Tesla Heat Pump & SuperManifold Replacement Cost | 2020 Model Y

[@JohnVanDeVoort]

Update as we close out 2024 winter - It's been holding up since the repair so far. I'm at almost 80,000 miles. During the coldest period this last winter, it did make some odd noises (like pinging/crackling) when it ran on the coldest days, so hopefully not an indicator of impending failure. But, so far, so good.

[@RockyMountainTesla]

I just had my heat pump fail while in service for trying to figure out why my 2021 model Y is getting power limit (speed reduction) warnings after supercharging. I haven’t been able to do proper road trips because of this for 2 years. I’m working on a video about it this week. Love my Y, so I hope they eventually figure this problem out!

[@JohnVanDeVoort]

I hope it gets fixed. Thanks for adding your experience and posting videos to increase the collective knowledge. Cheers!

[@pk-76]

Got the same error code in my two week old ‘23 MY. Opposite situation for me. I lost AC in the middle of blistering Florida heat. They had to replace the compressor and a blown fuse.

[@JohnVanDeVoort]

Sorry to hear that. Hopefully it occurred early enough for coverage under warranty.. I also hope Tesla improves the design to avoid failure.

[@The_Nutcracker_]

Thanks for sharing your experience. I'm dealing with it now and facing about the same quote from Tesla. I'm afraid to get their real quote and more so, to see how long it will take them to fix it since here in Sweden, there is a strike against Tesla and it's -14C outside. Perfect timing, ha ha ha. I'm glad that you got yours fixed though.

[@Macversatile90]

Same here quoted 2700 for a super manifold going to be taking it to a reliable independent shop see what they quote

[@stal5861]

What is the actual fault? Surely it can be repaired without replacing the whole unit? A third party repair shop should be able to take it apart and have a look.

[@TurreTuntematon]

So what was the actual reason for the failure? Have they fixed this issue in newer versionsof the heat pump and super manifold?

[@JohnVanDeVoort]

They didn't state a failure. But I have the old one and plan to disassemble it to see if I can determine the cause of failure. I did ask if rough road conditions contributed (since we have some rough roads with frost bumps in the winter). Tesla service technician stated that this wasn't likely. I did see some other posts about operating heat pumps in extreme cold climates. My car checks that box, since I drive in negative temperatures (up to -30 deg C) in winter months.

[@Xanthopteryx]

They have had a bunch of different problems, from self destruction of heat pumps because of the cold to manufacturing errors and so on. They are replacing tons of them. A lot of them only a few weeks old. Tesla should just have checked with companies that know how to build heat pumps and especially how it works in cold climates. But they always think they can do better than others and, well, no.

[@boson7354]

​@Xanthopteryx I live in California and mine failed after only 30,000 miles

[@stal5861]

I'm also wondering what the actual failing part is. Would like to repair it myself, or take it apart for rebuild.

[@Bket666]

im happy to drive corolla hatchback ! i dont have 3000$ to put in my car for a heat pump I thought about buying a Tesla and I canceled because it was too expensive. I did well to buy a Corolla hatchback for $28,000. I have 90,000 km and nothing to repair, only brakes for $500.

[@-Ola-.]

There’s litteraly piles of heatpumps and manifolds in dumpsters at Tesla shops in Norway now, mainly from Y’s from Berlin since october to january. Brand new ones, failing 1-10weeks old. Apparently a manufacturer error of some sort, some claim it to be the pipes. Would be interesting to hear what caused it on yours.

[@JohnVanDeVoort]

That is bad. Especially in Norway where it is as cold is it is here. I'll post a follow-up video if I learn something after looking at my old pump.

[@j0404t]

You think those failed pipes are from 2023 Model Ys ?

[@galaxiedance3135]

My last 3 cars were Japanese cars. in total maybe 700,000 km and I have spent no more than $1000 US on it. Brake Caliper, Muffler and Brake pads. that's insane! better set aside $10k just incase your Tesla needs repairs.

[@MuskTeslaY]

My only question is how so many Tesla owners have same exact issue. To me it should be looked in. Maybe is Tesla sending over the air bugs to create issues to scam money from service. I don't know.

[@D00MINIK]

It is very unfortunate to have such a high repair cost so shortly after the garantue expired. But on todays Ice cars you can fear on nearly all for timing chain or belt problems at this mileage and you are between paying half of your bill if you're lucky and you heard a rattling sound fast enough or paying 3 times your bill if you haven't had any warnings and just a complete engine failure. I have experienced both, so i would like it more to be able to drive without heat than to cannot drive at all (and of course also have no heat or even seat heating while waiting for towing service)

[@TeslaCamNYC]

Hey Did they give you warranty on the new heat pump ?

[@CSAFMedia]

Could you buy an extended warranty to act as 'gap coverage' to avoid these and similar expenses in the future?

[@JohnVanDeVoort]

Possibly. It usually isn't worth it to buy an extended warranty, but in this case, it could have saved some money.

[@matthewprather7386]

Always the way it is - expensive repairs just out of warranty! My Jeep GC had a camera failure about three weeks after the warranty ended - about $1k to get the lane centering and automatic headlight dimming working again. :|

[@JohnVanDeVoort]

That sounds painful, too. Sorry to hear that.

[@segfault31]

Just had the same issue on 2020 Model Y @ 75,000 miles. It's in the shop now in California, the cost for the same service is now $3,400 parts and labor.

[@MechayaAlta]

I’ve had quite a few cars over the years, including a 21 year old Subaru Forester. Never had a heat or AC failure. I assume your seat warmers worked while you were driving

[@JohnVanDeVoort]

I haven’t either for heat, but have had several AC failures. Usually a leak in the line and loss of refrigerant on older cars we’ve owned. Your assumption about the seat heaters is correct - they saved the day until the repair.

[@amealco1971]

I ended up paying 2,650 for mine.

[@JohnVanDeVoort]

You got a bargain :)

[@brianriebedriveselectric]

I’m glad they took care of you quickly, but yikes that’s an expensive fix! Bummer that it happened out of warranty. Interesting that they let you keep the parts. Thanks for sharing the good and the bad, I hope this is it for repairs for a long time!

[@JohnVanDeVoort]

Me too. I'm probably going to disassemble the heat pump and see if I can spot what failed. Just waiting for warmer weather in the garage. It may make for an interesting future video topic. DM me if you want to get together for it.

[@Xanthopteryx]

Of course they let you keep the parts. It is his parts, not the service centers, not Teslas. If warranty, then it is Teslas parts and they do not have to give them to you. If insurance, then it is their parts and if they want them, they get them, otherwise you might get them. But when you pay, it is always your parts.

[@JohnVanDeVoort]

@@Xanthopteryx That was exactly my logic for asking. Also, if I can learn something and share it during the disassemble and inspection, I'd like to share it so others can learn. If it is a common issue, I'd like to get the word out about it.

[@Xanthopteryx]

@@JohnVanDeVoort Have you had time starting to look at it?

[@dirkvanvuuren6227]

Thanks for sharing i think I'll sell before I'm out of warranty.

[@JohnVanDeVoort]

It got me thinking the same for my next car.

[@Martinko_Pcik]

Good idea to take a broken unit if it is so expensive. I would have done the same

[@JohnVanDeVoort]

I’m going to pull the old unit apart and see if I can find the failure. It might make a good video if there is knowledge there to share. Hopefully someone mechanically inclined could use it to save a few dollars.

[@shawntaj7532]

Just happened to me as well here in cold Michigan! Had over 50k mile on my 23 MY but the said it was covered through warranty…..I didn’t ask no question just said thank you and left😂

[@md929]

I worked for Tesla at a battery remanufacturing plant and the coolant get dirty quick because the chiller doesn't get maintained. Probably the same at the factory where the cars are built. The batteries doesn't get flushed from the particles left inside. That's Tesla for you. Lack quality control.

[@ytesla]

Wow, that's crazy expensive and so unfortunate to be just outside warranty like that. How long does Tesla provide warranty for the new heat pump?

[@JohnVanDeVoort]

12 months or 12,500 miles according to the Tesla Parts, Body & Paint Repair Limited Warranty.

[@JohnVanDeVoort]

The warranty is 50,000 miles. My car had 58,600 miles at the time of pump failure. I don't recommend selling before warranty expiration, but may consider it (with other factors, such as how well the chips/computer hardware are staying updatable) if I make another new Tesla purchase. That said, I'm definitely keeping this car as I have full self-driving beta (I bought FSD in 2020, before it doubled in price) and wouldn't want to spend current FSD price to add it to a new purchase.

[@MichaelChoi]

My 2021 vehicle is currently in the shop for the same issues you mentioned. In addition, my main computer needs replacement due to camera problems. The total cost is approximately $5500, out of warranty. The labor rate is $250 per hour, and they only offer a 1-year or 12,000-mile warranty for the parts replaced. This experience has made me reconsider Tesla as a maintenance-free vehicle, as there seem to be serious quality issues, as evidenced by others' videos and forum posts. The biggest concern is that you can only get service at a Tesla dealer, and I don't have trust in their service. These issues started shortly after I had my windshield replaced at the Tesla service center. I'm thinking about selling my car and returning to ICE age 😂

[@timh5887]

That is not a "heat pump". It's the A/C compressor. Looks like they sold you the Super manifold and the Octovalve unit. Keep those parts, because there are some non service components on it you can't buy separately. All 6 actuators on the front side are not a service item. You also have 3 temp sensors on the front. I'll bet money they didn't diagnose anything and sold you the complete Super manifold with the Octovalve as a CYA. Glad you got it fixed. $1K is super high for that repair. What is their labor rate ?

[@JohnVanDeVoort]

You're correct about the AC compressor vs. heat pump. I checked the invoice and it was stated as such. They didn't break out labor hours on this one, but I had service last month. Tesla is currently charging $215/hour for labor at the service center nearest to me (Maplewood, MN).

[@timshelby2324]

$3694.11 Holy cow !

[@JohnVanDeVoort]

I think that easily beats what I paid for my first car in college. But no heat is no fun - even if the tech and car performance are top notch.

[@TheElectricMan]

Amazing #tesla content

[@JohnVanDeVoort]

Thank you! Just wanting to share the experience and add knowledge for the community. I think this was my most expensive video to make yet.

[@minimala2253]

I just spend $3800 on a new windshield and tires.. i do not want to spend another $3800 on heating. 🤦🏻‍♀️ My heating is not working properly and car is shaking going over 75. im scared to put in service request lol.

[@JohnVanDeVoort]

I actually bought a new windshield about 2 weeks into ownership. It was an 'ouch' at $1200. I stay well behind trucks now when on the freeway.

[@TeslaKevinCT]

This happened to me in Dec 2021. Under warranty, but I still have the car, it's 2024 and so far no issues this winter. I hope the Replacement I had is a solid fix. I feel like alot of these issues ate 2020 model years. I have some videos posted on my channel

[@JohnVanDeVoort]

Yes - holding up well so far!

[@paulz7716]

Love your videos, man. Keep up the good work. I've just ordered my 2023 Model Y LR from Giga Berlin factory in Quicksilver color (I'm in Poland, 500 kilomteres from the factory and the estimated delivery is within 1 month: Feb/March).

[@JohnVanDeVoort]

Thank you very much. I've had mine for almost 3 years and love it still. I hope you enjoy yours as well!

[@nowsc]

You’re lucky, you got it fixed quickly. My model three has a connectivity/LTE issue. I’ve had it in the Tesla shop - count them, seven times now, to get this fixed. Add it still is broken. No resolution in sight from the service center here in Salt Lake City, Utah.

[@JohnVanDeVoort]

That is terrible - I hope they get it fixed ASAP.

[@northshoreplaid]

Great video! Sorry for your ordeal...nothing more annoying than being in the most advanced car on the planet and having no heat or ac!! Who knows, maybe you can rebuild the system and sell it aftermarket to someone needing it...and recouping some of that cost!? Good luck.

[@JohnVanDeVoort]

It's definitely possible. I'm hanging onto the parts to do a disassembly (for future video). I may change my mind and sell to someone interested in rebuilding them. Other than the cost and trip to the Cities, it's all been good. No issues since the fix.

[@MustPassTruck]

Surprised there isn't a core discount. 99% of it is probably still good.

[@JohnVanDeVoort]

Me too. I'm also surprised there isn't a discount based or recall, based on other reports that I've seen.

[@MichaelrennieG]

It's hard to believe there were two problems, I think there might of been the lines and they already ordered the Manifold, the Manifold looks new and has many actuators on it, no doubt one failed, the lack of people able to diagnose is no doubt a big problem,

[@JohnVanDeVoort]

The service guy knew is was the heat pump that failed. They 'recommended' replacing the super manifold and lines out of concern for secondary failure with contaminants thrown out from the heat pump fail.

[@nobody-xt3zg]

Dismantle the heatpump, you can see if the scroll is broken.

[@JohnVanDeVoort]

I still have it on a shelf in my garage. I'm planning to do it when I have a little free time.

[@Sean-ps8wg]

I teach an EV class in an automotive tech program at a university in Illinois. I would love to find a way to get my hands on one of these, broken or not. Any idea how to get a warrantied or failed unit?

[@JohnVanDeVoort]

Send me a DM. Email is on my homepage.

[@mysurlytrucker7510]

Its a ridiculous price .

[@MorselOfBread]

I wonder if there was a way to fix it without completely replacing it.

[@JohnVanDeVoort]

I'm sure someone mechanically inclined could take it apart and service some of the components. If it was just the heat pump, it would have been closer to $1000 total cost, which would have been better.

[@taylorbrown3629]

How long did you have to wait for the car to repaired ?

[@JohnVanDeVoort]

The appointment took three days to get the car into the shop and the repair was done on the same day.

[@QDubb25Foe]

I went in last week for safety restraint fault error. They replaced my 12 volt and said they did some stuff to the A/C I picked up my vehicle on the drive home my a/c sounded like a engine was reving and then I got that error Dropped the car back off the next day 3 days later they tell me it’s the manifold smh I wonder if they are going to charge me for labor seeing that they pretty much caused the problem the a/c was fine before they did whatever they did More to come though the part has been ordered luckily I’m only at 46K miles

[@JohnVanDeVoort]

You should be on warranty if under 50,000 miles. Mine was just over that. I had heat pump, manifold, and lines all replaced.

[@QDubb25Foe]

@@JohnVanDeVoort yeah it ended up being free….ice cold AC now

[@EVunedited]

Isnt it part of the warranty?

[@JohnVanDeVoort]

I pushed on that several times. The car is outside of the 50,000 mile standard warranty, but since this system is involved in temperature control in the battery, my thought was that warranty for the 'drivetrain' would cover it. Unfortunately that is not the case. Since the goal of my channel is to provide information about my overall Tesla experience, I will include both good and bad experience. Although service was great, Tesla's non-warranty coverage of this relatively early major component failure wasn't the best experience. I want to help make others aware. It's a great car and my experience may just be a one-off.

[@EVunedited]

@@JohnVanDeVoort oh Ok, didnt know that was the limit was so low. model S was 4years/100k+ miles

[@Xanthopteryx]

@@JohnVanDeVoort Don't you have insurance that cover it? Or how does it work there?

[@cathyjones4702]

I have an intermittent cooling issue. Anyone know if this could be the culprit?

[@JohnVanDeVoort]

I had a warning message on my touchscreen prior to it failing. I could also hear a louder sound coming from the heat pump prior to the failure. I also recall a couple of 'popping' sounds, like coolant snapping in the lines. It was very telltale before the failure.

[@cathyjones4702]

@@JohnVanDeVoort Turns out this WAS the issue - I just got it back from service. Thankfully it was covered under warranty

[@sandywilliams2527]

What a ripoff! I’m so sorry you went through that! For such an expensive car for the heat pump to fail after just 50K miles. Tesla build quality is horrible. My parents bought two and everything creeks. I went with the Lexus NX, best choice I ever made. For your experience you paid 3600 for service plus if you account for your time lost running back and forth, it’s even more expensive! The gist of the story is stay away from Tesla until they get their quality together! 😅

[@harry-eto]

That's called survivorship bias. Almost none have this problem.

[@JohnVanDeVoort]

I actually made a comment in the video that I edited out of the final version similar to that (about lack of quality). What I added is that hopefully after the third production year, and also adding heat pumps into other Tesla models since the Model Y, that quality of the heat pumps should be better with more production experience. I'm crossing fingers that that is the case and that this new heat pump will be better quality than the original one that failed.

[@Xanthopteryx]

@@harry-eto The amount of heat pump failures out there on Tesla is... astonishing!

[@matthewhodges5910]

The heat pump in this car is incredibly reliable. I would say this is probably at 0.1% incidence rate. Very rare.

[@GrandHuevotes]

I had two 2021 Lexus ESes with numerous rattles creaks and squeaks.

[@darx025]

Great video, well structured

[@JohnVanDeVoort]

Thank you. It was an expensive video to make :)

[@Xanthopteryx]

In Sweden that would have been free of charge since it is a production error (very common one!) so they would have to take it, warranty or not.

[@JohnVanDeVoort]

That would be nice to have in the U.S.

[@The_Nutcracker_]

Tell me more about it. I'm having the same problem with my 2022 MY Performance model in Stockholm, Sweden. The quote that I am given from Tesla is 33,232,98kr. I asked them if it is under a recall for my car. The reply was "I do not see any active recalls for your car". My service appointment is due in two days. Not sure what to do not to get ripped off by 33k by tesla.

[@Xanthopteryx]

@@The_Nutcracker_ My 22? Then it is probably not more than two years old, right? When did you buy it? Use "Konsumentköplagen". You have three years right to claim an original error, and this is clearly an original error since so many have had the problem in the same time and Tesla issued fixes for it. Depending on when you bought the car, the seller have the burden of proof for six months (until april 30 2022) or two years (after may 1 2022). Read the law and also read more at Hallåkonsument and Konsumentverket, and use that together with the articles written about the problem, and if they do not comply, then go through ARN. It is important to have as much as possible in writing, so save everything you write with everyone.

[@TUMATATAN]

I’m sorry guys, but this is not that expensive in my opinion. I’m a mechanic by trade and for all the money you save in the long run with a TESLA paying $3000/5-year is not bad

[@JohnVanDeVoort]

Well, it just happened again tonight. The service message came back 14 months after I had it repaired. The warranty on the repair was 12 months so we’ll see if they cover it or I’ll need to pay for this repair again.

[@andrzejz4218]

@@JohnVanDeVoort Oly moly, that's a bummer. Did you go to tesla with this, or tried an independent repair shop?

[@lilcurtis08]

@@JohnVanDeVoortupdate ? I hope you didn’t have to pay for it!

[@JCruzify1]

This is what happened to my 2018 model 3. Warranty ran out after 50,000 mile or 5 five years. I’m having climate control failures. Looks like I’m going to have some costly repairs. It popped up on one of the firm ware update. 🤔

[@JohnVanDeVoort]

Very sorry to hear you're going through the same thing. I think it has a different heat system (resistance heater), but nonetheless, it still probably an expensive repair. Keep us posted here if there is anything for community learning / awareness.