The metric that could kill your startup

[@wilmantube]

Your level of transparency is simply incredible. Bringing amazing insights that usually take years to gather into the public eye like no other

[@AbhinavKulshreshtha]

Thanks for teaching us stuff that our college and our old bosses "forgot" to teach us.

[@slidebean]

Our pleasure! 😉 Welcome to the University of Slidebean 👨‍🎓

[@DarkChasmGamers]

Lol. You're solely responsible for your learning.

[@gravity7208]

Why would they teach you this

[@trentgrigsby333]

Using your own story like this for this type of high quality content is genius. Great video 🖤

[@slidebean]

Glad you enjoyed it!

[@ashutoshguleria5968]

Content is good as always, but I really like your backdrop here. Such a picturesque view of city at dusk from the window.

[@slidebean]

That's New York for ya! 🗽

[@aprilmintacpineda2713]

Welcome back, glad to hear your narration again.

[@GodotOfficial]

Churning is fine however if you are a butter making company

[@slidebean]

👏 That got a laugh out of me 👏

[@AnthonyNevo]

This video is awesome !!

[@mayankagrawal1594]

This is such an evolved video and content that only regular or old consistent audience can understand this video due to the references made in the video. Great content. 👍👍 Hard to find such detailed content on youtube.

[@slidebean]

Glad you enjoyed it!

[@md.abdullaalwailykhanchowd3974]

I feel like I stated the class at morning & ended it in night.(Awesome background) Really enjoyed & learnt a lot from this episode. Can’t wait for the next one.

[@tanyo]

What’s your pivot strategy? ( sorry out of context)

[@NN-yy9gb]

I enjoyed the style where you actually give examples of what situations made you adjust the pricing. Most people just say experiment and use the data, but you showing us the example was very informative

[@brandonemmanuel5032]

Yep, this new video thumbnail looks way better than the other one.

[@microMobilidade]

Love the Half measures comment and use it as well. Also “Dead Hand” in reference to Hari Seldon meaning that something we knew it would or could happen, happened

[@mr_c.i.c]

I felt like your Investor to whom you were presenting a quarterly financial report 😂. Your transparency and honesty are encouraging.

[@gedewahyu.p]

Several things you can improve from this video: - At 00:58 the dashboard view looks broken. - If you try to listen 08:00-08:05 you'll also hear that the audio didn't fade well. Actually it feels strange to watch 07:50-08:05 because it's exactly what you' re saying but in regards to video production, a half-measure. - If you replay 4:39 to 4:40 by 0,25, it seems really strange that you mixed up some texts in your closed captions regarding Apple Music & Spotify subscription.

[@camiloguzman1801]

I will be lost in SaaS world without you, thank you guys.😁😄

[@chichonsitou6668]

Hello Caya, would really love to know, what tools you are using in recording the subscription growth that shows all the data? thank you very much. BTW, i watch almost all your video to learn, greeting from Hong Kong

[@modestiabinegar3057]

The rapid bladder comparably fetch because plywood unprecedentedly balance despite a late mayonnaise. willing, honorable yugoslavian

[@altdoom5205]

This is serious quality education.. Hard to believe it is being given away for free. Thank you so much. I am speechless.

[@g2k222]

Speaking of UX I emailed your company and the slideshows about other companies pitch decks on your site show a blank slide between each slide and it is concerning

[@positivevybes247]

good video!!!!thank you. P.s...I don't know why Caya always looks high in all his videos.

[@Theplangill]

being 3 minutes into this video, I feel I should let you know that I love teh slidebean youtube videos but still dont understand what slidebean itself is or what the point of storytelling with tiles would even be. I mention this as just an example of onboarding issues. I feel like your actual product has never been explained in a way that I understand what the value is.

[@microMobilidade]

Hardware companies and individual creators will also fall into the churn sometimes, thanks for the reminder, great video

[@Cheenweekiang]

You 're an awesome human being! Sharing Knowledge of Saas metrics.

[@thormariusborge2777]

Caya

[@saadiquemerchant]

This is golden advice! Thanks for sharing. Gonna come back to this after few moments again

[@jaydipsolanki3826]

Hey, Caya, why do you only wear Lacoste ???

[@mensagex]

Mind blowing video, thanks for sharing your experience!

[@slidebean]

Glad you enjoyed it!

[@juanpeters7450]

Really good content for startups

[@jesseforrester7758]

Caya that hair is amazing wtf!!

[@jersey282]

lol I thought the same thing, especially when they cut in past clips and showed his short hair. I was like, I like the new hair much better. More character.

[@rolandbongia5144]

Some segments in the video are stamped not adjacent to each other

[@mentalmodels5]

Who else loves the new setup?

[@GenerationGenius]

Outstanding video.

[@slidebean]

Thank you very much - glad you enjoyed!

[@ag992009]

How I am not paying for this!?

[@Cgcoutteau]

Very humble video that shows the leadership it takes to be a founder of a startup. Great case study and I wish I would have watched this video sooner. (NOTE: Being a Stage IV Cancer Survivor, I had waited awhile to watch this video because the thumbnail gave me some PTSD. Still hate the thumbnail, but great content)

[@pasticcinideliziosi1259]

Did Caya put his face on the thumbnail to attract those who don’t like the new guy?

[@slidebean]

I honestly didn't even think of that, but I may claim that idea 👀 😉

[@Suecotero84]

I've been following your incredibly insightful and candid content for over a year. This video has finally put me over the top. I'm going to tell my CEO we ought to take a serious look at Slidebean.

[@SebastianT93]

Loved the video! Two questions I had at the end from my own experience. Totally fine if you're not willing to answer them, the level of transparency you've given is already amazing :) 1. Did you see a strong drop in new customer acquisition with the new pricing because it was way more expensive to "just try" your plan than before? 2. Can you see from your data if there is a higher percentage of customers who just forgot to cancel the subscriptions since its way easier to forget something you bought a year ago than a month ago? (i.e. data from usage numbers, cancellations shortly after billing of the second year, NPS)

[@yashgulave8366]

One thing I want to say about pricing vs value is that value is not objective, it's subjective. If you are better able to convey the product's value to your customers, then they will be more likely to buy it. Also, positioning is super important as it's part of the value proposition.

[@nothinghere4520]

These days when I'm sulking, I start thinking Caya must be churning videos. I should work too.

[@ajitjoshirocks1]

As somebody who works in Customer Success, reducing Churn is literally my bread and butter! Amazing insight!

[@amani_art]

Wow! Every insightful. I was literally going through pricing options for my SaaS after a customer complained they were leaving if we don't include a feature we wanted to included in an upcoming tier of our app.

[@jameslau5497]

Dude, top decision to get back in the driver's seat. Leadership sucks.. Welcome to the gang.

[@razafazal7366]

You should lower price for asian countries.. Pakistan where startups are emerging , they can use your product but at a reasonable price

[@dennisasamoah2213]

great insight

[@triadwarfare]

5:44 Ah, the dreaded NPS... for call center agents, anything below 9 is bad.

[@JoHeN1990]

You can turn your journey to a movie with the way you told the story. Superb job Caya! Simply amazing!

[@simsong5909]

Thank God. I never believe you are free till today video when i see your face. I thought they used AI to narrate your previous videos by using your voice.

[@mrustham1970]

Are u an Angel?

[@ViewtuberOG]

Is this pointing out how slidebean didn't care about customer retention? Sounds like every other corporation out there.

[@BayronAnimeOverlorD]

Funny part is that I don't have any business, or I have any direct interest in business topics, but I always watch these videos cause they are so interesting.

[@OrlandoVIII]

Awesome video! can you please share the software that you used to keep track of you metrics!?

[@biancawilk7983]

It's ChartMogul

[@OrlandoVIII]

@@biancawilk7983 Thank you Bianca!

[@priyachauhan4667]

I AM THE FIRST VIEWER YAY....

[@danielfolley]

A lot to learn here, Thanks for providing this valuable information with real data.

[@slidebean]

Glad it was helpful!

[@HunterFox2x]

Welcome back Caya

[@imalij123]

Love the video. It was a bit hard to read some of the white words - especially the small ones because the background is kinda white too so the contrast is not so good. That said, I still appreciate the free educational videos that you give us :)

[@slidebean]

Thanks for the feedback!

[@Explore_more__]

No one can replace Caya.

[@sia_ibk]

Love this video a lot. I can't seem to open Chart mogul. It's displaying an access denied error

[@nickfzx]

Hi Solomon, CEO of ChartMogul here. Sadly there is a service based in Nigeria called "chatmogul" that is causing a very high number of misfire/confused signups to our product. We couldn't figure out how to stop it so used cloudflare to block access from Nigeria and a couple of neighboring countries where this site is popular (and where we currently have no customers). I realize this is not ideal at all and I'm sorry about this, for now the only way is to use a VPN until we figure out an alternative approach. Best regards, Nick

[@yega3k]

If you ended this video at 5 mins, it would still be bloody awesome ! So much value packed in !

[@slidebean]

Thank you - glad that you got value from it!

[@benjaminitiotio]

Okay, can you guys stopping changing the thumbnail? 😕😕😕This is the third thumbnail in 5 hours. why do you choose to confuse me, making me feel like it's a new video.

[@slidebean]

This video has only had two thumbnails - but interesting that you saw both. Sometimes we A/B test on video launch day if we see the click-through rate drop below a certain number.

[@benjaminitiotio]

@@slidebean noted... I thought I saw three. Good video launch strategy 😀👍

[@MUXI_]

Caya is back!

[@balajibobby8530]

Golden info !

[@Felipee_ehe]

Great content.

[@romankorseev3703]

Great video! Covered every angle and left no stone unchurned

[@slidebean]

Glad you enjoyed it!

[@shashankyaji8518]

nice!!

[@aprilmintacpineda2713]

First!

[@troler7147]

The audio sounds pretty bad. It constantly hits the decibel steeling

[@jessyndaya9487]

ha ha, lol