STRUGGLES OF A CALL CENTER NEWBIE & HOW TO SURVIVE IN THE BPO INDUSTRY! - Story time!

In this video, Jonathan (iLoveTansyongTV) and I shared some of our experiences and embarrassing moments when we started working in the call center industry. Comment down below your stories too! #CallCenterProblems
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[@GOT7.forever]

This helps. I tried 3 times, and got rejected, i'm not confident with my english skills. But, i didn't give up and now i got accepted.

[@mayivalle5977]

Congrats

[@sweetieloulifestyle2496]

I salute all call center agents! I worked as a call center agent 2years ago. 2company na try ko and I stayed only 2-3months. Super stressful,required multilinggual skills, multi tasking. And take note, it's not easy to passed the interview. Na declined aq of some companies. Grabe. Yung akala mo.nadali lang kasi naka upo lang sila facing the dektop with headphone pero sobrang hirap guys! It's more than a profession, it's a passion. Kasi kung d ka passionate magiging hopper ka lang. 😬😬😬

[@alohamilkyway3]

I received three job offers but I'm now having a cold feet. I'm scared to start work but your videos somehow helped me find reasons to just go with it. I like listening to your anecdotes and that of your friend. Thanks!

[@irenerualo2650]

It really helps me. I'm a newbie in a bpo industry. Hope you guys make more videos because I love watching it as a guide.

[@ana07292004]

So genuine thank u guys waiting for the interview also.

[@shopeeholicmeingel9956]

wow ur vids are very helpful and ur tips make it sound easy for us... thank you... yey!

[@MsJean-ke7fg]

I really love this.. thank you!

[@nelsongicana2000]

Thanks for sharing. I started in accounting and administrative all the way up to Senior Financial Analyst. I'd rather communicate via e-mail or have a meeting in my office or leave a voicemail and I'll call them back when I'm available. I rarely have interaction with external stakeholder over the phone. I don't have enough patience talking via phone and especially I don't like repeating myself all the time. If I go back to the Philippines and apply for call center, I know I'll be fired in a week. But I salute the call center in the Philippines.

[@alexdomingo3130]

Amazing MA! This vid is very helpful specially to us career shifters. And i relate somehow to those funny and annoying stories of Tansyong 😂 Thank you, laban lang kmi mga freshers! 😆

[@denzelxiaoxiao966]

I love your channel. its a big help ....

[@seanpriolo1023]

Thank you for sharing your experience guys it helps me a lot 😊 more videos to come godbless

[@anamelindo1536]

I love this kind of video. Mamaya po 1st time ko mag-apply as a call center agent. Wish me luck po! Newbie here✋🏼 I will try and try until I die.

[@lorenzhilario5288]

Thanks for the heads up ... it helps me a lot

[@iala9009]

Very informative po Sir.tapos panay tawa pa ako kay kuya nakagreen shirt..Im planning to apply as a call center, and luckily i found your vids Sir Buendia.Im ready na!

[@maricrisecleo4346]

Informative!

[@viancabeatriz4064]

Super energetic ni kuya naka green nakaka enjoy panuodin. The reason I'm here in this video was that today is my final interview and trying to boost my confidence. Sana mapasa ko. this tips really helps a lot.

[@ksafchannel486]

Thank you for the tips 😁😁

[@scottieandarsan8041]

I love how the green shirt guy is so passionate about this interview. haha. :D

[@earljoeymino5908]

Nakakarelate talaga ako sa mga newbies. I recently applied to a BPO company . Luckily, I passed the versant and final interview. After a day I signed for a contract but I didn't make it to pass the first week certication. Now I'm keep on applying again. The more experience ,the more development happens..

[@kevinjohnvergara964]

Ang benta nito 😊😊😊 Aliw! Thanks MA

[@mayivalle5977]

i love the energy

[@atelabscrochet2822]

Wow.. Thank u for sharing ur experience guys.. I hope i could make mine.

[@ekaypaspe4]

salamat MA na eencourage talga ako mag apply sa call center company kahit pa daming nega sa mga frnds ko pag sinasabi ko na plan ko mag apply..😁😁

[@phoebevst8725]

Tawang tawa ako nung sinabi niyang, "Nako ano ba tung npasok ko!" 😂 ganon tlga reaction ko nung first time ko mag apply sa bpo lol

[@ginellealix3958]

I love you two!

[@asielzal4790]

i love watching you guys.I just passed an interview 2days ago&I was told to keep my lines open for their call.I'm getting ready of stuffs needed to submit.I'm 40&single.nervous to start working dito sa pinas after working as an ofw fr 10yrs sa isang mnfg.comp.tho halos nalibot ko na lahat ng department ng company frm accts,purchasing,admin,sales,secretarial&etc.....I felt intimidated p rin to works here sa pinas! thanks sa vid nyo helps me to call down &get ready sana il survive the first days of training!

[@joshua2937]

I'm planning to apply in a call center company but I'm scared because my communication skill was poor. However after watching your videos I feel motivated and it boost my confidence to highest level. Hopefully I'll pass my interview and get hired.

[@warnacokelat]

So, how is it now?

[@mayivalle5977]

thanks Tansyong, now I understand why agents are so sosyal starbucks travel nd taxi and luho.. so stressful pala .. nice

[@cefjabz]

Thanks for the tips

[@angelkari873]

tawa lng ako ng tawa tlaga kaka enjoy kac kau panoorin. may learnings din and mostly nakaka inspire yung stories na sini share nyo.

[@musikascorner3153]

Very accurate. 😂😂😂 nagtatrabaho ako sa BPO for 2 years now. Though its hard at first you will get used to it as time goes by. Those rejections na naranasan ko nun yun yung nakatulong sakin to grow more as a better person. Pag nagtrabaho ka talaga sa ganyang industry kailangan malakas ang loob mo. Ewan ko ba pag nasa labas ako ng office nawawala na yung English ko pero pag nakasuot na sakin yung headset tuloy tuloy na yung English ko😂😂😂 nakakatuwa lng si kuyang naka Tshirt ng green. Sobrang nakarelate talaga ako. My advise for those who wanted to work in a BPO industry. Don't lose hope kung mareject ka man for so many times lahat tayo nagdadaan jan. Alamin mo kung san ka nagkamali at wag mo na ulit ulitin yun sa mga susunod mong interview. Alam ko kaya nyo yan. Fighting😊

[@julietcaytor7144]

thank you guys ☺☺☺. newbie here :)

[@julietlogan9666]

nice explanation guys. i wish i could be like you in English speaking.

[@rodrigoestonilojr7022]

Hi good day first time ko magwork sa BPO industry and wala talaga ko idea as a chat support.. Thank you for enlightening my 1st Job in BPO industry!!!

[@glendamahinay9262]

You guys are on point! Call center is a very decent job!

[@MABuendiaHD]

I agree! :)

[@livingwell79]

Help me, bro. I'm good at calling and being flexible but I am not really good at navigation. Naba blangko utak ko sa product training at malapit na nesting namin. What I shall do to really do my best at product knowledge?

[@kathreenjoybaer-llorando8328]

I'm planning to apply in a BPO Company this coming October. Sir M.A., your videos are very helpful kasi first time ko mag-aapply. Thank you very much po!

[@softspot9423]

This is what i need right now! Thanks sa vid! Next week nesting namin sana makahinga pa ako😭😭😭😭😭😭

[@dianamaguicay]

Ahahaha i love the energy of the guy wearing green shirt. Feel ko ang excitement nya sa pagkwento kaya damang dama mo talaga experience nya.

[@elladumat7212]

Thanks sa pag boost ng confident to try even dami nagdecline na company 💕

[@senpaisenpai5126]

haha ang hyper ni kuya naka green 😁his too busy with his belongings😁 haha pero nakakaaliw siya

[@lyncigo9492]

I'd learn a lot . .pushing me to apply . Yes its true I feel you very. Huhuh

[@kaiskitchen9822]

The energy is in the clouds!

[@jamilahsalem1498]

The other guy talks way too much & so fast but LOVE how genuine and excited he is about the topic hahahah

[@MABuendiaHD]

He'll be our guest next Sunday on the #CallCenterRadio

[@lonangeles7041]

apir bessy dami natutunan haha

[@lovescherylblossom3441]

M.A. Buendía HD Nooo!!!!

[@bluebyyou4232]

Nice...relate much

[@TheBlackFilipino]

You have to bring iLoveTansyongTV back on for another newbie vid. He is funny lol.

[@jddeiza9942]

Nakakatuwa si Kuya naka Green Shirts.

[@nobody-6308]

OMG! Start na ng training ko as a CSR. Nung napanuod ko to, shettttt kinabahan ako! Hahahaha. Wish me luck guys please! And you're absolutely right, this is a very decent job.

[@ko_ka_k]

Update, sir!

[@topchanph]

Thanks for sharing. Gusto ko rin mag-call center :) Nakakatuwa po kayong dalawa. More collaboration please! :)

[@goodvibes-langtayo]

I'm enjoying both of you while I'm watching this video as of now I'm get a some tips to get in touch the bpo industry thier some company that will offer for training a call center the start will be in January 3 2019 good luck to me

[@jeannedarc143]

Gusto ko po talaga sa Call Center.. Kaya nga nagpapasalamat ako sa mga videos niyo. Kasi pag nag apply ako,l I will be a newbie.

[@jemjemg.1140]

Bet ko yung energy nya 😂 thanks MA. Malaking tulong to :)

[@asielzal4790]

my first time with bpo&iniisip ko how can I possibly incorporate my experiences from those previous jobs&be of good use to being in this industry.for now I am practicing my typing speed&listening skills .So help me God!wala lng kc...

[@ma.lorelainemariscal7127]

hahaha nakakatawa si kuya greeen, love u kuyaa, marami akung natutunan kay MA

[@stiney5542]

thanks for this 20:28 minutes chikahan, sir M.A!!!

[@yahoo0593]

Nice guest :)

[@papupspupaps5576]

thanks for tips, ang dami ko natutunan

[@meryldocejo2772]

Natawa ako don sa may magic ang headset ng sa mga BPO. 😂😂😂 I just wanna share na a few hours ago, first time ko kumausap ng customer. And natyempuhan pa na irate. Umiyak lang naman ako after the call. At medyo nakakahiya dahil ang laki ng sahod pero parang di ko magawa ng maayos yung trabaho.

[@dace8502]

kamusta na po?

[@meryldocejo2772]

@@dace8502 I'm okay. It was a good experience.

[@dace8502]

@@meryldocejo2772 was? did you leave the bpo?

[@meryldocejo2772]

@@dace8502 yep, hahaha it was a year ago. Everything changes you know.

[@jeannedarc143]

Now I'm back. Already working as a call center agent. An agent who witnessed toxicity. But damn, i'm flexible. 😉

[@bryelee350]

Hi sir M.A kaka resign ko lng po sa work ko, and nagpaplano po akong mag work sa BPO Company. pero natatakot po ako kasi hindi ako fluent sa pagsasalita. ano po kayang pwedeng ma-advice po ninyo sa katulad ko na gusto pumasok pero at the same time natatakot din. salamat po sir M.A :)

[@snoobzable]

first day sa training gumising ako 3am sobrang excited tapos sasabihin sayo ng trainer mo (buffer ka) nakalimutan ko na kung ano tawag dun so kailangan kung pumunta ulit sa recruitment center para sa panibagong account. Test ulit then another interview. Then nganga for 1month hahaha pero masaya

[@gialuarez3604]

Hi M.A .....Im also a BSCompscie who wanted to try to work in a BPO ....wish me luck

[@cabz1835]

hahaha hi guys i really enjoyed watching this video. worth it yung 20mins. hahha ang hyper ni ilovetansyong. daming segway nakaka good vibes . keep it up guys :)

[@MABuendiaHD]

Thank yew! LOL

[@cabz1835]

:)

[@jeannedarc143]

Grabe, namomotivate ako. Salamat sa sinabi mo po kuya M.A ng "Keep on trying"

[@jmvine2815]

My cousin work in a call center in the US and she earns $2,500 (take home pay) a month in a Food Delivery Service campaign, I don't get why BPO offers less here in the Philippines considering she also get the same benefits back there. Plus, she also can manage her own time, I mean she can logout anytime she wants (like if she feels like going to a gym or doing some groceries) then after that, she can go back to work.

[@lusciouskollektibles8663]

Call center companies wanted to save a great deal of money and at the same time lowering their standards by outsourcing to third world countries such as the Philippines, India and Bangladesh.

[@djabeabe2031]

just need an urgent advice, how would you survive in a company that don't allow materials or things so training room pen and paper or smartphones or anything that might be involved for fraud/breach acts? (If you have experience before or what are your insights if you don't have one?) Thank you very much for your response. More subscribers to your Channel. :)

[@Unknown-hk9yc]

Na-enjoy ko tong video na to sobra. Nakakarelate po talaga ako... coz I'd also experienced a lot of nakakahiyang moments whilst applying for a Call Center Agent. 8 times na po akong nag-aapply but still, 8 times bagsak. At feeling ko natutoto ako sa bawat pagbagsak ko, at unti-unti kong naboboost yung confidendce ko yung tipong bibihira nalang ako makakaramdam ng intimidation? that thing called. hahahaha

[@Paul-wg2ir]

Hello. Merry Christmas! When you guys said that every week may natsutsugi sa isang Call Center/BPO company, do you guys mean may nae-eliminate ? 🤔

[@rochelyng.galendo4886]

ff

[@binibiningshai4504]

Super enjoy po ako sa panunuod.sobrang thankful po na makapanuod ng gnitong video para sa call center ideas. Bisayan accent din po ako kaya un po ung ngng dahilan kaya nung first try ko po mag painterview sa Call center jobfest ng isang kilalang BPO company eh na refuse po application ko.Nakakalungkot pero alam ko gnun nmn tlg sa buhay hndi laging nakukuha ang gusto sa unang try plng,then after 4days tumawag po ung company na un then ininterview po uli ako thru fon at nainbitahang pumunta sa office nila for final interview uli,and finally nairaos ko po ng maayos ung final interview.This July 6 na po scheduled ng orientation ko kaya sobrang kinakabahan n po ako first time ko po mag wo work sa call center wala p kong idea kaya thankful na nakita ko po itong video nyo,this is a great help po.Godbless po.Thankyousomuch sa idea. I already subscribed nrin po.❤️❤️❤️❤️❤️❤️❤️❤️👍

[@juhwanvaldez561]

I have an interview on monday can u help me?

[@dace8502]

i just got accepted at my first bpo company and i am very nervous

[@kishacayanan568]

Tawang tawa ko everytime na nagaapir kayo! 😅

[@berniegimarangan2324]

That guy on green shirt reminds me of my friend Cristian. He is funny and has a unique gestures

[@Jay-eb7fz]

May i ask if is it allowd to bring your pen and paper while versant??

[@MABuendiaHD]

some companies allow, some don’t

[@Komigameplayph]

Thanks to this anlakas makaboost ng confident.

[@gilbertdu7938]

thanku so much guys , i was just hired yesterday and going to start on monday,thank u for inspiring me

[@_hamilcar]

Pwede ba talaga mag-take ng notes during versant, dun kasi sa in-applyan ko before di pwede eh.

[@iwasanmoto4772]

Ang gwapo ni M.A Buendia.. napaka witty ng personality..

[@MABuendiaHD]

Iwa SanMoto Thanks! haha

[@mrkfredrich]

I'm also a newbie with regards sa versant test I dont think they allow cheat sheet kasi once your in the production na they won't allow you to use paper or what not that's their policy sympre we're dealing with foreign customer and it can be used to collect personal data or information of your client so biulang policy nadin nila to avoid information leak no one will use paper and pen or phone once your in the office na for privacy reasons nadin.

[@tseireehcsorefor8295]

I am planning to apply in a call center, this video help me a lot, it motivates me.Thank you.

[@IDOO-7643]

hello im planning to apply again ... kinakabahan ako pero this is my dream job eversince ... through watching your vlogs helps me to have an idea kung ano ung galawan inside the industry .. ths is my second tme na mag apply .. sana matangap po ako

[@alvinpollarca1514]

ITONG GORILYA NA NKA GREEN D MAKAPAG ANTAY NA SIYA NA ANG MAGKUKUWENTO AYAW NYANG MASAPAWAN

[@ETMaligalig]

wooohoo go MA!

[@MABuendiaHD]

ngayon ko lang napansin lahat ng nangyari.. lol

[@gheyennamador4239]

This is really helpful to me and i love kuyang naka green he's so jolly and funny 😂

[@cheenymagallanes7141]

Ang saya nyo pp panuorin

[@ethanperez7125]

Newbie po ako sa bpo ka2hire lang saken . wish me luck po. Hehehe pinapanuod ko video nyo para magkaraon ako ng knowledge. Tnx po

[@chrisjunho5870]

I agree. Being an inbound agent is the most stressful one. Frontliners kasi. Haha

[@ka-graffycstv1894]

Can you post a video for sample spills ??

[@CLINTROBERTZON]

raffy zbikawsky nicart it's spiels

[@evanscastro1201]

*ano yung yumoutube space manila? mga PH vlogger , kahit konri palang views?*

[@amorbarace5359]

tuwang tuwang aku sa inyu but at the same time nakakainspired ang mga experiences nnyu.

[@akirasattari]

na remember ko tuloy ng nag apply ako sa may makati maganda sana offer at naka pasa na din sa versant tapos ang ending sa final laglag parin......medyo nakakadiscourage pero masaya parin

[@cjellal]

Ayoko na mag call center.. sobrang stressful pala lalo na para sakin dahil introvert ako... May final interview ako mamaya hindi ko na lang pupuntahan.. haha

[@taryagameplay5886]

Hello po sir M.A. ask ko lang po nag mamatter po ba ung longhair sa job interview sa bpo?

[@ma.thirego984]

Hahahhaah I love the humor. Can I hold you? haha haha parang magiging ako din to

[@user-qe6cn6pt4u]

mr. M.A Buendia how can i speak to you personally?,need some advice bout call center

[@MABuendiaHD]

How may I help you?

[@aljunrodrigo3214]

Lagi akong pasado sa interview, pero sa versant lang talaga ako sumasablay. Minsan kase mabilis magsalita yung foreigner sa phone tapos slang pa magsalita. Yung i-reretell ang story talaga yung mahirap kase nga once lang siya basahin over the phone. Much better sana kung twice, gaya ng choosing a choice sa letter E. Which is personal idea mo na siya na more on explaination.

[@samskitchen6460]

Aljun Rodrigo kinabahan dn ako jan pero sa part ng explaination nag dasal ako ng “our father” in a poem version ung parang nagbabasa kalang. Hehe ang importante kasi di ma dead air

[@rev-xnoobgaming9474]

hi try mo magapply sa non-voice same tayo ng experience

[@LeoDeGuzman]

Relate ako dyan mabilis magsalita mga foreigner kaya nawawala tayo sa focus minsan..

[@emieespino5226]

hahaha i remembered nung first application ko nka dress at heels pa ako .. kaloka! nung 2nd at last na nka tattered jeans at tshirt nlang ako :D dun mo malalaman yung first time bpo applicants nka formal :)

[@josephpenolbo6497]

salamat sa tips ,

[@victoria_8045]

Natutuwa ko sa may sumasanib pag sinusuot na ung headset 😂 Pero may point nmn mas nakaka intimidate makipag Englishan sa pinoy. Anyway nag aapply palang po ako no experience and 2nd yr college plng sa pasukan pero d ko alam if ever matuloy ako dto bka d ko kayanin makapag aral

[@abelabayan2742]

Galing ni kuya naka green, you made people comfortable...

[@juvytoquero1679]

Grabe...nakakatuwa kayo