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Learn how to fix a 'problem with your viewing card' error. Our step-by-step guide shows you how to restart your Sky box, remove your viewing card to check for damage, reinsert your card correctly, and re-pair it if necessary.
Follow these simple instructions to get your channels working again. We’ll walk you through powering off your Sky box at the plug, removing the viewing card and inspecting it for damage, then powering the box back on and reinserting the viewing card correctly to check if the issue has been fixed. If the channel doesn’t work, we’ll show you what information you'll need to pair the viewing card to your box and how to activate your channels online.
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