The First Rate Your Charge Report! Here's The State Of DC Fast Charging In America

[@OutofSpecReviews]

If you don't use Twitter please check in with our temporary google form: forms.gle/c834zmP9zf16ZqRC6 Link to the original release of this newsletter: twitter.com/RateYourCharge/status/1621927157772722176?s=20&t=g8lltJ_O3TI1ZnFRzvyTxQ

[@TeslaTipsTrips]

The form doesn’t seem to work, saying I don’t have permission. Thanks for the incredible content Kyle!

[@mnorma12]

@@TeslaTipsTrips Ditto

[@MF-et5nk]

I refuse to use Twitter so please find another way to communicate results.

[@Big.Ron1]

Can you do a newsletter for those of us who don't do Twitter, facebook, ect? A weekly (or whatever) email newsletter would be great. Thank you. Be safe and be kind.

[@dpsingh6421]

Form is working now.

[@stevehofer3482]

I love how you've been on top of the electric car industry to a level that the big media companies haven't been able to match - and your ability to convey messages to the masses is way ahead of the industry-specific media companies.

[@Dive-Bar-Casanova]

Too much Rivian. Was hoping to see more coverage at the Vegas CES. Surprised no coverage of the 576 HP EV6.

[@williamfeiring]

As everyone has said, thank you Kyle for taking this on. Hopefully collecting the data and then by making it public will motivate the charging companies to improve the reliability. Your are 100% on point when you say it’s not range anxiety, but charger anxiety.

[@kevtheobald]

As EV sales reach mainstream buyers, the need to make charging networks reliable is super crucial. Early adopters will put up with crap, but many mainstream consumers will not. Love seeing this kind of data/communication system. I do not like counting on companies to share true data. Having data collected outside the control of charging network operators control is a great thing.

[@imolazhp11]

The worst thing about EA, as you mentioned, is the app not reflecting units that are out of order. I bought a Bolt EUV a month ago and drove it back to Memphis from Sarasota; the first EA station I hit I picked the 150kW charger to be sure I wasn’t on a 350kW. Only 1 out of 4 chargers was occupied. As I tried and tried to get the 150kW to work, even calling EA, the other two spots filled up. Which only added insult to injury because I then had to wait for someone else to finish before I could even start charging. At the second stop, only 2 of 4 chargers were working, I had to wait again to charge. This has to change, I’m not new to EV ownership by any means. Love the car though, it will be a great car for us 50 out of 52 weeks per year. We’ll probably still rent a big comfy GM SUV for vacations, my better half wouldn’t do well with these kinds of delays.

[@zoner__]

.People that daily a pickup for commuting would be best doing the same. Rent a big vehicle when you need it instead of powering 5,000 lbs for one passenger everywhere.

[@ai4px]

my first EV was a 2017 Bolt. Loved the car around town. Drove from Columbia SC to ATL and back one day. Had to charge three times, no problem... but each time I had to call the charge operator to reset the charger and I had to charge above 80% to be sure I had enough juice to get to the alternate next charger. I had that car about a year and changed jobs. The bolt wasn't practical for my new role traveling so I got a M3 and never have to worry about charging. Tesla network used to mean that I charged to 100% the night before a road trip, but now, I don't even do that... I just get in the car at 90% and go. BTW, thank you for being thoughtful and trying to not use up the 350kw spots with your Bolt. No good deed goes unpunished eh?

[@BillB33525]

Having 2 CCS cars, thinking of renting a Tesla from Hertz for my next road trip.

[@kens97sto171]

@@BillB33525 Check for availability on the Hertz Tesla rentals. They are advertising nationwide.. But the cars are not available nationwide.

[@phishstyx]

My experience with CCS charger problems with a Lightning was one reason I cancelled a Mach-e order for a Tesla MYLR.

[@mnorma12]

Get this thing turned into an app! Preferably, one that is CarPlay enabled. Maybe team up with ABRP?

[@moony2703]

And please let it go global! Electroheads had a video awhile back with a title along the lines of ‘this could end EVs’ and the words ‘are we safe?’ In the thumbnail and it talks about how safe people feel when they are charging, particularly at night. There was going to be a thing where people from an organisation would go out and inspect and rate chargers but last I checked it didn’t really seem to have gotten off the ground… I’m guessing funding and people power was an issue? So I really like this alternate take where the data is being collected from user submissions because that helps mobilise the people power in numbers that is needed. Love the idea of this whole thing and that you using your platform to help elevate the voice of the people! My biggest concern going forward would be simplicity, ease of use and maintaining engagement across a wide user base so everyone can easily review both positive and negative experiences instead of just mostly those who had a hard time doing it. And also that you manage to manage it in such a way that it isn’t overwhelming to your team to sift through the data XD kind of important. Which, early days with lots of kinks to iron out but what you are doing is _brilliant_ and amazing to hear, so thank you to you and all the team and hope you keep up the amazing work!

[@laurenz138]

+ make it available in Europe

[@CraigMatsuura]

Android please

[@qman66]

I mean that's what plugshare does

[@mnorma12]

@@qman66 We need a reliable, third-party system that can be used to report on operational uptime of charge points on a per-pedastal basis to make the EV transition feasible for average users and inform NEVI funding/penalties. I believe that is what Kyle is proposing. Unfortunately, PlugShare's scores aren't terribly helpful any longer. I regularly show up at a charging location with a 7+ PlugShare score, no recent user comments, and none of the pedestals are operable. The score should be zero to reflect current conditions. Add to that issue what appears to be score manipulation by EVgo (the owner of PlugShare). Not good!

[@tobintechlv]

Imagine if gas stations had this reliability rate, there would be a massive outcry The EV community needs to be more outspoken about these issues and make it more press worthy This is one of several reasons that keep many from going EV

[@cgamiga]

Time to nominate you Kyle, for EVA and PlugInAmerica Hero! Such critical work and service you are doing for EVs. Thank you (and brave wife behind camera etc!) for all you do!!

[@thomaskerkhoff579]

Suggest you send your weekly report to federal Dept of Transportation, where funds will become available for expanding DC fast charging networks

[@stevenichols4639]

The federal program is going to be a mad cash grab that is likely to make things worse before they get better. Some federal coordination is desperately needed but money alone won’t fix it.

[@dav14pawest]

I’ve rated my charging on a trip from Pittsburgh to Lancaster on the PA Turnpike a few weeks ago just after you launched. It’s really helpful to see what others are experiencing. One thing I think you should remind folks to include is where the charging station is with the city,state, and site location. Love the page, I check it everyday.

[@cyndimontanaro2902]

Thanks Kyle for this. If you could get an app going for those of us non-twitter users, that would be so amazing! This exactly matches our experience on a recent road trip from SoCal to Oregon. About half the time we had issues with the EA chargers. The Chargepoints had fewer issues, but were slower chargers by nature. I will be sure to make check ins when charging in the future!

[@anthonyc8499]

Seems like EA works half the time all of the time. It was reassuring to hear Kyle have the data to back this up.

[@BenWilliams]

Thanks for leading the charge on this! That’s what I love so much about Out of Spec! It’s not just car reviews but great info from how to detail your car to the current state of DCFC in America!

[@twodogsandtheirfamily]

There's a single EVGO DCFC charger station in Raleigh that has been down for over a month. I even submitted a case to EVGO over a week ago. Still listed as offline. It wouldn't be so bad if it had a bunch of chargers and only one was down, but it's a single charger location.

[@BensEcoAdvntr]

Thanks Kyle and team, glad to contribute data to this project!

[@wilber8260]

Thanks Kyle! You are providing a VERY IMPORTANT Public Service! Hopefully, ALL of the Fast Charging companies will assign an employee to watch your weekly report, and then the company will fix things ASAP. Of course, it will be real interesting to see how smoothly the Tesla/CCS rollout is, and how useful the Federal Funding for Chargers ( a 5 year plan, as part of the IRA) works out. I'll make sure to report in on twitter the next time i Fast Charge.

[@ArtiePenguin1]

I agree, but it is disappointing the charge network operators can't or don't want to do it with their own internal data. Instead, they'd rather rely on a member of the public cobbling together crowdsourced data about their chargers' reliability.

[@wilber8260]

@@ArtiePenguin1 You are too kind to the network operators. I would say that network operators will sit on their asses counting their pennies until they are publicly shamed by a member of the public cobbling together crowdsourced data.

[@TalismanPHX]

The Wytheville VA (in the Virginia panhandle) Sheetz station is being torn down and Sheetz will have a brand new "Super Sheetz" station in a nearby location still in Wytheville. There needs to be a temporary EA charging site in the meantime..... but to my knowledge there's not

[@briankennedy3154]

Great info! Thanks for shedding light on this problem. The person you talked to that owned the Polstar had a horrible experience with public charging made a big impact.

[@gbinman]

As a Tesla owner, I find this amusing but essential. Think too many alternative charging companies were happy to take government money and then lost interest. As a friend of mine often said "turn on the lights, and watch the cockroaches run". Bringing these issues to light, well you get the rest.

[@thumper1747]

Nicely put 👍

[@4literv6]

Or my favorite? "brought to you by big government, by using your hard earned tax dollars at work" Scariest words ever spoken to man. "We're from the government and we are here to help" 😀

[@MikeO-dr7hn]

@@4literv6 The answer IMO cannot be "if government $ are involved it cannot work". If that were true much of the US would not have been electrified early last century (for example). The app is a start in the right direction, "shine a light, hold people/companies/government accountable". Standards can work for the benefit for all without stifling innovation.

[@alexnutcasio936]

Don’t you mean, turn off the lights and see nothing…….

[@avesraggiana]

@@4literv6 “We’re from the government…” That’s one of the many stupid things Ronald Reagan said. Two generations of Americans have since taken that mantra onboard without even thinking. What a stupid thing to have said, and for members of the wealthy ruling class like the Reagans, how VERY self-serving.

[@murda2999]

Thanks for taking this initiative. We all need to feel comfortable being able to charge our EVs in order to go on a road trip. If I didn't own a Tesla, I would don't think I would be excited to try it.

[@Chris-jt7xg]

Looking forward to seeing an updated range test with your Rivian after the latest update that increased EPA ratings.

[@jeffandich3894]

Just got my first EV this week and awaiting delivery of a CCS adaptor so I can try all the DCF chargers in my area. For those charging sessions that start, but either fail after initiating charge, during the charge, or are de-rated , can the EV’s provide clues as to what happened via the OBD port, and could that be useful to collect for this?

[@JP-sw5ho]

Thank you so much for doing this. It's the most important ev community service of 2023

[@TheLastMoccasin]

Amazing work!! This is sooooo needed!!

[@PeteLenz]

Terrific report, terrific idea! That said, with these sample sizes, comparing 17 vs 6, vs 11, vs 12 vs 58 with percentages can be wildly misleading. In the Chargepoint example, statistically 83% = between 67 to 99. So statistically there is *no* difference between first, 2nd, 3rd, or 4th place charging provider. One option might be indexing. Be glad to share more.

[@suz3349]

I'm not a Twitter user so I'm glad y'all added the Google form. This is what most people ask me about when they ask about my car is how hard is it to charge it on a road trip. Owning a Tesla makes the answer easy.

[@Kyzyl_Tuva]

I applaud your efforts, thank you. My experience with anything other than Tesla has been horrible. Suggestions/Questions: Your sample sizes are so small- seems like the data is anecdotal and cannot be used to make inferences. What % of vehicles that go to one of these charge stations files a report? How do you validate the reports that do come in?

[@ab-tf5fl]

I'm also curious what s bias there is in the responses - that is, people who have negative experiences being much more likely to leave a review than people with positive experiences. This is a well-known problem with reviews on virtually every platform for every product imaginable, not just charging. For example, while I occasionally have had issues on Electrify America, I would say it has worked without problems well over 57% of the time. Granted, I drive a Bolt, so if a 350 kW charger is derated to 60 kW, I would not notice, but still...

[@adog4180]

Stickers might help with growth with a QR code to leave a review. Or to say wether the charging station is working or not.

[@keco185]

when tesla opens up CCS it would be awesome to have a breakdown of Tesla NACS vs Tesla CCS reliability

[@stevedowler2366]

Great to see your concept become reality. I'll start checking in now even as little I'm traveling due to snow storms in our area. Cheers.

[@thenetworkarchitectchannel]

Your efforts in support of the EV community are appreciated. Thank you for the program and leadership in this area.

[@ai4px]

I had occasion to speak to a colleague from Finland this week. He said he arrived in Helsinki too late to get a train home so got a taxi to take him 1-1/2 hours north to his house. The taxi was an Audi and midway the driver had to stop to charge. It took the driver over 35 minutes to get the charge session started on the phone with the vendor. So CCS chargers are an issue in the EU as well.

[@ai4px]

The city of Charleston SC had damaged hardware in their parking garages and when I contacted them they simply said "the contract with Eaton expired". That was two years ago and apparently they got that going again so good on them!

[@jeffgaskins5336]

I really appreciate the information you provide for charging and EVs in general. I probably spend more time on your various channels than the rest of KZbin combined. One comment on your rating approach: Total failures should drive the rankings. This week the "Other" category should definitely have been in last place. 57% vs 58% "Good Charge" ratings is statistically insignificant (or "near as makes no difference" to use your term) given the relative sample size for each. However, 25% total failure rate is significant even for the sample size. A few extra minutes because the app had a problem or the charge was slower is nothing compared to having to find another charge location and reroute your trip.

[@haqitman]

Sharing the data on a regular old website would be great. Thanks for doing this!

[@zoltronr6]

This is so important. Thank you.

[@scotth8037]

Well done, this is probably the most important thing you have tackled yet! The current state of charging is what will turn off mainstream buyers, so this is a critical issue that needs to be fixed!

[@AlijahSimon]

The funny thing is, my CCS->NACS adapter has yet to have a single issue at ANY Electrify my Asshole station and I’ve used plenty (to save money vs overpriced supercharging.) It’s almost like Tesla’s software engineers coded in workarounds for all the bugs in EA. Meanwhile native CCS cars are stuck at the mercy of EA’s software. Or I’m just very lucky.

[@myharryface]

This is great Kyle! You're so awesome to be doing this. You will single handedly be responsible for charing getting better for Americans in the coming years.

[@johndean7370]

Thank you for putting this together. I will read the report through your link but I do not use Twitter. You mentioned that you might send it out to people via email. How do I sign up for an email report?

[@TheGlitchyCorgi]

The mere fact that charger companies are (apparently) this dependent on 3rd party/grass roots data collection to evaluate their systems tells me they have massive issues. I don't have anything to back it up, but my guess would be that Tesla knows about every single charge failure and electronics issue at their stations.

[@gkacvinsky]

Thanks for the great summary. This is a fantastic service to EV drivers; glad to hear the OEMs are listening to this!

[@newscoulomb3705]

Thanks for doing this, Kyle. I understand that Twitter is an open platform, but as someone who doesn't use Twitter, it seems that the platform itself is a form of selection bias. Many non-Tesla EV owners I know also refuse to use Twitter (for possibly obvious reasons), so it seems like you might be missing the target audience who actually has the best insight into using public charging infrastructure with little to no motivation to misrepresent their experiences. In combination with the fact that people are overwhelmingly more likely to report a negative experience than a positive or expected experience, I would expect the results of "Rate Your Charge" on Twitter to always skew towards the worst-case, most-negative experiences.

[@justanotherguy7798]

Kyle you are the voice of the EV movement, thanks for being there.

[@ChuckJ1944]

Thank you thank you for doing this it is a great service for this community. You should include Francis energy in your evaluations. They need a lot of work, And they need to know it. I believe one metric you should include is charging must be at least a 100 Kw When you start at a low Is battery percentage. Any slower than that and you spend too much time charging. We live in Northwest Arkansas and travel to Fort Worth regularly and have given up using our taycan for the trip due to unreliability and slow chargers. The Francis chargers are 200 kW chargers but they only charge at 50 kw. I'm wondering if there's some law that's making it unprofitable to use a higher kw because they charge by the minute.

[@ArtiePenguin1]

Francis Energy is probably classified under "Other" since they only operate a regional network.

[@ChuckJ1944]

@@ArtiePenguin1 yes, you are correct, but they need to be separated out to see if we can fins out if their slow charging has to do with OK laws forcing them to charge by the minute.

[@ArtiePenguin1]

@@ChuckJ1944 There likely wasn't enough data from charging sessions on the Francis Energy network so that's why it was lumped into "Other". It is unlikely Kyle will breakout Francis into its own category since he likely gets few user reports about Francis.

[@the.original.throwback]

Electrify America was built on the public's dollar as an outcome to the VW Dieselgate scandal and it appears that there is no requirement that EA meets any performance requirements. I wonder if further investment of public money in EV charging infrastructure will follow the same disappointing model or insist on chargers that actually work? Sooo glad I bought a Tesla! Great video, as usual. Thanks.

[@watershed44]

Bottom line is that EVs are outrageously expensive to buy, slow to charge, difficult to repair safely (do to potential eletrocution!) and down right dangerous just to park in your garage, when they catch fire they are almost impossible to put out!

[@SpottedSharks]

@@watershed44 Only the expensive to buy part is true.

[@watershed44]

@@SpottedSharks Most times after many people don't perfectly maintain the battery pack after ten years or so, have to spend more than the cost of the car to replace it.

[@SpottedSharks]

@@watershed44 That's not what the data says.

[@watershed44]

@@SpottedSharks "whose" data? LOL

[@crtmojo2705]

Businesses can get up to 30% off tax credit for installation of charging stations. Make money while they spend money. It’s a win win Basically it needs to be convenient. Anywhere a customer spends 30 minutes or more. Grocery stores Restaurants Movie theaters Golf courses Malls and shopping centers Etc etc.

[@richardbizon8620]

Charging at twin state Ford at 47kw in a Bolt 22 charge point charger. Have used this site 6 times since it was installed. Has worked every time.

[@DCexpat]

What a necessary and timely project. Keep up the great work!

[@pilot5183]

Brilliant idea! This is great to have data to back user/driver experience. Hopefully, marking owners aware and getting the issues addressed. Keep up the great work!!

[@jen1sur]

While I haven't had these kinds of issues charging, or the issues have been small and I've forgotten them, I appreciate that there are other experiences out there. I'm heading West this summer and I'll definitely have back up plans all along the way to make sure we can get there. Thanks for helping all of us!

[@jen1sur]

I also check in on Plug Share every time to do my part. I'll add yours in the future!

[@FrankThorley]

Where to we go to just see the Rate Your Charge data? I am interested in seeing the data versus watching a video fly by. Great idea to generate this Crowd Sourced data and share it via email and various other social. This could be a lot of work. maybe you could call out to others to help in creating these features.

[@concinnus]

The first step any charge operator would take if they were serious about customer experience, is collect this user data themselves, presumably from their own app.

[@JP-sw5ho]

I just sold my CCS car after four years of ownership. A few new charging locations have opened since I bought the car but the overall public charging experience has not gotten any better at all since 2019. Now I am getting a Tesla. I expect this is the way to fix the ccs problem

[@petrkubena]

I would order it by failed check-ins first and bad check-ins as a secondary ordering criteria (or maybe with much lower weight). It's more important that you have some service than that the service is flawless. Ie would you rather depend on "other" network with 25% chance that you will not get any juice, or EA with 10% chance of no charge (even with double the chance of a bad check-in)?

[@bilo6832]

Send Kyle to congress!! Someone needs to report the poor state of charging in the US.

[@milesfong3901]

Just picked up my EUV premier yesterday, Super Bowl Saturday. The first thing that popped up was your OoS review, I'm not on Twitter so I really would like an app for my phone when I start traveling in the Spring.

[@turnersinsurance8656]

Suggestion: we drivers don't all 'know' how many chargers at a location are down, have issues, etc., if we are only working with one, and we then get it to work. Also, I'm not sure that most of us are checking the 'manufacturer' of the unit while charging. Maybe this will prompt some of us to 'look' for these details, although paying attention to units farther down the line doesn't seem to be something most of us would get out of our vehicles to do. I've seen MANY EA charger screens show as 'active', and yet when you plug in nothing works - they'd be no way to know the real status unless you do. Also, the APP doesn't always give you the appropriate up-to-date at-the-moment status of some chargers, just labeling them as 'unknown'... but, I get your reasons for trying to collect the data to better assemble critical feedback for us and the manufacturers/hosts. For Chargepoint, in Georgia we see a LOT of these, although they are many times only Level2, and the DC Fast Chargers tend to be the SLOWEST of all fast chargers, though there seems to be many more of these in locations where EA and others are not - it's nice to have SOME fast charging, in more places, than just 'faster' chargers - if I can't GET to a charger, it matters not!

[@blazure101]

While having individual dispensers or entire stations down are useful to track, it seems a little disingenuous to try to present or extrapolate from a hundred check-ins in percentage/pie-chart or ranking form. I support pushing charging infrastructure forward and hopefully this will gain attention so that stations will improve. As we've seen with Plugshare, there will be a certain level of fatigue where people stop or only log upon negative experiences after a while. Maybe having a monthly report with more data and weighted data to give a proper picture. At least to me, the graphs and short form video show the anecdotal data as representative of a large sample, which they aren't yet. A single check-in can affect a network by 2% or 17%. That being said, showing flat amounts might make a bigger impact. Any non-zero stranding a user should raise alarms

[@KaiPonte]

I haven't seen Tux in awhile!

[@str8ballyn]

Can you break it down by state, since I still believe different areas are affected differently. I'm in Southern California and had my car for 2 years with little to no issues on EA charging. The only problem I'm seeing is more cars charging and having to wait in line.

[@NyRenalMD]

I bought a Porsche Cayenne E hybrid. Conceptually I love the EV tech and principal. The infrastructure isnt available as a dependable vehicle. I work in the medical field and I need a reliable vehicle. Charging Ev's isnt even close yet. I dont understand why we seemed to have skipped over the hybrid/plugin hybrid phase of transition to renewable vehicles. The tax credit should focus on moving every car to hybrid or plugin hybrid. If the biggest engine you encounter on the road is a 4cylinder it would go well in the way to bring about fuel economy with the current gasoline network we have. In a disaster situation like a earthquake EV's are mostly disadvantaged. Cars like the Rivian and Ford lightning if they had a 3 cyl generator could have 500-1000km range. What we are seeing is a transition implemented without a clear plan.

[@scotduckrow8524]

Make sure to include location zip code Z##### so a search can be done by area (smart phone can tell you zip).

[@MarkB3h]

Excellent resource. Thanks so much for getting this off the ground. The state of charging is pathetic and will inhibit EV adoption. I'll check in next time I'm on a road trip. Too bad I missed this when I had charging trouble at EA in Sacramento on Tuesday. Next time! Thanks again Kyle.

[@blast3001]

Kyle can you elaborate on how the data is displayed? Are you checking for single users putting in repeated reports of n the same charger? Different people with the same issue on the same charger? Are most people not bothering to report good charges? I think your initial communication around Rate Your Charge was to rate bad experiences rather than good. I think that has since shifted however I would bet most people are NOT eating good charges. I’d love to see people rate when spots are ICD’d and that data go to local cities or property owners letting them know how often it happens. Even reports of EV’s clogging up charging spots. This needs to be addressed too and massive pressure needs to be put on those who have the power to do something about it. Can’t wait to see Rate Your Charge become an official app one day.

[@johnpoldo8817]

Excellent idea, thank you. I submitted two ratings on Google and prefer not to use Twitter. The Juul charger in Naples, FL is finally working - 1/2 ? Price today was free.

[@zacharyeaston6016]

Funny you mention the Wytheville EA Charger. We we towing an 7500 lb trailer with our Rivian R1T about 150 miles on 81 in VA, and were counting on charging at the Wytheville EA charger on the way home. This is the only DC fast charger within 150 miles on 81 (next one south is Bristol VA/TN and north its Troutville outside Roanoke). Anyway, the Rivian App, the Electrify America App, and the ABRP App all showed the Wytheville EA station as working and available. It is not, the entire Sheetz it is located at was bulldozed and fenced off. When we arrived we had 29 miles of range, and were out of luck. We got back on 81 and tried to make it to the Pulaski VA town office where there is supposedly a 6.6 kW charger (which would have given us about 8 miles of range and hr with the trailer, so we would have been there for 5 or 6 hrs to get enough charge to get home, assuming it worked). Unfortunately we ended up about 4 miles short, ran out of battery, and had to call a rollback tow truck to get us home. Luckily a friend drove down with his truck to tow home the trailer for us. Anyway, hugely disappointing experience with EA (expensive tow too...), hopefully the state of DC charging improves soon.

[@williammiller5575]

I live in southeast Alaska, no commercial charging stations are available so charging at home is how we do it. Plug in each night and alternate vehicles to keep the batteries cycled. We have used Tesla super chargers in Washington, Nevada and Utah with no issues.

[@Sqeptick]

Thanks for making the Google form available!

[@adamfrost9048]

Thank you for working on this, EVs are becoming popular enough that we need this fixed for people who can't charge at home because they live in an apartment or condo without the ability to charge at home overnight.

[@viplav76]

Hi Kyle, great work. A summary would do great- 1 Energy promised vs energy delivered’ 2 Energy/minute 3 Faults/1000 sessions. Better use of your time & would be glaring for all stakes holders, including the regulators & authorities. Cheers

[@threeseven7894]

The google form should include an other section if you want to track unique features. The last Tesla charge stop had a laundry and showers at a truck stop. It’s within. 40 miles of others superchargers with less features. I can understand if you mainly want to track if chargers work. Just an idea anyway.

[@DonBurke1]

The diameter of your pies should reflect the relative number of check-ins to all check-ins for the year.

[@howardschoenberger3526]

Just drove from CT to FL and stopped at 8 Electrify America locations along the way. Things were generally good at the first 7 along the way. I have a Ioniq5 awd Ltd and preconditioned battery before all stops. The 350 chargers were bad news. Only at one did I get decent speed of 180 KW, most others were about 50 kw. The good news is I never had to wait, and at one that had 10-12 chargers I was the only car there. The disaster came at the last stop in Brunswick Ga, where of the four chargers none worked well. There was one 350 that said it was derated to improve the customer experience - so I did not try that. The 350 that was working only gave me 25KW. Switch to a 150 and got up to 50kw but then it dropped to 25 kw. Finally after using that for a while I switched to the last 150 that actually gave me 100kw. All in all it took six sessions and close to an hour to go from 19% to 80% to finish my trip to FL.

[@fredspva]

That RA station in Wytheville, VA that is down due to construction shows up in my 2023 ID.4 navigation with 4 available chargers and uses it to plan trips!

[@Maverick-ro2rd]

Kyle, thank you for all of your videos. I’ve been watching you for well over a year! Waiting for my EV to show up! 13 months after ordering my Q4 e-tron arrived. Could you recommend a home charging unit for my car? Thank you!

[@BhavanaKarusala]

Kyle, can you explain how you anticipate rate your charge being different than Plugshare?

[@TheLastMoccasin]

His is not owned by a charging provider ;)

[@GregHassler]

@@TheLastMoccasin what difference, exactly, do you think that makes? Plugshare has many years of data and is an app that can search locations on a map. A Twitter feed is about useless to another user.

[@markbunge2457]

As more data comes in, I hope you breakdown the numbers by brand and model of car then by type of charger to determine if a particular model is having to most problems at a particular charger.

[@remingtf]

We don't do many road trips, but we've done one particular route four times. (from mid-Atlantic area to eastern Tennessee). All of our away-from-home charging has been with EA. I've had some experience with usability testing: taking a serious look at the user interface. Unfortunately, I'd have to give EA a very low rating. On our last trip, we charged 3x on the way south and 2x on the way north; the difference was due to temperature changes. On our way south, we had to call EA's tech support folks EVERY time! The last time was at the EA charging location in Wythevlle VA (the one Kyle mentioned in the video. The support rep told us NOT to follow the directions on the phone app and on the charger unit. Those directions tell the user to PLUG IN FIRST. The rep said to initiate the session and then plug in. That worked every time! On our trip north, we charged twice and had no trouble at all. So.... EA's chargers are pretty good, but if the UI (User Interface) tells you to do the wrong thing, then the whole system flunks the usability test!!!😰

[@rcmiller510]

Kyle, as a stats guy, do be wary of selection bias in the responses. People MAY be less motivated to provide positive check-in reports than negative ones.

[@MultiVogon]

Tesla has been piloting opening their network to other brands here in the UK. I regularly see other types of car at the supercharger station in my town. Not sure how many of their locations are in the pilot, however.

[@colinharvey1049]

15 Tesla supercharger stations open to other vehicles in the UK.

[@BillB33525]

Heard Australia as well since Tesla uses CCS connector there.

[@JimHorlacher]

Tesla only did this because they were forced to, but I still love seeing it

[@SawltyDawg2009]

Suggestion : On the google form need an option for "Did the smartphone charging app accurately reflect charger status?" EVGO auto charge. If you don't use an app.

[@ryankassel5691]

Just realized the graphs might be really tough for those with red-geeen colorblindness. We'll change that for next week!

[@151amb]

The situation with Sheetz under renovation is also currently happening in Bloomsburg PA right now too. The whole place is fenced off. This EA station is a VERY important stop for anyone traveling east/west on I-80 through PA. Not many EV's can skip the Bloomsburg charger if you're traveling the length of I-80

[@paintballthieupwns]

This may not be popular with people others here - but here in canada - this and many other reasons I want a diesel plug in series hybrid. 75-100 kw battery will take care of more of my driving and the diesel for long trips or when hauling a trailer.

[@WestCoastChicano]

I'm all for Out of Spec Charging! 🚙🇺🇸🚙🇺🇸🔋

[@Wayner1983]

Thank you for adding a Google form. I will no longer be supporting Twitter as it is currently being ran.

[@ericwadebrown]

Love that you're doing this. My experience with Electrify America has been so bad. I average of trying 3 different stations per stop to get a successful charge. And on road trips in CA, EA is just about the only fast charge option. Goes to show, that more competition is needed for EA to improve.

[@KaiPonte]

Good to know! As I now own an EV, I find the chargers which worked great two years ago are now woefully inadequate. Gonna go to this.

[@billbush1270]

I'll eventually go electric, hybrid for now because of living in a rural area. These reports are going to create impetus for quality and responsiveness to status of chargers. Thank you.

[@jimbarnsley5945]

Your sampling reflects my experience pretty much exactly.

[@wjstewdog]

You are the poster child for all EV. Especially in America. Thank you for this. We have evolved from burning whale blubber and it seems coal, oil, wood, and natural gas use might become things of the past. I wish I could see a hundred years into the future and see what is after batteries.

[@jelloMohnny]

Not much better in Canada to be honest - wanted a quick top up recently after a long trip (had about 15% SOC) pulled in to a basically new IVY charge point and BOTH chargers were out. Screens worked, but sessions failed. Called IVY and the operator said both showed as being off-line, and she could not even connect to them. I was 5 mins from home so it was OK, but what if I was road tripping? This is NEW equipment! Mind blowing.

[@deanwest8491]

Great work, interesting results, hopefully you can expand this to other platforms to draw in more data. Be interested to see the industry's reaction to these results going forward. love to see what results would be obtained for the UK networks. Keep up the great work, love the information, learnt alot about EV's in the year wait till my car arrived.

[@k5149]

Happy to help with setting up the App!

[@EhabAboud]

the app inconsistencies remind me of the issues that airlines had a few years ago where their integration was so poor that passengers would get updates about cancellations/delays before the staff do. This has since been largely solved (with some exceptions, of course) - i love that RateYourCharge is pushing the efforts even further

[@Bryan46162]

A valuable service! Charge providers need to be held to a much higher standard, especially since all the public money that's now involved.

[@PappaMike-vc1qv]

Use Plug share and confront the manufacturers with the data.

[@joemartino6976]

Thanks for continuing to shine a light on a big problem. It seems what’s lacking most is some sort of organizing principles or vision that define how the EV infrastructure should come together. Should local utilities be the primary provider? Or the Tesla supercharger model? Or, a franchise model, like gas stations of old? This is where the Wild West/no rules approach we’re taking here in the US seems to result in wasted time/effort and a lot of frustration. National codification would certainly be a good first step.

[@rob8969]

There is an EVgo station by my house that has been down for at least 6 months and been reported multiple times. It is marked out of service in their app but you’d think they’d fix it in a semi decent amount of time but I guess not

[@paulf9585]

Kyle, I hope you can breakdown the data further by region. In the past two months I have driven twice from Denver to Phoenix in my Taycan Cross Turismo and never had a single issue when using Electrify America chargers. By coordinating with the EA app and Plugshare app I never had to wait a second to pull into a working charger and hit 250kW charging speeds at nearly every location I used - including the new locations in Payson, AZand Showlow, AZ. I do monthly road trips to either PHX or Vegas from Denver in my Taycan, and have never been stranded, so I am curious to see if the Electrify America chargers here out west are more reliable than what we see in the southeast or in the north east.

[@tom_hoots]

Kyle -- Gosh, I have to think of "Out of Spec" as a KZbin experience -- yes, I want to see this kind of information in KZbin videos. So, "the more, the better." Can it coexist with the rest of the content on Out of Spec Reviews, or should it move to a new channel? What I would suggest is that "you can have one channel for 'vehicles,' and another channel for 'issues.'" And let me put it in this perspective: To a really significant extent, your "vehicle" content has been full of fantasy things that start around $75,000, and go well above twice that much. "There is no way that a massive amount of your viewers will ever be able to afford one of those vehicles." Meanwhile, anyone who drives a battery electric vehicle, or is thinking about getting one, or is worried about the horror of being forced to get one by government laws, will be interested in the "issues" involved -- including those laws. And especially about how on EARTH they're going to charge a vehicle, when they have absolutely no ability to "charge at home" -- like when they live on the third floor of an apartment building. So, yes, I can see you are "having the time of your life" with the vehicles, and that's perfectly OK. And it's fun watching that stuff. But as you continue to say things like, "celebrating the end of combustion vehicles," the rest of us are thinking more of the HORRORS that we might not even be able to afford the "electric future," as we get priced out of private vehicle ownership in the next decade. Or perhaps sitting in line for hours and hours and hours, waiting to charge a vehicle, should some company ever decide to make one without stuff like CFRP materials, massage seats, and so on -- can we ever get "just a car" for the 95% of the population that will NEVER be able to afford stuff like that? "Issues" can go far beyond "charging," all the way to the future of personal mobility. And that should be stuff that everyone involved in any way with battery electric vehicles should want to know more about. So, thanks for all you do, and please consider this as a vote for "Yes, we want to see more of this on KZbin." And, of course, "the sky is the limit" for the content you can produce in the future. You have been "off to a great start," so thanks again.