Skills to level up to Systems Administrator role from IT Support | Tech Skills and Mindset

[@frankhawl3997]

This is a syllabus for success in IT. Thank you for the roadmap to a System Administrator position. Take care.

[@EastCharmer]

Thank you for the great feedback!! Hopefully I covered most of the important concepts. Take care as well!

[@viboraskie]

I wanted to thank you and your videos. I've finally landed a help desk job and now aiming towards something higher. Keep up the good work.

[@bricejackson1576]

Me too! Let’s go!

[@kristopherleslie8343]

Good make sure you get certified as an admin and then buckle up!

[@EastCharmer]

Wow that's great!! You're welcome! Once you gain the experience, you can level up your role!!

[@EastCharmer]

Let's gooooo!!

[@atiqahamed2089]

Bro i have been trying to get a iob in helpdesk. Can u please guide me into what I need to add in my resume or other things I need to do in order to land a job there. I would really appreciate the help!!!

[@DanDFPS]

started my first IT role as a system Admin, you're videos helped as well

[@EastCharmer]

Wow that's great! I'm glad to help even if I'm not a full time sys admin

[@robert907]

I'm in my first IT job. Official job title is IT tech, and i work in a team of two. Just me and my boss who does it all. I do user support, workstation set up, add users to domain, add user profile to our firewall for vpn access, IOT device troubleshoot, grant and remove vpn access to users, add and remove people to various security groups, troubleshooting hardware and software, basic server troubleshooting. Like if one goes down, switch port testing etc. Idk what my job actually is. lol i essentially deal with everything to keep things running. If i cant figure it out i go to my boss lol. Or if i get something clearly beyond my knowledge i just pass it straight to him.

[@EastCharmer]

@robert907 that's actually great for your first job. You're exposed to more stuff coz sometimes the tech is limited to what they do or can access and sometimes just works on user issues or tickets. I think you're called an IT Generalist like me lol we do a little bit of everything

[@WimVeen]

This helps to make up your mind which way you wanna go in IT (basic). Thanks East Charmer.

[@EastCharmer]

You're welcome! Yes! There's many options when you're in IT

[@icksTeevee]

Always had an interest in making systems working in a network, with as many features as possible. Only about 25 years later I'm doing an actual certified course on it, with the goal of getting into the field professionally in about 8 months from now. I really appreciate these kind of videos. Keep it up!

[@rajatdhuldhoye2507]

Thanks for this video, East.

[@EastCharmer]

You’re welcome! I hope it was helpful for you.

[@rajatdhuldhoye2507]

@@EastCharmer Got Failed in an interview. Somehow, Wasn't prepared for it and your video actually helped me a lot. Can you please share your best piece of advice for Automation and Scripting.

[@RR-td5qg]

I came from doing just monitoring and report stuff of IT work to... if get lucky and make it, be a sys admin, right now... i'm nervous and at the same time want to up my knowledge in IT world. Good luck to me if i make it! Woah!

[@sajeershan2513]

Thanks for the valuable video

[@EastCharmer]

My pleasure! Glad it was helpful!

[@MrEgypticon]

Very useful and distinctive video. I wish you and everyone success as well.

[@EastCharmer]

Many many thanks!!! I wish you success as well!!

[@CarolineBielskis1]

Great info! Thank you 😊

[@EastCharmer]

Glad it was helpful!

[@RiteshDeo-ru3rc]

Nice video to move up the IT ladder

[@EastCharmer]

Thanks!!! I hope I covered most of them

[@subhstha-j6b]

Thank you for the roadmap as a current IT support employee I'm focusing on CCNA.

[@njilembebianiscel6920]

Thks for this wonderful raodmap ❤❤❤ma'm

[@EastCharmer]

You're very welcome!!

[@israelpel]

nice video....thanks

[@EastCharmer]

Most welcome!!!

[@100waysofexcersies3]

Thank you for making video for the professionals.

[@EastCharmer]

It's my pleasure!!!

[@pamenthafaagolo1621]

i like this .. ICT helpdesk here and want to upgrade to system admin. this is very informative. mega thanks

[@EastCharmer]

You're welcome! Nice!! yes you can prepare by learning these concepts.

[@rajendrashrestha9494]

Great ! I am from Nepal, Thank you for the roadmap

[@EastCharmer]

Glad you like it!! you're very welcome!!!

[@kristopherleslie8343]

Good clean videos ❤ love it

[@EastCharmer]

Thank you 😊

[@kristopherleslie8343]

@@EastCharmer i appreciate you

[@dontemcl]

Thank you. This is perfect and what i was looking for. I'm at help desk trying to move up. Ca you do one for Network Engineering?

[@EastCharmer]

That's great! I'll try to do one for Network, though I have less experience with that. I might not be able to cover more details like sys admin

[@Wodalitsika]

Helpful content, thank you

[@EastCharmer]

I'm glad it helps!!! you're welcome!!

[@Chazzuu]

Thanks for this ate, Tbh this is the position i wanted to achieve. i am currently an helpdesk level 2 and wanted to proceed into administrator position in the future. Thank you so much!

[@EastCharmer]

you're welcome! Oh yeah if you're in helpdesk, you already have the fundamentals and background to be a sys admin.

[@enriquewilliams44]

Nice breakdown!

[@EastCharmer]

Thank you! I hope I covered most of it

[@kibs26]

Thank you for your content!

[@EastCharmer]

My pleasure!!!

[@taheerbudhu3406]

Beautiful needed this

[@taheerbudhu3406]

You should have talk about the types of virtualization and what are are used in companies

[@EastCharmer]

Thanks!

[@EastCharmer]

Yes! That will be for a different video

[@taheerbudhu3406]

@@EastCharmer also SAN setups and solutions used

[@guillermofeller3451]

great video.thanks girl

[@EastCharmer]

You are so welcome!!!

[@Magus-db3jn]

😊 yes time to level up❤❤❤

[@EastCharmer]

Yaaaay!!!

[@warunikasenaratne1470]

🎉❤ thnk u so much dear

[@EastCharmer]

You're very welcome!!

[@comosaycomosah]

dude what an awesome hidden channel!

[@EastCharmer]

Thank you very much! I appreciate it!

[@comosaycomosah]

@@EastCharmer you're welcome!

[@glenntembo2693]

Thanks Charmer

[@EastCharmer]

You're welcome!

[@kelcorsega998]

im in the middle of it support and system admin role. Hopefully my azure cert will help me to get into sys ad role. Im always watching ur content and recommending to my IT team

[@EastCharmer]

Oh nice! I'm also in between the 2 roles. did you already finish your azure cert? Thank you so much for watching!! I really appreciate it!

[@kelcorsega998]

@@EastCharmer yes, I passed my azure 900 last march 2024. Its my first microsoft certification 😊. I will take another microsoft this yr like office 365 for another certification haha

[@killgroth8092]

Thank you always

[@EastCharmer]

you're very welcome!!

[@kingbeer4693]

I've been watching your videos lately because I really want to pursue SysAd as a career and if I ever land a job, I will treat you some coffee as a thanks!!

[@EastCharmer]

Thank you so much for watching!! Sys Ad is a great career. Goodluck and let's keep practicing!!

[@davitfalconer]

Thank you, You're amazing!

[@EastCharmer]

You're very welcome! Happy to help!

[@priscillaapa4950]

Thank you so much

[@EastCharmer]

You're most welcome!!!

[@dontemcl]

Can you also do practice labs for all these skills, so that way I can get a similar idea what to expect in a business environment? I know you’re already doing windows server stuff so I appreciate it.

[@EastCharmer]

Yes!! I'm planning to do more labs soon and add to the server labs like how to deploy software packages and patching

[@dontemcl]

@@EastCharmer wow yes those are great things to add.

[@Cyber.Panda.]

@@EastCharmer 🔥🔥🔥🔥🔥

[@FredYduciel]

Thanks a lot,

[@EastCharmer]

you're welcome!!

[@cybsecprof1008]

Does it mean if you don't have these skills at hand (practically) but you have a fair idea of most of the concepts like Active Director, GPO, Servers etc, you should still not go for such role? Also, what do you think of using command prompt in place of the Windows Power shell?

[@EastCharmer]

Yeah it meeans you're not ready yet. Sys Admin is a more advanced role and you need to have experience doing those things so you don't mess up the infrastructure. hhmm cmd and powershell are different and you can't replace cmd with powershell because it doesn't have access to .NET libraries and modules. It's actually the other way around. Powershell can do what cmd does

[@cybsecprof1008]

@@EastCharmer Thank you for your response. Well said. Saw a system admin role and wanted to apply with my associate degree in Computer science and little experience but I'm not sure I will proceed after having this candid conversation with you. About Powershell, I will have to start learning how to use it. I am proficient in using Command prompt but I know Windows powershell uses what they call cmdlets, if I am not wrong?

[@EastCharmer]

@@cybsecprof1008 Oh I see. yeah for a role like this, they are looking for people with experience unless they can train the person. It depends on the company too. yes cmdlets. Yeah good idea. Practice your powershell and also use it like command prompt

[@cybsecprof1008]

@@EastCharmer Thanks for letting me know. I am grateful. I pray things work out! 🙏🏻🙏🏻

[@Zorojuro6768]

Hi, East. Love your videos. Really appreciate your efforts. Can you please make a video about Windows administrator roadmap.

[@EastCharmer]

Hello there! I'm glad you like the videos! That's a great idea for a video!

[@thelitepredator]

Omg yes I have always wondered what kind of scripts I should even think about building .

[@EastCharmer]

Nice!! those are definitely the most common scripts we use at work. Mostly on cleaning up and audit and also reporting

[@ruimatine2360]

Thank tou for another bigy vídeo. ,I would really like you to talk about SD-WAN, how it works, if possible in the laboratory, please, and books, if it can be free, I would be very happy and if it is paid, I will understand.

[@Cyber.Panda.]

East Charmer, any plans on doing more sys admin type labs?

[@EastCharmer]

I'll do more labs soon to add to the windows server labs. I've been alternating network and systems homelabs

[@mapletech_22]

Thank you ❤

[@EastCharmer]

you're welcome!

[@kristopherleslie8343]

One issue - Patches should be reviewed not blindly done. In theory you could automatically let your workstations install patches automatically but you should really test them ina test environment first. Servers shouldn’t normally just auto install updates that’s a recipe for disaster

[@keylanoslokj1806]

Can you give some examples

[@kristopherleslie8343]

@@keylanoslokj1806 sure with the recent patch that broke the world, would the average person have automated it or staged it at a later time?

[@EastCharmer]

@kristopherleslie8343 I don't remember mentioning to just push the updates whenever they were released. Of course it will go through proper process like testing that's why I included that big picture of patch management cycle. I didn't elaborate on this video with all the details (I should've added that on the disclaimer) but yes of course Servers should never be automatically. We do manual patching at work for the servers.

[@EastCharmer]

@keylanoslokj1806 Hello, here's an example of how patching is done in the workplace. We typically separate patching into Manual and Auto. Auto patching is for end-user computers that are not impactful to production and auto-patching means that updates will automatically be installed on the set date by admin. It will also be rebooted automatically once updates were installed. For manual patching, these are mostly done for servers and production computers which means the updates needs user intervention to be installed not like for auto patching where it will install automatically. This is done for critical systems because most of the time we can't set up a fixed time for a server to reboot and we need to always plan it and coordinate with different departments etc.

[@kristopherleslie8343]

@@EastCharmer you didn’t I was making sure to comment that despite the infatuation with patching everything don’t go overboard and do it intentionally without a plan. Technically, the best patching experience I’ve had is with Google chrome OS where a lot of the issues we associate with patching often doesn’t exist.

[@Barnacle121]

I love all of your home labs with the different server set ups, however I would recommend creating a new playlist for it and put them all under one playlist for organizing all your videos.

[@EastCharmer]

Thank you so much!! hhmmm I have separate playlists for Windows Server and Packet Tracer Homelabs. I think it's easier to categorize them by the systems/topic.

[@corel965]

Make more content your job is cool we want to see more tickets 😅 and overall your work !

[@EastCharmer]

I'm busy with work but I really try to be more consistent. I do have a ticketing playlist but will add more videos to it soon

[@100waysofexcersies3]

For more better just make small pictures type slides where the main points of each module mentioned, if someone write is easy for them

[@irfankhan-xm5ww]

seriously thanks for clarifying so many things ... does ITIL have to do with IT support in the long run....please make a short on cloud or cloud security goin forward .... i mean which way should one go, is it security in clould, networks or is it about AI or Linux/Python

[@ashokreddy4270]

Could you please do a video on PKI(public key infrastructure)

[@EastCharmer]

I will try but I can't promise

[@danalachesebastian]

Can you make a video how can I do system backups with powershell?

[@EastCharmer]

I'll try!

[@remzboseiroma4505]

❤

[@MajorisMons]

Hold Up! I do most of this for fun, at home even though I'm truck driver. An occupation change looking mighty nice. Playing around with vlans and virtual machines with Proxmox with hardware passthroughs, setting up DHCP and DNS Smb shares, iscusi's, credentials, setting up firewalls, etc. This entire time I thought stuff like this, required a Tony Stark level of intellect.

[@EastCharmer]

yeah if you have been practicing with homelabs you can try looking into IT jobs. You don't need to be a genius for this job coz it's 50% technical and 50% soft skills. It's not just working on computer stuff all day. You need great communication skills to collaborate with different teams and also do a lot of documentation and emails. Social skills is needed because most of the time you'll work with a team or different teams so it's important to be a teamplayer and get along with your team. Also being able to prioritize tasks and getting things done on time. I've worked with people who seem to know their technical stuff but can't get things done because they can't prioritize or get along with other people.

[@vikasae360]

How can we transition into Cloud Role as a IT Support Specialist/System Administrator ?. As current job we don't implement or work on cloud based technologies.? We work with M365 and windows services on premises

[@sokocul]

bro im from network engineering in vendors but my new jobs is it staff / sys admin ... now i need to learn virtualization ITAM ,etc

[@EastCharmer]

Oh yeah being in IT requires you to learn more different systems

[@keylanoslokj1806]

Àre there any Cisco certs that help with this?

[@EastCharmer]

hhhmm CCNA is helpful for the networking area but cisco certs are more for network engineer

[@keylanoslokj1806]

@@EastCharmer it also has a dev net certificate

[@EastCharmer]

@@keylanoslokj1806 yeah but that's more for devops role. In this video, I was talking more about the Windows Sys admin role and the CISCO devnet cert doesn't cover that

[@RahulKumarReddyJanumpally]

Any specific courses ( from coursera or udemy or KZbin ) that you suggest to become a sys admin as a fresher or zero experience in sys administration.

[@EastCharmer]

sorry I'm not familiar with Sys admin courses.

[@BillyG-l7p]

Informative video. As regards virtualization, can you enumerate better? As in what Tier 1 Hypervisor to look at due to VMware's licensing spike or are IT departments still fondof it despite alternatives like Proxmox, XCP-NG etc.? Also what kind of VDI solution platforms are mostly in deployment? Await your insights. Cheers.

[@keylanoslokj1806]

What are the differences with network engineer?

[@EastCharmer]

Network engineer focuses mostly on network infrastructure, devices and technologies. For example , their main tasks often include router and switch configuration while a systems admin deals with the operating systems and servers in the environment.

[@remzboseiroma4505]

@@EastCharmercan i ask your email id

[@abdirahimhussein9027]

engr i would like to help me software that use monitoring i use check mk and elastic i feel still something is wrong with me with u help me

[@Floodsofrage]

So u are a system admin i believe ? ,so what been ur carrier path ,dgrees?

[@derealmvp]

A system specialist and system Admin or system support are same things? IT is good but get confused at some point, Lol

[@shafeeko8437]

Can shree any link for study

[@defaultname8587]

🙏

[@EastCharmer]

thanks!

[@kristopherleslie8343]

Ah man no Linux and Mac 😢

[@EastCharmer]

Unfortunately I have very little Linux and Mac knowledge

[@kristopherleslie8343]

@@EastCharmer sometimes it’s a headache sometimes it’s very good ✔️🥹

[@actandrepeat]

some of the things you mention are more systems engineer ngl

[@EastCharmer]

you're not wrong. sometimes these roles are interchangeable too. Some companies don't have sys engineer roles so sys admins do these stuff