Some Xcel customers with 'average monthly payments' are getting bills for odd amounts

Hundreds of Xcel customers who received expected new smart meters are getting unexpected bills.
Earlier this month, an Xcel spokesperson admitted "historical customer energy use information was not saved in the exchange" of old smart meters to new smart meters for hundreds of customers on average monthly payments.
Average monthly payments are set amounts that a customer pays. Xcel tweaks those amounts every three months, and then at the end of the customer’s year, there is a "true up" amount that either results in a lump sum charge or credit.
According to Xcel, 609 customers on average monthly payments were underbilled for a time after their smart meters were installed, while 97 customers were overbilled.
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