Call Center Training: 7 Common Mistakes New Hires Make

During call center training, there are times when you make mistakes especially when you don't have call center experience yet. They say that mistakes help us learn. I think it's true. But in cases when your mistakes might cost you your job, it's best to avoid any mistakes as much as possible.
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[@ReaNinja]

⭐️ Mistakes happen, but as much as possible, we want to avoid them especially when they can cost us our job. Comment your thoughts below. 💗

[@carlvincent2038]

Call Center Ninja I love watching you because u give me some idea of the job I desire to have.😃

[@carlvincent2038]

Call Center Ninja I feel the hard time to answer about..tell me about yourself? Can u help me?

[@ReaNinja]

@@carlvincent2038 Thanks for watching Carl! Appreciate it. 💗😄

[@ReaNinja]

@@carlvincent2038 This video might help. kzbin.info/www/bejne/p5zSm6eIn9ilm6s thank you!

[@cyrilcuthbert8646]

@Call Center Ninja Does everyone get paid on their call center training? If so, by how much? Is it the same as your pay (when you're on the floor) eventually?

[@pitpit7694]

Im a call center agent for almost 3 years now. I still get nervous on every call. I don’t know how to deliver my thoughts and aways get detractors on my survey. However from rate 1-10 on my english skill I can say 4 atleast. For me, i improved a lot. But i envy those people who can speak well even its their first time in bpo company. For those who are first timers, don’t give up guys.

[@josephlinares972]

Pit Pit thank you

[@nenschannel9957]

This motivates apply and get hired for a seasonal account and even that was just a month damn got me nervous all the time haha

[@jjcold672]

Thank you ♥️

[@christinekey6079]

Hi im on training :( wish me luck

[@loenkyrdmartelora5737]

Christine where are you from

[@shyleymorales3934]

I'm a fresh graduate and have no work experience, been through some rejections already on my job hunting days. More than a week ago, I was just watching your interview tips and now here I am, I got in and tomorrow will be the start of my training! 💖😭 I prayed so hard for this, you're such a blessing. I'm so grateful and I'll do my best to keep this up. Thank you very much! Going to do all I can not to lose this opportunity, to stay positive. Pray and have faith. 🥰

[@ReaNinja]

Happy for you. 🙏🏼❤

[@shyleymorales3934]

@@ReaNinja oh myy, thank youuuu, may God bless you more. 💗💋

[@christinekey6079]

How are you now?

[@shyleymorales3934]

@@christinekey6079 hey there! I'm now a regular employee in the same company working for 9 months! Surely looking back, the start wasn't easy but with God's guidance I've got through all it. Prayers and Trust. Don't be afraid of rejections as it opens new doors and it draws you to better opportunities! Doing good as I am able to provide for myself and my family even at these hard times. Thanks for asking by the way, it reminded me on how I started 😊 and appreciate what I have now even more. Hoping you guys are safe, Godbless you and your family. ❤

[@christinekey6079]

@@shyleymorales3934 i feel hopeless honestly its my first week and im not doing any good. Thanks for answering btw im very happy for you. Im near to giving up but your answer made me smile and give some comfort. I love you im just so sad right now

[@luzilmey]

My training starts tomorrow. I'm lucky that I crossed this video while scrolling down. Thanks for this Ms. Rea! :)

[@ReaNinja]

Welcome, Luzille ❤ Happy to know you found my channel. Good luck sa training! 😊

[@luismarioXD]

•Follow even the simplest instructions. •To work in the pre-employment requierments as soon as posible. •Not having to much fun. •To ask many questions. •To take the training seriously. •To spare. •To star with begginer mind. Thanks. Useful advices!.

[@valendaza5082]

Is not taking training seriously**

[@michellediaz5733]

I just got hired and we have a 6 week training and i'm so nervous. This is so helpful.

[@ReaNinja]

Congrats Michelle! :) It's normal to be nervous. I'm glad you find the video helpful. Good luck on your training.

[@evilcristyTTV]

+Michelle Diaz Where did you get hired?

[@michellediaz5733]

- cristinaplays yes, thanks for asking

[@Omar_rdz]

Michelle Diaz lmao

[@Omar_rdz]

Michelle Diaz he asked where

[@musashi-avi284]

Honestly charisma is almost a must. Its hard to be mad at someone you like.

[@Kwesi_Lopez]

I'm starting my customer representative training TOMORROW and I feel like i'd be okay but i'm still a little nervous looking around for tips and stuff, found this video and its helped, thank you so much, subbed

[@SByers95]

Thank you for the tips. I am in training for a sales position in a call center and I'm just starting my 2nd week. My only problem is help with speech, knowing what to say and when so that I have a great call flow.

[@marklouietabugoca4012]

Rea, can you have a video about how to overcome anxiety or nervousness during training. Thank you. I always watch your videos becoz it really helps me to be awared of what I should and shouldn't do during training. Thank you.

[@ReaNinja]

Good suggestion. Yes i will add to my list. Thank you Mark! 🙂

[@Crotes1990]

Here's a tip some people not like / appreciate, but still really important: NEVER work faster / better than the stated call targets. Just do your job well, but don't overdo it.

[@kittycatLOVExoxo]

Why?

[@luchidavo6488]

Hi Ms. Rea I just wanna thank you for creating helpful videos. I'll start my training on june 3. I failed a lot of interviews before and then I start to study and everytime I watch your videos I always take down notes for me to remember your tips and then from time to time my speaking skills were enhanced. You help me a lot! God bless to you ❤

[@ReaNinja]

Happy to hear that! Congrats Luchi and wish you all the best with your career. ❤🤗

[@hilyahthedesigner]

I'm on a 3-week training as CSR. This is truly helpful. Thank you, call center ninja! ❤ Hope I could pass all the tests. 😘

[@ReaNinja]

You're welcome, Ainie! Glad to help. Good luck on your training. 😊🙏

[@joegoldberg7232]

3 week? Bat ang tagal?

[@mariasandycastillo9280]

Thank you for the ideas. This video is very helpful for the 1st time people who wants to work in a BPO company. God Bless

[@narmar8449]

I just started the training last week, now its may PST training day 8th. Thank you for all the info, it will help me so much.

[@EZFred3.0]

This is very true, I always share my experience with those aspiring call center agents so they will not be cultured shocked once in. :)

[@dinkivymagbuhat7488]

Hi everyone! I just got a job offer for my first CC job and I am really nervous because our training will be on Monday..I hope that I will pass the training until nesting process..Watching all your videos like this really helps me a lot.Thank you so much!

[@verlainesangilan2663]

Im hired because of your help, I watched all your videos specially on interviews , thank you so much 😘

[@ReaNinja]

So happy to hear that. ❤ Congrats Verlaine and all the best on your new job. 🙂🙂

[@romariosankante]

Thank you so much for the tips. I really appreciate it and be blessed...

[@johnnoahvillegas392]

I just want to tell you that you really helped me a lot to pass those interviews and assesment luckily, i got my J.O! thank you so much ❤️

[@ReaNinja]

Congrats!! Happy to know ❤

[@joysantos6295]

She gave us what we needed. Tips, infos and even possible reso. Please don't skipped the ads as a simple gestures. Hahaha Btw Ate Rea, been a silent fan for about a year na po.

[@ReaNinja]

Aww thanks Joy. 😊❤

[@MsCiri]

Hi! im a new subscriber and this was the first video i chose to watch to help me with my new call center career. Thank you for the wisdom in your videos! I’ll be watching them all so i can cope with training and adapt to the call center environment. God bless you call center ninja rea!

[@ReaNinja]

Thanks for subscribing Anette! All the best with your career. ❤

[@geesegame]

Hey, so I've been battling my shyness towards people for over 8 years through series of traumas (bullying, being an outcast, apart from family, etc.) until I graduated in college so far I'm still in progress of improving myself. Now I got a chance to join a BPO company. It is still my 5th day and I overcame the pressure from making my first 300 calls, is there any chance for socially anxious person like me to thrive in a BPO industry in the long run? EDIT: So its been 4 weeks since I started in the BPO industry, I've made over 1800 calls but still I haven't got a single appointment to my prospects. I've been taking some of your videos into heart, I hope my second month goes well. ❤

[@ReaNinja]

300 calls are a feat! Wow you're amazing. For sure, you will thrive. ❤ I sometimes tend to be socially anxious too, but luckily, I was part of a great team. Hope you are too. All the best. 🙏🏼

[@geesegame]

@@ReaNinja Thank you for your support! 😁❤

[@buhagsigwasan2259]

SAME HERE!!

[@mellicentmartinez3973]

Glad I stumbled on this vid, I just remembered that the recruitment officer told me to sketch my home address. I failed to do that. 😬

[@pearlyndelen9889]

Is it drawing? 🤧

[@yumihashida]

@@pearlyndelen9889 (2)

[@donwarrencosme85]

Hello! I got hired today and I'm pretty excited and nervous at the same time, but this video is a holy grail for me, all your vids actually. I'm looking forward to the betterment of my skills and what the future holds for me as call center agent. Thanks, Rea!

[@ReaNinja]

Amazing to hear that. Wish you all the best in your career and thanks for watching! ❤🙏🏼

[@donwarrencosme85]

@@ReaNinja Will certainly recommend your channel to every aspiring call center agents. More power! 💖

[@joshua2937]

I just got hired by the BPO and I'm excited and nervous at the same time I hope I could survive the training process and would learn everything.

[@angeliamariecubacub9786]

So glad that I found this video before my training which will start on Monday. I applied for a permanent wfh financial customer service account and now I know what behaviour to avoid. Thank you miss!!

[@ReaNinja]

Happy to help ❤ all the best 🙂

[@elkantotero3156]

My training's just about to start next month april the 12th. This really helps a lot. Thank you Maam ! Cause of this I kinda got the gist of my personal do's and donts come training time.

[@Dahmaduty]

100% Follow Directions, this is crucial. Yes ask questions, but wait till the trainer completes his/her thought, timing is everything... Take notes, I am a huge Note Taker, and I see other's next to me when I'm in Training that just sit there and they don't even seem to be interested but then when we have a quiz or test, they turn to me for the answers, that's not okay. Yes I can help and I am a team player but I'm not going to simply give you the answers. : )

[@misslo1163]

I just watched one of your videos, I just got hired today. And training will start tomorrow!

[@lordoffries6733]

This will be helpful for me because I'll have an upcoming 5-day training for the Market Researcher position and I'm a fresher with no work experience. Hihi Thanks, Call Center Ninja!

[@ReaNinja]

Muted Cookie You're welcome! :) Good luck on your training and wish you all the best. 💗 Ps. Thanks for watching.

[@keyonteljamison2412]

I worked at United health care call center before now got interview at US BANK collection im so nervous , all over again

[@melodykei9432]

Hi! My training would start in 2 hours. And I'm really nervous right now. I searched for call center training tips and it led me to your video. This would be really helpful for me. I hope I won't get too nervous later. 😭

[@ReaNinja]

All the best ❤🙏🏼

[@danahmb3489]

Any update po? How are you doing now with your job? 🥺 Im starting next week and im really nervooous.

[@paolatejada9427]

I got hired!! Thank you so much . Your videos have been pretty useful for me !

[@ReaNinja]

Congrats Paola! Glad to know my videos helped. ❤

[@amberkoons8847]

I just got hired and I start my 2 week training on the 21st

[@ging2xgonzaga208]

This is really helpfull for me as a trainee right now.thank you.

[@llamasma.janella5040]

rea thank you so much for all the videos you have I got hired last October 20, 2020 keep on motivating others!!!

[@ReaNinja]

Congrats Janella ❤

[@talkintacos8151]

A kind reassuring authoritative voice works WONDERS!

[@christianpaulalfaro7591]

Always watching your videos and it really helps me a lot. Thank you so much Ms.Rea 😊 waiting for some new videos from you to watch.

[@ronierick6019]

Im kinda nervous. This is my first time that I was hired for a voice account. Wala pa akong exp. In taking calls. Chat support kasi ako dati , not too good in oral/ verbal. Huhu..im shaking😶

[@ReaNinja]

Normal lang sa simula na kabahan. Just take it one day at a time.

[@janjan123villanueva6]

thank you so much for this vlog mam.. im a newly hired cc agent and im a little nervous for my training.. then i saw your channel and i feel encouraged.. im a mother of four and i really need this job. im eager to be trained..

[@ReaNinja]

Welcome. Glad to know my channel helped. ❤

[@motonoia7291]

Hi, It's been 2 years now since the last time, I watch some of your tutorials. before, I'm really at that point when I'm about to quit seeking jobs in BPO industry, since I'm just newbie at that time, no experience and worst thing I'm having poor english conversation skills at that time, rejected almost 7 times? But since I did not give up and keep learning, Good to say that finaly I was hired year 2017 and now I already have 1 year experience as retail Customer sales specialist and 1 year experience and counting in healthcare account as a provider consultant or provider services agent. I really likes your video, it really helps alot. Thank you Godbless and keep inspiring people.

[@ReaNinja]

Wow im happy for you! Glad to know that my videos help ❤️

[@zatogalaxy5104]

Thanks. Your a Blessing!

[@tomandnest22]

Thank you so much for the tips. It will help me because next week will be my training in TP.

[@Jani_Sins]

Thanks! And still learning! Hope to learn more

[@ReaNinja]

Welcome and thanks for watching. 😃

[@christinatabat8026]

Thank you for your tips, it helped me a lot.

[@mercylita1435]

It's my training on Monday. Thanks for this.

[@nagabamiko8098]

I wished i saw this video earlier! Such regret that I’ve felt right now. But at the same time still thankful for the experience. Hope i get it next time!

[@ReaNinja]

Aww, that's fine. There's always next time. Good luck on your next application. ❤

[@_aprilgarcia]

Thank you so much for this. It really make sense and help a lot.

[@justinedeticio1977]

Thank you for this video miss, planning to apply and this helps me a LOT.

[@johnnovobaring1960]

Wow! Cool video! THanks! Base on the tone and projection of your voice, I could say that you're used to be with a/your supervisor or you're a friend of a manager or you somewhat mastered this kind of job in some way or the other but above all, one could tell that you're a teacher by degree, I guess. That kind of speaking is very common from those people taking education course. Haha! God bless!

[@ReaNinja]

Wow you really tried to analyze who I was in my previous life. Haha 😂 Anyway, I'll save you the guessing. I worked as a lead trainer in the BPO for 7 years, not a teacher per se, but yes I consider myself an educator. 🙂

[@margieelexplorador1325]

Thank you so much miss Rhea, you did it very well, I admire you the way you speak, you pronounce, your gesture it seems that all videos you make is very much useful and it would be a big help most esp, to those who are starting to join Call Center Industry and I'm one of those.. keep it up looking more interesting videos from you!

[@ReaNinja]

Glad to know that my videos help ❤️ all the best!

[@rananavales6767]

thankyou for your videos. got my J.O yesterday

[@Dyan92]

I will start watching all your videos now, since i dont have work for awhile. I'm planning to apply homebased work. This will give me tips.

[@travelwithpao2x]

this is actually applicable on other fields as well. #4 and not being punctual are the most common.

[@cattigereyes1]

I have run into some serious IT issues and equipment issues during my training and missing links and materials deleted from files affecting the whole group of employees.

[@user-kt4qg6ze5c]

Thanks for this tip Ms. Rea 🙏🏼👌🥰

[@g-hymarcaida7336]

I just got hired as a bilingual tech support associate. I start training in 2 weeks. This helps sooo much!

[@Iamsalan15]

Thank you miss, I learned a lot of things from your video.

[@fredericksegovia9260]

Tomorrow is my first training. This really helps because I always ask questions.

[@ReaNinja]

Asking questions really helps!!

[@cielotorres5808]

Hoping for more vlogs! You're such a humble person to share everything you know to help newcomers in call center field. May God bless you a lot more in life ateeee! 😄😄😄

[@ReaNinja]

Thanks for your kind words, Cielo. 🙏 Yes I will continue making videos. All the best to you. 💗

[@nokkyedo5131]

This vid help alot. I just recently hired and will start this Monday hope I'll be okay.

[@ajcm6805]

Thankyou for all your vids! It's all helpful I'm taking notes while listening 💙 God bless Ms. Rea 💕

[@ReaNinja]

AJ CM Wow that's great! 😃 Thanks also for watching and good luck on your training. 🙏💗

[@heynothing95]

This is Noted miss Rea ❤️❤️💜💜 thank you for advice.

[@harecrishnabermudez7257]

Thankyou for this tips Ma'am. My training starts tommorow. I hope I will pass my training 🙏🏻

[@Yallaintreadyfosho]

Excellent advise about saving money !

[@marielberonio3550]

This video helpsme a lot not even in correcting my english grammar but also improving my self more and to boost my self confidence thanks for this video mam ! I got an idea from you

[@thecarlitz3920]

Honestly, I am hesitated, nervous (a little bit) and confused if I still want to apply as a Call Center Agent. But, at least those video clips of yours are helpful. So, I think that I must give it a try. Thank you.

[@ReaNinja]

No harm in trying. 🙂

[@michealjosephlonganilla5753]

I just got hired yesterday and my training will be on the 17th of september. Thank you so much Miss Rhea.

[@ReaNinja]

Congrats ❤ happy for you!

[@caror3734]

Hi Rea , so I just got recently hired and I’m in my first week of training and honestly the first days were really overwhelming because of the fact that it was to much information and this is my first time working so i am still very afraid of doing things wrong, also I’m a really slow learner and because of that i usually never ask questions to my trainer bc I get scared that I might look stupid in front of my colleagues bc of simple questions that i might have, so I get really frustrated and also makes me feel left behind and dumb. I really don’t know what to do to overcome this :(

[@ReaNinja]

It can be overwhelming yes. If you're not yet comfortable asking with the class, then I suggest you ask your trainer maybe during breaktime or after shift. If you don't ask, you will never really know. 🙂 All the best!

[@caror3734]

Rea Ninja Alright, I’ll try to apply this from now on, I’ll let you know how it goes. thanks a lot :)

[@jamonthemusic]

Your videos are really helpful espcially for a first timer like me.

[@judithschannel3597]

Thank you ma'am for the tips and advices. I've always watching your channel since i was applying for this industry and now teleperformance called me that this coming Dec 21 next week will be my signing contract . Thanks God and thank you for your channel it helps me a lot that's why i passed all the interviews and assessment.( Sorry for my grammar I'm a newbie in BPO industry)

[@ReaNinja]

Happy for you 💗

[@erlesoriano9378]

This video HELPS ME A LOT. THANKS FOR THIS :D

[@ReaNinja]

You're welcome 🙂

[@joellabatayola4666]

Thank you for the tips and infos. my first day of training is on tuesday. Im very nervous.

[@janetphillips1289]

I am a new subscriber I really enjoyed this video and will be watching more--thank you from a new call center worker :)

[@roseanneameril3548]

Right after the company sent me message to come over to their recruitment hub to do my job offer i searched immediately to have an idea on how is it like to be when you are already in the job training. Good luck to my first day of training tomorrow 😊 Thankyouuuuuu💕

[@silentmovesgamingph258]

This is awesome it helps me a lot thankyou.

[@joelenriquez8903]

I'll be starting on Oct.4 with my first day of training. So, I thank you for this. Really helps!🖒 wish me luck. Ehehe Godblessyou

[@ReaNinja]

You're welcome, Joel. Congrats and good luck on your training. 😃🙏

[@ninojapano9049]

I just passed my comcast interview and Im gonna get my contract signing on monday. Any honest thought about comcast pls.

[@Dane465]

ltonight i will be having a training and this my first time and I'm a 19 years old! And thank you for this tips!

[@stevenbailey02]

This was very helpful thank you 🙏👍💯

[@jericobanaag1871]

This video is very informative 🙂 Im gonna start my training next week.. Im excited at same time nervous 😜.

[@kaushikbagchi7951]

I am probably going to be a call center Trainer and your content is so genuine and obvious to be kept under consideration... Simply Suberb Ninja 🤗

[@ReaNinja]

Thank you! That means a lot to me. 💗 Next year, I'm also going to make content for aspiring trainers. 🙂

[@jendyminoza1540]

Your blogs are very helpful to me. Thank you so much, Miss Rea.

[@charlenesanchez9386]

thank you so much! miss rea 😍😍😍

[@maynardarellano2574]

I'm new to the industry and i'm about to start my training thanks for the reminder this will help my journey. New subs here ❤

[@ReaNinja]

Good luck!! And thanks for the sub. 🙏🏼

[@wildrage7303]

Thank you so much!!!

[@klloydserencio8057]

i am so greatful to you ma'am, i will always bring the learning that your sharing to us every single day

[@ReaNinja]

My pleasure 😊 Congrats!

[@johnrodge_]

My training is on Tuesday this is very helpful for me as a new hire.

[@christinekey6079]

How are you now?

[@kringgalang7387]

I love your videos and help me a lots.. Newbies as. Csr. Dats y i feel nevrous. Regards my training i dont have any idea regards on dis kind of job.. Now.. Im still waiting for my schedule for my training as a csr2 i hope i can past it nah. Pray lang.. Watch more video of u.

[@reginaregina9775]

Will start my training on Monday. Hoping this will help.😊

[@reidanobajan8226]

Thank you ma'am, lots of help. Especially I'm newbie

[@ReaNinja]

Welcome..❤

[@nostalgia5258]

Tomorrow I'm starting my training , im so happy that I came across your channel 😊

[@ReaNinja]

I'm happy you're here too. Thanks for watching and all the best in your training. 😄💗

[@joonpyo4098]

Very helpful and informative... Keep it up...

[@Marjopolo302]

Forget about stats. Just listen , learn every day , make sure you fix the issue or make follow up and tell the customer where they stand. Don't worry , because if you worry , you may quit, if you can be happy, then you stats will show you are happy.

[@ordinaryfran]

Thank you! My training starts on monday 😊

[@ToniDaRealist4445]

Me too

[@rowyourboat9]

I’m here because i will have my first training tomorrow. I am nervous and don’t know exactly what to do. I’m a first timer so yeah i have a lot of worries. Thank you for these tips and Godbless

[@ariannemaetabagan6408]

Thank you for this video

[@jennyshawn2248]

This will be helpful to me to my first training I've got an Ideas to avoid my mistakes. Thank you so much for this video :) I love it.

[@ReaNinja]

Thanks too Jenny! Wish you the best! ❤

[@alexanderconsul6960]

Hi, Thanks for the tips you shared for us. I'll be starting to get training on Monday. I hope my training will kick start in an easy way. God luck.

[@ReaNinja]

Welcome and thanks for watching, Alexander. 😊 Good luck on your training.