I worked helpdesk, pc tech, msp and service desk. Titles don't mean anything. I always tell people to look at the job description. Most entry level jobs require soft skills as well.
@KevtechITSupport Жыл бұрын
@@shawnmendrek3544 Thanks.
@mihaidoboga3 жыл бұрын
Finally, someone talking about job titles. We really need to standardize job titles and levels in IT, because we surely can do it. Thanks, Zach!
@asshatatwork44613 жыл бұрын
Titles are given out like candy though. And the definition of them has become convoluted. This has always been my pep-peave since yk2 - In the 80's/90's everyone was 'Technical Support', 'Network Admin' 'Web Master' or 'Programmer'. Then like an RKO outta nowhere 200 titles spanned from the those.
@nicholejohnson1173 Жыл бұрын
I’m almost done with my Google IT certificate and this info is so so helpful! Thank you so much!
@besteboyjr Жыл бұрын
Did you finish? If so, any job opportunities yet?
@iSteven18010 ай бұрын
Congrats! I completed mine a year ago! Working on getting my comp tia cert too
@Kobmaiz3 жыл бұрын
Everyone please pay attention to the fact that cyber security was not mentioned in this video. That is because those positions are not "entry level". I see this a lot. Someone with 0 experience is applying for a SOC analyst role. Then they get discouraged for not being hired.
@izamalcadosa2951 Жыл бұрын
Yupe! You will need 3-5 years experience to get into Cyber Security at least!!
@SeverancePay5004 ай бұрын
@@izamalcadosa2951how does one get experience if they cannot get a job?
@MartinFoster3 жыл бұрын
I work at an MSP in NW Chicago suburbs. An MSP is a great route to go because we support many different types of companies with different needs and different setups. It's help desk but for different companies rather than getting exposure to a single company
@zachflores15052 жыл бұрын
I live in Chicago did you have any experience prior ?
@MartinFoster2 жыл бұрын
@@zachflores1505 Hi Zach. I didn't have prior IT experience when I started. I did get the A+ and Network+ certification before I started, which helped to show that I could learn and understand the concepts. If you're looking to get into the field, I'd recommend going for at least CompTIA A+ and show your enthusiasm for the field and learning in cover letters when you apply. Hope this helps
@zachflores15052 жыл бұрын
@@MartinFoster oh right on thanks man! Where did you get your certifications from? What’s a good online program?
@MartinFoster2 жыл бұрын
@@zachflores1505 I personally like a physical book and a program that has virtual labs. There's ITProtv, cbtnuggets, and testout that have good online courses. Check out what options those have and pricing and try one out. A+ cert is mostly hardware and software troubleshooting. So if you can use a computer you don't necessarily care if it gets messed up, hands on practice is where I really learned. My best advice is to take your time and be consistent in your studies
@ajblack24103 жыл бұрын
I just accepted an offer for a service desk Technician job with Logicalis thanks kev for the video they helped me with the interview I start August 2nd first IT job
@JUICY5083 жыл бұрын
Hey how’s the job going?
@JuanFlores-vi5kc3 жыл бұрын
How’s it going?
@Luisdej Жыл бұрын
How’s your job going 1 yr in
@los8627 Жыл бұрын
This guy lost the job. I know him personally
@paulgavian90 Жыл бұрын
@@los8627bro don't do ppl like that. Ppl need to make a living 😅.
@lapisnightdream2 жыл бұрын
Thanks for telling me about looking out for job titles. I didn't know about that. I cant tell you how many times I would look at some titles and think "I cant possibly try that I am underqualified."
@ChrisHavok2 жыл бұрын
MSPs are far better for entry level techs than internal help desk jobs. Trust me, you’ll learn so much more in a short amount of time and work with a wider range of technologies than you would in an internal IT position. Not to mention, the opportunities for growth and promotion is generally much higher.
@izamalcadosa2951 Жыл бұрын
True! But MSPs will work the shit out of you and you will get non-stop calls all day, up to 100 at some companies!!
@paulgavian90 Жыл бұрын
@@izamalcadosa2951I do HVAC but unfortunately I got injured pretty bad, which requires a lot of physical intensity in HVAC. Before I got hurt, I was a workhorse and very athletic, endured very high heats. So if they over work me but give me a lot of OT, would this be worth other then that? Of course overworking WO the extra pay, then definitely not worth it. I'm already a PC builder at low lvl and like to add mods to RTS games. Which requires minimal coding.
@MartinFoster3 жыл бұрын
The MSP I work at in Chicago burbs is actually looking for a part time entry level person to start off with helping to do computer builds/software installs.
@asshatatwork44613 жыл бұрын
I wouldn't wish that on anyone. I built around 25,000 XT/AT's through the 80's/early 90's. Back when most everyone bought custom builds.
@ots93583 жыл бұрын
Do you need some type of certification or degree to apply ?
@silversilentrd3 жыл бұрын
What would you recommend going into after such a position? Like a step up title wise?
@MartinFoster3 жыл бұрын
@@ots9358 not necessarily. Some sort of customer service experience is definitely helpful for entry level IT jobs. Certifications like the A+ are certainly helpful to get into like a Tier 1 help desk role
@MartinFoster3 жыл бұрын
@@silversilentrd typically a Help Desk Tier 1 position is a good step up from that. In Tier 1, the hands on experience with doing password resets, getting familiar with systems and tools, troubleshoot software and hardware, etc.
@Togher012 жыл бұрын
I have just started as a LAN support technician... It's just the employer's way to ensure that you can cover as many duties as possible.
@-Jake3 жыл бұрын
Im watching this to get out of a help desk job, at a call center. I work for a major ISP, handling only Enterprise Fiber customers. It. Grinds. Away. At. Your. Soul. If you need something for money or cant start anywhere else, maybe, but have a time limit set as a goal.
@VF1Skullangel3 жыл бұрын
I have been applying like crazy. Been getting a lot of call centers with very little to no actual IT.
@garydee8232 жыл бұрын
I don't understand why people go through all the trouble to get all of the certifications that are infinitely more extensive than a help desk would warrant. If I get CCNA and COMPTIA Network +, Security + etc. I'm not looking for a job at a help desk or a call center, that's insane.
@trier49522 жыл бұрын
I looked into entry level jobs on indeed just for shits and giggles, and all it really did was piss me off lol. I checked "no experience required" in the filter and here's the irritating part... EVERY POSITION I CLICKED ON REQUIRED AT LEAST 1 YEAR OF EXPERIENCE. 😡😡😡 Good thing I wasn't seriously looking because that would've been incredibly discouraging.
@MichaleMercedes Жыл бұрын
Thank you for these pointers !!
@ChaseFace Жыл бұрын
Thanks for everything you do, man.
@incrediblez3943 жыл бұрын
Thanks for all you do. Great channel. These tips are valuable including where to go search for these jobs.
@TheBigCatttt2 жыл бұрын
Thank you so much for making these videos. I'm transitioning from the medical field to the IT field and these videos are helping so much
@OldHouseRenovation3 жыл бұрын
This is a good channel with great content. The speaker is engaging and knowledgeable. I started a Help Desk Management KZbin channel and I can tell you it takes a lot of time to prepare to make a video.
@Gu3rt2 жыл бұрын
Thanks a lot man🙌, your channel precious. I will share for sure man really it's impossible to think that KZbin is so far away of his real purpose of sharing knowledge not sharing money making stuff. 🤟
@joeyalfaro23233 жыл бұрын
Interview process is to see what you know and see if your sane. Playing games like why do you want to work at this company? Interview them say maybe I don't. Learn everything a senior developer with 25 years experience on job knows. Trouble shooting and hard deadlines.
@anusingh36103 жыл бұрын
Really appreciate you!! Thank you so much for sharing knowledge with us 😊
@Yugen777 Жыл бұрын
Thank you, I'm still getting my certifications but this was very insightful.
@mphantom2032 жыл бұрын
My current title is Help Desk Technician, but even my boss says I'm more Desktop Support since we're an internal IT dept that does both break fix for desktops and laptops, but also resolves remote users issues... The important thing is that the job posting called for 2 years minimum experience, and I got with only an A+ cert... the hardest part is getting on HR's radar to get the technical interview with the IT Manager.
@paulgavian90 Жыл бұрын
What's the best type of CERT program that doesn't require over 2grand less then 3k, also probably interested in MSP. I have only low lvl PC modding and gaming mods. Plus HVAC. I'm just tired of putting my body thru beatings
@trayjobe69953 жыл бұрын
Im employed as a computer technician (&) I am a college student with the focus in Computer Networking. I'll be moving to Texas after college, so I have been looking for a remote position in the Fort Worth area, until I move next summer. So far, I have been very unlucky on the search, and I have experience under my belt. Its funny cause ik there were a number of entry level roles, but there are so many names for similar positions. I work for a school district, everything has went to chromebooks so basically its just gsuite, troubleshooting a couple windows pc's and printers now (&) then and tracking network cables.. im willing to push my learning!
@ACoustaDC3 жыл бұрын
Front line support for 21 to 26 and hour???? sign me up... I will reset passwords all day for 21 an hour.
@jamiefinch84112 жыл бұрын
I am getting my Bachelors in I.T with a minor in I.T Security July of 2022. I currently work in a IT warehouse refurbishing PCs and Laptops basically for about a year now. What a good next step in my I.T career? I been struggling getting a internship because i slack in software experience
@Lefty1x2 жыл бұрын
For Help desk to be such a basic job. It’s so hard to get a job, I’ve done my resume 3 different times. Self taught myself, even enrolled in school as I work full time. Not one offer has came my way after applying for over 2 months and 150+ apps. One day I hope or I’m stuck doing what I do.
@metalmayhem0072 жыл бұрын
Get your comptia A+ and get CV help if you're struggling.
@marjn1030 Жыл бұрын
Pray psalms 107 and joshua chapter 1 give Jesus the glory later🙏🏼
@chopper202102 жыл бұрын
What is so good about the Security+ certification? If it can't get you an entry-level job isn't it useless?
@awesometulips9427 Жыл бұрын
Thank you!!! This is hard to find info although it should be everywhere
@sarahridley94753 жыл бұрын
So helpful, thank you!
@brandonstockdale47353 жыл бұрын
Would you recommend taking an entry level IT role where you have to commute an hour plus or should you just stay local starting out (20-30 minute commute?)
@forexdragon3 жыл бұрын
Do whatever it takes to get experience. This includes on-call, in person tech support - nobody wants those jobs, ESPECIALLY now that more jobs are remote.
@ChiekoGamers3 жыл бұрын
I commute 1-2 hours going to work. Just do it for the sake of experience. After a year, find another job that is nearer to your home.
@brandonstockdale47353 жыл бұрын
@@forexdragon thanks John for the helpful advice!
@brandonstockdale47353 жыл бұрын
@@ChiekoGamers thank you!
@sethmishne3 жыл бұрын
@@forexdragon so in person tech support jobs are in demand? When I tried a few years ago to get a desktop support or helpdesk job I never a single interview at anywhere I applied to. The closest thing I have to a interview is the phone screening which always ends quicker than it's supposed to because they know they aren't moving forward with me. My resume and the very little experience I have from doing my non degree college program wasn't enough for me so I decided to get my associates degree in it. I did look at a+ at one point but the training program I tried to get into was too hard as you had to past a math and a reading test at a 10th grade level. I've had various jobs/internships for about 10 years but it's not a lot of good quality experience came from jobs. Do you think it will be easier for me to get a in person support job now when I graduate because of the pandemic. I can't do a lot of phone support as that was top stressful for me. I don't mind doing some of that but not the bulk of my job. I mainly want to do in person support for my career. Any advice to help me get a desktop support job once I graduate with my associates degree?
@izamalcadosa2951 Жыл бұрын
Mostly all MSP's in IT are garbage! They will work the shit out of you and you will get calls all day, none stop!!
@kevinhaggins9114 Жыл бұрын
Will a cable network installer help you get into the IT field?
@RobertShane Жыл бұрын
From a field that's all about standards, you'd think we'd standardize our titles already.
@Asia-rs6wc6 ай бұрын
Hello. I need a tech position for 50.00 an hour , and I don’t want to talk to customers . What can I do ?
@williamb83133 жыл бұрын
I am working in healthcare with end user level experience. I would like to transition into Cybersecurity, but have found it difficult to figure out where to start and determine which training source to use. Any recommendations for someone completely green to the IT world would be greatly appreciated.
@FameyRosie3 жыл бұрын
just want to drop by and say that i also work in healthcare😅 and plan to transition to iIT soon
@shannonrenee54493 жыл бұрын
Cisco Network Academy has a great entry level Cyber Security Analyst program. I just finished my training pathway there. They offer the course for free and you will receive three certificates under the Cyber Security Analyst program.
@SupportTechQ3 жыл бұрын
Hey Zack thanks for the video, do you plan to create IT professionals we Google everything hoodies? If not I’ll purchase the shirt to support.
@Shpongle643 жыл бұрын
I have worked in help desk for roughly 2.5 years but I am unable to move past this because of no experience with, say, junior system administration. No clue how to move up. I have taken the comptia A+ course but they segmented the course into two phases and they never posted the 2nd phase. I also took a networking crash course and I learned a few things but didn’t feel like it prepped me for the course.
@misterceo21682 жыл бұрын
How much you make
@ajblack24103 жыл бұрын
It is a very large MSP over a thousand employees so excited
@Cryovix3 жыл бұрын
Hi I was wondering if I could get your advice on something. I have a friend that has only worked retail. Hes turning 38 soon but he wants to switch careers and work IT. Is he too old to be switching careers? Is there an age where its too late to try and get an IT job?
@lilj183 жыл бұрын
I'm thinking about getting into help desk, or just go with SQL developer, anything thoughs?
@khalidk63023 жыл бұрын
how long would you advise people to stay in these roles?
@Itcareerquestions3 жыл бұрын
No longer than 4 years typically.
@SupportTechQ3 жыл бұрын
About 3-6 months latest 1 year just my opinion, especially if you plan on branching out to a higher paying position. The end goal should be to get a bit of experience under your belt. That’s what I plan to do.
@khalidk63023 жыл бұрын
@@Itcareerquestions Many thanks. Hopefully everyone in it can pass through the entry stage soner.
@khalidk63023 жыл бұрын
@@SupportTechQ Yeah I am with you on that, especially if it is repetitive. You plan on going into 2nd then 3rd line or a different route? Many thanks :)
@SupportTechQ3 жыл бұрын
@@khalidk6302 hey what’s up 😎, tbh with me I’m trying to see if I can add some skillsets to my resume like learn the basics of Active Directory, DNS, DHCP right now because there are some remote jobs that’ll pay more for those skills. To answer your question 😅 I’ll either lvl up and just get my A+, or maybe go into computer technician, maybe learn Linux. That’s the interesting thing about I.T there’s so many routes to take so your never just stuck on just one thing.
@coasternut309111 ай бұрын
So what if you know very little about IT in general?
@rdavis463 жыл бұрын
What about computer repair technician in small computer repair store? Working hands on hardware and software
@rdavis463 жыл бұрын
@@forexdragon Thanks, my son finish his 7th week out of 12 week paid internship. He really likes it. Install Windows 10, swamping out ram and hard drives just a few things he has been doing. They do small business too, they have a store showroom as well. Working on desktops, laptops and gaming computers.
@cawfeecatt15532 жыл бұрын
I really want a tech job even if its entry level but I feel like im still so far off from getting one
@slowboy99533 жыл бұрын
Thank you so much for this vid.
@vince_emeka2 жыл бұрын
How about data analyst?
@renesoto-pintor29163 жыл бұрын
I'm trying to return to IT from my 13 hiatus. I'm updating my previous and outdated certifications and IT degree.
@ipponsuki3 жыл бұрын
Are you using Linux?
@kennonmcclanahan66203 жыл бұрын
You’re great dude
@moistness43933 жыл бұрын
Service desk analysts = lvl 1,1.5
@4ever13313 жыл бұрын
Thanks for the info
@kylebrock4369 Жыл бұрын
aren't the majority of help desk jobs done from home?
@varanttchalikian10313 жыл бұрын
Do they teach you in these entry level jobs or are you all on your own? I have IT skills on my resume but I am not an expert in all of them.
@gabrielalmanzar9293 ай бұрын
I have over 5+ years of working in a support environment. Every company you go into has their own environment and process that you would need to learn in order to be successfull in your role. No company will ever sit you in a chair to start supporting without the proper training first. So yes, they will teach you.
@victorfischer13643 жыл бұрын
I am 60 years old guy who have experience in computers but is on legacy systems and OS. From WIN 3x to WIN XP, Linux Fedora but mostly hardware and OS. I am planning to take the CompTia IT Fundamentals. What is your advice or someone like me who want to re-enter the IT field. Thank you.
@forexdragon3 жыл бұрын
If possible, try to go for your A+, not the fundamentals. The A+ is a lot of studying, but it will be worth the investment. Technically, it won't be difficult for you since you have experience, it's just the volume of the material that will be a challenge.
@victorfischer13643 жыл бұрын
Thank you
@itrafaelagar2853 жыл бұрын
Hey bro! Where can i post the HomeLab??? KZbin it’s ok??? Thanks!!!
@nikitachirich7985 Жыл бұрын
I am a sanitation and chemical prophylactic engineer for the state of colorado on behalf of the department of education. high school janitor
@charliechavous61012 жыл бұрын
im trying to get into IT and i need your help and im doing research but i dont know what route to take? please let me know?
@KA-xx1bv Жыл бұрын
Where can I learn skills to help me get a IT jobs
@chriscc6213 жыл бұрын
I'm just going back to school for it.. what are the first step to get my foot in a job in IT?
@MelonPan_73 жыл бұрын
Im a SHS student and i took ICT strand is my phone enough or do i need a laptop? And if i really need one what cheap brand is better?
@soniasow48813 жыл бұрын
Thanks you very much.
@tannerdude53453 жыл бұрын
Hello great video where can I get the education I need to be able to get the job ?
@alexanderjunior94422 жыл бұрын
Wow this video is awesome 😎
@VoodooChaos3 жыл бұрын
Very helpful video, thank you for sharing it
@VoodooChaos3 жыл бұрын
*MAKING it!
@JustHere4It8 ай бұрын
Video title "the best types of entry IT jobs" The subject "help desk". Lmfao. Very informative.
@Lunar_VO_882 жыл бұрын
I am 20 and want to change career to a career in tech any advice?
@hirokaiz19982 жыл бұрын
Can I get a job with a associate in computer information systems?
@kjcenteno57343 жыл бұрын
Is Service Desk Engineer a good entry level position.
@JohnnyS.3 жыл бұрын
If you get a help desk role and get experience should you still get a A+ certification?
@forexdragon3 жыл бұрын
No, I wouldn't bother. A+ really will only help you get your fit in the door, but experience is always better.
@mymymy94522 жыл бұрын
*Thank you, Thank you.* 🤩😍😍😍😍😍🤩🤩🥰🥰🥰🥰
@shumrairzkhan57972 жыл бұрын
Zack my man cheers bro
@Elevation6664 ай бұрын
thanks dog!
@Six53 жыл бұрын
Become developers
@jeffmendoza13033 жыл бұрын
Do I need any sort of college degree to into IT?
@miguelpinedo87823 жыл бұрын
You don't. I would suggest getting your Comptia A+ to get into a service desk role. Kevtech IT support is also a great resource for a role like this
@nyimagibba49523 жыл бұрын
I want to go I t school anm me about it
@seetsamolapo5600 Жыл бұрын
- managed service provider
@eggcluck3 жыл бұрын
t has become practically impossible for me to get an entry level job in the UK. They all want years of experience with senior lvl skills for entry level jobs! Some even demand full stack developers skills for a service desk. I feel like I wasted my money doing a course. They are clearly not finding anyone because these jobs are still advertising months after being rejected, yet persist with being unreasonable. I would have been better off flipping burgers, at least I would not be unemployed.
@brendantrago57393 жыл бұрын
Look at IT job recruiters in your area. Tek Systems is a big one in USA. Recruiters have incentives to get you in and will help you find something that you're qualified for. It will usually be contract work, but if you're having trouble finding something on your own, look for tech recruiters to help.