The Great Healthcare Secret? When you Partner in Care - patients feel better

UHN Presents: Judith John is a Toronto-based patient advocate and former Hospital executive who utilizes story telling to illustrate the crucial importance of ‘soft skills’ in healthcare and healing. Drawing from her patient experience Ms. John relates how she has benefited from the expertise of her doctors and advances in medical technology to save her life. But her one-on-one treatment, the ‘mortar’ as she calls it, that binds the delivery of healthcare - has been uneven. Using sometimes humorous anecdotes Ms. John drives home the powerful message that when you "Partner in Care" - patients feel better.

[@britster44]

Well I cried like a baby. I had a terribly scary 9 months of my life-and another visit years later...and I will ALWAYS remember the 2 staff members who took time to make me feel at ease and even made me laugh to help ease the stress,pain, embarrassment...I will never forget them.

[@tetyana911]

very touchy video. Every word she says is true, she is able to see healthcare from the patient's side. I wish you full recovery, Judith. From the bottom of my heart.

[@UHNToronto]

Thanks for your comment Tetyana. All the best.

[@TGladstone1]

What a moving, well told story. Thank you -- Tina Gladstone

[@murielleleblanc2684]

God bless you Judith. My niece is dying at the age of 40 due to her liver not functioning and due to bleeding on the brain in which she was operated on twice. Today, her boyfriend has her at home she is not in a safe environment just yesterday she went outside and fell and injured herself. She roams around at night and sleeps during the day. She is not on any medication. The parents do not want her in Palliative care. That poor soul.