Steven Lav's learning video. "Don't buy any books on business sense! Watch this video and get 30 years worth of business knowledge in 17 minutes! LOL!!!"
@danieltaylor48193 жыл бұрын
I agree, up to a point. If I were calling a guy to come out and repair my non-working furnace, no, just fix it, no estimate needed. On the other hand, if I'm replacing a 5000 dollar system, I would get 2 or 3 estimates.
@PlumbsmartPaul5 жыл бұрын
How 'bout, "If you treat me right on this job, I can send a lot more work your way!" I hang up on those guys right away.
@KaidonSalter4Heisman5 жыл бұрын
Worst type
@thisoldmtb38154 жыл бұрын
I hate those people. then they tell there friends you work cheap then everyone sticks u in a box and you cannot get out. gotta have balls to say no
@JasonMMoreno3 жыл бұрын
agreed they are full of shit. you tell them right away thats not how it works.
@garyangelstad52123 жыл бұрын
The old dangling the carrot in front of the horse. Half the time they're just checking up on their regular guy
@tatumdeshawn42373 жыл бұрын
you probably dont give a damn but does anybody know of a tool to get back into an Instagram account..? I stupidly forgot my login password. I love any tricks you can give me
@DaveSender668 жыл бұрын
You are absolutely 1000 percent correct! Never in my life will I work for another real estate person again ever!!! Did I say never ever again yes I meant that! All they do is waste your time! I'm a carpentry contractor. When someone calls me to a job to do an estimate and starts asking me questions, whoa STOP. My reply is simple if you want to hire me to be a consultant I get $150 an hour. With a 1 hour minimum upfront. Now I simply tell him this over the phone. I agree with you work less make more.
@nightcrawler6698 жыл бұрын
A lot of useful information there. I was stuck on stupid once with real estate agents...but then I got smart and man you hit the nail right on the head with that segment. Thanks Steve. Love the segment at the end with your doughnut lovin doggy. hahahaha that was great.
@stevenlavimoniere8 жыл бұрын
+Ron Howe i do these videos for the new guys maybe it might help out a few
@BobsHomeServicesLLC4 жыл бұрын
Steve, I'm with you. I do not drive all over the place providing free estimates. I do everything by time and materials. Anyone providing free estimates has very high rates because someone has to pay for all that driving, tolls, gas, wear and tear, etc. Keep up the good work pal, you are the reason I started making videos on my channel.
@austintalley4070 Жыл бұрын
I'm not a tradesman. I work on the computer and all that stuff, but this video applies to more than just trades. Thanks Steve you got a lot of lessons to teach
@jeffmoss268 жыл бұрын
Someone I went to school with runs his family's plumbing and HVAC company. He had me come look at cleaning up his phone and network cabling, hired me to do the job so I ordered some materials. He confirmed the day before the job, only cancel 8 hours later - because he decided to just do it himself. I can't imagine him being too happy if I hired him to replace my hot water heater and I cancelled, telling him I went to Home Depot and bought my own and installed it.
@tomk24712 жыл бұрын
Steve Lav. Thx again for the advice! Smart man. Tom from Jersey
@Samlol23_drrich5 жыл бұрын
Steve, great video. This vid applies to any field. I’ve been a dentist for 25 years and it applies to what I do also. I used to work for a guy who would say if you double the fees, and less than half of the patients leave, you win. Want it done cheap and badly? Go to the new guy down the block. Want it done well, you have to pony up.
@Thebowzer2213 жыл бұрын
"Barney Sanders".... I freaking love it!
@dougburch66364 ай бұрын
Been doing this for 40 years, God bless you Steve!
@blastmasterparker63582 жыл бұрын
My motto double the price work half as much, make the same money and hit them hard u can't go up after the low ball
@Fireship18 жыл бұрын
I agree 100% Steve. Time is money, fuel is money, liability insurance is money. It cost us money to get licensed, to buy tools and equipment and to stay educated with evolving technology. We have to get paid not only to support ourselves, but to cover all our overhead as well. In a nutshell quality service costs money. If the price is too good to be true, the customer should think twice.
@stevenlavimoniere8 жыл бұрын
+Fireship1 yea your right i am not into working for free
@joseneira77555 жыл бұрын
Thank you very much mr. Steve your videos helped me a lot to save a lot of money in my house
@joseneira77555 жыл бұрын
@@stevenlavimoniere thanks you are the best
@joseneira77555 жыл бұрын
Yeah mama #1
@angeljr.garcia69082 жыл бұрын
You a funny rude, dude. I gotta admit I totally enjoy your videos and very informational and educational. I gotta a hand it to you, you know your shit! My regards to Ms. Molly! Lmao!
@mikedavis53978 жыл бұрын
Hi Steve! Great points.. You are spot on ! I owned an appliance/tv store for years. Major line was General Electric. When ever a realtor came in for a bid of a kitchen full of appliances...they would screw around and take my bid back to a competitor.. All he was doing was screwing both of us dealers. Finally we put together a plan that we would provide a bid on a certain day.. He would provide each dealer with a copy of all the bids provided. Before I would submit I asked if my bid was the lowest,would he make the purchase on the spot. If not,,no bid and he would be at the mercy of the other dealers..( no point in everyone selling for nothing) .He got one shot. If we didn't get it we didn't care. If we were called to service products purchased elsewhere, we charged our extra special published rates, and not the discounted we had for our customers. I understand everyone wants to deal. Dude that ran the local nursing home refused to pay sales tax....Geeeesh...
@stevenlavimoniere8 жыл бұрын
+Mike Davis bottom line is no one should work for free.people like to work the system.
@jamesmclaughlinprimitivele45878 жыл бұрын
when I was a electrician always had the estimate calls, and pricing issues, I used to give a price and tell them if you don't take it now it will be twice as much when you call back.I fix restaurant equipment and have 20 locations that provide all the work I can do, so I don't take calls except from the store managers.
@aircooledtx7 жыл бұрын
I gave free estimates on repairs of compressors or change-outs. People will want what cost is so they can get idea of parts and get a low ball bids. Never give cost of material over phone,either. Good info on this video.
@edwardpetty54018 жыл бұрын
Love that story of the young bull and the old bull.
@99Shadowwood3 жыл бұрын
Great seeing your face, lol. I've been watching your videos for a while now. I love your attitude on taking care of older people and not gouging them for repairs. I'm putting in a furnace and condenser, and your videos help alot, lol. Keep on brother, you make a lot of people happy!
@paulmerritt75407 жыл бұрын
You are right about the price of doing a job.....it reminds me of the time a fellow called about his beer walk-in and I show up and see its leaking at the hanging evap over top of all that beer, and I see the big receiver tanks outside and tell him (after only 10 minutes on site) the repair would be in the neighborhood of $550. He gasp and I left. Before I got back to the shop he'd already called my boss and gave him hell about the high price. Long story told he called back a week or so later and told the boss he'd just paid $835 to have another company do the job.....LOL I refused any future service opportunity there on principal!
@stanhankins31756 жыл бұрын
It used to bother me bad when I gave a quote on a job and never heard back. I would always wonder if I bid too high. Now I don’t worry. At age 54 , I would much rather not do a job than to do it too low and work my tail off for nothing. So now I bid it fair and let them decide. If they turn it down then I feel I just dodged a bullet. I ain’t working for free.
@bbtank3000 Жыл бұрын
The pandemic was the best thing to ever happen to my industry. People no longer want to do in-person consults. Now people just want to talk on the phone or through Zoom. Saves me so much time, and money!
@garysmith97728 жыл бұрын
The trades contractors are the worlds best mechanics and the worlds worst business men. These practices will never end with free estimates till doomsday. You nailed it one thousand percent.
@Randaddy253 жыл бұрын
That was on the Sopranos lol about the bulls! Love the vids man!
@titolopez42707 жыл бұрын
I like to hear you. You are straight up and don't play.
@thisoldmtb38154 жыл бұрын
i luv those people that tell you they are getting 5-6 estimates and they want people to show up between 2-6pm... sure i’ll jump right on tht
@OnusBones3 жыл бұрын
How about charging for the estimate, which definitely requires your time and skill, but then discounting it if the customer hires you for the job (assuming it's big enough, like a new system install)...?
@bradstevenson17507 жыл бұрын
your my favorite to watch man, your not dull i like your humor you make it a show not just a tutorial
@garyangelstad52123 жыл бұрын
New a guy who did sod laying on the side. He is a fireman for the city regularly. He had a prospect that told him he was way too expensive. He said " well that's the cost. Good luck on your project" the prospect said that he was going to do the job but he had to bring his price down. At that point he should've walked away. He ended up doing the job. If it was me , I would have walked away to the next one. Don't forget, this was a side job. He worked full time for the fire dept
@chumjoe22232 жыл бұрын
Hi Steve. I found you by accident and i love your videos . Im trying to watch every video you make. Youre the greatest.
@brap58293 жыл бұрын
no estimates, no free anything, $50 gas charge, no advice, no nothing i'm in business to make $$$ hit the road Jack!!!
@kemonpapadimitriou97728 жыл бұрын
That made me laugh Steve! People don't appreciate what it takes to have the knowledge and ability to make professional repairs. I am with you on the free est... I had a lady last week with an old delta kitchen single handle that would not come apart and I told her it may happen so she showed me a few other items that they wanted done in the future and acted like she would pay me for this call when I came back. What am I a flippen idiot I got my 85$ and left I hope they don't call back. It's not my fault that handle would come off I pulled like hell and tried every trick in the book! You can tell the type that want you to break something so they think the repair should be free! Has that ever happened to you? Sorry for the long comment had to share...
@stevenlavimoniere8 жыл бұрын
+Kemon Papadimitriou best not to work for cheap people
@imaramblins3 жыл бұрын
If you're pulling and straining to get a faucet apart just to change an o-ring, gasket, etc... And the person wouldn't even entertain just buying a new faucet, that tells you right there where they're coming from. You did the right thing. They could have put that $85 towards you doing a faucet replacement, but now they're out the money for your base rate and still at square one. Their cheapness bites em in the end...
@plymouthsportsatellite33492 жыл бұрын
I know some people that call 4 different companys and just pick the cheapest one........insane
@Dreamydazefarm2 жыл бұрын
This was hilarious 🤣 great channel buddy
@mrpanos9238 жыл бұрын
Steve it goes both ways. I had some jamoke quote me $2600 to cut out about 10' of cast iron drain in a basement and replace with $100 worth of pvc. I hung up on that crook. I later found out that same guy charges $350 for a thermocouple.
@Milan782428 жыл бұрын
"Do not work for free" - I agree 100%. When I receive a phone call request for an estimate (free or not), I do check if it is my existing customer. If not I just say - there is no estimation for service and repaire. You will be lucky to find someone that is willing to come fast and is capable to help. You want to do renovations? - call a renovation lackey - a non licensed idiot that will give a lowest estimate and then rip you off.
@aarontheplumber58 жыл бұрын
True words of wisdom! 100% right on Steve!
@stevenlavimoniere8 жыл бұрын
thanks you
@Jimmy-xk1oe8 жыл бұрын
Great advice Steve...I'm pricing up a combination boiler swap tmoro..Its local to me and gentleman has agreed to £20 call out fee to discuss....First time ive been paid for estimate...Cheers you're a HVAC legend
@stevenlavimoniere8 жыл бұрын
+jimbob jimbob good deal
@joecola20664 жыл бұрын
good morning, thank you for sharing all your knowledge,i watch your videos while walking on my treadmill..i had no idea you were so close by, till i saw you driving down rt 6 in mass..i worked for bennys for 50 years and traveled down some of the same streets..love watching you and miss molly..keep the videos coming, joe
@ifta20048 жыл бұрын
you have me rolling on the floor! "We're gonna negotiate the price when we're done..." Keep up the great videos!! Awesome advice!!! Next level mama!
@jw55648 жыл бұрын
MAN! You are hilarious! That is real talk!
@stevenlavimoniere8 жыл бұрын
+J Woolard II thanks for watching
@nickc7494Ай бұрын
Old school that can never change love him
@sammyc37265 жыл бұрын
he said guys from India lmaoooo. Steve's working again mama, hes at it again mama. YOU THE MAN BRO
@plumbingplumbing64292 жыл бұрын
Work less make more love it
@eugenkaranxha5053 Жыл бұрын
I totally agree with you I do the same way I usually ask them to send me pictures of the work he needs done and a list I kind of tell them the price of one installation as a test to see how their reaction is on the price of that particular if he starts having and puffing on that particular installation I tell them you need to get someone else I’m not your guy for you sorry cut this conversation short but I have to go now and it’s done and saved myself a hustle and somebody that’s going to nickel and dime me I can’t stand those kind of people
@Berzerk298 жыл бұрын
Feel the Bern. Lmao. You had me laughing in that one Steve. Thanks. I needed that
@josephsogness45303 жыл бұрын
Love this guy Straight to the point and honest love you Steve
@dandyman2514 жыл бұрын
What about the guy that wants you to bid the job so he knows how much he should give his friend to do the work. When I go to a job and see a bunch of half finished repair, run the other way. Their is a reason the last guy did not finish
@joecummings12603 жыл бұрын
I'm 45 years in full time in a related trade. Free estimates always seem to turn into free troubleshooting. Then the guy gets his next-door neighbors cousins brother to do it cheap. Worse yet when the hack screws screws the job up, they will say you troubleshot the job wrong and badmouth you.
@johnbipper46013 жыл бұрын
People ask me for estimates on repairs, I never understood it, Doctors don't give free estimates for surgeries , mechanics wont rip out a motor to find whats wrong to then put it back in and not get paid. For any job that requires troubleshooting we get paid , thats what we do to make a living. I hate when customers say "I could of done that" , I always ask "then why didn't you"?.
@yourredcomrade7174 жыл бұрын
joe the plumber got nothing on this guy. this is the everyman. im a tradesman too and this guy speaks gold that every greenhorn needs to hear.
@everythingabouteverything50358 жыл бұрын
That is some kind of good advice, if they don't complain about your price your not charging enough my friends!!
@stevenlavimoniere8 жыл бұрын
+R. Mitotes _ good point
@buckchase13 жыл бұрын
Wow, great vid, I've been working for myself for 23 years and while I do pretty good, it's time to start doing less for free! Thanks man
@robertv88513 жыл бұрын
Just here to see molly.
@trankt541552 жыл бұрын
Elizabeth Warren says, just like Bernie Sanders, you should do everything for free....and send the bill to the government and she will make sure you get your payment...
@alexandsimba2 жыл бұрын
I actually do this as a customer in the reverse. If they offer really low estimate or ask what the competition offer, I know chances are they are going to cut corners. There is a saying in Spanish: "Cheap price turn out expensive." However, I do look up general price estimates for jobs to get an idea if they are super over-changing.
@markallan90505 жыл бұрын
Awesome video! I used to be the guy who ran around doing free estimates then I began specializing and charging more. Funny that you mention the indians are cheap...I gave one a deal and he lowballed the crap out of me the other day...15 minutes worth of work and I argued with him about price for 45 minutes. My response was "well you got your hour out of me didnt ya!" Haha! Great video man, love all your videos, top notch work you do!
@hightttech5 жыл бұрын
Love Steve's brutal honesty. And yes, good customers WILL pay top dollar to techs they trust.
@joemoreno44383 жыл бұрын
Steve you are a very talented man thank you for all your videos you make I've learned a lot from you thank you
@lia-liz20122 жыл бұрын
Love the jed clampett stuff 😁😆🤣🤣
@OPTIONALWATCH5 жыл бұрын
Steve should have a comedy show LOL. He cracks me up every time.
@mikepagel84188 жыл бұрын
oh you've done work for the India guys to. them and the orentals are some kind of special. I guess that is how they work in other parts of the world. great video buddy.
@stevenlavimoniere8 жыл бұрын
+Mike Pagel i try not to work for people from india . had to many bad experiences with them not paying the agreed amount
@mikepagel84188 жыл бұрын
+steven lavimoniere agreed.
@hgone72215 жыл бұрын
Mike Pagel I worked with an older electrician (owner) who won the work bid on a new gas station close to a freeway. Completed 90% of the work and was told to leave by the gas station owners. Never paid him. They were them...
@CaptainCornBurner2 жыл бұрын
Steve, I enjoyed this training session. You are the best ..
@hvacrjunky61198 жыл бұрын
I like talks about the business side of the HVAC industry. Thanks😎
@stevenlavimoniere8 жыл бұрын
+HVAC/R JUNKY thanks
@rickdawson45072 жыл бұрын
I have been there and done that for over 40 years. The property management companies are the worst and I used to put liens on their properties and stopped doing them. People want freebies but like you said, they sure as hell don't work for free so why should we. The Rag heads are the worst. We talk about price when you get here one said to me when I had my septic pumping business lol. And most want you to tell them how to do it so they can try to do it and save a buck and you drive home empty handed and burn gas up, NOT GONNA HAPPEN. My friend has a Plumbing business and he makes over $100.00 per hr and actually turns work away because he is so damn busy he can not keep up. He doesn't advertise and has more business than he can keep up with. They call him and when he gets there he charges what ever he want's and gets paid and moves on but he bills a lot of his work. His dad was a master plumber and we both learned a lot from him but he passed away last December.
@AK-47ISTHEWAY6 ай бұрын
I agree. I no longer work for 👳♂️ because all they want to do is argue with you about price.
@joshjosh97307 жыл бұрын
good advice I'm first year in Pittsburgh I appreciate your shots and acquired skills
@Peter-td3yk2 жыл бұрын
My friend keeps thinking to give estimates on his home services.. I tell him to ask for sale up front and close them.. Or the next salesperson WILL close them.. It falls on deaf ears... Its not like i sold over 2million a year in home kitchens or any thing.(10% plus) or worked for remodeler of the year.. Got training every week seminars, cds reading material etc.. But what do i know.. Al I know is I'm retired and he never will be.(told me so work till I die). It was a no job.. If you cant take a no do something else.. But never ever not ask for the sale.. And not just once.. Different animal steve my average was 4k a sale commission..
@TheRobWay13 жыл бұрын
This is awesome. Thank you for your videos !
@NorthEastReleafLLC7 жыл бұрын
ken smithYour videos are great I refer to them all the time when I’m in need of advice really helped me sharpen my plumbing skills to remodel my first house
@Wildman49103 жыл бұрын
Used to do lawn care in my 20’s, we did free estimates, but only on days when we where already in that area of the county. Man they got mad at that, I have to have it today! Sorry but I have a tight schedule that doesn’t include driving to the opposite end of the county for free. Had huge problem with some customers wanting to break contract for the super cheap, shows up with a push mower in his car trunk guy. Most of them where PIA to start with, so you break said contract , and a month or so later want us back, you get the PIA surcharge of 25% above the rate you paid before, if I could fit you in. Used to get the “you charge to much” often, my retort was alway what do you do? Really, y’all charge excesly to much. Even working as a mechanic get the same thing. Freaking people are a joke.
@159011118 жыл бұрын
We don't work for free !!!! You are right. But even when you have the agreement how much will cost for your job, they don't want to pay or they just don't have the enough money to pay . I hate those customers. And when you try to contact them asking for your money, They don't answer the phone or if they answer they get piss lol.
@smitlag3 жыл бұрын
Quality work isn't free. Nor is expert experience. People have no idea what it costs to put a good mechanic in a vehicle , pay his insurance , stock parts, pay for fuel, business licenses, permits etc
@thomasmorrison32795 жыл бұрын
Based on your youtube videos, I think you price repairs very reasonably. The plumbers in the Washington, DC area charge about $125/hour plus a charge to pull up to the curb.
@michaelpadovani95668 жыл бұрын
I'm always amazed how people value their time. Usually they way under-value. Guess it depends on the person. Anyway, been following you a long time but never heard you talk about how you take time off, whether a weekend or vacation. How do you determine or plan your days off? Maybe a topic for your next vlog.
@willaimwinchell18134 жыл бұрын
Many year ago this gal and her husband wanted me to replace a hot water tank in their small trailer , this was probably in 1998. I asked them a few questions and at the time here in Washington state a going fee for a tank installation was 400 to 500 dollars, they asked me if I could barter with them, what's the barter I asked and they said 10 cases of beer and some undetermined amount of marijuana, can you believe that, I said the job was 500 dollars plus parts and for a straightforward replacement, and space construction was more. They though I was flippin mad, we parted ways never to talk again.
@knottreel3 жыл бұрын
"Wa-wa-wa-wa-wa-wah" That is so funny. LOL
@michaelbrosnan30163 жыл бұрын
You are a true reflection of your father. I can tell that he was a good man.
@mph58967 жыл бұрын
This is the funniest Steve Lab video, I have watched it a dozen times over the past year. If I could call a professional like you and consult you for your hourly wage I would jump all over that.
@robtheisen58447 жыл бұрын
Steve, could you do a video on how you developed your customer base when you first started out?
@appliancehelp5 жыл бұрын
Steve. If I needed an estimate for remodeling my bathroom I would pay you 2 thousand just to give me an estimate. You do good work. And good work don’t come cheap! Keep the videos coming!
@elmono47667 жыл бұрын
The bull story comes out in the movie Colors witjh Robert Duval
@byrnejr Жыл бұрын
I don’t work for free. My time is worth something, I don’t have an issue with helping someone out but there is a limit . The name is tucker not sucker !
@steveb25283 жыл бұрын
Steven I agree with you. Amen!! Dogs don’t like donuts they LOVE them. Lol
@AamAdmi1003 жыл бұрын
Ya true real estate agents are the worst . I stop working for them 5 yr ago. Cheap asses.
@davidmaldonado48493 жыл бұрын
Amen to that brother. I call those dead legs. “Run around momma”
@MsFishingdog8 жыл бұрын
Great video. and thanks for the laughs.
@stevenlavimoniere8 жыл бұрын
+Jerry heath i laughed making it
@jefferygrady31814 жыл бұрын
Like you said you can feel when you talk to a customer if you are going to have a problem with them! Always want 50 precent down on big jobs like installations! That is when you find out if the customer is worth dealing with!
@dennis-sj6im8 жыл бұрын
you get what you pay for ... and most likely when home owners go low ball offer it ends up costing more because now you have to pay someone else to come fix it because low baller took their money and ain't going back ... love the honesty Steve
@stevenlavimoniere8 жыл бұрын
+dennis postek it was a good chat
@chumjoe22232 жыл бұрын
I LOVE MISS MOLEY
@AK-47ISTHEWAY6 ай бұрын
I also have a Chihuahua dog named Miss Molly 🐕😁
@antonsoldo94293 жыл бұрын
I agree 100%. When I started HVAC business first year it happened to me which I don't regret because I started and made the most of my client that way but also got tired and drained. Then later became experienced as servicer, installer and negotiator you realize you don't want to work for the money let the money work for you.
@RobCarstuff91126 жыл бұрын
Pay rates and incomes are much different down south.
@pasqualepapaleo6625 жыл бұрын
Not a man of your talent are used to do the same thing in my electrical business no more but now I’m retired good for you you’re a very smart man hard to find no free estimates in this world
@danielwilliams39783 жыл бұрын
Great Advice Steve. I do the same. I don’t work for free.
@CHARLIETHECHOW7 жыл бұрын
Giving free estimates suck!!! trying to get more and more away from it. Your right your chasing a dollar that ten other guys are chasing. Like you said nobody coming to my house for free. Love watching your videos!!!!
@plumbingplumbing64293 жыл бұрын
Lmfao I feel the guy on the phone u know right away if it’s good or bad don’t waist your time Steve is right 👍👍👍
@santa17675 жыл бұрын
I made the mistake of having to use a professional plumber on my son's FHA house. High price for less than average work. Have had to redo and replace several things.
@aaronclark15992 жыл бұрын
Steve's the best.. Love this guy.
@JasonMMoreno3 жыл бұрын
you are right its case by case. i tell them if i have to pull out a tool, crawl or go in an attic i charge and exploration charge. you are right you have to feel them out on the phone. i had a neighbor just walk up to my home, his water heater thermostat was failing. when i walked in his garage to look at it he said to me, " If i called my regular plumber her would charge me an arm and a leg" I said, oh i cant charge you full price. This piece of shit. Asked me if i wanted the job i said no.
@benbon866 жыл бұрын
Wonder how he handles customer payment. Cash only and no checks? Also curious how he doesn't get burned by people not paying. Time and material can only be charged after the job is done I would imagine.