SiriusXM thinks they have a right to your money

[@ge3466]

These days if your tricked, lied to, or just plain disrespected in the process of doing business, there has been a campaign in recent years to convince us all to make us think we deserved to be thieved by who ever can swindle our resources from us. I'm in my 60's and can very well remember that this most definitely was not how it used to be. A thief is still a thief and a dirty liar is still a dirty liar who should be hunted down, punished and made an example of. Remember this...."it all ain't never good as long as you don't get caught". THAT IS CRAP. Rise up......

[@rossmanngroup]

And usually for us as consumers to get our cheap dopamine kick by laughing at our neighbor when they get screwed, so we can feel superior because we did not fall into the same trap they did. If they were as smart as we were, they would not fall for it. They're stupid, we're smart. Look at how smart I am for not falling for it when you did. It's so stupid. Sometimes I wonder if we deserve it.

[@domm6812]

​@@rossmanngroup Although I see this often on the internet I've never understood it. It pains me to see people scammed or stolen from, even if I think they were very naive. No laughter. No dopamine. I still have empathy for the victim, and am fully aware that each success emboldens the thief/scammer and encourages more of them to try ....and the problem spreads. It really is plague. The crooked "used car salesman" used to be a stereotype for this, but now it's applicable to so very many other lines of business.

[@minbari73]

*yor

[@CMDRSweeper]

@@rossmanngroup Kurzgesagt has an easy to watch video as to why our brain divides things into teams and explains WHY we have this behavior. We are dealing with our monkey brain (Think primal instincts here) thinking we need survive in a caveman tribe, and fighting that is going to be a tough battle for all of us.

[@lanceash]

Oh yeah, that's an increasingly common refrain. "You got what you deserved by not by a diligent consumer!" That's the libertarian bottom line. The consumer must look out for himself! Remember when Trump said that cheating on his taxes proved that he was "smart?" The big corporations want you to acknowledge their superior brainpower when they rip you off. But don't you dare rip them off; that's theft, little man.

[@shane250]

There should be a law that says that whichever way the customer signed up for the service, the costumer can stop the service at the EXACT same way!

[@IronmanV5]

It is in California because of BS like this.

[@martenkahr3365]

Same in pretty much all of Europe: by law, companies are not allowed to make stopping a service be more complicated or require more stringent proof of identity than signing up for it did.

[@andregon4366]

Several countries have laws like that. No idea about mine, because I use virtual cards that can be cancelled at any time (or single use cards). That's a non issue to me.

[@Alb410]

Lots of countries already have that law.

[@vinylmodsmanitoba]

Canada also has federal laws that protect the consumer from these types of predatory practices, which while it stops them from the most part, dosent prevent them from trying to give you the run around unless you specifically say what you want in a very precise way. Bell is a great example of this as when I was trying to transffer a prepaid phone number to a diffrent provider, they told me there were steps they had to do before they could approve my transfer, then at the end when I confronted them about giving me the run around they admitted they have no control over a number transfer and it HAD to be initiated from the new carriers side! Or how they are currently installing new fibre lines in rural areas where I live and keep "accidentially" cutting the phone lines which prevents ESSENTIAL 911 SERVICES from being contacted in the event of an emergency. And when I called to complain that its been over TWO WEEKS since the issue firat occured, they keep saying it will take more time to fix and its not their fault because it was some other company that cut the line. It dosent matyer WHO cut the line, the fact is its CUT and their skirting responsability in repairing the line, which is putting lives in danger!

[@kevinparsons2079]

I had a gym membership at a new gym that just opened once. It had a 12 month commitment and the owner noticed I hadn't been to the gym the last 2 months of my membership. So he just went ahead and canceled it for me. I was amazed because he said he didn't want to keep charging me for something I wasn't using. That was a very logical thought process and I appreciated the honestly.

[@khal7702]

probably because he isn't a corporation yet

[@CanadaRulez4Ever]

this is unheard of

[@pgringo69]

The last few services I have cancelled, I told them, "My dog told me to." They have no programming to respond to this. Feel free to apply this to your life. You're welcome.

[@4.0.4]

That's hilarious. How do you argue against that?

[@captainKbobkeeshan]

I love it.

[@vivisimonvi]

"God told me to." Who will dare to challenge your god?

[@Manstrual]

​@@vivisimonviI swear to drunk I ain't God

[@anthonynelson6671]

What if one uses "My parents told me to cancel."?

[@davidmesa7008]

I really do hope Right to Cancel becomes a bigger movement. It’s so insane. Thanks for talking about this Louis.

[@scikoolaid]

We already have that right. Give me a break. Unauthorize the payment, send the bill to them, notify of breach of contract all loss is theirs. The mistake people make is to get them to agree with you to end your payments, its not their decision so don't involve them. Period. No need for more laws, use the ones you haven't been using.

[@Chordonblue]

It seems like if they wanted to, they would. Simply allow ppl to cancel online. I couldn't believe there wasn't an option for this when I needed to cancel them. 🙄🙄

[@Seris_]

​@@scikoolaidthis only works until they send you to collections for not paying

[@friendlyninja5048]

​@@scikoolaidAnd have them ruin my life by sending it to collections, screwing my credit score, taking me to court (possibly jail), and who knows what else? Not likely

[@googlsux6305]

"College educated people can be exceptionally skilled at using synonyms to make pure evil sound just like normal everyday business" Could't have said better

[@Wedgenet]

I can think of a lot of ways to say it better. Such as: Not pretending that education is what makes dishonest people dishonest. I know a lot of dishonest uneducated people, and a lot of dishonest educated people. That sort of anti-education, anti-intellectual claptrap is shameful nonsense that needs to go away.

[@mikeg2491]

⁠​⁠​⁠​⁠​⁠​⁠​⁠​⁠@@WedgenetUnfortunately today’s universities & colleges are ten times as evil & crooked as Sirius, Comcast or other typical Reddit-tier comic book corporate villains could ever hope to be. Running up the cost of education 2,000% since the 1970s because they know the DOE will keep churning out endless loans with no collateral or consequences required while also inflating grades turning them into glorified diploma mills. An actual educated populace would’ve recognized this farce and put a stop to it years ago.

[@rphnick]

Sounds like every boss I've ever had. Exceptional gaslighter should be on their resume as a skill.

[@aj.j5833]

​@@Wedgenet You have a guilty conscience?

[@Raspse7en]

@@WedgenetWell, a lot of these so-called “educated/intellectuals” make people be anti-education and anti-intellectual due to their arrogance and intellectual dishonesty. If you don’t want people to be anti-education and anti-intellectual then the bad actors among the educated/intellectuals need to cut it out with their pretentious haughty BS because they’re doing nothing but making education and intellectualism look bad.

[@davidgoodnow269]

An hour? Cancelling my gym membership took six months and filing criminal charges!

[@An4lAvenger]

Same with my trash company. They gave me the same reply as the gym- must be by mail. I showed them multiple receipts of my rep ghosting me for over four months when asking to cancel (he did reply at the very start asking me if I wanted a new quote) but "that wasn't a valid form of cancellation." So I told my credit card company this and they promptly refunded me some months of payments.

[@Midori9400]

my gym membership cancelling took 2 minutes (EU country)

[@neoasura]

@@foenix8094 Yeah, until the company decides to keep charging you anyways, then you get a letter from a debt collector and your credit score knocked down. This literally happened to me with my gym.

[@0tt0z]

Maybe they will cancel your membership if you go in and poop on the machines. Nah.. bad idea. Don't do that.

[@robertsmith2956]

@@foenix8094 It took me 15 years to cancel my bank of mexico card. I dropped them when they let illegals have cards back under clinton. They kept calling threatening to close the account, I would tell them GREAT, that is what I want.

[@TechnicallyTom]

It should be illegal to not provide equally easy options for unsubscribing to a service as there are for signing up. There should be stiff fines for companies that do not comply.

[@ray495903314]

Percentage based fines should be the way we do fine.

[@Irreve-rsible]

I believe it should be standardized. The same method of which you signed-up for the service, you should be able to cancel it through the same methodized forms of cancellation. If you signed up for free, online, you should be able to cancel the same way. The fact that they can make you pay to have something printed and shipped for a product or service you signed up, for free; is astonishment.

[@Zombytes]

It should just be straight up illegal, jail time on the line, screw fines, they dont care about them lmao

[@justalonelypoteto]

​@@ray495903314 and make it revenue %, the EU did a great job of this with cookie consent laws, now every site has those banners. Don't wanna ask for consent? Ok, we'll either banish you from our entire massive market, you can permanently stop collecting data on our citizens, or (the more likely solution) you can pay either €20Mil. or 4% of your entire revenue. It works so great because it hits companies in the only testicles they really have: their wallets (and their right to exist).

[@victorius2975]

you just described how it's done in the EU

[@dano9411]

I told Sirius XM I was preparing for Chapter 7 bankruptcy and it would be illegal for me to maintain a subscription service. There was a quick hold, but no rebuttal. Canceled.

[@YaotlIshbu]

Did they ever later try to contact you again?

[@callak_9974]

@@YaotlIshbuIt takes 7 years for the Chapter 7 bankruptcy to be removed from a credit report, so unless dano cancelled 7 years ago, probably not yet. lol

[@tissuepaper9962]

@@callak_9974 I'm pretty sure OP was just talking BS to get the cancellation done as quickly as possible.

[@mjc0961]

@@callak_9974 7 years and 1 day later they'll probably be calling though

[@welcomb]

He said he was preparing, not that he actually filed for it

[@Dennyh025]

I'm glad you did a video on this. My dad died on July 24th, I had to go through and cancel stuff of his for my mom, I told them I wanted to cancel my dad's service because he passed away. Not only did I not get a sorry for your loss, but she tried to sell me a different package. I wasn't mean to her at all, I just told her I don't need it. But I was so upset that they were that inhumane.

[@toriitoraa]

What the actual fuck???

[@kirkshanghai]

WHAT?!

[@hybridPeople358]

My friend's mom had life insurance when she passed. The company is now mailing her to sign up for her own life insurance. She got her first advertised mail a month after the funeral.

[@Spectrum0122]

You're nicer than me. I go full karen in those situations

[@ambiarock590]

@@Spectrum0122 Understandable, really

[@Capt-Intrepid]

FTC has a pending “click to cancel” rules that requires sellers to make it as easy for consumers to cancel their enrollment as it was to sign up. The Federal Trade Commission (“FTC”) will host a virtual hearing on January 16, 2024 to discuss the proposed amendments to the Rule.

[@4.0.4]

My mother used to work at "retention". She was honest about it and let people cancel, but that was to the detriment of her "bonuses". The whole thing is evil.

[@Demopans5990]

Doesn't even make sense, as the customers will cancel through a different way.

[@Excalibur-Sonic]

I worked for a call place that took Sirius calls, it sucked.

[@Demopans5990]

@GH0STST4RSCR34M Referring to how retention operates in general. it's just inflating numbers everywhere

[@logicalfundy]

The fact that it is even called "retention" speaks volumes about the practice.

[@laggymcbadluck]

When I was a kid, I went to my Chase Bank branch to close my account because I wasn't making or spending enough money to avoid the monthly fee. The rep there managed to change my mind, and I ended up wasting over $500 on fees over the years. Sometimes I think about how that person lives with themselves knowing full well that they were convincing a child to let their place of business essentially steal candy from a baby.

[@GSP-76]

Damn, I was actually thinking of possibly signing up for it...that's not happening now, lol.

[@rossmanngroup]

This is the way!!!

[@GSP-76]

@@rossmanngroup I've also heard from multiple people in person that their audio quality has degraded more and more over the years...I thought they were known for the best audio quality?

[@MrDoneboy]

We just got a new car that came with a 3 month free trial, but when that runs out, we are done with them!

[@s6edge7]

When i buy my first car . Im going to make sure that i can put a supertramp CD into the center console AND i dont have to swipe my card for it every month.

[@MrStrizver]

@@s6edge7 What is a CD? /s

[@rejvaik00]

I am really getting tired of companies thinking that they have a right to our wallets

[@nathanielmohr9622]

They do. The nobles have always had a right to your wallets, people just forgot that because for like 70 years common people actually had power, but for the vast majority of history (including American history), that hasn't been the case.

[@bluemenace04]

They still do. Our government forcefully collects taxes from us every week and every year. And they use that on anything they want. We don't have a say on that either.

[@matthewmosier8439]

​@@nathanielmohr9622It's because they aren't capitalists. A capitalist has to provide a product to get money. Companies are hiring socoalists out of university who believe that they are entitled to wealth without needing to put in effort

[@rejvaik00]

@@nathanielmohr9622 well I'm going to defend the 70 years of disregarding the "nobles" they will not have a right

[@RicardoSantos-oz3uj]

@@nathanielmohr9622 No. They never had a right. They are just thieves and in some cases murderers.

[@Varichan]

yea if any buisness tried to keep me from leaving them, id go "mate. I see two options here. Either you drop your bullshit and let me cancel, or i will instruct my bank to block any and all chargeattempts from you."

[@chrishammillaudio]

I worked at Sirius for roughly 5 years as a Producer. It was the single most toxic work environment I’ve ever been a part of. The motto “what have you done for me lately” is the work culture. I got reprimanded for not answering an email my boss sent me at 11pm at night, rather the next morning on the train. They lie to part time workers to break their backs for a shot at full time, and only promote a very select few. They’d rather pay 3 part time workers than one full time to avoid paying for healthcare. Every single person I ever talked to in the customer service department hated doing the cancellation process and drove their mental states down because they constantly got yelled at by (rightfully so) angry customers who just wanted to cancel.

[@Hamoshekabeka]

Well said.

[@IronmanV5]

Reminds me of a guy named Ryan Block out of California who started recording his call with Comcast after 10 minutes of trying to cancel service. The recording was 10 more minutes of them giving him the run around. IIRC he managed to get a law passed where it has to be as easy to cancel service as it is to sign up.

[@geraldc867]

SiriusXM is acting like the victim for not being provided a copy of the complaint. That's narcissist behavior.

[@robertsmith2956]

They are. REAL journalists ask the other party before running the story.

[@azrielsatan8693]

​@@robertsmith2956the attorney general isnt an journalist.

[@mikeg2491]

⁠@@azrielsatan8693No but the attorney general is a government official and I can guarantee you she’ll never sue the IRS or any other government agency for putting my dad or coworker on hold for an HOUR. (Was actually 3 hours for my coworker!!!) Or when I paid my state a $25k tax bill and they claimed they never got it and I had to take time out of my day to disprove it to them. Suddenly they always have excuses for that like “oh we’re so underfunded!”

[@robeckel4965]

I believe SiriusXM is pronounced the same as the star system it's named after, Sirius. Pronounced like "serious".

[@philg3759]

CryusXM

[@weir-t7y]

Something pretty apt about pronouncing it like the Persian emperor, though

[@hoytballard5504]

Syphilis XM

[@DizzleDog]

I already made a similar comment and then I saw yours. But you’re right. I used to be a big Howard Stern fan so I’ve watched/listened to a lot of SiriusXM

[@nulk1]

That is correct if you hear any ads from the company Sirius XM that is the way they pronounce it in those ads.

[@theeffete3396]

Always record your conversations with these companies. If you live in a two-party consent state, make sure you notify the service rep that the call is being recorded. Use this recording as evidence if you need to sue the company later for stealing your money.

[@dannyb9223]

I used to use this Android app called ACR, it let you record every phone call that came in. But like a year or more back, Google changed the permissions for all apps, there is physically no way possible for any app to record phone calls now. Google has made it impossible to automatically record your calls this way

[@helenaalexandra4197]

Be aware that some companies do not "allow" their calls to be recorded. The fruit company that Louis is at war with trains their reps to end calls if the recording is continued from the caller's side. They cannot prove one way or another if their demands are met, but I dont know how such a recording would stand up in a court of law.

[@davemarm]

When I call most companies the automated message starts with "This call may be monitored or recorded for quality purposes..." so I use that as my right to record the conversation.

[@dannyb9223]

​@@helenaalexandra4197 It depends on what state you're in, whether recordings are admissible in court. My state (Kentucky) is a one-party consent state; meaning I have the right to record any conversation I'm a part of, and nobody can tell me not to. But I can't record conversations with other people who don't know I'm there. Your state might be different. You'll need to look up the laws to see what is allowed and not.

[@thewhitefalcon8539]

@@davemarm Good point! "This call may be recorded" is ambiguous as to who may record it, and it can be interpreted as giving you permission.

[@tin2001]

So we had Rossmann Repair, some Rossmann Real Estate, and now we're getting Rossmann Customer Service School.... This is one of the most informative and diverse KZbin channels out there.

[@ChristophHoward]

Lol true

[@burningdust]

Don’t forget Rossman life coaching

[@neubauerjoseph]

Sometimes it’s not the hard but other industries use their own terminology to it makes it hard because you don’t know what it means.

[@III_three]

It's informative and fortunate.

[@MannyNamiro]

I've heard the best way to cancel an annoying subscription is to ask for the company's fraud department. That usually gets them to take you seriously.

[@jeffder7143]

Im gonna try this.

[@HazyJ28]

This sounds fun

[@personaldronerepair6141]

It costs me $5.00 at my bank to get a new debit card. That will cut the sorry business practices off at the knees and it is not illegal or immoral. Yes, you do have to re enter your new number into your on line market places but I smile every time I do it, knowing that sorry ass business's are not getting into my account anymore.😁 Makes me smile just typing this.

[@G.S.Holland]

So you file a false fraud claim. You know that isn't a slam dunk way to get your way, right? The company will investigate it, and if they determined there was no actual third party fruad (IE, you're lying and you did it) you're still on the hook.

[@jasonvoorhees5640]

@@G.S.Holland lol no

[@Tora58]

The worst part about that double speak garbage is you know there are people out there who will defend their crappy behavior because they happen to like the product.

[@Snoop_Dugg]

I guarantee that some of these companies subcontract to PR companies in developing nations to create fake comments to defend them.

[@illpunchyouintheface9094]

KZbinr fans be like:

[@robertkennedy8503]

@@illpunchyouintheface9094 Apple fans also be like: btw F@ck YT

[@mjc0961]

@@illpunchyouintheface9094 Jirard The Completionist is such a nice guy, that totally negates all his charity fraud 🤡

[@robertsmith2956]

This is why a ZRO credit score is best. They can't ding your credit if you have none. Just refuse to pay them. Took 3 years for my old phone service to finally give up and agreed I only owed them $68, not the $285 they wanted for cancelling.

[@stage6fan475]

Comcast has been legendary for this kind of behavior. One of most hated names in corporate america, hated even by their employees.

[@cyanidenightshade]

Is that why they changed their stupid ass name to Xfinity?

[@jsnotlout3312]

Nah Verizon does it too. They always try to swindle my dad when he changes plans, And he doesn't know a thing about networking and or tech so it would work if I wasn't there to stop it.

[@neoasura]

It doesn't matter if you're hated, if you are the only one providing a service like highspeed internet to certain areas, they can do whatever they want. They dont make money off of love.

[@jrlterry]

@@neoasuraa monopoly bought by lobbying. The American way.

[@fatfreddy8089]

Was that because people started calling them Concast.@@cyanidenightshade

[@SpiritualitySpirit]

I stumbled upon your channel by mistake,saw some videos and subscribed right away. Finally someone who is making sense of the digitilized world we live in. I am so happy I found your channel❤❤❤❤

[@ChristophHoward]

Welcome to the community!

[@BargerClan]

My father had the exact same problem with XM and said they canceled the subscription but kept charging us We have to label it as fraud.

[@eveieteatoo]

SiriusXM started sending me unmarked letters when I seemed to not respond to their inquiries for like 3 straight years out of the 6 years of owning my car and never having took their offer after the free trial when I got my car. It was absolutely insane. They made it look like some important piece of mail, and it’d just be them wanting me to start subscribing. It makes for great fire starter.

[@waylonk2453]

How kind of them to send you fire starter by post! Capital One has been sending me generous amounts of pre-qualified special offer fire starter.

[@eveieteatoo]

@@waylonk2453 oh I also get the premium capital one fire starter 😂 and if you’re an artist, the cards make for great paint scrapers and texture. When I had roommates they would put their spam mail cards on my desk in my room, it was an endless supply between the three of us.

[@TheJunky228]

I get that same kind of fake important mail from AAA all the time. it's crazy

[@CunnyConnoisseur69]

If they ever sent you mail with pre paid return postage, fill the envelope with as much shredded paper as possible and mail it back, not only is it stupid and annoying but they also have to pay that return postage.

[@philippealfaiate]

In France and perhaps in all Europe, a law recently force business that allows subscribing online, that they should also make one button unsubscribe online. 👌🏻

[@freckhard]

Here in Germany as well - was about to write the same! I am shocked that this is not the way in the US, I thought the EU got the idea from you guys, shame! As per living in the "home of the free" you should be able to be free to cancel anything anytime and not rip off the people like they are trying.

[@michaelk5206]

I have a subscription, just went on the website, there is no way to delete the credit card info, only replace it with another!

[@rossmanngroup]

Privacy.com fixes all of this rapist-UI I am not sponsored by them. They're just that good.

[@Loridak-q1p]

If a life was completely dependent on credit, and this always kept happening, just how long do you think it would take for them to take their own life or worse? This isn't just scummy, it's immoral to a massive degree, and it makes my ancestors roll in their grave to see their land taken only for this to be what shows for it. Utterly disgraceful.

[@sillysad3198]

we provided a service with cancelation procedure: stop paying to cancel it. some people complained loudly, the rest flood us with confused emails.

[@SuperPupperDoggo]

*laughs in prepaid card*

[@meerkatoa8259]

The irony is that in the insurance company I work at, it's 15-30 minutes to set a policy up, to cancel? 30 seconds to 1 minute

[@21palica]

Louis' content is turning into a chronicle of how companies have been evolving their practices to make it more and more difficult for existing customers to stop doing business with them.

[@oxylepy2]

I always remember when my boss at Dial America was upset that I didn't sell SiriusXM to a drunk lady on the phone. It's like consent and ethics are optional if it comes to money. Dude like couldnt even put two and two together about why being drunk and unable to actually consent might be an ethics issue when half of the things they make you read customers is consent terms.

[@robertsmith2956]

courts don't care. They let drunks consent to searches and sobriety tests all the time.

[@nulliusinverba4942]

What they are doing is criminal, and they should be help accountable.

[@Wedgenet]

Stop voting for a political party that is anti consumer, then. Consider voting for the party that created the Consumer Financial Protection Bureau, instead of the one that gutted the Consumer Financial Protection Bureau

[@dylanberry7822]

The AG must have tried cancelling her Sirius XM I feel like thats the only reason she did this lol.

[@darrennew8211]

This is exactly what happened. Did you fly during the time they told you that you can't put wheeled carts in the overhead bins? That's because the head of the FAA got bonked.

[@momoneyinvesting]

They're doing what AOL was doing when internet explorer and firefox were pounding them into the dirt. They should just take the L with some dignity

[@trustavidity]

The harder it is to stop doing business with a company, the more clearly they're communicating to you they don't belief in the value of their offering. If they're confident in their offering, they'd focus on making the experience the best they could for the customer. The only reason you need to barricade the exit door is if you're confident people will flood through it if given the option. If not, you're only harming yourself by doing it. Remove the hurdles to show you are confident enough in your own offering that customers will choose to stay.

[@DrCalvinTeach]

Quickly becoming one of my favorite KZbin Channels. Thanks for all your insights!

[@vortraz2054]

Welcome to the scene friend! Im not sure where your from but here in America, the government has been protecting companies from consumers for some reason and they get away with literal murder. Lets not even talk about the NETS Apple put up around their manufacturing plants in asian countries because they have a problem with employees throwing themselves from the rooftops! After all they are expected to live on site, dont get paid if they leave, and the only food there is priced by Apple themselves!

[@Nic-bd6bj]

i hope Dr Teach learned sth, i always do😂

[@billh.1940]

I've been with Louis for years. Always ok.

[@waylonk2453]

I like how Louis has started commenting on big-picture trends in the tech industry. Started watching when most of his vids were macbook/apple related ~2019, and I really like the direction he's going with this channel. Lots of respect for Rossmann!

[@jamesh5460]

Their staff are totally pressured... nay borderline threatened to follow procedures and keep you bound to the subscriptions.

[@everythingmatters6308]

Find another job where you aren't an agent of evil.

[@DustinShort]

There really should be a no strings attached law where you are able to cancel by the same method you signed up. Easy in requires easy out. It'd incentivize value based retention rather than "locking in" while also eliminating dark patterns. Call it the NSA enrollment act and sneak it into the defense budget

[@ambiarock590]

We would have that in the USA if we were a developed nation. I call the USA an UN-developing nation

[@jonathandoetry7221]

That is the very point you block their ability to charge your bank/card by calling your bank. Then you block any of their mailing services and simply ignore them. While yes they can still mail you with paper I am wholeheartedly sure it makes for good fire starter material. :)

[@g00bergob94]

The one thing nice about their scummy practices is that if your rate increases you can usually complain enough that they cave and give you a way lower rate for usually a year with all the packages included.

[@pw1889]

I cancelled Sirius XM yesterday. I didn't give the representative a chance to make the offer and never heard one offer. I told her I wouldn't listen, that I had made up my mind already. I answered one of her questions..."Why are you cancelling?"...I told her I simply didn't need it. I was successful in about 1-2 minutes.

[@mattb9664]

That's how I am- my tone of voice..and I'm not being a jerk, it's just how I sound on the phone..just sort of zaps their motivation and hopes of retention. Telling them that you have multiple streaming music services and Sirius is not on the top also seems to do the trick too.

[@slamshift6927]

"No, I was only subscribed becase of a special offer, e offer is expired, so I am cancelling." That or just use a virtual credit card and delete it after lol

[@border056]

I had my last car for 11 years and it was equipped with Sirius XM. I tried canceling a few times and every time I’d make the request they’d just offer to lower the price, lower each time. Ultimately I kept the service because I was paying nothing. I just bought a new car and went to cancel again. Literally told them I don’t have that car anymore and they kept asking me about my new car. I lied and said I was consolidating vehicles. My car dealership signed me up for a trial and Sirius XM calls me multiple times a day and keeps sending letters. I block their calls and they call from a different number.

[@G.S.Holland]

This reminds me of the tactics AOL used back in the day before they went by the way of the dodo bird. Companies that pull this kind of crap with customers end up losing in the end.

[@drantil]

don't you have in the US any consumer defender office? These policies and practices seem too close to a scam, specially the one from the fitness gym. Never heard anything so ridiculous.

[@sabersz]

Better Business Bureau maybe? But I feel like it truly doesn't mean anything, never heard of anything substantial coming from them getting involved

[@ip2networkz81]

Louis great job we need more consumer rights advocacy

[@frep420]

If he’s this pissed about Cyrus XM, he’s really gonna be pissed when he learns about SiriusXM

[@patrickdurham8393]

😅

[@erutuon]

They deserve to have their name mispronounced, like Louis does with Meta.

[@chaos.corner]

Seriously.

[@jamesjross]

@@chaos.corner serious lee

[@jasonbourneistreadstone]

The main villain from ConAir runs a satellite radio company. Welcome to 2024!

[@jaminoes_]

Not only that, if you try cancelling online they claim "unexpected technical issues" and then direct you to call them. It has been like that for months now .

[@yodoleheehoo90]

I thought I was the only one with this problem! I love some of the stations but they charge so damn much for hundreds of channels I don't even listen to

[@IronGoldie]

It did this to me today. I was on a long hold, but mercifully, it didn't take long to actually cancel.

[@jaminoes_]

They just updated their Terms and Conditions. Read them and be glad you have cancelled. What a bunch of crooks.

[@raistlinsly1]

My card expired so they shut off my radio . They called me for months acting like they where Bill Collectors used the same tactics to get you to sign up for a new plan.

[@BullMcCloud]

I'm loving the Rossman Radicalization™

[@JustBenNotBenjamin]

Louis slowly realizing that the credit system is totally fucked and was always meant to benefit corporations and banks by basically just literally threatening anyone who doesn't play by their rules is hilarious to me

[@thewhitefalcon8539]

The whole economic system is. People who already realized it are called "leftists" and sometimes "communists".

[@tHeXeKuter]

@@thewhitefalcon8539?? the group of people who call the "federal" reserve for what it is and every other banking institution certainly aren't considered the left bro

[@1917girl]

​@@thewhitefalcon8539 fuck da bourgeoisie fr

[@Mark__A]

My 9 years old daughters told me they dont like social media because it's full of ad's and misinformation. Also they dont like ads in general because they try to force you to spend money. I never been so proud in my life.

[@TheBackyardChemist]

there is hope right there

[@pvshka]

You've raised them well apparently 👍

[@cin2110]

Protect her at all cost.

[@Mark__A]

@@cin2110 Two of them as they twins. But I will do my best.

[@Cwh456]

I'm proud of how skeptical the next generation will become, but also saddened by this world of false promises that forces them to be this way.

[@michaele.hylton51]

Great content, Louis. Thanks! Also, just fyi, Sirius is pronounced serious. Easy way to remember is…SiriusXM is SERIOUS about screwing consumers.

[@joeschmo622]

Why do you need to certify-mail them *proof of your move out of state?* You're locked into the membership and just can't say "no, you suck, I'm cancelling"? Tf??

[@almostthere3733]

Yep, I have been convinced that people that lead marketing departments are pros at creating and defending SCUMMY advertising and procedures, and they are supported by the weasels in their legal department.

[@ChaoticLogic-x2t]

Idk if they changed it or not, but audible might be the worst culprit of this sort of shady subscription services. I literally was forced into calling them and sitting on hold for 20 min just to say cancel my subscription.

[@musickid43]

Does pressuring people to stay and not cancel actually work? Or are the companies just that greedy?

[@rossmanngroup]

Unfortunately it does. Best fitness Nashua got an additional $100 or so out of me as a result of it making it so difficult to cancel. It took me extra time and because I was busy, I was not able to fight in the time frame necessary to get back the money they stole from me. What I do is a result, in these cases, is do my best to ensure that they lose exponentially more money from other customers not using their services then they were able to steal from me. Companies will not stop doing this until it is not profitable to do so. I try and do my part to make it less profitable, but I am only one man. :-(

[@mjc0961]

@@rossmanngroup The most expensive $100 Best Fitness Nashua ever made

[@SR-4-40]

@@rossmanngroup Like you said, It also applies to how they try to get you to sign up to their promotions where they come up with a cleverly created, yet very manipulated script where they make it sound like you don't have a choice, in my case, the carrot was a phone contract with an iPad at half price for the first six months. I declined. Another lady rang me the next day and said the exact same carefully crafted script from the same company offering me a phone contract with an iPad.

[@vyvianalcott1681]

@@rossmanngroup Oh man sorry you had to experience Trashua, up state really is beautiful even if it is gloomy a good chunk of the year.

[@BrutallyHonestRevs]

It does but just keep telling them that you don't want to disclose why you're canceling and that you just want to cancel. By not offering a reason, you can freely decline any pitch instantly and just repeat you want to cancel. I found it very effective in any place I wanted to leave.

[@forgettablelisa]

This is how companies operate when they know the service/product they offer is garbage and they have no intentions of fixing it

[@itrytobeanonymoustoo5289]

Why do people sign up for garbage services in the first place?

[@devforfun5618]

it often goes like this, someone opens a business, it is good, it gets a lot of customers, the owner says "look we have this many customers paying this much money every year, wanna buy shares ?" then the investors buy the shares and think "how can we get all the money the owner said we could get while reducing expenses ?" then they say "look we have shares of this company look how much money it used to make in one year and how much it is making now" then they sell the shares, invest in something else and wait for the company to die in the hands of the suckers in online games that is called maintenance mode, where they extract as much money as possible from the few remaining customers who succumbed to sunken cost fallacy

[@cherryjuice9946]

@@itrytobeanonymoustoo5289 They might not know they are a garbage service until after they used them.

[@Forgoneconclusion.]

@@itrytobeanonymoustoo5289 They don't know it at the time of purchase.

[@Moe_Posting_Chad]

@@devforfun5618 You're mostly wrong about everything you just said. You're arrogant and ignorant. A very dangerous combination of egotism. Work on yourself, nobody likes that kind of petulance.

[@trumpsmum9210]

Never heard anyone pronounce SiriusXM that way before 😂

[@leisureshoot]

I hate the current corporate economy's subscription mentality. Thank you for saying this out loud. I am so happy that you have a large channel with many people hearing this.

[@InAUGral]

This video is way more important than the title implies as it applies to every company now it seems. It is another great truthbomb (wake up call?) from Louis.

[@darknessblades]

In the EU this is HIHGLY Illegal. removing subscriptions needs to be as easy as the way you signed up Lets say you signed up by mail then you should also be able to cancel by mail This is why there is a need for PROPER CONSUMER PROTECTION

[@aaron96244]

PROPER CONSUMER PROTECTION... doesn't (and will never?) exist in the US. Anything "anti-business" is treated like it's communist even when it's common sense. I just got charged $24 to 'rent' a wifi mesh I never had installed by my internet company when I changed plans. This is going to be a fun phone call on Tuesday. The crap Louis talks about is all over and no one cares enough about the common folk to do anything about it.

[@tristanbackup2536]

Same here in Australia. I don't understand why Americans don't have consumer laws in place.

[@neoasura]

@@tristanbackup2536 Because big business and corporations have been running America for over a century now.

[@robertsmith2956]

What if you signed up by buying a car? you would have to buy another car to cancel.

[@vorpalskies]

Louis, I appreciate you so damn much to make us aware of these scumbag companies that do these deplorable methods to keep customers stuck with their subscriptions.

[@chrisw4962]

I went through this exactly when I cancelled my SXM. It seriously felt like I was trying to break up with a desperate girlfriend or something. They just would not take no for an answer. Funny enough, when I told the guy my reason for cancelling, which is that it's not worth it compared to subscribing to a streaming service, he admitted I was right... And then continued to try and convince me to stay. 😑

[@SuperPupperDoggo]

I feel bad for the people that have to do “retention”. They are punishing for every subscriber lost on their watch and they see who gets the best numbers and keep them. It’s super scummy and I would never want to work at such a place.

[@winysnio6319]

​@@SuperPupperDoggo true :(

[@friendlyninja5048]

It's telling that Sirius XM, having no rebuttal to the AG's actual argument, has to resort to attacking the way in which the press release was delivered. Classic misdirection. Their silence is deafening

[@CuteMegaPanda]

Someone close to me got fired because that person refused to do retention when customers asked for cancelation. The funny thing is that this person was hired as a tech specialist not as a retention/customer support agent. Wanna hear something even more f-ed up? There are literal buildings with call centers full of trained people to make your cancellation as frustrating as the service you received.

[@GeneralChangFromDanang]

I've found out through experience, if there is an option for cancellations on their automated system, don't take it. Wait until you can speak to a general customer service rep and then tell them you want to cancel. Every time I've chosen the cancellations extension, it either puts me on hold for an insanely long time or just hangs up on me. All by design.

[@smithy2365]

Yes!! The line going dead is a straight red flag. It's 2023-4, dead calls don't really happen unless one party does it intentionally

[@CunnyConnoisseur69]

Smell like a wrongful termination lawsuit

[@sdfxcvblank5756]

Always found being genuinely nice to the person on the phone is the best, they get yelled at all day be a beacon of hope and they'll bend over backwards for you

[@Hamoshekabeka]

They make a living out of it.

[@gripfraudalert]

Every year, when my 12 months is up, they CRANK OF THE PRICE to 25 bucks. It takes a 30 minute call to get it down to 7 bucks including taxes etc.

[@RNorthex]

Absolutely love your analogy about their entitlement. I've become the opposite of an impulse buyer because of these strategies. Even if I'd really like to buy something, I have to think long and hard whether I want to give that company any of my info and much less about the cost.

[@Electronzap]

Many companies look at you as a business partner that provides financing, instead of as a customer. You signed a contract, so now you can never go away. They need to be required by law to give you 1 month of free service every time you say "cancel" and they say something other than "You are now canceled".

[@KenoshaCaptures]

That's why I do it the simple way: put subscriptions on Privacy virtual cards and revoke the website access when I feel like it

[@TheQuickSilver101]

So many people in my life wonder why I'm not signed up for things that require a monthly subscription. This kind of nonsense is exactly why I won't do it. My life is rich and fulfilling without your monthly bill thank you

[@igortube]

same, I learned my lesson with xbox live over 12 years ago. 😄

[@debrabarnhardt1103]

Years ago I read the confessions of a former Comcast employee who stated they were trained to give you the run around and waste your time because management knew many people had to give up. When daycare charges you for being late, when the boss is walking by, when the family is holding dinner, whatever the cause, people gave up because too much money, time and life energy were being wasted. Surely, there are imitators to this day.

[@sdfxcvblank5756]

I absolutely love getting home and just hanging on the phone for the next 8 hours doing nothing but getting the shit done, playing a repetitive video game makes it even easier, are we steal your resolve

[@Rulusto]

I could not get a local company to quit billing me for something i tried to cancel for a long time. What i did was stop the payments in my bank's web interface and when they started sending debt collectors, i told the debt collecting company why i stopped paying them and that if they continued to try to use debt collectors, i would go to the police. That shut them up.

[@-INK-]

100% there needs to be legislation that a cancellation should be done the same way you signed up or at least have that option for your account. If you signed up via phone - you must be able to cancel the same way.

[@Zauzzie]

The most effective way to cancel subscriptions I've come across is telling the person you have been diagnosed with an aggressive cancer and you arent expected to need the service in a few more weeks. It will usually jar them enough to get them to comply.

[@shinobuoshino5066]

Start calling them racial slurs instead.

[@skollmemes9960]

Thanks for informing us about this unfortunate situation Louis. Most people might not think this matters very much but this is getting sirius.

[@kkaspars22]

Lol, relatable video. I had to fight the customer service rep to cancel my account for like 20 minutes. Still get shit in the mail from them years later.

[@matthew8153]

We need a law requiring businesses and government to keep a process available for people who don’t want to use smartphones, the internet, automated phone systems, or credit cards.

[@M33f3r]

The powerful that run the system already break the laws on the books. What makes you think they will follow a new one? Central Bank Digital currency is on its way where they have direct and complete control over every single possible transaction.

[@aygwm]

I agree.

[@domm6812]

Yes. There's a growing demographic (including young people) who simply refuse to have a smart phone because of how invasive it is in their lives. And of course there's older people who can't handle them. I do have a smart phone, but what happens if it breaks or is stolen and I can't immediately get a new one? In a growing number of cases, non-smart phone access to some services has become ridiculously difficult.

[@slwsnowman4038]

@@domm6812 Everybody at the company I work at lives on their phones. I've told them repeatedly if I lose or brick my phone, I'm replacing it on my timeline.

[@whocares9033]

No we don't. We don't need a law for every little thing, especially something like letting a company decide how they want to accept payment Don't get me wrong think corporations should face way more regulation, but they shouldn't be FORCED to change their processes for people they obviously don't want to do business with You don't have to get cell phones, bank accounts, etc, but they don't have to make that their problem You can always go to another provider that doesn't exclude Luddites.....

[@damian99669]

i hate when a company makes it difficult to cancel. they instantly go on my black list of companys to never do business with again if possible.

[@tjbrower]

Sirius XM has FINALLY allowed you to chat with them to cancel….which makes it a little easier, calling was so awful most people didn’t want to go through it so would rather lay the money!

[@TXVETJEB]

The Harvard president is a master at double speak. Don't you know? She didnt plagiarise. She only engaged in duplicate language without adwquate citation.

[@robertsmith2956]

You let biden do it......

[@TXVETJEB]

@@robertsmith2956 I know it's difficult, but try to stay on topic. We are talking about the Harvard president, ot the president of the united states. There is a difference. Or is that concept beyond you.

[@robertsmith2956]

@@TXVETJEB biden was plagiarizing long before he was president. Just like she probably was.

[@pavman42]

That virtual credit card thing is great. Apparently old people don't know about it. I'm letting them know and they look at me like I'm daft (and are easily confused by this notion that the number is not the same number as on your physical card).

[@hyena280]

I protect my credit cards by using a cash card that passes as a credit card.

[@LoreTunderin]

Never thought my old employer would end up here. I was a phone agent in the Sirius retention department back on the early 2000s before they merged with XM, and back then the standard was 3 offers had to be made and declined before cancelling their account, otherwise you'd be written up for not following the script. Back then it wasn't so bad, as the 3 'offers' were quick to say and dismiss, things like 'would you like to put a seasonal hold on your account instead if it's for a vehicle you don't use this time of year?' Since I left and the two companies merged, it's gotten so, so much worse.

[@Excalibur-Sonic]

I worked for them too through a call place, really don't miss it.

[@robertsmith2956]

yes, I would like that, put it on hold for all 4 seasons.

[@Hamoshekabeka]

Seasonal hold is not an easy option anymore.

[@metademetra]

To me, the problem with requiring certified mail isn't procrastination. It's that post offices are ONLY open during business hours (specifically they open at 10 AM when everyone is already at work) and ONLY on weekdays. In order to cancel a subscription that requires certified mail, you have to either go on your lunch break (which is likely not possible if you work more than a mile from your home), or you need to take a day off work and completely miss out on a day's pay.

[@yodoleheehoo90]

I have SiriusXM on my car radio only because it was complementary with my new car. After the promo eneded I just wanted the basic plan and they simply gave me ANOTHER 6 month promo. So I just might cancel completely as I only listen to less than 10 stations😔

[@Zzznorch]

In terms of the New York AG, even a broken clock is right twice a day 😂

[@patrickdurham8393]

Military clocks are only right once a day.......😅

[@cl8804]

between this and trump i guess

[@AshCosgrove]

​@@cl8804 Found the libtard 🤣🤣🤣🤣.

[@agreen182]

Sirius is pronounced “serious”. Great video though, please keep calling out these douche bags

[@clutch2827]

Are you serious? Lol!

[@roxcyn]

I think he’s doing on purpose.

[@agedwiseone9220]

Yep, "Sirius the Dog Star".

[@clutch2827]

@@roxcyn Sirus the virus

[@josephaltman460]

"Press [ 1 ] to give me money, press [ 2 ] to go f' yourself!" That line had me in stitches! 🤣 💯 Facts fr

[@3up3rn0va]

I had this kind of issue! Me and my dad had a membership at a local gym. Planet Fitness. We enjoyed it sure, but the problem was when we had to cancel. We were moving across towns and there really wasn't a gym close to us. We call them. They tell us we have to come in person to cancel.(Or send a letter like you described) Extremely frustrating. Needless to say. I only work out at home now. Screw public gyms. They don't care about your self benefit. They only care about $$$ and as months went by before we cancelled they were still taking out money! Granted, it was only 10 dollars a month. Which wasn't that bad. But still. It is kind of evil. This is how these kind of companies make their money. They're hoping and praying that you just "forget" gyms especially don't care about your well being. They're hoping you forget. At least the public ones.

[@davidinmo1]

You can’t cancel Sirius online. If you try they make you talk to someone. Plus, they were sued years ago over something like this, I think. I could be wrong but I know it was a class action lawsuit.

[@1718bb]

"Press 1 to give us more money. Press 2 to go fuck yourself." Really had me laughing there.

[@outlaw832005]

Stop giving these companies your debit card and checking account info. Use a credit card, mail checks, or pay with cash.

[@G.S.Holland]

You can also use online bill pay through your bank. That's what I do. They get sent an electronic payment or a check, depending on the size of the company and how they receive electronic payments. But that way, the company I am paying NEVER has my personal account info. I don't care if the company wants to offer me a "discount" to have my account credentials on file. Ain't happening.

[@robertsmith2956]

@@G.S.Holland Much safer. If the company messes up I have to send them the mistake, they can't take it and then say nope no mistake. The one that confuses me, is they mail a check to my water board who has electronic paying, AND uses the same bank, but they can't do an electronic payment to them????

[@Queefy]

Their cancellation processes is awful. Don't bother telling them your not interested in the service, I just lied and said I lost my job and have no money. That worked much faster. Also their audio quality is horrible.

[@GSP-76]

You're the third person to tell me their audio quality has steadily gotten worse over the years...not recently.

[@jasonvoorhees5640]

@@GSP-76 incel

[@xeykdeyk]

@jasonvoorhees5640 agent smith syndrome

[@MAGAMAN]

Poor audio quality in this day is intentional. I remember when I had COX cable years ago, their hold music sounded like it was recorded from a record player to a cassette tape and then the cassette tape was left in a hot car in Texas for a week. The reason for this is because they don't want to talk to you.

[@jasonvoorhees5640]

@@xeykdeyk huh?

[@sazikanebaldimor2386]

you arent the crazy one. you are the sane one! and i have watch your channel because of it, and your creative wording 👍😁

[@dbenedict357]

Need a law that says “if you can signup online one can cancel online. If you require certified mail to cancel, then certified mail must be required to sign up”. Pretty common sense here. And it can apply to everything.

[@Jabid21]

This is why I started using virtual cards for subscription. I just cancel the card as soon as I’m done

[@mikedepue]

In my personal experience, the absolute best way to cancel your subscription or membership is to tell a human that you're moving to an area where they don't have service there. That immediately renders all offers to stay useless.

[@lileeper]

Not to mention if you buy a car SiriusXM will suddenly have your information. Then they will call you, email you, and even send you letters for years trying to get you to sign up no matter how many times you ask them to leave you alone.

[@Thee-AmateurAn94]

Private internet access. Paid online, runaround emails, refusal to respond over the phone. Don’t waste your time on this joke of a company

[@billm47645]

The other thing that SiriusXM did was make all receivers XM in every car in brands that were traditionally Sirius such as Mazda, Ford, and BMW. When you say want Howard Stern they will tell you it is a Sirius channel and you have an XM receiver (even though the company is the same now), and to get a Sirius channel on an XM receiver you have to have the more expensive package.