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Cork Airport has seen a significant impact on passenger numbers and flights due to Covid-19, which has decimated aviation across the globe. As head of communications at Cork Airport in Ireland, Kevin Cullinane has witnessed first hand the serious reduction in passenger numbers, as well as flight cancellations and disruptions. Despite the current crisis, he believes passionately that communications objectives still need to follow business objectives without being tone-deaf to the unfolding crisis. In this presentation, he shares how Cork Airport has stayed close to its customers digitally and emotionally throughout the pandemic by staying relevant.