The Brutal Reality of Owning a Video Game Store

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Phoenix Resale

Phoenix Resale

Күн бұрын

Пікірлер: 7 600
@Falisz86
@Falisz86 Жыл бұрын
This guy is everything Phoenix resale wishes to be but can’t be because of greed.
@PhoenixResale
@PhoenixResale Жыл бұрын
Don’t forget my bad reputation too
@memaimu
@memaimu Жыл бұрын
qrd?
@RockTheSlayer
@RockTheSlayer Жыл бұрын
@@PhoenixResale does he got ps vIta or steam decks n also for vr I recomend the pIco 4 n ps5 headsets
@DynamoVideoGames
@DynamoVideoGames Жыл бұрын
They make KZbin videos about you where the thumbnails have you crying and they call you names *shudder*@@PhoenixResale
@matrixhasyou13
@matrixhasyou13 Жыл бұрын
You're right. He seems like a super mellow cool dude. I wish him the best as well.
@busyworksbeats
@busyworksbeats Жыл бұрын
I hope that owner 10X his sales this year! So glad he shared his experience
@WhizPill
@WhizPill Жыл бұрын
all of us can learn from his ethics
@PraiseCos
@PraiseCos Жыл бұрын
Let’s hope it’s 30x times he the shit
@isocuda
@isocuda Жыл бұрын
He will if he focuses equally on Gunpla, the junkies don't stop. 😂
@UnknownMoses
@UnknownMoses Жыл бұрын
I hope he does well too but dedicated game stores is a dying business model.
@bobjoe1343
@bobjoe1343 Жыл бұрын
wuz good didnt expect to find you here lol
@iCipher
@iCipher Жыл бұрын
the guy has the right mindset for business, I wish him the best
@jaxxonvideogameresale
@jaxxonvideogameresale Жыл бұрын
Agreed
@stephenbenoit2622
@stephenbenoit2622 Жыл бұрын
Exactly what I was going to say,,, very well putt.
@Codypena8
@Codypena8 Жыл бұрын
100% this guy gets it! Wish him nothing but success for him and his business
@arcsphere
@arcsphere Жыл бұрын
I just hope he doesn't one day regret missing out on his kids early years. You can never get those back.
@jellyface401
@jellyface401 Жыл бұрын
The Cains vs. The Abels
@orlie1819
@orlie1819 Жыл бұрын
This guy is 100% on the dot for the flea market experience. Back in the early 2000s I was so excited to spot any hidden game gems for cheap. Nowadays, every booth is practically the same and are all selling for retail price.
@blorfenburger
@blorfenburger Жыл бұрын
Na they're selling at max+ bid price at the last 5 seconds price
@googiegress
@googiegress Жыл бұрын
This is the problem with the Internet, everybody has all the same information and you can only get a good deal if the seller is desperate or died.
@Ghalion666
@Ghalion666 Жыл бұрын
Yeah whenever I see a game I care about it tends to sell more now used with no box and manual than it cost new back then
@knucksicus
@knucksicus Жыл бұрын
The problem is that there are multiple youtube channels bragging about getting these awesome deals. They then turn it over a week later, earning a profit. I don't blame flea market owners. Why let someone else keep that profit and then rub your face in it on a KZbin video?
@chappy24
@chappy24 11 ай бұрын
amazon changed it, its a tapped market. @@googiegress
@azazel5031
@azazel5031 2 ай бұрын
This guys is the most friendliest and kindest game store owner ever!! His shop is so welcoming and he makes you feel comfortable and sells and buys for a fair price!!
@Aabbbbbbba
@Aabbbbbbba Ай бұрын
What’s it called
@dillonh321
@dillonh321 13 күн бұрын
@@Aabbbbbbba 0:22
@JadenYamaguchi
@JadenYamaguchi 6 сағат бұрын
have u been there in person?
@cmira1991
@cmira1991 Жыл бұрын
I’m a frequent at his store, he’s a super cool guy. Fair prices and negotiable. I’m rooting for him and his business.
@channelfour6098
@channelfour6098 Жыл бұрын
Where is his store located?
@JessicaNestico
@JessicaNestico Жыл бұрын
@@channelfour6098 It's called Dynamo Collectibles, and it's in Fort Myers, Florida.
@SP_Sour
@SP_Sour Жыл бұрын
@@channelfour6098At the end of the video they say Fort Myers (FL?)
@cmira1991
@cmira1991 Жыл бұрын
He’s located in Fort Myers, Florida
@Nimble.ninja910
@Nimble.ninja910 11 ай бұрын
@@SP_Souryeah that doesn’t answer the question there’s a bunch there
@KooriGraywolf
@KooriGraywolf 11 ай бұрын
I am blown away by how emotionally vulnerable and how real he can get for an interview. What a passionate dude, wish him all the success in the world
@hangry3102
@hangry3102 11 ай бұрын
I can tell that vulnerability is what gained him a loyal following. He's real and he tries to be on the same page with you and do right by you. Mans got a good heart and passion.
@Starpotion
@Starpotion 6 ай бұрын
The way he frequently talks about and prioritizes how the customer feels rather than how they affect his numbers is so 👌👌👌
@CompetitionSportsNetwork
@CompetitionSportsNetwork 2 ай бұрын
He's emotional because his business is going to fail and his passion is not enough to save it. There is a huge reason why a business like this does not exist anymore, its all digital now and buying older consoles is a waste because no one can repair them well enough to justify keeping them around.
@youraveragepasser-by7367
@youraveragepasser-by7367 2 ай бұрын
@@CompetitionSportsNetwork physical retail is dying because the corporations want to cut costs and shift towards digitisation. This guy will succeed.
@oldtwinsna8347
@oldtwinsna8347 11 ай бұрын
The genuine customer service shines with this guy. Way too many grumpy small store owners with a "get out of here" attitude that go belly up and wonder why they failed.
@thrillhouse4151
@thrillhouse4151 11 ай бұрын
Lol the Comicbook Guy from the Simpsons types.
@dandansfu
@dandansfu 11 ай бұрын
YES. like I get its tough being small business owner and having to compete with big business but if you can't compete in experience, why ppl want to shop at your place (and dont give me help local business/ economy stuff
@elmousse007
@elmousse007 11 ай бұрын
Yeah. I hate those types of owners. They don’t know the basics of client relations
@fumothfan9
@fumothfan9 11 ай бұрын
Theyre so ancy about their collectibles. My local mall the dude who owns it eyes you like youre gonna steal it or worse break em Sadly we got a store like this guys who had comics collectibles they had gatherings for starcraft LoL fps yugioh magic gathering DnD etc. Games and get togethers. Then....covid made it flop sadly. Even some of the stuff was legit low cost
@MrNommerz
@MrNommerz 11 ай бұрын
Yeah it always cracked me up when my boss/owner of the business would complain about how bad business was or how difficult it was to compete when they had TERRIBLE service and did nothing to compete. It's like I want to agree with you but honestly I can't, I wouldn't recommend anyone shop here.
@trasheboate8667
@trasheboate8667 4 ай бұрын
OHMYGOD I know him!! I go to this game store all the time!! Really amazing guy and overall passionate and willing to make great deals with people!! He's been a friend to my dad for many years even before he opened this store, he's really come a long way. It's incredibly impressive to be able to run a business off a market that's constantly fluctuating in demands, availability, and price changes. I also noticed you left him a signed poster! super dope! It's heartwarming to see the community so connected like this, especially with a person within my area!! Keep up the amazing content, this was a super cool connection for me!! :)
@Dom-dr4pl
@Dom-dr4pl 11 ай бұрын
Having done business a few times (buying and selling) with Mark, he really is a stand up dude. No nonsense, quick, responsive, kind. Great dude. Love to see this.
@GuardianLinx
@GuardianLinx 11 ай бұрын
Does he have a website? Didn’t see info for his store in the description
@jayrock2288
@jayrock2288 11 ай бұрын
Does he have a website or Instagram?
@slurpwis
@slurpwis 11 ай бұрын
This stupid channel doesn't link to his website or business. How do we find him?
@jayrock2288
@jayrock2288 11 ай бұрын
@slurpwis Google dynamo collectables that's the name of the store, I don't think he has a website but he has a Facebook
@Ghostrider6A
@Ghostrider6A 11 ай бұрын
We need contact information, and if the store hosts tournament play or not.
@no_one_from_nowhere
@no_one_from_nowhere 6 ай бұрын
I agree about how rewarding it can be. I’ve sold two games where the customer was literally crying bc they were so happy to have the game that they played with their late father. That was one of the best feelings in the world, to be able to sell them the game that means so much to them.
@Starpotion
@Starpotion 6 ай бұрын
I remember selling an old game I had and not thinking much about it. But after they got it in the mail they sent me a message later telling me how happy they were to have a copy of something that meant a lot to them as a kid. It's super rewarding making that connection for someone.
@joeynova9896
@joeynova9896 5 ай бұрын
What games were they?
@cemo3292
@cemo3292 2 ай бұрын
@@joeynova9896 GTA 6
@tomjones4835
@tomjones4835 2 ай бұрын
This guy makes 75k a year working 7 days a week and not seeing his kids. Not worth it at all.
@Electricslam77
@Electricslam77 6 ай бұрын
Happy for this guy. Followed his dreams regardless of how people tried to drag him down. Seems like a good guy who works hard.
@GameArts1
@GameArts1 4 ай бұрын
Exactly. As a gamer I always compare prices with the online averages, if the seller is way too overpriced I rather think, yeah no thanks man. This guy adds gems in the store for people to find for a steal, buying one of those makes us easier receptable to buy more from him, there is no shipping cost and its like a candy store. I think most of us would at least check the place out if we lived close to it.
@CompetitionSportsNetwork
@CompetitionSportsNetwork 2 ай бұрын
Following your dream could very well be the worst business decision you could make.
@irrelevant_hero9407
@irrelevant_hero9407 2 ай бұрын
No joke. This might be the first retro store I've seen the prices at and have thought to myself "Oh, well those are reasonable prices". lol. Seems like a great guy. Best of luck to him and his fantastic business.
@Phisherman10
@Phisherman10 Жыл бұрын
I like the clean look of the store and how it’s not filled with a bunch of worthless toys.
@kasrakh86
@kasrakh86 Жыл бұрын
gamestop *cough cough*
@davidjones595
@davidjones595 Жыл бұрын
Wouldn't be so bad if it was quality stuff, but they sell alot of junk
@JasonRogerson-gs8jp
@JasonRogerson-gs8jp Жыл бұрын
Damn it I was gonna say that😂😂​@@kasrakh86
@CadgerChristmasLightShow
@CadgerChristmasLightShow Жыл бұрын
​@overused6632 gamestop is a game store, not a toy store. Same with this guy's business. I haven't shopped at a gamestop (as a previous regular customer) in like 4 years because they turned over half the store into stupid toys and "collectibles". I love dedicated game stores like this guy has.
@Xiatter
@Xiatter Жыл бұрын
Thinking collectibles are stupid but video games aren't is at least a little silly.
@MitchZro
@MitchZro Жыл бұрын
The transparency in this video is absurd. 10/10. Insightful and helpful. I’ve been enjoying my side of this hobby because it’s all about heart. Getting people connected with things that move them is a borderline spiritual feeling.
@raloway2955
@raloway2955 Жыл бұрын
“It’s summer outside, it’s beautiful, school outs , you don’t have responsibilities, don’t have bills , moms making dinner “……. Bro I felt that to the CORE .💔
@VaffReverie
@VaffReverie Жыл бұрын
but you have 3 mountains of essay homework
@Alan-qb8dt
@Alan-qb8dt Жыл бұрын
Same bro, same 🥲
@italianbasegard
@italianbasegard Жыл бұрын
11:02 (for timestamp) - completely agree. It’s alright that those times have passed, but they’re not gone. They’re still in our minds and hearts
@ryleeevans6211
@ryleeevans6211 Жыл бұрын
me in the windwaker days
Жыл бұрын
Cringe
@k4ngmenes40
@k4ngmenes40 5 ай бұрын
I'm just now seeing this but the love he has for this is can just see the energy... that man is holding on a squirttle while talking lol he genuinely loves this frfr blessings to him and his family protect this man at all cost...
@Davidmaldonado9173
@Davidmaldonado9173 Жыл бұрын
His store is an OCD dream. I love how everything in your store is lined up perfectly and you utilize your space perfectly. Definitely the cleanest and professional looking store I’ve seen. Wishing you tons of success.
@SleepyCardinal-yx2lk
@SleepyCardinal-yx2lk Жыл бұрын
Wood floors yellow walls and the lighting make me not like it for some reason . None the less hope his business goes well
@gameratortylerstein5636
@gameratortylerstein5636 Жыл бұрын
i love yellow walls! ​@@SleepyCardinal-yx2lk
@Gorilla_Jones
@Gorilla_Jones Жыл бұрын
​​@@SleepyCardinal-yx2lkagreed, it's horrible. He's a nice guy though.
@CleverCheetah
@CleverCheetah Жыл бұрын
@@SleepyCardinal-yx2lkYeah he isn’t gonna tear down everything to redo walls, floors, and lighting that would take ages.
@SleepyCardinal-yx2lk
@SleepyCardinal-yx2lk Жыл бұрын
@@CleverCheetah didn’t expect him to
@jaredt.murphy8257
@jaredt.murphy8257 Жыл бұрын
I'm NOT a gamer, and I legit want to visit this store just to look at the vintage games! The presentation here is EVERYTHING
@tibeerius3656
@tibeerius3656 Жыл бұрын
noob
@leozeld_nb
@leozeld_nb Жыл бұрын
I agree!
@billyhatcher643
@billyhatcher643 Жыл бұрын
hellyea id love to visit his store too im just a guy who loves games and its hard as shit to find old games even handheld consoles like the ds systems that are hard to find in good condition
@T3n50r
@T3n50r Жыл бұрын
Antique stores that cares about their product and what they're selling got so much history and love to them it's hard not to be interested to take a look even if it's not your thing in general.
@joshmiller887
@joshmiller887 Жыл бұрын
This guy deserves to make it. I hope the community continues to support him.
@arksin11
@arksin11 Жыл бұрын
why, what did he do? buy games for cheap and resell for more? what a noble cause! lol, yet another kick in the face of gamers
@Mephitinae
@Mephitinae Жыл бұрын
@@arksin11 Did you not watch the video? He sells for cheaper than most stores. Physical stores increase the availability of retro games. Most people would not bother peddling their collections online, as shipping is a hassle. It's much easier to put them all in a box, bring them to some guy, and he just takes them all.
@Bonesyzz
@Bonesyzz Жыл бұрын
@@arksin11 You're not very smart
@sadhu7191
@sadhu7191 Жыл бұрын
He needs to not work so much and ordering take out
@contra7631
@contra7631 Жыл бұрын
@@arksin11 Do you even know what business even means. I guess you are too young to know it. I mean these days youtube is filled with kids anyway.
@stizanley3987
@stizanley3987 4 ай бұрын
I’m happy he has his support Squirtle with him.
@rushnerd
@rushnerd Жыл бұрын
He said what he does different in his store is customer service. This is by FAR the biggest thing when it comes to these games stores. I can't tell you how many of these indie stores I've been in where the prices are sky high and the employees are indifferent. You can ALWAYS tell the good ones when the person behind the counter will not only know the products, but geek out about the hardware side of things and specifics. Wonderful business this guy has AND the right attitude.
@WiiFitGOTY
@WiiFitGOTY Жыл бұрын
So true. Online sellers will be more convenient and have more options, being friendly to your customers and having better prices is about the only way to compete.
@realshark1024
@realshark1024 Жыл бұрын
there nerds, u expect them to have social skills
@argylemanni280
@argylemanni280 Жыл бұрын
You say "nerds" but I've been into plenty of non-nerd niche shops that lacked customer service. Most people aren't suited for running a brick and mortar business and that's why they fail. This guy gets it.
@Enochian_Tomfoolery
@Enochian_Tomfoolery Жыл бұрын
Hi rush, You still doing watch parties?
@noth606
@noth606 Жыл бұрын
@@WiiFitGOTY A physical store cannot and should not compete on price with online sellers. Ever. They should compete on customer service above all else, which one store I know does well. They also have a system where if you trade in a game for another, the trade in value is 25-30% or more above what they will give you in cash. You don't even have to trade in right away, but they'll give you store credit if you prefer. So, they have a lot of good retro inventory because people trade in retro stuff they get a good deal on to buy new stuff, or newer gen 2nd hand stuff. They do have an online store, but IMO the physical store is an experience in itself, tons of old console displays etc where you can play old legendary games on the original hardware, and should you want to, you can buy it. Not 100% is for sale, but very close to everything is, but not necessarily cheap. All retro games and consoles are tested and sold with a warranty, provided you're not me who takes a discount and handshake deal over warranty lol. I've done all sorts of unorthodox deals with them but I'm more of a "free agent" than a straight up customer, I'll find games or consoles for them at times, sometimes help get rid of something they have too much of, but they will keep aside specific things for me if they come in. They get sold to me without ever being listed as inventory.
@Calypso-rb9sf
@Calypso-rb9sf 10 ай бұрын
This guy clearly knows his stuff and is the best combination of a shrewd businessman and genuine customer service advocate. Wish him and his business the best.
@jebancoro5550
@jebancoro5550 Жыл бұрын
I wish every video game seller is like him. He truly cares for his customers.
@RealHomeRecording
@RealHomeRecording Жыл бұрын
He cares about money.
@somerandomguy8541
@somerandomguy8541 Жыл бұрын
@@RealHomeRecording no shit
@temper1337
@temper1337 Жыл бұрын
@@RealHomeRecordingdo you work for free?
@johnnytacosauce
@johnnytacosauce Жыл бұрын
Work for free vibes in this section
@ianswift3521
@ianswift3521 Жыл бұрын
yes but the owner isnt the employees. he undoubtedly has some jerkoff employees who dont care about the customers, thats a sure thing.
@RhiscFactor
@RhiscFactor Ай бұрын
9:11 “You have to take it …seriously.”….As he cuddles Pokémon, with Bowser at the head of the table. 😄😄 No shade, just funny
@adamabou-nasr1130
@adamabou-nasr1130 Жыл бұрын
"My home business nearly ended my marriage. This is my Nintendo 64 section." Beautiful transition 😩👌 (~3:30)
@RPcropland
@RPcropland Жыл бұрын
Cognitive dissonance high among gamers. Reduces threshold for suspension of disbelief increasing enjoyment of video games, its like edging before masterbation an art also perfected by many a gamer😂
@adamabou-nasr1130
@adamabou-nasr1130 Жыл бұрын
@@RPcropland Oh okay
@ericgarcia4049
@ericgarcia4049 Жыл бұрын
LOL! C’mon man gimme a break, did you come for the N64 section or marriage advice? -the guy
@Amar-ux7gi
@Amar-ux7gi Жыл бұрын
@@RPcroplandtouch grass
@joshuawargo6446
@joshuawargo6446 Жыл бұрын
New hero. ESPECIALLY for the customer service part. No one who loves games , video or card or whatever, at least everyone i know, all of us feel like theres NO POINT trying to go reSELL your games or cards, cause places, stores around here fucking SUCK. but THIS guy looks like he will give you an HONEST chance, and tried to have someone COME BACK, by giving them a FAIR deal, rather than SCREWING people over to hopefully make money by cheating someone out of something worth something.
@Sneaker_Haven
@Sneaker_Haven 11 ай бұрын
Shoe store owner here. Very similar business model, and very similar experience to this guy. Really refreshing to see a business owner that is honest and tells it like it is. Best of luck to you both!
@FORTRESS_9
@FORTRESS_9 7 ай бұрын
You sale shoes? Do you have a site or anything?
@FaithFallRepentGraceRepeat
@FaithFallRepentGraceRepeat Жыл бұрын
THIS guy is giving a masterclass on business! When you treat the customer fairly, you won’t have to worry about money. He’ll have customers for life because of satisfied customers & word of mouth. Character & morals are the pinnacle of business.
@pyrojkl
@pyrojkl Жыл бұрын
him and the tech guy i follow, its not about what the business is, its about treating customers right in a market where people want something without worrying about being tricked or scammed online
@milhousevanhoutan9235
@milhousevanhoutan9235 Жыл бұрын
Also the philosophy of mantaining velocity over maximum profit margin. There's a lot of people who've been burned in the "crash" because they bought at peak or bought early but just kept sitting on it until it was too late. It sounds like his philosophy of "buy it, mark it up a bit, flip it, lock in profit" and not holding on for maximum margin has done him well.
@LegoSwordViedos
@LegoSwordViedos Жыл бұрын
@@milhousevanhoutan9235 getting people what they want for a fair price is a service, and will always be in demand. squeezing out every last margin of profit is doable, but, is much more risky.
@nubreed13
@nubreed13 Жыл бұрын
Yeah this plus having a good customer base is how you keep regular business. One of my favorite stores had nothing but druggie burnouts there every day so I got sick of dealing with them and eventually quit going because his store had nothing to offer me anymore.
@CompetitionSportsNetwork
@CompetitionSportsNetwork 2 ай бұрын
My god people what is wrong with you? just because someone has passion, doesn't mean their business is a good one or will survive. This guy is desperate for money, and it shows. Having a business like this is a death sentence because its too out dated to keep running efficiently. You can be the nicest guy in the world and offer the best customer service and none of that will matter when the bills are due each month including his lease.
@jourdanfarmer
@jourdanfarmer Ай бұрын
I have no idea how this video got into my feed, but it's fantastic. You two had such a great conversation go so smoothly for what must've been at least a couple of hours of filming, and you both had such great things to say. 10/10 to this channel, 10/10 to Mark and his business. Godspeed to you both!
@chrisk1255
@chrisk1255 Жыл бұрын
Modern yard sale experience is buying stuff for $20 that originally sold at retail for $22. Not really a deal anymore...
@kitten-whisperer
@kitten-whisperer Жыл бұрын
It sucks. When I was a kid my mom and I would go to yard sales all the time. We always got deals not it's just not even worth it
@joek2978
@joek2978 Жыл бұрын
What game ever sold for 22 that wasn't bargin bin? A lot of NES games cost as much as current games do when they were released.
@vanman8526
@vanman8526 11 ай бұрын
Yeah I'm not paying 30 dollars for ANY GameCube game
@robert-h2x
@robert-h2x 11 ай бұрын
@@kitten-whisperer back in 86 i was in america we had all my toys from yardsales and yes i twas yard sale cheap
@vazzaroth
@vazzaroth 11 ай бұрын
Nobody wants to admit that the old school 'peer to peer' market experience was a competition of knowledge and a grift economy at the end of the day. Now that you can research nationwide prices and find the 'meta' in like 5 seconds with your portable connection to almost all data of humankind... it just won't be like that anymore. This guy hosting local swapmeets and still profiting even amongst a bunch of commerce he isn't DIRECTLY related to is absolutely GENIUS. Because that really IS how you get that 'yard sale' vibe. It's not a 'walk up' deal any more, it's something that has to be created with events and communal vibes.
@SuperSteve101
@SuperSteve101 10 ай бұрын
Game stores in the 89s/ 90s were the place to hang out at the weekends, to see and play, the latest and upcoming games.
@Isweartodog
@Isweartodog 6 ай бұрын
It would be cool to see a game store / play place hybrid. Have every system up and let people try the games. These places always look like waiting rooms to me.
@kylel8605
@kylel8605 6 ай бұрын
SNES release. Shop by me had like 4 systems and tvs. They sold games and you could test them for a while before you bought them. The golden age of gaming. Place was packed on weekends and after school.
@PublicFreakoutReviews
@PublicFreakoutReviews 6 ай бұрын
yeah and you just don't need that anymore today thanks to facebook groups and subreddits. You can get that same feeling of community right at your finger tips
@17chains
@17chains 6 ай бұрын
Yeah as opposed to the swimming pools
@calvin659
@calvin659 6 ай бұрын
⁠​⁠@@PublicFreakoutReviews Eh, no. There is no feeling of community when talking to faceless randoms unless you’re suffering from social anxiety.
@ChoobChoob
@ChoobChoob Жыл бұрын
The best thing about selling by velocity and not maximum profit is that it keeps the retro gaming culture accessible and alive.
@themonsterunderyourbed9408
@themonsterunderyourbed9408 Жыл бұрын
Boom! It should always remain accessible. That's why I fkn hate these kind of stores. They're selling Dreamcasts for 250$. Like wtf?
@anthonyfaucy2761
@anthonyfaucy2761 Жыл бұрын
Lol its a waste of money. Why buy all these overpriced retro games when you can just download off the internet for free and play them with an emulator
@Danywachy
@Danywachy Жыл бұрын
jajaj you are missing the point its about nostalgia and owning phyisical things, some people like to touch smell stuff. Its not for everybody but its just basically the reason why most people collect stuff. @@anthonyfaucy2761
@jmo8391
@jmo8391 Жыл бұрын
Love this video. Super interesting to learn what it takes to own a business. This guy is living his dream. Earning a living from what he loves.
@anthonyfaucy2761
@anthonyfaucy2761 Жыл бұрын
@@draguOdoT 1) These are multibillion dollor corporations who want everyone to everything back to them instead. 2) This is a good point but even then its just pointless as emulation has got to a point where its very good quality. Extra hardware is just clutter. 3) If anyone has enough intelligence to create a google account they have enough to figure out how to use emulators. Everyone has access to youtube and all they need to do is follow a video step by step. Its not rocket science. 4) Physical software and hardware is literal junk. Its plastic crap that is worthless. 5) Going to a store to buy a videogame is very outdated concept. With access to internet being so readily available why would anyone prefer the hassle?
@geesegoose6174
@geesegoose6174 3 ай бұрын
20:52 is actually HUGE hearted and 100% the spirit of an open market economy. Beat the juggernaut, not your opponents. The other little shop in town with 4 employees is NOT a threat to you the same way big names like GameStop are. If anything, they're free advertising for games in general and get people thinking about them more
@ku_man23
@ku_man23 11 ай бұрын
Can vouche that his customer service is off the charts. I've sold/bought from Mark numerous times.
@joeydaboss17
@joeydaboss17 10 ай бұрын
How old is this video made ?
@Angel_the_lonely_one
@Angel_the_lonely_one 10 ай бұрын
Is his authentic pokemon games from gba>ds good pricing??? Or over 200$ like every other video game store i see
@FatalShotGG
@FatalShotGG 9 ай бұрын
Lies
@Dialogos1989
@Dialogos1989 9 ай бұрын
@@FatalShotGGof P
@FatalShotGG
@FatalShotGG 9 ай бұрын
@@Dialogos1989 Lol
@liamthomas2032
@liamthomas2032 Жыл бұрын
I hate to say this, but this is a genuinely good video. Normally I hate your "get the money" based videos, they lack passion for the collecting hobby, but you did a great job interviewing someone who actually gives a shit about the community and gaming.
@TheRisky9
@TheRisky9 Ай бұрын
Why do we call it a community when it isn't?
@sethlucca
@sethlucca Жыл бұрын
This guy embodies the spirit of what so many people wish they had, he’s captured that lightning in a bottle! I wish him the best of luck with that retirement by 50 🙏
@datacipher
@datacipher Жыл бұрын
He exploited people desperate from covid unemployment. Unreal.
@asole100
@asole100 Жыл бұрын
@@datacipher He exploited them how?
@whitecloud2002
@whitecloud2002 Жыл бұрын
He won't be able to, with our current economy and the rate at which the prices are increasing for just general goods, he will be lucky to retire before he dies.
@asole100
@asole100 Жыл бұрын
@@whitecloud2002 Given the fact that big retail stores are no longer selling physical media I imagine it would mean more business for him. Also the fact that there are allot of gamers who want to buy physical media vs. going all digital. Let's also not forget that there were people during Covid willing to buy a PS5 for 1k$ therefore at the very least we know there are some die hard gamers willing to pay no matter the price or economy thus I do not believe his job will be going anywhere anytime soon.
@OPGaming-hx4hb
@OPGaming-hx4hb Жыл бұрын
@@datacipherwho didn’t?!
@bullcityslim919
@bullcityslim919 5 ай бұрын
I'm new to the retro resale community but your videos are priceless! they give all the info needed for a newby to be motivated and also have realistic expectations for a retro resale business. Thanks!
@Ceo.hustle
@Ceo.hustle 8 ай бұрын
Sometime instagram and youtube makes it seem like business and reselling is easy. I really appreciate you and others being transparent in the process. It shows how much passion drives us
@heinrichwolfenstein7303
@heinrichwolfenstein7303 6 ай бұрын
Yes, its very hard. But you can still get an easy job at a coal mine.
@islandrepublic9166
@islandrepublic9166 Ай бұрын
Its EXPECTATIONS. Nothing is easy even when its handed to you. Most people forget YOU HAVE COMPETITORS.
@BentleyPascoe
@BentleyPascoe Жыл бұрын
Mark hit on something that I think many hobby oriented retail stores forget: customer service and experience for the customer. It's not just video game stores - ANY hobby in which you want to create a store/club, there is a terrible tendency to create the attitude of "well this is my community, so I'll do what I want" rather than "what does the customer want? what will bring that new person back time after time while also maintaining the first customer when I open?" I see this most prevalently in traditional game stores (D&D, Magic, Board Games, Miniature games) where the owners treat their store more like a hang out, something where "this is going to be a place to hang out for my friends!" and less in the mind frame of "my job is to make a good experience for anyone who walks through the door." I wish Mark a ton of success, he has the right mind set and I believe he will do incredible.
@thepokemonmaster7404
@thepokemonmaster7404 Жыл бұрын
"It hurts" I saw the slight knot in the throat and him holding them tears back. Mans deserves all the success and I hope he gets it!
@kingcatx2
@kingcatx2 Жыл бұрын
Money ain’t worth it
@thepokemonmaster7404
@thepokemonmaster7404 Жыл бұрын
@@kingcatx2 I agree but we are all in different situations. I had the luck to find a job that gave me better pay and work life balance but not everybody gets that. However, would I love to own a video game store too probably yeah. It looks like he followed a passion and he's trying to make the best of it. Not everybody will like it or agree with it.
@SpartanArmy117
@SpartanArmy117 Жыл бұрын
@@kingcatx2 Disagree, money CAN be worth it if you're setting up future generations. But for 75k a year? Definitely not worth it.
@rigell2764
@rigell2764 Жыл бұрын
@SpartanArmy117 money is not worth it if it means sacrificing your relationship with your wife and kids. My father worked as much as this guy and I barely even knew him. He taught me one thing, though, that I will never do that to my kids.I spend almost every free moment I have with them.
@thepokemonmaster7404
@thepokemonmaster7404 Жыл бұрын
@@SpartanArmy117 agreed hopefully his sells pick up!
@pink3y33
@pink3y33 2 ай бұрын
great video, i loved hearing Marks perspective and he really seems like a good guy. I hope both of your businesses keep thriving!! truly amazing the passion you both have for games!!
@SirGyloth
@SirGyloth 11 ай бұрын
I'm paused about 1/4th the way through and I just wanna commend the store owner for having such an amazing GameCube collection and understanding how hard it is to get some of these games. I've been to 10+ game exchanges and visited those stores many times and never have found such an amazing selection. I've been collection GameCube games for 6 years and have never seen a shelf that full of premium titles that I want to buy. Shout out to this guy for selling nostalgia correctly and also giving out great customer service with it and not overcharging everyone
@telbun
@telbun Жыл бұрын
Dude has a really smart business model and good customer service; respect. Not sinking all of his cost into dead product but instead mostly high movers with sustainable prices. Through him clearly being a passionate nerd and doing market research, he has ruled out a lot of product obsolescence. I hope he gets a lot more traction off of this video.
@joelevans8038
@joelevans8038 Жыл бұрын
This guy's really on to something. He undercuts the Ebay price to turn over product quickly. In doing it like this, he creates a motivation for the consumer to visit a physical store in pursuit of a better deal than price-gouging speculators, keeps retro gaming accessible to regular people, fostering a community of repeat customers, and he cuts down on the time he has his product in storage, which is a huge concern for businesses at scale. He also profits off of speculators, in the event they buy his product in an effort to sell it for more down the line, which only works in the speculator's favor if they have the money to pay for storing those games for months, if not years, just to make a middling profit. Speculators usually don't even consider those things in the first place. He does so many things with a single move, this guy is a genius.
@JHemp12
@JHemp12 Жыл бұрын
He is able to afford to do this because it seems like he doesn't have any employees. The man is a workhorse but he's able to be that because he doesn't consider what he's doing work, it's his passion. The man is truly living the dream.
@MK_ULTRA420
@MK_ULTRA420 Жыл бұрын
"He undercuts the Ebay price to turn over product quickly." This is actually standard practice for most video game stores.
@Bionix01
@Bionix01 Жыл бұрын
not anywhere around me@@MK_ULTRA420
@googlesucks6256
@googlesucks6256 Жыл бұрын
But is he under cutting ebay? This video quickly showed Super Smash Bros. Melee Player's Choice for $75. I checked ebay and it goes for typically $50-$60, with many CIB going for under $55 after shipping.
@Capncheeks
@Capncheeks 11 ай бұрын
Pawn shops know and implement this same strategy and have been since the dawn of pawn shops. The benefit he has is its a targeted niche instead of just anything that comes in the door.
@guillermoestrada4120
@guillermoestrada4120 Ай бұрын
This Is My First Time In This Channel & Listening To This Guy Story About Game Collecting & Selling…. Man! His Energy Is 🔥🔥🔥🔥🔥 Right Away This Guys Is Awesome 👏🏻👍🙌🏻💯
@simpleman5932
@simpleman5932 Жыл бұрын
I have a similar story to this guy in which I was in the hospitality business for 20 years and excelled at it greatly. And it is 100% true that what most businesses are missing nowadays is true customer service and hospitality. Whenever I would train people I would always tell them that we aren't just serving food and drinks. We're creating an experience for them. We're creating relationships. And that is why they come back. This guy's got everything he needs to be a massive success and I wish him the best of luck!
@benamisai-kham5892
@benamisai-kham5892 11 ай бұрын
Customer service isn't for everyone, people assume they can do it easily cause they're sociable but it takes a lot of effort and patience to be kind and courteous towards people screaming at you for something out of your control and threatening your job at you. You really gotta be a saint to smile and wish someone a good day after they insult you, your family then your entire bloodline then take the next customer in 5 seconds.
@OurSpaceshipEarth
@OurSpaceshipEarth 11 ай бұрын
I started doing HP/Compaq support in an outsourced call center. I got taken off the phones the first month to work on a starting line project to pad the drastic difference of being an agent vs training. Like my class didn't have that and half of them were gone within a week which was the norm then. I got to rebuild the training syllabus not that they used it but i did which along with a notetaking tool i started writing in training and actually built out into some smart code that linked together their otherwise very disparate tools taking so much manual daily searching workload off me as an agent. Our site went from dead last to #1 after around 120 of my agents hitting the floor. I lied the idea of instead of taking 20 calls myself/day I'll copy my technique train it then like spin up all these virtual me's and take 500x the calls 10k/day done very much at a high level of support like the didn't need the 2nd level agent-help-line any more I had accidentally made myself and all my peers redundant so they reworked it and we became relevant but they always hated me then elitest losers can't stand a DJ would be so much more technically skilled like DUH bro. And the girls only talk to me because i don't hit on them, grow up. I burnt out after ~500 agents alone when it would normally take ~3 of us. I could only get basic agent pay for the first year when I should have been getting a trainers salaried position of double that after the first month. I didn't smoke so never took a single break and usually just ~5 min lunch cuz I got 20 arms up or agent's melting down and I know there's 1 or 2 often women back to work after spending 3 years raising a kid in what seemed like seclusion usually that might be struggling technically (cuz they were NOT nerds) and we hadn't trained them properly like we promised it's NOT their fault but they came in w better support aptitude then you can ever teach someone. If they were there after the 1st week would keep coming in on time, for longer then i did whereas tech nerds get bored after a month and skip out or collect up 5 lates in a year or 1 no call no show. Actually my overall agent loss so unbeatable as to be unfair to compare for whatever reason (instilled passion thru shortform concentrated training + my tool). My rant concludes with the unexpected loss of fulfillment I had after I suddenly learnt of SH, bordering on abuse by a few male supervisors against lower level agents and gave my 2 weeks. HP doesn't outsource there any longer and it moved to another city. :)
@CozyCosmicat
@CozyCosmicat 10 ай бұрын
I have to compliment Mark, his store is very clean, all his games seem to have intact packaging and labels, it really does feel like you look to sell quality pieces over just accepting and selling games that end up as shelf fillers XD good job! I hope business goes well for you! If I ever headed your direction, would LOVE to visit
@CanadianRetro
@CanadianRetro 10 ай бұрын
He must get filler, what does he do just donate it? My guess is he uses game cases for recasing good games and just blows out the fluff. It is impossible to avoid unless you are a cherry picker and pull all the good stuff out of deals you see (like FB Marketplace stuff),
@synthrunner4244
@synthrunner4244 6 ай бұрын
@@CanadianRetro Like he mentioned, probably the less pristine ones are sold for less and are stacked in a pile somewhere
@UntitledKirk
@UntitledKirk 10 ай бұрын
Now THIS is a video game store > shelves stocked with games people ACTUALLY want to buy AND at fair prices > passionate, friendly, knowledgeable owner you could talk to for hours > store is clean, inviting and well organized > not a single Funko Pop in sight OTHER VIDEO GAME STORE OWNERS/CHAINS: TAKE NOTES
@randomguyontheinternet5030
@randomguyontheinternet5030 6 ай бұрын
Care to elaborate on the funko pop part? 😅I mean not like I've ever seen someone buy a funko pop so I assume those hardly ever restock except by direct order, but what's bad about them?
@sketch319
@sketch319 6 ай бұрын
@@randomguyontheinternet5030 no one actually likes funko pops no offense
@Garrison-d7l
@Garrison-d7l 6 ай бұрын
I do​@@sketch319
@rotciv1492
@rotciv1492 5 ай бұрын
You're SO right about the god damn funko pops, good lord...
@MrHowardMoon
@MrHowardMoon 5 ай бұрын
@@randomguyontheinternet5030 Funko Pops are good for resellers and that is it. I don't personally collect them, but I sometimes buy them directly from Funko and put them into storage for a year or two. When the time comes to sell them, I usually sell them for £50 - £75 each depending on how rare they are and if Funko plan on re-releasing them.
@drumflip1253
@drumflip1253 5 ай бұрын
Opened my Drum Flipping business out of my garage in 2010. Now 14 years later we have had our retail store for 9 years. This was a fantastic conversation and we have so many similarities. I worked in restaurants for over 20 years part time. I also believe in smaller margins and more sales because more sales is more word of mouth. We actually have our big competition sending people our way because they don’t want to deal with used gear. I’m not attached to anything either, it’s all for sale. I believe in great customer service and also grinding and being creative. We actually hold drum swap meets in our parking lot. Such a good way to build community and also buy great gear for the shop. Great video and wish him the best of luck!!
@hermanb8389
@hermanb8389 11 ай бұрын
I'm glad this owner was being real and open about his business. He's also right about physical games. How nostalgic it is to hold it and put the disc/cartridge in whatever you play on.
@Spiralredd
@Spiralredd 11 ай бұрын
That's why I wanted a PS2 for Christmas last year. Games like mortal Kombat deception silent Hill 2 resident evil code Veronica pac man world 2 super monkey ball world were all nostalgic to me. I grew up with those titles. So to hear it again was amazing
@jrtg5758
@jrtg5758 7 ай бұрын
“Nostalgia you live, you remember. You’re 10 yrs old again, sitting on your bed. It’s summer outside, it’s beautiful. Schools out. You don’t have responsibilities.” That line brought tears to my eyes cause as a 26 year old with 2 girls at home and working as a server myself working hard to provide. Nostalgia has become my favorite thing to indulge into. Bringing back those memories and emotion you had when life was so much simpler and pure.
@kristopherbras6011
@kristopherbras6011 10 ай бұрын
I think it's insightful when you talk about the way video games help us recapture the feeling of being safe, in our mom's basement, playing Nintendo. When I look at my life, I always play video games more when I need relief from feeling overwhelmed with adulting.
@atom5949
@atom5949 21 күн бұрын
I was in Fort Myers earlier last year visiting a family member. As someone who collects old games I had to stop here. Shopping at this store was truly a great experience, and that owner there in the video is quite possibly one of the nicest people I’ve ever met in retail. I pray for his success
@ACEDBH
@ACEDBH 11 ай бұрын
His take on selling at the flea markets is spot on. You sell at yard sale price, to make deals. You don’t hear this type of thing on social media. Most people selling at flea markets are selling above pricecharting and eBay. A lot of the sellers at flea markets think because it’s old, I’m gonna sell this for a lot of money. Mark gets it. Good luck to you! Great video!
@Loltrollface69
@Loltrollface69 11 ай бұрын
This guy is above ebay and pricechart as well check out the prices.
@ELFSAR
@ELFSAR 11 ай бұрын
As someone who owned and ran a comic and collectibles business for close to a decade, I love to see the passion. People have it or they don’t. Just remember there is more to life than the store. I have fond memories of my store but I still regret some of the sacrifices I chose to make. Work/life balance is important no matter the business if your goal is longevity. I wish you the best. 🥰
@alexander2685
@alexander2685 11 ай бұрын
Work at fed ex and talk to me about work life balance lol.
@essai_
@essai_ 11 ай бұрын
@@alexander2685bro is trying to have a pissing contest online 😭
@ian8956
@ian8956 11 ай бұрын
Are you gatekeeping work/life balance?
@ELFSAR
@ELFSAR 11 ай бұрын
No, haha just passing on some wisdom before my time is done.@@ian8956
@waxmandr
@waxmandr Жыл бұрын
This dude is an inspiration. I've encountered so many resellers, particularly on eBay and amazon, who come across so pretentious and like to overprice everything that it's incredibly off putting. This guy obviously has a passion for what he's selling, knows about what he's selling and is very aware of his competition and wants to serve his customers to the best of his abilities. I hope he thrives.
@margaritoamargo6347
@margaritoamargo6347 Жыл бұрын
Its a society problem. So many people have been taught greed. They want to be the next millionaire and have no issue ripping people off to get there. Many people have forgotten real happiness comes not from money but from family and doing things you enjoy.
@alexanderkarius1611
@alexanderkarius1611 5 ай бұрын
Wish this guy the best, appreciate you highlighting his business. Will look him up next time I'm in Florida.
@martinriverarivera9133
@martinriverarivera9133 Жыл бұрын
He just gave a master class of Retrogame Marketing. He actually created the need for people to buy games to satisfy their nostalgia and escapism.
@KarlTheExpert
@KarlTheExpert 10 ай бұрын
He 'created' nothing tho?
@ShogunPlasma
@ShogunPlasma 10 ай бұрын
There is no escapism.
@satsu3098
@satsu3098 10 ай бұрын
@@KarlTheExpert he created a market space. if you love burgers and there are no burgers chains in your town the man who creates the space creates the supply. "he didnt make the videogames hes selling so he didnt make anything" is the understanding of a literal child
@Weewoo12
@Weewoo12 10 ай бұрын
@@satsu3098 the original comment said "he created THE NEED" Which is not true. There was a need and he created the solution to it.
@tuobniklat
@tuobniklat 10 ай бұрын
@@satsu3098weirdo
@MbPwny43
@MbPwny43 11 ай бұрын
This guys level of customer service and emphasis on customer service is the reason I stick to one game shop in my area. The store manager is the primary reason that I always hit up his shop and only order things from his shop! I wish this store owner nothing but the best!
@Shy3k
@Shy3k 11 ай бұрын
Just from the clips going through the store it looks like straight gas, no shovelware games or filler like funko pops, actually just straight quality. It’s always the best feeling to find a shop like that.
@mr.doctorcaptain1124
@mr.doctorcaptain1124 9 ай бұрын
I like funkopops….
@johnabacan
@johnabacan 5 ай бұрын
I am from the Philippines and I would love to visit and buy from his store. This guy gets it. Customer service is priority and making customers happy will make a business thrive. Kudos to him and his store! ❤
@mikeliterus1628
@mikeliterus1628 Жыл бұрын
Dang, Mark is everything RIGHT with business owners. Love it. Nostalgia, being teleported back to a better time when you step into the store. Friendly and engaging. I can tell all of that from this vid. Keep going dude!
@tbc_games
@tbc_games Жыл бұрын
We bought a rather expensive Pokémon Card binder from Mark at the Palm Beach card show a few months ago. He’s super fun to talk to and easy to work with. I love seeing his methodology behind his business spelled out. Nice work, love the content
@DynamoVideoGames
@DynamoVideoGames Жыл бұрын
Awww thanks!
@derky76
@derky76 Жыл бұрын
@@DynamoVideoGamesthe legend himself?!
@evan-1337
@evan-1337 9 күн бұрын
This guy is so genuine and so nice, how are there any haters... Wishing him all the luck to him
@calebjohnson8830
@calebjohnson8830 Жыл бұрын
The customer service piece Mark discussed is EXACTLY right. Video game and comic book shops by and large lack friendliness from staff. When I visit these stores, I'm looking for recommendations, and ask what people are reading/playing. No doubt this is a key to his success.
@mouldie17
@mouldie17 10 ай бұрын
God Bless this guy - he left a 20 year job he didn’t seem to enjoy and decided to go with his passion and make a business out of it and sounds like he puts customers first - he is brave, passionate and deserves all the success that comes his way
@saiyaman9000
@saiyaman9000 6 ай бұрын
Whats sad is this youtuber probably makes more than him
@JohnSmith-zw8vp
@JohnSmith-zw8vp 6 ай бұрын
Indeed I am nowhere near that much of a risk taker.
@heinrichwolfenstein7303
@heinrichwolfenstein7303 6 ай бұрын
Well, it doesnt matter that he is broke and he spends too little time with his family, but at least he can sell videogames. What a childish clown.
@CompetitionSportsNetwork
@CompetitionSportsNetwork 2 ай бұрын
It will eventually fail being passionate means nothing in the world of business, you have to make money to survive and a business like this is not in demand enough to make it long term. He will eventually fail and lose it because his passion got in the way of common sense.
@xX-Anonymous-Xx
@xX-Anonymous-Xx 11 ай бұрын
The fact that he is holding a Squirtle plushie during the entire sit down part of the interview makes him cool as hell and makes me want to go to his store and buy stuff.
@smackoschmeckel1057
@smackoschmeckel1057 11 ай бұрын
this dude markets
@alexraj9436
@alexraj9436 10 ай бұрын
F squirtle a real og would be holding charmander
@terraversalvoid5391
@terraversalvoid5391 10 ай бұрын
@@alexraj9436 squirtle destroys your charmander, and that is an argument you simply cannot dispute.
@alexraj9436
@alexraj9436 10 ай бұрын
@@terraversalvoid5391 funny charizard consistently beats blastoise both in the game and cartoon despite blastass having an advantage
@godlymegatron5698
@godlymegatron5698 10 ай бұрын
​@alexraj9436 F charalamander. The cameraman needs a hug. Actual physical contact for once. He has to record everything since time immemorial from metor showers to people on a cross and even a crying a charalazard in the rain. Unable to do anything but record.
@Dansational50
@Dansational50 2 ай бұрын
Loved this interview! You can tell it was simply raw emotions that someone can realistically expect and go through. You can be at the top of the mountain but people don’t realize how far you had to climb up to get there. I would like to say with absolutely no disrespect or hate at all, please try and get your hours worked down if possible. As someone who works in the medical field it’s truly depressing seeing so many different kinds of people at all ages suffer from diseases that take them well before their time. I don’t care that holidays are double time, I would rather spend time with my family and loved ones before they are taken from me.. Tomorrow isn’t guaranteed and life is daily gift. You can’t relive experiences. Wishing you the best 🙇🏽
@robertduff7177
@robertduff7177 11 ай бұрын
I have no stake in this. I'm a psychologist with this in the background while getting work done because it came up on my suggested videos, but I am super impressed by how honest and candid this interview was. Great communication and generous with the info.
@Quball_Productions
@Quball_Productions 11 ай бұрын
Cool story! Keep helping people heal and move on pls
@renown35nuke70
@renown35nuke70 11 ай бұрын
​@Quball87 you like hairy poop flavored cheese brother
@volenteertjm7373
@volenteertjm7373 10 ай бұрын
These videos are so freaking amazing. People speaking openly about business is a good thing. Loved this guy and this interview! Rooting for you
@Inkedsort
@Inkedsort 10 ай бұрын
"Games you play, nostalgia you live" Wise words...
@isaacdelacruz2966
@isaacdelacruz2966 6 ай бұрын
x2.
@RamiroAvila-v5z
@RamiroAvila-v5z 6 ай бұрын
When I heard that it was like a bucket of cold water.
@cashclothes9947
@cashclothes9947 2 ай бұрын
Bro I always loved game stores growing up, card shops too. God bless this man and his business, I hope that things continue to go up for him 🙏🏻❤
@whodidit99
@whodidit99 Жыл бұрын
This is the most honest interview of a business owner I've seen on KZbin. In other interviews, it's all rainbows and unicorns. Hope he continues to be successful.
@theonejmv
@theonejmv 11 ай бұрын
This was randomly recommended to me and is a real gem of a video. Great job. Good luck to Mark and his business
@LordDarthBaiter
@LordDarthBaiter 6 ай бұрын
Running a small retail store is no joke. Props to him. Hope him the best and much success.
@yagirldjmagic
@yagirldjmagic 5 ай бұрын
RESPECT to this man! Thanks for making a video about this - this is awesome
@New2RetroReviews
@New2RetroReviews Жыл бұрын
one of the reasons I stopped going into a lot of the gamestores I saw was because almost every time you walk in, nobody says hi, you try to strike up a conversation, and they dont listen, or care. Much like Mark, I spent 10 years doing restaurant work and I learned something, and always said to new workers that I had to train, you don't treat people like walking wallets, you make em feel welcome, you don't know if people are having a bad day, lost someone close, lost their job, its our job to make them feel welcome, because they will remember that, they will come back, and they will take care of you as you took care of them. Its how you build clientele. Me and my friends worked at a gamestore that sadly closed 11 years ago but we always had a blast, yeah it was tough, but those memories of hanging out, talking to new people coming in, helping families find the right games, throwing smash bros tournaments, that was everything. If your kind to people, have good prices, and treat them well, they will come back and be loyal to you. I honestly wish more game stores were like Mark's instead of ones that are just filled with grumpy 40-50 year olds who just clearly want your money.
@fabmelo4195
@fabmelo4195 Жыл бұрын
That sucks cuz tbh i hate and low key get annoyed when employees talk to me.Needy customers like yall are annoying.If they have the game buy it.Why do you need to be catered and talked to soo much??Sheesh
@Joflyer0211
@Joflyer0211 Жыл бұрын
@@fabmelo4195 With you on this. I'm Dutch that was forced to be in America, and honestly prefer they """non-existent""" customer service. I also work in customer service, so I know full well how fake the "kindness" they show is, because they will not remember me 3 seconds after I walk out. I'm still a walking wallet to them, they just think, or have been trained, to beleive kindness will make me open it up wider. It's actual emotional manipulation by definition and I don't like it. Now I actually come seeking assistance or have questions about the product and just get ignored, that's entirely different.
@DriftKingfromTekken3
@DriftKingfromTekken3 Жыл бұрын
Yeah well when there's 15 people a day that try to stand there and talk to you about Xbox 360 games, it gets old. It's a business, and there's a limit to bullshitting. I knew people that lived at GameStop and never bought anything. That's a fucking problem.
@New2RetroReviews
@New2RetroReviews Жыл бұрын
@@DriftKingfromTekken3 sounds like a problem for you. All you have to do is be nice but. It give that much attention and they go away. Always worked for us when people like that came in.
@aluisious
@aluisious Жыл бұрын
It's not your job to make people feel welcome. Treating people normally isn't a "job," it's just what you do because you're a person. It's your job to give them food.
@MorrissaurusRex
@MorrissaurusRex Жыл бұрын
I love the customer service comments! My favorite VG stores are the ones where the employees/owner talk to you and interact. There are too many that just hide behind the counter and jack up the prices
@YuviApp
@YuviApp Жыл бұрын
I cannot tell you how happy I am to see this video. As someone who spends a lot of time shopping, and spent a lot of money here I can really tell you that Mark is very sincere, honest, great and just pure awesome guy. I drive well over an hour just to come to the store, roughly a couple times a months always because of Mark, and when he says his prices are low, they are very low, and honestly some of the best in the business. I started shopping here from the first couple days he opened, and to see him grow and most recently move into the bigger store he is in now is just amazing, This guy deserves it.
@datacipher
@datacipher Жыл бұрын
He exploited people desperate from covid unemployment. Unreal.
@alainbelanger9852
@alainbelanger9852 Жыл бұрын
I guess he didn’t exploit too much if his profit margins are supposedly so low. Him not buying their stuff during Covid would have helped those desperate people? Them not getting money or getting less money from someone else is good?
@datacipher
@datacipher Жыл бұрын
@@alainbelanger9852 it's possible, though I strongly suspect he made good money off those initial exploitation profits (so much so that he mentions is here in his own puff piece) but it is NOW that he faces a squeeze. He is the one that admitted it himself. Has he got thin margins now, that were equally thin in the desperate sellers market? That is assuming we take him at his word - a dubious assumption. It's not as though the poster has a reputation for generosity outside his own echo chamber! :-)
@fornavnefternavn208
@fornavnefternavn208 Жыл бұрын
@@datacipher What backwards logic is this? now exploitation is people contacting him to sell their stuff online during a tough time? or actually serving entertainment during a crisis? or what do you think constitutes exploitation?
@eliotness107
@eliotness107 Жыл бұрын
@@datacipher If thats how you choose to see it, thats up to you. But thats not how i see it. We are stuck inside doing fuck all and this guy sell good priced games for me to pass the time while being bored out of my mind. Whats wrong with that? Every businessman exploits some flaw to succeed, but selling video games is way less detrimental to your health than selling heroin or crack to desperate people during bad times.
@jesusceren1594
@jesusceren1594 16 күн бұрын
This man understands what it takes to run a store of this sort; you cannot rely all the time on your friends buying you stuff and you also need to get your customers quality service.
@garystringer2582
@garystringer2582 11 ай бұрын
I like that he has the balance between passionate geek and shrewd business person. Seems like a welcoming environment. I'd be glad to have such a store locally.
@freedomguy55
@freedomguy55 Жыл бұрын
My heart goes out to this man. I wish him luck and prosperity in his future endeavors. Keep physical media alive.
@revwolfe
@revwolfe 11 ай бұрын
There’s a store in Columbia SC called The Fine Art of Baseball. It got me into tcgs nearly two decades ago, and I found it again recently visiting home. He had moved, but remembered me and was still hustling tcg and anime merch with decent success. This video reminded me of him, and how these kinds of stores with great service can change lives in wonderful ways.
@RetroMarmotPops
@RetroMarmotPops 5 ай бұрын
I love this guy. He’s got his head on straight. I work in customer service management for a living. So many businesses don’t understand how much of a super power good customer service can become when executed right. He gets that he’s not only selling a product, but an experience as well. If you can help bring your customer back to those nostalgic moments, you’ve created an emotional bond between them and your business. and that emotional bond will not only bring them back, but they’ll bring their friends too. Geez I feel like I’m writing a LinkedIn post 😂
@OscarOfGwinnett
@OscarOfGwinnett Жыл бұрын
Velocity over margins is something that 90% of industries simply cannot wrap their minds around, and here this guy is figuring it all out by himself. Awesome stuff and really cool store!
@dougstrother5184
@dougstrother5184 Жыл бұрын
People always complain that retro game stores prey on nostalgia. But the thing is that’s exactly what I came for. If a game store charged less for old videogames you bet your ass I would go to only that store and go shopping more frequently. I like this guy
@b-smooth6742
@b-smooth6742 Жыл бұрын
He’s a gem in the gaming community. A lot of resellers overprice these classic games and fuck it up for people. He wants to create memories and give an experience which would almost never fail. As long as he maintains that he will be profitable regardless of anything and I respect that. May God bless him and his journey to last for many generations 🙏🏽🙏🏽🙏🏽🙏🏽
@datacipher
@datacipher Жыл бұрын
He exploited people desperate from covid unemployment. Unreal.
@CptInsano835
@CptInsano835 Ай бұрын
The way this guy explains things is so applicable, entertaining, and pleasant to listen to. Very good speaker.
@Joe_Pass
@Joe_Pass Жыл бұрын
Great video! I'm a 43 year old passionate gamer. Glad to see so many ppl still excited about retro and modern gaming.
@jasras5003
@jasras5003 11 ай бұрын
Mark draws you in right away with his charisma and sense of humor. Not a huge gamer, but I love passionate people and he has that in spades. Thought I'd watch a few minutes but ended up watching the entire thing. Makes me want to get into gaming! And that is what he does well - he's not only selling you a product, he's selling you an experience.
@minor00
@minor00 11 ай бұрын
Please don't neglect your family in order to retire by 50. My dad worked like this during my childhood. He wasn't there to notice and give me the unvoiced help I needed, my parents divorced over it when I was in college and my youngest sibling was in high school, during my childhood, and he has regretted it to this day. Growing up I would have happily moved to another house, not had cool things, not had my own car, and taken on more college debt myself if that's what it took. I'm no business guy, but maybe take a pay cut, release some business control, and hire a good high school or college kid to help out if that's what it takes. A business major might even love learning about and improving a real world business. Either way, these years are the years to be present.
@teh_longinator
@teh_longinator 9 ай бұрын
So much this. I'd rather make less money than ever go back to working a full time office job with a commute. Did it for a few years when my kid was born because I had to make bills, but there were stretches of days I didn't even see her awake. Couldn't pay me enough to go back to that...
@ToddBacon
@ToddBacon 8 ай бұрын
At the beginning of the video he said gross sales were 1/4 mil and net profit was 75k and thats prob before taxes. Give this guy a break hes doing what he can ....75k a year is literally BS money
@ToddBacon
@ToddBacon 8 ай бұрын
...also rerire by 50? He never said he was trying to do that. Hes OBVIOUSLY already over 50y. Hes barely making money. Hes just tryng to make it. You must be a kid.
@unhingedparadox2531
@unhingedparadox2531 8 ай бұрын
@@ToddBacon30:37
@housesports000
@housesports000 7 ай бұрын
@@ToddBacon "the endgame is uh, to retire by 50" and literally just by listening a few seconds later he states that he and his wife had been together for 23 years since they were 14 which would make him 37, and not even in his 40's.
@brocreed2319
@brocreed2319 4 ай бұрын
Dude I feel like this video was MEANT for me to listen to omg. The way you run business is EXACTLY how I do and I am constantly trying to explain to the owner of the studio I manage that it’s ALL ABOUT CUSTOMER SERVICE and giving people quality at a fair price. And if you are willing to negotiate and be humble about your prices you will SELL BABY SELL. I love your approach I think it’s exactly why you’re successful and it only makes me more confident in my approach
@MarkVirgulto
@MarkVirgulto 9 ай бұрын
I'm a Tech for a big vending company. I mainly do machine prep, installs, removals, repairs, and build micro-markets. We have 3600+ machines and 100+ markets so you can imagine we are in all types of buildings and locations, with many types of machines. I'ved moved a lot of machines, spinning through doorways, stair jobs, all types of equipment, coolers, double doors, freezers, Ice machines. This was very good beginner advice. I love the "measure twice, cut once" analogy. All your advice is very seasoned, I still come back to your videos time and time again. Thanks a bunch! Sometimes it's hard to get good insight on the nitty gritty of vending because some techs don't relinquish what they know. Luckily my boss, like yourself, is an open book. I'll be that way down the road when I'm running the show. Your doing a great service to the vending community. Please keep it up 👍
@brianhangfaing4946
@brianhangfaing4946 6 ай бұрын
I don't ususally watch long youtube videos, I just come and go, but this video I finished the whole thing because of how honest this guy is, and how his words touch my heart, and that I am learning from him, thank you man.
@BiasIcewing
@BiasIcewing 5 ай бұрын
Tick tok user😭
@llamaboy1991
@llamaboy1991 Ай бұрын
I usually come and go too… if you know what I mean ;)
@rarespawncollective
@rarespawncollective Жыл бұрын
Very humble and intelligent man that definitely has the chops and drive to stay in business long term. My hometown is a very short drive from Ft. Myers and it's great to see the scene is so vibrant out there thanks to him! Makes me wish I never left. Game stores out here in Austin TX barely pay more than 30% for their inventory and it's disgusting. As someone who's not a huge fan of your content, I can commend you for featuring him on your channel. Lots of great insight and I love his philosophy of "rising tide lifts all boats" and how he's very involved with the community/wants other people in this space to succeed as well, rather than viewing them as competition Meanwhile my local game store owner almost banned me and threatened to call the cops on me for doing a facebook marketplace deal in their parking lot (and afterwards I went into his store and spent money, traded in good inventory, etc. I also worked there for over a year) I've done nothing but show support for my local game stores yet they have the audacity to treat me and everyone else they view as "competition" like absolute garbage. Hats off to this man for being a real one and understanding important relationship building in the community.
@Frank-x1g
@Frank-x1g Жыл бұрын
Oh, this guy is in Fort Myers. If in area I am stopping in for sure.
@TurtleSauceGaming
@TurtleSauceGaming Жыл бұрын
Admittedly this is one of the better videos he's done. Highlighting people and their efforts, rather than just flipping. I don't think he's doing that well. $75,000 profit isn't all that good. Even assuming that's his absolute take home, what about insurance? Is some of that gross out of the 250k going to employer healthcare? What are his home expenses. It's about average for the area in annual salary, but i feel like it's a pretty risky way to do it. I will say, I wish he'd JUST tell the history, or JUST showcase the games. Not flip between the two.
@datacipher
@datacipher Жыл бұрын
He exploited people desperate from covid unemployment. Unreal.
@canislupus3655
@canislupus3655 Жыл бұрын
​@@datacipherWhat? It's not like he forced them to sell the games to him in particular, unless you're under the impression he blocked them from eBay or Facebook marketplace somehow
@pp-vf8ls
@pp-vf8ls Жыл бұрын
@@TurtleSauceGaming first i hear about it, im all skeptism, is it net, is it gross?something he wont break it down i cant believe if its net, because im pretty sure his store is expensive (electricty etc etc) also, flipping with having a store is different, 30% margin isnt enough to cover your operational cost (IMHO) but CMIIW, im really curious
@farukk3646
@farukk3646 Ай бұрын
11:00 dude I felt that. He put me into a mode of Nostalgia :). Its summer, schools out, mom's making dinner, no bills to pay, no responsibility. You are just having fun, simple simple life.
@koolaid33
@koolaid33 Жыл бұрын
I love game store sellers who actually care & are passionate about videogames, retro videogames, gaming preservation & gaming collecting. Glad to see this guy is, & if I lived anywhere near Fort Myers (or even in the States for that matter), I'd definitely visit often!
@youbydoo
@youbydoo Жыл бұрын
Dude, really enjoyed this video. You and Mark's passion for video games and empathy for one another due to your parallel career paths was genuinely touching. Never caught your video's before but happy I stumbled across your channel today! Wishing you both many profits :D
@PhoenixResale
@PhoenixResale Жыл бұрын
Glad you enjoyed it!
Жыл бұрын
This guy is INCREDIBLE, he kicks so much ass, he's so knowledgeable, and he is so generous with his knowledge. I hope his store thrives and I honestly wish I could visit. Kudos to you, Mark!
@014adonis
@014adonis Жыл бұрын
Yeah i bet he's generous alright with those prices
@dysparrot
@dysparrot Ай бұрын
This episode hit different, I married my middle school sweetheart, and open to business and it was hard,I missed a lot with her. Sadly, she died a couple years ago, and I looked back on what I missed and when I missed it for, but I know she supported me in the business and that we were trying to make our dream together. Good luck, brother.
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