Sony | How To Set Up Your HT-A7000 7.1.2ch Dolby Atmos Soundbar

[@LRon-ef7ni]

After a year, I gotta say that this is an amazing system. I’m playing Pokémon on Switch and Jedi Fallen Order on PS5, 2 systems that don’t support Atmos gaming, and there’s still a sense of height in the sound.

[@Pianoman999]

I've found that if you're looking for a LOT more punch with the whole system - use the manual settings with the speakers +4 (bass) - +5 for everything else. Calibrate the manual distances appropriately. Done correctly, it will blow your mind.

[@TRUMP_2024_PREZ]

A7000 + 83" A90J + PS5 = PARADISE 🎮

[@andrewb6186]

Just got this exact set-up. Did you plug your soundbar with the HDMI option or the other suggested in the video?

[@TRUMP_2024_PREZ]

PS5 CONNECTED TO THE TV AND EVERYTHING ELSE TO THE SOUNDBAR WITH HDMI

[@andrewb6186]

Much appreciated 😁

[@TheFbiFilesRepeat]

I just ordered the a7000 w the biggest bass, cannot wait

[@f900ex5]

Don't forget the base module, but based on the reviews I would say you will be returning it lol

[@TheFbiFilesRepeat]

@@f900ex5 ive read its a beast

[@ZECAHRIAH313]

@@f900ex5 sony product doesn't need reviews if you are old enough to know about Sony and how they are master of all consumer electronics.

[@JuanMunoz-nt4mw]

You will love it. I played with the channel settings and used my manual settings and it sounds way better and the atmos comes more to life.

[@hawkinsdj99]

I have this sound bar with the rear speakers and sub along with the XJ85 Tv but I can’t get sound when using the google tv feature like with Netflix

[@chahliechan3293]

I was able to order one with sub and rears. Amazing sound and super easy to setup.

[@BlackBeltNinja]

Jealous. I have the old Sony st-5000 soundbar. It sounds great, but now I want rear speakers.

[@Barleyleg]

Woohoo! Nice! Enjoy - this thing looks fantastic

[@StillCoastin]

@@BlackBeltNinja I wouldn’t be jealous. Your model is a beast of a machine. I would definitely buy the optional rear speakers for that true surround sound.

[@oliviermoi4259]

Ok, thanks. What about using the HT A7000 & Alexa ? How does it work ?

[@rawgster]

This sound bar looks good with the bass box. And the surrounds. Which costs extra. Love the fact soon sound mapping update will be there soon. My issue is with the rears surrounds Sony really needs to have a surround set that has upward firing speakers for more rear height..

[@joemartin9169]

Sony has made just that. SONY SA-RS5 . Enjoy :)

[@drsameernandan]

Thank you so much ...this is a useful practical guide

[@theone3129]

The UI gives me a PS3 XMB Nostalgia feeling ;)

[@stevenhernandez5436]

I have no more room for HDMI My TV Bluetooth is Buggy Any instructions on how to set it up using optical cable?

[@MyJeffrey1970]

Buy an HDMI SWITCH

[@RezcoastBrisky]

I have the Sony A80J and this A7000 soundbar. So I should use the included hdmi as well as the s-center speaker in cable, correct? I was a bit confused at first and was only using the hdmi. Just want clarification if I should be using the s-speaker cable as well for a better audio experience. Thanks

[@michaelward5092]

I have an A95K TV and an HT7000 soundbar. The installer stated that he would not install the s-centre cable as it did not enhance the sound and was only a gimmick! Should I insist that it be fitted?

[@MyJeffrey1970]

Did you install the s-center cable? What you think?

[@sakoo10]

which hdmi signal format should you take with the a90j as standard? dolby vision? optimized? Earc mode on or auto. under sound settings? And what settings on the ps5 to get the best sound?

[@kenpirr3246]

Is there any sound benefit to wall mounting or just sitting it on the media cabinet?

[@PatrickLockerman]

If this is wall mounted (the brackets are included), you have to run the power cord and others through the wall to conceal them.

[@mohamedalkaboom]

No. Use a plastic conduit

[@TheChArLy1185]

My TV model is an a80k OLED and I have a problem with the Acoustic Center Sync option, my TV does give me the option to activate it but when I do it, noise is heard in the TV speakers, a situation that forces me to deactivate it .

[@tyeantapex]

Just set mine up but why is the audio so quiet for everything? What settings do I need to change?

[@Iron_Zhemise]

Hello everyone Please tell me, on the HT-A7000, where the side paired speakers play only one speaker at the edges, the neighboring one is silent, that is, one speaker plays on the left side of the soundbar and only one speaker plays on the right side of the soundbar. I tried to run content 7.1.2, the same thing, I already started thinking that it was a marriage....It's always been like this, only now I'm starting to think. What's wrong? It seems that the HT-A5000 is not inferior in this regard, since there are no paired side speakers that work at half..

[@billybollockhead5628]

I have sound bar, sun and up firing rear speakers. But when I run Dolby hd or atmos tests, all sounds which are supposed to come from above, always come from directly in front.. no matter how many times I run optimize setup, etc. Have I got a wrong setting somewhere? Etc? Attached via arc to lg tv, with pass through enabled

[@gaelstrady9859]

same here

[@drakelaface2501]

Very helpful! Connection went very well! Thanks

[@JuanMunoz-nt4mw]

There is a rumor of rear speakers will be released with upfiring drivers. Is this true or just a rumor.

[@XxLaMaravish13xX]

My sound bar always displays "Dolby Audio 48khz".... does it ever display "dolby atmos"? Or are those 2 the same thing? Thank you!

[@sumdaddy27]

Can you walk us through the apple setup more thoroughly? What can we expect when I click on apple setup

[@SonySupportUSA]

Hi Sumeet Aggarwal, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Erin Sony Social Media Team

[@markreyes2354]

Mine only runs on 48KHz. Can you do higher than that?

[@tommy13965]

I just got this sound bar everything works fine the only issue I have is I can’t get the tv remote to work with it. I have tried every single setting to sync the tv remote to the sound bar but nothing works even tried it the way you showed on video it doesn’t see the Soundbar. I have updated the Soundbar to the newest firmware and still no avail so now I’m stuck having to use the Soundbar remote instead of just the tv remote.

[@David_Glazebrook]

At 5m37s the video shows a bunch of sound settings I can't seem to get to. I have the A7000, plus surrounds and bass connected to a A80L tv. Am I missing something? Thanks

[@Aker192]

good day, I just purchased the complete Sony HT-A7000 setup (SW5 sub, RS5 rears) to compliment my new Sony X90K 85". During the video when you mention compatible Acoustic center sync TV's, the X90K isn't mentioned. I see the TV specs does say it's supported, obviously projecting the sound differently and not through the screen but does it actually work? I don't really hear anything from the TV at all, sounds seems to just come from the bar...and yes, there is a cable at the S-center in, Lol.

[@texasboii5539]

So does this soundbar have 4K 120 pass through with VRR and ALLM, or would I have to keep my PS5 plugged into port 4 on my tv for VRR and ALLM?

[@davidgavilanes]

Si ya se actualizo el último firmware agrego ese gran detalle

[@andrewkruzienski770]

I have a Z9J with an HTA7000. Is there a way for me to set up the two HDMi ins so I can change them with my TV remote?

[@C33A]

I want to buy the HT-A7000, the SA-RS3S and the SA-SW5, that is, the complete ecosystem, but I have a question and it is, how would the pairing of the sound bar with the subwoofer and the rear speakers be? Is it done via wifi, bluetooth or another way? From minute 2:33 they mention this topic but it is not clear to me. I thank you in advance for your help.

[@SonySupportUSA]

Hi Albert, Thank you so much for your comment, and for your interest in our products! The compatible rear speakers (SA-RS3S) and subwoofer (SA-SW3/SA-SW5) connect to the HT-A7000 using an RF channel connection. You can adjust various items related to wireless connection between the speaker system and optional subwoofer/rear speakers by going to the Speaker Settings of our HT-A7000. To minimize interference with other wireless devices, set the RF channel settings of the HT-A7000 to ON- this allows the speaker system to automatically select the better channel for transmission. This is the stronger mode for wireless interference. Should you need more information, please feel free to reply to this thread. Hope this helps, and thanks again for considering Sony! - Romeo

[@mikeharris896]

I have an issue with the quick settings bar on my A90J in that although the Soundbar additional features are integrated within the quick settings menu, the sound mode setting is greyed out with no options selectable, just says feature not available. The only way I can get this working is to turn the speakers setting to use tv speakers rather than the audio system. What am I doing wrong?

[@joelombardi8723]

What if I have a Firestick and a cable box? Will this effect set up?

[@BrawlersFN]

Hello plz reply asap when u see this sony. I have a ht a5000 with subwoofer and rear speakers. When I play any music I mostly hear only the music and not the lyrics. I want the lyrics with music together with rear speakers also functioning. Do u have a solution?

[@MikaCinema34]

Team ! Ive a question ! When I read 4k disc with atmos sound, my sony bravia display sound info : Dolby true hd - it IS normal ?

[@DominicBeyers]

It's a great product but I found that using the TV as a centre option creates a loud hiss. Sony service where I'm located is really bad service

[@Gioxtream]

I am wondering If I can connect a wired subwoofer to this sound bar.

[@forpithon3422]

What does it mean "integrated UI works with..." does it mean that my model Sony x90j will work as a acoustic center sync?

[@jessboysen1976]

How do you use your Sony TV Speakers along with the sound bar simultaneously???

[@mohamedalkaboom]

Wire

[@michaelllewellyn525]

I presently have a Center Channel Speaker connected to my 5.1.2 AVR.....if/when I decide to go this route with my A80K....I must disconnect my present Center speaker eh? What about the Soundbar synching with my present speakers and sub? TKS

[@Playan.]

Hello! Great soundbar, love it, i just have one issue, it doesn't support VRR or ALLM passthrough. I read that there will be a system update for this in the future. When will this update come? Thanks

[@SonySupportUSA]

Thanks for the comment, Playan! We are thrilled that you love our HT-A7000. We are sorry if it currently doesn't support the VRR and ALLM (Variable Refresh Rate and Auto-Low Latency Mode) at this time. However, this soundbar can pass-through visual and audio content up to 4K 120p / 8K. Sony is always looking to improve products to meet our customer needs. When and If we update the product performance, software will be auto updated as long as your unit is connected to WIFI, or you will be able to download updated from Sony support site. www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a7000/downloads We truly appreciate your input. If there's anything we can do to help or you may need more information/technical assistance, please feel free to reply to this thread. Hope this helps! - Romeo

[@thelifeshapers]

I am planning to purchase Ht A 7000 to pair it with my recently purchased 55 A 80 K. The TV in itself has a great immersive sound; beyond doubt. Yet, before I proceed to invest in A7000 to enhance my immersive experience, I would like to know 2 aspects: 1. On connecting A80K with HT A 7000, whether the speakers of Sound bar as well as Tv both will work in tandem or only the TV speakers would work switching off the Centre speakers of HT A 7000? 2. If centre speakers of both units [ tv as well as A7000 ] are working at a time then would it create a echo effect [one unit eating up the voice of the other unit] which otherwise happens with my 49 inch Sony led tv paired with Sony HT S500RF 5.1? Waiting for your guidance. Regards.

[@SonySupportUSA]

Thank you for contacting Sony, we're glad to help you with this inquiry. When connecting a TV with the TV center speaker mode or the S-Center speaker mode to an audio system or soundbar, you can use your TV as part of your center speaker. By using your TV as part of your center speaker, conversations sound natural because you can hear them from the screen and its vicinity. Models with TV center speaker mode or S-Center speaker mode have either CENTER SPEAKER IN or S-CENTER SPEAKER IN terminals on the back of the TV. Using this option to make your TV Center speaker will make sure you don't have their sound or echo coming from both units. For more details, please access the following link: www.sony.com/electronics/support/articles/00201071 Please reply on the thread if you need or would like additional support. Regards, Ivan.

[@dlc_lg]

Many people experiencing a hissing sound when connecting tv with soundbars using HDMI+s-centrer. I bought an 55A80K with a7000. Some said Sony replaced their motherboards but sound was muffled. Check reddit and youtube. Sony should recall these products, fix the issue and put new ones for sale. I tried two of the same tv and also two different soundbars, always had the issue. Unacceptable for the price you pay.

[@fakih121]

How does this work with the older master series Z9G with the binding posts? I was curious if a L R 4mm banana plugs to 3.5mm trs cable would work with my setup?

[@immo6189]

how can you check that soundbar plays movie in for example dolby atmos? If movie has a few available source of sounds how do we know that atmos is playing by soundbar. Others soundbars display it but sony. I just bought a7000 with sub and additional speakres rs-5 and i try to set up everything. Howcan we calibrate maunally a7000. Sorry for my english 🙂

[@serginhofloripa]

Can I connect A9G with CENTER SPEAKER IN (+/- cable to 3,5mm jacket)?

[@silverchin43]

I have this sound bar the 300w sub and rear speakers hooked to my Sony a80j tv but i must have missed something because the sound seems lower coming out of the system than the tv. I've turned digital audio up to max and still seems it's lower at the same volume level, can someone help..this should not be the case for over a $2000 system so I must be missing a setting. Thank you

[@SonySupportUSA]

Hi silverchin43, We are sorry to hear you're having a low-level sound output issue with your Soundbar. To resolve this issue and to ensure optimal listening experience, please follow the troubleshooting steps on the link below: helpguide.sony.net/ht/a7000/v1/en/contents/TP1000070985.html Should you need further assistance, feel free to reply to this thread. Regards, Sam

[@liemsk]

If a7000 is connected does the tv still play sound?

[@Tself321]

How can I set the soundbar to default load hdmi 1 rather than having to manually select hdmi1 every time upon system start up. It's a dealbreaker for me. If I can't resolve this issue it's simply impractical

[@retroman9083]

Is there a way to adjust bass and treble on the a7000?

[@pretentiouscarrot4292]

How do you get hdr on the ps5? When I connect the A700 sound bar to my ps5 then to the tv I lose hdr which is kinda annoying. Anyone know how to fix that? It’s like the only way I can hdr is if I plug my ps5 directly to the tv and not the sound bar

[@LRon-ef7ni]

This soundbar is amazing. All it needs now is VRR support for PS5. Any chance this can happen?

[@SonySupportUSA]

Thank you for contacting Sony. We're glad to help you with this inquiry. The Soundbars and Home Theater Systems don't support the Variable Refresh Rate (VRR) function. To use the BRAVIA's VRR function, connect the VRR-supported device directly to the BRAVIA TV and not to a Soundbar or Home Theater System. Hope this helps! Please reply on the thread if you need or would like additional support. Regards, Ivan.

[@sumdaddy27]

Will the ht-a7000 support VRR and/or ALLM? Will there be a future update to support if not out of the box?

[@SonySupportUSA]

Hi Sumeet, thank you for your inquiry. The HT-A7000 doesn’t support VRR and ALLM. Hope this helps. -Sam

[@JuanMunoz-nt4mw]

Ot does not this is why I'm thinking of returning mine.

[@MrSuperdoop]

My 7000 coming tomorrow 😀

[@MrBrickhouse]

THIS HAVE VRR & ALLM FOR VIDEO GAMES YET? REASON WHY I HAVEN'T BOUGHT THIS.

[@protapbarman2532]

How do i setup with my pc?

[@jrovc]

Can I use an optical cord ,I don't have earc

[@kevinyeoh7612]

Great soundbar here but I am wondering if anyone has sound cut off intermittently for the RS3S rear wireless speakers? I have tried turning off and back on for RF setting but doesn't really seem to help. Just kinda frustrating about this sound quality dropping off issue with my rear speakers. It happens to both left and right. If anyone has any good solution on this pls share. Thank you!

[@rammietarhan1311]

Hi i have one of this soundbar. But the is muting on the soundbar. How can that happend? We search for it but couldn't find it. Can you help me please? Thank you

[@SonySupportUSA]

Hi Rammie, Thank you for bringing this to our attention, and we apologize for the inconvenience. For muting issues, please follow our suggested troubleshooting steps on this article to isolate and fix the problem: www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a7000/articles/00009303 Should you need more assistance, please reply to this thread with the exact model number of your Sony soundbar, its firmware/software version, and your current location so we can best assist you. Hope this helps! Best regards, Romeo

[@brauliomarcial]

Amazing Sony TV Android Focus Japan Market 👍👍👍👍👍👍👍👍👍👍👍👍

[@jerishakkal9359]

Hello Team, Is A7000 sound bar works with X80H Bravia TV?? I feel sound quality of sound bar is poor when connected it with X80H TV .. Any suggestions from Sony team?

[@SonySupportUSA]

Hi Jerish Akkal . Greetings, and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Gerson.

[@charlierojas4319]

Can I connect the PS5 and Xbox Series X through the HDMI Input of the Soundbar and then connect the soundbar to the eARC of my Sony X900H? Or should they be separately connected?

[@SonySupportUSA]

Thank you for contacting Sony support! Absolutely yes, you can connect your AV devices/Consoles to the HDMI in jacks of your soundbar so, then you can connect the soundbar directly to your TV. Connect the HDMI OUT jack on the AV device/Console and HDMI IN 1 or HDMI IN 2 jack on the speaker system with an HDMI cable (not supplied). After that, please connect the HDMI IN jack compatible with ARC/eARC on the TV and HDMI OUT (TV (eARC/ARC)) jack on the speaker system with the HDMI cable. For more details on Connecting a TV Compatible with ARC/eARC, please access this link: helpguide.sony.net/ht/a7000/v1/en/contents/TP1000029209.html Please refer to page 20 for the steps on how to Connect the AV device to the speaker system: www.sony.com/electronics/support/res/manuals/5024/5659b66a5e586a0461ad841f0bc654b6/50248331M.pdf Regards, Ivan.

[@jackrichards1703]

Ordered it in the UK unfortunately no delivery date.....come on Sony we're waiting

[@Wunderpus-photogenicus]

After the Sony soundbar and the Sony rear speakers (RS5) are connected, can the sound volume level on the rear speaker be changed without changing the sound level of the soundbar? In other words, can the sound level of the rear speakers be adjusted individually and independently? Also, can the soundbar remote control be used to turn ON/OFF the soundbar and the rear speakers simultaneously? Thank you!

[@baadnewz017]

I'm having the same issue. I can't seem to turn on the rear speakers. They are linked to my HTA7000 and connected to my A95K tv. It's so annoying to have to switch them on individually every time. However, if you turn them on they can adjust for volume and switch off via the remote.

[@Wunderpus-photogenicus]

@@baadnewz017 I thought the common sense way to design it is to have the rear speakers sync withe the sound bar, especially on the ON/OFF function. But so far, mine is not doing that.

[@sunshineforever7328]

Hello, if the TV remote control prevents the TV from turning on because the soundbar is too high in height and is in front of the TV, what should be done in that case?

[@SonySupportUSA]

Hi sunshineforever, Good question! When the soundbar obstructs the remote control sensor of the TV and you cannot operate the TV by the TV remote control, enable the IR repeater function of the HTA7000 speaker system. You can control the TV with the TV remote control by sending the remote signal from the rear of the bar speaker. Press HOME. The home menu appears on the TV screen. Select [Setup] - [Advanced Settings] on the home menu. Select [System Settings] - [IR-Repeater]. The [IR-Repeater] screen appears on the TV screen. Select [On]. REF: helpguide.sony.net/ht/a7000/v1/en/contents/TP1000029223.html?search=ir%20repeater Hope this helps! -Sam

[@nicholass.7578]

I have an A 90 J Tv. In the TV Position Setting would it be In front of the TV or Under the TV If I have it set between the upright legs of the TV?

[@SonySupportUSA]

Thank you for contacting Sony support, we're glad to help you on how to set up your Sony HT-A7000 Dolby Atmos Soundbar and your Sony A90J TV. We recommend using the Soundbar position to set up both devices, please refer to the following links, so you can check the product dimensions for XR A90J series TV models, and also check the setup guide of the A90J TV and the HT-A7000 soundbar. Product dimensions for XR A90J series TV models, www.sony.com/electronics/support/articles/00263819. Setup guide for XR A90J series TV models, www.sony.com/electronics/support/res/manuals/5024/62139047f195ff666b466cf1319dade1/50245411M.pdf. Setup guide for HT-A7000 Dolby Atmos Soundbar, www.sony.com/electronics/support/res/manuals/5024/81078c7f9c6b78c8e8645aced76d47d2/50248301M.pdf. Please reply on the thread if you need or would like additional support. Regards, Gerson.

[@HD13POWER]

Then I connect PS5 directly to TV or the Soundbar?

[@SonySupportUSA]

Hi HD_POWER, Thanks for considering Sony! You can connect your PS5 to the HDMI IN of the soundbar, then use the HDMI ARC/eARC out of the soundbar to the HDMI port labeled “eARC/ARC” on the TV. HT-A7000 is equipped with 8K and 4K/120p passthrough to support the latest video formats including Dolby Vision. From vivid visuals to fast-paced video game play, HT-A7000 has you covered. Enjoy immersive gaming and movie watching with optimized picture settings by Auto HDR Tone Mapping and Auto Genre Picture Mode when connecting BRAVIA XR TVs and PlayStation5 through this product. Regards, Jess

[@mclin729]

What is the recommended setup for this soundbar with SW3 subwoofer to XR65 A90J along with a PS5 and UBP-X700 bluray player? Asking about the connection (or setup configuration including best input for a wired LAN and passthrough considerations)? I reckon heavy usage on media streaming apps and bluetooth music. Thanks.

[@SonySupportUSA]

Hi MC Lin, Thank you for the inquiry! Please make sure to use the Premium High-Speed HDMI cable connecting the soundbar, PS5 and the UBP-X700. Refer to the BRAVIA TV Connection Guide for more details: www.sony.com/electronics/support/articles/00231150 The XR65A90J has a built-in wireless adapter that enables it to use Wi-Fi® technology to connect to your network and If you choose to use a wired connection, connect a network cable, also known as an Ethernet or LAN cable, from the router to the LAN port on the back of the TV. This TV works well connecting to the wireless or wired connection. Refer to this link for more details: www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00180255 Sony recommends you to keep your TV software updated. Software updates provide new features and performance improvements. I hope this helps! Jay

[@xavier3880]

I have an A90J. What is the advantage of having the TV as the center channel with a sound bar? Does it make sens? What is best for voice clarity? Thanks

[@SonySupportUSA]

Hi Xavier, Thanks for your inquiry! When you're using your TV as a center channel or with Acoustic Center Sync feature, you'll hear dialogue from exactly where the character is standing in the scene. Action and sound are precisely aligned so your viewing becomes much more immersive. Hope this helps! -Sam

[@xavier3880]

@@SonySupportUSA Thanks for your feedback but you are not answering my question. My question is : why using the TV as a center channel as the sound bar already acts as a center channel so for me they are duplicating. I don’t really understand the set up and setting of having a center bar and a TV as a center channel.

[@SonySupportUSA]

​@@xavier3880, Thank you for getting back to us. When connected to a BRAVIA TV with Acoustic Center Sync using the supplied cable, both the soundbar and the TV become the center speaker in your home cinema system. This enables sound to precisely match what's on the screen for a truly immersive experience. If there's anything else we can do to help or you need assistance/information with our product, please feel free to reply to this thread. You can also contact us through our website, please find Sony Electronics' Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on [Product Category] > click on “Chat Now” or you can call us directly in the phone number under “Phone Support.” We greatly appreciate your input, and thank you so much for choosing Sony! - Romeo

[@kimbalboa7053]

Hi. Can I use just the sound bar and sub? couldnt care less with the rear speakers

[@SonySupportUSA]

Hi Kim, Great question! Yes, you can just use the HT-A7000 soundbar and pair it with the subwoofer (SA-SW5 / SA-SW3 sold separately) without connecting the optional wireless rear speakers (SA-RS3S / SARS5 sold separately). Hope this helps! -Sam

[@yastafel]

How can I get the best audio quality from dolby atmos blu rays on ps5? I have an XRA80j, this soundbar and a ps5. Is it by connecting ps5 to the soundbar and soundbar to TV? Or ps5 to TV and TV to soundbar?

[@SonySupportUSA]

Greetings and thank you for your comment. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks, Ivan.

[@MrSeshy]

Hello, great video and I have a quick question. I have my Spectrum Cable box set to HDMI 4 and the Sony HTG700 set to the eARC Port (HDMI 3) on my Sony A80J TV. Does the HDMI 4 (Spectrum Cable box) interfere with the Video signal / Audio Signal or something? For some reason nothing I do is working and I have no sound nor can I control the sound bar. I am frustrated to no end any assitance you can offer would be most appreciated. Or do you have any links when dealing with a cable box and a sounbd bar on how to hook both of them up toghether?

[@SonySupportUSA]

Hello Mr. Seshy, Thank you for reaching out to us with your concern, and we are sorry for your frustration. This issue is likely due to errors that are occurring when too many HDMI-CEC devices are connected to the BRAVIA Sync system. To isolate the problem, please follow the steps provided on the links below: www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/articles/00030813 www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00161073 And for audio issue when using the ARC/eARC feature, please visit the following link and see if it resolves the problem: www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/articles/00020051 Should you need more assistance, please feel free to reply to this thread. I hope this helps! Best regards, Romeo

[@BravoBline]

If using with a X95J do you use the HDMI and S Center In or use S Center In only?

[@SonySupportUSA]

Hi BravoBline, thanks for your inquiry. You will have to connect to both the HDMI ARC and the S-CENTER OUT jack to output the center speaker portion of the speaker system sound from the TV. Please refer to the link below for more information on the Acoustic Center sync mode. helpguide.sony.net/ht/a7000/v1/en/contents/TP1000029218.html Regards, Sam

[@cansino2]

I'm considering buying this but the fact that it has no screen reader or any other accessibility tool makes me not to be sure. Do you plan to add accessibility features?

[@SonySupportUSA]

Hi cansino2, Thank you for your interest in the Sony HT-A7000 soundbar! This soundbar actually has a front panel display that shows the playback information and current status of the soundbar. And please let us know what specific accessibility features that you're referring to so we can better assist you. Thanks! Should you need further assistance, feel free to reply to this thread. Regards, Sam

[@cansino2]

@@SonySupportUSA hello, Actually I mention the screen reader on my first comment. I’m blind and this system has a menu based interface, so navigation without seeing the different options is quite difficult. We’re in 2022 and fortunately many tvs have accessibility features, either via Android TV or their native OS. Sound systems shoud be equally accessible. Thanks for replying, hope we can find a solution. PS. Sorry for my English

[@SonySupportUSA]

​@@cansino2 Thank you for your response. We appreciate your feedback on our Sony HT-A7000 soundbar. Should you need any assistance in the future, feel free to contact us at us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam

[@cansino2]

@@SonySupportUSA okay but you actually didn’t say anything. Should I expect any accessibility improvements?

[@HJP007]

I have the Sony x900h with this sound bar connected to HDMI 3(earc). What HDMI signal format is the best? Enhanced dolby vision?

[@SonySupportUSA]

HI HJP007, Thank you for your question. When connecting to a TV compatible with ARC (not compatible with eARC), the ARC function works regardless of this setting. The speaker system is compatible with eARC (Enhanced Audio Return Channel). eARC is a new function standardized by HDMI2.1 and supports latest audio formats in addition to audio formats that are supported with existing ARC (Audio Return Channel). Set the HDMI Signal Format to Enhanced format (4K120, 8K) when both the connected TV and devices support high definition video formats such as 4K 120p, 8K, etc. More details: helpguide.sony.net/ht/a7000/v1/en/contents/TP1000070960.html Regards, David

[@totalgargesolution422]

Can I hook more than one subwoofer to the sound bar?

[@mohamedalkaboom]

Why

[@nick_glover]

The WiFi on mine doesn't work

[@EE-jo8fh]

Hi I have an Xbox series X and a PS5. I want to Use these on my A80J. With only 2 HDMI 2.1 ports will I be sacrificing one of them to connect this sound bar to the TV?

[@SonySupportUSA]

Thank you for contacting Sony. We are happy to assist you with this inquiry. You can keep both consoles connected to the 2.1 ports without having to disconnect them in case you want to use your soundbar. As a recommendation, you could use the optical port of your Sony television for the soundbar, that way you have everything connected at the same time. You can access the following link for more details on how to connect the soundbar to the tv using an Optical connection: www.sony.com/electronics/support/articles/00231993 Please reply on the thread if you need or would like additional support. Regards, Ivan.

[@EE-jo8fh]

@@SonySupportUSA thank you Ivan, I really appreciate you providing this info. Aren’t there down sides to using the optical port versus the e-Arc HDMI? Won’t I loose a lot of the sound bar’s functionality if I use the optical port?

[@SonySupportUSA]

@@EE-jo8fh Thanks for replying. When using an Optical connection, please note that control for HDMI is not available. This is a feature of HDMI designed to control HDMI-connected devices by using only one remote controller. In case you don't want to lose this feature, we will recommend using a HDMI (ARC) connection to enjoy Bravia Sync with your Sony A80J TV and soundbar. You can also access this link for more details on the differences and benefits between Optical and HDMI connections: www.sony.com/electronics/support/articles/00266621 Hope this helps! Ivan.

[@siasteven6751]

How I know the sound bar have Dolby Atmos support from stream app anyway to see them

[@SonySupportUSA]

Hello Sia, Thank you so much for your inquiry! To check if the audio format is set to Dolby Atmos, follow the steps below: • On the supplied remote of our HT-A7000 soundbar, press the DISPLAY button. • DOLBY ATMOS will appear on your TV screen. For more information, check out the link below: www.sony.com/electronics/support/articles/00194870 Should you need further assistance, please reply to this thread with the exact model number/brand of the device you will use for the streaming applications. I hope this helps! Best regards, Romeo

[@Pendragonthegreat]

How to setup for PS5 ?

[@GamingwithAva123]

How can I tell that the soundbar is outputting the desired audio format such as 5.1, DD, Dolby TrueHD or Dolby Atmos?

[@JuanMunoz-nt4mw]

You press the display button on the remote. It will show on the digital window what format is playing.

[@SonySupportUSA]

Hi Aftab Zia, on the remote control, press the display button to see display playback information on the TV screen. Hope this helps! -David

[@omairahmadfilms]

For context for the below questions, I have just the Soundbar and no subwoofer or external speakers. I have the X800M2 blu ray plugged into the soundbar, and the soundbar plugged into the tv. 1) Should I leave eArc on/off/auto for the TV settings to make sure I'm getting the best sound? Right now I have it set to Auto on my TV. 2) When I'm watching 4K movies with Dolby Atmos, it's not coming up on display, and instead it's showing up as 7.1.2. How do I ensure that I have Dolby Atmos on if I'm watching content with Dolby Atmos? 3) Also, does the HDMI cable that come with the soundbar support Dolby Atmos and the highest resolution uncompressed audio for content? Or we need to purchase another 4K HDMI like I did for the X800M2 blu ray player? 4) Do you recommend Immersive AE on or off? How does it differ between content that already has say Dolby Atmos or a good sound mix? Thanks for your help!

[@SonySupportUSA]

Lone Tiger Films, thanks for your inquiry. For your first question, yes, we recommend you enable the eARC function so you can output high quality sound such as Dolby Atmos, Dolby TrueHD, or DTS:X. For the second question, If your soundbar display is showing up 7.1.2, this means your soundbar is outputting the audio in Dolby Atmos format. You can also press the Display button on the supplied remote and the DOLBY ATMOS will appear on your TV screen. REF: www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-a7000/articles/00194870 For your third question, yes, the supplied HDMI cable supports Dolby Atmos, Dolby TrueHD, and DTS:X., and it also supports 4K, 8K transmission. For your last question, yes, we recommend turning on the Immersive AE function so you can feel immersed by the sound from not only the horizontal direction, but also from the upward direction by working sound modes effectively. Please note: •The Immersive Audio Enhancement function is available only when [Setup] - [Advanced Settings] - [Audio Settings] - [Sound Effect] is set to [Sound Mode On]. Hope this helps! -Sam

[@warwickharty172]

What if the tv is only connected via ethernet?

[@JustStay16]

Any idea of why volume is so low? I recently just got full set up sub soundbar rs5 rears and I legit have to set it between 70-75 to hear it at a good sound that seems really high that normal?

[@gmkairi]

We are experiencing the same! It's very tinny

[@shaunharrison9618]

Same for me. Have you found any answers?

[@jahfool]

@gmKairi set it to auto volume and cinema and immersed turned on that activates the up firing speakers job done , and turn drc off , you can thank me later 😉

[@rsasssakspp]

Sad X90j does not support accoustic sync 😢

[@vpdxb]

I have 55" A80J. Can I hang this soundbar with mount from this TV?

[@SonySupportUSA]

Hi Vidya, For safety reasons, product protection, and to make sure that the installation is performed correctly, Sony strongly recommends that the installation of our TV on a wall be performed by qualified professionals. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in the Asia Pacific region: www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your concerns. -Vincent

[@MasterAtomz]

Hello! Just got the soundbar and the SW5 sub and man what a great product. Huge upgrade from what I had. Quick question, on my TV I have different options for audio eARC. I found that passthrough works the best. Is this OK? Can the A7000 passthrough audio unfiltered from my TV then change it like a receiver? Just wondering during which audio settings are best or if I should leave it on auto. Thanks

[@SonySupportUSA]

@GameAtomZ, thank you for choosing and purchasing our product. Yes, that's ok. You can easily enjoy pre-programmed sound effects that are tailored to different kinds of sound sources. You can set the sound effect that Is tailored to sound sources. If you are unsure what to select, you can leave it on [Auto] for the sound source will select the appropriate sound setting automatically. You can check this link for more details. (Refer to page 37): urldefense.com/v3/__www.sony.com/electronics/support/res/manuals/5024/5659b66a5e586a0461ad841f0bc654b6/50248331M.pdf__;!!FFL0mGOO8SJQmAn-!b15mWjqF_ah3sJCWNIiO9U-wBnrK1x4P3-vfUH5fdObMfqGAWNE2X6vB4ZFBegRkiXf0IgZ8Z0Bo-UcYmJk$ Thank you for choosing SONY. Thank you, Earl Sony Social Media Team

[@bigtonytomato]

My soundbar keeps going into standby and then I wait like 10 minutes and it comes back on then after a while it will go into standby again. I have a Sony A80J and have tried shutting off any and all standby settings. Do I have a faulty unit?

[@SonySupportUSA]

Hi Bigtonytomato, We're sorry to hear that your soundbar keeps going into standby mode. To better isolate this issue, please check that the [Standby Linked to TV] and [Standby Through] are both turned OFF. REF: helpguide.sony.net/ht/a7000/v1/en/contents/TP1000070960.html If the issue still occurs, the soundbar may have a temporary malfunction. Please perform a factory reset to resolve this issue. To reset the soundbar, please follow the steps on the link below: helpguide.sony.net/ht/a7000/v1/en/contents/TP1000071009.html Should you need further assistance, feel free to reply to this thread. Regards, Sam

[@bigtonytomato]

@@SonySupportUSA I ended up returning the soundbar. After I called support they said it was defective and did the reset as well. Never checked the standby setting though. Are those on the tv or the soundbar itself?

[@SonySupportUSA]

@@bigtonytomato We're sorry that the unit had to be returned. Yes, the standby settings can be found on the soundbar settings. REF: helpguide.sony.net/ht/a7000/v1/en/contents/TP1000070960.html I hope you consider our Sony products in the future. -Sam

[@spikemodlyn]

does the control menue works with the bravia 75xh9005 also?

[@SonySupportUSA]

Hi Roman, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, Sam

[@Mr.Wheatiscool]

Hi Sony HT-A700 or Ultima 40 Surround "5.1-Set" ?

[@SonySupportUSA]

Hi Krzysztof, Thank you for your interest in the HT-A7000. Although we cannot compare the subjective experience of sound quality between the two brands, we can guarantee you that our HT-A7000 7.1.2ch Dolby Atmos® Soundbar are of great quality. Discover a whole new level of immersion with the HT-A7000. Using the soundbar alone, you’re enveloped in authentic 7.1.2 channel surround sound with S-Force PRO Front Surround and Vertical Surround Engine. To ensure that you are getting the most out of your HT-A7000, make sure to toggle on the "Immersive AE" remote button to upscale the entire audio systems' performance. Additionally, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room. If you want to expand your audio system, please take a look at our optional subwoofer and or you can add optional rear speakers to enjoy 360 Spatial Sound Mapping with multiple phantom speakers. That being said, the two Audio Systems are very different in terms of specifications and features such as included components, supported audio formats, sound function, network function, and connectivity options. Please check each on your authorized dealer before making a decision. These things can change your ability to use the speaker system for your intended purpose. Thank you for asking and please let us know how else we can help. Regards, Jess

[@ernestomarquez8239]

Hello. Might be a dumb question but I'm not a tech savvy. Is the tv should be connected via wifi? How about if my tv is connected to ethernet, will there be any issues? Thank you.

[@SonySupportUSA]

Hi Ernesto, Thank you so much for your inquiry. For us to best assist you, please provide us the exact model number of your Sony TV. We are looking forward to your reply. Best regards, Romeo

[@ernestomarquez8239]

@@SonySupportUSA i have sony a80j

[@SonySupportUSA]

​@@ernestomarquez8239 thank you for providing the model number. There should be no issues connecting your Sony A80J to either wired or wireless internet connection. Each has its own advantage. We highly recommend connecting via LAN/ethernet connection as it provides greater reliability especially when streaming apps. For more information on how to connect your TV to your network, please refer to this link: helpguide.sony.net/tv/iusltn1/v1/en-003/10-01.html Should you need any assistance, feel free to reply to this thread. Hope this helps! -Sam

[@HiMyNameIsAllen]

I have the Sony a80j 77 inch tv. Does anyone know if this sound bar will be able to fit underneath the TV between the stand?

[@SonySupportUSA]

Hi Allen Lasoff, Thank you for the inquiry! The A80J have a 3-way stand options for a wide mount, narrow mount, or tall mount. The tall mount provides room for a soundbar. You can check this article below for more details. www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00259172 Regards, David

[@ericdimeglio1795]

Alô... o justo purchase this sound bar, but after cheking all HDMI dolby atmos dont works.... the fact i dont have de bass box is the problem? O going to buy later but for more Now dont works, my TV os the Sony X90L tks

[@gaelstrady9859]

same here

[@m.e.g.a.100]

This information is all over the place, the important thing is the sound, why not promote the sound of the device ?????????????

[@bigbobbarker199]

Does the a5000 have the acoustic setting?

[@SonySupportUSA]

Hi Gary Carr, thank you for your question. Yes. The HTA5000 has Acoustic Center Sync. With Acoustic Center Sync, you’ll hear dialogue from exactly where the character is standing in the scene; action and sound are precisely aligned so your viewing becomes much more immersive. I hope this helps. Regards, Erin

[@RachelsLife75]

How do you adjust treble ???

[@mohamedalkaboom]

Lower base

[@tristanlee5612]

Does it work with a 4k projector?

[@SonySupportUSA]

Hi Tristan, thank you for your inquiry. If your 4K projector supports HDMI ARC or Optical Digital port then it should work. Regards, Sam

[@reflect9032]

HOW do you get to the EASY SETUP

[@SonySupportUSA]

Hi Alvaro, Thanks for your inquiry! Please follow the steps below to get to the easy setup of the HT-A7000 soundbar: Press HOME. Select [Setup] - [Easy Setup] on the home menu. Select [Easy Initial Setup]: Performs the basic initial settings including the speaker settings and network settings. Perform settings by following the on-screen instructions. REF: helpguide.sony.net/ht/a7000/v1/en/contents/TP1000070956.html Regards, Sam

[@BMWF900R]

How many speakers you can add

[@SonySupportUSA]

Hi Suna, thanks for your inquiry. You can add one wireless rear speakers (SA-RS3S) and one wireless subwoofer ( you can choose between the SA-SW3 or SA-SW5 subwoofer) to this soundbar. Hope this helps! -Sam

[@nitishgera]

Hi, I have an A80K TV connected to my HT-A7000 soundbar. When I select the option to use TV as center speaker, I hear a low continuous buzzing noise. The noise disappears if I disconnect the 3.5mn S Center Out cable or if I disable the TV as Center Speaker. How do I resolve this?

[@SonySupportUSA]

Thank you for contacting Sony. We apologize for the issue you're having. This is not the experience we want you to have. To isolate the issue and identify what could cause the issue, we'd suggest disconnecting the 3.5mn S Center Out cable from the soundbar and then setting the TV as the center speaker. After that, please test the unit to see how it works. In case the issue persists, you can initialize the unit by following the steps listed on this link: helpguide.sony.net/ht/a7000/v1/en/contents/TP1000071009.html Please reply on the thread if you need or would like additional support. Regards, Ivan.

[@tonynguyen5096]

I have the same issue too. Reseting the soundbar did not work.

[@SonySupportUSA]

@@tonynguyen5096 We are sorry to hear that the suggested troubleshooting steps didn't resolve the issue. For further assistance, please contact our product support team via phone call or chat through this link: us.esupport.sony.com/support/s/service?language=en_US. Regards, Ivan.

[@nitishgera]

Tony, same for me. Sony technicians are working to resolve my issue currently. From what I understand, they didn’t have any idea how to fix this at the start and had to recreate the issue with the same combination of TV and Soundbar to try and find a fix. They’ve been working on it for 2 weeks now and the last update I got earlier this week is that they have found a fix and are in the final stages of testing. My advise would be to take this to your local Sony repair centre as this is not a known issue for them.

[@tonynguyen5096]

Thank you Nitish. Let me know how Sony fix this problem. I have the A80k in 77 inch. I have geek squad from best buy coming by tomorrow to take a look. I’ll try to contact Sony support next if geek squad can’t figure out what’s wrong.

[@siasteven6751]

How many real surround speaker I can add ?

[@SonySupportUSA]

Hello sia, Thanks for your inquiry! You can connect 2 wireless speakers (SA-RS3S Total 100 W Additional Wireless Rear Speakers) to our HT-A7000 7.1.2ch Dolby Atmos®/ DTS: X® Soundbar. For more details with our SA-RS3S, check out the following link: www.sony.com/electronics/optional-speakers/sa-rs3s Should you need more technical information, please feel free to reply to this thread. I hope this helps! - Romeo

[@Miko_of_the_North]

How to set it up for use with a computer?

[@SonySupportUSA]

Hi Miko Of the North, thank you for your inquiry. First, please make sure that your computer supports either HDMI ARC, Digital Optical, or Analog audio port to connect with the soundbar. Then use the supplied remote control to choose the input of the device that you want to listen to. Hope this helps! -Sam

[@Miko_of_the_North]

@@SonySupportUSA I just used 2 hdmi cables but now I cant seem to get the sw5 to sync with the sound bar I did a factory rest and its connected now