The New NTE5C BT OPENREACH Master Phone Socket & MK4 VDSL faceplate

Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. It explains the differences between the old NTE 5A master socket and the new NTE 5C and the pros and cons.
Installation videos will follow on how to wire up extensions and how to hardwire data extensions on the MK4 faceplate.
Many thanks Vince

[@pie974]

Just got mine fitted today. Thanks for the good overview. My heart always sinks when new designs are introduced and there are obvious issues like you describe at the end. Oh to be a fly on the wall in their design office.

[@neiltimpany532]

Just jumped to 2 wires in the back to a cat 5e and ran the cable back out through the house to the living room and re used the 5c faceplate onto a new modular box. Works a treat and simple !

[@amandawesley8951]

Cheers Vince, you just helped me save my mate £200+ BT charge when her Grandkids pulled the main cable out of the old box. You're a Diamond!

[@shilks8122]

Good video explaining the new NTE 5C. I've just had one installed as my old external drop cable tested faulty and OpenReach fitted the new NTE. The prev NTE dated from the early 1980's. I am with you in that there has not been enough thought to those of us who prefer to have their sockets embedded into the wall in metal boxes (same as Mains sockets). With a few design tweaks the 5C could have been made more adaptable. Also having screws if preferred would have also been a simple inclusion into the design. Lets hope the next iteration of the 5C (5D) makes it backbox friendly and also includes screws fro those who desire a more secure fitting. In todays' ability to come up with sleek design - these are a monstrosity. What were the designers thinking !!!!. If I saw a "new build" with cables around the skirting board - I'd be horrified.

[@bastienmillecam3183]

Thanks for all your videos, mate. This channel is a goldmine

[@One2CallUK]

Thanks for the vid. This is good to know before we start encountering them on site! Gonna share it with our site engineers.

[@Mymatevince]

Thank you.

[@Jay-rz4rq]

Hi Vince im an eletrision ive just spent 10 minets trying to get the faceplate to fit properly with the zip tie after seeing you vid I laughed you just mentioned everything

[@drewanywar15977]

I’ve fitted two of these in my flat. And I find them a lot better I don’t need those 50p filters that they supply with routers. And I get a very stable broadband connection of between 36-38Mb/s.

[@syler2k8]

Thanks soo much someone smashed up my master socket 5c and the wiring was mess-up and this vid got my router up and working thank you

[@jez9999]

Extremely informative video! Thanks for this! I learnt more about BT master sockets here than I ever knew before. :-)

[@leejones46]

Another awesome video 👍

[@Mymatevince]

Thanks Lee.

[@ro63rto]

Old video now but useful as I have had moisture damage to my mk2 VDSL box. Stupid place to put it right next to porch stained glass window as there is always a bit of condensation on the glass. Will be 'upgrading' to this version.

[@Dr23rippa]

Talk talk are thee worst for trying to solve problems. Shout out to my mate Vince

[@garrygemmell5676]

True i was just on to their so called tech support numpties in India pakistan whatever and after an hour still waiting for a proper answer - according tot hem i have fibre to the cabinet then fibre to the house lol i wonder how the myserious fibre cable attaches to the wifi hub rj45 socket lol

[@gregbouchard8353]

Well done mate hove a good day mate form Greg bouchard

[@beralben]

Hi in Ireland we use Fiber sockets that have both phone and broadband combined faceplate with room to put your extension sockets on , all you need to do is connect the input/main line to 2 screws on back of plate and there you go all up and running. Both sockets use rj45 for both phone and broadband. The socket does all the magic converts the signal to both sockets. If the modem is in another room we just crimp the line to the modem and make it the main socket and all other sockets are secondary. Saw your video of running data signal to front room thought you could have made it more simple by crimping the phone line going downstairs to the main line hence making the main line now downstairs and not upstairs and made it simple. One philosophy in life K.I.S.S (Keep It Simple Stupid ). The simpler it is the easy it is to fix. Hope this makes sense.

[@Mymatevince]

Hi, yes that makes sense. The problem is in the UK is that the service provider (like BT) will only maintain up to the master socket which has to be the 1st socket in the property so although it would work using your setup, it doesn't allow a clear point at where the service provider property ends (master socket) and the customers property begins (extensions). Things sounds more relaxed in Ireland which is nice :-)

[@Furze2]

Hi Vince Great Videos! Did you do a video specifically for VDSL hardwired extension socket from NTE5C? I would like to do this, but not sure which faceplate and extension socket to get? Links to your shop products recommended would be great and video if you have done this already. Thanks

[@irfanriaz8245]

Hello mate, is there any performance enhancements with the new openreach VDSL mk4 c5 master socket?

[@curiousjames]

Great explainer, please can you link to other videos connected with it so I can click through to them - as I'm looking for how to connect a telephone (not adsl) extension to this, so that video is what I'm really after myself, but finding it hard to find (i have just gotten the adsl mk4 faceplate and the nte5c mk2 backplate)

[@malcytull]

Great video & very easy to understand. Thank you for posting. I have the 5c master socket & my broadband speed is about 15mbps, if I remove the face plate & plug my bt hub6 into the socket, my speed goes up to around 32mbps, do you think my face plate has a problem. Thanks in advance, Malc.

[@kerbsidemotors9249]

Stick with my mark 3 and twisted pair data and pots to upstairs- this would last less than a month in my hall and most likely broken on a Sunday.

[@WelshGuy]

Iv got the NTE5C without the adsl socket, but i have got a filter that came with modem. Is this the reason why are BT infinity broadband is so slow ? Is the facelift model easy to install for someone who has no experience ? As iv been watching your other videos about changing the cable that BT provide

[@flypieTV]

Can you recommend where to buy the mk4 faceplate? I can only find them as part of a kit including the master socket.

[@killerob666]

Hi. I upgraded my TalkTalk internet to fiber. I bought also an MK4 faceplate for the rj45 connection. It will work with my new router (thinking of buying an Asus Blue Cave) which only has a rj45 connector? Cheers!

[@steveo3002]

hey mate good videos...i want to renew an existing extension that i use for router and phone , is there a prefered type brand that performs well...thanks

[@penfold5095]

That is the old NTE5C Mark 1 with the blue extension sockets IDC connector. It also may require the optional spacer on some metal & plasterboard back boxes (as you have said). The NTE5C Mark 2 has a clear extension sockets IDC connector and does not require a spacer. Also, to fit the extension wires use a small piece of phone wire from the IDC connector into the back box, then use 3 way jelly crimps to add your extension wires in the back box.

[@Mymatevince]

Perfect, that what I was thinking would be the solution. Thanks for taking the time to add to the comments. So the MK2 must have a slightly redesigned back bit or slightly recessed back bit that clears the top lug on the metal back box. Interesting to hear that the preferred way to install is to use 3 way jelly crimps in the back box. Thanks Vince.

[@penfold5095]

Officially two sets of extension wires can be fitted in the front IDC connector. But many people have three (or more), so I use the jelly crimps.

[@Mymatevince]

Thanks. It is a shame they didn't allow a bit more room so you could still fit 2 wires with the cable sheaths into the front IDC rather than having to jelly crimp them in the back box with a thin cable (or just 3 wires) routed to the front IDC. Just means a bit more work when it could have been designed a bit different with the IDC block maybe rotated round 90 degrees and on the right hand side to meet the wires from the back box as it is a lot more common to have the extensions in the back box rather than the extensions routed in the cut out at the bottom. Thanks for sharing the info. Vince

[@oliverwilson-hall4675]

Hi there, great video! I just installed one the other day and have had a nice speed improvement (1.5down/.5up added) , I had a mk1 vdsl plate before. Anyway I was wondering if I can Hardwire a 'stranded' cat5e or not? Or does it have to be solid? Thanks :)

[@Mymatevince]

Hi, those IDC connections are designed for solid core wires. Stranded core will often make the contact but not as well as solid core as the stranded core can often crush rather than cut through the plastic sheath.

[@BillyBufter]

I previously used your video to extend the bt master socket to further inside the house, however while away someone reset the install of the nte4, and installed a nte5c making the nte4 useless. I'm going to have a go at rewiring it shortly, but to extend it would you use the nte4 socket just to group them together, cable connectors, or other?

[@ronnewbee8071]

How do you replace old telephone wire with new , when it is channelled in the wall cavity. Is there any tricks in the trade to make sure the old and new wires stay joined together when pulling.

[@Graham_Langley]

That isolation method is rather clever and perhaps obvious in retrospect - there are other examples of using a connector that takes standard plus non-standard plugs that extend its functionality. But the cable restriction looks like a major cock-up, plus adding a second cable to the customer IDC terminals now means remaking the first set of connections - you can't just add a second set without disturbing the first. The back-box top and bottom back box lug problem is a common one and I'm surprised they didn't take it into account. Maybe someone was only thinking about the plastic dry lining boxes.

[@Mymatevince]

I think you are right. Also on the red network terminals on the back (for the incoming main wires) there is no cable tie options so you can't restrain the cable, not that big a deal but if the cable got pulled then the wires will snap right out while the cable tie will give it better protection.

[@penfold5095]

The drop/down wire (input) is retained by putting a cable tie (strap fixing) around the wire just after the 'whistle' to enlarge it, to stop it disappearing out of the back box.

[@Mymatevince]

Thanks Penfold50

[@t103Ninja]

i wan't to move the location of my master socket and upgrade the internal wiring i also have an old line that hasn't been used for years that i would like removed, can i do these things myself do i need to have an engineer out? i do remember something a little while ago that supposed you aren't supposed to mess around with the master socket

[@hungken578]

Hi Vince. I have watched your videos for a past few days. And i try to move my route from living room to the kitchen. My main socket is 5C and my my extensions socket is 5C with faceplate MK4. I’ve extended blue, orange and white blue from the main one to the extensions one but the internet still not working. Any help please?

[@leedixon2113]

You only need to bring one cat5e cable into it, there are 8 wires inside it so using 4 twisted pairs from them provides for 4 extensions.

[@fenboy2141]

Lee Dixon that’s 1 cable from one position - he means if you have 2 or more extensions to DIFFERENT positions

[@came3573]

Hi Vince, Great videos, If you want to put a telephone and broadband extension from the NTE5C socket, would it be better to use the 5,3,2 ports and then put a telephone socket/ADSL filter on the other end, or use the raw signal from the A,B terminals on the VDSL faceplate and somehow use another master socket at the new location?

[@Mymatevince]

Hi, it would be better to use the raw signal and then fit a RJ11 or RJ45 (standard Cat5e or CAT6 socket) on the end.

[@gwardman]

And I've just ordered a punch tool from you ;)

[@Mymatevince]

Thanks for that.

[@WillScarlet1991]

You sound like Nigel Tufnel from Spinal Tap. And I wonder if those sockets go up to 11...

[@japanluv]

Hi. Did you close your ebay shop? I cannot acces it from through yoir website:/ I live in a hospital accomodation in West London and the BT lines are old. After being fed up with the speed ( lucky if I get 2Mbps) and drop outs on a regular basis, I have moved the main socket to where wired are coming in the house ( managed to get the front plate screwed onto the old metal case where the main wires were connected to another cable to take signal in the house). Now I have no more drops and a steady 2Mbps. Im looking for a fast ethernet RJ11 cable and to give up on the microfilter and use a VDSL faceplate? Do you think will improve the speed a bit? I also bought an aftermarket Billion router.

[@antoniogalluccio4213]

If I use a metal back box or a metal telephone socket do they need earth bonding as well called circuit protective conductor (CPC)?

[@roflturkey6513]

How do you remove the plastic guard from the socket?

[@fahadmustafa9352]

@My Mate VINCE. Hi, I am in the process of house renovation and thought to order a Sky broadband line in advance so their engineers do not run the cable on my freshly renovated walls :). However their appointment is really far and building work would be completed before the new line installation. Is there anyway I can run the cable myself from where the Master box is supposed to be install to out side my house on gutter fascia so BT/ Sky engineer can run the cable from pole (exchange) to fascia and joint with my cable? If it is possible can you kindly recommend me which cable I should be using for this purpose? Also if BT or Sky goes full fibre (not copper converted) in future, would you recommend me a fibre too please?

[@xSpirit]

Hi mate, if you still seek the answers - yes please, buy some CAT5 4pair cable and run in to the house facia with few meters rolled slack, and other end to where your master socket will be. You will make a job a hell lot easier for an engineer when he comes, and you'll have nicely hidden cable.

[@DomMGY1]

I've fitted one of these. I have a problem when I am tightening the screws for the master socket plate on to the back-box. The tighter they are, the more difficult it is for the faceplate to clip on to the master socket. It must be distorting the clip or something. Consequently, I've had to leave it looser than i would like and is not completely secure. Any-one else seen this? I hate the new clip, it feels flimsy and insecure.

[@NerdGamerGeek]

Does buying this improve the connection? plus you said Rj45 will fit but will the telephone line fit too with the dual socket one?

[@Mymatevince]

I haven't taken apart the NTE5C yet but I think it has the same components as the last model of the NTE5a and the MK4 the same as the MK3 VDSL plate (but I need to dismantle them to make sure) so it would be unlikely to improve the connection. The ADSL/VDSL port will accept a RJ11 and RJ45 and the phone port is a normal BT 431a plug (standard BT Plug).

[@jimastillxliiconsultancyse43]

Is there a video that shows how to extend the VDSL cabling from this new faceplate, want to move the router a few meters away from master socket.

[@raison123]

I would also like to know this .

[@notasbignow1]

I've got the socket fitted last week I've followed the steps with the extension but I've no phone working I am really getting angry as before with virgin I used the three wires to no 2 no 3 and no 5 but it states line cord error please check what do I do can you help thanks regards Andrew

[@snowdog23223]

I got 1 today do they take a filter. But my hub is up stairs for my gaming

[@NerdGamerGeek]

Thank you for making this video! where can i get one now?

[@Mymatevince]

Some people are already selling them on eBay but I can't get them/sell them because they are Openreach branded and I can only sell unbranded (blank) versions. I am hoping in the future that Pressac the manufacturers will produce unbranded versions for telecom sellers like me and Maplin and all the other sellers but apparently they are not interested at the moment.

[@AttitudeGames]

Amazon are selling them already and have been for a little while now.

[@malcolmbrown5208]

Can I use a splinter on my existing telephone to add another phone to my same number

[@Bigyin1963]

HI Vince, I have a little problem, I have just moved into a new house and got Sky internet as yet I can't get fiber broadband so it's just standard anyway when I install the sky hub into the master socket everything works fine but when I try to use the extensions in ether bedroom it doesn't again using the micro filters

[@Bigyin1963]

I've just checked the socket it's a Master Socket 5C

[@MLWALK3R]

Fitted one of these last week. the toolless punchdown gets annoying and the face place comes off too easy.

[@antoniogalluccio4213]

If you need to put 2 cable in the extension at the front just twist them together and crimp them into a connector and run one cable only to the front. Is there any problem in doing so?

[@AndrewParker259]

Mate, you jaw more than my Muvva ;-) Good vids though.

[@niallmcnally6886]

Lol bt installed one of them on friday at my house from a house move and get this they sent me 5 new hub 6's (or left me 5 in my bin cortesy of royal mail)i gladly sold them on ebay for a tidy little price

[@vincef836]

Hi i have had one of these new sockets fitted last week the m4 5c which is already playing up what i didnt notice straight away is that my landline phone has no dial tone at all although the internet works, but if i remove the face plate and use a adsl fllter my phone and the internet work so im wating for a call back from bt as i guess its a faulty face plate.I dont know if this is possible but with the new m4 5c socket i do get a couple more mg download speed which is good.

[@Mymatevince]

Interesting, so do you have the MK4 VDSL faceplate plugged into the NTE5c?

[@vincef836]

yes i do not sure what the problem is but even with just the landline in the test socket ive got noise back on my line hence a engineer fitting the new socket to eliminate it so just waiting for my isp to ring me back this will be the 7th open reach visit last time it was high resistance on my line over 2000 on one and 300 on the other so not sure where the fault is but been raining bad here and only been bad since then so maybe a underground issue.

[@DAVIDGREGORYKERR]

I have an idea that might solve the problem completely if BT OPENREACH used ONTs made by VERIZON INC which include the power supply and battery backup unit which support two normal telephone lines as well as broadband then the problem should go away and it would also be possible to use the coax connection for cable TV boxes as well as coax feed routers like the Motorola cable router which includes WIFI functionality. OPENREACH would only have to bring the fibre from the house the the cabinet where the fibre connects to the main optical network.

[@Mymatevince]

Thanks, I will google that Verizon ONT to read up about it. The problem is the cost of pulling in fibre from the house to the Street cabinets. FTTC (Fibre to the cabinet) must be a lot cheaper than having to run all the cables from every house back. Mind you they manage it in other countries but a lot of companies in the UK just think short term. Cheers.

[@DAVIDGREGORYKERR]

No not if the cables are installed as the new housing estates are built and in the USA,The rest of Europe Australia FTTH is the norm rather than FTTC so it is time things changed in the UK and we should try and keep up with the rest of the world and we want to be the ones that have rather than the ones that have not.

[@Mymatevince]

Very true.

[@johndaniels6347]

I have just moved into a new build in Peterborough (UK not Canada) and I have See The Light FTTH. The problem is that until the development is fully complete the area around the houses belongs to the developer and not the council. Because of that, Openreach are not allowed to install their cabling until at least 2018 which means that we are stuck with an overpriced provider.

[@TRS-Tech]

The problem is ladies and gentleman is that your lovely new estate may be fully ducted the road to it may not be. There is still bucket loads of buried cables and collapsed ducts out there. OR are without doubt a great example of " penny wise pound foolish " and " its ok for the moment why bother? we will just send us poor sods out once a week to swap the line to another pair on that 1970's front T aluminium cable!....... whooops I forgot, there isn't any in the network is there? * treble facepalm

[@jasephase2k933]

Hi Vince Vdsl master socket 5c mk4 bt infinity tp link router archer ac600 how do i connect bt open reach modem advice please im stuck bt infinity is to much lagg unstability causing system error when scrolling ps4 menu ive activated dmz opened ports is still a 9.5ms jitter when tested

[@jonathanpowell9103]

I have this socket and faceplate, and want to wire the ADSL cable to the router into the back. However the RJ11 plug has four wires - I assume that only only the middle two are relevant. I tested this with an old, shorter ADSL cable that only had two wires - I cut off the RJ11 plug and put the wires into the extra red connector - but it didn't work. I want to be sure I get it right before I cut the RJ11 plug off the main ADSL cable as it runs under the floor! Thanks

[@Mymatevince]

It is the middle 2 wires and you will need to just solid core cable. Maybe the lead you tried was stranded core and often they just crush in the IDC connectors rather than allowing the IDC blades to cut into the cable. You could test again but this time strip the stranded wires back to the copper and connect it up again to see if it works.

[@jonathanpowell9103]

That was exactly it, thanks for your help

[@sacamentobob]

on the faceplate, i added a double connector and I cant take it out any more... who designs these things??

[@Lewster-ip1nt]

So that is why you Go with Virgin on RF Technology, CATV for BBI has way more Tolorence Telepnone wires have shite bandwith, hence crap slow broadband.

[@ExtremeLegend]

Can i ask Bt to install one of these?

[@TheFlareMind]

I hope someone can help me. I've had BT OpenReach Engineer come and upgrade my Master Socket with NTE5C. However its causing issues with my extension socket in the room upstairs. If i connect my router to this socket then broadband does not work anymore however if i connect it to Master Socket downstairs the broadband works fine. Any ideas why this is?

[@joshuajames36]

because this socket turns your extension wiring into telephone use only.

[@charliemedia5111]

I work for a massive company that deals with thse sockets through a media firm,they will charge for any engineer and will be added to your bill as he's carried -out your work sadly these big firms are now asking customers to get their own face-plates fom B+Q to Wikes or any telecom outlet. Hence why a lot of massive providers of Broadband make Billions world-wide all for a simple fic and watching - Learning to do thing's without their engineers will save you a fortune as BT are the worst and mainly every company in the UK as Fibre only demands 79mbp/s at most on FIBRE,and as low as 17 mbp/s with a line -in for a phone to charge more on to your bill when no-one uses aLandline these days due to smartphones a singlesim with your provider and a router is plenty : ))))

[@_Steven_S]

NTE5d with screws please Pressac :-D

[@TheGodfatherUk]

I'm yet to see an SFI that endorses the 5c's

[@TRS-Tech]

Spencer Davies Agree completely, Have been SFI for vdsl and fttp, red care ect... These new sockets are a nightmare, poor quality and flimsy. That and I wonder how many field engineers were consulted or given one to play with before production started........ my guess is erm about 0 and work down from there. As for the network termination, you try getting an old dropwire 12 1mm cable into that flip down idc. As per usual it doesn't matter a fig what the poor engineer's that have to fit these think and it won't be long before leaving the older nte or ssfp in place will land the poor engineer with a 5 or even a 10 point failure! Still same old, same old..... and they wonder why staff morale is rock bottom.

[@TheGodfatherUk]

Working for an ISP in the faults team I beg SFI's not to fit an 5c on repair jobs just so its not a future burden lol.

[@sharpz44]

So would there be a performance increase over the MK3

[@Mymatevince]

I don't think so, I think it is just a redesign of the casing but I will take them apart to compare against the MK3 version once I have done a few videos on them.

[@sharpz44]

Ok cheers

[@tomwheat1853]

Hi vince, quick question just wanted to know how my friends setup works with the old faceplate, as he had broadband through sky and phone through bt on the same line, how did this work?

[@superbrit123]

Vince I need your help 🤷‍♂️

[@bobhope5039]

Can you please help me I have the mk 4 box and my daughter pulled out the wires I now don’t know where it goes looked at your videos but I’m still baffled I have a full blue wire a full green wire a an orange wire also two white wires that’s got traces of blue and an white and orange wire there’s four connectors on my box labels a and b please help out it’s lockdown it’s hard with no internet someone please please reply also I’m running out of wire length cause I keep swapping wires not knowing how to match it up I’m damaging things 😩😩😩😩

[@OcTag3n]

Where is your hardwired guide for the MK4 Vince?

[@Mymatevince]

Hi, sorry I still haven't got round to doing it. I have a hardwired guide for the older VDSL faceplates which will be the same principle with the A and B wires but just the faceplates look a bit different. It is on my 'to do' list :-) Thanks Vince

[@OcTag3n]

My Mate VINCE Thanks Vince, have you got a link to that video please mate? Sorry to be a bother :)

[@Mymatevince]

Hi, no bother. Have a look at kzbin.info/www/bejne/Zn6vloyKlsamqJI and kzbin.info/www/bejne/aKnahYKiaLV1gdk

[@OcTag3n]

My Mate VINCE Thanks very much Vince, most helpful :)

[@PredatorLFC]

I have a clear IDC on my one and it doesn't flip upwards like the blue one? is this normal?

[@John-The-Farmer]

Clear are the latest type, the clear replaced the coloured IDC 'flippers'

[@ALWSGaming]

has anyone seen an increase in sync speed over the mk2 or mk3? i have an mk3, i believe the mk2 was the better of the two.

[@johnnyfast1461]

Can I piggy back the AB connections in the main master backbox with an additional extension cable to a second master socket backbox AB connection in another room and have it act as a slave?

[@johnnyfast1461]

Tested and working, AB output on NTE5c primary master mk4 faceplate (unfiltered data signal) to a NTE5c secondary master socket AB input at new location provides a telephone extension and new modem location on the secondary NTE5c's mk4 faceplate. Neat solution.

[@oliverwilson-hall4675]

Mine has clear IDC latches, does that mean mine could be a clone/fake?

[@Mymatevince]

No, they are the newer version.

[@oliverwilson-hall4675]

My Mate VINCE awesome, means I can stop worrying haha, mine died (error seconds) so had to replace it.

[@JimFortune]

OMG! He has a face and everything! lol

[@JNET_Reloaded]

Ebay button on your site dont work

[@AttitudeGames]

Its called Fibre Voice Access (FVA) not Voice over IP (VoIP)

[@OldLordSpeedy]

If you use broadband for phone calls is 《Voice over IP》!

[@AttitudeGames]

No that's the type of protocol / method they use which is called VoIP, the actual BT name for the product is called FVA and that's what's the faceplate is called that they BT fit when you get FVA, that's what I was referring to.

[@garyeveleigh1854]

I do work for openreach not really a big fan of the new nte5c

[@Amazingday22]

Why are you not a fan just wondering

[@stevenharrison3196]

How the hell do you wire them up I just wa

[@mostafazein5895]

Please support, from where i can get it!!

[@nicholasroberts6954]

Don't tell me . . . . . . . it was tested by 1000 oriental rally drivers before going into production . . . designers . . . bang ! Bang ! bang !. If it was any bigger it could be made into a room feature. I'm no designer couldn't they have just put a vertical ridge on both sides of the pop-off faceplate with profiled sliders that slide down over the ridges to secure the faceplate and lift-up to enable the faceplate to be removed . Duh ! Even this 65 year old could manage that - in fact I've had no problems with the screws on the old design. Get this, as of Oct 2019, umprompted by me, BT are now petitioning me to get my 7 year old combined voice and broadband socket replaced, presumably with one of these. And how have they gone about doing this ? . . . Well, up to 18th October 2019, I had full data rate per T&Cs (50Mbps) and no issues, . . . then there were two mysterious nocturnal hub closedowns and the data rate thereafter was 26Mbps. And when I went to use their on-line speed test and fault diagnosis software, you find it always says its the socket's fault and you are required to call out an engineer and get charged accordingly. Nice way of making somebody else pay for your system development- right out of the Baldrick playbook. It gets even better . . and when you stick the broadband connection into the Test socket it yields the same values for throughput/Noise etc as the faceplate ! i.e. the signal is coming from the DLAMS at reduced speed. Dummies ! These new sockets are going to be BTs version of the Smart meters - when word gets round nobody's going to want 'em.

[@georgecarroll9543]

Why don’t you show us what colour wires go where, ! We have two orange and two blue, but not sure which is which.

[@timborg7174]

The British system is so absurdly outdated that it's too painful for me to watch the whole video. The rest on Europe stopped using landline phones 10 years ago. In Sweden, from 2005 all new sockets were simply RJ45. A telecom company would come to your home and install one RJ45 socket by your front door and you would have Internet, TV and phone go through one standard network cable which is compatible with all the world's network devices. Oh, except from British made network devices apparently

[@portman8909]

Yeah we have a lot of catching up to do.

[@anthonywarburton8114]

Bt should do that job your fucking paying them who the fuck buys a new box and you have to put it on yourself. over here in dublin ireland if my box has a fault my phone company comes out to fix it and it cost me nothing.

[@phil-Leotardo.171]

These Sockets are crap! trust me crap! I've had nothing but problems with my Wifi for well over a year, sockets were changed 3 times, new microfilters, new telephone line from the telegraph pole and still had problems. In the end I forced the openreach engineer to relocate the socket and up graded to the Business edition with the two points.

[@Lewster-ip1nt]

lol you rely on a socket for wifi, Get real buy some powerline adators

[@patrickberg282]

First

[@SBBUK]

These are rubbish, mine was installed next to the front door and every time the front door was slammed shut the faceplate came loose and disconnected my extension, which resulted in my speeds going way down as it was detected as a fault... bought a NTE5A/MK3 on ebay and threw this plastic clip junk in the bin, no further problems...

[@SBBUK]

@Trixie K the speed of your internet connection is set by equipment in the exchange based on the length and quality of your phone line. My understanding is when your connection is rapidly disconnected/reconnected the equipment in the exchange thinks there is a fault with your phone line and reduces the speed to make the connection more stable. In my case this wasn't caused by a fault with the line but with this loose NTE5 box. From memory I was supposed to be getting around 45mb but I got limited down to around 30mb. Eventually it did stabilize and increase the speed again after a few weeks once I fixed the loose faceplate by replacing it

[@Lewster-ip1nt]

People, get real about internet, There is only two Networks, BT and Virgin. You change provider on BT and you are still connected on BT lol. Virgin have there own independent Network. Broadband is fed through CATV not Shitty copper telephone wires.

[@ikkuranus]

What's up with these ugly wall boxes? Don't you have wall plates with all of that crap recessed into the wall?