Thanks for the Feedback | Doug Stone & Sheila Heen | Talks at Google

The authors of the classic bestseller Difficult Conversations return with Thanks for the Feedback, the first book to assert that receiving feedback well is a skill that can be taught and refined. With humor and clarity, Thanks for the Feedback takes an honest look at why feedback can feel so hard to hear, and gives readers the framework and tools needed to metabolize challenging information and use it to fuel real change.
WHY: Each year, over 100 million American workers receive a performance review or other evaluation, and every child is handed back about 300 assignments, papers, and tests. At least 40 million people will be sizing each other up for love on line, where 71 percent of them believe in love at first site. We will fail eye exams, receive speeding tickets, get passed over for promotion, and not like the number staring back at us on the bathroom scale. Our in-laws, neighbors, and friends will give us "advice" laden with judgment. We all get feedback-formal and informal, explicit or implicit-in our personal and professional lives every day. In Thanks for the Feedback, Stone and Heen teach readers how to turn evaluations, advice, criticisms, and coaching into productive listening and learning.
About the Authors: Sheila Heen and Douglas Stone are Lecturers on Law at Harvard, and founders of Triad Consulting. Sheila's clients span five continents and include the White House, the Federal Reserve Bank, Merck, PwC, Unilver and many others. Sheila has appeared on shows as diverse as Oprah, Fox News, CNBC's Power Lunch and NPR, and her articles have appeared in the New York Times, Harvard Business Review, Real Simple, and elsewhere. A graduate of Harvard Law School, she is schooled in negotiation daily by her three children. Doug's clients include Citigroup, Honda, HP, Time Warner, the White House, the Nuclear Regulatory Commission, W.H.O, and UN-AIDS, and he has worked with journalists, diplomats, and educators in South Africa, Kashmir, and the Middle East. His articles have appeared the New York Times, the Harvard Business Review, the Rotman Journal, and elsewhere. Doug appeared with Sheila on Oprah and has been on many TV and radio shows.

[@gwright2312]

We actually used this book at work. Thanks for The Feedback, very helpful.

[@RRObounou]

Loved this talk! It's curious that Sheila was excluded from the video photo cover...

[@SereneMornings]

The session is awesome.

[@patticriss2238]

I got quite a bit from this presentation. Thank you for your research.

[@StoryShotsApp]

Thanks for this video. We just added her book, Thanks for the Feedback to our app and linked to this video.

[@YourNickIsTaken]

I got coaching, but at the and they said, i will be fired if i don't succeed implementing 2.5 time more tasks that is acceptable during the sprints and showing development on the soft skills they required. Guess what happened. I developed psychosomatic symptoms and whenever I enter the building my hands getting shaky, my heartrates elevates, anxiety kicks in and i want to jump off the window every 15th minute and i'm not able to focus on my tasks. It took 5 months to live workdays like that. It will leave a mark. I told them this is counter effective, they told me, than i will be fired. Though i finished 92% of the tasks (with 15% overtime) i was told this is not good enough, you were not paying attention to others and were not evolved at all during this time. You have issues, you need to work on those, or you will be fired. Thank you for the feedback! It was effective. I found this book because of it.

[@carmendomenechlinde4442]

It's excellent in all areas of life.

[@johnflandonovan925]

Homey needsa Drink of Water. ")

[@coach7197]

How is there fewer than 25 comments on this?

[@zhenglingfeng]

Wow, so many empty seats

[@crazywayne7051]

That's because they can't deal with the truth of reality as to how bad their products truly are and the fact that they do not respond to issues will cause legislature to step in and totally pooch the pooch without the pooch.

[@LoveGuruBlaire]

It's strange that these talks are so empty.

[@LanceWinslow]

I know right? Maybe because they video them and everyone knows they can watch them later and everyone at Google is so busy. As an author it is very good to do these talks, they spider well in the search engine and easily found with high-rankings at KZbin. I had the exact same observation.

[@zhe_li]

I think many were attending remotely.

[@DhruvKhoslaDK]

21:30

[@123axel123]

The woman is more engaging than the man. That's my feedback

[@crazywayne7051]

Yeah I got some feedback for you why have you told me screwed up KZbin. Like the sound in the videos it's never the same from video to video or even within the same video you can't even get the game correct on the audio let alone get the visuals to function. and now you've totally screwed the pooch with your ads that block and lock out all controls of the Android system while the ad is playing you guys are really pushing the limits of your power I hope that the government regulates you strongly and punishes you severely for your manipulation and control. PS please kick large rock with barefoot and post photo of broken toes thank you