The SERVICE in Customer Service | Simon Sinek

Customer service isn't about the customer always being right, it's about the customer feeling heard. If we truly serve our customers with respect, we'll cultivate loyalty that lasts.
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Simon is an unshakable optimist. He believes in a bright future and our ability to build it together.
Described as “a visionary thinker with a rare intellect,” Simon has devoted his professional life to help advance a vision of the world that does not yet exist; a world in which the vast majority of people wake up every single morning inspired, feel safe wherever they are and end the day fulfilled by the work that they do.
Simon is the author of multiple best-selling books including Start With Why, Leaders Eat Last, Together is Better, and The Infinite Game.
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Website: simonsinek.com/
Live Online Classes: simonsinek.com/...
Podcast: apple.co/simons...
Instagram: / simonsinek
Linkedin: / simonsinek
Twitter: / simonsinek
Facebook: / simonsinek
Simon’s books:
The Infinite Game: simonsinek.com....
Start With Why: simonsinek.com....
Find Your Why: simonsinek.com...
Leaders Eat Last: simonsinek.com....
Together is Better: simonsinek.com....
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#SimonSinek

[@searchbug]

It’s so true that customer service is all about making customers feel valued and heard rather than just proving a point. Simon's optimism and vision for a better future are truly inspiring. This year, the importance of real-time customer data is soaring to new heights. Companies across various sectors increasingly recognize the immense value of having up-to-the-minute information about their customers.

[@mirayadingabay5520]

I always gave my best service at work place ,and the customers were overwhelmed and very thankful, when I recognized their voices and their name, even I didn't talked with them over a year. they felt the sincerity and my willing to help.

[@raylensibanico5507]

Hi Simon! ever since I have used all your teachings, I've been able to lead any people who becomes my teammate. I'm glad that I'm able to learn from you ✨

[@noahpantaleon2293]

To serve is something that seems to be losing its importance. I’m a firm believer in the art of knowing your customer and how to be of service. Love your work! Thank you. I’m learning so much.

[@racaciaruth4460]

Buy through inspiration and loyalty and peace of mind. 🙏 Simon Sinek ❤️. Lovely.

[@renatejacobsohn7682]

Mister Simon, you are indeed one of the most human promotor i have ever seen. Thank you.

[@choolwenamoobe2328]

Monopoly service is the worst. We have the only one electricity company in my country and they are so rude like they were trained. They simply do not care. Power cuts happen anyhow without notice or apologies. You're so inspiring Mr Sinek.

[@kristinpeturson-laprise5373]

YES! The art of saying no to a customer is truly an art. And customer service is all about communication - the tricky part being, what is the message you're trying to get across? You learn this by listening to your customer, not by talking to them. Thank you, Simon, for more pearls of wisdom.

[@QuickSilverHair]

On the MONEY! There will always be that difficult customer, and it is up to us on the other side to decide how to be with them and what about the interaction matters most.

[@charlprop_livingincenturion]

Mr. Sinek, you have the flip side of the coin of negotiation! And it's the very important side! Thanks!!!

[@hanzlearningsolutions]

Worst customer service is a monopoly position. Well said. This is something I've seen it. Love this ❤

[@Stellar-Cowboy]

Had a stroke reading this

[@bossman674]

@@Stellar-Cowboy😂

[@Press1ForNick]

It is so important to provide good customer service and building strong relationships with customers, especially in tough times. A monopoly position can lead to poor service and products because there is no competition to push the company to do better. However, hard times can force companies to focus on the basics of running a good business and building loyal relationships with customers. Empathy and caring about the customer is key, as opposed to just trying to make a sale. The customer service experience should not just be about getting what the customer wants, but also about making the customer feel heard and valued.

[@NathalieLazo]

Hey YOU, incredible person reading this...The truth is you are confident and good enough already with who you are, where you are at and what you have right now to have the success you want in life. Don't let others define what “success” is for you. Get up, learn that skill and go after it! I believe in you so much! Have an awesome day! - Love, Nat ❤️

[@k8mitwif]

What a beautiful soul you are 🙏

[@kathschliefert7110]

Thank you for your vote of confidence

[@dhwanipatel6398]

❤

[@M1tZk1]

I feel that. I've been working at a local electronics Store, and the fake clicking is on point. You know your System, you it's capabilities and limits and before someone screems for the manager you just act like you actually try to do accomplish something. It's a bit sad, but it makes us both happy. Otherwise I totally see companies that have a monopoly or even a specific license get lazy everyday. E.g. People complain about EA and Madden games every year, yet nothing happens. EA got voted for being the worst company for years now, it doesn't matter.

[@sagarsatara]

Simon your videos always give another angle. Thanks for sharing your knowledge

[@michalz8888]

As always, it’s great to learn from you!

[@keith6308]

I've been in the solar industry since COVID began and it's so good right now because of gov't subsidies and all the companies are so focused on milking the most out of the homeowner and employee rather than nurturing a creating a sustainable business. It's a shame because subsidies that are meant to be for the benefit of people are just making a few rich while just barely doing enough to be more cost effective than traditional electric companies.

[@Legally_clever]

It all boils down to EQ n empathy

[@DemetriPanici]

This is so true. Monopolies don't have to try

[@bradwilliams4921]

Even if I was in a business with no competition I would still provide the best customer service possible because without customers you have no business.

[@toinspirando7591]

l love,love,love this!!!! Thanks for sharing my dear Simon Sinek. :)

[@drsanjaymangla918]

This is such a good teaching , Simon

[@luvondlumbini4216]

Wooow Simon, I fully agree, you are spot on...

[@amalpiyatilake619]

Excellent explanations !!!!!! I got lot of strategies from you Simon.... I owe you so much

[@EmiliaCzerepak]

2:06 Thanks Simon you couldn't have portrayed your point better!!!!! >3

[@pitchhubvideo577]

Thank you for clarifying this Simon, great ideas!

[@patricioporras824]

Simon, thanks another great lesson. Regards

[@derrickgreiner]

The bigger problem is that a computer tells people what they can and can't do, that's not service... services is human-to-human not computers.

[@alisonmeeks5580]

So much this!

[@20n30somethings]

Spot on!!

[@BeingMe23]

Once a person realizes that all business owners have a shame based childhood. It will answer all your "why questions". To put it bluntly they hate people, buy love your money! Yet we complain about bad customer service. They are merely shamed into taking the lead of the business model. I know some will disagree with me. But keep in mind that nearly everyone in the World is shame based. It's been going on since man has been the Planet.

[@darinakalinova2180]

But Simon as much as I like your advices. That is bit beyond. Each of us should be accountable enough to know that if my ticket doesn't allow extras I will not play a game with CS and ask for it. After all it's about respect to those people. Cheers

[@br88dy]

Except there are people in the world who will lay down a red carpet for their customers, so it doesn’t hurt to ask.

[@338holly]

Choosing to lie to customer's as a strategy is actually messed up. If I found out a rep outright lied to me I personally wouldn't complain about the rep, I'd assume it was due to company culture and work with another company. A stern or flat tone wouldn't run me off, but continuously dishonest business practices would.

[@JaydeeHervey]

Makes sense.

[@eddydarmawan3528]

Gold

[@thelastminutetrade]

Serve customers. Customer is God 🤑🤑

[@gmc7298]

great content loving the lipstick bro

[@NCIS133]

Yes, this! Please, remember that there is a human being on the phone.

[@maheensyed6117]

How you make someone feel

[@jeremysmith9694]

I absolutely hate airlines for this exact reason. They don't seem to care about what I want or my situation at all.

[@devnshugarg1418]

Thanks for this video and sharing this scenario

[@MrsLal446]

Recommend any book for someone who work at banking call center and non native speaker as well… please

[@mietonen]

If the person has buyed the different kind of airplane ticket - and another has a change-ability - that person should buy the new ticket to the flight that he/she later changes to prefer. The acting - still - would be a great commodity to almost all profession's 💖

[@mietonen]

Can you really surrender to the stupidity of the World?

[@sapiophile4747]

you r My ideal

[@johnrainsman6650]

If a customer at a cafe you managed mistakenly put a recyclable basket in the garbage, and then apologized after you corrected them, what would you say to him? Is there any chance you would add, "Just don't let it happen again"?

[@TheTargetMan1]

You can't be leading a team or be an entrepreneur nd not listen to Simon Sinek's teachings. You'd be missing a lot.

[@jeremysmith9694]

Are these clips taken from longer clips?

[@sanemssi7796]

👍👍👍👍

[@BellTunnel]

Ahhh…where’s/who’s the sensual “aahhh” coming from @3:13?

[@mariusduus425]

... right... you know... ähm.

[@MaryMiles-oo3ec]

Unable to resubscribe to Alexa

[@speedygonz8133]

The protective train counterintuitively knock because light remarkably rain by a conscious friction. rude, obsolete error

[@zohaibabbasi5670]

Bro did you put on lipstick 💄 💋 for this video?

[@navedian739]

Hmmmmm📞_____🕋