Testing the Marine Autopilot diy in my Crooked PilotHouse Boat Raymarine EV-100 P70R

[@DanGoodBBQ]

Glad you got it working cap, that guys on the phone really showed he hates his job! Great video!

[@OutOnTheReef]

He did right doesn't look like he loved to be in customer service maybe he needs to be working or repairing the pumps. Thanks for watching captain

[@taniatait1791]

Do you love it more than your wife? If you use the autopilot a certain way she may love the autopilot as much as you.

[@OutOnTheReef]

@@taniatait1791 I think you're right thank you

[@DiscipleofChrist-Yeshua]

@@OutOnTheReef Does this system help or facilitate to anchor accurately on the top of a fishing spot?

[@OutOnTheReef]

@@DiscipleofChrist-Yeshua no it doesn't Look at my channel for tha Minn Kotta trolling motor witch it does do that.

[@fatandyboy6856]

Dude! I am a 25 year electronic technician with an extreme enthusiasm for marine electronics and wiring in general. Currently studying for my ABYC certification, I have wired up solar, nav and DC systems. You did a great job on this tutorial and your wiring was in-line with everything professionally expected... and then some... to what Raymarine would expect. Your experience with their Tech Support is just a microcosm of ALL Tech Support in general. Not to beat them up too much, but most tech support engineers (and I was one for many years for high end medical electronics equipment) deal with such bottom-feeding, slack-jawed, mouth breathing IDIOTS, that we assume all these calls are from the same ilk. But you are obviously NOT THAT! Truly with an eye and envious attention to detail. I am glad you figured out the issue without all the added cost and dealings with Raymarine direct. AND .... I applaud you for using crimp connectors and leaving the soldering/taping methods on your Yamaha... FAIR WINDS my friend!

[@OutOnTheReef]

I agree with you fat Andy Boy and you're right they deal with so many people that don't know what they're doing so they treat everybody the same way and thank you so much for your grade inspiring and supported comments, especially from you that you are a Marine specialist an enthusiast. Thanks again in navigate safe captain

[@the32549]

@@OutOnTheReef did you have to do the dock side commissioning as well

[@OutOnTheReef]

@donaldbillings9720 yes cap. You need to do that process too

[@thayward65]

I worked in customer service for online products. They push people at our end of the call to solve issues quickly and get off the phone and help someone else. When you are on a call for a long time the company I worked for frowned on it. Customer Service is going downhill. The company disappointed me. I like it when I was able to assist people with their questions to answer all of their issues with their product I continued doing it my way and I ended up quitting. When I buy any product I want answers. I invested my money in their product I expect answers. I felt the same thing when customers called our company they want answers and as a company employee the customer should be able to get their concerns met even if it takes a half hour to solve their issues and sometimes it takes less or more. The most important thing to me will they continue to do business with our company or just say the Hell with them. That was my attitude toward the company I had Supervisors told me the customer praised me and they look at how long I was on the call with the customer. Why was I on with the customer for 45 mins on that call I should have resolved those issues within 5 mins. I told them next time. I will smile and go back and do my job the way I know how.

[@beaulster]

So happy you figured it out and showed us. Support can be hit or miss sometimes. But yeah when I heard the certified technician talk I was like no way that’s the answer. Thanks again for making this video.

[@OutOnTheReef]

Yes and they have improved a lot in the were railroad now they're getting a lot better with customer service I guess this video really helped them realize how important it is to have good customer service👍

[@justanillusion9157]

Everytime I watch ur installation videos.im not disappointed. Ur a true craftsman. Very smart and self tought.im glad u made the video. Raymarine should really take a look at quality control and customer service.thanks again for all u great videos.congrats!

[@OutOnTheReef]

thank you Captain for your great comment and support. Navigate safe😉👍

[@yumyum408]

True

[@tommydbaker]

OMG That same guy is unfortunately still there. I had the exact same issue, Originally,I selected Drive type Hydraulic type 1 which is the type pump and the pilot would make a hard turn to the port, not clear in instructions. I called the tech support and that same dbag kept interrupting me while I was describing the issue, he kept saying stop stop stop and when I politely asked him if I could finish my sentence he said we are all done here and hung up. What a terrible person to put in front of the brand, I just spent 10k on upgrading all Raymarine electronics on my 380DA and could not believe this kind of service. I am glad I found this because when I selected Wheel and redid the dockside wizard it now works perfect now. Thanks you and nice install. RM that guy should be fired!.

[@OutOnTheReef]

Wild Thomas sorry that you had to go to the same situation that I had and yes I do agree this guy needs to be fired for his terrible service and how he handle your call but he's probably somebody bigger the company cuz it looks like nobody wants to fire him and you spent $10,000 that is ridiculous for the service you get next time go to Garmin they have an awesome service that's what I would do next time I will go to Garmin it looks like this dbag did not learn his lesson with my video instead it made him worse. Well thank you buddy for watching my video and enjoy your awesome equipment and navigate safe👍👍👍

[@stevengibson5774]

I have a garmin auto pilot. I love it. Everything is plug and play and there tech support is outstanding. You are going to love your long trips now. Just don’t fall asleep. Lol.

[@OutOnTheReef]

Lol yes i will try to stay awake And yes Garmin customer service is a lot better I called him today and they treat me very well

[@krispress7824]

Doing stuff yourself also gives you understanding and know your boat better.

[@OutOnTheReef]

I agree with you 100% because that way if I'm at Sea and I have something break down I know how to repair. thank you Captain

[@santossuarez]

I love your answer when he asked you if it was installed by a "certified technician". It's all BS. But, you are a real deal and got it working. Good job, Tiburon. I love your videos. We have tons in common brother. Time for croquetas and pastelitos en Miami. Let me know when you come down. Una abrazo.

[@OutOnTheReef]

Gracias Ray from the hart Cap😉 Pastellichos suena tremendo Gracias Cap.

[@TBrownRecords]

You did a nice job autopilot look very frustrating but like you said it takes time to learn the system, one thing I can say about you you is a survivor captain.

[@OutOnTheReef]

Lol i try cap. Is all about saving money we all can afford to pay installation is expensive

[@captainrick9379]

Hell yeah! I'm doing a happy dance for you right now! A certified Raymarine mechanic could NOT have installed that any better than you did! Nice job brother!

[@OutOnTheReef]

Thank you Captain Rick really appreciate your support😉🤗👍👍

[@Aaron.Davis56]

Watching your videos making me think about autopilot. My marina is Old Saybrook CT and I run Montauk NY, Block Island RI and points in-between. My head units is Helix 10 and Solix 15 Humminbirds. So far customer service is on point. Wish me Luck!

[@OutOnTheReef]

I hope it works out for you captain in autopilot is amazing

[@davidkelley6986]

Its very cool. I am glad YOU figured it out. The Raymarine guy obviously doesn't love his job and is costing his company money.

[@OutOnTheReef]

I think you're right bad customer service like that will cost the company a lot of money

[@samatwesu]

The Captain gets the job done once again! Thanks for sharing.

[@OutOnTheReef]

Thank you Sean

[@ninehundreddollarluxuryyac5958]

No certified mechanic would do a better job installing that. Nice job tieing down all the loose cables. Everything should be very stable, wish I did work that nice. I got an autopilot for the Carver last year and it was so nice to be able to leave the helm to get a drink or sandwich from the fridge, or go to the bathroom. Having to stay at the helm every second for the entire day is exhausting. I love having the autopilot drive while i sit in different positions on the boat where I can see any hazards ahead but not necessarily sitting in the drivers seat all day.

[@OutOnTheReef]

i agree cap i do the same to eat or go to the bathroom is like having a second person on the boat👍

[@AdventuresofHappyOurs]

I’m surprised how simple it is to install. Getting those setting all right is another story. Great job Cap!

[@OutOnTheReef]

Thanks 👍 cap and yes i agree with you. their customer service is terrible .

[@edvelz8073]

Raymarine should teach their people how to show empathy for the customers and go above and beyond. The guy was reading off a trouble shooting guide like a robot, that what automated systems are for , just fire guy and put touch tone recording LOL. I would have expected more after paying $$$ for that system. Bro eres un caballo 🐎

[@OutOnTheReef]

I agree with you Captain they should put a touch-tone answer machine I think we'll do a lot better work answering things he was just reading the script and he had a scratch record on the same spot

[@OutOnTheReef]

Gracias por lo de caballo🐎👍

[@abelsanchez8804]

I’m glad you get it done! Usually techs has low costumer service.... something so simple! Now you gotta show your new toy going to Bahamas 🇧🇸!

[@OutOnTheReef]

Yes it's going to be so much comfortable now traveling far distances without touching the steering wheel😉

[@C5drummer]

Exceptionally well filmed and edited, excellent instructions on the DIY, and bravo on keeping your cool with a call center not interested in helping anyone, THEN calmly troubleshooting your system on your own before seeking out a "certified technician." BTW, who the hell would put a Thumbs Down on this video? It COULDN'T have been done any better by ANY "Certified Installer"!!

[@OutOnTheReef]

Thank you Captain really appreciate your great feedback and usually people who put thumbs down are haters of my channel I really don't know why they watch my channel though, I think they cannot come up with good footage for their channels and they just hate on somebody else's. Thank you for your great feedback and for watching captain

[@anthonydecicco7052]

Great video Cap that auto pilot will really be helpful on those long gulf crossings. I'll be watching for the next video safe navigating Cap.

[@OutOnTheReef]

Thank you Anthony 👍

[@sfduve]

Great video Capt! Very informative tutorial. I had no idea how autopilot worked until I watched this. Hoping to have a similar boat soon and will want to install AP. Your Raymarine tech support person was a complete JA but you were successful anyway. Great job!

[@OutOnTheReef]

Thank you Steve and within this month I am going to install a garment brand new auto pilot which is much better than raymarine this video will come up within a month hope you like it and you might get some new pointers on this installation since it's a little different and thank you for watching my channel captain👍🛥⚓

[@59wsulli1]

you Rock Captain! Very nice job on the install... on all your installs for that matter. You've turned that little workhorse into a very nice, comfortable cruiser. Take it easy brother.

[@OutOnTheReef]

Thank you Captain it's been hard work but it's well worth it to make a discomfortable and I appreciate your great comment navigate safe

[@scottywilson3037]

Very good and detailed video. Your coverage of each step is just what I needed, especially on the fittings for the pump. Trying to figure out the proper fittings wasn't easy. My pump came with fittings for the pump, however additional fittings were necessary to complete the setup on the pump. Thanks again and Ray marine service really failed on this one.

[@OutOnTheReef]

Awesome, captain. I'm glad you liked the video and found it helpful. Thank you for watching and if you have any questions , please let me know always navigate safe , captain

[@scottywilson3037]

@@OutOnTheReef What was the size of the fittings you had to get for the pump? I'm struggling to find it. Is it 1/4" BSP to 1/4" NPT? Thanks!

[@OutOnTheReef]

@scottywilson3037 i dont remember cap , i went to hydraulic supplier and they will have the fitting there and take your pump and hoses so they can see it

[@froggleggers1805]

Let their management get a copy of this video for review, they may adjust their help support, who knows. Well at least you were able to figure it out yourself.

[@OutOnTheReef]

Yes I was very upset but after I figure it out I feel so relieved because sending a unit back to these people might take a month and for what send it back to you say all the system is okay is your settings. Crazy right thanks for watching

[@hitmeonmylaptop]

I think he makes a VERY GOOD POiNT as it obviously worked, they just needed to guide you through the settings.

[@OutOnTheReef]

@@hitmeonmylaptop yes that's all he needed to do guide me through the settings to see if I put anything wrong on the settings but he was not willing to go the extra mile to get good customer service ratings

[@saafrican]

Ive just installed a Raymarine EV300to a 130 ft luxury yacht with 4 NMEA 2000 , AXION 24" screen. Raymarine agent quoted me $8000.00 for installation . I installed the system myself in 3 hours . The most difficult part was cutting the hole for the controller . The rest was SOOOOOO simple .

[@OutOnTheReef]

Wow cap. Congrats because you save spme serious money and now you use for something else, hope you like it and navigate safe cap

[@waynemcphail7825]

You are on the mark. You are great working and thinking through the system.

[@OutOnTheReef]

Thank you I had no choice but to do my own technical support LOL

[@valhallabjj1032]

I have the same system , you have to do the dockside calibration first before you do the calibration sea trial . There are a bunch of videos on YT , i had an issue with the compass module having some type of EMF interferiance. Moved it and its all good now, have used it many times to troll , bahamas, etc. Enjoy it man its a great system for the money .

[@OutOnTheReef]

mine sometimes do-sent want to work but after some times there is no problems weird do you know why?

[@brianblizzard7591]

You did a very professional install. Looks very good Capt.

[@OutOnTheReef]

Thank you Brian it was hard work but it was worth it save a lot of money on the installation

[@Will-ol9lp]

Very professional. One can see the layout and look of the install. Some “” professional should look at how you do stuff and add it to there work and I seriously mean that bro. Stay safe my friend and thank u for the how to video’s you make and put online

[@OutOnTheReef]

Thank you Will I really appreciate that Captain , your comment really encouraged me to keep on filming my videos. Thanks again and navigate safe Cap.

[@nickrdgz9323]

Capt, if you do a sea star connection directly to your chart plotter you'll be able to control the autopilot from it. I just integrated my autopilot with mine and it works great!

[@OutOnTheReef]

Thanks for the tip! cap.👍

[@sgtricharris-4169]

Great job capt!!!!!! A+++ for u and D- for Raymarine customer service

[@OutOnTheReef]

Lol thank captain

[@FishinAddicts_USA]

Capt you keep that boat so well together... Clean looks like the dealer installed it to me,, But you did a better job then they would have done because its yours.....

[@OutOnTheReef]

You are right when you do things for yourself you take pride in your work mechanics don't do that for other people's boats

[@OutOnTheReef]

@@Ceviche956 lol cap.

[@seahalk1]

Good installation, you did a better job than a certified installer.

[@OutOnTheReef]

Thank you Captain I really appreciate it👍

[@mredgar325]

Wow Captain! Thats a beautiful installation you did there. They gonna get tired of you in the Bahamas now :) Que lo disfrute mi hermano.

[@OutOnTheReef]

Yes thank you Captain and yes it will be a lot more easier now to travel to the Bahamas. Saludos capitan👍👍😉

[@pellumbshyti6686]

Excellent video. Thanks for this info. I'm surprised how simple it is to install.

[@OutOnTheReef]

Thanks for watching! and yes is very simple cap.👍⚓

[@gsman5828]

Wow! Good thing you were smarter than the Raymarine tech representative. Those guys don't want to deal with the general public. Sounds like a basic thing that he could have recommended you to check. Glad it worked out!

[@OutOnTheReef]

I agree with you would have been a lot more simple to get it fixed just by checking to settings. Thank you and thank you for watching captain

[@ricktoole9991]

Really enjoy your channel , I've watched most of your post and this is my first comment.

[@OutOnTheReef]

Awesome Rick thanks for being a great viewer of my channel captain and you can comment anytime you want cap. If I can answer any question I am here. Thank you for being an awesome viewer of my channel Rick👍👍⚓

[@lovinhouse374]

Great job on the install and troubleshooting yourself! 👍🏻

[@OutOnTheReef]

Thank you Lovin👍😅

[@ralphvandereb66]

brilliant cap and you are not the first to complain about Raymarine customer service,

[@OutOnTheReef]

yes they are the worce cap.

[@murphy2513]

Great video Cap. Unfortunately tech support people will assume it was an install issue once they hear that someone other than one of their certified techs were involved. Tunnel vision, too easy to just say send it back instead of walking you through the troubleshooting. Great install cap, I'm sure your install is cleaner than one done by their tech experts.👍👍🤙🤙

[@OutOnTheReef]

Igree with you cap. And yes it's better to install it yourself that way you know it's done right hopefully that will improve the customer service soon

[@richardbohlingsr3490]

The autopilot will sure pay for itself on long passages when you don't have to sit and hold the wheel all the time. Nice install too.

[@OutOnTheReef]

yes especially in long trips 👍⚓

[@JeepComeTrue]

I am glad you got that to work correctly. Simple user error that customer service should’ve resolved easily. That retired man from Ray Marine sounded like he had a lot of knowledge but had no desire to help you. Ray Marine should reconsider having people like him which caused the company to lose thousands of dollars. Telling people to put everything back in the box and return it is a joke. Enjoy your auto pilot because I am sure it is a very good unit.

[@OutOnTheReef]

Yes I agree with you sending back a unit will cost them more money because now I have to get a new unit and now they have a used unit did they have to sell s use but I agree with you is a great unit and I will enjoy Captain thank you

[@benlackey8224]

Like a little kid on Christmas. Love getting new toys to play with

[@OutOnTheReef]

There's nothing like it right

[@floundergiggingcharters8226]

autopilot video is great, this is my next project, both my boat are pilothouses and have hydraulic steering which i read is prerequisite, will buy one try to install it see how it goes if well do it for the other, get tired of driving rather enjoy the scenery

[@OutOnTheReef]

i love my autopilot cap specially for my long trip navigation and please if you can before you purchase items in amazon please hit my link any link and within 24 hrs of pressing the link anything you purchase amazon will give me a great commission and that really helps me on making more videos like this, and if you do let me know that way i can thank you and i know it came from you, thanks so much in advance for your support Cap.😉👍

[@floundergiggingcharters8226]

@@OutOnTheReef i will Capt but only ;) if you find me the name of the song to ur video introductions (and endings i think), lol, want to use it for the flounder gigging videos, i may be asking u the name of another background song, too, but have to find the video, and time it started in the video, think it was the lobster video, will get back to u on that tyvm

[@OutOnTheReef]

@@floundergiggingcharters8226 if i find it i will let you know ,i dod that gingle a long time a go and i have to seach through harddrives and takes some time cap👍

[@floundergiggingcharters8226]

@@OutOnTheReef Yes sir at ur convenience i just got motivated to fly my drone after seeing ur incredible footage with ur dramatic background music, perfect

[@OutOnTheReef]

@@floundergiggingcharters8226 very nice cap. Fly safe

[@trickyrickyraindrop4645]

I install this stuff daily. He told you what to do. It was simple. Disconnect 2 wires. Stick to 12volts. All things are mam made and can be faulty even though they are new.

[@trickyrickyraindrop4645]

You get 12 volts from 12 volts. Not from the pump working. 12 volts is from your power supply. Not from the pump making 12 volts.

[@OutOnTheReef]

he was more into taking the unit off and returning it, that would make him happy

[@trickyrickyraindrop4645]

You keep saying they didn't want to help. What he was telling you to do is the proper way to determine if you have a power issue first and foremost. Then they go further. As an installer it is the same procedures for us and what they are to tell you on the phone. Good news though. You got the best AP on the Market. It will always have a bar on bottom of screen. That is the percentage telling you what it has learned. It is a constantly learning machine. It learns from your driving and learns how to act in different conditions and situations.

[@nwdualsport]

Excellent! Well done Captain!!

[@OutOnTheReef]

Thank you George

[@Luna-The-Pitbull]

You did a great job on your installation and how clean and neat it is. I hated when they don't take time to troubleshoot with you. That RayMarine support tech needs to learn some support skills and knowledge about their product. They like to take the easy way out and tell you to send it and wasted your time and money. 2 thumps up for great troubleshooting skill. Always enjoy your videos and you just got a new subscriber.

[@OutOnTheReef]

Thank you Captain and welcome aboard my channel will stay in touch and help each other with any information that we both need to make our navigations specialty I really appreciate your knowledge as a boater

[@brianescalanteaguilera7463]

Thanks a lot, for that tip. iT Was very Helpful to me. I have a question: With this automatic pilot, when is working in AUTO, the Rudder don't have to work manually?. Or do i need something else to make it work that way?. What i want is WHEN THE AUTOmatic Pilot is working, i want my rudder don't work manually; I mean, the RUDDER dont have to move, if i move it with my hands............. AND when i put the PILOT IN STANDBY, then i most can move it manually, and the rudder most move if i move it.

[@southseas6953]

now thats a great add on to your boat really like

[@OutOnTheReef]

Yes it will be thank you Captain and I'll show you how it works in the future videos

[@flyinglightsport9911]

I have never had but the best customer support from Garmin. Sorry you had that experience with Raymarine but I'm sure they will assess and revise their support.

[@OutOnTheReef]

I hope they do see it ,today I call Garmin and they have great customer service I had a question about my shop louder they're awesome,👍

[@christopherrivas8917]

Great job capitán eso pasa con el servicio al cliente hay jente q no merece tu trabajo para estan hay!!! pero bueno para alante capitán ready to bimini waiting for more videos

[@OutOnTheReef]

Claro ya estoy ready y muchas gracias Cap. Saudos de 407

[@richg3411]

Making me nervous being down below while underway and not looking out...LOL...Enjoy, Capt!

[@OutOnTheReef]

Lol there's hardly nobody in that lake at that time

[@yusdelpadron6822]

How are you doing Captain Raymarine's technical support is the worst. I have the old system Raymarine's first generation, so you can imagine what I'm going thru while replacing all my devices. A nice video and a lot of information. thank you

[@OutOnTheReef]

Captain and I hope you get everything sorted away with your navigation system and yes you have the old system that's got to be a little harder to use this new system is a little bit better . Thank you for watching in navigate safe captain

[@diegomendiviltv]

Me imagino que el wey que te atendió en Ray Marine no sabía de lo que le estabas hablando, por eso te dijo que regreses el equipo y que lo instale un profesional, pero la verdad hiciste un gran trabajo instalando el sistema.. Cuando yo fui a comprar mi motor nuevo Mercury, el que lo vendió no tenía idea de lo que estaba vendiendo 🤣

[@OutOnTheReef]

que triste lo que te paso en Mercury y pagaste buen dinero por tu motor y no saven lo que estan bendiendo, posiblemente tu saves mas que ellos, saludos capitan y gracias por ver mis videos👍👍

[@diegomendiviltv]

@@OutOnTheReef Saludos desde Arizona hermano 🤙🏻😎

[@besimtitiz]

Great video Capt.!!!

[@OutOnTheReef]

Thanks Cap.

[@SmilingSolution]

Very cool add Cap.... Nice work!

[@OutOnTheReef]

Thanks captain I'm glad everything came out working fine and soon I'm going to show viewers how to connect it to the chartplotter

[@hectorrivera8808]

I like Garmin and recommend it for you but with your mechanical skills I knew you would get it figured it no matter what anyway. Pretty sad how customer service from Raymarine just basically gave up by saying bring to entire unit back...ridiculous recommendation. Awesome capt how if it is not the boat or autopilot, you always overcome everyone! Your going to love autopilot!!!

[@OutOnTheReef]

Thank you Captain and yes I will enjoy this autopilot at Sea specialty with my long future navigations

[@poppabear9279]

I run Raymarine everything on my boat. Raymarine 48NM digital Radar, raymarine cherplotter, every single thing is Raymarine. However, I run a Simrad AP26 autopilot. Amazing auto. I didn’t know you had an auto pilot video as well bro. lol. I was searching for a simrad autopilot fine tuning video to offset compass for west vs east coast and up you pop again haha. Raymarine was kinda rude. Dude, when I go to outfit my boat with new electronics, I think I’m going with garmin. I found multiple issues with my highest end Raymarine display and integration. I run mostly Raymarine but they made some really dumb moves lately and I’m not happy. I have $50k of marine electronics in my boat and I’m going to be avoiding Raymarine now.

[@OutOnTheReef]

Is very sad this company has such a terrible customer service but yes Garmin is much better customer service to help us boaters. Thanks for watching cap.

[@Ggp1950]

Excellent install Captain! Customer service, I’m afraid, is mostly the same throughout. I wonder what would have transpired with the call if you had told him you were “certified”? Anyway, glad your system works. Looking forward to your next adventure.

[@OutOnTheReef]

Yeah I know if I was certified what will be the difference right. And soon I will have another trip and I will upload it that all depends on whether and thanks for watching captain

[@craigmertz5688]

Excellent video....thank you so much!!

[@OutOnTheReef]

thank you for watching cap.

[@ibrockin4u]

Great video install and suburb craftsman ship !!! After hearing your rant towards the Raymarine customer support dude I am starting to understand all the mask wearing :} I wish I could give a 100 thumbs up !!!!

[@OutOnTheReef]

Thank you Captain and you're awesome thank you for your great support and for being an awesome viewer of my channel👍👍👍

[@john-paul7325]

Excellent content. Keep the videos coming Captain.

[@OutOnTheReef]

Thanks John for watching

[@Will-ol9lp]

I have watched your van videos as well and you are a very talented person. You keep going and never mind the stupid people and what they say. I find in this world that those people really can’t get out of there way. Lol Keep going my friend

[@OutOnTheReef]

Thank you Will for for being part of both of my channels. And thank you for the encouragement Captain😁👍👍👍

[@josephcarpio8313]

Raymarine did correct in asking you to test the drive base on what you told him it should be set to hydrollic

[@OutOnTheReef]

They did not want to help when it comes to the settings

[@xa8047]

Great video captain!!!!!!

[@OutOnTheReef]

Thank you x a

[@larshnme]

I think you (without intention) made the tech supporter believe you had a bad ACU. At 5:18 in the video he asks you to verify the output voltage from the ACU is 12 volts WHILE CHANGING your course by 90 deg (this will supply the pump with power). The voltage going straight is NOT what he asked for. When you told him the output voltage was not the expected 12 volts he correctly assumed the ACU was bad...Try go back and measure the voltage while you make a turn ! ;-)

[@OutOnTheReef]

That's their Fast Response always I told him that the system work before but it stopped but right away is the ICU is bad I asked them to troubleshoot with me but he refused so the quickest response is returned I see you and waste my time all my installation. So the fastest response for them in return the ICU instead of troubleshooting

[@ultimatejay]

@@OutOnTheReef no offense but your accent and vocabulary was a little confusing. You said, Is there anything in the screen I can do to fix this issue? "I would have said, Is there anything in the settings that I may have done wrong, can we double check the correct settings? Also, all these settings should have been easily understood in the directions that you should have read.

[@OutOnTheReef]

@@ultimatejay thanks cap.

[@riverakers]

The support person is following a script that they have to follow and is rated on how quickly he can get you off the phone.I worked for a company that would do the same thing.He deviated from the script because you asked the right question.Is there anything in the setup to correct this problem?At that point he should have walked you through those steps.A bad tech not interested in getting the customer satisfied.Good for you being persistent and using logic to resolve the problem.There will be further adjustments in open water to compensate for sea conditions.But they may have improved that over the older systems I am familiar with.Great video!

[@OutOnTheReef]

Yes you're right he's mine was already set on returning the item he did not want to hear anything else or do anything else for me it would have been so easy just to walk me through the settings and he will look like a great tech support

[@kjellbencsik4917]

Hello any tips how to calibrate the compass, I ve tried many times but dont get any deviation values. I have air in the system too, so that is the priority tommorow.

[@OutOnTheReef]

what i remember you have to calibrate the heading sensor by going in circle don't remember how many times, but i think it was 2 times ,hope this help cap.

[@kjellbencsik4917]

@@OutOnTheReef Hi thanks for the reply, You are correct, but I have been out and done many many big circles but no luck, next is to move the compass and see if that helps. I also have a leak in the hydraulic, so plenty to investigate :-)

[@OutOnTheReef]

@@kjellbencsik4917 sorry to hear that cap.

[@kjellbencsik4917]

@@OutOnTheReef Got a new compass and it calibrate at ones, so now is the autopilot functioning as it should :-)

[@OutOnTheReef]

@@kjellbencsik4917 that is awesome to hear cap. Now you can enjoy your installation captain👍👍👍

[@melvingonzalez6377]

Gracias capitán, es de mucha ayuda. Excelente.

[@OutOnTheReef]

De nada Melvin y saludos capitan

[@p3teytran]

Wow frustrating service from Raymarine but glad you figured it out cap.

[@OutOnTheReef]

Tell me about it they are the worse , Garmin is a lot better service cap.

[@michaelmcdonnell5091]

I agree with you 100% callupper management n show him this video. Perfect install and you fixed it as well they need to fire that phone tech guy These products are made to be dyi and you proved that The product is only as good as customer service. So I hope they correct this and offer you a full refund for pointing this out to them. You deserve it. Thank for all the great videos and for teaching us many boating skills your the best ! I am purchasing a 38 foot sundancer and need mire video’s on navigation as I am new to this Thank you

[@OutOnTheReef]

Anytime Michael 😉👍👍and thanks for watching my channel captain 😀

[@joseacd01]

Im happy you figured out nice job

[@OutOnTheReef]

Thank Jose I feel very relieved that it does work, I put a lot of work into

[@davehill7484]

That cable looks like the one I used for my lowrence HDS unit which was a nemma connection also👍👍

[@OutOnTheReef]

Thanks Dave we're checking it out I get it delivered today from Amazon and I'm going to test it as soon as I get it tested I'm going to let you know if it works or not thank you for the great suggestion captain

[@davehill7484]

Nice install captain 👍, I’m sorry I failed to let you know about the company’s technical support,, in a nut shell they absolutely suck!!, they initially told me because I was interfacing my EV100 into my Lawrence Chart plotter that it would not work because the plotter would not recognize the sea talk instead of an Nemma 2000 bus,,WRONG!!!!! With some research and a couple of phone calls I found out that it would interface but I needed to pick up a couple of special fittings for my lowrence plotter . They really are knuckle heads but was pre warned of that problem with that particular company. Anyway looks like you cleared it up yourself which is always the best way👍👍, have you connected the auto pilot up to you Garmin yet?? That’s when the system will truly shine😉👌👌.

[@OutOnTheReef]

Thank you Captain and yes Raymarine told me the same thing that cannot pair it with a cable to my chart plotter but I called Garmin and Garmin told me that I could so yes they give you the wrong information I just purchased today this cable to go from the sea star to the n m a 2000 what do you think about this cable captain would this work amzn.to/2kVGOrH I already purchased the adapter to adapted to the Sea talk and everything will fit to my Garmin 9 inch touch screen you think I'll be able to use it very well?

[@Ushootout]

Very cool... question .. if you set a route in your plotter the autopilot will follow it including the turns , degrees changes .. or you need to make the adjustments for the degrees you want to follow Nice video

[@OutOnTheReef]

Thank you Captain and in my case I don't know if my Raymarine is going to be compatible with the Garmin I heard there's a cable I can purchase but I need to figure that out but I heard that if you have a Garmin GPS and a Garmin autopilot yes you can do that what you're saying it will follow a route to a destination and make several turns to the destination if it's needed , but soon I will buy the cable myself and try to do some research to see if my Raymarine is compatible with my Garmin and I will let you know in this channel captain

[@Ushootout]

@@OutOnTheReef thx . Still cool and easier tonfollow a long route

[@OutOnTheReef]

@@Ushootout most definitely Captain it is a plus to have it

[@Sopwithcamel44]

NMEA 2000 to sea talking converter is likely what you need. I'd say it's the most important part to get this operating at intended.

[@Sopwithcamel44]

Sea talk not talking

[@tonkacaptain]

Good job working through your issues. Garmin support is ok, sounds like they're slightly better than Raymarine. But like you I when it comes to auto pilot support they couldn't figure out my gremlins. I had a tech come onboard, I called multiple times to support, no fixes. Finally I discover a calibration setting in the auto pilot that made all my headaches go away. Do you have it connected to your Garmin plotter, so you can have your new auto pilot follow a route?

[@OutOnTheReef]

I don't have mine connected to the autopilot yet I'm going to figure out if it can be connected because they're different brands

[@tonkacaptain]

@@OutOnTheReef I watched your install video, and you mentioned the Raymarine "Seatalk". Pretty sure that is really NEMA2000. Your Garmin plotter is NEMA2000. If you do more cruising you will love a dialed in auto pilot that can follow your plotted routes.

[@OutOnTheReef]

@@tonkacaptain I'm definitely going to look into it tomorrow I am going to try to call Garmin and ask them about that but they do sell an adapter I saw it an Amazon that might work

[@steelerdog1456]

Find myself waiting for what's next!

[@OutOnTheReef]

LOL yes there's more equipment coming on the way

[@jimhammond2307]

Great job on the video. Will this auto pilot interface with your Garmin gps to go to a waypoint you have stored on the Garmin.

[@OutOnTheReef]

Captain but the only way we'll work is you go to your chartplotter your pinpoint a destination and your autopilot would follow but you can only do only one command at a time because it's not the same brand but if you get the same brand as you chartploter you be able to do a lot more things

[@TheAlnice2g]

Great job! 👍🏼

[@OutOnTheReef]

Thank you cap.

[@hongtark7863]

The way you go, Captain!!!! 100% agreed. Great product but the representative is sucks. see you next videos. Always enjoy yours...

[@OutOnTheReef]

Thank you Captain Next video coming up soon😉

[@mikea7942]

Great install videos!!!!!

[@OutOnTheReef]

Thanks Mike really appreciate it cap.😉⚓

[@Sman798]

Is it linked to your GPS/MAP? If you set a coarse in your GPS will the auto pilot follow it?

[@Sopwithcamel44]

Wondering the same thing... Seems illogical to not have it set up to follow a course from the chart plotter!

[@OutOnTheReef]

That's something that I'm trying to connect in the near future so I can show you guys how it works with a chart plotter but yes if I'm able to connected it will work that way

[@rpeiro35]

@@OutOnTheReef forum.raymarine.com/showthread.php?tid=1308 just need to buy 2 cable from amazon

[@John-bx6ed]

That tech was a jerk. He should have walked you thru the screen menu settings first then the mechanical equipment and install checks last . You did a great job 👍🏻

[@OutOnTheReef]

I agree with you 100% Captain first check the settings and then after check technical issues I hope they learn from this mistake

[@wesleyb4131]

Something seems weird in the settings, you definitely have a pump not a wheel drive. The tech was trying to get you to test it with a different power source, not sure why he didn’t first walk through the settings with you though. Great videos

[@OutOnTheReef]

I know I agree with you I found that weird but in the wheel is where it works. Thanks cap.

[@kord83]

Nice video. But the settings is wrong :) it should be on the pump setting. The settings that you have it now is for Wheel Drive. Great job 👍

[@OutOnTheReef]

I don't know if you're right but I had it on the pump and it wasn't working when I put it on the wheel drive it worked, do you have a unit like this one and that's where you place your settings?

[@kord83]

@@OutOnTheReef i do have the ev100 just the head unit is the one without the "joystick" i had a similar problem in the beginning until the pump got all the air out. You can try the pump setting back and probably will work. I have mine connected to 2 axiom 7s as well and works awesome. After calibration it took 2 fishing trips for the unit to do something with the hardware. There was a progression bar on the bottom of the screen.

[@OutOnTheReef]

@@kord83 thanks Captain really appreciate your help and also your great comment and enjoy the autopilot of yours it is a great think you have on the boat

[@josephcarpio8313]

When you called them you said to them it is not engaging,when you hit auto port and starboard it does not move That is why he asked you to check the drive that it moves port to starboard Then check ACU output for Drive voltage

[@OutOnTheReef]

thanks cap.

[@livo068]

Very helpful video thank you cap. Sorry you have to deal with bad service after the money you spent on the product.

[@OutOnTheReef]

Thanks buddy I really appreciate it and it's sad for this company to have such a bad customer service and thank you for watching captain

[@ftlaud911]

Congrats on getting it working. All customer service is usually sporadic. You never know what you are going to get. Are you planning to bring over any supplies to the Bahamas?

[@OutOnTheReef]

We're sending and other people's boats items did they really need my boat is very small I cannot carry large amount of items and there's a lot of storms out there Brewing and the Atlantic so I'm just going to wait for a little while now for a trip to the Bahamas but I will do my best from here to help

[@ftlaud911]

@@OutOnTheReef - I hear you. My boat might not even make it. Farthest I have been out is 25 miles offshore and I was nervous with a single engine. Gulf stream was about 10-12ft, but slow rollers and time between waves was long. In the trouph boat would disappear between crests. Enjoying the channel - sad to see the Bahamas so destroyed.

[@OutOnTheReef]

@@ftlaud911 I know to see the Bahamas destroy is very sad for all of us and for our friends the live there but I am sure they will get back on their feet soon

[@Wanderns]

Great job! Just a question. You Will conect the autopilot with your chartploter?

[@OutOnTheReef]

Yes next video #267 I show you how I use a special cable to connect them both and I also placed the link in the description below if you want to check it out

[@Wanderns]

@@OutOnTheReef thank you!

[@OutOnTheReef]

@@Wanderns anytime captain and thank you for watching

[@Ceviche956]

Hey Captain, have you been able to set a track so autopilot can follow it or just straight heading

[@OutOnTheReef]

Only straight heading ,to have that feature both units need to be the same cap.

[@browardmpr8317]

I guess this would be very useful for trolling slow speed by yourself

[@OutOnTheReef]

Yes it's very useful cuz that way you can keep your eye on the fishing pole can you control 3 5 miles per hours no problem

[@browardmpr8317]

@@OutOnTheReef that is amazing never even knew about this.

[@OutOnTheReef]

@@browardmpr8317 yes this is something very amazing I've been trying to get for a little while it's like having another person on your boat helping you steer

[@browardmpr8317]

@@OutOnTheReef amazing. Congrats. I just bought a 2018 key west 189fs center console I love it!!!! Might look into this. Thanks cap!

[@yumyum408]

Nice job! I'm glad u got it running. Now to plan for the next Bimini trip Now for a random question, do u have the regular bow rail or the "west coast bow rail". We r planning to check out the Annapolis Boat show in Oct. My husband was checking out the seminars they have, he told me "they have a seminar for noobs like us on how to park in a slip "...lol . I said "well sign us up!".

[@OutOnTheReef]

Yes please take the seminar it's going to help you a lot don't be scratching boats like I did in the Bimini even though I'm a boater for a long time the current really got me there I have the West Coast bow rail which is the highest bow rail in the strongest I really recommend that one to get it because it's very safe and comfortable to walk around don't get the short one if you can

[@yumyum408]

Ah, nice...we ordered the west coast Bow rail also. Yea, I told my husband we definately need that seminar. We had a slip for quite a few years and we never got any better and parking in a slip. We never damaged any other boats, but it was always a stressful time. My husband wouldnt even take the boat out of the slip if it was higher than 15 mph winds, lol.

[@OutOnTheReef]

@@yumyum408 he's a very smart man

[@johnspooner4128]

Great video as always! Autopilots are cool, I have a simple question, what are those 2 yellow rods on the side??

[@OutOnTheReef]

Those two things are spear fishing poles

[@A.Matt7]

We got a new engine and had the option for a vessel view mobile. Mechanics didn't know what it was and said return the product you need this instead which is $7000 dollars or more just to install it. Vessel view worked and theyre still clueless on how it works.

[@OutOnTheReef]

Is crazy cap how they treat you, thanks for sharing 👍 And im glad you had a great success

[@bradamaral3062]

You my friend did a hell of a job with your raymarine autopilot . That service guy you talked to should look for another job , customer service is not for him. Does this system work for a inboard motor , I have a 25' skipjack. Be great to here from u.

[@OutOnTheReef]

thanks Brad for watching my channel and im not 100% sure about inboard but is long that it has hydraulic it could work cap👍⚓

[@bradamaral3062]

I want to buy a EV-150 for my boat I have a Garmin 1243 XSV chart plotter , on your video it kooks like u have a Garmin chart plotter is it compatible with your EV-100, the new Garmin autopilot with the smart pump is $2500 more than the Raymarine EV-150. so i'm asking u if it's a good idea to run a raymarine autopilot with a Garmin chart plotter.

[@briannotapplicable2223]

Your awesome man!

[@OutOnTheReef]

Thank you Brian👍😉

[@jimhammond2307]

How long have you had the auto pilot and are you still happy with it. Thanks Jim hammond

[@OutOnTheReef]

i travel a lot to the Bahamas and having this autopilot is awesome and yes i love it is like having a second person onboard .

[@gedu2568]

Well done!!!!!

[@OutOnTheReef]

Thank you Captain appreciate you watching

[@popsboatsnhotrods]

Most tech support teams are understaffed and under trained. Glad you got it working. Good job Captain/autopilot install guy.

[@OutOnTheReef]

Thank you Doyle😉👍

[@rickdepietro5642]

Do you have any ICON on the Garmin GPS/Chartplotter for the Raymarine Autopilot like the control head uses?

[@OutOnTheReef]

no cap. it only follows a straight line that all you can do no other options but it works

[@rickdepietro5642]

@@OutOnTheReef copy that cap. Thanks for letting me know.

[@OutOnTheReef]

@@rickdepietro5642 anytime cap.👍⚓

[@garyk6990]

Another great video. Customer service sucks as with every other industry.

[@OutOnTheReef]

I know you're right but just got to be another better company out there better than Raymarine for customer service I guarantee you that

[@garyk6990]

Out On The Reef dumb question. With the currents in the ocean will it compensate for your heading? Or will the current carry you way off your course?

[@OutOnTheReef]

@@garyk6990 it may carry you a little bit off track because I don't have it connected to a GPS but I can always correct that a little bit anyway I'm looking at the shart often but at least I don't have to steer so maybe every five minutes I have to just to correct a little bit which is not a big deal for me as long as I don't have to touch the steering wheel I will be okay. But definitely yes I'm sure it will, But I will buy a connection soon to see if I can connect both units together but if I do I will let you know

[@craigdiehm3017]

You really owe Raymarine an apology for your comments about them in your video and in this comments section. The tech repeatedly said to turn the autopilot 90 degrees when checking the output on the ECU and never once did you do that. He told you EXACTLY how to properly diagnose the issue and it was you who didn't understand.