T-Mobile Home Internet 1 Year Later - I'm DONE 😩

[@michaelwoo8752]

Important update, I tried 2 days and many many chat and phone call to TM to cancel my gateway, believe me, TM make it very difficult for you to cancel it, first they switch you over to support tech and they will have you do reset reboot, move gateway to a different location and half way through you get disconnected and you have to call and put on hold and talk with a different CS and start the whole process again and each one will give you different information. I get 10 to 20mbps download and when I switch back to my centurylink internet, I get upward of 800 mbps download and no more buffering. granted, TM gateway maybe a very good choice for someone that need 5G unlimited but it doesn't work for everyone. I get so frustrated talking to TM rep because they said I use 138GB already and there be no proration if I cancel now. I told them that's not what TM said when I sign up with 15 days worry free trail, I ask the TM CS to speak with their supervisor if they don't know how to handle it. believe me, is a waste of time and no result. STAY AWAY unless you have time to kill. it's nothing but headaches.

[@talonlambrecht4589]

Thanks for telling your experience. Hopefully others see this. I went through the entire thing too. Just wanted to cancel but before letting you cancel they make you jump through hoops and trouble shoot the problem with worthless techs.

[@vxjrt]

We have the same EXACT scenario and I'm guessing you live in las vegas too. Mine's going back after 3 months of just getting LTE and 4G (Tmo baited us, only good for a few weeks in 5G then locks you out from accessing 5G even if they replaced the unit)

[@Matty__Matt]

FYI if you are having trouble canceling T-Mobile go to one of their store locations! The store will call the number for you and they will hit the buttons to skip all the Robot BS and get to a real person who will immediately cancel your service once the person on the phone is aware that you are calling from a T-Moble store. It's the fastest way to cancel from what it seems looking at the comments.

[@ers18619g]

As a long time Tmobile customer, you have to call customer service before like 5 PM EST and you will get stateside customer support ! If you call later evening or at night you will get overseas customer support !

[@maluminse6013]

Hate this wireless internet by cell phone tower. All it does is slow down phone service

[@donniebonn5162]

Same issues here. New call of duty lags pretty bad, some days it won't contact with the rockstar servers so no playing gta5. Luckily I haven't cancelled my at&t internet, which is much slower, but I have no issues playing these games.

[@dont4450]

I've had T-mobile internet foe over a year and it's been great. The only issue I had is that my gateway died. Tmo had a jew one at my door next day. But it's been more reliable and just as fast as Comcast. Glad I got it. UPDATE-UPDATE-THE OTHER DAY, MY INTERNET WAS WORKING GREAT. MY AVERAGE SPEED WAS BETWEEN 100 ,175MPS AND UPLOAD WAS BETWEEN 30 AND 50. THAT'S WHAT I'VE BEEN AVERAGING FOR OVER A YEAR. THEN THAT NIGHT WE NOTICE THE GATEWAY REALLY SLOW DOWN. MY SIGNAL IS THE SAME. THE GATEWAY WAS NOT MOVED NOR DID WE ADD ANY TYPE OF ELECTRONIC DEVICE NEAR THE UNITED. WHEN I CHECKED MY SPEEDS MY DIWNLIAD WAS UNDER 10 MPS AND UPLOAD WAS AROUND 2.ITS BEEN A LITTLE BETTER BUT NOT OVER 50MPS DOWN AND 30 UP. I DONT KNOW WHAT HAPPENED. I CHECKED EVERYTHING OUT. THE SIGNAL FROM THR GATEWAY TO T-MOBILE IS FINE, AND THERE ARE NO OTHER DEVICES USING MY GATEWAY. WHILE I'M STILL ABLE TO USE IT FULLY, I'LL KEEP MY EYE ON IT. I'D LIKE IT TO BE BACK TO WHAT IT WAS.

[@steviebaby59]

It only took me a month to get rid of mine.

[@talonlambrecht4589]

Great thing there is no service contract or agreement. At the very least you tried it and realized it wasn't worth it.

[@steviebaby59]

@@talonlambrecht4589 Yeah but now I've sent the Gateway back and they are still billing me. I'll have to go around and around with them on that.

[@BobbyWarren34]

I had T-Mobile home internet I had spectrum I switched back to spectrum

[@j.f.699]

I'm 8 miles from downtown LA and both 5g and 4g lte are not good. Don't believe those stupid website coverage map. The 5g home internet isn't even available in my area.

[@talonlambrecht4589]

That's crazy. Even being by a major city like LA you can't even get proper service.

[@yabibiin]

The map said it’s not cover my area but we apply one today ,work very well😂

[@dehnpeterson5650]

Thank you for sharing your pain! EVERY internet service provider in the US has the same putrid business plan! They ALL give you a nice package out of the box and then screw you big time when the "discounts" expire. Over the past 18 years I have had to change providers every 2 to 3 years because they double the cost if you are not willing to walk away. I currently have Spectrum in the St. Louis market and it has been great, but in December 2022 it will rise in cost by $75 when my discounts expire. I MUST leave them for at least 30 days to be able to renegotiate a "new customer" deal for another two years! I am now looking for a short term replacement to bridge that gap and was thinking T-Mobile may be the place to go along w/ DirectTV streaming or something else for a month that I can easily cancel too after 30+ days. This whole internet and streaming TV racket is so frustrating because ALL the players are in lock step promoting the same game! I'm concerned that T-Mobile is playing a dishonest bait & switch game where they provide a good product for a limited time to make you think they are great out of the box but are then are too stupid to figure out they reduce the product and hope 90% of the stupid humans don't figure out they are getting screwed! We are all so reliant on the internet today and it is VERY disappointing that there is NOT A SINGLE HONEST COMPANY out there that is providing that service!!!!

[@Batx00091]

they have issues for sure the problem actually comes from the constant lies when you call for help. sometimes i wonder if they even know what the actual problem is. every month at billing time the service goes down. you call them they pretend its an equipment issue but then it comes back and works perfectly until the next billing cycle when it happens all over again like clockwork. whats the game here? is this what we do to get the customers to pay their bill? just askin? good idea but it also affects your paying customers who shouldnt have to deal with bullshit. GET IN YOUR LITTLE MEETING ROOM TMOBILE AND DEAL WITH WHATEVER THE HELL YOUVE GOT GOING ON AND FIX IT SO THE PAYING CUSTOMERS DONT HAVE TO DEAL WITH THE BULLSHIT. AND SMALL EDIT IM ON FREAKIN AUTO PAY 🤦‍♀

[@kenny26andahalfyearsoldcha33]

Would a ethernet cable help

[@maluminse6013]

You should have just told them that you wanted to cancel because you were moving to somewhere the service was unavailable

[@speedfiend925]

Glad I watched this video. I work from home so I cannot afford to have spotty or poor performing Internet. My Spectrum lately has been TERRIBLE in terms of speed (paying for 500 and getting 91) as techs have been out to my place at least 4 times (visit #5? is today) but it sounds like it would be worse with TMO. Shame too as I seriously was considering trying them. 🤔

[@MrKevosmin]

12:39 you don’t realize that not a lot of people have the luxury where cable internet is available. but I get your frustrations , there was always the other gateway you could of asked for, the Arcadyn, still limited but at least you could get into it add external antennas to it from what I heard

[@talonlambrecht4589]

You're completely right, but the point of the video was to just explain my issues for the year I've had it, and the frustration it and been and ultimately ended in my cancelling. I'm not telling people to cancel, just the reasons why I did. Even with cable as an option I tell most people to buy this instead. You can use external antennas for both gateways. I never bothered though because any worthwhile one is a few hundred dollars and at that point I would be fixing T-Mobile's problem for them.

[@thedesertpooch9664]

I'm on day 5 of my trial connection and I have experienced everything you have mentioned, ranging from signal strength to customer service ..... I'm returning everything on Monday

[@talonlambrecht4589]

Good thing you gave it a try and it all happened at the start. Might be something to try again in a few years but no way T-Mobile will improve it anytime soon.

[@michaelwoo8752]

good luck trying to return it, you'll jump through many hoops and spend hours talking to them.

[@thedesertpooch9664]

@@michaelwoo8752 returning it to the shop i got it from

[@michaelwoo8752]

@@thedesertpooch9664 did you happen to get numerous spam email all the sudden after signing up with TM?

[@thedesertpooch9664]

@@michaelwoo8752 YES i did .... but I didnt think it was related to T mobile until you mentioned it

[@Jose_Ole_Posole]

This is the video I was looking for! I’m a gamer as well, And I was trying to see a video about what this actually does to multiplayer games. I was really gonna move over to T-Mobile from cox cause of the price. But I don’t think it might be worth it.

[@talonlambrecht4589]

Again it always depends on your area. If you know someone with T-Mobile have them test their data at your house the home internet will be very similar. Glad fthe video was able to inform you!

[@bigtimprimetime3449]

I’m getting 80 to 100 mbps on my ps5 and cpu I’m not having no issues lol

[@KINTOSOL007]

I got Tmobile home internet i been having it for 1 yr am good the price$$ for get about it i like it i get 250mbps download & 50 upload some times more are less Depends on the interference you can't do nothing about it interference is everywhere

[@all-in9365]

Why do yall think ur gona get great speeds for gaming off a cellphone tower 🤣

[@TheNetworkMasterGaming]

@@all-in9365 I use it for gaming no issue I am in an ultra-capacity area though. I get around 250-600 down and 30-90 up. The ping stays around the 40s. I know it might not be ideal for gaming but the lines for the cable are old in my apartment and this is a better solution. Works for me may not work for everyone else .

[@Hiltonliveparanormalnews79]

I added a tp link router for 29.99 bam problem solved but I was having those same problems

[@talonlambrecht4589]

Yeah I originally used a TP-Link Archer then upgraded to a deco mesh and the issues persisted. Didn't really matter though because I had latency being hard wired into the gateway and matter if you have another router, all data will have to be routed through that gateway.

[@gbinman]

First level customer support only read scripts with pretty much all products only read scripts.

[@jbs256]

Talon, I feel your pain. Last October I signed up with TMHI because in testing it (at the time my third try) I finally got good speed. 500/100. I was elated as it was quicker and cheaper than Spectrum cable. Well the glow lasted a good long time. But more recently it has been a downward spiral, until I hit a wall and KZbin just froze on spinning dots. I speed tested and had 2/1 yup 2/1. I trouble \shot it and got some speed back but all my good speed was gone. N41 didn’t disappear but was now slower than poop. I eventually settled in to 100/30 but it was not reliable, KZbin kept choking so I knew I was going even slower. I called Spectrum and set up an install. I have gigabit which yields 940/40 in real world. It’s more but I have one discount that lasted a year and another stacked that lasts 2 years. Maybe Verizon will come to my area and or TM gets their poop together. I also dropped my TM cellphone but that was a mistake as Spectrum which is MVNO on Verizon sux eggs much worse than TM. I’ll probably stop cutting off my nose to spite my face and get TM back. I’m not saving any money on the cell side as Spectrum charges the same basically but with a data cap. To my knowledge I’ve cancelled TMHI but have to wait for a mailing label. I may have a fight on my hands if they pull crap like they did to you. Thanks for making me feel not alone. Joe

[@Dutch84]

Yeah I had a hard time canceling too. I was connected to 5G but latency was still high. They were routing traffic to a server too far away or something.

[@StephenBiz]

I’m pretty sure it uses both signals combined, it’s called non stand alone & it binds the bands together for higher capacity the lte band is called the anchor band … my phone is the same way usually connects to band 4 & n41 for ultra capacity, which is what you want since usually t mobile has 100mhz of n41 + whatever the other band is in your area.

[@talonlambrecht4589]

You're generally right. This is called aggregation when multiple bands are used. Try apps like netmonster and you can see what bands are all being used. There is always a primary band and there can be multiple aggregate bands in use. Either way when TMHI came to my are athe firmware on the gateway only connected to 5G bands. It worked great, slightly slower speeds but latency was good enough. Now the gateway can connect to LTE bands, whether or not the service is using aggregate links the fact is that latency is terrible, but technically my speeds have increased since LTE could be used, and I just want to option to only use 5G if I want to.

[@luludufuret4585]

100% the same experiences as yours. The very worst. Ditched them after two weeks.

[@talonlambrecht4589]

At least yours was bad at the start. Mine got progressively worse and it made me try and force myself to have it far longer than I should have.

[@silversamuraii6292]

TMOBILE IS THE WORST THING EVER MY FRICKING GATEWAY IS ONLINE BUT IT IS NOT CONNECTING TO NOTHING WHICH IS SO FRICKING ANNOYING. I HATE MY LIFE.

[@nickb3914]

If you install n external antenna you can band lock it but it’s probably not worth the effort if you have similarity prices cable internet.

[@talonlambrecht4589]

Yeah that's the thing. If there's other options than T-Mobile the cost and effort to install an external antenna isn't very worth it. I was tempted to get one but most are a couple hundred dollars.

[@Siegefya]

I enjoyed Cox when I lived in Gainesville FL, absolutely loved it in fact. I was paying 80 for unlimited and it was fast.

[@talonlambrecht4589]

Yeah cox overall is far from the worst. I've heard nightmares of people using Time Warner and spectrum. Cox has changed many of their plans overtime, sometimes for good and sometimes for bad.

[@profitgee1]

For me it's been great ! Not perfect but far better than any other options we have available in my rural area!

[@talonlambrecht4589]

I've heard great things about the service in rural areas and honestly it seems like a great way to provide miles of excellent service without the need of laying expensive copper or fiber in the ground. Glad it works great! From others it seems TMHI really struggles in medium size cities where there's plenty of network congestion but it's not big enough of a city with high enough customer base for them to quickly increase capacity.

[@poppalance]

I've been using it for about a week now. I only get 2 5g bars on the router BUT on my phone, I get 3 5g bars. I'm in the country n woods in VA (about 2.5 hours away from DC) and TBH, I'm surprised they even have ANY 5g service down here.. THE 5 g signal varies in my house. It jumps from a very strong 4g to good 5g randomly. But when I'm outside, it stays at a good 5g. Satellite service it twice as much. Streaming moving etc. works fine for me. I guess TMO for me works best for now..

[@dennyzak741]

It’s not T-Mobile it’s your net work stop and think. Are you the only one having troubles probably.

[@EmCeeMS]

Thank you for this video. I’m glad I haven’t made the decision to go with them

[@jl644]

We just got duped.... We were offered with the T-mobile internet and capped with 100GB data limit and then got throttled down so bad, you can't use the internet. It's our fault in our part not asking if there's a data limit involve with the plan. Turns out, our area isn't supported with Unlimited data. So we had a Lite version of the plan of internet. Sucks because we had such great speeds in a rural internet. And we only had it 1 day lol.

[@talonlambrecht4589]

Wow, I didn't even know certain nareas had data caps. It's these situations that makes you wonder why. It's home internet so 100 gigabytes is nothing and today so many people rely on home internet for school and work that throttled speeds are unacceptable.

[@jabs0907]

If you have better options better then T-Mobile go for it. For me T mobile been ok with me and their my only choice in my area. T-Mobile is not for everyone.

[@talonlambrecht4589]

Even with other options T-Mobile can be a great choice. I tell every friend that isn't a gamer to go with them instead of Cox or CenturyLink in my area. T-Mobile had great speeds and price so for literally everything but gaming they are better than the competition in my area.

[@bpeteyp]

You dnt have tmobile data caps cuz with the bad service u will NEVER hit it

[@tuanngnt]

I just go back to Spectrum because they gave me a deal that I couldn't pass and besides T-Mobile internet service is ok for me. The quality service of Spectrum is way better than T-Mobile internet. Spectrum offered me $20 per month for 2 years without a contract for 300mbps; that is an $840 saving right there for me. After 2 years, they said they will raise only $10; but I doubt it and I don't care. I normally have Spectrum and AT&T but dropped them to go to T-Mobile and I had T-Mobile for about a year; now I am going back to Spectrum. If you have multiple family members using the internet or using the internet for work, stay away from T-Mobile.

[@catrinag.9262]

It's funny we had problems all of a sudden for awhile..about a week. At first they wanted to send me a new gateway and I accepted but then noticed everyone in my area on a neighbor FB group was out so I called back and cancelled and told them I'll wait it out because it is their tower (customer service is a joke). A day and a half it was out completely. Then came back on for a day on Friday and then out Saturday and Sunday. Came back on Monday and then back out Tuesday through Wednesday. This whole time I would call and they said oh they're still working on the tower. I told them so basically I'm paying for unreliable service. They knocked $30 off my bill. Then I told them I have a college student which I do that is doing summer online courses and we need wifi because I had to take him twice to a friend's house to do his work. For some reason either they thought oh they need their wifi or fixed the tower because it's been consistently back to normal now. Oh they also did send me a new device but the UPS guy dropped it at my door and started to walk away and said oh wait ma'am this has been cancelled I have to send it back. I said good I didn't want it anyway. I also cancelled the new device because if you don't return the old one in 7 days you get charged almost $400 and with a special needs child and everything I do I'd prob forget. So yeah we're not gamers or influencers. We just stream a lot of movies and shows so the speeds are fine for us and being rural that's about the only option we have. I did hear at&t is finally putting fibers in our area but that's who we had before (high speed 'dsl' so it was definitely not high speed Mbps download like 4 not even joking) and they gave us so many issues that's a whole other story. Internet wifi seems to just suck all around period these days.

[@talonlambrecht4589]

Yeah I have had friends deal with whole outages because eof tower maintenance or upgrades before. It really messes things up and with people working from home and going to school it's something they can't have happen. You are right though. There really is no good internet providers or companies. Some may be better than others but none of them are actually great providers that tick multiple boxes like price, performance, and customer service.

[@marcslafter5814]

t mobile best net i have had really good speed with no issue and great price since the got with star link i have had t mobile 2 years no issue and stream all my tv and games and i have same router that u had too

[@Lyenye]

Yeah, when we got this going we were told it was great for gaming and would not have any problems. Guess what? Lag and disconnects to the point I can't even play my favorite game at all. Slow CenturyLink is better for gaming. I like T Mobile for installing and for streaming, though.

[@izibit74]

I'm going.back to spectrum also. Mine slows down to 5 megs. Also never got the 30 dollar price either

[@2jjordan124]

Your voice lines have to be on the magenta max plan and you have to have at least 2 lines also!!

[@izibit74]

@@2jjordan124 I got 3 lines on Magenta lol. They gave me a credit. I will call again this month. It says 50 again lol

[@talonlambrecht4589]

That's pretty rough speeds. The updated price also takes a couple months to reflect on your bill. It's very frustrating that it takes anytime at all when it's all on the same bill as your phone bill that actively says you have magenta max.

[@PhongNguyen-nz9kz]

I haven’t had any issues, mine has been very good internet. I get over 800 mbs download and good upload. I got the new router from them and it’s quick.

[@talonlambrecht4589]

That's insane! That's awesome though. Glad you can get that for only $50 a month.

[@PhongNguyen-nz9kz]

@@talonlambrecht4589 thank you, I left Comcast, I was paying 200 a month and I am so glad I don’t have to anymore. I wish it was good for you too. Maybe in the future.

[@talonlambrecht4589]

Spread the word in your area. $200 for home internet should never be a thing and Comcast needs more people to leave them behind. Even for me I was getting about 350 down when I cancelled and am going to keep recommending the service to most people in my area unless they game, and even then it's just a matter of time until T-Mobile irons out their latency here.

[@michaelbrunell985]

Just switch back to my cable internet too lot faster have pings down to 1 -10 pings now .. BIG Difference !!! Unless T-Mobile gateways are useless there Modem/ Gates need external antenna 📡 ports so you can get those pings down I do see T-Mobile Home Internet Falling of the map into they get new & better Equipment & better Software abilities for their equipment This internet good enough Retired Old People it's bad when your T-Mobile Cell Phone Can Down Load & Up load faster than Your Home Internet stand right next to your Gateway & they both use the same Tower 🙈🙉

[@talonlambrecht4589]

I do believe at this point it is the hardware or at least the firmware for the gateway. Sitting right next to eachother my phone always got better and more consistent service. I don't even pay for magenta max so my phone shouldn't have some kind of priority. You would think a standstill device that requires constant power (even though it has a battery TMobile refuses to use) would have better connections to the tower but nope.

[@matthewholt9501]

Question for you talon my t-mobile trash can always had nat type 2 then about 5-6 months ish my nat went nat type 3 and would stay like that for 2 3 weeks then go back nat type 2 . It keeps doing that . Did that happen to you please let me know thank you.

[@talonlambrecht4589]

I've had this happen to me only once. The frustrating thing is that there is nothing you can do. This is my point exactly throughout my entire video. Most of the issues with the service would be solved if they just gave us proper firmware that allows the user to change these settings. You currently cannot change your NAT settings and your only option is to call T-Mobile and see if they can. I found a recent reddit post talking about this: www.reddit.com/r/tmobileisp/comments/t0m983/sudden_change_to_strict_nat/? Seems like most people just suggest waiting it out or leaving the gateway off for prolonged periods.

[@claytonloeschjr373]

I have had T-Mobile internet going on 1 year now. First day speeds were pretty good. I was getting 50-100 Mbps down and 5-6 up. Now I am getting less than 10 down and less than 1 up. I have talked (tried) to T-Mobile tech people. But as I said tried. Can't hardly communicate because they can't hardly speak or understand English. I am planning on bitting the bullet and going back to Spectrum this week. Don't want to but have no other choice. No other service where I live.

[@talonlambrecht4589]

That's just sad to hear. You know it's not a problem with your location either but instead T-Mobile must have changed something over time or your area got significantly more congested. Either way it sucks cause you can't do anything and the customer service they hire is essentially useless. Sorry to hear your poor experience. As painful as it is to switch to cable companies it's probably better than forcing yourself to deal with bad internet.

[@Vulcankrypto21]

Yeah that’s what I’m dealing with currently speeds we’re great first day upgraded to the new black modem now barely pulling over 10 down and high ping

[@talonlambrecht4589]

Sorry to hear it got so much worse :(

[@Vulcankrypto21]

@@talonlambrecht4589 yeah this was my last resort as internet but I been hearing Comcast might be expanding to us towards end of the year hopefully

[@talonlambrecht4589]

@@Vulcankrypto21 At the very lease having more options never hurts. Hopefully they do expand to you or T-Mobile fixes themselves.

[@Kicktreeshes]

I had 900 ping on apex with this internet 💀 and gta wouldn’t even load me in a lobby

[@talonlambrecht4589]

Ouch... Don't know how they can say their service is better than cable providers when they can't even get a baseline for gaming latency.

[@rstr0up]

Where are you located?

[@mikewhite9818]

Over seas phone support sucks. T-Mobile uses over seas support.

[@talonlambrecht4589]

Yeah it seriously affects the customer experience. With how terrible their customer support is they might as well not even have it.

[@mikewhite9818]

@@talonlambrecht4589 I now only use the local store as support. In the beginning they tried to not help but as my voice became louder and louder they quickly changed their tune. Now when I go to store they are cooperative. I told them they need a tech that can go to peoples home for a fee. Most people would have a difficult time dealing with the set up. T-Mobile is a leftist company so helping customers is not a priority.

[@luludufuret4585]

@@mikewhite9818 Actually, no. TMobile is owned by Deutsch Telekom which in turn is 100% owned by the Department of Defense of Germany. If anything, it’s a 100% Nazi company because the German Department of Defense is the most Hitler friendly ultra right wing department of the entire German 🇩🇪 government. It surprises me that you do not know that. Additionally, all mid to senior management appointments to TMobile anywhere must be approved by Berlin.

[@mikewhite9818]

@@luludufuret4585 Germans are very leftist. Remember contrary to what we were taught Nazi’s were leftists. The leftist’s today are using many of those techniques taught by Nazi and Communists believers.

[@MrKevosmin]

Use Twitter to contact someone, you’ll get better and faster quality help there

[@user-kp6ud7ht4z]

damn bro you could've added antennas and then you'd have 10-25ms latency at most. you wouldn't believe the difference

[@talonlambrecht4589]

That defeats the point. It shouldn't be a requirement for the customer to fix the issue. Especially since most of those antennas, especially from waveform cost upwards of $200-$400. TMHI is cheap but compared to a cable company near me the price is only $10 more a month. It would take upwards of 3 years to make it worth it to buy an external antenna. For someone living in a rural area it would definitely be worth it though.

[@user-kp6ud7ht4z]

@@talonlambrecht4589 good point

[@Butterstuffs]

terrible internet. dont be fooled by their schtick

[@jamone2010]

I have no problem with mines 1 year now

[@talonlambrecht4589]

Yeah that's the problem with even talking about a service like that. It's so dependent on location that ever experience will be different.

[@iamsean92]

I'm pretty sure you can select the band by creating an additional Network on the app

[@talonlambrecht4589]

You are referring to 802.11 bands for wifi. Which you are right about. During setup T-Mobile only has you put one SSID. The 2.4 and 5 ghz bands will both use that ssid. Is someone wants to separate them they can use the web application to create two different SSID's. This is just for wifi though and T-Mobile doesn't give the user any control on their cellular connectivity.

[@iamsean92]

@@talonlambrecht4589 I understand the difference between 5G and 5 ghz. That's not what I'm saying. I've noticed when it's using LTE bands it will switch to the 2.4 GHz. And when it's using faster bands it's 5 GHz. If you force it to use 5ghz and usually sticks to the faster bands.

[@iamsean92]

@@talonlambrecht4589 but I guess it obviously all depends on where you live.

[@davidgrasscutter6545]

It was junk, T-Mobile should have waited for a better roll out

[@talonlambrecht4589]

They jumped the gun a bit too early. They've lost customers who now may never try it again.

[@rickysmooth1015]

Don't know what you being experienced but mines is great😁👍🏾

[@SpeedUpThatComputer]

@@talonlambrecht4589 This could give verizon an advantage because verizon hasn't rolled out as fast from what i noticed. Tmobile has their 5g internet in my nearby city (bessemer, al) but verizon doesn't.

[@geo32573]

Hmm works great for me. I stream KZbin TV on multiple devices in my house and play multiplayer online games with friends on PC and Xbox. I get latency spikes sometimes in games but for $50 a month I'm not complaining. No issues streaming live TV. I get anywhere from 50 Mbps to 300 Mbps but as long as I don't see the lag (and I don't) then I don't really care about the fluctuating speeds 🤷

[@talonlambrecht4589]

That's the problem with sharing your experiences with a service like this. It's a nationwide service and every person in every location will have a different experience. Like you I had great speeds, but unlike you I had terrible latency. Some people have terrible speeds, and others can't connect at all. It's different everywhere.

[@geo32573]

@@talonlambrecht4589 I agree. My speed hasn't been a concern but I get latency jumps from time to time which is noticeable during online gaming. I'm willing to stick with them for a little while to see if it gets resolved. I'm saving $120 a month with T-Mobile vs Cox Cable. AT&T fiber is moving into my area so I might switch to them when it becomes available if T-Mobile doesn't fix the latency issue. It's not bad, just annoying at times.

[@ers18619g]

How much do you expect for $50 per month ! People are expecting too much !!

[@talonlambrecht4589]

I don't think price should be a metric. It's one of the issues for the service. Nationwide the service is $50 no matter where you live but the quality of service will vary. I have seen people get extremely low latency and up to 800mbps but I have also seen people who have lost service for days, or consistently get higher than 50 Mbps. T-Mobile needs to come up with a good minimum benchmark that is promised.