Tesla mistakenly removes supercharge feature for Scottsdale woman

Some bad information led to Tesla removing a supercharge feature for a Scottsdale woman, so she called On Your Side.

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[@judygillespie3242]

Terrible. So glad you found a way to resolve your problem . Thanks to the help from the station.

[@micd9256]

Not being able to "supercharge" doesn't mean you can't charge the car. Blame the insurance company and Carfax for the incorrect information. They should have been the ones to help her address the issue as a result of their incorrect reporting.

[@jhodges7041]

Right i have never been to a supercharger an yet i manage to get my car charged every day .

[@scott331]

Why do Big companies wait until the Media gets involved before helping their customers??? It’s like trying to destroy your Brand!

[@markjulius2006]

I don't think Tesla should be able to control your electric vehicle remotely unless it has been stolen, and in that case, they should be able to disable it.

[@foxtrotwolf6081]

They don't. They just control the Supercharger network. You can still charge at other charging stations like Electrify America or Chargepoint.

[@WolffeLive]

@@foxtrotwolf6081 yet if one of those stations has super charging capabilities, or some sort of fast charging, it wouldn't work. the car was flagged to NOT accept a fast charge-- it always had super charge capabilities, tesla disabled it ON the vehicle-- not at the charger.

[@legacyjeetkunedo492]

Tesla has the worst customer “service”.

[@samerabdallah82]

I own a Tesla Model Y, and I totally agree with you.

[@tpadma]

Irrespective of whoever is wrong , the victim is made helpless. Finally getting Media help to get it fixed. She deserves to be given some compensation for TESLA's mistake. Another reason for me to be paranoid of features which can be disabled/enabled based on remote data.

[@jhodges7041]

the blame isn't on tesla .

[@WolffeLive]

@@jhodges7041they disabled it remotely, did they not?

[@baovuha]

Thanks. Why are we using products to happen under someone controlling it ?

[@audenharper3014]

I never have these problems with my gas gazzler 😆

[@WARBROTHER2]

Same here lol

[@audenharper3014]

@@WARBROTHER2 i get to full faster with the liquid supercharger too 😆

[@Runescapian0wner]

But in this scenario, presumably, how would the driver know their car had a salvage title if Tesla didn't tell them the car had a salvaged title?

[@WARBROTHER2]

@@Runescapian0wner for sure, but we are just joking that we don't have this issues with gas vehicles lol I think it's just dumb in general, I don't hate electric vehicles because they do have their own place in the automotive world but the more you find out about how these vehicles work it's just a headache and a half that you wouldn't have to deal with if you just got an Internal Combustion Engine powered vehicle.

[@foxtrotwolf6081]

yep. the only problems I have is that it cost 1500 each time to replace the plastic gas tank that someone thought was a good idea to drill a 1-inch hole into it to steal maybe $50 of gas.

[@NubRusty]

Insurance company got her good. But bad on Tesla for not responding to her when she brought her concerns.

[@jhodges7041]

They needed proof the car wasn't a POS .

[@michaelc7014]

Ive had my Telsa for almost 2 years and ive gone to a supercharger maybe 6 times. Charge at home overnight.

[@legacyjeetkunedo492]

Stupid comment. Not every driver has a home or garage where they can charge over night.

[@michaelc7014]

@@legacyjeetkunedo492I'm not talking about every driver. The lady in the video has a charger in her garage and she's saying her car is a paperweight. Use that little brain of yours.

[@mowcowbell]

@@legacyjeetkunedo492 Not stupid comment. A prospective EV buyer does their homework knowing their charging needs BEFORE purchasing an EV.

[@efgarizona950]

So you're saying people should only get EV if they have a garage or place at their apartment where they can plug in overnight? Kind of limits who can/should buy EV.@@mowcowbell

[@jhodges7041]

then why buy this car ? its not meant to live off supercharging yo tesla hater @@legacyjeetkunedo492

[@boostedmaniac]

Sounds like so much fun. You’re in a long trip and pull into a supercharger station and you can’t charge. Now what?

[@AQUARIASGOLDENAGE]

So much for electronic cars

[@Nick-zw7gg]

Electronic cars? WTF lol

[@Runescapian0wner]

Electric cars are not for the poor. Literally, renters and non home owners are not able to install home chargers and if something does go drastically wrong with the battery outside of warranty, the wagie has to pay upfront thousands of dollars.

[@gravinvankippenbout9266]

"She loves her Tesla model 3 but these days the EV stays parked in her garage" what a bunch of bull manure, I drive 50.000 km (35.000 miles for you colonials ;-)) per year with my Polestar and only need to super/ fast charge when on holiday.

[@ned4short]

I usually go multiple weeks without ever supercharging my car. It charges at 30 miles per hour in my garage. That's good enough for me and most people 🤷🏾‍♂️

[@legacyjeetkunedo492]

Stupid comment. This story is about Tesla’s terrible customer service.

[@Agret]

@@legacyjeetkunedo492 more the fault of the insurance company. Tesla disabled the supercharge as per their policies since the car was reported as totalled.

[@jhodges7041]

@@legacyjeetkunedo492 so quick t blame tesla but her insurance company was the problem .

[@acethedriver2895]

I smell lawsuit against both Carfax and Tesla.

[@Irene94044]

This is not a mistake. Total control over your car

[@EZscRider]

good job

[@PaoXiong86]

cuz who ever did the repair estimate, estimated repair cost more than the car worth, thus became salvage title.

[@joesm3873]

I bought MY 2022 Tesla model 3 clean title, has a minor damage on my experian report and after a service I also got banned from supercharging, I already sent emails and called tesla and no one wants to help me, they say I have to pay for a salvage inspection. quoted me $1.5k to check and reactivate supercharger. I dont know what to do, this is unfair.

[@roadtrip2943]

We're fortunate here that her ev didn't have thermal runaway event and torch the fashion square mall

[@knighttoking7926]

This is exactly why "they" want you to drive an ev... THEY WILL BE ABLE TO TURN OFF YOUR CAR, NOT JUST SLOW IT DOWN.

[@armuk]

time to take off the tinfoil hat bud

[@mowcowbell]

knighttoking: Best of luck with your battle against reality.

[@graciasthanks4771]

Please explain what the inability to use a specific charging service amounts to turning your car off.

[@jhodges7041]

umm GM has been doing that for years . any complaints about that ?

[@timhiggins6212]

That's too much control, put me right off buying a Tesla.

[@Anonymous-vd5yd]

XD

[@jhodges7041]

good !

[@adrianbravo2367]

The supercharging feature is destroying batteries and leading bat. fires

[@jazziez6467]

wow for a small car it sure weighs alot

[@samerabdallah82]

Tesla's "Customer Service" is horrible. They do not care about you.

[@GROGU123]

She got Honda Bumped.

[@markglover2565]

Seriously? You guys must be running out of things to report about.

[@stuwest3653]

Why is this news?

[@Gbus85302]

1st World Problems🤢🤮

[@nicholaslandolina]

Wow

[@MarkRoper-i2q]

This is why I will never buy a EV.

[@efgarizona950]

Well, that's just one reason, not to mention that they do more harm to the environment than they do good.

[@barriewilliams4526]

I don't have any problems with my Toyota ICE car🙃

[@Anonymous-vd5yd]

ENJOY LOL

[@JMHTruck32005]

🤣🤣🤣🤣🤣🤣💥🚗💥🚗💥🚗

[@mariosorrenti482]

Why would you want a car that is controlled by ELON S MOTHERSHIP?

[@willyb507]

Great customer service.. another reason not to get one

[@theodorabruin4601]

Or...you can burn your house down in the garage!

[@4gegtyreeyuyeddffvyt]

Happened to my neighbor

[@JessieSalas-h8b]

Incredible story great job for being on her side Mr Harper.. Elon musk can be a difficult person but he obviously knows right from wrong in a sense 😊😊😊

[@chetmyers7041]

Perhaps this owner was abusing the "Super Charge" feature which caused the first battery to have a SHORTENED life.

[@legacyjeetkunedo492]

Stupid comment. The vehicle is made for super charging, so how can you abuse it?

[@jhodges7041]

Bingo