Standing up and scaling Product Ops

Steve Klein (@stevenklein - / stevenklein ) of LaunchNotes talks with Graham Reed about his experience standing up Product Ops in his last two roles.
🔗 Links
Graham on LinkedIn: / grahamreed
Graham’s company: www.cobalt.io/
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Check out the LaunchNotes Podcast: launchnotes-po...
📝 Show notes
(00:00) - Introductions
(07:11) - Where things break down without Product Ops
(15:11) - Improving communication
(21:51) - Feedback collection
(25:00) - Creating value for customers and the business
(32:17) - Scaling company-wide communication
(41:12) - Measuring the value of Product Ops and knowing when to spin up a Product Ops function
(48:41) - Partnering with the engineering team
(54:28) - Delivering value through Product Ops