The Downfall Of Lufthansa

[@mstrmren]

Wouldn't call it a downfall, their profits were increasing massively before the pandemic, and are recovering from that now too. Maybe downfall in terms of service quality but business wise they are a very profitable company. But Lufthansa definitely isn't the pride of Germany, that's true. The one thing I am really mad about is how they treat their staff. Instead of paying them more, they just found new companies in Malta with less pay and benefits and then just move their employees to there (simplified explanation). Eurowings Europe and Discover are examples for such companies created with the only purpose to cut employee wages.

[@heidirabenau511]

*Qantas has entered the chat*

[@kkrsnn5632]

@@heidirabenau511 Emirates having a drink with Qatar 😉

[@emanuel12345678901]

Lufthansa is loosing money. and by making their series shittier they won't get more business. it's like saying the guy that barely has customer Starts cutting the good ingredients to increase margins on his pizza. it will work short term. but long term...

[@mstrmren]

@@emanuel12345678901 Lufthansa is not losing money, they are one of the most profitable airlines.

[@GlobalTossPot]

@@emanuel12345678901 as much as I can’t stand what this mren comments, he’s right about them not loosing money. A quick search you would discover Lufthansa is expected to generate a full year operating profit of more than 500 million. Short haul flights have seen a rise in passenger count since August. Will this stay in the future? Who knows because the airline itself is pretty rubbish

[@johnjaeger4804]

I was a flight instructor for Lufthansa in the 1970s at their Phoenix-Litchfield operation. it was all first class, no cutting corners. Easiest job I ever had because new pilots were always well prepared and organized. Lufthansa’s Frankfurt operations was very impressive...a currency exchange for every country they served. ..stewardesses from all major countries so they could speak their native language to passengers to all destinations..... I flew on Lufthansa many times and had great experiences so this is discouraging news. some managers have no understanding of customer service oriented businesses. They are clueless/ruthless bean counters. Scum like Frank Lorenzo back in the 1980s. After deregulation and the start up of discount carriers the industry changed for the worse. I retired from American Airlines.

[@frankdatteln-westhausen3093]

Honestly, nobody here in Germany ever understood how Lufthansa got 5 stars. They were 4 stars before Covid, now they are 3 stars.

[@davidperry4013]

Lufthansa in its hey day was a solid airline and at one point made American Airlines look cheap. I’ve flown American Airlines for my vacations while growing up and while I was an adult, the staff are always polite, friendly, and professional, delay or not I always enjoyed the flights on that airline, the free drinks, the comfortable haeco seats, and of course the free carry on bags. American Airlines is not the absolute best airline in the world but they are still a pretty solid airline.

[@prokastinatore]

Only one star or better zero....

[@maximgastes159]

I as a german am ashamed of Lufthansa and a lot of German friends of mine are ashamed of them aswell! They were the beloved star in the sky of European Airlines, and one of the best in the world. Not only do they have the staff shortages but they lack in service nowadays. I remember flying from Dusseldorf to Vienna (1:10 h duration) with them a few years ago and I remember having the choice between two sandwiches and a desert. In Economy class! Today you can hope to get atleast a bottle of water an a chocolate! On long haul flights it is the same. You only have the choice of one meal and one cold sandwich upon landing. Five years ago they still served hot meals after takeoff, a cold snack during the flight and another hot meal before landing. You even had two choices every time! Also the cabins are outdated especially the business class product. Everytime I see a video from a renowned aviation reviewer (NonstopDan, WinginIt Paul Lucas…) it is certainly always negative and that is of course for a reason! Also for the price they are charging this is even more unacceptable. I mean Lufthansa is among the most expensive airline in Europe and with that one of the worst. Nothing, like really nothing when flying Lufthansa rectifies for the staggering price you paid! KLM for example is as expensive as Lufthansa aswell but they still offer amazing service and they are my favorite airline and now my first choice when flying. Lufthansa once had that spot…

[@yxmiavia767]

To reply to your tweet, me as a person who has flown Austrian, which is also a part of the Lufthansa Group, is also ashamed all because of Lufthansa. On Austrian flying long haul you could pay extra with their DO and CO catering service for a better meal. They were worth it, but ever since the beginning of 2021 it all stopped. Since then both Austrian and Lufthansa had gone belly up. I mean you could pay extra for big meals even on routes around Europe, now you pay the same price for barely half the DO and CO portion. Honestly I have lost my respect to the Lufthansa Group all together. Still, SWISS still runs strong for me.

[@maximgastes159]

@@yxmiavia767 I have flown on Austrian a few times in the past aswell and I enjoyed them. Sadly, indeed the entire Lufthansa group has experienced a downfall in Quality. There are a few ones who are still trying to maintain that beloved quality like you mentioned SWISS although they all suck nowadays… I don’t know if I would call the Lufthansa Group premium anymore, but TAP Air Portugal is quite good on long haul, with good quality meals and one of the newest cabin products on their A330neo‘s and A321lr‘s… I think flying with anything but the „European Star Alliance Partners“ is a good option here especially considering that although some of these airlines also lost some of the quality they once had OneWorld and SkyTeam „premium“ airlines in europe have more reasonable prices and often better service especially the Airfrance&KLM group wich is still going strong and in my opinion the best airline-duo in europe by far!

[@peterfinn6098]

Agree KLM also my new fav

[@johniii8147]

You're complaining about food on such a short haul flight? Short haul in Europe now is all about low cost. It's dominated by the LCC's and LH like all the legacy carriers has to respond by lowering cost to stay competitive.

[@maximgastes159]

@@johniii8147 Yes you’re right. But how does KLM manage to compete with the rest and still be profitable, while offering a solid service onboard and for example Lufthansa doesn’t? Sure, Lufthansa had to do something to be compatible, but I think they should’ve kept atleast some of their old standards. Because now the difference between Lufthansa and Ryanair is literally a bottle of water on the Lufthansa flight for five times the price…

[@justrelaxmore]

Everything has its price and as long as Lufthansa and the Lufthansa Group do not cut back on quality of aircraft maintenance or training of the cockpit and cabin crew, I will continue to fly with them. After all, I don't fly for the sake of culinary highlights, but to get from A to B as safely as possible.

[@Th3SilentObserver]

As a german, I agree. I've experienced multiple airlines and am avoiding Lufthansa. I would say its the mood, in general, with Germany also as a whole: Everything is expensive, unfriendly, stressful. People generally seem worn out. The whole experience is rather depressive. German companies and their workers have tended to believe its okay to display their grief and lack of enthusiasm for a service, product or even their mere existence, while in reality, Germany is still one of the richest countries on the planet.

[@n908qd7]

It’s a shame Lufthansa is having trouble. Hopefully Lufthansa can make a recovery.

[@mstrmren]

What do you mean by that? The management certainly won't change a lot, because all of these changes lead to higher profit margins which is the only thing they and their shareholders really care about

[@gteixeira]

Europe is becoming increasingly irrelevant to the world and today fewer people want to travel there. No wonder, given the lack of safety for minorities over there nowadays.

[@mstrmren]

@@gteixeira Bullshit. Maybe not for eastern or Southern Europe but all other countries are the exact opposite of unsafe for minorities. The largest tourist market for Europe is English speaking anyways so no minorities really visit Europe that much in the first place.

[@gteixeira]

@@mstrmren Dunno, but I saw a lot of aggressions directed specifically towards minorities in Europe when I lived there. Public employees tend to be very hostile towards residents who can't vote. Getting an apartment to rent is a nightmare, specially if you are a Muslim. The list goes on, I can keep going here for ages.

[@mstrmren]

@@gteixeira Yeah but it's not everywhere, mostly eastern and southern Europe countries. (That doesn't mean it doesn't happen elsewhere, just not as much)

[@davidperry4013]

Lufthansa used to make US based domestic airlines look like low quality but not anymore. Now Delta and United are rising stars of Airlines. Even American Airlines is raising the bar. Also there are other US airlines that still set it far apart from ULCCs.

[@grasshoppersj9103]

Not a downfall at all. I've flown Lufthansa in November: Bangkok to Munich, business return. And in December: Bangkok to Rome via Frankfurt, economy return. The service was excellent on both journeys. The on-board staff were friendly and attentive; food options were excellent; flights were on time; and the Lufthansa lounges in both German cities were as they were three years ago, just fine. With a few LH long-hail flights of your own in 2023 you may reconsider your opinion.

[@johnfenechdoe3148]

A service and customer care downfall for sure!! Business ways, they are doing TOP! Sad cause it’s all about the profit (which is absolutely fine, but) sacrificing customer loyalty and experience as a top airline! Sad really …😢 A general cultural change needs to happened

[@pianemova]

LH employee here, I always state this: these days you only work for most of airlines if you REALLY love aviation. Full stop, why? cause the wages are lower than ever and working conditions just incredible, during pandemic they laid off so many people and now want to rehire them with inferior contracts. I have so many colleagues that just left the company already cause they found someone paying more. I now rely on the overtime money I make or I will not even be able to afford my rent!!!!! as my supervisor once said: "guys up there are locked inside a room having a cafe latte and clueless about their decisions."....

[@gilk7688]

I appreciate this video very much. I have a long gripe with Lufthansa at this point, which is why I don't fly them. I worked for two international divisions of LH at some point, but not in positions that really interested me. During my time in those positions, even though I had dreamed for a long time to work for this airline, I found, after I got the position that the company felt really dead. There was absolutely nothing there after I got in. It was just a corporation. On the other hand, there was one position (or two) within Germany that I had interviewed for for years, but always was turned down for. What I found extreme was the level of difficulty at these interviews for these (rather simple) positions. When interviewing with them and or doing research about working for them, I was faced with really strange backward attitudes and expectations that were always at least 10 years behind any of its US counterparts. I don't really want to go into too many details, but culturally speaking, Lufthansa has always been way behind in social awareness matters involving gay and women's rights. One particular example that disturbed me, was their attitude that they kept towards HIV positive people. When US carries dropped discrimination against HIV positive people, I assume about the middle of the 90's, Lufthansa vehemently defended its decision to stand by a NO-HIV new-hires, well into the 2000s. The backwardness of the actual corporation is something that I find interesting. It permeates til this day in their day to day operation. The next thing that disturbed me was comments made during the interviews regarding language capabilities. This I experienced in the early 2000, when I was already working for a US carrier and living in the US, yet still, just for the fun of it, giving it a try to see what happens. My impression is that if you didn't speak 110% German, at a C2 level, you were not qualified for the job. They didn't take into consideration that the person in front of them didn't reside in Germany for over 20 years. The comments really were out of line and offensive, with them telling me in my face that my German sounded street-like. In my estimation, my German gravitates between B2 and C1 - but still not enough for LH. It was for example expected that you know that a white horse is called a Schimmel. I was completely baffled though about the prospects of running into a situation at the airport or on the plane where I would have to know that I was dealing with a Schimmel (a white horse). But going back even further, back to the 90s, I recall also the following: They used to call the interview process (and actually still refer to it in writing on their website) as a PSYCHOLOGISCHE EIGNUNGSUNTERSUCHUNG. A process where, in the end, they decide if you are psychologically inept to work for an airline. In their subsequent rejection letters they did not mince words and actually wrote exactly that in the text - that you were psychologically inept for the applied position. Yikes Ya gotta love that direct punch in the gut German finesse. In some of the interviews, they used to line up the psychologists and psychiatrists that were about to do the interview with you, with one after another introducing themselves as a highly qualified crazy-people-identifier. They really put a lot of emphasis in letting you know that if you were "CRAZY" that they were going to find out about it and not let you into the company. It made me feel in the end, that maybe I was really crazy for continuing to subject myself to their insanity. Luckily I was still hired by other airlines that they did not deem me crazy, and yet, they still managed to hire that Andreas Lubitz guy, twice, once as a flight attendant and the second time as a pilot who flew a plane into the mountain. The final straw came for me in 2018 where they made a huge fuss at the MUC airport over my American crew member carry-on bag. The level of psychopathy that I personally experienced made me completely abandon LH as a paying customer. The only other carrier that I have refused to purchase tickets on successfully for over 25 years is UNITED. They were the first one on my boycott list. Lufthansa is the second one - given all the aforementioned reasons.

[@philipbolton2811]

The rot set in when the yellow was removed from their livery, that was a pointer for things to come!

[@mstrmren]

The yellow livery looked ugly and cheap, the new one is much more modern and feels premium

[@kongmindown8964]

@@mstrmren The old livery was iconic, those colours shaped Lufthansa while current livery resemble simplicity but cost cutting

[@GlobalTossPot]

@@mstrmren how is that ugly and cheap? Most modern liveries are boring and purposefully cheap. European carriers slowly are going from their iconic liveries to this boring blue and white theme. There’s not much standing out. Iconic is way more appealing then a dull, generic modern look. Same thing happened with Icelandair. And there sure as hell is nothing premium about Lufthansa and before you say anything, I use to fly with them weekly. Premium airline is not even close to being them.

[@mstrmren]

@@GlobalTossPot I don't like Lufthansa, I do not wsnt to defend them. But I'll have to say that 1. Yes, their blue and yellow livery looked very, very ugly and 2. Lufthansa is a perfectly run company(from a business perspective)

[@EWRFLYER]

THIS. It was a sign! The new livery is stale, bland, and boring. The old livery, while maybe not the most beautiful in the world we've seen, was established and recognized.

[@tokoexplore]

The downfall of LH has started far earlier in my opinion, not just 5 years ago. For various reasons, if I can, I rather fly with easyjet, Ryanair, KLM, Swiss or BA.

[@maximgastes159]

Exactly! Especially for the price! I once loved Lufthansa, but nowadays I have to turn a blind eye on them if I have no other option…

[@CrazyArcher2160]

Swiss is in LH Group, so their service has also been deteriorating. It is still the best in the group, I'll give them that.

[@maximgastes159]

@@CrazyArcher2160 Yes!

[@tokoexplore]

Hi Crazy, have you tried biz long haul with Austrian? I wonder if they are better than Swiss.

[@CrazyArcher2160]

@@tokoexplore I flew short-haul economy with Austrian a month ago (a 3-hour flight). All we got was a cheese melt tomato sandwich in a paper bag and a drink. They used to provide an actual meal on the same flight 5 years ago. So, you can extrapolate...

[@davidgreer8385]

Lufthansa concentrated to much on Munich and Frankfurt. Calling it a flag carrier is a joke in my opinion. From Berlin (the capitol!) they fly only to FRA and MUC. Anything else is Eurowings. And their (EW) service and attitude is almost on Ryanair level.

[@MeITellYou]

Lh is a pain to deal with. An example is if you book through a travel agency, they will barely if not help you when there are schedule changes or cancelations

[@thomas9374]

The problem with LH is that the service has been reducing over the last years and on top they also outsourced many of ther staff o subsideries in Malta and other cheaper airlines within the group. But that hard cost cutting has been very sucessfull and right now and alsoin the future LH ist basically printing money, so one can obly hope they will improve the soft product in the future. Th ecurrent announcement of hard product improvement is promising. Sadly in the brutal pricewar here in Europe I do not see them moving away from the low cost model, I actualy see them expanding it, and thereby also cutting staff costs. Most likley an longhaul only LH will remain and the rest will be done by EW. But if thet Long Haul LH will get up topremium level I will be fine with it. We are already trained not to expect anything on an intreuropean flight and it will soon look the same everywere. BA, AF, KLM, LH the all will go ahead and fly 180 seat a320 to there hubs which will not really differ from point to point FR planes.

[@mikestone9129]

Lufthansa used to be one of my top 3 carriers flying to Europe. Not anymore. Their service vs ticket prices don't add up. They need to wake up and get their sh** together before they run all their loyal customers away.

[@mstrmren]

That won't happen sadly because they are the largest airline in Europe. It's the same with American, they didn't lose customers either, even though pretty much everyone hates them.

[@LetsTalkAboutIt-tt3lf]

Even though this is an older video, I decided to post my most recent experience with them. I am a German and was supposed to take a flight from munich to luxemburg that was annulled last minute due to weather conditions, which is a good thing and all the passangers were helped to hotel stays and transport was continued the following day. But that day, instead of just putting me on another flight to Luxemburg they made me go there via Amsterdam and I missed the connection because the first plane they choose was late. There wasn't even an hour between both flights from the beginning and I wasn't able to check the second flight in online, so even on time this choice would have been difficult for any traveller, but the second flight was already of the ground when the first landed, so it didn' matter either way. They have not a single person to talk to and solve things with on the ground in Amsterdam and I had 5! talks with different hotline people with no solution, 3 talks where interrupted without anyone ever calling me back and I got stuck in Amsterdam because they wanted to fly me to Luxemburg via another 1 stop flight and an in the middle of the night arrival. I missed the first part of my seminar, that I have to start over now, even though there where several direct flights from Munich AND later from Amsterdam and they just kept wasting my time and left me stuck in Amsterdam in the middle of high tourist season. I told them that I couldn't even travel home (I live on an island on the coast of Germany, no more boats for the day if I would have travelled there I would have had to find a hotel for the night as well). Luckily I found a hotel room that was clean and I will go home today, but they completely neglected our contract just "because". I have high costs because of the unneccessary delays, lost 3 whole vacation days for nothing, have to do the modul of the seminar again, had to pay for part of my already paid hotel at my actual destination and had to rebook other travel parts twice and than cancel them anyways. Just because what, they tried to find the cheapest option for themselves with no concern for my time and our actual contract? One of the call center people actually said it was my fault for taking the plane to Amsterdam that THEY rebooked me on. Well Lufthansa, I apologize for assuming that you are in fact trustworthy and that I would be in good hands, I lived in another country for 17 years, to me you were still that. Thanks for teaching me the hard way that you are not worthy of your own name anymore. Unbelievable. This could have totally worked out okay for me and Lufthansa, I would have been a little late to my destination but could have made up the time, now it all is just an expensive waste for no output at all. Thanks for letting me rant.

[@fjp3305]

You have to treat your employees very well. So they're are happy and treat customers well, the customers are satisfied and come back with more business. Company profits increase and shares rise, and stockholders are happy.

[@yoda101]

I live in Germany and avoid Lufthansa whenever possible. Their in-flight catering is horrible and is now probably the worst on the continent for flag carriers.

[@kbst8411]

For my regular journeys from Austria/Germany to Korea I prefer Korean Air or KLM. For flights within Europe I almost only fly with Ryanair.

[@phillyitalian819]

I travel with LH between EWR and FRA. I enjoy the 747-8 however I discovered that on long haul main cabin service there is no choice of meals. Everyone in main cabin is served the same entree which was a pasta dish containing cheese which I do not eat. I paid 240.- € on a FRA-EWR flight for a premium economy class upgrade which was a complete waste of money. I have been traveling with LH since 1984 and I definitely notice the difference. I work at PHL airport and the former FRA-PHL Service nowoperates under the name EUROWINGS LEISURE. LH established a wet lease arrangement with FINNAIR using an A-350 with a FINNAIR CREW. The PHL-FRA flight number is now 4Y 50 instead of the former LH 427 A340-300. The gate podium monitor displays three flight numbers of a triple star alliance code share flight between LH, LX and OS. On some days the aircraft used on this route is painted in the ONE WORLD logo. WTH is going on here?….

[@alexmcwhirter6611]

Next time try Jet Blue (although I agree it currently serves only London UK) as it's the only scheduled transatlantic airline making an effort to improve Y onboard catering right now.

[@AlongtheRiverLife]

It's not just management, it is unions as well. Greed, selfishness, don't care about the other, do anything, but not to me. This is classic in any compnay nowadays. No one knows how to manage through hard times, they only know how to manage during good times. When the hard times hit, yes cut, do this, but not in my backyard.

[@bobbrewer5182]

There seems to be a theme across legacy airlines, Qantas, Lufthansa, British Airways, Air France, and KLM being the most notable. If you look at other industries here in Australia, Telstra, the Commonwealth Bank of Australia, and Australia Post are stark examples. I bring these up because all of these legacy businesses suffer from similar problems, poor management, and top heavy management/unionisation that are stifling innovation and competitiveness. And what do they all have in common? Well as I said, poor management, but also being at least at some point in their operation, government businesses, and they don’t seem to be able to get past that bloated, too heavy style of operation.

[@foxylady1048]

Having not been on Lufthansa ime not aware of there state of decline. I hope however that they turn it around and become the airline everyone loves to fly with.

[@davidperry4013]

People of middle and high income choose premium airlines over budget airlines because they want service, free baggage, and in flight amenities whether it’s in Europe or the United States.

[@kilo_alpha_sierra]

Man LH is my fav. I've only flown with them thrice (2 LH). But it was such a great flight. I enjoyed every bit of it. Since then LH is one of my favs. It's so hard to see them at this stage.

[@sls12III]

Man... it's one of my favorite airlines... 😭

[@simonm1447]

They reduced the service and the quality of the flight experience steadily, but still charge a premium price. If you fly to OZ from Germany you pay over 60 % more at LH compared to Emirates, with less comfortable aircraft (no 380s) and you have 50 % more luggage free at Emirates

[@Machen1988]

​@@simonm1447 same thing with my work business travel. LH is out of department travel budget. I fly EK, QR, EY to Asia within travel budget.

[@Machen1988]

I travel alot to Asia from Germany for engineering work. LH is very expressive above travel budget.

[@dgdave2673]

15Feb 2023 outage is not just IT issues, Ver-Di has called for a strike on Friday. So it’s not just impacting Lufthansa, United has cancelled all its flights to Germany on 16th and 17th Feb and any connections from Frankfurt or Munich is impacted as well ! Guess it’s a bigger chaos than being reported by other channels. Another example of massive Lufthansa failure!

[@CaptainRy]

As a German myself, It is a shame to see this downfall. I still very much love Lufthansa regardless. However, their poor decisions especially on their short haul network definitely took a huge toll. I do hope to see Lufthansa flip around, and become an airline that is highly loved again.

[@barrymartin815]

We flew Lufthansa in 2019 and swore we would never fly with them again, what with the disgusting state of the cabin and the atrocious level of service! This deterioration then is really nothing new, although no doubt exasipated by the poor management decisions over the last three years, particularly regarding many poor decisions regarding staff which are, as in every business, are the business's most important asset.

[@CrazyArcher2160]

I totally with Dj wholeheartedly: Lufthansa provide low-cost service and put a full-service price tag on it. I would avoid flying with Lufthansa (or any Lufthansa Group airline) if I can help it. If I have to, I'd rather fly with Swiss - they seem to be the least affected by the cost-cutting policies. The only advantage LH has for me is having more convenient time slots.

[@JeanClaudeCOCO]

Swiss is the only saving grace in that group. From all the flight reviews I’ve seen Swiss held its own and is actually improving service.

[@kencarp57]

It seems that the entire airline industry is in a race to the bottom, and has been for quite awhile now. If every airline becomes a low-cost carrier, the industry will devolve into large fleets of cattle cars with almost no service - and not every airlines can operate effectively as a low-cost carrier. In Lufthansa's and Quantas' cases, they seem to be run by management that is disconnected from what their customers want and have valued in the past, and they have made some stupid decisions that are now biting them in the backside. It won't be the first time that clueless, profit-focused management have ruined a company and flown it right into the ground, and it certainly isn't limited to airlines. The only way to right faltering ships like this is to GET RID of the clueless management en masse, and replace it with management that knows what it's doing and will run the company in a solid, responsible manner. But, that often is not done in time to save the company, and in many cases is never done at all. Very sad.

[@gregcleeve6810]

It seems like some large airline companies have chosen to “cut corners” to increase their bottom line in profits and think that their customers will not notice or just accept these regretful decisions. You would understand that direction with companies like Air Asia, Cebu Pacific, etc...but not with organisations of the likes of Philippine Airlines. I recently had an unfortunate experience with them and can see things going “pear shaped” in the future unless they change their attitude and pull their “ heads out of their arses“ to fix and consider their customers first when making changes to “ flight times including cancellation of those” /“seating arrangements”/“boarding times and location of boarding gates being advertised”/ “food being of sub standard quality”/“staff not listening to customers requests or complaints” and just smiling and nodding their heads stupidly......I could go on endlessly. Let’s hope someone with understanding fixes these areas of issues and others before they crash and burn out of existence.

[@RobEJC]

Pretty mych the same business model happening with US mainline carriers - premium products up front and ULCC in the back. No reason to fly Delta, American, or United to be squeezed and corralled in thin seats with little padding and sub-30" pitch for high dollars when you can get the same seat in a ULCC for less. Both experiences are tragic, though people pack the ULCCs full.

[@alphaomega3499]

It is a rubbish airline in my opinion as a Lufthansa Senator-level (gold) frequent flyer that flies them intercontinently 30 times a year. The shame of Germany, along with that clown airport called Frankfurt. Of my last ten flights: baggage delayed for multiple days on 4 flights; suitcase totally gone for 2 months so far; 2 flights cancelled. I switched to Turkish. I live in the E.U . My advice to Lufthansa is to go and learn from the Arabs and Asians how to run a successful airline, such as Qatar Airways, Emirates, Singapore Airlines.

[@tpplatfzft]

Would not call it a downfall. The titles of your videos are always melodramatic - it took me a while to realise that. The contents on the other hand are not. Once I realised that I can put your viewpoints into perspectives, and am still informed 😂

[@johniii8147]

Yes DJ is a bit of drama queen to get clicks.

[@FN-rr6mk]

Same thing that is happening to Avianca. Don’t really know how to move from legacy to low cost mode airline. It’s just chaos .

[@heidirabenau511]

I am flying with Lufthansa Group carrier, Austrian in 5 and a half weeks and have flown with them in 2020 and 2021 and thought they were decent and have flown with Lufthansa many times, in fact, my first flight was with Lufthansa and flew with them in 2020 and have thought that they were decent. My one problem with Lufthansa Group Carriers is that they rebook me on flights which means that I have to get up at 2:30 to go to the airport and means that I have to book a hotel at the airport and they have started charging for food but I have only flown with them for 2.5 hours.

[@marthakerr]

They are the worst airline I have ever flew with as to rude cabin staff and ground staff alike. Not to mention losing suitcases and delays are unreal will never fly with them again.

[@PuNicAdbo]

Me as a German I always fly KLM tis closer to me than Munich or Frankfurt and much more affordable.

[@pielmeierdieter]

Hopefully it will turn to the better with the 31000 new Allegris seats.

[@devonc8411]

4:58 Wrong gate information, WHAT?!?! How Insane!!!

[@rsal1975]

Used to be my favourite choise for fliying !! Unfortunetelly is now just a very expensive low cost company, confortable on board is at level of ryanair from misarable seat space to paid to all things on board!! Make yourself a favour an take another company....

[@mikemontgomery2654]

Too many airline executives falling into these same traps. They get too scared by the morons that take to social media that demand ULCC carriers, not realizing their bread and butter business travellers stay quiet because they were satisfied, all along. They make these stupid changes, thinking they were making “all the right moves”, only to find out they listened too closely to the riff raff. Lufthansa is not the only airline making these rookie mistakes, you could replace “Lufthansa” with a number of different airlines in this video and it applies the same. Too many people came out of the stupid, destructive lockdowns, forgetting how to airline.

[@jamesigaw]

I have a colleague who works at Lufthansa Technik, his position is jr mech. He started working about last quarter of 2018, so for almost 4 yrs he is still jr mech. He told me that him and his team are very frustrated of the lack of trainings, recognitions or promotions for the service and dedication they proved for the company for all this years. As for me I'm one of those employees who have been lay off cause of "cutting cost operation" 😔.

[@freddiesflightreviews]

It all started with the Great AirTag debacle of 2022... smh 😞 Hopefully British Airways can figure things out a bit better. I've flown with them 7 times this year and only one was on time.

[@kkrsnn5632]

A bit over ambitious, but that's normal with big airlines... On the other hand lots deoended on the trade unions with their high wages etc.

[@jamesau4296]

over ambitious---true, wanted to compete with ME3 or Asian Airlines with a higher overhead burden than theirs. You can't blame flight attendants in Germany(Perhaps all of Europe and the USA) for not being willing to work harder or accept lower salaries when they have much better employment opportunities than working as a fast food restaurant waitress in the sky. While ME3 is allowed to take migrant workers from developing countries in their countries.

[@Bacchaaviation]

Lufthansa started to charge higher and higher prices, and then decreased the service. Why Lufthansa?

[@kirilmihaylov1934]

Money

[@sleepyg2011]

Lufthansa is a legacy international carrier this shouldn't be now its all about cutting cost maintaining the bottom line by all means necessary hope they find their way.

[@VOLightPortal]

Just lay of all staff and use ChatGPT as the pilot. Instant win.

[@strafrag1]

This is really quite sad, especially for a retired LH employee like me. The management has put profits ahead of good service and the people who pay a lot to fly with LH. We all know that profit is important, but not to the point where it makes your employees and passengers unhappy. They had better get back to basics over this winter if they expect a busy summer in 2023.

[@dogukantosun5547]

The only thing left from the old Lufthansa is ''Luft''

[@kkrsnn5632]

or smell 😉

[@roaming-aus]

Playing your video straight after another your audio levels are quite low compared to pretty much any other video before yours viewed.

[@lukas3606]

Alongside Lufthansa taking the brunt, Eurowings (the low cost airline which operates under the Lufthansa) is ridiculously expensive. A 90 minute return trip to Düsseldorf can cost in excess of £300 for two pax. It’s ridiculous.

[@johniii8147]

That's actually a pretty good fare for two. Translates to 75 each way per passenger.

[@lukas3606]

@@johniii8147 75 each way for a “low cost airline” is very expensive.

[@johniii8147]

@@lukas3606 Not by US standards.

[@lukas3606]

@@johniii8147I was referring to EuroWings, a sole European low cost carrier

[@markymarc62]

I flew with them last month - a great disappointment from a "premium" carrier!

[@janpalmer392]

Lufthansa are too big as a group. They have expensive ticket prices, poor service and fly old planes. Showcases why Europe needs more airline choices, NOT consolidation.

[@heidirabenau511]

Lufthansa Group tickets are cheaper than BA

[@mstrmren]

​@@heidirabenau511 Not at Lufthansa, maybe EW..

[@simonm1447]

@@heidirabenau511 Lufthansa charges 60 % more for a flight beteeen Germany and OZ, than Emirates, with 10 kg less free luggage. For this money you fly with 380s at Emirates, while you just get a codeshare flight over Hongkong (which means a longer travel time) at LH

[@heidirabenau511]

@@simonm1447 Whenever I look for BA flights, they are £200 more expensive than LH flights

[@csk4j]

I think we are seeing in the entire west that capitalism at first promotes competition, and then eliminates competition. Ultimately, a few companies dominate a market and ultimately the politics of a nation.

[@ApinderSingh-oe1zz]

Life up and down its normal things Lufthansa will remains best in future thats my own believe everyone have there own opinions

[@brokencliche]

This company has completely become a scammer. The experience reminds me of Deutche Bahn

[@alexmcwhirter6611]

Perhaps 2023 will see a reversal of LH's fortunes when it unveils new Y, Y+, J and F classes

[@johniii8147]

Don't get too excited. It will take years before the new products are fleet wide. Probably only on the new deliveries.

[@alexmcwhirter6611]

@@johniii8147 Agree. After all it took around six years for BA to fit those flat Club World seats from year 2000. Consolation with LH is that it has that superior J class seating on a number of 787s (from Hainan) and ex-PAL A350s.

[@johniii8147]

@@alexmcwhirter6611 They only have 2 787's in the fleet and 4 of the PAL 350s. We'll have to wait for the new deliveries to replace the 747'400s 340s etc to see real change in cabins. What was most shocking were the 350s they took with already outdated interiors.

[@johniii8147]

These "Downfall" videos are getting tiresome fast. LH has it challenges but doing well in the overall scheme of things.

[@baysidessi]

They seem to be following the U.S. based airlines 25 years ago. Please don't follow this model. If I fly internationally I always use a foreign carrier. I wish non U.S. airlines can fly domestically.

[@jamesau4296]

US regulation forbade non-U.S. carriers to operate the domestic route within the US. In vice versa, the majority of countries or regions (EU, china) did not allow U.S. carriers to operate domestic flights within their territory.

[@baysidessi]

@@jamesau4296 IK. That's why it's a wish. U.S. government is enabling horrible service.

[@jamesau4296]

@@baysidessi you can't say that, because internal consumption is always the market easiest for local businesses to win at. If not for local demand, all the US airlines and the workplace of those US pilots & flight attendants would be gone.

[@baysidessi]

James, it's just frustrating to fly on a non U.S. carrier and find it superior to most of my flying time domestically. It's a race to the bottom because they have a captivated customer base.

[@emanuel12345678901]

I was proud to fly Lufthansa before pandemic. now they are so stingy. in figuht snacks are gone, everyone gets pasta in economy. if you don't like it you can buy a tiny pretzel bag for 2€. I prefer now to fly United. and that says it all. MUC to LAX is flown by Lufthansa and sucks. you get a shitty meal at take off and a bottle of water and then a muffin before landing. that's it. united from MUC to SFO is letter in economy than Lufthansa premium economy. during the entire flights the united crew came and brought refreshments and snacks. I'm now trying to book all my intercontinental flight with United even with a layover. Lufthansa sucks

[@sharjeeljawaid]

The across the board problem All around are generic managers who can't appreciate anything other than the short term bottom-line.

[@bastianbastian6143]

What a lurid and lousy „analysis“. „Loyal travellers“ are not those who fly airlines as KZbinrs but the millions of passengers like me who use airlines like Lufthansa on a regular basis, especially for flights within Europe. I won't say Lufthansa is the number 1 luxirious airline in Europe - but which airline nowadays does not have to face problems?Thus, I can only laugh being told by a busybody Australian that Lufthansa experiences a „downfall“. One only produces that kind of bullshit if one is paid by someone who benefits from it.

[@chucknorris6640]

Delta > Lufthansa

[@evm2805]

Lufthansa the airline with 5 stars only thanks to skytrax 👎👎👎👎👎

[@gteixeira]

The European sense of entitlement of buying fuel for the prices they want to pay led to this. If they treated minorities with the same respect as they would have for themselves, people would not get turned off going to Europe.

[@vivamia]

Downfall of Avianca would be an interesting video.

[@flyt0Live]

One problem of Lufthansa is simply that you have a 70/30 chance to get a shitty unpolite typical german crew

[@jamiesworld1690]

Will leuthsnsa ever go bankrupt and go bust

[@Matt-to1sl]

No