Best 40 Help Desk and Desktop Support Interview Questions and Answers

[@jeffreyasamoah248]

I can’t express my feelings. This video extremely helped me with my interview. My interviewer was wicked happy with me. I got the job right away.

[@SkillsBuildTraining]

That's awesome Jeffrey. Congratulations!

[@alejandrogonzalez1598]

You owe 100 bucks to this channel now...

[@abdullahshakary4356]

Are these useful nowadays?

[@mrd4233]

Best explanation! I passed my Interview!! A BIG thanks !

[@SkillsBuildTraining]

That is awesome news Mr DIYer! Really happy we could help.

[@deepalisahu2739]

Can u all send me hiring references of this profile for indore , ahmedabad, pune location

[@ezexchange2668]

In my interview 16 questions out of 20 were in your training. Thank you for your useful video,

[@SkillsBuildTraining]

That awesome! Let us know if you got the job!

[@alupci]

Anyone else thinks the Help desk and desktop support job is the most underrated in the IT field. In order to be able to answer the questions correctly you must have network, software, database good knowledge. Above all, the help desk is the person who solves most of the problems the normal users experience in daily basis. They deserve to be paid as same as security analysts, network engineers, software developers, etc.

[@SkillsBuildTraining]

Thanks for your comment A L. Security Analysts, Network Engineers, Software Developers, etc, and other Intermediate and Senior level IT roles solve more complex IT problems. Those roles require more qualifications and experience which is the reason they are compensated higher than 1st line support jobs.

[@eazyc404]

that’s why you have to specialize in something! imo help desk is just to get your foot in the door. after that go into something specific that you like and focus on that.

[@darkcircle899]

If you keep getting better at Helpdesk/ Desktop Support then you can go from level one to level to to level three. Level three techs usually make around the same money that those other jobs do. Although level three can mean different thing depending on where you work.

[@VenkateshKking]

@@eazyc404 what is next level once we joined as IT helpdesk engineer ??? what should i learn to move to next position in my carrear ?

[@eddytop9685]

Thank you, this is very helpful. I have been working as an IT for 5 years now and I had fixed/resolved endless IT issues but I find it hard to explain how.

[@SkillsBuildTraining]

You're very welcome Eddy!

[@ndjiminangoie2723]

I can't express my feelings. thank you very much I just got my first job in IT field and start next week because of your content. I have got all the questions in this video

[@SkillsBuildTraining]

That's aweome! Congratulations!

[@TreyDavid]

I just wanted to say thank you! I got the job and I start next Monday. My interview was heavily focused on Domain and access control list. They first asked me what is the reg editor. They then asked what is a domain and what may be the reason a user is not showing in the domain. How do you add a user to a domain. The last question was what is an ip address.

[@SkillsBuildTraining]

Great job @TreyDavid! And thanks for the feedback.

[@GiggleYohoo]

During my technical interview my plan was so great. I brought a laptop with me and showed your video questions and answers to my interviewer. He said to me, your are one of a kind unbelievably genius. You're hired!.

[@SkillsBuildTraining]

Congratulations GiggleYohoo! Thanks for your feedback.

[@shareq7363]

ha ha ha.

[@ellerocvisionz]

Was this a joke 🤣🤣 I’m dying of laughter

[@Mell8891]

With no prior experience. I was able to use this video as a preparation guide, and was able to secure the L2 service support rep position. Thank you sooooo much.

[@SkillsBuildTraining]

That's awesome news Melanin. Congratulations! Happy we were able to help. All the best in your new job.

[@deticrodriguez5156]

How's the job going for you? I'm thinking about doing the same

[@cuervo7029]

woooooow i am the same now I am so scared, i do no want to fail this interview i need the job

[@Daniel-ld7xs]

Wow

[@Mell8891]

@@deticrodriguez5156 I love it, it’s going great, I’m so happy there.

[@pelosuelto70]

I am here to say I got my 1st IT job offer and accepted! I start Monday, thanks to this video!! :D

[@shire-lee]

Awesome where at?

[@SkillsBuildTraining]

Great job Chicken Stripz!

[@jjcwell22]

What questions did they ask if you remember?

[@adrienconversanodbl_g5119]

Just what I needed, straight to the point and meaningful Q & A, beautiful voice. Thanks

[@SkillsBuildTraining]

You're welcome Adrien.

[@wafadevdas7411]

Well I just wanna say this beautiful lady explained everything very smooth and passionately, I am going to rewatch this video so I can save these in my brain 🧠!

[@SkillsBuildTraining]

Thanks for your feedback Wafa.

[@ramirez368]

Very hot!!!

[@ezequielpenapedemonte6102]

I am another who get the job thanks to this video! Very recommended! Ezequiel, from Uruguay

[@SkillsBuildTraining]

Awesome, that's great news @ezequielpenapedemonte6102.

[@LucianC137]

you are glowing!! also my interview is in 15 hours, pray for me.

[@SkillsBuildTraining]

Thanks. All the best with your interview Requiem!

[@GabrielleEman]

How did it go!?

[@LucianC137]

@@GabrielleEman it went okayish, haven't heard back yet...

[@RenTheGreat]

@@LucianC137 Did you ever hear back from them? I have mine in 12 hours Edit: got the job

[@Z3kyTw0]

My brother has an Interview today for a IT Analyst position and we went over these questions in a study session!!

[@SkillsBuildTraining]

Thanks great sekytwo1944. Hope your brother gets the job!

[@lertub]

Just found this channel. The interview questions and answers were great. I just retired from law enforcement and passed the 1001 portion of A+. Studying for 1002. U r so right when it comes to problem solving. In law enforcement u solve problems every day. Thanks so much. Please keep up the good work. 👍👍👍👍

[@SkillsBuildTraining]

Hi lertub 8301, Thanks for the comment, and all the best with your IT career!

[@johnmarks714]

Thanks for this comment. I have an interest in true crime and I see the exact same problem solving process in criminal investigations. It's so common across various fields, including cybersecurity as well. I currently work as desktop support. Your experience in law enforcement will help you with stressful customer service situations as well. I don't know what area of law enforcement you worked, but if you can handle a domestic violence situation with professionalism, you have what it takes for this job as well.

[@mrcell61]

Excellent help guide for entry level IT persons.

[@SkillsBuildTraining]

Glad it was helpful!

[@natty8481]

I passed my interview using your video! Appreciate it 🙌🏾🙌🏾🙌🏾🙌🏾

[@SkillsBuildTraining]

That's awesome Natty! Congratulations!!

[@nunusgifts4773]

How many quetions you got

[@ahmedsheta3104]

watching your video got me a job!! I am so grateful to you!!

[@SkillsBuildTraining]

Congratulations Ahmed! That's awesome news. Happy to help!

[@junixal3580]

Thank you so much for this very detailed answers to the most frequently asked questions in Desktop Support and Help Desk. Much appreciated!

[@SkillsBuildTraining]

You're welcome junix al. Glad it was helpful!

[@emmanuelbm6470]

Thank you so much for the video. i just got my job after watching this

[@SkillsBuildTraining]

Congratulations Emmanuel. Glad we could help!

[@Z3kyTw0]

Got an interview for a tier 2 position in 6 hours!! this helped thank you so much

[@SkillsBuildTraining]

Awesome! Happy to help! All the best with your interview. Let us know how it goes.

[@Z3kyTw0]

@@SkillsBuildTraining I got the job!! IT Support Engineer. Thank you so much!!

[@SkillsBuildTraining]

@@Z3kyTw0 That's awesome! Congratulations!

[@humusesay394]

This video deserves 500,000 views

[@SkillsBuildTraining]

Thanks Humu. We're hoping it reaches 1,000,000 views and beyond.

[@micah6465]

These questions are an excellent review!

[@SkillsBuildTraining]

Thanks!

[@Anthonyanderson075]

I just started looking into this job and im making flashcards from most of these questions. Thanks for your help👍🏽

[@SkillsBuildTraining]

You're welcome!

[@wd786]

very good video, Thanks

[@SkillsBuildTraining]

Glad you liked it!

[@AdornedbyGod]

This was a wealth of info!!! Thank you

[@SkillsBuildTraining]

Glad it was helpful!

[@rasull]

Had the interview on Wednesday, this came in handy, one feedback the interviewer gave in a scenario was always ask user what error is on screen. Edit: Got the job 😊

[@JJFlores197]

Agree. That will at least help you try to narrow down the problem. In my experience working in school tech support, I usually have to ask the user if they have any error message on screen otherwise, they don't usually provide that information which can make it very difficult to remotely troubleshoot.

[@SkillsBuildTraining]

Great news! Congratulations Mohammed!

[@uriberditchevsky8528]

hey lauren thanks so much . bcs of you i passed the interview . i wanted to thank you in private and even give you some tips for the next video you should do!! thanks again!

[@SkillsBuildTraining]

Great job uri berditchevsky! Looking forward to your feedback.

[@praiseb2980]

Watched this video and aced my interview. Awesome.

[@SkillsBuildTraining]

Great job Praise B!

[@yorzengaming]

Very detailed and accurate. Thank you :)

[@SkillsBuildTraining]

You're welcome Yorzen.

[@nikhilwagh8223]

Thank you so mush for this video because today i have one interview & after watching video i fill confident about answer.

[@SkillsBuildTraining]

How did your interview go nikhil?

[@benthomas6828]

Have an interview in 2 hours, no prior experience but have my A+, Network+, and CCNA. Struggle is real to land a job in this field without prior experience but hoping this goes well...

[@SkillsBuildTraining]

Hey Ben, Having some certs shows the interviewer that you are motivated to get into the IT field. That goes a long way. All the best with your interview. Let us know how it goes.

[@benthomas6828]

@@SkillsBuildTraining Interview went fairly well I thought. It was 20 questions (explain TCP/IP, what is DNS, what is BGP, what kind of routing protocol is OSPF, etc.) I will have a second interview Monday afternoon done through Teams. The guy today told me they will ask questions until I can’t answer anymore. It’s a NOC position, so gonna be spending what time I have to really review my network+ and CCNA material. Thanks for the upload.

[@SkillsBuildTraining]

@@benthomas6828 That's awesome! Congrats on the second interview. Let us know how that goes.

[@Rowina72]

@@benthomas6828 Good luck Ben and Congrats on your 2nd interview.. Well done on your Certs as CCNA not an easy cert. Pray for you. You got this :)

[@Lone_Rocket]

After taking extensive notes, I will now move on to the review process. Hopefully my interview goes well tomorrow. This video taught me a lot and prepared me well.

[@SkillsBuildTraining]

How did your interview go The Loneliest Rocket?

[@niko9bellic]

how did your interview go mate?

[@Lone_Rocket]

@@niko9bellic it went well and i've been working at the job for like 2 months.

[@ashishverma7328]

Very helpful video for preparation of desktop support interview.Thanks a lot.

[@SkillsBuildTraining]

You are most welcome Ashish.

[@naveedullahhamnawa2659]

Thank you so much for your support

[@SkillsBuildTraining]

Any time!

[@jayczzzya]

Cramming this for a technical interview in 10 hours with 4 IT technicians!

[@SkillsBuildTraining]

All the best JayCzzzYa. Let us us know how it goes.

[@pratapgurung4364]

Thank you so much it's very good interview Questions and Answers.

[@SkillsBuildTraining]

You are most welcome!

[@mayesokazembe5880]

This is helpful- thank you…..

[@SkillsBuildTraining]

Glad it was helpful!

[@pareshparesh3361]

Nice Presentation! Easy to understand.Thank you ......

[@SkillsBuildTraining]

Glad it was helpful!

[@Skiesdecrimson]

In 6 hours I have an interview! This should help me out, thank you!

[@SkillsBuildTraining]

All the best Kirin! Let us know how it goes.

[@Skiesdecrimson]

@@SkillsBuildTraining Late update but I got the job as an IT Assistant at a school! Thank you so much! Your video helped me!

[@SkillsBuildTraining]

@@Skiesdecrimson Congratulations! You're welcome!

[@simonoganga5956]

Wonderful and amazing tips.

[@SkillsBuildTraining]

Glad you like them!

[@cameronf06]

Prepping for an interview I have tomorrow! Thanks for this wonderful video.

[@SkillsBuildTraining]

You're welcome Cameron. Best of luck!

[@huligancho]

Very helpful , Thank you !

[@SkillsBuildTraining]

Glad it was helpful!

[@juxta-v4u]

very impressive and perfect.

[@SkillsBuildTraining]

Thanks joseph.

[@anarosmanov9445]

My interview this week and I'm so excited

[@SkillsBuildTraining]

All the best with your interview Anar. Let us know how it goes.

[@abdullahshakary4356]

Are these interview questions usable

[@dsasgekar1]

Excellent Video !! Thanks.

[@SkillsBuildTraining]

Thanks Digambar. Glad you liked it!

[@karanboricha2550]

Thank you it was very Helpful😊

[@SkillsBuildTraining]

Glad it was helpful Karan!

[@AmitGupta-cq1ws]

Your all questions help us always I think you are absolutely Good #lovefrom India

[@SkillsBuildTraining]

Thank you so much 😀

[@trentant2656]

I have multiple interviews next week here’s hoping I land a good impression!

[@SkillsBuildTraining]

All the best trent. Let us know how things go.

[@FrankV20]

How’d it go?

[@trentant2656]

@@FrankV20 I got the job!

[@trentant2656]

Working for an MSP in Austin rn

[@FrankV20]

@@trentant2656 that’s what I love to hear! Do you remember some of the questions they asked you?

[@snowajay1806]

Idk if you check the comments or not but although a lot of these questions weren't on my interview. These questions and answers have actually helped me troubleshoot lol so it's not only an "Interview Questions and Answers" they're also troubleshooting questions and answers

[@SkillsBuildTraining]

Thanks for your comment @snowajay1806.

[@ethio-alem5989]

Cute and good questions and answers. Thank you

[@SkillsBuildTraining]

You are so welcome Rahel. Thanks for your feedback.

[@nashaatmena7687]

Thx for your efforts for creating this vidoes for Help Desk and Desktop Interview Q's and A's

[@SkillsBuildTraining]

My pleasure Nashaat!

[@mianomer3792]

Really fantastic Thanks so much Mam.

[@SkillsBuildTraining]

Most welcome 😊

[@csl9495]

Wow. Straight to the point

[@SkillsBuildTraining]

For sure. Thanks for comment Chia!

[@sumitbhatia8894]

Thanks for explaining things in a beautiful way

[@SkillsBuildTraining]

You're welcome Sumit.

[@JimJimTV]

Thank you of this video. It really helps me to understand it better.

[@MrDonchopa]

awesome viedo, is brilliant !!!

[@SkillsBuildTraining]

Thanks a lot!

[@alfredellis8549]

Got the job 🎉🎉

[@SkillsBuildTraining]

Thanks @alfredellis8549.

[@Dalai33]

God you saved my life. God bless you!! Thank you so so much. About 15 questions were in my interview that I could’ve completely look like an idiot on the verbal assessment interview

[@SkillsBuildTraining]

That's great @ariansaeedi1175. How did the interview go?

[@Dalai33]

@@SkillsBuildTraining got the job! Haha. Thanks to you.

[@zibusisondlovu5577]

Beautiful smile!

[@SkillsBuildTraining]

Thanks Zibusiso.

[@tinkuvishwakarma153]

Thank you for making this video. It is helpful to me for my interview. I was wondering how i am going to do it and your video serves me a beautiful things to know about. Good job you did !!!

[@SkillsBuildTraining]

Thanks for your comment Tinku. Glad it was helpful!

[@spectruminfo.official5274]

Growth of service desk job role how much salary we expected after 5 years ???

[@mathew9271]

Tomorrow is my interview I came searching for interview questions Started watching your video rather watching the questions I got focused on you Because you are so beautiful 😍

[@SkillsBuildTraining]

All the best with your interview. Let us know how it goes.

[@rubyroy3040]

Very helpful for troubleshooting

[@SkillsBuildTraining]

Hi Ruby, Glad it helped.

[@irfankazi3518]

Great job, thanks

[@DigitalToFuture]

Best of Luck for everyone. very useful video

[@SkillsBuildTraining]

Thanks for your comment DTF.

[@jaspreetkaur8184]

I have interview tomorrow. I hope this vedio will help !!

[@SkillsBuildTraining]

All the best with your interview jaspreet. Let us know how it went.

[@110Administrator]

Nice video- also a quick comment- you have lovely eyes 🙂

[@SkillsBuildTraining]

Thank you so much 🙂

[@kentdemi9452]

Please do more videos like this ! ✅

[@SkillsBuildTraining]

Will do kent.

[@UniverseofAI-eu4sm]

I love you.❤. This is very helpful.❤

[@SkillsBuildTraining]

Glad it was helpful!

[@zakali1219]

by far the best one

[@SkillsBuildTraining]

Thanks for your feedback Zak Ali.

[@syedali1809]

wow I really enjoyed interview video ! thanks for helping

[@SkillsBuildTraining]

You're welcome Syed. Glad you enjoyed it!

[@barbobrien9318]

Well done

[@SkillsBuildTraining]

Thanks @barbobrien9318.

[@mustafabaydovan]

A video with quality questions. The explanations are very clear. Thank you for the video.

[@SkillsBuildTraining]

Glad it was helpful!

[@shivashankariganesan4716]

Very useful and easy to brush up and go through to crack any IT help desk support interview. ❣🙏

[@SkillsBuildTraining]

Glad it was helpful Shivashankari!

[@iksworld1403]

THANK YOU SO SO MUCH

[@SkillsBuildTraining]

You're welcome Iman!

[@sarangajayaruwan4611]

Very useful video. Thank you!

[@SkillsBuildTraining]

You're welcome Saranga.

[@thuggietechmultimedia6821]

The best Desktop support video on youtube!!! Thanx!!!-La!

[@SkillsBuildTraining]

Thanks Thuggie.

[@shareq7363]

Simply Clever !!

[@SkillsBuildTraining]

Thanks Player99!

[@tahamidanial2473]

Great video, excellent job....thank you

[@SkillsBuildTraining]

Thanks Tahami. Appreciate the feedback.

[@hamzatariqdurrani4669]

Perfect one

[@SkillsBuildTraining]

Thanks!

[@fareedahmedshariff4601]

Thanks a bunch :-) for uploading this video with all related questions ask in Help Desk and Desktop Support Interview. i really appreciate you for uploading :-)

[@SkillsBuildTraining]

You are most welcome Fareed!

[@rubyroy3040]

Thanks for the video

[@SkillsBuildTraining]

You're welcome Ruby.

[@terrancepinkney777]

Good way to prepare for my interview tomorrow!

[@SkillsBuildTraining]

Best of luck Terrance! Let us know how it goes.

[@sahilgarg74822]

I am preparing for IT interviews thanks

[@SkillsBuildTraining]

Hi Sahil, All the best with your interviews. Let us know how things go.

[@RajeshYadav-wx4rs]

Awesome Video

[@SkillsBuildTraining]

Glad you enjoyed it Rajesh.

[@armentm8066]

Thanks for your video. it was educational.

[@SkillsBuildTraining]

Thanks Armen. Appreciate your feedback.

[@veenanavneeth7571]

Hi Thank you for this amazing video. You really helped me a lot to crack my interview. I prepared according to your interview questions only :) and I can't thank you enough for this wonderful video..

[@SkillsBuildTraining]

Congratulations Veena! Happy our video was able to help.

[@veenanavneeth7571]

@@SkillsBuildTraining I will definetly suggest ur videos to my friends as well 🤩.. once again thank you so much🤩

[@SkillsBuildTraining]

@@veenanavneeth7571 Awesome. You're very welcome!

[@squiretv188]

thank You It is Really helpful

[@SkillsBuildTraining]

Thanks Amandu. You're welcome!

[@ClarkstreetNW]

Thank you alot! I have an interview next Friday. Im pretty nervous. Hope this goes well

[@SkillsBuildTraining]

All the best with your interview Robert. Let us know how it goes.

[@letstroubleshoot]

helpful thanks

[@SkillsBuildTraining]

You're welcome!

[@18parra]

16 hrs to desktop support tier 1, interview#2 I’m so nervous I don’t know very much about IT.

[@SkillsBuildTraining]

All the best with your interview Marisol. Let us know how it goes.

[@lord7gum]

I have an interview in 3 days. I'm too nervous but this video is helpful 😖

[@SkillsBuildTraining]

All the best with your interview lord7gum. Let us know how it goes.

[@lord7gum]

@@SkillsBuildTraining Thank you Lauren! Your video resource was extremely helpful. I got an offer today!! Thank you for helping me start my first position 😊

[@SkillsBuildTraining]

@@lord7gum That's awesome news! All the best with your new job!

[@mugenRYU]

how not to learn with a beautiful teacher like her 😍

[@SkillsBuildTraining]

Thanks Mugen.

[@akhtarsharfi5412]

Helpful video

[@SkillsBuildTraining]

Thanks akhtar.

[@jazibali7791]

This helps me a lot and also you're very beautiful.

[@SkillsBuildTraining]

Happy to help!

[@goodday7099]

Got an interview in 3 days time. Thank you so much!!!

[@SkillsBuildTraining]

You're welcome twenty øne piløts. Best of luck! Let us know how it went.

[@goodday7099]

@@SkillsBuildTraining thank you! Will do

[@goodday7099]

@@SkillsBuildTraining Got the job! Thank you so much for the video! It helped a lot

[@SkillsBuildTraining]

@@goodday7099 That's great news! Congratulations!

[@keldonedwards9332]

Very effective video with effective information, information that will definitely land you the job

[@SkillsBuildTraining]

Thanks for that comment Keldon. Glad you think so!

[@viveksonawane5206]

Thank you..!this is helpful and amazing too..🙌just like u..😍

[@SkillsBuildTraining]

You're welcome Vivek.

[@HowToFixTech]

You are explaining in Great way and givin best answere

[@SkillsBuildTraining]

Thanks a lot How To Fix Tech.