Super best friendcast - teapots and Canada vs US

from episode 76

[@Redmond17]

"We don't take well to up-selling extensively..." Having been both the customer and the cashier in these situations... yeah, most people in the US aren't too keen on it either.

[@joeysingingchannel]

+David R US here and I hate it. Convinced it lost me a job at one point. Sidenote: I once got duped into a Target card, not realizing it was a credit card. Fuckers.

[@EviIPaladin]

A former Target Canada employee here (truck unloader). The guys hit it on the head about how fucked everything was. Best story was an American manager came down during set-up for the store and was trying to push us to get used to upselling and handling the 'flow' (the shelving space for each item). He made an... interesting gesture and told us to 'roll the dice'. The gesture, of course, looked much like someone beating their meat before flinging the liquid into the listener's face. Needless to say, the next week was spent with the employees helpfully reminding each other to 'roll the dice'.

[@Yal_Rathol]

rrrrrrrroll them dice. all over the store. just gotta keep rolling until the store is covered in dice. works best on a pretty lady, i swear.

[@EvilPaladin11]

EviIPaladin There can only be one! EDIT: Seriously. What are the chances of coming across someone with almost the exact same username? Guess we both like oxymorons.

[@DarthEnderX]

3:27 To be fair, we don't take well to upselling here in the US either. But they do it anyway.

[@siefer117]

I suppose the difference is how management sees upselling and how hard they push it

[@SpaceElf]

When I visited the US and experianced upselling it felt like I was being fucking haunted by curses.

[@Yal_Rathol]

the difference seems to be the competitive attitude. it seems to me, and correct me if i'm wrong, that in the states, they don't give a shit what the customer thinks. it's a competition between the people selling on the floor, it's not about the person buying it beyond what tactics work best against what types of people. whereas, here in canada, that attitude simply isn't present. i'm not saying they aren't competitive or that they care about the customers, it's just that the attitude of "i don't care who you are, i'mma sell you this teapot and brag to everyone in the back about how many i did today" isn't there.

[@DarthEnderX]

Yal Rathol I don't really consider it an "in the states" thing. Different stores have different policies. Gamestop just has shitty policies.

[@erikwilliams1562]

DarthEnderX seriously. no one, and I mean NO ONE, likes that sales model. it isn't an American thing, its an asshole corp thing

[@doctoreggnog6644]

I love Matt's emphasis on "which is WEIRD AND DIFFERENT!"

[@aptspire]

Fucking Canadian Target went: We're gonna drive EVERY OTHER SHOP out of business with our great deals! "Great deals" were like half a dollar off a shirt or something.

[@coryandrews9235]

If you go to a store in the states and they don't ask if you want to upgrade your membership, somebody got fired that day.

[@screwthepresent9630]

Nice, not everyone gets an opportunity to work with the Postal Dude.

[@shutinpaladin6811]

"Moon prism buckshot!" Quick! Someone put that in a video game!

[@Solqueen86]

Most malls in the USA are closed before 11 pm unless there is a Holiday

[@Regnart_Seht]

We in the US love the up selling. I can't stand it when a salesperson isn't trying to get me to buy shit I don't need. How will I know that I need that thing I don't need.

[@screwthepresent9630]

+yeguilty There's no emotion more American than telling salesmen to go fuck themselves.

[@Yal_Rathol]

and there's the difference. a canadian will play along and try to placate them, then when they're left alone just discard everything they were told and get what they were looking for. an american will tell them to fuck off in under a minute.

[@RascheTheRabbit]

To be fair, have you guys fired guns before? It's fuckin' radical.

[@madamastersgaming]

Kenneth Meredith the first time is always heavy

[@RascheTheRabbit]

Yeah it is! My friend and I went to get our HQL and he was shaking for his first five rounds. After he got used to it though, he loved it. Hoping his wife gives in and tries it once too!

[@toddvogel8887]

I live in Minnesota and haven't had to deal with much upselling, yea they ask the typical "Do you have our card?" or "Would you like to add this?" but as soon as you say no, they drop it and move on because they really don't give a shit. When i worked at pizza hut my manager only 1 time said "Hey, try to sell some of this, we accidentally made a couple we weren't supposed to" and i asked like 3 people that called if they wanted to add one and didn't bother trying to convince them and at the end of the time limit he put on us we had sold none and he just said "Alright, well, guess no one wanted any right now, no sense throwing them out, anyone want one?" and it was fucking delicious.

[@GameofMoans]

I actually have a really chill Gamestop in the mall by my house, they are all like 30 year old super nerds that work there and they are actually really fun to talk to. The most upselling I ever get is " You want to preorder something bro?, nah? alright."

[@CoolYourGhoul]

As someone enslav- er, Employed at Target, I can say that the only thing Target fucking cares about is selling those fucking Credit cards. The team leads constantly remind us to sell them (every 10 minutes) and getting pulled in the office if we don't sell enough of them daily isn't uncommon. It drives me fucking crazy.

[@UCannotDefeatMyShmeat]

“I’m buying a tea-pot do you really think I care about images/symbols of power?”

[@mabiniss2]

Target sucks in the US. Sure they're always stocked and the employees are alright. But the prices are high, the clothing looks cheap and is cheap. And it always reeks of fucking popcorn and butter.

[@Solqueen86]

+Tempest Wing There is a theory/fact why people buy at Target visually over Walmart even if the prices are crazy As you know Target is red while Walmart is blue Red seems to have less significant negatives than blue. Like a red tag sale so we go in with the mind set that it's everything cheaper and every time I go there I think that but then I go to Walmart and see a item that was at Target is much lower. As for Walmart they blue because it's calming but us Americans are so uses to see red as symbolism for sales or close down sales we go to Target. The few times I go to target is when I know chances are they knocked down something because it's not selling and fucking up the price so you get a steal. I mean I got a 24 box of La Croix for $0.67...24 cans of La Croix for 0.67 cent instead of $9 or 10 bucks no wonder the stock were almost empty! But Matt is right the food is great especially when they knock down the price on things like frozen chicken wings that normally would be $10 a bag at Walmart down to 5.99 but their clothes sucks and have no good sizes!

[@gordogunso]

+Solqueen86 its also due to the fact that walmart treat and pays its employees like shit, and that walmart helps bankrupt public businesses.

[@treygoeshard]

+Tempest Wing lol that popcorn smell is super weird.

[@NormalLee67]

+Tempest Wing Cheaper than you'd think, but more expensive than you'd hope.

[@Solqueen86]

guantanamo bae Ain't that the truth

[@WoobooRidesAgain]

Now I want to see a version of Glengarry Glen Ross set in a Teavana.

[@salsaking8414]

+WoobooRidesAgain Asian Alec Baldwin admonishing a bunch of tea salesmen and holds up two packs of green tea.

[@PainCausingSamurai]

The way Target handled the closing of its pharmacy was a disgrace.

[@blitz-frenchman663]

I remember the stories my sister would tell from having to work at Teavana, with how she was forced to sell to customers. Definitely funny how big of an impact regional differences can have on business practices.

[@chrisgostanian6753]

Super best economics101cast

[@joinsideke]

The worst is when they try to push things at fast food joints. Like I know what I want, just let me order and let's go.

[@TomboTime]

i hate awkward upselling conversations, i get squemish thinking about how awkward and forced it all is. one time i had a clerk at spencers SING the rewards card benefits to me. like, dude . . . how whipped are you?

[@SonicRyan1992]

maybe i should move to Canada. i hate dealing with that shit.

[@ridethewindd44]

"Get your twelve year old daughter her first gun!" I wish I lived in a world where that could just be a really funny joke and not a reality =(...

[@limpnormal4219]

What's wrong with teaching someone the responsibility of handling a firearm when they're young.

[@malikoniousjoe]

Limpnormal The problem is that most the people who think they're "Responsible enough as a gun owner" aren't. And besides that their demand for ease of access to guns makes it easier for psychos, the mentally unfit, and criminals to get their hands on them.

[@AFS262]

RIP Zellers

[@Xanegoh]

I must have been Canadian in a past life, because I fucking detest up selling. Especially from game stop. it's insane.

[@thevillainscott]

Canada never got Target Prime, Canada got Target Minus

[@MiaowGaiGar]

...And now Target's commercials exclusively try and sell clothes and accessories to hipsters and such, complete with the irritating trendy songs of the minute. You would have no idea it's a department store.

[@furtivezeke]

oh boy...I used to work at Teavana. This is entirely accurate.

[@PublicEnemy04]

Responsibilities and essential job functions include but are not limited to the following: • Supports store sales growth through delivering personal and team sales goals, upselling, and suggestive selling to customers based on their needs. • Follows the Enhanced Sales Process, fully executing each step to ensure each customer experiences the Tea Journey that meets their needs as defined by the customer type. • Responsible for providing a positive customer service experience and sampling. • Follows Teavana operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. • Provides quality beverages, consistently for all customers by adhering to all recipe standards and provides samples according to recipe specification. • Responsible for keeping beverage station cleaned, stocked and organized at all times. • Reports any supply needs to Operations Team Lead. Assists in maintaining visual displays per standards and reports discrepancies to the Visual Team Lead. • Maintains, rotates, dates, and organizes back stock according to plan. • Ensures proper handling of damaged and defective merchandise, completes re-tickets of back stock, under stock and over stock. • Ensures proper storage and organization of all stock at all times and reports any issues to Operations Team Lead. • Maintains visual integrity and brand image of Teavana promotions by ensuring store cleanliness and restocking product per the visual merchandising guidelines. Pretty standard clerk job.

[@dogeyes7261]

The gun laws are one of the major drawbacks of Canada. It sucks we're more likely to have more gun laws, meaning we're more likely to have police powers expanded and more people victimized by them than we are the stuff that actually decreases violent crime like universal health care or full, unionized employment.

[@varelatom]

First world problems

[@happyface7836]

That sock shit happens here in America too

[@SaltedMallows]

Target is ass, always was ass I cant believe Canadians are always Praising the Target Gods

[@werewolf873]

Maybe it's different elsewhere, i'm from ohio, i have never been upsold anything. Shit, usually i have to go walk around and find a worker just so there's someone to work the register when i'm ready to buy

[@nicholasrowley947]

I'm from Ohio too (specifically Beavercreek), and I've rarely been offered those kinds of things and even when employees do it's when they're sure it doesn't come off as pushy.

[@ImTakingYouToFlavorTown]

I'm also from Ohio and it's the same for me

[@Yal_Rathol]

sounds like a local thing then. maybe you live in a smaller, more friendly community, a less densely populated area (so they're less focused on you) or you're just lucky?

[@SpeedBoost]

America's obsession with guns is genuinely frightening. You'd think the sheer amount of gun deaths America experiences a year would make them rethink their relationship with guns.

[@screwthepresent9630]

+SpeedBoost Go by percentile. 'Sheer amount' means nothing, considering that Canuckistan has literally 1/10th the population. Interestingly enough, the gunnier it gets in the States the safer it gets. New Hampshire and Wyoming have astonishingly low crime rates by percentile.

[@NormalLee67]

+SpeedBoost At this point, all gun restrictions would do is make it harder to combat crime. The people who get their guns illegally (by purchasing guns outside of stores where it is legal to do so, as well as even buying guns that are straight-up illegal for citizens to own) are still going to get their guns illegally. All restrictions would do is make it harder for law-abiding citizens who would use guns responsibly (i.e. either strictly for hunting purposes or just in case of a home invasion of some kind) to get said guns, meaning armed criminals would more often than not be met with less resistance if they decided to rob/kidnap/murder/etc. somebody, and the amount of innocent people injured or killed in gun-related incidents would likely increase rather than decrease.

[@Yal_Rathol]

+screwthepresent yes, canuckistan has 1/10th (or less) the population. but america has 10 times the gun crime rate. that's not an equivalent number. if we had 1/10th the population and 1/10 the gun death, that would make sense. instead, we have, per capita, 2.3 gun deaths per year, you have 10.2 per 100 000 people. so if guns keep people safe, why does the country with the most guns not have the lowest crime rate? perhaps there's a logic flaw somewhere?

[@Yal_Rathol]

+guantanamo bae to quote jon stewart, "we must do everything in our power to protect the american people, unless it's creating a law that criminals would break!" much of gun death is due to panicked or contagious fire. basically, untrained idiots who think having a gun gives them instant hero status shooting at what they think is a bad guy or a home invader, and it's the neighbor out for a walk, or a random dude with some smarties in his hand. somehow, i think controlling guns would decrease those sorts of gun violence. this is a pointless argument anyway, your country is too blinded by the love of firearms to ever change the rules, so nothing i say can or will change your mind or the minds of your countrymen.

[@NormalLee67]

Yal Rathol How many layers of clothing do you have to wear so that you don't cut yourself on all that edge?

[@gavinsemple3448]

am i the only one who thinks these types of videos should be copy right claimed so the original creators can profit more off there work instead of someone else profiting off there stuff.

[@siefer117]

It's only a snippet that if anything should push people towards the podcast. While you aren't the only one you are the minority.

[@at0micl0bster]

i'm not putting ads on them and it's from an year old at least episode

[@Sonicfalcon16]

Can I request a moment from a podcast I can't find?

[@at0micl0bster]

go ahead (no Guarantee i remember which podcast it's from tho)

[@Sonicfalcon16]

+at0micl0bster the podcast where pat was really excited about the first mention of persona 5. I recall it's in the double digits area

[@Sonicfalcon16]

+at0micl0bster might be in the 40s or 70s

[@at0micl0bster]

there are 2(at least) the first reveal (you are slave? reveal) and first gameplay footage

[@Sonicfalcon16]

at0micl0bster ok I'll check it out.

[@EikoHarvey]

I worked at Teavana.... Yeah... It's some shit...

[@njihjkzero]

Wow Canadian target... get gud.

[@icuseriously3346]

That guy w/ the trench coat sounded like the biggest tool in the universe.