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[@Tom-ot5qs]

Can you recline the backrest for sleeping position or only the head rest?

[@cybexglobal]

Hey Tom! The backrest reclines to the same angle as the vehicle seat itself. However, the patented reclining headrest tilts the child’s head back slightly, helping to prevent it from falling forward during sleep. So, in the event of a side collision, your child’s head is more likely to be in a protected position - seven times safer than if it had fallen out of the seat's safety zone*. Three positions are available for just the right comfort whether your child is awake or asleep.

[@Tom-ot5qs]

@cybexglobal Thank you for a quick reply👍

[@cybexglobal]

You're very welcome, Tom!

[@Tom-ot5qs]

Don't forget to add that this light, low quality headrest adjustment is making a rattling sound when driving(when the carseat is not occupied). Also, it is worth saying that the whole upper headrest is making squeaky noise( under the fabric, you used security sello tape to glue two styrofoam elements)... shocking

[@cybexglobal]

Hello, In order to provide you the best possible feedback regarding your concern, we kindly ask you to send us the article and serial number located on the white manufacturing label, including a video demonstrating the situation via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com

[@cyriuscrypto]

A company that doesn't have a good customer support and don't pick up the phone never will NEVER HAVE MY TRUST !!!

[@cybexglobal]

Hello, we apologize for the inconvenience you've experienced with our customer support. Your feedback is valuable, and we're committed to improving. Please reach out to us via our contact forms at www.cybex-online.com/en/gb/service-hub/contact/contactUsPage.html, so we can assist you promptly.

[@cyriuscrypto]

@@cybexglobal no point if can speak with a human over the phone I'm not interested. all the best to your business.