Singapore Airlines Flight: ‘Boiling water covered crew in burns’ - Passenger describes ordeal

A passenger on the flight from London to Singapore which experienced sudden severe turbulence has described his ordeal to Sky News.
Josh Silverstone said there was a "huge bang" and he woke up "on the floor" with people crying, covered in blood and the ceiling falling down.
He told Sky's Asia Correspondent Cordelia Lynch the experience has made him rethink flying again in the future.
Geoff Kitchen, 73, died in the incident with dozens injured.
Read more on this story: news.sky.com/story/british-ma...
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[@TheSShu]

Please remember that many of the injured are actually members of the flight crew. They were injured and yet were still trying to help passengers. Anyone berating the flight crew needs to have more human decency. The pilots did a great job of landing the flight safely. It was an unpredictable clear air turbulence that no one, no technology, could have averted.

[@florenceflorence598]

I agree. Kudos to the pilots and cabin crew

[@mamamememoo]

Yes. Agreed. My heart dropped to read that the crew was burned. I hope she keeps her job since they tend to be very concerned about the visuals of their crew. I really hope everyone will have a speedy recovery and stay safe from hence on.

[@iabardelosa6263]

Admirable SQ Team 🙏

[@Johnne009]

There are equipment to detect CATs And it was passing through Burmese air space 🤷

[@misterbig9025]

Only 6 out of 18 crew members. 12 crew members returned to Singapore the next morning. Source Wikipedia

[@hildeschmid8400]

To me, the flight crew members were heroes. They were injured, too, and their passengers were still first to be checked. Professionalism at its best.

[@Ramy-ql3tr]

Thanks to the pilots & crew. 228 people live to tell a tale.

[@paulg3012]

Some reports criticise the pilot for not avoiding the storm.

[@T0rsent]

​@@paulg3012then they don't know how planes work then. A plane is literally just a computer controlling it until a pilot needs to take action if something goes wrong.

[@sariel8406]

@@paulg3012 there was no storm. Its clear air turbulence

[@HappyDays-nk7iq]

Agree amazing pilots + thanks to Boeing as well for building such a strong plane!

[@seananlinjunxi868]

@@paulg3012then those reports shouldn’t be trusted as they clearly do not know what they are saying. Clear Air Turbulence (CAT) is unavoidable as it is unpredictable and undetectable by weather radar. There was nothing else the pilot could have done in this situation.

[@user-um2tx1yp4t]

In such a situation it is mandatory for the pilots to turn of autopilot and autothrust and hand fly the plane to landing so hats off to them

[@frutdafruit]

No, the autopilot is just as capable as the pilots, if not more capable than the pilots in handling this type of event

[@MarjorieOley]

My heart goes out to the lady who lost her husband and to everyone else on the plane love to all

[@leevanqueef2658]

Imagine the person taking a dump 😮

[@Littlething41]

Groooooooossssss! I'd rather not! 😖😖

[@ACashaNGU]

😂😂😂 i shouldn’t be laughing but that’s funny

[@Ellis_B]

Door opens man covered in bog paper and poop

[@freshfishonly]

He probably had it sent back into sender lol

[@LakeNipissing]

Or eight people. That's a big airplane and a long flight. Co-workers mentioned this today, and one stated there should be seat belts for the toilets. As funny as his comment was, that has actually been considered, but aside from private lear jets, not implemented in commercial airplanes.

[@Asheanae]

Can we take a moment to acknowledge how much better their hospital gowns are?

[@jungleboy1]

welcome to asia, 1000% better than the UK (in most parts).

[@druidkhan6066]

And the room, rather than the white sterile room.

[@Thaitanium73]

@@jungleboy1 99% of the Thai population will never get treated in a hospital like this. This is a private hospital in Bangkok, and the treatment is expensive. Government hospitals where the majority of Thai people are treated under the B30 healthcare scheme in Thailand are terrible, the little equipment they have is very old, they are dirty (the last one I was treated in had a family of stray cats living in the ward), and the staff are generally poorly trained. Healthcare for the general population in the UK is far superior than healthcare for the general population in Thailand.

[@jungleboy1]

@@Thaitanium73 I'll take your word based on your profile. But i always see asia as a better place.

[@user-ov4wr5yu4r]

​@@jungleboy1Hong Kong has purple gowns which are pretty crappy and hideous plaid pyjamas, all sewn by prisoners. So idk about that.

[@clairemcmahon9392]

This is so sad. 😞 That poor Man that passed away. My thoughts are with his wife and everyone else on board. Hope everyone recovers.

[@PPSPLS]

In the other news, this man seemed to change his mind, stop traveling to Singapore and visit Bangkok after he was approved to finish his treatment in the hospital. GOOD LUCK MAN. 🙏

[@Tan92lfc]

there is good reason Why Seat belt should be fasten at all times, I experienced flight Turbulence in the past so I always fasten

[@Greaseball01]

Yeah just stay sat down for 9 hours straight, nothing can go wrong then 🤣

[@sariel8406]

if a flying kettle hit your face, the seatbelt cant save your life.

[@clairemcmahon9392]

Totally agree. Hitting turbulence is bloody frightening.

[@jungleboy1]

i think this is a rare occurance, otherwise we'd have these stories everyday. I think its becoming more common, possible climate change??

[@user-ov4wr5yu4r]

Yes, I'm always in the bathroom when there's turbulence, but luckily nothing this extreme. Once a FA fell in the aisle.

[@Smashingblouse]

2:21 blood on the ceiling 😮😣

[@flamingofloat6053]

God bless everyone......#RIP to the gentleman who passed away

[@Redsquirrel007]

I take roughly 80-90 flights a year, and In every flight i take nowadays the standard message always says to please keep the seat belt on, even when the fasten seatbelt sign has been switched off… and yet systematically people take it off immediately. Instead of just make it a bit loose … usually first time flyers or rare holiday makers… maybe they should leave the sign on all the time…

[@JazzyJae88]

Not that this is important, but that is really nice hospital attire. 😊 We need this in the US.

[@pancakesandtea]

Lol

[@jason2709]

Omg, it must have been very difficult to communicate right after it happened . Stay positive brother!

[@marcanthonyfranz]

This is clear air turbulence also known as invisible turbulence.

[@hudycat]

And there is no warning for this type of turbulence?

[@danielavasileva423]

​@hudycat no, there is not! Clear air turbulence often occurs with no visible warning in the sky ahead.

[@xrp589baby]

why cant we see it?

[@danielavasileva423]

@BubbleMix-96 NONE of my resources states there was thunderstorms. I believe it was a clear air turbulence. If it was thunderstorm the crew would warn the passengers, seat belts would be on and meal wouldn't be served.

[@seananlinjunxi868]

@@xrp589babybecause of current technological limitations and how physics work

[@ncg5560]

When flying, the rule is, stay in your seat (unless going to the restrooms) and ALWAYS buckle your seat belt.

[@heliotropezzz333]

Only when taking off or landing or if the pilot warns of turbulence and advises it.

[@sariel8406]

100%, but this is an exceptional case. people were hurt even when buckled. Things were flying everywhere like killer missiles.

[@adz2k22]

this is quite a long flight though. i'm sure they need to move and stretch too to keep their blood flowing.

[@FC-eh7ll]

@@heliotropezzz333That’s the textbook answer but it’s always safest to have the seatbelt buckled at all times unless going to the restrooms as OP said

[@emmewilliams9635]

The seatbelts need to be updated. It's only round your waist

[@micahiah2]

Praying for your recovery

[@quadrantalerror1121]

One of my family members was meant to be on SQ321 but they chose the earlier SQ flight, lucky he wasn't onboard

[@MsPixi66]

Wow!

[@gumballdarwin2330]

On that day?

[@russiandrivers9986]

He missed out on flight vouchers

[@cmplord1657]

Thanks for sharing this information - im sure the families involved feel relieved to know about your fortune.

[@VikingKong.]

missed out on being able to inflate the seriousness of his injuries to receive compensation, unlucky

[@mikebashford8198]

I was on a Fokker 50 in the 1980s that had a similar problem. The asshole across the aisle from me was the only passenger not to have his seat belt on. He was catapulted upwards, and his shoulder hit the overhead lockers. First time (and hopefully the last) that I will hear bone shattering.

[@FC-eh7ll]

I wasn’t curious about this until your comment, but… what does bone shattering sound like?

[@Westlander857]

Off topic, but that looks like a very nice hospital room.

[@sumirajadurai]

Thinking the same

[@johokeen1]

🙏glad for him and his family he will be okay. Great respect to the crew who cared for the injured passengers, despite being injured themselves... true grit. Also, my Condolences to the wife and family of the gentleman who passed away on board this horrific flight. 🙏🙏

[@vahekenyrodrigues4934]

Is he in the hospital or hotel? If it's a hospital, Wow, looks nice and I can tell any patient would get well soon in this gourgeous room. Also, Thanks to God everyone is alright after this terrible situation and my prayers goes to the family of the elderly man which lost his life. 😔

[@Charies32]

its a hospital. he has IV fluids running

[@tuyjomza]

samitivejhospitals in Thailand.

[@Johnne009]

It's the most expensive in Bangkok. 1000$ a night

[@Ppcorne]

It’s not the most expensive btw the price also higher than public hospitals in Thailand 😂 just check more info ℹ️

[@wadewander6077]

@@Johnne009 Hardly, Bumrungrad & Bangkok Hospital is much more expensive and regarded as the top tier. Samitivej is in the middle/upper middle rank.

[@Sambell3936]

Get well soon Sir

[@tcole7692]

I'm really glad that he's okay that's what I hate about flying the turbulence is scary

[@Gooeybrowniebaby]

I swear this guy is the most interviewed to date regarding this flight.

[@bossman674]

He’s milking it for sure. Thought the same thing 😂

[@ceciliakilgour5744]

Well, he is quite handsome. Lol

[@bossman674]

@@ceciliakilgour5744 simp alert!!!

[@maruskaehrensdorfer]

@@bossman674 troll alert!!!

[@katrinajones8788]

@@ceciliakilgour5744 Gorgeous indeed!

[@oldbutyoung]

The 15 year old aircraft is not equipped with latest radars to detect severe turbulance. Many thanks to the pilots who landed the plane safely.

[@the.mystictraveller]

No aircraft can detect Clear Air Turbulence! Do read up on science..

[@christerry1773]

It’s called clear air turbulence and has noting to do with the age of the aircraft!

[@jduff7036]

They do say that seat belts should be fastened while seated even though the signs may have been switched off.

[@zahrareilly9204]

Hope everyone on that flight come to terms with the traumatic experience they had! It’s scary to hear about their experiences it’s put me off flying l’m not a keen flyer but if we have families so far away we have no choice! As for the pilots job well done it was unfortunate for the old man who went into cardiac arrest may his soul rest in peace.

[@paulineparsons9399]

Terrible.... so sorry....hope your all ok

[@TrillionMusicHub]

My thoughts go out to those passengers who have experienced such events. Air travel has become increasingly frightening these days.

[@vokqe]

it has become less frightening

[@user-ov4wr5yu4r]

I'm more afraid of belligerent passengers.

[@MusicHavenSG]

Turbulence in the air. I actually had turbulence just before landing in Jeju kicking hard while my plane I was on was trying to land on the runway then the wind picks up to the side. Pilot had to abort the landing, immediately pulled up back into the air just to make another pass and make one more attempt because if the wind gets any stronger channelling to the side of the aircraft, the aircraft would have tipped sideways, engines may even explode.

[@user-ko6jm7sb9t]

😢😢😢😢😢😢😢😢😢 wishing all a speedy recovery

[@alexandergreenfield91]

If no one was akin video at the time it must have been serious. Or have they stopped them from releasing it?

[@pumpkinluv16]

They were all caught off guard and there were reports saying phones were thrusted out of their hands/seat pockets when turbulence hit. Many were scrambling and looking for their phones afterwards in the chaos to call their loved ones. Some still hadn't found their phones even after evacuating the plane. :(

[@rosecarr8015]

Beautiful voice

[@natalietran1997]

My heart goes out to all.

[@deidremuphy9735]

He is VERY, VERY ATTRACTIVE .

[@bossman674]

Simp alert!!!

[@jenkudla]

@@bossman674 Green eyed monster alert.

[@ryandavid1517]

Poor guy that small cut on his cheek looks nasty that's gonna leave a scar for sure

[@judymckee5992]

Great pilots and crew in Singapore Airlines.

[@UnionAdvocate]

They were so fortunate to be so close to Bangkok for a diversion. Medical care for ex-pats is top notch. And lots of people are berating injured people for not wearing seat belts. The man says a meal service was starting, so presumably people were waking up, got a for a stretch, bathroom break, etc.

[@cianog]

Insane

[@svrr123]

It is a kind of natural calamity. There is no point in blaming any one. We must be thankful to the crew members and the pilot and co-pilot who safely landed the flight at Bangkok. I always stand by Singapore Airlines crew members who did their best job to their passengers....

[@fredforsythe8310]

Seems it took Sky News two days to find the correct interviewee

[@kaiser234]

please seek help there are more pressing matters to focus on, dude in a hospital bed and youre here yapping

[@maximisatwat]

Fill some EDI requirements

[@fredforsythe8310]

@@kaiser234 schizo alert. Name 'kaiser' and he's complaining?

[@Foop6570]

What is blud yapping about

[@mamamememoo]

The focus is on them getting medical help. The hospital was not allowing the media to talk to the patients and interfere with their treatment at first.

[@L.Smith.]

A reminder to just always where the seat belt throughout the entire flight. And maybe they should look into ways to secure cups and glasses to the surfaces they sit on to reduce the flying object's

[@TheKeirsunishi]

I've always though it was a daft idea to serve scalding hot water on a plane.

[@danielpark8003]

When I took Air Canada from Vancouver to Tokyo the airline pilot mentioned turbulence in April 2009. Everybody wore their seatbelts immediately. The turbulence was short and so heads up to the captain for his courageous act. At least Air Canada is better than Singapore Airlines. Most people think Air Canada is a mid-card airline. Now it will be ranked in the top ten!!!

[@ASMRKRISTON]

This sad 😭😭

[@edwardtran1974]

Pilots should be in jail. They flew into a thunderstorm with seat belts off

[@theathomas2465]

That is scary

[@SG45260]

This same thing happened to me 58 years ago on Seattle Pacific Northwest flight. People haven't changed. Most had seatbelts fastened though. Turbulence happenened and plane dropped way down throwing things all around. Food & drinks, flying people too. Person sitting next to me without seatbelt, flew up, hit head on overhead bin, passed out. Terrified many, me included. I still avoid flying , even now at 79 😮

[@zibanhgi8472]

I never fly after I had incident similar to this one 😢😢

[@stueeyphoenix]

Thanks to the aeroplane team for saving the flight from crashing.This could have been so much worse. My condolences to the families who lost their loved one. I am just in awe of the pilots and cabin staff on this flight

[@luke-ti3fu]

Definitely didnt have his seatbelt on 😂😂😂😂😂😂😂 thats claim cut in half mate.

[@DrainArchive]

My thoughts too, his fault

[@thinkpadx60]

yeah train sounds scenic

[@suzyzoo5545]

Maybe relook at overhead luggages, maybe no more to prevent falling objects on passengers esp those sitting on the aisle seat.

[@JG-zb4mz]

Is he still single? Can we get his number?

[@bossman674]

Simp alert

[@joancampbell7995]

😂

[@k.vn.k]

Well he is cute but he might have a wife or a gf or bf or a husband already.

[@thatverseguy]

This is your concern??? 😅😂

[@irenadiab3173]

@@thatverseguylighten up.

[@yangchuyou2356]

an unusual turbulence for sure

[@anitakerry3032]

Yes it the fault of climate change 😂😂😂😂 BS my kettle stop working then it worked again climate change, my shoes are sqeaking climate change ,my foor is dirtier then usual climate change ect ect its all climate change fault 😅😅😅😅😅😅😅😅😅😅😅😅😅😅😅

[@salmonnella4930]

Why is news keep going on and on?

[@MsAnnieBaker]

This guy has the best skin! I want to know what moisturiser he uses.

[@minada8664]

May Allah swt protect everyone 🤲🤲🤲

[@user-ef5id9km3p]

SA is probably the best airline in the entire world, so for this to happen to them just shows how vulnerable we all are in the sky.

[@Millie.com232]

No doubt the compensation claims will be coming in quick

[@ahphong2904]

The media is even chasing passengers up to the hospital.

[@jcastillo9697]

Atleast they land safely!

[@beepme911]

Looks like he's in a private hospital

[@meklavier4664]

Boeing must have panic when they first heard the news, than a sigh of relief when it was just turbulences

[@Johnne009]

The tilted up first, for 10seconds. Most likely a stall

[@Seachange01120]

Always amazes me how many people casually stand around in the aisle casually chatting like they're at a party mingling or something, beyond dumb.

[@Johnne009]

Air crew should have safety buckles too , like those at a construction site

[@MyHanck]

🙏🏼🙏🏼🙏🏼

[@somozamaria]

the accent damn

[@islts]

Him being careful describing his injuries for that insurance money 😶

[@user-rd3yg2in1k]

❤hotel

[@tgw3356]

thanks for being the volunteer to teach us how important the seat belts are :/ gws

[@palidamook1767]

ขอแสดงความเสียใจกับผู้เสียชีวิตและผู้บาดเจ็บต่อเหตุการณ์ในครั้งนี้🙏Get well soon.

[@SereneSarai]

I can imagine😮 Crew wings okay?

[@user-um2tx1yp4t]

Being in this situation my first thought would be that the plane is in a stall and not just turbulence to be honest

[@alexisjimclemente1334]

If its a stall, it would be a different "drop"

[@martinclegg8884]

It was a downdraft

[@sariel8406]

the plane every move was tracked. your thought is overridden by actual flight data.

[@dranoelarios4788]

@@martinclegg8884wind shear?

[@Johnne009]

The plane tilted up first, for 10secs. Definitely a stall

[@KironManuelCards]

Any news about the pilots. There are missing info.

[@timelessxp]

highest respect to the skillful and experience SIA flight crews for bringing the plane down safely

[@frauwolftherehorse]

😢

[@b.k.6184]

What does it means by, "ceiling falling down"? Did the cabins, where our bags are stored, got opened and the bags/ suitcases fell down, hitting the passengers?

[@user-ov4wr5yu4r]

The bins were broken by heads and other objects hitting them, according to other passengers.

[@judymckee5992]

@@user-ov4wr5yu4r , Those bins are flimsy, some idiot whack the bin to try to shut it and got my phone on the rucksack dislodge from it into the bin. I didn't realize it and the cleaner of the plane took it and sold it on.

[@Deathjoker_]

the plane dropped suddenly and people without seat belts were thrown up hitting the ceilings.

[@jujutrini8412]

Yes.

[@azeoprop]

They should install seat belts in toilets as well

[@tobortine]

He really should have gone harder on his personal injuries, his insurance company might be watching.

[@Sy2023hk]

I'm always gonna keep my seat belt fastened from now on😢

[@akihuanakamori2578]

This incident raise a question. As crew members are more likely to move around serving passengers, they are also more prone to injuries as compared to seated passengers. Are measures taken in the incident where all crew members are injured??

[@lidna82]

There is a protocol for crew members but unfortunately it does not prepare them for situations like this.

[@trulyso734]

I think we best leave it to the airlines to sort that one out. Dont wish to escalate these things to another terrifying dystopian future of there being just robots serving us everywhere to the eradication of all human interaction.. do we

[@breadthirty-2967]

Why nooooo seatbelts 🤦🏿‍♂️💯💯💯

[@trulyso734]

If all the injured were foreigners or not freqent flyers on that flight parh, maybe they didnt realize that tendency for some air pocket turbulence without much warning. Albeit this one was reported to be a 'very rare' bad one. With people just woken up and onto breakfast, lots of inadvertent standing / movement casualties aboard even if all the seated passengers belted up in this instance.

[@bossman674]

This guys after the bag… 💸

[@345Jamez]

They’re really milking this story

[@boombasett6038]

HE IS VERY GOOD LOOKING !

[@bossman674]

Simp alert

[@user-ov4wr5yu4r]

His jaw is a bit soft. But different taste, okay.

[@trulyso734]

If I hear this one more time, I may start believing he is just a crisis actor not a real patient.. 😎

[@petemorbius3936]

were u wearing seat belt?

[@Daz759]

Why is he in a hospital bed with cuts and bruises ??😂

[@chilversc]

Possible head injury as he was rendered unconscious. He will be in for observation just to confirm it's nothing more serious such as a brain bleed. Injuries like that do not always present immediately.

[@daveoliver5838]

Crisis actor

[@user-ov4wr5yu4r]

Unconscious briefly and vomiting. They are assessing his concussion.

[@Matthew-ru4ex]

For the claim

[@Sthmohtwenty]

Actor 4 legal claim

[@IglooDweller]

Maybe everyone should have magnetic slippers that keep them stuck to the floor.

[@zabrinatheteacher]

God bless Josh :0)

[@Jbrassy1222]

Why is this guy everywhere. Is he a footballer or something?

[@Cogitoergosum10]

Anyone know what the tattoo on his right arm at 1:22 says?

[@bossman674]

It says ‘stop simping’

[@Handlethetruth666]

Can see his brain thinking say this say that for the insurance claim £££££££pound notes

[@barrypooley3192]

What i don't understand is everyone is advised to have there seat belts on at all times but people ignore the advice and then moan when something happens 😂😂😂

[@trulyso734]

Maybe time to bring back more comfortable arrangements (less packed in narrow and spaceless seats which are not comfy for long haul flights that may have tempted people to mind numbingly loosen the belts at rest/sleep). All eco seats getting too tight across all planes I think. Flight costs up, comfort down. Anyway, best wishes to all for a speedy recovery and my sincere condolences to the family of the gentleman who died from that incident. And best wishes to SIA.

[@leedza]

It happens. However, the onboard systems and airspace controllers usually warn the pilots of turbulence ahead.

[@nicolejegathesan7056]

Not if it is clear air turbulence.

[@globalnomad450]

It’s turbulence from a storm he flew through that’s prevalent in that area right now…I flew past that area that day!

[@TateDoliente]

But, at least it didn't crash and killed everyone.

[@wendyj400]

Turbulence? Alien ufo more like

[@guru6831]

Might flying be banned? Too many accidents involve planes and helicopters.