The Nature of Performance Management - ACCA Advanced Performance Management (APM)

The Nature of Performance Management - ACCA Advanced Performance Management (APM)
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0:00 Introduction
0:08 The nature of performance management
2:58 Mission
6:17 SMART objectives
9:30 Objective setting - potential problems
15:34 Critical success factors
22:51 Six-step approach to using CSFS
26:13 Stakeholders
27:54 Mendelow's Matrix
32:45 Suitable questions for Chapter 1