Major Problem with my New Lexus GX460 - Why I've owned 3 New Trucks in 45 days (POV Binaural Audio)

[@Affalterbach1967]

Presenting this as an investigation and resolution is so much more satisfying for us viewers than if you milked it for 'Everything wrong with my $70k Lexus', 'Lexus Lemon', 'Worse driveshaft vibration than my old BMW', ...

[@TedwardDrives]

I also felt like bringing an audience into my frustration before a resolution would just negatively impact my mood.

[@bigdlife86]

Truth.

[@Radio_180]

Hear, hear. The day I'm seeing video titles like "Everything wrong with my $70k Lexus" is the day I unsubscribe.

[@Zuhzuhzombie]

What was the problem? I ended up skipping through it and never heard an actual reason.

[@bigdlife86]

@@Zuhzuhzombie Like many GX’s, after multiple back to back sets of wheels & tires on the 2nd one, the issue was never fixed so they bought it back again and put him in a 3rd GX that’s been better.

[@thesearch9048]

Kudos to your Lexus dealer for outstanding customer service! They truly went above and beyond to make sure you were taken care of!

[@RajeshRamsaroop]

Was it because he's a fairly popular youtuber (did they know that?) or was it because they're genuinely a good dealership? Not doubting you or anything, just a legit question. The service he received was def "peak" dealership customer service, but I really wish it was the standard for everyone.

[@joetacchino4470]

@@RajeshRamsaroop Based on my one and only Lexus ownership experience I have no problem believing that they would do this for pretty much any customer.

[@RajeshRamsaroop]

@@joetacchino4470 I believe you based on what I've heard about the Lexus dealership experience!

[@pinkbono]

Bought a Lexus RX450h last year and my dealership was top notch on all topics every since so, a truly great experience from day one.

[@HashMaster1776]

@@RajeshRamsaroopLexus is pretty good at not screwing their customers. I’m sure they’ve also been paying attention to the GM & Ford dealers undergoing federal investigations and penalties.

[@thatjdmfd]

As a business owner, I have to recognize how respectful you have been in your communication towards the dealership in this video. With what you've said, it is fair to say that dealership handled things well, but we must not forget how civilized you've stayed throughout telling your story. I respect a fair and respectful customer and it helps us digest what the customer wants or what problem they're facing.

[@rpm773]

Re: The key issue 4:55. I've had a few instances where some oddball thing happened to me, and only weeks/months later was I able to piece together that I was a victim of fraud or theft. I think it was wise to trust your instincts.

[@boolji]

A 'normal' customer most definitely would NOT have gotten this fabulous treatment one after another, but I'm glad it worked out for you, Tedward.

[@clubracer6]

I would think anyone else would have had the same outcome. Lexus and many of the higher end brands operate like this for customer loyalty. Lexus probably assisted behind the scenes or will help out financially as it related to the dealer. Eventually this could have turned into a lemon law situation which they would not want either.

[@steverogers7211]

@@clubracer6 You think a normal customer would get 2 new cars?..

[@clubracer6]

@@steverogers7211 if they were both defective, absolutely.

[@bp9696]

@@clubracer6 delusional. obviously this is special treatment for some with a reach and audience

[@boolji]

@@clubracer6 no normie is getting two new cars, buddy. Would have been given new keys and Sayonara

[@Triptisim]

It is SO disgusting that this dealer experience is the exception and not the norm. Especially for everyday people that aren’t in an online auto-influencer position. I’ve had to go to a couple different dealerships in my city and I’m lucky to have found one with techs and service managers that are also auto enthusiasts who I’ve made actual personal connections with and trust with my vehicle. It’s sad you have to be “in the know” to not get scammed or taken advantage of when buying or servicing a car.

[@rustbeltrobclassic2512]

It's a lexus thing.. I have owned a bunch of vehicles, but lexus service and dealerships are on another level.

[@Triptisim]

@@rustbeltrobclassic2512 I’ve also owned a bunch of cars across almost every brand and can say that it is hugely dependent on your area. I’m glad you’ve had luck in your area, but as a whole this is flat out untrue. I know a bunch of folks that love Lexus who have had awful experiences at some of the dealers. Even when dealing with the higher end stuff (LC/IS 500, RCF etc.). Not saying Lexus as a whole is bad by any means, but just from a dealer perspective overall they are no different than any of the other mass market luxury brands (BMW/Merc/Acura/Porsche): Better chance of finding a GOOD dealer/service dept, but its still not guaranteed which is such a shame.

[@Real_Natural]

@@rustbeltrobclassic2512 have you ever asked for a new car because of missing key? Not going to happen. The contract does not include a money back guarantee. It includes a warranty and an arbitration option if you're unhappy.

[@rustbeltrobclassic2512]

@@Real_Natural Must be a state thing, but where i am they have to supply a 48 hour return clause on all new vehicle purchases.. so yeah, you could bring it back for a key issue.. or a floor mat, wouldn't matter as long as you were in that time frame.

[@PaulsPlace]

What an outstanding job by that dealer, kudos to them for standing by you on that. You can definitely hear the vibration in the video with headphones, that would have drove me insane. Curious about Lexus/Toyotas long term reliability and quality now, you have this issue, theTopher had memory seat buttons fall into the dash on the TX, Tundra Twin Turbo engines are blowing up, RAV4 Hybrid main electrical connector is corroding and causing them to be disabled, hopefully they get all these issues ironed out and can continue the legendary reliability. Sorry to hear about all that, glad you were able to get a fixed one though!

[@soupsfarm1825]

i cannot tell you how many tundras with blown motors are in my shop. one of my homies had this tundra in his bay for 4 months! metal shavings in the oil gallery causing crankshaft failures

[@JSLTRD]

Have a 2022 Tundra and a 2023 GX. Have not had any issues with either. The Tumdras had a wastegate issue in some of the first ones. That was corrected and I’m not aware of any other issues involving Tundras other than some typical recalls Toyota has had.

[@stuntvist]

I dunno if they were petrol or diesel variants but a gov forestry company in Estonia bought a fleet of 2014 ish (don't remember exact year) Hiluxes and a large chunk of them ended up grenading their engines. It really doesn't matter what brand you're buying there's just so many variables in cars and they all have their own issues. You can find M52 BMW's with 300k+ mi with flawless nikasil cylinders that are still within factory spec for a brand new engine and you can find ones that have no life left in them without replacement liners after less than 100k. The issue isn't that they're unreliable (they're tanks, they're more reliable than a lot of Honda's and Toyota's I've seen) but sulfur contaminated fuel will chemically rip the coating off and destroy the cylinders (also why the US never got Alu block M52's, you didn't have many regulations against sulfur in fuel). Something as innocuous as fuel can be the defining factor in whether you have a great or terrible experience with a car.

[@ZagelMedia]

and to think that the gr86 and supra don't even have toyota powerplants!! the gr86 had the RTV issue from factory and it still annoys me that Toyota had to cut costs by not r&d'ing new engines which would make the cars much better and even more reliable

[@rightlanehog3151]

Not every car can be a Ford Crown Victoria.

[@cucamongaduke3600]

Your gut on the key issue was spot on. Friend of mine had a Mercedes C class and, where he lived, it was always parked in a carport. Someone cased the area, saw the car as the mark, took down the vin from the front windshield and then went to a Mercedes dealer where a friend of theirs worked. A couple hundred bucks and a few weeks later this guy has his own key to my friend’s car. Guy shows up late one night and just gets in the car and drives it away while everyone else is sleeping. My friend later found the car by searching the vin on the web. It was for sale at a mom and pop retailer outside of his town. Skip to the end, he got it back. There are a lot of people out here that we can trust. There are also many that we can’t. You went with your gut and that was the right call. I’ve seen how it works and it’s not fun.

[@jmilesfox]

Not sure that situation is the same as the problem posed by Tedward.

[@benagrawal1119]

In 2022 I bought a brand new IS350 as a long term daily to keep “forever”. Car vibrated pulling off the lot with 5 miles. Same story, wheels, tires, etc. lots of buzzes and rattles inside. Dealership was not as easy to deal with. Ended up selling it back to them for small loss. Lexus may last forever, but the build quality is not what it used to be.

[@lvsqcsl]

@benagrawal1119 I had the same issues with my GS350.

[@marcusj4467]

I owned a GS350, never had that issue and now have a GX, no issue either, I’ll call myself lucky

[@CraigC-h6b]

What did you buy as a replacement?

[@occckid123]

Flatspots I tires from low profile tires would do that for me for a while but then get better.

[@bck0001]

Admirable self restraint in not using your platform to rant before the situation was resolved. In these situations I often conclude that it’s me who’s crazy, especially when a dealer “can’t reproduce the problem”, and I can see having eaten a loss and trading it in immediately, had they refused to make it right. Even Toyotas aren’t perfect, and they all have variation in production. My response has become to just buy what I enjoy driving most, even if that’s a BMW that may (or will) betray me at some point. I’ll be on the lookout for your bad one on the used market, whenever I replace my FJ80!

[@codejunki567]

He didn't need to rant to use his platform, dude got offered two brand new cars as full, free replacements. You think a normal guy is getting that? LOL.

[@bck0001]

@@codejunki567 fair point, don’t disagree especially on reflection. And for how many of their excess GXs he sold. I think a good dealers response would likely end with some new keys (what I’d vote for) and maybe a bit of cash or free warranty. Still, as an influencer even, I might rant regardless.

[@frazzleface753]

@@codejunki567 I agree. There is no way we're getting that treatment! But, all of us would take advantage of it if we could lol.

[@mimigz]

Lexus service has always been phenomenal for me, especially at herb chambers in Hingham. They really have the best customer service experience out of any other car company I’ve heard of.

[@terminator1562]

Tedward got this treatment because of his platform. Any other person would have been ignored

[@DirectX3]

100%

[@Dabdad]

Disagree, Lexus has taken care of me, on their dime, more than expected. Just my experience.

[@turboshottho]

if you take no for an answer then yeah

[@Fynnzzz]

You better buy a lottery ticket lol, because this whole situation seems like some EXTREMELY low odds

[@TedwardDrives]

I've been saying that I won the Lexus Lotto lol

[@6942O-n6n]

But others have the similar problems with their GX, so much for the unflappable build quality of Toyota/Lexus. Any other brand and people would be grilling the manufacturer for something like this. Imagine if this was a BMW, the comment section would be on fire

[@yankee2yankee216]

He’s been having extremely bad luck. This may not be the best time to buy lottery tickets!

[@yankee2yankee216]

@@6942O-n6nIt’s not? Nothing is perfect. Toyota’s problem is enviable. It is so good, that the moment they make a single lemon, or two, apparently, every body is in a panic! Cars are complex, so however good their QC must be, sometimes something slips through the cracks. The ultimate test is that it doesn’t happen often and the company stands behind you. The bottom line is the customer must get what he just paid $60K+ for. In the case of Toyota, it must be very much worth the dealer’s effort, even if it costs them sometimes, to make sure that every customer gets what they paid for.

[@panzer_TZ]

@@6942O-n6n Agreed, Toyota fanatics need to be called out here. My next vehicle will probably be a Lexus, but if this would've been any other manufacturer there is no way the amount of copium in this comment section would fly from the Toyota fanatics. The Car Care Nut has the 'lean' issue with his new GX, so clearly there are old issues that Lexus has deemed not worth it to correct from factory. Shocking, Toyota/Lexus wants money and does a cost/benefit analysis like everyone else.

[@collinhayes9509]

Your dealership experience is mind boggling to me. For someone who's boughten several new cars. The issues i had with those were shrugged off with the good ole, "we cannot duplicate your issues..." i ended up having to go through a lemon law attorney for the 2015 TDI Golf. (which i ended up winning.) Kudos to that Lexus dealer!

[@collinhayes9509]

@@aluisiousoh no, someone used informal writing on KZbin 😮

[@lvsqcsl]

I guess he means past tense of bought.

[@collinhayes9509]

⁠@@lvsqcslWhat was written is past tense though. Perhaps I’m misunderstanding

[@legatus9081]

I think it would be good to mention the fact that being a public figure with a large outreach, you are more likely to be treated right by a dealership that wants to look good/save face. I'm not saying this is what happened, it's just something that I think needs said

[@danielparisi6614]

Test drives are actually a wild concept considering you spend 10-15 mins of seat time before dropping tons of money. I was fortunate enough my local dealer let me take my truck home overnight as my test drive.

[@SStarlight9614]

The KIA dealer, around here, just throws you the keys and tell u to bring it back and take as long as you need to get a feel for the car. They throw a tracker on the car just in case you try to steal it, though. I find this better than having a person from the dealer have u drive the car on a predetermined route that won't let you drive the car faster than 35mph and on some rougher road.

[@alexsystems2001]

I’m really impressed with your Lexus dealers. I had bought a brand new 2017 LS460 and at like 4,000 miles it was making a horrible whistle while on the freeway. I went to 4 dealers, had a whole bunch of their lead techs and a DSPM from Lexus/Toyota corporate come out with NO SOLUTION they tore interior panels apart and did all sorts of things. My car had all sorts of creaks and rattles after that and none of it fixed the problem. Finally after about a year of living with it a service tech found out it was the front brakes, they put new pads and rotors on it and the noise went away. This was after other dealers basically ruined the interior of my car. I will never forgive Lexus for that treatment. During all of that I even wrote and mailed a letter to Akio Toyoda asking for a buyback of the car. It was a HORRIBLE whistle going down the highway, it was piercing and this was on their LS. Also I had a 2003 GX470 and in April 2023 I got a GX460, so far I love it.

[@thedetective8150]

Did Lexus buy back your car? Congrats on your new GX 460.

[@kevindasilva7805]

Amazing Video Tom, I’m really glad we were able to get you in another GX460 with the right specs you needed. Good luck in your journey and I hope you get to fulfill all your adventure in the New GX. P.s we still have 7 GX 460 available so anyone that’s in the market for one.

[@TedwardDrives]

Thanks Kevin!

[@jtb2180]

is the one making the rumbling sound included in the 7

[@robertbcope]

Imagine if you got the unit with the vibration first, you might have just assumed "this is the way it is", and driven it. Glad that didn't happen!

[@TedwardDrives]

I hear you but I’ve driven a bunch of them. I’d definitely know something was wrong.

[@bigdlife86]

@@TedwardDrivesSee…same here. Despite what the dealer and corporate keep saying…

[@iamroad6299]

I bought a new 2023 GX460 this past October. Immediately started to notice it was hard to get the interior temperature to a comfortable setting. Long story short - With the AC on the passenger vents are 10 degrees warmer than the driver's vents (sync'd) and the floor vents are hot. I've been to two dealerships about this. So far every GX tested does this except one that reversed the temps from front facing vents. It's been documented that with the air at 65F (example), AC on, front facing vents are off by 10 degrees and the floor vents are 100F+. The dealers refuse to open a TAS case with Toyota/Lexus because "It is normal" since they "all" do it. They told me to call Lexus about it. I did and a case manager ("Lexus Advocate") was assigned. They essentially told me they spoke with the original dealer and nothing was found - "it's normal." The dealers kept telling me to go to Toyota/Lexus and Toyota/Lexus kept telling me to talk to the dealers. Essentially - pound sand. PS. Also see in your video it looks like you are constantly holding the wheel to the left. I had this problem off the showroom floor also. It's the way they align the vehicle I was told so there is a tweak to do to the rear, as well as, a slight tie rod adjustment. This problem is fixed now. My conciliation price.

[@dannykelly3617]

Great to hear they took care of you! My old 2000 Land Cruiser developed a similar vibration around 200,000 miles. I threw a few parts at it hoping to quiet it down but ultimately it needed a new rear end and possibly transfer case. After 21 years it was not logical to do the work and the New England winters had taken their toll anyways. We replaced it with an 07 LX for my brother to take to school because of how well the Land Cruiser treated us. These body on frame Toyota/Lexus SUV's are really the best in the business if you are looking for longevity, comfort and confidence. You wont be wowed with the latest greatest tech or fuel economy but it certainty makes up for it in reliability and capability. Very sad to see they are gone.

[@nikkilauda3679]

its amazing that even toyota/lexus products are not quality built anymore. Vibrations of any type are not acceptable for any new vehicle. I have a 20 year old toyota 4 runner with 230K miles and never had a single issue with it. Still going strong! No vibrations or rattles of any kind!

[@user-tb7rn1il3q]

I had a 4Runner 20 years ago that vibrated. They are built better now actually, but no vehicle is perfect. It probably had a driveline issue.

[@dawsonjohannes613]

How cool to watch you drive a road I'm so familiar with! Lived in Buffalo my whole life with friends all over NYS and New England, so I've driven the length of I-90 so many times. Hope you enjoy my wonderful city during your visit!

[@2012Ajit]

Glad you got things fixed. As a fellow owner of 2023 GX 460 premium plus- I am happy for you. Great Truck and great dealer!

[@Glideslopes]

Automotive Clinic of a review. Being an engineer and automotive journalist absolutely put you in a different position than an average owner. It's nice to see you give recognition for their effort. It would be interesting to hear from another customer without your background, and how they were assisted with an issue similar to the severity of yours. Glad it worked out.

[@forceuser609]

As a Lexus tech, there is a bunch of new bushings in the recent cars drive shafts which clearly aren’t as strong polyurethane bc this is being brought up more and more.

[@brentmeister1072]

Interesting…. Haven’t heard or seen anything about this.

[@georgeg1947]

Why is that? Did Lexus cheapen out the polyurethane bushing material inside the drive shafts?

[@forceuser609]

@@georgeg1947why else? $$$$ it’s all about money to Toyota

[@tom11zz884]

The only reason Lexus responded the way they did is because of your subscription count and you doing a video on the issue. they know their rep is on the line. Now an everyday Lexus owner with no KZbin channel, not sure if they get that same level of service.

[@Peter-gi3re]

Not necessarily true. I had 7 Lexus cars between 1996 and 2003. The cars were always amazing and the dealer service/treatment was equally amazing. Several of the cars I bought in Greenwich CT even though I lived in Long Island. That dealership was willing to drive a loaner car to my house in order to take my car in for an oil change. One time I had the car in for a recall on the door lock actuators (even though my car wasn’t presenting a problem). When I went to pickup the car they were all apologies because they only had 3 of the four actuators when they went to change them. They gave me a $100 gift card as compensation for having to bring the car back for the fourth actuator.

[@Prototype2023]

Hey Tedward, great video and glad your local dealer was able to help you resolve the issues. Unfortunately we've had quality issues with both our 20' GX 460 and 22' IS 500. Our GX had a terrible balance/alignment issue which took 2-3 attempts to resolve. Sadly one of our IS500s BBS wheels was damaged by the dealer's carwash, it took months of attempting to refinish the wheel to match the factory set, only to let us know they didn't have the exact Enkei paint formula due to some trade secrets. Only then did they offer to replace the wheel with a new set (which was not balanced properly). I'll echo what others have suggested, it's unfortunate that your dealer experience is not the norm. Thanks for bringing the reality of these scenarios to light

[@niklow99]

Long time multi-customer with lexus here…this is a unicorn treatment folks. Good on the dealer though. I had to give handies for a bent rim that I had to advocate and diagnose myself.

[@xnick58x]

I had to lemon law my Kia Stinger and the process with the dealer was such a headache. I had a loaner for over a month. The service advisor said to my face "we dont really see stingers so we dont know whats wrong". They told me kia had to call in a specialist to look at it. Absolute nightmare, but i got $15k out of the lemon law case!!! Its good to be an informed consumer.

[@DaleDriven]

Mercedes of Fremont is also another dealership I really appreciate for the same experience you’ve had at Lexus. Brought my gl350 in for a trunk latch replacement that caused a phantom drain and while it was in for the repair, an S class caught fire and activated the sprinklers and alarm and flooded about 30 customer owned Mercedes. They ended up replacing it with a brand new model 2 years newer.

[@marial8235]

I’m glad they got it sorted for you, Ted. I really like your interior, and it looks like a really peaceful driver. 😊

[@ic5217]

I really respect you for the way you handled this whole situation. Not many people would have your patience. It made me happy to see that you approached this situation logically, treated everyone with respect and gave credit where it's due. As someone who's had dealership disasters with my car that's over 17 years old, I know that it's not easy. Just another one of the many reasons I love watching your videos. Keep it up, and wish you innumerable blissful miles with your truck!

[@TedwardDrives]

Thank you very very much

[@ShadowBend]

I recently weighed purchasing a brand new GX vs a certified pre-owned. I ended up going CPO, maybe that was the right choice 🤣. But really, sad to hear the issues you've had but its great your dealer made things as right as possible. My GX has so far been one of my favorite vehicles out of many.

[@thedetective8150]

I compared a CPO GX 460 with 10k miles vs a new GX 460. I bought the new GX, the Lexus, with a 2.49% finance rate, plus the Lexus sales manager discounted $9k from MSRP, making it $500 cheaper than the CPO with a 2.49% finance rate. The CPO GX 460 was a used vehicle and would have cost me $500 more plus a 5.99% finance rate.

[@rawper23]

Was the dealer aware that you’re a famous KZbin car review person in the area throughout this entire process since the beginning?

[@rawper23]

@@ck6553 the silence says everything. Watch how fast we would be told to “pound sand” after telling them a 2003 to 2008 version of the car also had vibrations, lol.

[@lionary]

In 1983, bought a new Toyota Celica GT-S hatchback in NJ. This being my first car purchase, I did not test drive the car before purchase and after purchase, it turned out that it would not go into second gear. After many months of attempted repair by he dealer, and finally Toyota sending their tech specialist from California, it was determined that the transmission could not be repaired and needed replacement. Congrats, you did much better than that, perhaps the difference between a Toyota dealership and a Lexus dealership.

[@M62auto]

As a former Toyota tech they can remove key IDs with Toyota tech stream and add new ones, there would have been very little risk keeping the first GX assuming they removed the original key IDs

[@brentmeister1072]

This

[@MurkanicMan]

Right? I don't know why sales didn't just eat the cost of 1 key and paying a tech to do a reseed.

[@chris-fm6jp]

i had this with my brand new 2006 4Runner, the disappointing difference was that I believe the TSB / fix they did was only offered to Lexus GX customers. I lived with a truck that resonated at certain road speed(s) until the day i got rid of it... I should have found a good lemon law attorney... lesson learned and applied in later years.

[@AddictedMotors]

Wild. 30 seconds in and I knew it was a TC. Had a 03 V8 4runner with the same issue. TC intermittent drone from 60-73, drove me nuts. Sold it!

[@mudd911]

Kind of similar to what im going through right now. (Only similarity being a dealership) I bought a used 2018 gti with 56,000 miles from an Audi dealer in Calabasses California. It had a good service record and clean title. I test drove it and everything seemed fine. But as I put around 150 miles on the car I noticed it would pull to the left when I would accelerate or decelarate. It got more violent very quickly in a few days and the same day I contacted the dealer about this problem, the lower control arm separated intself from the wheel entirely in a drive thru. Audi gave me a complete check list telling me the car met all the safety requirements. Imagine if that happened on the freeway? Well out of my own pocket, it was towed to the dealership where they would later tell me the damages would be around 10k. Which the warranty wont cover and neither would they. Mind you Ive only put about 200 miles on the car and a 100 of those miles was going to the dealership. This obviously isn't right so I contacted my cousin who works for a law firm and told the dealership about this. Afterwards they said they would take care of the issue. Its been over a month that the car has been over there but they said it would be ready sometime this week so Im hoping they are right. My plan when I get the car back is to take it to my local mechanic and have them inspect it thoroughly just to be safe. BUT OH MAN what a nightmare this has been. Overall this Audi dealership was plain rude to me at times as well as I kept presenting about this issue and how I brought up legal action. if anyone is thinking of buying a car from Audi Calabasses. Just don't.

[@Masroe]

The dealer lost one of our Lexus RX keys right before we picked it up and we met up with a service tech a little later to get a new key and he removed the missing key from the system. So, if the old one would have turned up, it would no longer work on that car.

[@williamlong2682]

It’s giving major Nick Murray 911 vibes

[@vwestlife]

Ironically, Toyota's slogan used to be "Oh what a feeling!"

[@joshuaogline692]

You did the all the right things. I had a similar experience with a 2018 Volvo S90. I am very sensitive to noises, rattles, vibrations. I had a driveline vibration that started at 45 and continued up to 90. My entire car shuttered/vibrated from the floor through the seats, steering wheel, and touch points. We tried different wheels and tires at first. Then the repairs kept escalating. They replaced over 12 thousand dollars in parts and the issue persisted. The car was in the shop more than I had it. So I ended up trading it. The first Volvo dealer just brushed me off and said this is how they are. The second dealer really did try to resolve the issue. I had a master tech working on my car and he was as frustrated as I was. I hope you have many trouble free miles with the new one. As for me I am very happy trucking along in my replacement for the S90, a BMW 5 series.

[@jeffst.hilaire7859]

Love the 4x4 content. I would love to see a review of a Mitsubishi Pajero Evo at some point as they can be imported to the US!

[@TedwardDrives]

I have a couple lined up! One needs an engine though...whoops

[@jeffst.hilaire7859]

Amazing, can't wait for it!@@TedwardDrives

[@zachtravers]

Lexus has the best service I've ever experienced, and I've been to at a minimum of 20 dealers for different vehicles in the MA/RI area. Herb Chambers Lexus Sharon must have a "run for the hills" flag on my account due to my sister's absolute nightmare of a 2010 IS250 we bought from them 3 years ago. She still has it, and they spent 1/2 what we paid for it in repairs for the sound system and electrical system to fix a failing amp. Also, the service valet backed it into some lady's brand new GX460 DIRECTLY IN FRONT OF US. Poor guy. I was in loaners for months in total, weeks at a time and they always kept us updated, always had a loaner set aside for us, never made us pay a dime for service, it was just excellent and seamless overall. If I was in the market for a luxury car, then I'd go straight to Lexus. Even if their cars are a little old and maybe not quite class-leading, their sales and service department are far and above the best dealership experience.

[@thedude9625]

So who got stuck with the other 2 Lexus cars you gave back…

[@acrain7]

That’s an insanely good dealership

[@TobyCostaRica]

Man these 22+ interiors look so much better than the 550s

[@MrTeslaX]

Yeah. they cheaped out on 550

[@georgeg1947]

The 22 and 23 GX460 interiors are very luxurious. The 550 interiors are cheapened out.

[@andersmccready8928]

I leased a 2023 GX from Lexus of Watertown. Brought it in for same thing a vibration between 1,600-2,000 rpm (worse at 1,900). They just denied it and said that's the way it is. Have felt similar sensation, but less noticeable on loaner. Must just depend on the specific GX how bad it is. I'm sure most customers just don't notice it (but i came from a cl550). I figure just not refined (even considering body on frame) compared to true luxury cars. Hopefully, the 550 fixes this kind of stuff. I did get an offer months later to swap out the GX, but would have had to start a new 3 year lease. People at Lexus of Watertown are ok, but I can attest this was preferential treatment.

[@jonshellsr.7900]

Exceptionally well done! That's why we watch you.

[@RichardinNC1]

Maybe the influence of being an influencer helped. Kudos for getting it resolved by the good dealer. I’ve owned several cars over the years with a hard to solve issue. I did threaten the lemon law on one car and the issue may have finally been fixed but I traded it in a year for peace of mind. Another car had a strange vibration that balancing and rotating didn’t help it just changed how it felt. It turned out to be 2 wheels with a warp on the inside of the rim (not uncommon with their huge offset). The dealer went in half and paid for one replacement. I got the other at their cost. More recently a brand new car had a vibration at idle. Another one I drove had a similar but far less vibration. 18k miles later, the plugs were changed and solved the issue!!!

[@ManualFlying]

Your dealer was so nice working with you on these issues. I have been told by VW to basically f off and deal with it... (and that's coming from a VW fan with a golf R)

[@tominaklan9702]

WOW I have never seen a dealership like that they are awesome. I hope this video earned them a lot of business

[@DV8shredder]

I bought a 2023 GX that had this same issue! I tried 3 different sets of wheels and tires, greased the driveshaft and components and even had it aligned. I couldn't stomach servicing a brand new vehicle at this price point so ended up trading it for a CX-90.

[@Sam_k721]

I was wondering when another gx460 video would come out, glad you got the problem sorted out!

[@whero2770]

fun fact - you can delete the already said key from the saved memory ~ it's a basic procedure simmilar to adding in a new key etc

[@1MountainLife]

This doesn't change the fact that his vin information is in the wrong hands and the physical key + lock would need to be changed

[@ianmock2]

Physical key would still unlock the car.

[@yankee2yankee216]

I too like having a sports car, or two, AND an SUV. I have a BMW 128i and a Miata, and a 4Runner (all w/MT), and I am HAPPY.

[@futball24]

You have a manual 4Runner? What year?

[@yankee2yankee216]

@@futball24 ‘99, purchased in SoCal 15 years ago, still good! I love my 4Runner, would keep her forever, except for one thing, rust. I no longer live in SoCal…

[@sokratzmmf]

Lexus gives one of the best dealer experiences usually.

[@juddy_1997]

Great to see you got it all sorted, what amazing service from the dealer.

[@moonman_8935]

I bought 3 brand new Lexus IS500s the past 2 years. Upon trade-in & taking delivery of the new car. I follow my methodology mindset (habit) checklist: Make sure VINs match on car & paperwork. All associated keys are for new car, Make sure all accessories booklets are for the new car. When I took delivery of my current '23 IS500 the booklet was from a Lexus RX but when I mentioned it the sales guy apologies & looked for the IS500 booklets & found it in the RX.

[@Daniel-it1dp]

That is an outstanding dealership. We had a similar issue with the wife's Murano and were very cordial and polite but they basically told us to pound sand and wanted us to pay for balancing, rotating, and then even new tires. None of them fixed the problem until they finally just said they don't hear or feel anything all of a sudden despite it never changing. Unfortunately, we had a similar "fuel" smell issue in our brand new Subaru that to this day the Subaru techs and service managers can never smell themselves so of course that's not resolved.

[@johnlawson6017]

After watching your first video I was convinced for similar reasons that the GX460 was the perfect vehicle, so I promptly purchased a 2023 Prem+. Thankfully, no vibrations for me but glad to know that Lexus stood by you. And by the way, I called Lexus of Watertown to inquire about buying from them but they only sell regionally…no out of state sales.

[@BSD2000]

The best buying experience I ever had was buying my first Lexus RX450h. The dealer bent over backwards to make sure I was satisfied. They treated me with respect and dignity when every other dealership in the past have not. I put on nearly 200k miles on my first RX450h and the only issues it ever had was a bad O2 sensor and taillight going out. That's it. I followed the recommended maintenance schedule and the car was 100% reliable. Even the hybrid battery held up and had over 90% capacity left when I traded it in on another RX450h and that has also been 100% reliable - not a single issue. The way I was treated and the reliability of their vehicles made me a Lexus owner for life.

[@georgeg1947]

That’s because your RX450h is made in Japan.

[@eatonuter7113]

What a story! I'm glad everything worked out and that your Lexus dealer was honest and trustworthy.

[@CronoSZN]

Hope you get these issues resolved. Love your vids

[@TedwardDrives]

Thanks! watch the video and find out the conclusion haha

[@yhelloh]

10:30 I wonder if that rumble has to do with exhaust droning. THeres a huge issue on RX350 and 450h F sports where the exhaust right at 1,900-2,100rpm starts to make that noise just higher pitched (since its a v6 instead of a v8)

[@oscarcorp1169]

I had a Jeep Wrangler that made a similar noise and after two sets of tires the factory had a rep come out. They had a device they connected to parts of the Jeep and right away the tech said that the frequency of the vibration was drivetrain and not wheels or tires. Had it fixed in two hours. Now with 50k miles still smooth….or as smooth as a wrangler can be.

[@TedwardDrives]

I didn’t mention this but they had a rep come out and he just threw more tires at it. I was livid.

[@oscarcorp1169]

You sometimes wonder. Luckily the managing partner of the dealer knows me and said…..if you feel something is wrong it always is…so he had the factory send someone.

[@Paco_Gaepedores]

Great choice Tedward 💪 Love from Boston, Massachusetts 🇺🇲 ❤️

[@Rehevkor]

Yeah that key situation was sketchy as hell. Definitely made the right call there. Hope the latest ride works out!

[@user-tb7rn1il3q]

I would had them delete the lost key and add new keys. Not sure why this is a big deal. I guess someone could get into the car but could not drive it away. It’s easy to copy/clone car keys. This is why you have insurance.

[@BrickyardPowerMan]

Bought my first Lexus, a ‘23 GX460. We love it so far. 15k miles.

[@JL-ek2ks]

I’ve never seen anyone mess with cruise control this much lol 😂 watching and listening to this dude makes me nervous 😬

[@Vizlagirl25]

I have a 2022 and had 2 minor issues with it One seemed like a vibration from the tires and after they did a road force test and rebalanced the tires, several times it was a parent that one of the tires had a real bad flat spot. Then the other issue was the steering wheel seemed off center and the car was pulling to the right. I took it in and they told me the truck needed a front end alignment. I asked how much it would cost, they gave me a price and I went with it. When the truck was done my service advisor came out, handed me the paperwork and send me out the door. He told me it was on them. Mine is the 2022 Black Line Edition. Ocassionally the drive feells a touch rough and then on most days it feels super smooth. It's a bit puzzling. I do run snow tires in the winter and they are much smoother than the stock tires. Enjoyed your odessy.

[@etasi5619]

I own a 2021 GX460 with the premium package, bought it new. I love the car. One time dealer gave me a loaner 2022 with the Mark Levinson audio system. I regret not getting the Mark Levinson audio system.

[@robertcushing7817]

I have owned 4 Lexus products, from 2 different dealers. Now, I have never experienced the problem that you have, but in my 40+ years of buying new automobiles, NO ONE stands behind their products like Lexus. I have found that if you do have an issue and don’t go into the service department like a raging bull, they are super willing to satisfy your problem. In fact the one problem I did have was on a used Lexus I had purchased from a dealer. Lexus corporate got involved in that issue and I was AMAZED at what I received as a resolution to the problem (mostly due to what Lexus referred to as brand loyalty, having owned 7 Toyotas and 4 Lexus automobiles and trucks). Bobby Rahal Lexus in Mechanicsburg, PA is outstanding.

[@kens6161]

I've also got a new GX with about 2000 miles on it so far. I've got a slight vibration in the steering wheel from about 60-70mph. I'm hoping it's wheels and tires that I can get fixed at my first service appointment.

[@borikr1]

Thank you for sharing you story with all the details. It's great to know that there're still dealers out there who prioritize their customers. It is sad at the same time, that many of the dealers have turned to the "who cares, if not you there will be someone else" attitude. Many of us have had a chance to experience it, unfortunately.

[@hikaruichijo2351]

Hmm, I've had 3 GX460 since 2015 and I got my 4th GX460 11/2023. I don't think I've had that same or similar issue. However, my 1st and 2nd GXs had issue with front rotors warping after about 5000 miles. I had to get my dealer to replace the rotors. Didn't have rotor warping on my 3rd or current GX. I did break-in oil change after 2000 miles on current GX since I plan to keep this one. Drove to SF to LA 3 times, went to Las Vegas and back to LA recently but no droning issue.

[@justo4461]

The view is very satisfying as you share you’re experience!

[@bigdlife86]

Sooooooo glad you shared that old TSB. My dealer and Lexus are fighting me, and this is dead on what’s happening with mine too. GX’s have a lot of ongoing vibration issues… Typically the OEM tires but also the drivetrain. Ask any shop foreman and “these all have a harmonic resonance in the 60’s mph range”. But also due to the platform. My 2021 on 18’s was perfect. My 2023 on 19’s never stops shaking and they can’t sort it out. Love the truck but my 2023 is unbearable on road at times. Bought a set of new takeoff 18’s from another, since the dealer and Lexus corporate keep telling me the shakes are within spec… But it never stops. Varies by every road force balance but only gets worse. My steering wheel violently shudders at times, but then not always. Truly wondering if it’s the drivetrain, so a Lexus field engineer is to test it next.

[@sethalbert386]

I had an Audi S3 - same sort of experience. Drove the car home - thumping/rumbling, vibrating. Found out there were flat spots so the dealer replaced all 4 tires. But still had a buzzing noise. Wouldn't go away no matter how many times I brought it back. Sales didn't want to be bothered since they had to put new tires on it and that meant they already lost money. Service said, we don't know the issue but it's "within spec." Now mind you I was coming from another S3 that I had leased, and that didn't have any problems. I wanted them to take the car back and get me a new one. They BS'd me, Audi NA BS'd me......and only when I got an attorney did they immediately agree to take it back under the lemon law. The kicker is that there were no S3's available (this was 2020), but an S4 - they wanted insane money for it. Wouldn't give me a deal for the inconvenience - and mind you I've gotten a lot of Audis. Turns out I went and saw my friend up at Mercedes in Springfield MA and he got me a new C43 for hundreds less per month than they wanted for an S4.

[@rightlanehog3151]

KZbin does not need another rant, thanks for waiting until you were in the right frame of mind before sharing these details. ✌

[@pokedude104]

I think a big part of the reason you were treated well is because you walked into that dealership and bought a brand new lexus in premium trim lmao. You don't get anywhere near that kind of service if you're buying some mid 2010's whatever SUV or Sedan off the used selection in the back of the lot

[@administrator32]

He bought 1 out of 50 on the lot and it’s not their most expensive model. He was treated like this because he is an auto influencer with half a million subs on KZbin. Come on.

[@SLOWVERT]

⁠@@administrator32plus his skin doesn’t have any melanin.. if you have any melanin in your skin you don’t get the same treatment

[@AuF5guy]

Welcome to Buffalo, NY, hope you enjoy your stay, please be kind, we just came out of a heavy Bills loss this past weekend. Also make sure to have some wings and pizza!

[@TedwardDrives]

Leave some recommendations for restaurants! I tried forty thieves for drinks and a burger

[@benagrawal1119]

@@TedwardDrivescheck out pearl street grill & brewery

[@mikhailsuleymanov]

I had GX460 before that I leased, had the same issue that you talking about and they told me on the service test drive that they don't feel anything so I left, kept bothering me so I went back and then they said the same thing we will change tires and they did which didn't solve anything, so after they told me we can't do anything anymore so I had to drive that car for 3 years like that I said never will buy Lexus again

[@Veyronp87]

i feel you so much on this - im also very sensitive to things like vibration and alignment. its incredibly frustrating to get things like that fixed because service techs often struggle to recreate it and it makes you feel like a moron/gaslit.

[@aapddd]

There’s no way that any dealership in the Netherlands would swap 2 new vehicles for such problems. They would try to fix the problem the best they can and that’s that. That’s seriously impressive service you got.

[@moonsapling]

You really are a person to look up to. Having respect goes a long way.

[@InfiniteSuccessAcademy]

Someone at the dealership stole the key and your car was marked to be stolen. But how did you drive the car home in the first place? While you were driving, you could have shifted into neutral and just coasted while listening to see if the rumble stayed the same or went away. That would have confirmed whether it was driveline oriented or wheels, tires, wheel bearings or brakes. This quick test would have told you right away if it was the driveline, as it ended up being. Kudos to the dealer for helping you out. I'm surprised they didn't find the problem earlier though. Most newer mechanics are just part replacers now and are totally stumped when it comes to trouble shooting. Also, the first thing the Service Advisor should have done was check for any, or all, TSBs on the car. However, it work out for you and the dealer did do more for you than most would. The GX460 is an awesome vehicle - enjoy!

[@gbkworf]

I love your dealer, just amazing. I had a 2005 GX 470, then a 2011 GX 460. Then switched to LX570 for 2015 and 2018. All 4 cars have had issues with the front disk rotors warping. Usually starts between 15-20K. When it gets bad you need to have them spun. My current LX with 53K on it is starting to vibrate again when I break. Cant spin them again, will have to replace them. I think I am going to look for a non Lexus rotor. Someone has to make one that wont warp with simple everyday driving.

[@lostalx]

Newer Lexus are not great anymore. But shocking to see a lemon GX V8. Newer RX has dash separation problem, IS 500 has Bumper sag. Toyota Highlander got bumper TSB. Toyotas got a massive recall on passenger airbag. Toyota Quality is going down badly. Sad. Imagine whats the futurr with the all hybird /ev complicated mess.

[@georgeg1947]

QC has gone downhill.

[@hardtek517]

Just fyi that original key can be removed as a usable key when new keys are "seeded" to the vehicle. Im a tech at a lexus dealer in Michigan btw.

[@brentmeister1072]

Yes- 100% correct

[@Adison29]

First of all, good on you for standing your ground. Everyone could've had a different outlook on the situation. I bet mine would've been probably the same as yours but I know for a fact I would've had a harder time not giving in to all the dealer's solutions, especially in regards to the first issue. So I am glad you stood by your concerns and got a solution YOU were happy with as a customer. Second, hats off to your Lexus dealer for handling this situation. Primarily to understanding their customer's concerns and providing a solution that puts them first, not themselves. I am glad to hear that the technicial wasn't trying to weasel out acting like the issue isn't there. Here in Poland we had a pretty loud, few years long case of a faulty S63 AMG and while I am not sure who was in the right and who was wrong in it as I haven't followed the topic in a while (the only thing I've heard few months ago was that the car ended up in Ukraine?), the thing I'm sure about is your Lexus dealer handled an issue with a brand new, expensive car 100x better than the Merc dealer here did. I can imagine it might've be a little bit frustrating to hear the dealer is trying to play with wheels and tires when you made it clear it's not the issue, but considering how they treat you it's just respectful to let them cook as long as your car isn't out of service for many months. Again, hats off to them for handing you a new car instead of trying to fix the issue while you're on hold as they try to minimize their loss. Situations like these make me stick with a seller that's often more expensive than the competition. I have one store that I primarily source my electronics from and even though their markup is always X-1X percent higher, I stick with them because I have never had any issues with returning faulty products or making a warranty claim through them. Also, for the final take, completely agree with the top comment here. Thanks for breaking it down for us. The video's been not only entertaining but also informative and I'm glad I could learn something.

[@CreateR900]

I wouldn’t worry as much about a missing key having VIN numbers. All keys that are missing are wiped and we give the key blade to the door post-sale. I’m part of a different OEM and we’re very cautious about keys. I’m in service so sales might not have communicated that the best.

[@timothyburnside3229]

All Brands have issues that crop up! The difference is the Dealer, all it takes is a bad dealer to ruin a brand!!! Kudo's to this dealer for standing with the customer and in the end, both win! I have been in sales for 42 years and always go the extra mile for my customers!

[@aaronmelson2887]

I bought a brand new 2020 Chevy Impala Premier back in June 2020. Wanted to get one since they stopped production and since 2020 was the covid year, no one was buying cars then. GM stopped production of these Impalas in February 2020 and when I purchased my car in June, they still had 15 of them available. Anyway, 2 days after I purchased the car, the A/C stopped working. Took it back to the dealer, the refilled the system but it leaked as I was driving back home and was blowing out hot air again. It’s summer, it’s hot, I need my AC. Anyway, this time they put dye in the system when the refilled it a second time. As I was driving back, it leaked out again. Back at the dealer a week later, they could not find where it was leaking from under the hood but after they did some more investigating, they determined the evaporator (i believe that’s what it’s called) had to be replaced. That requires removal of the dashboard! This is a brand new car still, the car had less than 100 miles on it and had to go to the dealer twice already for an issue that didn’t need to take place. Unfortunately, I could not get the work done immediately (yes it was fully covered under warranty) because of my job so I had to wait. So during the rest of 2020 in the summer I had no AC on a brand new car. In the winter my car did defrost my windshield with no problems which was interesting. Well the following year, May 3 2021, I was scheduled to return to the dealer to get this issue fixed. They kept my car until June 14, a month and a half (I had a loaner during the entire time) and since that day I have not had any issues with the AC. My car has 15k miles so far and is 4 years old. I still enjoy it but not sure I want another GM vehicle.

[@rafkiersnowski3746]

Been having the same issue since ‘21. Two sets of tires and numerous road force balances. Dealer sees everything in specs. Currently 54k miles and no solution

[@Msweet151]

I know how you feel. I bought a brand new JL Wrangler and the water pump failed on the way home, overheated on the highway. Took a week to fix, but then it was fine.

[@TedwardDrives]

Yikes!!

[@hittingreens5646]

At least i'm not alone...i'll hear the smallest rattle and my wife will say "i don't hear it" or "doesn't bother me" ITS ALL I CAN THINK ABOUT 🤣

[@devinkenyon553]

similar vibration/imbalance happened on my '14 Fiat 500L when i bought it used. donkeys at the dealership put the wrong grade of fuel in it... it had the 1.4 turbo that requires 89; and because i bought it out of state i had to gas up anyway. went to autozone, got some total fuel system cleaner, got 93 octane just for extra burn, and the issue went away. always the small things...