The Office Product Recall - Apology Video

The Office is in disarray after the company produces a faulty product and Michael takes it upon himself to try and correct things!
All rights belong to Universal Studios!

[@vigneshvivek98]

"I'm calling the Better Business Bureau." "I'm calling the ungrateful beyotch hotline." Damn, that's some quick wit right there.

[@nestormozqueda6355]

Vignesh Vivek 🤣🤣🤣🤣

[@RegularDude00]

that comeback was fucking hilarious

[@kapuska1234]

did u get all that XD

[@aniorvs4780]

You are aware that this is a scripted show, Mr India?

[@t.h8919]

​@@aniorvs4780 Wow, nothing gets past you.

[@footballsfirst1]

"The sex appeared to be consensual. Both animals were smiling"

[@khristtox]

#metoo

[@ShallowcodYT]

Three pigs watching two ducks doing goat

[@kotarojujo2737]

Dwight is Weeb and Furry at the same t6

[@ANDYWOUNDSABRXS]

Prison Mike would have fixed this situation

[@zubinshah9793]

🤣🤣🤣

[@l.rodrigoandrade2625]

Date Mike could have wooed her too.

[@temtech9730]

He's back in Azkaban.

[@nandocaetano10]

Or Date Mike.

[@omeletufomash]

Even Indian Mike

[@genuinelyjag]

"You have one day" - I lost it

[@dennisp4953]

Jagraj Wasan I

[@lllllGreenDaylllll]

They always give an ultimatum!

[@12sandy345]

one day for what?

[@xavo40]

Hahahahahahahahahah oohhh Michael!!! XD

[@_Placido_]

same 😂😂

[@BlueAversion]

I don’t get how Michael resigning would solve anything. It is the fault of the saboteur. This woman’s demands are just vindictive and revenge-seeking. Michael is right to tell her to do one.

[@Al-ok1lj]

An actual Karen on the office

[@brenetssss]

She annoyed tf outta me acting like Michael owns the company

[@DannyStrien]

@@Al-ok1ljI wanna talk to the manager!

[@demonking86420]

​@@Al-ok1lj funnily the character named Karen(the one that Ann Perkins's actor played) is the opposite of one

[@michapiechowski1810]

"I grew up on a farm" Right there you knew shit's gonna be gold

[@hickbotjack]

"I'm the head of company? No! I'm a Regional Manager!" I always find that line hilarious for some reason 😂😂

[@faded_ink3545]

The apology letter turns into a ransom demand haha!

[@thanospenguin2374]

If only Dwight sent a fax to himself from the future warning him about the watermark.

[@frogwhisperer2067]

It took a while, but youtube really did get a hold of it

[@BenjaminGoose]

"Yeah well I'm calling the ungrateful biotch hotline"

[@diablochichon457]

Dwight was laughing

[@SethusDA]

Did you get all that?

[@bernardassokolovas5020]

How can chicken go on a goat? ://

[@Hyndergogen9]

To be fair the women is being totally unreasonable. How exactly is it Michaels fault and what is firing him going to accomplish?

[@jojolafrite90]

If you say so.

[@peterpetigrew2869]

@Jimmy he's not quality assurance you idiot

[@tex6929]

Hyndergogen9 yeah you know that “get me the manager” woman in fast food stores? She’s basically the business version of it.

[@Feja2503]

@@peterpetigrew2869 And as the head he is also responsible for their failures. :P I mean executives get fired all the time for things that werent directly their fault. Although the issue in question is too small for him to resign.

[@bielgaucho_real]

Exactly. She was being unreasonable. He knows they have caused damages, and they were trying to compensate by giving "free" products for 6 months. I mean, he could have created measures for quality assurance and fired the one responsible for the error, to convince to keep her as a customer. But what else? "oh, you could have lost business... So I should resign from my 20 year job over the business you could have lost, but didn't." yeah, right. Ungrateful bitch

[@ivyboy14]

The 2nd Cue Card that Dwight shows for a second says the following: "I need this job. My mortgage is hundreds of dollars a month. With This job I can barely cover that. I have a company car, but I still have to pay for the gas. Gas prices are high and I have no savings whatsoever. And it wasnt even me. IT's so not fair that they want me to resign"

[@russoswerve3974]

Michael is a regional manager and had no direct involvement with the watermark. The woman was completely unreasonable and it’s scary that there are people like this out there

[@sabin97]

women there are women like this out there

[@TheDazzler420]

I think if owned a business and your vendor shipped you something else, I don't think you'll not agree with the woman

[@ryanwilliams9466]

@@TheDazzler420 are you dumb? Or merely stupid?

[@fixafix69]

@@TheDazzler420 an actual smart business owner would have used that incident to get a LOT of free paper for that incident instead of complaining. Of course emotions are a human thing but they are also really bad when thinking about business. 25 risms were ridiculous, but she should just have asked for a way higher number (I was thinking 150/200) so for a year she would have been fine with paper and has to spent less

[@TheDazzler420]

@@ryanwilliams9466 how inept can one man be, if your business owner and you did some bullshit like this the only person who will be held responsible will be the company chief, as customer courts regulations, and once the RCA ( route cause begins) then the manager of the respective dept will be held responsible. And this is not some sham or scam, take for example Volkswagen, it was a decision of some quality department and Ultimately the chief executives had to be fired or resign, or from Ola or Uber the operations manager had to quit for the mistake of not even their employee, but a driver. Think about how world works it is the sole responsibility of the wing commander for the activities under them.

[@Channel-bj1nz]

4:46 the sign “I need this job. My mortgage is hundreds of dollara a month. With this job, I can barely cover that. I have a company car, but I still have to pay for the gas. Gas prices are high, and I have no savings whatsoever. And it wasn’t even me. It’s so not fair that they want me to resign.”

[@kittykatkittykatkitty]

I work in customer service and I see this kind of attitude every day. I've grown quite used to it but every now and then it stings. Seeing this ungrateful biotch turn on Michael made my blood boil. It's not his bloody fault so why the hell should he lose his job? Michael apologised to her multiple times AND gave her compensation, but she still wants him to lose his job. The level of entitlement is insane.

[@sahrudaym9221]

It is his bloody fault . He is a incompetent manager who keeps incompetent employees like creed around and acts like a child when confronted. It may not be true in your case . But , Michael is a irresponsible boss and he would have been probably fired long before this .

[@claucemicro1080]

He sold her damaged goods, that’s why she wants him to resign. Having said that, he should’ve just listened, not making matters even worse by yelling at her. No matter what she wanted, she couldn’t get him fired but if the top executives saw how he handled the situation, he would’ve been out the next day.

[@sebastiang7394]

It’s also very unhelpful. If you’re friendly to the person at customer service they are far more likely to help you. It can be helpful sometimes to state dissatisfaction but you do so in a calm and sincere voice and you don’t make it personal. That way they are far more likely to give you compensation. If you yell at the poor employer on the phone at most they’re going to give you the minimal help they need to provide.

[@Pan-tc8xv]

4:46 "I need this job. My mortgage is hundreds of dollars a month. With this job I can barely cover that. I have a company car, but I still have to pay for the gas. Gas prices are high and I have no savings whatsoever. And it wasn't even me. It's so not fair that they want me to resign"

[@TimmmTim]

good Sir, thank you :)

[@darcyl.5893]

3:50 "I have literally apologized an infinite number of times over this, and still there are calls for me to resign, calls from an annoying woman and possibly the media alike."

[@pablomiranda5243]

Muchísimas gracias :D

[@tinu949]

You have one day

[@aurelliawijaya4938]

Hundreds of dollars a month? My rent for 1 room is nzd225 a week

[@blumItamar]

"ungrateful biatch hotline!!". best comeback ever, I almost died

[@princesspinkblue]

"Theyre trying to make me an escape goat" 😂

[@MrRetlav]

Michael could be a KZbinr, he already got the apology videos to a tee

[@Jaggybabs]

I like that when he said youtube gets a hold of the story it was a joke but now its actually something that happens.

[@SamAronow]

It happened then too. The joke is that he thinks KZbin is the content creator.

[@sahilsharma2483]

"couple of chickens doing a goat couple of pigs watching" 😂😂😂😂😂😂 Dwight has seen some unspeakable things

[@Pan-tc8xv]

3:48 "I have literally apologized an infinite number of times over this, and still there are calls for me to resign, calls from an annoying woman and possibly even the media alike. Well let me tell you something. Something from the heart. I will not resign. I'm not..."

[@tojo4]

"non-transferrable" Go Dwight!

[@harshpherwani6590]

tojo4 ikr lmao, GO DWIGHT!

[@proofproof8133]

RAWR!!

[@bootesvoid1275]

Consolation gift is no joke!

[@flibbertiggibetcha]

Escape goat

[@atultiwari3754]

Lol

[@SmokeyBCN]

"five, four, three" immediately stats speaking

[@piemuo88]

american flag out of 4 A4 papers :D lost it

[@GachaGachaKingdom]

Almost certainly letter size, not A4 since this takes place in America. But they're a paper company, so who knows. I'm not measuring them.

[@khyati7733]

Lol i never noticed it

[@joqkidroblox2598]

4:44 Dwights "subtle" card drop always made me laugh 😂😂

[@discoantistaat]

The Cards Dwight hold first passing over the camera view and then he dropping them loudly on the floor are good details.

[@after_midnight9592]

I bet her first words to Pam were "I want to speak to the manager."

[@RealityCheck6T9]

"Gas prices are high and I have no savings whatsoever"

[@write2pras84]

Haha when Michael said I’ll give this cheque to someone who’d appreciate it Dwight said “it’s non transferable” 😂😂

[@hhampole]

Michael shouldn't be fired. The guy in charge of quality assurance should be. Checking product quality is quite literally QA job.

[@thelevhart7980]

Yeah, creed is the QA guy

[@PraveenKamboj_Bablu]

Creed wanna know your location.

[@shivanshtyagi3254]

Debbie was not there. What could Creed do? He sent her farewell card though

[@plobclop]

@@thelevhart7980 that explains a lot

[@BicharracoCL]

"You have one day" hahahaha my god that's always crack me up

[@captainfordo2780]

Last time I had a customer like that I told her to fuck off and was rude towards her as well. She hung up after taking offense and I had my friend in monitoring erase the transaction record. I love being in power.

[@Focosmic]

Pam saying cut is the most adorable thing ever 😂😂😂😂

[@Guy-cs8yj]

May I point out that the sex appeared to be consensual

[@Jargon]

What a nice lady who does't EVER make mistakes in her job and immediately resigns.

[@preparetoholdyourcolour7080]

That woman is such a Karen it's unreal 😂

[@footballsfirst1]

-KZbin gets a hold of it. -I think this whole thing is gonma blow over in a week or two. What an understatement, considering that it's implying the series

[@Vitoria-ji6tq]

"let me tell you something. something from the heart" proceeds to read the cards

[@gregsaan]

the way he counts down '5, 4, 3...' so if it did go live like tv news he would say 'i will resign'

[@edmonix6457]

"You have one day"

[@abuibu]

One day for what?

[@edmonix6457]

@@abuibu Lol before I blow scrantons paper to nothing.

[@niamhkellachan4252]

Michael Scott was the original KZbinr apology video

[@arshkhan9408]

1:55 Dwight almost breaks character

[@Nobody-cz3ie]

It's hilarious that his apology video became a threatening/ransom-like video. 😂

[@Vitoria-ji6tq]

i love how dwight memorized the whole speech and mouths everything along with Michael 😂

[@alfiqhar]

I don't understand the american logic. Why should he resign? What does this thing to do with him. Omg of course I will quit my job I had for X years just to satisfy you. HUH. In real life I would have reacted the same as Michael.

[@Xylarxcode]

That's not just an American thing, I'm afraid. I live in France and we have people like that too over here. One time, I had a guy come in to complain that his wife didn't get a large enough discount on her item, even though the discount we gave her was exactly as advertised. When I explained that to him, he immediately demanded to speak to my supervisor and said I was to blame for the 'error' and that he would make sure I would be made responsible for it.

[@alfiqhar]

Who do the people think they are? They want you to lose your job because they are not satisfied with the way you treated them? They are not kings. You have to deal with 100 people a day but god forbid a single one of them is not satisfied

[@poppypopper7123]

@@snowy7492 It's called entitlement and you see it more often when you work in customer service. Especially in first world countries

[@jojolafrite90]

Finding the address of such a person is good for your heath. As are long marches in the forest.

[@kittykatkittykatkitty]

It's true, a lot of customers from first-world countries are like this. The entitlement is insane. I work in customer service and you'll meet people like this everyday.

[@genlea9490]

Michael seemed reasonable with the businesswoman. It wasn't his fault really

[@numairahmad7976]

"Couple of chickens doing on goat, couple of pigs watching." LAMO...

[@TheSlashfan85]

So funny how Michael never understood how KZbin works... although, they did eventually get a hold of it!

[@user-nv2wt4hi8t]

The amount of people like this in the world is hilarious. I've dealt with thousands of people (customer service jobs on the phone where you're getting 150 calls a day so the bad manners stack up over the years) where, although you offer an apology to the best of your ability from the position you're in, even as a formality, they refuse it and force the ball in your court to continue in the face of their blunt rudeness. When she keeps saying she doesn't accept and calls for Michael to resign even though he had absolutely nothing to do with it and no way of knowing or preventing it, that is the attitude of so many people even though it's clearly unhelpful and unnecessary.

[@marny3559]

Mrs. Allen? More like Mrs. Karen.

[@user-mq8bt9iw3d]

good one

[@irwinlee7214]

he literally didn't read the script

[@TheDazzler420]

He read the 1st sheet

[@JimmyIsTheBest1]

KZbin did get a hold of it... right here

[@kingbernard_30]

2:25 Rainn Wilson almost laughed at that

[@sannidhyashetye7464]

I understand Michael is the manager and he's somewhat responsible, but upto what extent? If one small employee makes a mistake, does that mean the CEO or the Head of the company has to resign? I'm just trying to understand the situation cause i was in a similar stuck up recently. 😂 Someone please answer me, I need to know.

[@BartSimpson-jd2vs]

It depends on how big is the mistake.

[@TheDazzler420]

That will not stop the customer to sue you though

[@abuibu]

The writers wrote this thinking no person would be this unreasonable and it would be funny to see how a Michael Scott would react to such irrational behaviour. Unfortunately this type of outrage culture that demands people who had nothing to do with an error or even a perceived or rumoured error be fired and publicly shamed forever... Is alive and well.

[@defectus1769]

Believe it or not unreasonable people have always existed lol, the writers wrote this knowing some people act like this

[@sebastiang7394]

They always existed. Now they just have a platform. And if they have enough followers and twist the story enough they got power.

[@addyy8544]

"They are trying to make me an escapegoat"

[@Kreacher3]

If you haven't paused the video and read those cue cards yet, it's worth it.

[@verylowendgamers7426]

From "I want to talk to the manager" to "I want manager to resign" in 0 to 60 sec.

[@ameysingh997]

" Every single piece of paper will have the f word"

[@faisalyaseen2639]

The eyes of the nation upon us

[@paulpreuss4528]

If i could leave you with one thought - it wasn't me.

[@PavBhaji314]

"May I point out that the sex appeared to be consensual".

[@user-ot1ue5qc5e]

So an apology doesn't help the lady, but Michael resigning does?

[@kapuska1234]

1:45 Goat on chicken, chicken on goat. Couple of chickens doing a goat XD couple of pigs watching XD

[@RealityCheck6T9]

This is beyond brilliant

[@HansPeter-hx5dx]

"and now we're wasting tape" pam holds a digital cam :D

[@somewisealien]

She's supposedly some manager like Michael at the company she works at and had this blunder happen under her management. Why doesn't she resign?

[@TheDazzler420]

Mortgage and gas statements were so brilliant!

[@jodiem5107]

She was being a bit unreasonable. If she was asking anyone to resign they should’ve asked them to fire the head of quality insurance not the boss. He’s not even the head of the company 🤦🏾‍♀️

[@PretentiousStuff]

One of the best episodes of the show

[@RegularDude00]

"obscene and horrifying" lmao maybe obscene but horrifying!?

[@alexanderamaya6977]

I work at a call center, 90% of North Americans act like Ms Allen. Really accurate they way she reacts.

[@bruhzinho5787]

I mean who the hell turns down 25 reams of top quality Dunder Mifflin paper For free

[@blurryface3619]

"I'm calling the ungreatful biach hotline!" My god Michael can be such a savage lol.

[@biggbals4375]

Love how he says ''Everything''

[@DanielPeeters]

"as a jester of gratitude" XD

[@alonsobruni8131]

Devon wouldn't have missed the quality check :D #teamdevon

[@bryanmellado2874]

How would one react if someone says "I don't accept your apology "? I have no idea tbh

[@mohammedhridoy2611]

"You should resign" seriously though how does that resolve anything? :3

[@lestatlunar]

Yeah, its the paper mills fault, not the office staff. And shes a type of a person whos a karen.

[@juliokim4918]

ungrateful biaaaaatch hotline kkkkkkkkkkkkkkkkkkkk

[@sanjai5029]

And she says " okay"

[@chrishargreaves8016]

Just to be fair, what does Michael expect this woman to do? And considering it was Creed/Debbie Brown's fault, Michael shouldn't really take the fall here.

[@borissmalov5085]

michael the ultimate escape goat

[@Factsworld_001]

Is she Pam's real mother? She looks so much like her.

[@SINC0MENTARI0S]

No she doesn't. Too different.

[@ehmd37]

him standing with the check lol

[@Xylarxcode]

I didn't grow up on a farm, but I did grow up near several and it's true. You kinda get used to seeing animals doing each other right out in the open. Animals get busy too. You get used to it real fast and it doesn't seem like a big deal anymore. After a while, it just seems normal. The reaction cityfolk have to it is funnier then seeing the actual animals do it.

[@jakubwrona2040]

The American flag in the background... hahaha. I can't...

[@Foxy994Anime]

"Mature mom"

[@jonahlindhe756]

Tbh it really wasn’t Michael’s fault. Why should he leave?

[@Tocy777isback0414]

Well KZbin did get a hold of it :D

[@callum_92]

I don't remember this scene, are a lot of these clips on youtube bits that were cut/left out from the series?

[@xxFR12]

Maybe you were too drunk because this is in the show

[@timmo5192]

I remember when i was 18 and a waiter i had a shaved head and there was a hair in a ladies food and this is basically what happen lol and im pretty sure it was her hair.

[@ysammo214]

theyre trying to make me the escapegoat

[@Abhhijitviktor]

You have one day! 😂 they always give ultimatum

[@michelmulder5770]

Havent seen this scene.... it's GOLD

[@naraintulshi513]

"then youtube will get ahold of it"

[@Reza-sl4jm]

I didn't know it had a jetliner, lol🤣