Sony | Get your INZONE Buds connected!

[@xaviersinclair3162]

had sony for ever, first time i cant connect the inzone buds to my pc over bluetooth. it shows up in windows 10 but not as audio device, just a bluetooth device. LC is supported but i dont see the buds listed as audio device and cant select them. sitting here asking myself what the issue is?

[@JKingg]

Hello, something odd that's been happening with the Inzone Buds on PS5 is that when characters are talking (also friends in voice chat) the earbuds seems to cut out or create audio spikes. This only happens when the characters/friends are talking. Not with general game audio & music. (Happens to any game i play)

[@ucanhphamhung1325]

hello, i just want to ask you that whether my iphone 13 mini connect with that product with a type C to lightning dongle ?

[@luisp2727]

Hello I’m commenting today cause I’m having this experience with the earbuds… after equalizing them… sound quality and bass are amazing… however the only thing I can’t understand why is happening is… The buds connected to the ps5 (dongle set to ps5) doesn’t let me control volume from DualSense edge however connecting the dongle on pc more on my ps5 actually lets me control the audio… my question is… why is this happening, should i return them and get a new pair?, if i keep using them in pc mode connected to my ps5 will this mess up any other functions or audio quality? Too many questions so I hope to get an answer from manufacturer. Thank you

[@educationiskey3331]

Im trying this right now, can't seem to get white light to flash on the receiver. 😞

[@blaalb19]

Hello ive heard amazing things about sony inzone buds i really want to buy them for my pc, mobile and ps5. I have trouble figuring out if my phone supportd LE audio can anyone help me to know if poco x5 pro 5g supports LE audio so i dont have to use the dongle. Thank you

[@miguelparra6034]

Hi there. I got the poco F4GT, its compatible or not? It get recognized but not conected to the Bluetooth. Thanks

[@SonySupportUSA]

Hi @miguelparra6034, Thank you for contacting Sony support, we're sorry for the issue that you're having! Please note that to use the Sony INZONE Gaming Earbuds, your Android smartphone must support LE Audio (sound communication standard for Bluetooth technology). Refer to your smartphone's specifications to check if LE Audio is supported. You can also access this link to learn more about pairing and connecting with an Android smartphone using LE Audio: helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273054.html?search=smartphone. Regards, Gerson

[@berj79]

Hi, will this work with an Apple M3 iMac? If i use the receiver do i still need to download an app for mac osx?

[@SonySupportUSA]

Thank you for considering Sony! We are glad to assist you with this. If your computer or smartphone does not support LE Audio (sound communication standard for Bluetooth technology), use this USB transceiver connection method: helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273051.html Inzone Hub should be downloaded in your PC so, you can take advantages of these features: helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273064.html?search=hub Regards, Ivan.

[@terencelou3815]

Hi, is there an app to check for the Buds on Android? I don't know how much of battery % is left and I also can't change any settings...

[@SonySupportUSA]

Thank you for contacting Sony, we are glad to assist you with this inquiry. At the moment the software INZONE Hub is available for PC only: helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273064.html We will have this opportunity noted as we always strive to make this a better experience. Regards, Ivan.

[@Pres.Shinra]

@@SonySupportUSA Please make an app for android or integrate it with existing Sony app. It's wild that it doesnt have an app. Sony product strategy is tottally incoherent... How do you expect to compete with Apple and Google like this?....

[@benredfox2554]

My galaxy z flip 3 5g supports Bluetooth LE but for some reason once they "pair" they require an app. What app is needed!? Nothing in the instructions. Gonna have to ship these back if I can't figure out tonight

[@SonySupportUSA]

Thank you for contacting Sony. We're sorry for the inconvenience you're having, this is not the experience we want you to have. For further assistance, contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US. Regards, Ivan.

[@yevheniilytvyn6197]

Can't connect to xiaomi 13t

[@Rial2K]

What if the usb transceiver light is not flashing at all when you plug it in? Thats what’s happening for me. No light. Please help me with this issue. Thanks

[@freparate]

I have the sabe issue, my dongle is not flashing... it does not light at all.

[@curryedits3011]

Is there anyway to connect these to my xbox???? I tried 2 different bluetooth transmitters and neither work

[@SonySupportUSA]

Thank you for contacting Sony, we are glad to assist you with this inquiry. If you consider that you have already followed the connection steps as recommended in the help guide, but they still don't connect to that specific console. Our recommendation is that you contact the support of that console so that they can check settings and compatibility. You can access the following link for more information on how you should connect the INZONE Buds: helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273052.html Regards, Ivan.

[@Khaled024]

Does it work on ps4?

[@vyko8609]

Can I connect the USB C transceiver to a USB A adapter and then my PC as my PC doesn't have a USB C port

[@jimmyturbo5]

Yes works perfectly 👍

[@arnoldvargas4583]

S24 works bluetooth

[@luckyplvys]

I’ve had mine for about a month and my left earbud won’t give me any sound, I’ve tried resetting them and all to no avail.

[@SonySupportUSA]

Thank you for contacting Sony, we are sorry for the inconvenience you're having with your INZONE Buds. The following link will lead you to some troubleshooting steps to help fix your INZONE Buds depending on the symptoms they present: helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273087.html Regards, Ivan.

[@kotarevan3496]

Left ear bud is TRASH. ALWAYS HAPPENS THIS

[@luckyplvys]

@@kotarevan3496 I think it’s a problem with the case charging the left bud… mine eventually started working again but just make sure that it’s actually charging when it’s in the case.

[@Chino-in6ln]

Cant get them to connect to my s22 ultra . What phones do they work with ?

[@SonySupportUSA]

Thank you for choosing Sony, we're sorry for the inconvenience you're having. The Sony INZONE Buds can pair via Bluetooth with smartphones that support LE Audio (sound communication standard for Bluetooth technology). You can also use the supplied USB transceiver to connect to an Android smartphone that does not support LE Audio. For more details, access the following link: helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273054.html Hope this helps! -Ivan.

[@terputus]

Sorry i think this too technical. Does it mean it does not support bluetooth 5.2 ? Now i using xiaomi 12 i try bluetooth pairing but it cant connect.

[@FMSnow92]

@@SonySupportUSA Hello I'll able to mix chat/game on ps5 using the earbuds ?? or with Edge Controller "fn" buttons ?? That's what Sony PlayStation advice on their page. On-controller user interface Quickly swap between your pre-set control profiles and adjust game volume* and chat balance* from the controller’s dedicated function button. *Analogue audio connection to headset required for full compatibility. Audio balance adjustable when in party chat. And i got a email from sony PlayStation saying "I believe you are able to do it via the "Fn" button. These useful extra buttons on the DualSense Edge wireless controller are your key to accessing, modifying and quick-swapping different controller profiles, as well as adjusting the game volume and chat balance in party chat for headsets connected to the controller's audio port." So i just confused can i or not ?? Thank you

[@SonySupportUSA]

​@@terputus Thank you for contacting Sony, we are glad to assist you with this inquiry. If you're trying to connect this particular model (INZONE Buds) to your mobile phone, you'll have to make sure your device supports the LE Audio (sound communication standard for Bluetooth technology). Regards, Ivan.

[@terputus]

Thanks for the reply. After i do more research my phone did support LE audio, but it dont have LC3 codec that is the reason why my xiaomi 12 cant connect after success pair

[@Godblessbr]

What if my pc doesn’t have usb c

[@SonySupportUSA]

Thank you for contacting Sony, we are glad to assist you with this inquiry. In case your PC does not have a USB Type-C port, you can still connect the transceiver to a regular USB port in your PC, for more details access here: helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273051.html Hope this helps! Regards, Ivan.

[@rikimaru9098]

Hello,is IPhone 11 compatible with them?

[@SonySupportUSA]

Thank you for considering Sony! We are glad to assist you with this. In addition to being compatible with video game consoles, the Sony INZONE Buds are also compatible with Android smartphones only. The Android smartphone must support LE Audio (sound communication standard for Bluetooth technology). Use the supplied USB transceiver to connect to an Android smartphone that does not support LE Audio. For more information access this link: helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273054.html Regards, Ivan.

[@ridiculouslyoverpoweredsup4421]

Bluetooth sucks. Hardly works on anything

[@WhollySchiit]

Try Redtooth

[@ridiculouslyoverpoweredsup4421]

@@WhollySchiit poker? 😆

[@alrey4]

They do not work with iPhone. Don’t buy these if you want to use them with iPhone.

[@nelsondominic3451]

How to connect with iphone ?

[@SonySupportUSA]

Hi @nelsondominic3451, Thank you for contacting Sony Electronics, we are glad to assist with your inquiry. In addition to being compatible with video game consoles, the Sony INZONE Buds are also compatible with Android smartphones only. The Android smartphone must support LE Audio (sound communication standard for Bluetooth technology). A USB transceiver is supplied to connect to an Android smartphone that does not support LE Audio. For more information, access this link: helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273054.html Regards, Gerson.