Should You Buy a Miele? Miele Passion Longterm Ownership Review

A lot of you have asked for this, and as discussed in the video I held back on a review because I was hoping a snag would get sorted. Long story short I'd absolutely recommend a Miele, but they're not for everyone. I also feel there are things which could be improved to truly make this a perfect washer. I hope the review gives a useful insight into anyone curious or indeed considering buying a Miele washing machine.

[@j.h.2967]

Great review! Back in January, I bought my WCR870 WPS with a huge bundle with TwinDos inclusive at a great deal at a Miele Experience Center. Expensive yes, but definitely worth it in the long way, in my opinion. Greetings from Denmark! I am also a happy owner of a G7415XXL and Triflex HX2 (Cat & Dog)

[@vaughnwilkinson7037]

Like you I’m very fussy. I agree a machine of this caliber should have no unusual noises. “The Miele tick” hmm it seems that they all do this. Spin, well yes I’ve gotten used to listening to the increasing sound of a good spin. But half the time it doesn’t like a little unbalanced load. So I have to spin it again. So grateful for your review. I watched your first review on this machine. ( Thank you ) I still love it and all the things it will do. Compared with other brands of the same level, Miele is still by far the best machine. Yes I would buy another. Hopefully this will last the 20 years as indicated.

[@mrMister3]

My old Miele set has been sold. W1 washer 870 with twin dos leaking and sometimes it didn't make the final spin. The T1 dryer had a terrible tickling noise for the price paid. Miele assistant said it was normal due to a metallic sensor. Sold them both. Now I have much cheaper Beko (washer and heat pump dryer) and I'm satisfied. Just waiting my Miele dishwasher breaks down and then I'll be done with them. No more Miele appliances for me.

[@MercSLRFan]

Ticking noise was intentional to let you know the brushes for the moisture sensor are due for replacement.

[@LI_Ry83]

I recently purchased my first Miele W/D based on your videos and other online reviews. I was worried about buying a compact because they're not very common here in the States and I was worried it would be too small for my needs. Long story short, capacity isn't the issue- but everything else is! I've not had much luck with the TwinDos system. When she was first delivered, I followed the dosing instructions for soft water (3 tablespoons) and that was WAAAAAAAY too much. I'm now at 1½ tsps./1 tsp for Phase I and Phase 2 respectively, and some loads either finish without any scent of detergent on the clothes (without any suds in the rinse cycle) or there are tons of suds in the rinse cycle, like this morning, when I threw two pairs of jeans in. It's driving me crazy! I have five index cards full of notes stating dosages I've done for each load previously, but it shouldn't be this hard, especially not for how much I paid. I bought the top-of-the-line WXR860 and expected it to be effortless. Boy, was I wrong! There isn't any sudsing when I manually add powdered detergent, negating the purpose of the TwinDos, which was one of the reasons I bought this model to begin with. And don't get me started on the machine's options not matching what's in the manual and/or QuickStart Guide. US models also don't have a load indicator, even though the QuickStart Guide says it does, we don't have the EcoFeedback feature, even though the manual says it does. There are other issues, but I'll stop here. I really want to love her, but I'm at the point where I regret this decision and miss my old top loader.

[@latui7350]

Hey man, I bought the same model as you did back in July 2023, and I have artificially softened water. Here are my observations and tips for using TwinDos effectively: When you have naturally soft or especially artificially softened water, you need much less detergent for the same effectiveness. For softened water (0 hardness when tested), start with 50% of the recommended dosage. For TwinDos, that's 24/13 ml for Ultraphase 1 and 2, respectively. After several trials, I found that 17/9 ml works perfectly for me (or 11/9 ml when refilling the Ultraphase 1 container with Root and Splendor detergent and Ultraphase 2 with any chlorine free (peroxide) bleach). To gauge your dosing, base your results on how the clothes feel after the cycle completes. If you submerge an article of clothing in water post-wash, does it suds? Do the clothes feel slippery (too much soap) or have lingers odors and stains (too little)? Do not base it on the lingering detergent scent. *Some observations:* - Avoid using TwinDos for very small loads (e.g., two pairs of jeans). TwinDos tends to overdose very small loads, so manual dosing is better for these. - Ultraphase 2 is a peroxide-based bleach. When it reacts, it bubbles up and looks like a lot of suds, but it rinses clean if the dosage is correct. I hope this helps you dial in your TwinDos settings so you can enjoy your washer!

[@LI_Ry83]

Hey, thanks@@latui7350. I'm currently at 7 mL/5mL for Phase I and Phase 2 respectively, because, like you, I have very soft water. I often suspect it's not enough detergent for larger loads, but too much for smaller loads, as evidenced by suds (not bubbles) in the rinse cycle, making me unsure what the right amount should be. I thought the benefit of the machine was that it could weigh the load and properly dose the detergent, but that doesn't seem to be the case for smaller loads. I can't tell you how many times I had to manually rinse my clothes after a cycle because the machine couldn't rinse all the suds out. I've also used more fabric softener than I care to admit when I don't have time to manually rinse, which is something I've never needed to do before. I'll dial up the TwinDos for normal loads while manually dosing for smaller loads to see if that has any effect. Thanks, man.

[@apAvocado]

Thank you for your honesty in telling us the issues with the detergent system. I suggest you use 1/2 tablespoon of powdered Tide detergent. No fabric softener. One lady in another youtube video on front loaders said that she has only ever used 1 tablespoon of powdered detergent along with a tablespoon of Ox-Clean when the load needed extra stain fighting help. Warm or hot water always. She never used liquids because she found they left residue. Take out the cartridges, flush out the system and stick to powdered detergent. Add an extra rinse, always.

[@LI_Ry83]

Thanks@@latui7350. I thought I responded, so my apologies for just getting back to you now. Thank you for your observations. One of my lingering frustrations with this machine is that it doesn't autodose small loads correctly (like you said), which I find ironic, since the entire point of the TwinDos system is to perfectly dose each load. They never caveated that with "except for small loads." Many cycles, according to the manual, like jeans, delicates, handwash, dress shirts, darks, wool, silks and a few others, are specifically designed for small loads, so I'm not sure why the TwinDos system can't correctly determine how much detergent to dispense. We can put a man on the moon, but a Miele washer can't accurately weigh and dose small loads? Had I known then what I know now, I don't think I would have bought the machine. With the exception of coloreds (because coloreds are a full size load for me- and I'm still fiddling with the dosage on that), I manually dose everything now, and even that is trial and error. God forbid I add an extra grain of powdered detergent; it's unforgiving with the suds!

[@LI_Ry83]

Hey @@apAvocado, I only use the cartridges for coloreds at this point, everything else is manually dosed with a powdered detergent. The tricky thing is that the amount I need to use depends on the size of the load, so I have to keep a list next to my machine, so I don't add too much or too little. If I accidentally add too much detergent, I find that the rinses (even an extra rinse) don't do a good job of removing the suds. This is my first front loader, and I'm finding it to be more trouble than it's worth at this point. I never had this issue with my old top loader. Granted it was terribly water inefficient, using ~40 gallons of water per full size load, but I never had to titrate detergent, add extra rinses, or wonder if I added too much or too little detergent. I'd give my left arm to get that machine back.

[@philforest4747]

We’ve had Miele washing machines in our family since 1965. Always brilliant. But the last one I had was dreadful. Such a waste of money. Noisy pump. Poor rinsing. Very noisy when spinning. It was perfectly levelled and would literally slip on the floor. Never had this happen before. Worst of all regardless of what I did it stunk!! I love Miele but wouldn’t buy another washing machine. The Bosch I have now is far superior and much cheaper. I suspect it won’t last as long and hasn’t got the build quality. But it is a much better machine. Thank you for a great review

[@michaeljemery]

Bosch is significantly more reliable at 2.5% failure rate compared to Miele at 8.5% according to US retailer and service agents Yale Appliance (they have a KZbin channel). Both brands are better than the industry average.

[@Cliodhna-z1i]

bosch are always better in terms of washing items and rinse options. They also never break (the new ones)

[@michaeljemery]

@@Cliodhna-z1i I know Bosch are more reliable than Miele, but what is your justification for saying they are better at “washing items”? I always understood this to be Miele’s strong point. Retailers like Yale Appliance always advocate Miele as having better wash performance compared to Bosch and other brands that they sell.

[@Cliodhna-z1i]

@@michaeljemery Bosch have a gazillion of features and functions and things you can adjust in the newest models. It has with the app probably around 40 programmes and 20 individual customisations at max for a load. The washing times are insanely high as well. I've never had to think about a degree specifically or pre treatment nor adding active oxygen bleach for any type of stain as long as I select a puzzle of features for it to remove them lol. Also I've tested the temperature consistency... Every programme even the hygiene programme maintain a temperature above the selected degree +3 more above do it would be a 43, 53, 63,93 etc ... I also know they do everything in alignment with what Miele does it terms of hygiene from the same university given that I have bought studies ranging from 2010-2019 in which they both together with Electrolux fund studies for hygiene and aob treatments. So maybe this attention to detail which can be more assured given the lower cost and the possibility to experiment. I had a phone call some of the retailers in various parts of Europe and they all explained that Bosch cater to different populations and preferences... But I really want to test a Miele but I just caaaaaaaant which is unfortunate.... :(

[@CrookedSkew]

I bout a Miele W1 Excellence over 1 year ago and am very happy with it so far. It's never let us down. Perhaps you got a lemon. While it is regrettable, I wouldn't judge a whole company by a single instance of a single product. Did you contact customer service and try to get it repaired under warranty etc?

[@Shaera574]

I have the W1 classic, very solid, silent and water efficient washing machine clearly. Buying a Miele is clearly worth the price

[@phil84761]

My previous Miele was 6yrs old, unfortunately the TwinDos leaked, corroding the base plate. Miele condemned the machine and gave me a replacement free of charge. If it wasn’t for the TwinDos leaking, it would still be going, there wasn’t anything wrong with it. They replaced my machine with the WER865WPS, I don’t use the TwinDos in case it leaks again. Been happy with the replacement so far. Have an Miele dryer and it’s developed the annoying ticking sound. Other than the ticking noise it’s a good sturdy machine. The washer has a ticking noise, turned out it wasn’t perfectly balanced. It was coming from the back right hand side of the machine. I raised the back right foot a bit and it’s since stopped

[@MercSLRFan]

Ticking noise on the dryer is intentional to let you know the brushes for the moisture sensor are due for replacement.

[@phil84761]

@@MercSLRFan I had a feeling that was the case, though it didn’t have it when I first got the machine. Works dryer is an 8yr old condenser dryer which has that ticking sound, but you can only hear it when your ear is pressed up against the dryer. At what point do the brushes get changed?

[@MercSLRFan]

@@phil84761 I heard they go every 2 years depending on on usage and it’s around €60 for the part. Seems easy enough to change it yourself.

[@philforest4747]

People commenting on the ticking sound on a T1. Mine has done that since it was new. It’s an ok drier but not as good as the old vented Miele 20 years old and still working fine. The last Miele washing machine I had was poor. Thanks for sharing the video. Much appreciated

[@sabistar44]

@@philforest4747 My dryer also 'ticked' from very early on it's life, which is a shame.

[@terencejagger2429]

Great review as always. I have the W1 9kg Twin Dos version. The ticking noise you mention, I experience too - sometimes even when the drum is rotating in wash mode. Miele engineer advised it’s normal part of the suspension system ( didn’t have this on my older Miele which I still have now 16 years old working perfectly. Hope I don’t experience dryer problems as purchased recently the Miele T1 8kg Eco/ green energy dryer- so far happy with it but has an annoying tick-tick sound as drum rotates. Had Engineer out to it, advised normal based on new drum design and how the carbon brushes run over drum to activate the sensor dry - didn’t have this same issue on my old Miele T294C dryer. Wish Miele would look at this design issue for future new T1 dryers. Overall happy with the machines. Great build qualify, reliable and do a great job.

[@MercSLRFan]

Ticking noise means brushes are spent and need replacing.

[@Mielespecialist]

Since 2024, Miele has launched a number of tumble dryer models with one carbon brush at the back of the drum and a metal strip (residual moisture sensor) near the fluff filter, so no more two (hard) clicking carbon brushes on top of the drum: kzbin.info/www/bejne/f2jPkqOMrcZmptE 125 Edition TCC660WP 11/2023 125 Edition TCC670WP 12/2023 125 Edition TEC665WP 12/2023 125 Edition TEC675WP 12/2023 125 Edition TSC663WP 12/2023 125 Edition TWC660WP 12/2023 Excellence TEC665WP 12/2023 Excellence TEC675WP 12/2023 Selection TSC663WP 12/2023 TCA 220 WP 12/2023 AU TCC 660 WP 11/2023 TCC 670 WP 12/2023 TEC 665 WP 12/2023 TEC 675 WP 12/2023 TSC 663 WP 12/2023 TWA 229 WP 08/2023 DE TWC 660 WP 12/2023

[@MercSLRFan]

@@Mielespecialist Damn it mine’s TEL785WP.

[@terencejagger2429]

@@Mielespecialist this design is a lot better I only bought the TWF760WP two years ago and has the horrid clicking sound two carbon brush that sits on top of the drum. Had I know Miele were redesigning this I would have waited before spending over a £1k on this dryer, the noise I find to be very annoying

[@crazy_washing7883]

Intresting! Im not really that big fan of miele because of their price but yeah twindos might be an issues as i saw some videos like twindos leaking at the bottom of the machine and that stuff but overall it is good for removing untreated stains

[@dariuszd1]

Could you find out, not on the basis of your guesses, but on the basis of confirmed information, what does weighing the laundry provide? Is this just an indication of how much laundry enters the drum during loading and how much detergent should be dosed, or does the washing machine estimate twinDos or the amount of water on this basis...?

[@richardlee1985]

I have the WEG365 and overall i am happy with it but spinning is a big issue. My old W2652 would spin everything regardless of balance at full speed in exactly 8 minutes. I watch the WEG365 and it can balance the load perfectly on distribution but then stop to re-distribute and then it is always out of balance and takes forever to spin. Sometimes it has said 2 minutes left but stuck like that for 10 minutes still trying to spin. Absolutely ridiculous. I wouldn’t buy another now unless things improve drastically. Even the drum springs on y make a tinny noise when attempting to spin.

[@Sphinx5779]

Same here on my W1.

[@krydder]

What I have heard Miele is a great bran but too bad it is very expensive (at least here in Norway). The cheapest is about 12000 NOK and the the most expensive one is almost up to 40000 NOK.

[@formetoknow540]

This washing machine is £3k with a 2 years warranty are they having a laugh. it was replaced from your 2016 one how much was that and the warranty? How was the replacement process like

[@douglaslin5469]

Have it repaired. It will save you money. Our Bosch gear was unreliable and its rusted. We bought the Miele gear at the same time - it looks new and has been faultless. The Bosch has had 4 service calls. Probably as expensive as one of the machines cost. All the washer exposed screws are corroded too. There are chips in its paintwork - due to the repair person accessing the dryer, which sits on top. Below the Bosch (top model made in Germany Logixx 8) the machine is rusting. I have dealt with machinery for decades, and motherboards do fail. It is somewhat random. But the chances are by replacing yours, the machine will go on for a decade or more from the age of your machine. Another brand won't.

[@eli55121]

Miele were no longer Miele right after they changed their identity with the introduction of W1 in 2014

[@Wasmachineman]

lmao Miele became dogshit in the late 1990s, but I do agree the W1 was the true death knell of them.

[@eli55121]

@@Wasmachineman true, they were still acceptable in 2010 imo

[@tritwi]

These are still the best you can buy. Unfortunately they have to submit to the laws for consumption of water and electricity People is demanding more and more useless functions and this leads to complications to tie everything up together and working properly. The electronic and expectations of fool people marred these machines otherways very very goog

[@tritwi]

@@Wasmachinemanyou should be a real expert...

[@eli55121]

@@tritwi i don't mind that, but the Miele feel has been gone since

[@dariuszd1]

Learn one thing about TwinDos instead of complaining and criticizing how crappy it is! Miele does not recommend using detergents other than its own, i.e. filling reusable bottles into the trash! Other detergents are thick, have different compositions, behave differently and remain in the pipes for a long time, and they usually cause damage to TwinDos. Additionally, Twindos should be cleaned periodically (up to several months, maximum every 6) using a Miele cleaning agent to prevent clogging and leakage. And if someone does not want to use Miele detergents, then do not buy a washing machine with TwinDos, but a regular washing machine from another brand, or use liquids and powders for washing, using the upper drawer and turning off TwonDos. There are also Miele washing machines without the TwinDos system and you can buy one instead of whining and complaining that TwinDos is faulty, because it is most often the user's fault.

[@sabistar44]

@@dariuszd1 I’ve had two twindos machines so I think I’m very well placed to give this critique. It’s good, but not perfect.

[@dariuszd1]

@@sabistar44 I meant the other critics in the comments, not you. People don't use the recommended detergents, then they complain that twinDos is damaged and they criticize the entire Miele brand.

[@Cliodhna-z1i]

Twin dos seems like garbage compared to Boschs Idos.

[@dariuszd1]

@@Cliodhna-z1i Provide some examples to support your point.

[@Cliodhna-z1i]

@@dariuszd1 have not encountered leaks in 2 years usage. I use the washing machine 3/5 times a day. You can put any detergent in and be sure no corrosion will occur. So it is more versatile. It's on the upper side of the washing machine, it is the detergent tray essentially. You can also switch the softener to detergent and have double liquid detergente or 2 softeners or Disinfectants etc. you don't have to clean it almost ever if you use the same type of detergent. Only when you change the detergent. Also softeners you can just pour them in the second Idos without having to wash the entire tray it doesn't have any problems with the different consistency of a different brand of softener It saves money due to the fact that you can buy oxygen bleach for colored garments and directly put powdered or liquid in the drum and you can use the stains features and a pre soaking feature that is 1 hour pre soak and then it drains that water. And it is easy to refill. These are a few that come to mind. I thought about getting Miele but Bosch just doesn't have any random noise that happens after a certain point with the machine, the drum is incredibly quiet and gradually increased spin speed and most of the time it never bounced around even in imbalanced loads. But I am talking about series 8 so the newest one. Don't know about the old ones.

[@janeclark4915]

Way overpriced for what they are…

[@janeclark4915]

No… they are rubbish compared to the older versions

[@zanussi_and_aeg_fan]

The cheaper models with PowerWash and without TwinDos are as good as the old models

[@tprods2087]

The answer is no they're absolute rubbish. Ever since they brought in TwinDos they've gone downhill as the system is very unreliable. Build is about the same but all this technology is making their machines more likely to break faster

[@zanussi_and_aeg_fan]

Thats why you should buy one without Twindos or Miele should finally redesign and fix the TwindDos system

[@tprods2087]

​@@zanussi_and_aeg_fanThe issue is though the non-TwinDos models aren't German made they're Polish!

[@zanussi_and_aeg_fan]

@@tprods2087 No, only the cheapest models are made in Poland.

[@zanussi_and_aeg_fan]

@@tprods2087 No, only the lowest end models, without QuickPowerWash

[@douglaslin5469]

@@tprods2087 No, the twin dos is made in Germany. The only machine made in Poland is the 7kg machine. It has concrete stabilisers, but unlike other brands concrete, its encased in the soap container/shroud with a composite ie fibre glued material.That machine also does not have an induction electric motor, and it lacks an enamel front. But it does wash very well. The dryers are I think all made in the Czech Republic. Have been for maybe 7 or more years.

[@grandmaskeate6279]

No, buy V-Zug