Strategies for Aftermarket Leadership: A Conversation with Scott Patterson

In this episode of Aftermarket Champions, our host, Vivek Joshi, Founder & CEO at Entytle engages in an insightful conversation with Scott Patterson, Vice President of the Fire Business at Peerless. Scott's journey from the Factory Floor to his current VP role is an inspiring tale, and he imparts valuable advice to aspiring aftermarket leaders.
Scott stresses the significance of active listening, reliability & persistence in execution, along with the power of storytelling. He urges professionals to take ownership of their targets and commitments, as delivering on promises builds credibility and trust with customers and colleagues alike.
During the discussion, Scott reflects on his transition from quality to services domain and emphasizes the importance of understanding human nature, which has been instrumental in his personal growth.
In a fascinating insight, Scott introduces his "palms up approach" to the commercial mindset. He advocates helping people find solutions rather than merely selling them. The key to becoming a successful aftermarket leader, according to him, lies in persistent and unwavering dedication to assisting customers.
Overall, Scott Patterson's journey and wisdom make this episode a must-listen for anyone seeking inspiration and success in driving aftermarket growth for Industrial OEMs.