How to Take Contactless & Chip Payments | Square Reader Setup Tutorial [2023 Version]

[@dshep7850]

Thanks for sharing. This is easy to understand and is what I needed

[@TKumor102474]

I have used Square for years and love it. Easy to use hardware and and great service.

[@square]

Thank you for taking the time to share your experience with us!

[@nygrl6102]

Square is the best invention EVER! Revolutionized my business! If I ever meet Jack Dorsey I'm going to kiss him right on the lips!!! ❤️

[@square]

We love to hear this! If you have any questions or need help you can reach support at 1-855-700-6000 squ.re/contactsqsupport. We appreciate your support!

[@rachelelizabeth6824]

😂😂😂 I hope he sees this!

[@nygrl6102]

@@rachelelizabeth6824 me too! Lol

[@lalydiagardenboutique348]

​@@square😂😂

[@netteyf3857]

I love the square... I've had this for years. In my customers love it too. And the scheduling app is amazing. I own my own barbershop. It makes my life a whole lot easier.

[@craigolbert4606]

Just bought a Gen 2 after having 2 Gen 1 readers for 4+ years and with a week of use I've already had multiple pairing issues.

[@bigmaw369]

Force stop the app and reopen it. Shouldn't have to do like that but it works every time.

[@GeraldineFurrow]

Same here. Ver 1 worked great until battery died. Now with ver 2 I've spent hours in the last two weeks re-pairing repeatedly. Says to press button until orange flash, fails, says to press until red stops flashing (factory reset) , then I try again. For another fail, so repeat, repeat, repeat. Once it starts working it then fails any time the tablet is restarted. Argh!

[@Cdpd5344]

Me too when I first got gen2 reader. Seems to be working much better now tho.

[@TheRNNotary]

Love love love!!! My square reader!! I have one that's always setup in my office with the docking station so it stays charged. I also have a contactless card reader in my to go back for mobile appts. I can honestly say I love square for my business❤

[@BillKing8888]

"You can check the charging level in the POSF." What's a POSF! It's best to make instructional views as though kindergarten students over over-60s (like me) are watching them, because sometimes we are!

[@teresanix1746]

In the square pont of sale app.

[@patriciakemple7082]

Love these features ❤😂

[@sickofthisful]

Hello Can you have your account on 2 or three phone and still use on reader Ie my family can use it at different venues with their own phones not just having to use mine. Thank you

[@aceenterprise]

I have a computer repair shop, and for the last 4 years I've had my love/hate relationship with the Square POS Terminal. In theory, I love the device, the screen, it offers magstripe along with all the features of the Square reader. The reality is, I've had problems with it freezing, rebooting, not holding a charge sometimes, and the latest is I had to do a factory restart, and it keeps freezing in the middle of setup and/or updating, and won't work. Anyhow, with that said, I see the Square reader will do most of what I need (I can forego the wants like the screen and magstripe), however, it says it will pair with a bluetooth device, but then says works with Android and iOS apps. My front desk girl has a laptop (which of course has bluetooth), can it be paired and used with a laptop instead of a phone or tablet?

[@square]

Thanks for reaching out! It sounds like there might be some troubleshooting that we can walk through with you to make things work a bit better. When you can, please get in touch: squ.re/contact. While you’re unable to connect the Square Reader to a laptop, you can use Virtual Terminal to process payments on a computer instead. Learn more here: squ.re/4ea3TNl.

[@aceenterprise]

@@square Thanks for the reply. Unfortunately, I've already been working with support on my terminal, and we're not having any luck. That's ashamed that the reader can't connect to a laptop. As for the virtual terminal, I'll check that out, thanks.

[@genearnold3252]

My reader keeps putting itself to sleep if I have some time between sales and then I have to reboot and start from scratch to get it back going. For some reason it will not stay connected if there's some time between making a sale. What am I doing wrong??

[@square]

The Square Reader automatically goes into sleep mode when not in use for 2 hours to save battery. Simply push the power button once to reconnect it to your Point of Sale app. If you are still experiencing issues, feel free to reach out to our Support Team by email, phone squ.re/42Uu0lQ or on social media (Facebook, X or Instagram).

[@mikeajgallegos]

I have this same issue. Incredibly frustrating when i have to tell customers to wait.

[@square]

We want to ensure your reader stays connected. Try these troubleshooting steps: squ.re/46KcSRK. If you continue to have issues, reach out to support at 1-855-700-6000 or squ.re/contactsqsupport.

[@Ecybersupreme]

We can’t use this without the equipment?

[@debicastillo7797]

It's March 2024 and I have had so many issues with the new card reader I absolutely hate it it says it doesn't pair well with android I might have to switch.

[@square]

Our team may be able to help shine a light here - please get in touch when you have a moment so we can dig in: squ.re/contactsqsupport.

[@mariannecruz4914]

Did they fix the issue

[@Mickeymouse7727]

No​@@mariannecruz4914

[@RAMPHD]

I have been using Square for about a year now. I have both the reader shown here and a “mount” - do I need the mount the card reader/contact less hardware too?

[@square]

You can utilize the Square Reader for contactless and chip payments independently. The Dock serves as an additional hardware accessory designed for sellers seeking a convenient countertop charging solution. If you have any further questions about using Square hardware, don't hesitate to reach out to our team here: squareup.com/contact.

[@BriannaRivera-u1i]

Brianna❤Aacsdadu❤😊

[@rccpromotions]

By the time you get used to this, phone companies and card companies will come out with a new way to take payments that will cost more $ and take time to learn. If you're a coder that lives in your mom's basement this is fun, if you're a business owner it's more fun squirting lemons in your eye.

[@sherridiehl602]

This box is the worst thing I ever purchased for my business. Never works, slows things down, frustrated customers. Junk

[@WillBanta]

Mine always gives me trouble. I wish it worked consistently.

[@square]

If you're having trouble with your Square Reader, you'll find advice on troubleshooting potential issues, here: squ.re/3Pov3Vl If you still need help after taking a look, please don’t hesitate to reach out to our team for support. Customer Success: squ.re/3AnbKYg

[@TwistedRealm512]

Do I need to link my checking account?

[@square]

Before you receive your first transfer from Square, you will need to add a verified bank account to your Square account. You can start the verification process right from your Square Dashboard or Square App by following these steps: squ.re/2FMkchS.

[@misstiquewoman777]

How will Square sales appear on my bank statement? Will they be itemised or grouped?

[@square]

Your transfers will include the lump sum of the transactions included in each specific transfer. You will see the total amount as a transfer to your bank account. You can learn more about transfers with Square here in our Support Center: squ.re/2B9dHWZ

[@MyraBaccay]

Hi.. Can I use this square reader in accepting payment in the Philippines?

[@square]

We are so happy you are interested in Square but our system is not available in the Philippines. Card payment acceptance with the Square app is currently available in the US, Canada, Australia, Japan, the United Kingdom, the Republic of Ireland, France, and Spain. We currently don’t support payment card processing outside of these countries.

[@artist.in.the.country]

​@@square😂

[@MaryWhite-u6i]

Dan Street

[@lindalukac4053]

I have been having issues connecting my Square contact and reader..I have an android...help

[@square]

Thank you for reaching out! We are sorry to hear you're having trouble connecting your hardware. Here is an article from our Customer Success troubleshooting team that can be helpful: squ.re/3DDXZGg If you continue to have any trouble connecting your Hardware, feel free to reach out to our Support Team by phone at 855-700-6000 between 6 am-6 pm Pacific Time Monday-Friday.

[@sandrasartstudio]

The worst when it doesn't want to connect

[@square]

If you continue to have connection issues with your reader please reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport so we can assist!

[@judithwilliams5773]

Don't I need to connect it to my bank account?

[@mariannecruz4914]

I've been having trouble lately with keeping my square reader First generation staying connected so bought second generation same problem. Can't get it to stay connected.

[@square]

We're sorry to hear you're experiencing issues. We'd be happy to assist. You can reach our team here: squ.re/contactsqsupport

[@maryhadid]

1:56

[@marshaliebl2661]

Ok, I got the 4 green lights. But nothing happened when I tried to enter a test sake with my credit card. Tapping didn't work. Inserting didn't work. What am I doing wrong?

[@square]

Thank you for letting us know about your Square reader. We would be more than happy to look into this with you. When you have a moment, please contact us here: squareup.com/help.

[@mindlifeheart2906]

My square reader is not connecting anymore, dont know why. Ive only used it for 4 months.

[@square]

As a first step, we recommend giving these troubleshooting steps a try: squ.re/3YmB1d8. If the issue persists, you can reach out to our Support Team at squareup.com/help/contact, or by sending us a DM on our socials.

[@mariannecruz4914]

My question did they fix your problem

[@Mickeymouse7727]

Same and it's December 2024

[@rose4516]

How do I get the square reader

[@square]

You can purchase all our hardware through our shop page, squareup.com/shop. If you have any questions let us know 1-855-700-6000 squ.re/contactsqsupport. We are happy to help!

[@crash-view]

Are square accounts free. And do you require some llc or smth like that. Other than that I understand 100%

[@square]

It is free to set up a Square account. Unless you upgrade to one of our paid softwares, there is no monthly charge and you'll only pay a processing fee per transaction. Can you confirm the country you are located in, so we can provide the appropriate information ?

[@crash-view]

@@square I’m located in the us. I would like to know the legal requirements to sell items with a square reader

[@square]

You can find the necessary business details for signing up for Square on this page: squ.re/47SfRbi. For a complete overview of Square's Payment Terms, visit this page: squ.re/3GtZdkN.

[@JohnMolkentin]

Used square a long time. Now it's not connecting to reader and can't get tech support I need.

[@square]

We suggest starting out with the troubleshooting steps for connecting your reader listed here: squ.re/3ZUVG9g If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance: squ.re/contact I hope this helps!

[@Gr33nman639]

So what about cards with no NFC and no chip? Those are still a thing believe it or not and many of my customers have these cards. And wbat about WEX company. Gas cards. I sell gasoline at my business and many customers come to fill up using these cards. They usually run as credit and.have no chip and no nfc. Just strip. Please help

[@square]

If you are a US based seller when you activate your Square account for the first time you do get a free Magstripe reader. With those readers you can still swipe cards with no chips. We do offer manual card entry as well. If you have any further questions about card processing feel free to reach out support at 1-855-700-6000 squ.re/contactsqsupport.

[@sd0519]

Can multiple devices be connected at same time?

[@square]

Great question! At this time, the Square Contactless and Chip Reader can be paired with one device at a time, via Bluetooth. You can learn more about the Square Contactless and Chip Reader here: squ.re/3PKKQPe

[@ChristopherKretz]

This box is the worst thing ever. It never connects. I press and hold, it blinks red, and then it fades away. Make this more intuitive for Android users.

[@square]

Thank you for your feedback. We will pass it along to our product team for their visibility and consideration.

[@marthacares9149]

Also an Android user, purchased Square's contactless chip reader - lost many sales at busy event.

[@alebachewkifle6081]

I had the same issue, once I watch a video, how to connect a squire reader to smart device, it was so easy.

[@kimberlyann9877]

I can't believe I wasted money on this. You get a pretty generous percentage of sales, make it more compatible with Android. It never wants to connect. Completely useless

[@ELEMUSIQ5]

You have to do it through the app. Worked for me but i had a few trial errors lol

[@SmsHwhs-f4n]

Romaguera Lake

[@JohnMurray-s6n]

Idella Road

[@m71113]

It took seven times to connect reader to sndroid ohone, even after piwering down and restarting, folowed dx. Pretty frustrating.

[@square]

Thanks for your feedback! We’re sorry to hear you had trouble connecting your reader to your Android phone. That sounds frustrating, especially after multiple attempts. If you’re still experiencing issues, we’re here to help troubleshoot and find a solution. Please let us know how we can assist you further.

[@Mickeymouse7727]

​@@square fix it then! You see everyone on Android having the same issue. It's not user error!

[@michellevernon8713]

Several months of disconnecting and NO ONE WILL HELP ME. BUT THEY SURE DO CHARGE ME FOR IT BEING DISCONNECTED!!!!!

[@square]

Our team may be able to help shine a light here - please get in touch when you have a moment, so we can dig in: squ.re/contactsqsupport.

[@Hollysuzette33]

It disconnects after every sale.

[@square]

We understand how important it is for your hardware to be working seamlessly. There have not been reports of this issue. Try deleting and reinstalling the app and hard resetting the reader. If the issue persists contact our support team at 1-855-700-6000 or squ.re/contactsqsupport. Feel free to also reach out to our Seller Community (squ.re/3OMA3TW).

[@genetharris6523]

You are not charged if you don't use it..

[@ZoeJohnston-k8o]

Gorczany Canyon

[@ClaytonDemeritt-x9m]

Darien Dam

[@ElviaOyler-b5f]

Schmidt Track

[@NoellaGauani-y8w]

Adrienne Burgs

[@RaneeBehrend-f3g]

Connelly Garden

[@OrlandoQuentin-f1y]

Grant Locks

[@MalachiBella-t5o]

Luisa Circles

[@LattimoreCyril-s6u]

Breana Branch

[@asadullah1640]

For me toping or holding the card on the back of the phone doesn't work..

[@square]

We are sorry you are having issues tapping your card. When you have a moment please contact support at 1-855-700-6000, squ.re/contactsqsupport, so we can look into this for you.

[@reginamartin9968]

Doesnt work it wont flash orange to connect. It is green

[@Pishposh83.]

Hold the power button down until it shows orange lights, it might take more than 3 seconds

[@square]

We are sorry you are having issues with your reader. Let's try the following troubleshooting steps if you are still having issues please reach out to support at squ.re/contactsqsupport. 1. Make sure the app and device are up to date 2. Delete and reinstall app 3. Turn on Bluetooth from your device’s settings. For iOS devices, this can be found in Settings → Bluetooth. Try turning Bluetooth off and back on. 4. Your Square Reader must be within 10 feet of your device. The Bluetooth connection may be out of range and could disconnect. 5. Check that your Square Reader has an adequate battery. Low battery may increase disconnections between your device and Square Reader. Press the button on your Square Reader once to see the battery level. If you see a blinking red light, that means your reader battery is low and should be charged immediately. If your reader is in a dock, make sure your reader is being charged. 6. Restart your phone, tablet, or other electronic device. You can also first try briefly putting your device into Airplane mode. 7. Reset your Square Reader. Hold down the power button for approximately 20 seconds. The lights on your Square Reader will flash orange, then red, and then they will stop flashing. Do not let go of the power button until after the red lights have stopped flashing. 8. Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Disconnect the USB cable from the Stand or dock and then attempt to pair. 9. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights, or using your reader on a metal table. 10. Clear your Bluetooth cache if you have an Android device. 11. See Apple’s article on Bluetooth interference for additional information, support.apple.com/en-us/HT201542.

[@marthacares9149]

"Hold card to back of phone" please help.

[@square]

We're more than happy to assist. At your earliest convenience, please reach out. We're happy to walk through this function with you step by step.

[@marthacares9149]

Reader requests "Hold credit card to back of phone" HELP. Not working! Why is this not functioning as designed... "contactless" numerous, tireless, tedious attempts to hold customer's credit card against the back of my android become an exercise in futility. Please help.

[@square]

Sorry to hear that you're having some difficulty. We'd like to get some more details from you. For security purposes, please reach out to our support when you have the chance, so we can gather some information and take a look at this together: squ.re/2LW3Gz3.

[@BillKing8888]

If you're watching this because you just bought a Square Reader, you wouldn't have an "existing Squre account", so a word on HOW TO set one up would have been helpfiul.

[@square]

Thank you for your feedback and for bringing this matter to our attention. We appreciate your input, and we're committed to improving the user experience for all our sellers, including new Square Reader users.

[@leannaquick9364]

We had a Square account months before getting the reader. We used to use our phone to tap and receive payments and recently bought the terminal... So we had the account before the reader

[@samanthamorrison877]

We had an account because we used to have one that plugged in to headphone jack. Then bought this one because we got new phones that didn't have that access.

[@sushibaby5896]

Square website made me register before purchasing, asked to confirm my identity and business information. So by the time I got the square reader I already had the account.

[@butmaybeitsnotmac]

Setting up an account brother? I'm going to go out on a limb and say I think you CAN create an account to any arbitrary website/company, without ANY help. If you need help setting up an account in general, maybe running a business is outside of your reach at the moment. Stay in there and keep your head up. When the time is right you'll know

[@BriannaRivera-u1i]

Mm 😀😃

[@BlackKettleRanch]

This is entirely worthless. I'm trying to setup tap and I'm getting the following error message: Connect hardware to take card payments. It's impossible to get through to tech support. I'm trying for the 3rd time.

[@square]

Thank you for sharing your experience with us. We understand how frustrating it can be to encounter the “Connect hardware to take card payments” error while setting up Tap. Since we can’t share direct hyperlinks here, please visit the Square Help Center in the caption and scroll to the bottom where you’ll find “Related Articles.” Look for the troubleshooting guide titled "Troubleshoot Bluetooth pairing on Square Reader for contactless and chip." These steps usually resolve the issue. If the problem persists, feel free to send us a DM on one of the social platforms linked in the caption. We appreciate your patience and understanding!

[@BlackKettleRanch]

@@square I DON'T APPRECIATE THIS AND I DON'T UNDERSTAND. YOUR TECH SUPPORT STINKS. AND I MEAN STINKS! GET YOUR PEOPLE TRAINED AND ACCEPT PHONE CALLS. ALL THIS TEXTING WITH YOUR INCOMPETENT TECH SUPPORT IS ANGERING.

[@BlackKettleRanch]

@@square THANKS FOR DIRECTING ME TO JUMP THROUGH MORE HOOPS OF FIRE THAT DON'T WORK. I CAN SEE THAT SQUARE HAS ZERO RESPECT FOR PEOPLES' TIME.

[@BlackKettleRanch]

@@square YOU'RE FLAT OUT LAZY.

[@square]

We aim to improve your experience. Please confirm the country from which you are writing so we can provide you with the correct support number.

[@stephaniebleuer6224]

How to delete

[@square]

Hello, Stephanie. We're here to help you with any assistance you need, whether it's deleting your Square account or any other query you may have. Please reach out to us directly here: squ.re/378zIpB.

[@blackjack98enterprises]

I've questions. Like a few. They are as follows: - can several squares be linked to one computer. - battery life - does personal card information get stored onto computer - can refunds apply - is there a minimum amount needed for purchases. - does squares or software need updating as years go by - warranty and replacement information Those questions for starters. Unless I have to go to an actual locale retailer to inquire.

[@square]

Thank you for your interest! Square Readers cannot connect to laptops and can only pair with one mobile device at a time. However, they can be reconnected to different devices as needed. The battery life of the Square Reader for contactless and chip (1st and 2nd generation) depends on usage, but a full charge typically lasts through an entire business day of payments. No, Square is PCI-compliant, ensuring card data is encrypted and securely processed. Personal card information is not stored on any connected device. Yes, refunds can be issued through the Square Dashboard or the Point of Sale app. There is no minimum purchase amount required, though you can set one based on your business policy. Square devices come with a warranty of 1 or 2 years, depending on the product. For further questions, feel free to reach out to our support team: squ.re/4eio23f

[@WinifredBing-k8e]

Sabrina Stravenue

[@robertgeisler16]

It don’t work ))):

[@square]

We want to make sure your reader is able to work! When you have a moment reach out to support at 1-855-700-6000 squ.re/contactsqsupport so we can investigate this further.

[@susmail1]

Worked on my Samsung ultra fine Friday Sunday could only do tap to pay on my phone no matter what I did in aetting

[@square]

We are sorry you had issues with your payments, and could only use tap. We would like to investigate this further. When you have a moment please reach out to support, squ.re/contactsqsupport.

[@FahriAkılca-v7p]

Little Coves

[@elamorus4017]

JH3

[@laurajpreston8368]

Skipped over the "set up a new account" bit. That takes ages.

[@jeffgodsey2875]

Junk lost 3 #75.00 sales today

[@StarseedWarrior239]

How??

[@ieronimo18]

Piece of junk...always having pairing issues!

[@square]

We sincerely apologize for the frustration you've experienced with pairing issues. We understand how challenging this can be. Have you had a chance to try these troubleshooting steps (squ.re/46KcSRK)? If the problem persists, please don’t hesitate to reach out to our support team, so we can assist you further.

[@alexh8244]

This video is blank

[@square]

We appreciate you reaching out. The video appears to be visible from our side. We would recommend viewing the video from another device or clearing your cache and cookies. If you continue to have difficulties viewing the video, feel free to let us know.

[@Mickeymouse7727]

Used to work but does not connect anymore! Horrible product!

[@square]

We understand how frustrating this situation must be,-that’s definitely not the experience we want for you. Please check out these basic troubleshooting steps that usually do the trick: squ.re/46FZhLf. If the issue persists, please give us a call squ.re/contactsqsupport.

[@Mickeymouse7727]

@square I fixed it. For some reason the generation 2 product even though it had 3 green lights worth of charge, would not work until it was plugged in with a USB cable. I have yet to try the product without plugging it in but hopefully this does not continue. Why suddenly this happened I do not know.

[@ateam6486]

OMG hold on, I just paid for this thing, Now i wish i didnt do it. I hope you take returns of this thing. i did not see this video until AFTER i paid for it. This video and seeing others saying it has problems. No Thanks, So i will need to always turn on Bluetooth or it will not work, OMG I will just rather stick with manual entry as you seem to have turned off the old card reader. NO THANKS. i do not want this thing in my shop. Way to many problems with it to accept payments. I no longer trust this company. I will just tell my customers cash only, My area was hit by high winds and took down internet service, I was seeing places say sorry, cash only, Now i know why, No internet no payment. This is now 1 month after high winds in illinois. Not your fault but making card payments useless. Then in 2023 i see you raised the rates a little. Just another reason for me to say CASH only.

[@square]

We are sorry to hear the reader is not working out for you. Feel free to reach out to support at 1-855-700-6000 squ.re/contactsqsupport so we can assist and help you return the item.

[@dr.jeffmoore2149]

​@@squarereader will not take card chip. Your customer service pretty much sucks. What happened to customer service at your company. Modern computer age or not customer service is essential. To bad you fail to subscribe to common sense and courtesy. Either you want less customers or your just plain cocky and forgetful of how you got successful. Anyone out there know a good c card company?

[@dr.jeffmoore2149]

Also, don't tell me your sorry and give me another number with robots and no people to serve the customer.

[@pablocrespo9834]

@@dr.jeffmoore2149you sound like a crying little girl

[@CroninVictoria-q5u]

Wisozk Knolls