THINGS YOU SHOULD KNOW AND LEARN when starting in IT Support (Entry Level responsibilities)

[@Alabama_Kurt]

I transitioned from being a senior mainframe computer operator to a PC/network tech, which was very scary at the age of 53! Our organization decentralized our operations to a server based architecture. My 1st responsibility was unlocking user accounts! Lol! With the help from all the guys in tech support, I became a pretty good tech. There was so much to learn! After a few years, my fellow techs were asking for my help when stumped by a problem. So my point to this long ramble is that we all start off not knowing everything at first, and if we're lucky, we finish that way too! Who wants to be a know it all? Lol!

[@winkydinks4770]

I graduated from college with a cert in Cybersecurity a few months back. will there always be someone willing to show you the ropes or are you expected to know everything from the door?

[@winkydinks4770]

haven't gotten a job a tech yet,. I'm looking forward towards working in entry-level Helpdesk, then branch my way into higher end positions like a security analyst

[@Alabama_Kurt]

@winkydinks4770 If you're starting off at entry level, most tech departments will take that into consideration. Don't be afraid to ask questions or for help! They will not think that you are incompetent. Make sure you have a notebook and write down what you learn for future reference. Sometimes, we forget what worked when we found a resolution to a problem, and it could be weeks or months before the same problem happens again! I got so skilled at problem resolution documenting that it became part of my job! 🤫

[@winkydinks4770]

@@Alabama_Kurt Thanks for the helpful response! Charm mentioned in one of her vids that you'll mostly work with a team on certain projects. is that true?

[@Alabama_Kurt]

@winkydinks4770 Our organization had less than 500 employees. The tech department consisted of 7 people, including the manager. We each had areas of expertise and pulled together when certain projects required multiple people. We were understaffed but highly effective. Larger organizations have teams that specialize in the different areas of support. If I were starting at entry level, I would try to work for a small company with a close-knit tech support staff. You'll learn more and be more appreciated! My organization didn't want me to retire and offered me a position as a network administrator, which was 5 pay levels above my level. I declined and retired with 22.5 years of service in public health.

[@akyblue]

❤thank you for this videos. I started my new role as first line support entry level role. I hsve been away for maternity leave snd now it feels scary but I'm hoping it will go well. Please keep these videos coming i find them encouraging mostly because you are a lady. It feels intimidating being the only lady in my department. I dont know mcuh but i an happy to learn n grow

[@EastCharmer]

You are so welcome! Goodluck on your new role! Yes I feel you. I still feel imposter syndrome these days and sometimes things can get overwhelming so what I do is just take things one at a time. I'm also the only lady in the department and I still feel that I don't belong but I just think of getting things done at work and that makes me feel better. As long as you have a teachable spirit, you'll be successful in this.

[@akyblue]

​@@EastCharmerthank you 😊

[@randybarrios8401]

This is amazing support. I just started my new IT job last week and I glad I found this channel

[@EastCharmer]

Glad it was helpful!! Goodluck on your new job!

[@darrysberrys]

congrats!! much success to you

[@MrEgypticon]

Thank you, I always wait for your videos with interest and passion.

[@EastCharmer]

You're welcome!! I'm really happy you liked the content

[@commentscommenter]

Thank you for this ( as with many others of your ) direct no-nonsense video(s). In part with your help, I may finally be where I would be viable in an entry service desk analyst role. Congratulations on your positive impact

[@EastCharmer]

You are very welcome!! I'm happy to help! Nice!! Goodluck and keep practicing your skills!

[@JericoPenalosa]

Very well said maam.. especially the part were as an IT Support repairing the broken hardware is already out of scope instead we replace or upgrade..

[@EastCharmer]

Yes! It is better to leave it to experts. Most of the time they don't want you tinkering with their products coz it causes more damage. If it's still under warranty, they will fix it or RMA

[@justinisaac4909]

Hey east I love your content, your AD videos help me land my first IT job! Thank you for the content!

[@EastCharmer]

Wow that's great to hear! You're very welcome and I'm happy to help. Goodluck on your first job!

[@EstherKondowe]

Am glad I found your channel..as a student in IT this is useful 😊

[@EastCharmer]

I'm really glad to hear that! More videos to come!

[@shortyjr2289]

I just recently got the CompTIA A plus and it goes over almost everything you said besides active directory but I just did all your homelabs thank you 👍🤓 I hope I get a Help desk role soon

[@EastCharmer]

Nice!! Congrats! I'm glad I covered most of A+. And yeah Active Directory is also a great skill to have. Goodluck and I hope you get a job too soon!

[@Magus-db3jn]

Ty so kindly - I'm transitioning in so perfect timing!!! Your amazing 🙏💎💎💎

[@EastCharmer]

Wonderful! Goodluck on your journey!!

[@Magus-db3jn]

@@EastCharmer ty kindly

[@Magus-db3jn]

Your videos truly help us 💗💗💗💗

[@EastCharmer]

@@Magus-db3jn I'm happy to help!!

[@DaveITGuy]

I would say, regarding hardware, I'd recommend getting comfortable opening a computer and swapping basic parts, like RAM and HDDs/SSDs. I would also highly recommend someone new to tech build at least one PC in their career. It will really teach you a lot about hardware and how things work together.

[@EastCharmer]

Great point! Yes atleast know how to swap Harddrives and RAM

[@adeleketobi1]

Lovely video and tips on what to learn. Thank you.

[@EastCharmer]

Thank you so much! Glad it was helpful!

[@Hayatuom]

Currently, i am trying to switch from telecommunication to IT. I am learning a lot from such online videos and support. Thanks for sharing the knowledge and motivating.

[@EastCharmer]

Oh wow! What is your role in telecommunication? I'm glad you're learning! Hopefully I can keep on posting videos!

[@Hayatuom]

@EastCharmer thanks for your reply. Was working as a network field engineer. But now switching to IT and cyber security, hopefully. Love and best wishes from Canada 🇨🇦

[@EastCharmer]

@@Hayatuom Nice!! Why do you wanna transition if you don't mind? Goodluck on your journey!! Go for it!

[@mma2457]

I love your way of teaching, and love you

[@EastCharmer]

Thank you! 😃

[@MrTomro]

Good info! I'm starting as it support in a few weeks, i'm transitioning from a webdev which i hated. I always had sysadmin stuff like installing linux and playing around in vms as a hobby, so i hope i will enjoy it. And i also like to help people. Wish me luck haha

[@EastCharmer]

Thank you! Wow congrats on your new job!! May I ask why you hate WebDev? Goodluck on the new role!! If you like building and installing stuff, you'll gonna like IT! Then when you gain more experience, you can step up to a more specialized role in any area you're interested in like Systems, Networks, Cloud, Data Center, Servers, Linux etc

[@MrTomro]

@@EastCharmer Thank you! Tbh i never had an interest in webdev, i just picked it cuz i thought it's easy (it's not lol). I was in a place where we did pixel perfect design and it was horrible. Turns out if you don't enjoy something, you usually don't have motivation to improve in it. Also, there's a lot of competition in webdev and if you are not a senior, it's not easy to find a job. So all this actually gave me an opportunity to think in which direction in IT i would be interested and yeah support and sysadmin stuff is what is interesting for me. I got lucky and my 2nd interview for a it support role got me a job! Also, it support is much more futureproof, because there will always be users that need help.

[@MrTomro]

@@EastCharmer and i forgot to mention i found coding everyday just boring. Some people think it's creative, imo after you've already coded some stuff, it becomes repetitive fast and i felt like a "code monkey". I think if you wanna be a programmer you need to really enjoy it, and i've found out it's not for me.

[@sadie4826]

New subscriber! This is great kababayan! Your channel is godsend for me as I recently started a new job. ❤

[@EastCharmer]

Salamat sa pag subscribe! Goodluck on your new job!!! I hope you gain a lot of new skills!

[@muhammadmkwanda7508]

Great vid. Can you please do a video on how to install and configure routers, switches ?

[@waligulstanikzai5910]

sir make a vedio on how to install UNL images(Router,switch and firewall)

[@muhammadmkwanda7508]

Yeah we’d like that tbh

[@Andy.De.Belmont]

Great video, really gives a lot of good insight! continue the series with the Intermediate and Expert responsibilities as well. 1 question, How would an entry level IT support agent know when they are ready to move up to the next level or job title? or would they just risk it and apply for a higher level position?

[@EastCharmer]

Thank you! That's also a great idea for content! Great question! This is just my opinion but if you're at an entry-level position and find that your tasks have become routine, the issues you handle are easy to solve, and you no longer feel challenged or like you're learning anything new, it's a clear sign that you're ready to advance to the next level in your career. I had this experience with my first job. After a year and a half working there, I felt like I wasn't learning anymore and I'm fixing the same issue , doing the same tasks for months. So I left and found another job that allowed me to do more and take on projects.

[@ad2t]

As usual, Very usefull content ❤❤❤

[@EastCharmer]

Glad you think so! Thank you!

[@Magus-db3jn]

Thank you I appreciate this very much!!

[@EastCharmer]

You're very welcome!

[@Magus-db3jn]

@@EastCharmer I work at intel so I sent you site link to a few fellow techs - they said ty

[@RiteshDeo-ru3rc]

Great job..gb

[@EastCharmer]

Thanks a lot!

[@irfankhan-xm5ww]

this was a nice recap on all the required skills .... im glad you add cybersecurity to it as well .... how about cloud .... is Azure or AWS knowledge required ..... hows the market for remote IT support jobs ?

[@EastCharmer]

Thanks! Yes, security is now a part of our responsibilities and it's good to know the fundamentals. I didn't include cloud yet because there's still a lot of companies that haven't integrated cloud to their infrastructure. I also think it's a more advanced skill. Remote IT jobs are not common lately not like during the pandemic but it still depends on the industry and company. There's more hybrid setup now though.

[@Ethio_sofy]

Continue bravo

[@EastCharmer]

Thank you so much!

[@kawaiihikari0]

again... you did a great job

[@EastCharmer]

Thank you so much 😀

[@IRIIS_MUSIC]

tysm we love u😇

[@EastCharmer]

Thank you! I really appreciate it!

[@anupamroy1013]

Hello Admin, Follower from India, can you please make a video or series of troubleshooting videos for desktop support engineers consisting of software,hardware and networking issues including O365,outlook and ticketing tool?

[@EastCharmer]

Hello!! Yes I can. I also have a playlist for IT tickets on the channel

[@irfankhan-xm5ww]

one thing that i wanted to request you was to shed some light into RESUME QUALITY and the way it should be presented ... pdf or word doc.....the layout...the font....no of pages....the ATS filters and how to get through it ..... please think about it .....

[@ChristopherTravis-v9d]

PDF, One page only, very simple and clean. No extra or distracting design or irrelevant information. Should be able to read within 30 seconds. No grammar errors as well

[@DaveITGuy]

@@irfankhan-xm5ww Resumes should never be more than 3 pages in total. Keep a .docx copy, but also keep PDF copies of everything - resume, cover letter, references, etc.

[@PierreAye]

Hi, first of all I'd like to congratulate you on helping the community. Your courses are useful, clear and relevant. i'd like to know how to get started in the world of windows server, do you have a platform for learning, and improving to start certification later.

[@pierre-richardbeaubrun5063]

great job nive video

[@EastCharmer]

Thank you very much!!!

[@Arsh786official]

Hi ma'am I working in company facing some problems about outlook and team's one drive excel troubleshooting and many more can provide videos of this

[@EastCharmer]

Hello! What kind of issues do you have for MS Office?

[@JericoPenalosa]

What's the best asset management software you can recommend? TIA.. :)

[@EastCharmer]

Service Now

[@janealamadnan3792]

this video is very helpful for me 😊

[@EastCharmer]

I'm really glad you find it helpful!!!

[@jesseencarnacion2733]

Can you also share how you guys handle executives? :) thank you

[@letsgetteched]

I've got most of this covered. Just not the Linux/Mac OS or Office 365.

[@EastCharmer]

That's great! Linux and MacOS really depends on the industry you're in but most companies still uses Windows. Office 365 tho is more common now

[@franckoumbe5908]

Thanks 🙏

[@EastCharmer]

You’re welcome 😊

[@Sunny-xi1bz]

👍👍👍

[@Monsenh]

Hello friend i was just wondering do you have advice on how to land the first help desk entry level role? I'm currently getting my Google IT Support Cert.

[@EastCharmer]

Hello! I would say do a lot of homelabs where you can apply the skills you'll learn from the cert. You can also add those homelabs to your resume and you can talk about it during your interviews

[@Monsenh]

@EastCharmer OK, thank you so much!

[@munwarhussainabro4009]

Kindly make a video on Mikro Tick comple course .

[@philipsnwokocha1893]

Please the virtual machine that i installed with your Help does not start from my Desktop of my Computer. What should i do?

[@EastCharmer]

Does it have the correct ISO ?

[@philipsnwokocha1893]

Yes it does

[@DIGITALOfppt]

thx

[@EastCharmer]

You're welcome!

[@Mangokyaw]

I've been studying and tried to break into IT&cybersecurity..... Been 7 years now i totallly give up. Heading to HVAC/r . IT realms really did make me loose hopes😊

[@greatestvideos3496]

dont waste time if you dont like it leave fast ND FIND OTHER!

[@jeremystanley9395]

Study and obtain A plus and your good to go

[@EastCharmer]

Yes, that covers the fundamentals. I had that too. But it's also nice to give ideas on what the real world practice and responsibilities are.

[@mujeebrahman8173]

which software you are using for editing video

[@EastCharmer]

I use Filmora

[@nkosinathitonyhlatshwayo3110]

I feel not used in my current company. Im thinking of starting my own company. I'm 44 years

[@EastCharmer]

oh that's sad. If you think that it's feasible for you then go for it!!!

[@CloudBeatslive]

do you have any advise to give a person who stuck at L1 for 15+ years!!

[@MagnumCarta]

Learn an operating system and managing file permissions. Look in your area if you see more Linux jobs or Windows job. Either or operating systems use files and file permissions are really important to know. Next would be understanding networking and then after that firewalls. Issues that your "customers" will often face are file permissions or firewall related.

[@EastCharmer]

I'd say level up your skills. You probably know what area you'll be interested in after working for 15 years. (for example, cloud, systems, automation, networking, Linux, software , cybersecurity etc. ) Once you figure out what you wanna pursue, work on the skills for that field. You can study online, take certifications, start doing homelab projects.

[@jezleerlumaad1101]

First

[@EastCharmer]

Yay!

[@mm-lp4rh]

One more comment can I work 100% remotely?

[@EastCharmer]

It totally depends on the industry or company you work for. There's a possibility that you can work remotely if the users you are supporting are working remotely as well. If the users are on-site, you will have to work on-site. There's also Hybrid setting now where you work both remote and onsite. So you have to check on the job posting and also ask this during the interview

[@mm-lp4rh]

@@EastCharmer thank you because I want to get this job to move to Thailand if that’s possible

[@derealmvp]

She is assuming everyone knows course, don´t you have a course or guide on how to learn thesis thing step by step??

[@EastCharmer]

can you please reiterate? I don't understand what you mean. Where in the video am I assuming?

[@derealmvp]

@@EastCharmer I only said you assume everyone you are talking to already know what you are talking about. that´s fine. Can you recommend a very reputable company or school where i can learn these course??

[@reigningstars4589]

​@@derealmvp IBM IT support Google IT support