The Pros & Cons of Big Bad Toy Store! Why We Prefer This Fan Channel!

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Every week Nate and Justin come together to talk about mainly Star Wars the Black Series. Reviews, news, rumors, announcements, lists, vlogs, small topics, and more!
#starwarsblackseries #starwars #blackseries #blackseries6inch #hasbro

[@Gabriel_builtonce]

I agree with almost everything. Another minor good thing about BBTS is that their pre-order availability updates in real time so when someone cancels a sold-out pre-order it becomes available for whoever has been refreshing that sold-out page every so often 😂

[@OutOfTheBasement]

100% agreed! -Justin

[@ilikepancakes2368]

BBTS is my go to fan channel when it comes to pre orders and getting new figures. They always got some good items in stock and I also love their package grading system since each delivery guarantees that your items come in great condition. Not to mention that their customer service is reliable and they always answer back by the next business day. Of course, my only gripe with them is how some items tend to come in later than the posted release date but that is a given since they mentioned that the release dates is just an suppose estimate and not a guarantee. My other gripe is also how some items tend to come in earlier than expected so I had to cancel some preorders since I couldn’t afford them at the time and those same items manage to sell out before I even get the chance to afford them. But other than that, I never had any major problems with them. They are still reliable for the most part and their Pile of Loot system is my most favorite thing about them.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@ezragrun]

I've been a BBTS customer for 20+ years. I love this company! I've had nothing but good things to say about them. I believe the first thing I ever bought on their store was a Takara reissue of GI Starscream back in 2002 or so. Their preorder setup is great, the POL option is amazing, and they package items together better than most. And the $4 flat shipping...as a Transformer collector, let me put it this way: if you combine the POL with $4 flat shipping, you are getting an amazing deal! I've had huge Titan/Leader/Commander class Transformers all packaged together in one shipment...for $4. That's nuts, in a good way! Their customer service is also second-to-none.

[@btbcc12859]

Same thing, the box was huge!

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@powertoy3167able]

They also charge a $1 or $2 over retail on all G.i Joe Classified Series figures

[@btbcc12859]

But that's comparable to what EE does.

[@OutOfTheBasement]

Appreciate the info! -Justin

The biggest con about bbts is they are one of the last online stores to get anything and by that time i already have it from places like amazon or even ebay if the price is reasonable . Bbts is my plan c to get items even though i order from them all the time but rarely ever actually buy them so i have to disagree on your first point they still slow . I also notice that they tend to never get drop dates right and when they do its always a bunch of stuff i cant afford at the same time so i wind up canceling them . I also never use pile of loot because im not waiting to ship stuff i already paid for i want them in the mail that day if possible . I will say they do have great customer service i give them that ,and they are reliable about getting stuff even if it takes them forever to actually to get stuff . But my go to first choice is always amazon because they know exactly when stuff is coming so i can budget to get what i want ,they have the fastest shipping that is reliable and i dont pay anything since i am on prime so there is no online store better . But ,to be fair there is a problem with preorders selling out if u are not quick and they often dont have products that bbts does have .

[@OutOfTheBasement]

Idk we've been getting stuff really early lately. It's anecdotal, but I highly disagree. -Justin

@@OutOfTheBasement i dont collect star wars

[@UTubeHandlesSuck]

@@OutOfTheBasement And "anecdotal" means _"statistically meaningless opinion."_

[@roccoborghetti4693]

I usually pre-order from BBTS and I’ll do a few others like Entertainment Earth, Nerdzoic, etc. and whichever ships first I’ll cancel the others. This saves me from the bullshit that EE is known for with canceling pre-orders months after release due to “unavailability”.

@@roccoborghetti4693 thanks the pro way to do it ,order everywhere and first come first paid . However ,i dont order from any store i have to pay up front . So its amazon ,bbts or ee and amazon is my preference but really i get 90 % of my toys from ebay .

[@brettonfett]

You guys are spot on with your pros and cons. One thing I would add though regarding the collector grade upgrade service, you’re not really paying extra for better protected shipping, it is for figures they got from the manufacturer that are in the best condition to begin with. They hand select the best ones for those that pay that extra fee. This is why they can go out of stock on collector grade items. Also they offer a substandard option for figures that have really damaged packaging for a bit cheaper which is also nice for when you want an opener.

[@OutOfTheBasement]

Appreciate you, Brett! -Justin

[@Fuzzy_Barbarian]

As an Australian, I *wish* we had something like BBTS. We *sorta* do... but they're kinda meh... ish. And they're the antithesis when it comes to speed. I've only ordered from BBTS once but it was packed really well and the shipping was a fair price. I've always heard very good things about BBTS... for domestic figures. It's a whole different thing with imports. Like, a different hemisphere. BBTS has had a few instances recently where they were price gouging *pre-orders* for S.H.Figuarts. I know they're essentially buying it themselves, but some of it is transparent price gouging. As in, when they're called on it, they sometimes lower the price, so clearly the price didn't need to be *that* high to turn a decent profit. For imports, 90% of the time you're better off getting it from a Japanese/import site yourself.

[@OutOfTheBasement]

I've definitely seen those SHF examples you speak of! Thanks for sharing your perspective, Fuzzy. -Justin

[@coltonrobinette6412]

Bbts is great. What I didn't realize, you don't pay taxes on your orders until you ship. So you get a massive pile, 4 dollars to ship with 60 dollars in taxes.

[@cejaprime]

Agreed. That’s why I don’t use Pile of loot anymore.

[@btbcc12859]

Of course because your taxes is determined where you are shipping. That can't be done X days in advance.

[@coltonrobinette6412]

@@btbcc12859 exactly, not necessarily a problem. Just surprised me the first time I shipped. A big pile.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@25toys3]

I’m going to give BBTS a pass on the “scalping”. Hopefully, it’s not out of greed, but to help offset the cost of the hundreds/thousands of Dark Troopers, Landos, and Zoriis that they’ll sit on forever.

[@OutOfTheBasement]

I'm sure they will forever be in their store, lol. -Justin

[@jeffrussell2981]

BBTS is awesome. Always great packaging and the pile of loot system is by far the best to let me manage my shipments. They also give shipping options which is hard to find anywhere else. I've moved nearly all of my pre-orders to BBTS now with the exception of items that are Pulse exclusives.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@shawnvanhorn809]

I use both BBTS and Nerdzoic and both have “pile of loot” available. I’ve gotten figures faster with Nerdzoic but he has limited stock on hand. His packaging is also amazing. So, if you’re looking for great companies to buy from, as a 30+ year collector, those are my recommendations.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@amazingspidermew]

Man that Dorkside callout at the end was priceless 😂

[@OutOfTheBasement]

No sympathy for them. -Justin

[@twohandedaxe1212]

BBTS has the best packing. Every other store has loose packed my stuff and caused damage.

[@OutOfTheBasement]

Totally agreed. -Justin

[@Mat25091]

Pile of loot is fantastic. As a UK collector, I use Star Action Figures when I can, but one big issue is needing to pre-order ASAP as things sell out these days, and then you end up not just paying the full postage, but end up with way too many deliveries. If stuff remains in stock, you could cancel and re-order but they warn too many cancellations can get your account blacklisted.

[@OutOfTheBasement]

I've heard that as well about the cancellations! -Justin

[@theperceptor9287]

Hello Justin and Nate thanks for sharing your thoughts on the BBTS. I agree with you that BBTS is the place I probably preorder from 90% of the time. Unless it's a store exclusive or if Amazon has it cheaper because they offer free shipping, young Anikin Skywalker for example was up a couple of dollars. I live in Pennsylvania so the $4 shipping is a bit slower, I get mine about a week and a half or so. The longest I've waited was about 2 weeks for one order. I'm fortunate that my orders are usually shipped by the US Mail or UPS, once by FedEx but no issues with that time. I'm a big supporter of the Loot Pile feature. I'll let my pile just fill up over the 90 days and I'll add to it when Black Series Figures go on sale/clearance now that they allow you to add those to your loot pile. My Destroyer Droids are in my pile of loot waiting to be shipped. I've never needed to use their customer service number, thankfully. I only order from Entertainment Earth if it's free shipping like the holidays or when the black series wave that had Boba Fett from the Tuskin Raiders village in BOBF series because they offered a slight discount for the case and offered free shipping. Thanks again guys for sharing your thoughts on BBTS, I appreciate your efforts to help keep people informed. Take care and I'll catch you both later, Tom 👍

[@Tenucha]

I only just started using BBTS because of the reissues... I hadn't really used it before. I always hear positive things about them and their unique pile of loot, but I have also heard you can wait a VERY long time for preorders to arrive and ship. Most of my Black Series reissues are over there and some of the recent NECA like American Werewolf in London 2-pack David and Jack. Thank you for putting out this video! Been hoping I'm even using the site right

[@OutOfTheBasement]

Nice! Thanks for sharing. -Justin

[@trippin_ninja]

I'm STILL waiting on my Black Series Ahsoka (Padawan) figure preorder from BBTS. 🤣 Been using BBTS since 2017 with no complaints, they get shipments down to my neck of the woods in Florida pretty quick too. Pile of Loot was the main selling point for me.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@troydodson5366]

BBTS is awesome

[@OutOfTheBasement]

💯

[@miguelbernal322]

Greetings guys!! In my experience BBTS worked very well. The first and last time I sent a shipment to my country (Mexico) the shipping cost is not that expensive, what is expensive is the tax that my country charges me. That is why in any case BBTS purchases were sent to the home of a relative who lives in the USA and when I go to visit my relative's house I bring all my purchases (on some occasion on your channel I had already talked about my form shopping). For this reason, the Pile of Loot purchase method is very useful to me. Cuídense Amigos !!!

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@jameslohr4943]

I've been using BBTS for years and I've had an almost 100% positive experience with them. I've had to do a few returns with no issues. Unfortunately, since moving to Alaska, I've lost the $4 shipping option but their prices to get stuff up here are pretty reasonable. The one thing I wish they had was a point system. I collect masterpiece scale Transformers and use an overseas company called ShowZ who lets you accrue points with every order. After a certain number of purchases, it's nice to occasionally get a figure for a heavy discount. Great episode guys!

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@paulslaunwhite814]

Nice! In Canada, I use 2 options for the pile of loot style purchasing., Ecollectibles in Alberta has free shipping over 125$ in which you can work up to. Toysnowman in Quebec does the same only it’s 150$ for free shipping. It’s awesome. Shouts from Nova Scotia!!

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@paulslaunwhite814]

Sorry guys, correction. Ecollectibles is in Ontario. I was thinking of Toynado, or maybe TF toys? Or maybe Maple and Mangos which is an odd name for a toy store but, yeah, it’s Canada, we be wacky. lol

[@johngarrett157]

Just a small downside to Pile of Loot that I’ve experienced. I have had a situation occur twice where when I request to ship my Pile of Loot that they aren’t able to find all my items. The last time I recall it happened was when I paid retail for a Marvel Legends Gamerverse Iron Man Abomination BAF wave figure. It had paid for it and they held my money for almost the whole 90 days. When I went to ship my loot pile they sent me an email saying they couldn’t find it and credited my credit card account a refund. They did give me a $10 coupon for the next purchase. FYI that figure was going for about $50 on the secondary market at the time and I ordered it a couple of years after it’s retail release. Somehow they supposedly had some in.

[@ilikepancakes2368]

Ah that sucks to hear. I remember pre ordering a Terminator 2 Hunter Killer model kit from them but by the time of the release date, they sent me an email saying they had no more in stock so had to cancel my preorder. Which was a bummer but it is what it is and that was the only time I had something like that happen to me. But I find that BBTS is still reliable for the most part. You have to remember that BBTS is a huge warehouse and they have tons of items coming in monthly. They might always have some items lying around that they have to dig through first.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@guille5959]

If you have a bunch of items there is a big charge when it ships which is the tax for all the items you are purchasing.

[@hanshotfirst3937]

Thanks for highlighting BBTS! As a collector in France, I usually order through local fan channels or European options. But recently I pre-ordered some of the BS re-releases from BBTS as it was the only way for me, moreover at retail price, and the experience has been positive so far. The PoL is a brilliant concept and international shipping rates seem indeed very reasonable (excluding specific country VAT and customs taxes). Looking forward to receiving my loot!

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@_-5163]

It's cool you guys found eachother!

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@EyeSurpri]

I have noticed BBTS jack up prices to almost scalper-like pricing on many highly-sought Collectibles, which I stay away from like the plague. However, as you mentioned, their dedication to shipping is indeed top notch. I used to use EE, but lately, their "MINT Condition guarantee" for their packaging has been severely lacking as of late.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@Dillrnbng]

Living in Southeast Asia, I only tend to order for BBTS as a last resort and it gets to my doorstep fast if we get the right shipping provider. Their 8 USD shipping for a single figure is truly worth it and affordable, it'll definitely cost more, about 16 USD for a larger-sized or heavier figure like NECA Ultimates or McFarlane Megafigure. Their price-gouging still stinks though, we've seen that with those DC Multiverse Platinum Chase figures as well, which I'm sure Nate knows.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@mrdude88]

What I don’t like with their pre-order is that you are simply putting your name on a list. Because not monetary transaction happened between you to them, they don’t have to give you the item. This happened to me when I pre order the whole Marvel Legends Retro card Spider-Man wave and I got everyone except the Black suit Spider-Man. Their price is generally good (most of the time) but lately their Japanese exports are $20 more than their rivals from the U.S. and I’ve gotten item removed from my Pre-Order because they won’t be getting any more of the item. Which sucks because I was depending on BBTS to get the item. Their response was, they are a small company and do not get shipment like larger company such as Target and Wal-Mart, which makes no sense because they’ve been around for 20+ years and have so many people supporting them.

[@OutOfTheBasement]

Would you rather pay up front for pre-orders? Because I wouldn't. -Justin

[@willisjackson7029]

They used to sell everything at suggested retail prices and their flat rate shipping used to be $2.99 but now it’s only worth the purchases if they’re on sale. But I have had good customer service with them on a few different purchases.

[@OutOfTheBasement]

Thanks for watching, dude! -Justin

[@frankschuler2867]

I've used BBTS for a LONG time. I use Pulse for most of my Hasbro stuff, but I use BBTS for just about everything else. They have never let me down. Sometimes they get stuff earlier than other places...sometimes they get stuff way later. I don't care, though. I don't need to get my stuff early, I just want the peace of mind that it's going to show up reliably. I don't need to be in a rush to put another piece of plastic on the shelf, and I don't put in preorders at multiple places and then cancel a bunch when the first retailer ships. That's gonna be detrimental to the hobby in the long-term. I don't trust places like Target, Amazon, Walmart, etc. to come through on an order or send me a properly packed shipment either. And, with the pile of loot feature and the $4 shipping (not to mention the savings in time and gas by not having to hunt physical stores), I can stomach the extra few $ they tack onto the prices compared to alternative retailers. I am disappointed to see them engage in some of the sorta scalping stuff they do on occasion (like the NECA TMNT LootCrate stuff, for example). I get it...they're a business in business to make money...but I do think it IS kinda scuzzy.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@smolbean3273]

If you think the price up charge is high for Black Series by a couple bucks, Import figures on BBTS make a couple bucks for a Black Series look like a steal in comparison! We’re talking like 10-15 dollar upwards pricing! as a pose to some other online retailers where I could get some of the same Import figures for like half of that increase! Not really a Black Series specific question but a vent nonetheless:3

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@smolbean3273]

@@OutOfTheBasement No prob Justin:3

[@groscas]

i agree with shipping roulette ,im in canada and order from BBTS ,when i select DHL ,they take forever and charge insane taxes PLUS they don't bring to my door ,they give to some 3rd party last mile group who also take forever.

[@OutOfTheBasement]

Thanks for sharing your thoughts! -Justin

[@SHINOBI-03]

I have my issues with BBTS, but I'd trust them more than Amazon or eBay or whichever retailer around. My only three gripes about them are the prices, being late to deliver than most other retailers, not not giving any alternate options for international shipping.

[@OutOfTheBasement]

Thanks for sharing your thoughts! -Justin

[@dawfydd]

New Zealand only has one fan channel option, "Ebgames" aka Gamestop in AU/NZ Problem is the deluxe/gaming greats cost 50% more than an average black series, before a slight price increase a few dollars. $40 NZD for the main line jet trooper with yellow on the shoudler, $60 for the gaming greats jet trooper without that yellow paint so less.. for more. Similarly deluxe figures start at 60.. and TVC is 30 (though now 35-39 at ebgames, as black series also went up to 45-49) Malgus was meant to be $80.. but they fucked up and sold him at 40$ lol and i got a pair at that price great figure. But stuff like Arc trooper Jesse? or was it Fives? was exclusive and ended up costing extra.. Otherwise my options are shipping costs that are too much from BBTS - or amazon and hope for free shipping in AU or US store fronts, but they don't get fan channel.

[@ne0nsunlite916]

DHL fills containers first before they ship internationally. There has to be enough to warrant an overseas shipment, thats why the cheaper shipping takes so long.

[@OutOfTheBasement]

That makes total sense! And honestly for international the wait would still be worth it for only $8 international shipping. -Justin

[@JH-uh9zc]

I've used them for probably 20 years. My only complaint with them now comes from NRD they take now on figures over $120-130.

[@OutOfTheBasement]

Hmmm yeah I don't have any experience with that. Thanks for watching! -Justin

[@MarkyD1967]

The one con I have for BBTS is they don’t sell by the full case for TVC or Black Series shipped in the original full wave box from Hasbro. EE is the only place I know of that still sells full wave cases (RIP DorkSide), which I like to order to get the best quality for my MIB/MOC collections. Had BBTS sold by the case they’d get a lot more of my business. Still use them for occasional one-offs from time-to-time. Great summary of a good supplier. 😬

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@CC-nt4zi]

The only issue with BBTS is their customer service. They never take ownership with their mistakes. But mistakes rarely happen with them.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@learning2bcivil]

I actually switched from Entertainment Earth to BBTS. With EE my packages we’re getting lost, or they would come missing items, or the not mint items looked better than the items that were supposed to be mint. Although they would try to fix the issues enough was enough, besides I do get a better deal on shipping and I love the pile of loot idea.

[@OutOfTheBasement]

Nice! Love BBTS. -Justin

[@charlesalexanderjr2247]

Ive never had any major problems with bbts. Im in va and it almost always takes 2 weeks from time shipped to in hand. Ive had the mis fortune of getting it thru dhl......a nightmare! Near 3 weeks. Id say my main grype would be that 90% of everything ive ever preordered....i will find it in store 2 months before bbts has it in stock.

[@idiot_city5444]

That's why I've never bought anything from them at all, I can always find it in store literally months before 98% of the time

[@charlesalexanderjr2247]

@@idiot_city5444. Most of my orders nowadays is stuff they have in stock. I always just pray tha DHL isnt involved.....the truelly are the worst! Super long delay. They leave the package in strange places. One time even leaveing it on the edge of the road like 10ft from my mailbox when the box would easily fit in mailbox.

[@OutOfTheBasement]

That's definitely true, but all this prequel stuff has been fan channel exclusive. -Justin

[@jeremykulow1970]

I live 17 miles east of BBTS in west central Wisconsin. If I chose $4 shipping, they send my package to Illinois via DHL where it sits for a week. If I spend a few dollars more, I get it next day because the hub for FedEx/USPS is in the Twin Cities.

[@StMichaelWarrior]

I don't know who said BBTS gets items last, not true. For at least a year they get the figures the same day it drops everywhere else.

[@OutOfTheBasement]

Yeah that definitely isn't true for Black Series. Totally agreed! -Justin

[@StMichaelWarrior]

BBTS is and has been my go to for years. I live on the east coast southern east coast and for a flat 4 dollar shipping fee I get my order in under 5 days usually. I know BBTS normally charges a buck more than other sites, but the packaging quality alone is worth it. Definitely in my opinion the best place for collectible action figures. Fricken places like Amazon... half the time they ship in a bubble bag, Walmart is horrendous, my second option is Target if they happen to get the items.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@YouTubeNowShowsHandles]

I’m in Washington state usually get my stuff shipped via FedEx usually takes about a week for delivery the dollar over some products is weird but I imagine it’s a way to make some more money from offering the flat rate shipping we all love so much.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@jefferyjones8399]

Big Bad Toystore really does do great customer service too. I ordered a Mafex figure and it snapped as soon as I opened it. They gave me credit equal to the amount of the figure so I can order it again or choose something else. Mafex isn't cheap.

[@OutOfTheBasement]

That's awesome! -Justin

[@pancakericeP]

Californian here, everything takes like a week-2 weeks to get here and its almost always DHL 💀 still id always buy on bbts if i cant get it in person or on amazon before hand

[@GenX_Brian]

I prefer Hasbro Pulse although I do occasionally use BBTS. The premium membership is a bit steep at $50 but the free shipping makes up for it over the year. I do agree BBTS is the best at packaging but not a big fan ofDHL for delivery. Thanks for the vid, it’s nice to see how other collectors are buying

[@firefly44220]

2:30 I never get anything early. I find it in stores, eBay and otter online sources first. I mainly buy gi joe classified and a few transformers. A lot of preorders sell out early. I have a few gripes but overall they are a good company. Been buying from them for about 10 years or more and they’ve been pretty good. Good customer service and packing. Shipping can be slow and I get unexpectedly charged for items that arrive earlier than expected but I’m guaranteed to get my items and in great condition. $4 flat rate shipping is good as well for pile of loot

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@maxwallace2123]

na fuck that, I'm all for BBTS flipping target exclusives as a Canadian where target doesn't exist. BBTS is a hero for doin that.

[@Masonicbrother]

There is certainly a pecking order for pre-orders. Get in right as stuff drops and you will always get them on the first shipment. 2nd shipments are like a couple weeks later or longer. That is the main reason why people think BBTS are one of the last to get certain items in stock. It is those pre-order items that sell out fast, which makes them have to fulfill those pre-order folks first. When i get an email telling me my items are in and being sent to my loot pile, a alot of times its never shown on their website. Other fan channels like EE will still post the shipment on their site but will put the tag sold out, pre-ordering again etc.. BBTS does not do that for some reason on those first pre-order shipments. So it leaves people thinking BBTS just dont get stuff in weeks or months later. I really think Big Bad needs to just post that the first shipment is sold out due to preorders and let everyone know more are on the way type message.

[@enrique6335]

This must be why I only received an In-stock notification for my Black Series Darth Malak preorder that I made all the way back in January 2023 this April. I don't remember when he and Bastila were announced exactly but the weird thing is I got her last August.

[@ilikepancakes2368]

I think when it comes to pre orders, BBTS has a “first come, first serve” system. That’s why some customers get their orders early while others get them later. I sometimes preorder on the day when the items drop so that’s probably why I always managed to get them earlier than the suppose release date.

[@Masonicbrother]

@@ilikepancakes2368 Thats what i do most the time. I preorder the moment things go up for sale, getting them locked down. Like right now, the Hiya Mothra Emerald variant just came in a few days ago. But most people wouldn't know it because its not on BBTS webpage. I was sent an email that it came in and processed to my loot pile. Everyone else who either pre-ordered late or didn't, will have to wait for the next shipment.

[@Pedro1136]

I’m so jealous of US collectors. So many options for figures, you even get Hasbropulse. The shipping to my hemisphere is rough

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@michaelcoiro9830]

Generally I dislike ordering even though it’s easier in a lot of ways, but BB has always been my go to for all the reasons why you mentioned. Great vid guys

[@OutOfTheBasement]

Do you miss the hunt? -Justin

[@michaelcoiro9830]

@@OutOfTheBasement I do. Where I’m at in Nj in proximity to a lot of stores and special shops, I can find a lot of what I need. And the new pre order exclusive sell outs make me nervous. I entirely understand why ordering online is a better option for the masses however

[@CommanderMarsh]

You know you could almost make an argument that Black Series as a whole could stand to be exclusive to fan channels. I know people still love physically searching for figures, but as an adult collectible online only would make a ton of sense.

[@OutOfTheBasement]

Big box always needs to be a thing though. Fan channels are nothing compared to the volume of Target, Walmart, Amazon, etc. -Justin

[@DanielHedman-lr1pw]

Great run down guys. I have not used BBTS yet, but now I will definitely check them out. I have used EE many times but their shipping is border line hurtful.

[@cyrinix]

Yeah honestly the customer service is usually okay, but I've also had some like odd pushback. I think A LOT of people took advantage of how nice they were over the years and they had to reign it in with being helpful. I remember many people saying they were able to keep Mafex figures with bad QC like it was nothing. So those days seem to be long gone, or it just depends who you talk to.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@Cornholio174]

Speaking of BBTS getting things early k hope they get the super battle droid since I have 2 destroyer droids in my pile of loot and would like to get them all at once.

[@OutOfTheBasement]

Hoping we get SBD and Sidious soon! -Justin

[@theengine8]

Yes, I’m a huge fan of BBTS. All your points reflect my experience with them. And what I experienced with their customer service was stellar.

[@OutOfTheBasement]

Thanks for watching, dude! -Justin

[@forshootsandgiggles]

I prefer them too. Cool thing about Pile of Loot is you get the figures first before others.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@aelkat4218]

Pile of loot option would be nice considering shipping to Australia costed more then Rex and Fox figures together.

[@OutOfTheBasement]

True that! -Justin

[@gcell10]

Been a bbts customer since 2010 never had any issues, unlike Toywiz who I ditched when I discovered BigBad

[@OutOfTheBasement]

Nice! Thanks for watching!

[@dennislogan9836]

I bought a TVC ESB Boba fett vintage comic art from an overseas seller on eBay and I was so frigging pissed!! Because they put it in a bubble mailer and b4 putting it in the bag they wrapped the shit out of it with bubble wrap and the card back was in the shape of an S and in total the figure cost me around $60 and I know it was my fault but never again will I do that

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@NorskyWay]

Great video, good arguments for and against! Interesting to hear they’ve gotten faster with their stock. Last time I used BBTS was with the commander bly rerelease years ago, and I remember that being pretty late. Shipping was at an alright speed, but nothing amazing. Pretty good price wise compared to getting stuff locally here though!

[@OutOfTheBasement]

Appreciate you checking out the video, Norsky! -Justin

[@KevinApgar]

I prefer BBTS primarily because I can preorder something and not pay for it u til they have it in stock. Translation: I can cancel anytime prior to them receiving the item with no penalty. I am also really close to BBTS’s HQ. I have also ordered from 5ktoys and while their selection and prices seem fine, I hate having a non-refundable deposit on preorders. I get they’re protecting themselves, but I dislike it.

[@DesperadoDingo]

I've seen talk online that BBTS does punish cancellations over time. Anecdotal forum bitching, but a pattern was established that people that cancel often get bumped to the back of the queue or lowest priority fulfillment. Guy on the Fwoosh forums felt this happened and started a new account. New account always fulfilled first over his "damaged" account. I can't speak to it myself.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@enrique6335]

As an international customer, I like BBTS but many of the pros listed here don't apply to someone like me. I get no savings in shipping and if anything relying on Pile of Loot is a surefire way to increase the value, size and weight of my shipment and increasing the risk of being hit with import fees. Just have to be careful not to add too much stuff, especially expensive and big items, into one parcel. As for the price-gouging, it's real and it's unfortunate. I remember when Hasbro first reissued Siege Jetfire for 89.99 and once the initial preorders ran out, BBTS had it up again for $94 once they got notice of a second batch. And I've also been a victim of inconsistent shipping companies. Most of the time my package takes a week to even be shipped and one time my parcel, for some reason, travelled all the way to Europe before returning to America. I'm in Mexico, btw.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@daftpikachu5606]

Love BBTS but the exclusives from Premium Bandai are marked up almost 50% usually. Still I rather pay them than some random scalper.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@issakfletes3326]

The shipping is $4, but they tax based on the price of the items so you will end up paying for much more! For example Im paying $15.13 tax for a $99.99 figure and Ki-adi mundi for $25.99 in one shipment. Does this make sense? Not hating but I'm just trying to undertsand.

[@OutOfTheBasement]

Yes you pay taxes when you ship, I know that. -Justin

[@star-frostwasteland9975]

This channel is hands down the best place to come for black series products, info and reviews! Love the vids guys keep up the awesome content!

[@OutOfTheBasement]

Appreciate your support! -Justin

[@allenniumfalcon]

Last time I'll ever order from BBTS. Bought a Star Wars box set of wave 1 Retro collection figures. Arrived to me in the UK with a huge hole in the box and damaged cardbacks and figures, as though the box had taken a football kick.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@anthonyismael09]

I prefer Pulse and subscribe to Pulse Premium. I collect several figure lines from Hasbro (black series, vintage collection, classified, legends, etc.) so making all of my purchases in one place is so much easier to keep track of.

[@edgarcoss7662]

Yeah but sometimes you have it on your loot, and even that you already pay for it, when you ship it, is not available and you loose it and didn't know about it

[@OutOfTheBasement]

No, when a figure is in your "pile of loot" it's yours. They're not going to sell it. You pay for it when it arrives into your pile. If that's ever happened to you, it was a mistake. -Justin

[@poogie4812]

Since the Fwoodh guys shop closed in Murfreesboro TN it is good to know bigbadtoystore and Nerdzoic are on the I-75, I-90, I-64 path

[@birdsinboxes]

I'm in eastern PA and it really doesn't ever feel like a long time to get my $4 package from BBTS. Generally average about 5 days, which feels fine to me. EE on the other hand, and this may just be a perception, feels like it takes like two weeks + to get a package from them.

[@dremelrocket9572]

This is true, I think maybe a year or two ago bbts took long to ship but now it's been pretty quick, sometimes too quick. I'm running out of space, haha.

[@OutOfTheBasement]

Yeah for $4 I think that's fine! Thanks for watching, dude. -Justin

[@birdsinboxes]

@@OutOfTheBasement U bet... been lurking a long time. I find that I sync up with many of the same opinions you guys have and appreciate the even handed approach to SW in general... I have many issues but the hateoraid channels are not my bag. 48 in a few months, grew up on the OT, collected POTF through ATOC, took a break and got back on with the first Black Series batch and then basically stopped after the Last Jedi. But when an OT figgy comes out I'm all over it and Out of the Basement has been sort of a way for me to let the SW love back in. So, thank YOU!!

You are not wrong ee charges the most for shipping and takes longest to ship i will go to ebay before i buy from them

[@punaforager]

Hasbro pulse for Hawaii is just bad, really bad. BBTS is awesome… I’ll pay the extra few bucks just to keep them open and thriving… I don’t care if I get something first or last, as long as I get it. I’m 49 years old, I don’t wait around the mailbox waiting for this stuff to arrive. It’s more like, I get to it on the weekend and not as important as other stuff I have going on. I love collecting. I really think the pile of loot feature is the selling point, where I don’t want 25 individual items coming in the mail per month, it’s the solution. One con is that when they have a toy reduced, like a Heman origins for $5 believe me it’s not going to be collector grade. The reaction figures too, if they are discounted it’s because something is wrong with it, but they don’t disclose that. Me I was more thinking they had too many or they weren’t selling. It’s like that on eBay too, I have yet to get a reaction under $10 that looks great and I could throw it in an acrylic display and be happy.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@Albertk96]

Nice video guys, I bounce between Entertainment Earth and BBTS. I'm on the West Coast so Entertainment Earth is closer, and if you work it right, you can pay a slightly lower cost and get free shipping via Entertainment Earth. You didn't mention the free shipping over $75 at EA.

[@OutOfTheBasement]

We didn't mention the free shipping threshold on GameStop or Pulse either, it wasn't really meant to be a 1:1 comparison video. -Justin

[@roguekiller627]

I agree with the Entertainment earth shipping issue. I have worked and managed a few different warehouses. Ranging from medical supplies to automotive parts and both Ups and FedEx offer reduced prices for shipping if you ship volume.

[@OutOfTheBasement]

Interesting info! -Justin

[@Wilbon16]

Of the Fan Channel options Big Bad is also my preferred option. It’s better to support a dedicated toy store rather than an actual evil corporation like Amazon.

Ha amazon is the best you are delusuonal while u wait a year to get something a year or more i will have mine already at my door when i wake up in the morning

[@OutOfTheBasement]

100% agreed. Thanks for watching, Wilbon! -Justin

[@etb7856]

I order EVERYTHING on bbts Unless it’s a pulse, or store exclusive and I can’t buy it from bbts.

[@OutOfTheBasement]

Nice! -Justin

[@TheStonedMandalorian]

Dope of you guys to share your knowledge and opinions with the community. I have nothing but positive things to say about Big Bad. You can’t beat the pile of loot system. It’s so convenient and is beneficial to not only us collectors, but BB also gets to keep food on their tables. I enjoyed the video guys. See y’all in the next one.

[@OutOfTheBasement]

Appreciate you, Stoned! -Justin

[@vadoraid2517]

Yeah despite them being higher by a $1 or 2 I agree with y’all’s points. Rookies. The $4 shipping is great but caution: you control what’s #hipped but if you ship everything. My first loot. Pile I had requested (like in 2015) was huge: 3X3X3. Cubed box neatly packed with my my loot & bubble wrapped, I miss the flyer cards, advertising the sites header page now you get a sticker

[@OutOfTheBasement]

Appreciate you sharing! -Justin

[@dboot3887]

BBTS is wonderful for us in Germany! Reliable and friendly overall.

[@OutOfTheBasement]

That's awesome! -Justin

[@ruehlthirtyfive3817]

Like when dorkside toys was the thing and then they close doors and stole all of my preorders money, I don’t trust any of this companies at all

[@OutOfTheBasement]

Thanks for watching! -Justin

[@DaisZX]

You guys sound like Rob Paulsen voicing two different characters talking to each other. This is not an insult.

[@OutOfTheBasement]

Lol!

[@notobi-wan8344]

BBTS is my go to site even if im in EU. Pile of Loot is lifesaver for me. Just shipped 20 item pile this week. Shipping was 70 dollars sure, but its still much cheaper than local sellers. Pulse EU might be cheaper sure but there is just something about opening massive package compared to single figures

[@notobi-wan8344]

Plus BBTS has many older figures Pulse dosent have

[@OutOfTheBasement]

Was it 70 dollars because they don't charge for tax up front? -Justin

[@notobi-wan8344]

@@OutOfTheBasement Nope. That was cheapest shipping they offered me

[@notobi-wan8344]

@@OutOfTheBasement and i dont know where you got that 8 dollars shipping info. I checked for fun that shipping for 1 figure is 16 dollars for me at cheapest

[@dazester]

Hello Justin. This the second time I heard you telling that BBTS sale the Capt Rex for 59,99.( the price price I paid 25,99) This is not the price they sale it before the item is sold out. I personaly buy thoses item and the price was lower. They change the price after the sold out. Check this out! Thank you guys for your show. Good Job. All of your other point on BBTS are right. They are really great. I order from Montréal.

[@joep84]

I live in WI so I love BBTS. Pulse Premium is more a value for me though. I like my figures to ship as soon as available. Over and over again.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@sidearmsalpha]

I think they are great for the most part. Been using them for years. They have a decent to great selection of stuff on sale most of the time. Prices on some items are a little higher than other sites but the POL option is a great feature that saves me big time on shipping costs. Sometimes they do change their prices on items suddenly like on the Transformers Legacy Nemesis which I had to cancel but when I was ready to buy it, it was $20 more.

[@OutOfTheBasement]

Appreciate you sharing your thoughts! Thanks for watching and take care. -Justin

[@jesserussell9286]

I'm confused on why it's a bad thing to sell figures at an increased price based on the secondary market. That's just smart business. Anyone who is spending 50 on a black series figure is not being takin advantage of they have to be adults with an income. If it's a moral thing I just don't think that is a good argument for toy sales lol

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@cyrinix]

Also, be very careful with cancellations (whether it hits your POL or not). I've spoke to them on the phone before (and a fellow up call a year later had the person said I shouldn't have been told what I was told), and they have a ranking system, and if you do too many cancellations, your acct will be flagged. From what I was told, it takes a lot for that to happen. It's basically a ratio, so as long as you're buying more than canceling, you should be okay. The original person basically said they didn't want people just using them to PO as a wishlist until they find it cheaper elsewhere and cancel, which makes sense.

[@OutOfTheBasement]

Thanks for the info! -Justin

[@MonkeyDave]

I’ve used them a bunch of times. Never had any issues. Love the pile of loot feature.

[@OutOfTheBasement]

Nice! -Justin

[@seanmc7128]

Oh I've bought a ton of items BBTS. They have their issues just like other companies but I prefer to buy from them anyway

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@Robin0928]

BBTS is still one of the best across pretty much every line i collect. They're really quick to process Multiverse, Legends, and Black Series Pre-Orders, shipping is cheap (even on the times i forget that pile of loot exists 😅), everything is super quick, and they usually get a big enough allocation that if I miss a pre-order, they often have in stock options later for me to make a pick up decision when figures come in. In terms of the weird "mild scalping" thing, with Multiverse, they hold all chase figures from their case allocation and then sell them at weird markups. Itll be like 50-100% marked up price from the base figure. Great when i dont want chases, but annoying when i have to put in a second chase order 10 seconds after they go up for order

[@OutOfTheBasement]

Fully agreed! Thanks for watching. -Justin

[@colinruscoe-hawksworth180]

I've been using BBTS since 2007 when I lived in The Republic of Ireland, and I have to say they were just brilliant, I didn't once have any issues with them everything arrived well packaged and in tip-top condition the shipping rate was very fair. if it hadn't have been for BBTS I wouldn't have had my Commander Bly wave of Clone Wars or the last TVC 1.0 waves, and now that I'm back living in the UK I'm using them to gain my BS reissues. Their Customer Service which I used for the first time this weekend was very positive and they helped me change my method of shipping from 'Ship when in stock to Pile of Loot' . But I have to agree that selling items at an inflated price that they've probably mass bought first hand doe's come over as a bit scummy. But other than that Long live BBTS! and Long live OOTB!

[@Sanriofan2024]

I used to love this site, they used to only take two days but unfortunately the shipping dates were taking longer which was pissing me off, last time I ordered something which was a few Demon Slayer it took TWO WEEKS to ship, that I knew I was so done with that site,

[@OutOfTheBasement]

That's crazy! -Justin

[@michaelgibney6390]

In Ireland and using them for a good few years, mainly for Black Series, no issues with them. Shipping for any type of pile of loot tends to be $16 ish.

[@OutOfTheBasement]

Nice! -Justin

[@Escape-TheHellview]

I know bbts keeps pre orders for pretty much everything, there has been multiple figure that I day 1 pre order back starting in 2017 I never got mcu quick silver after a year of release as well as my blacksuit Superman zsjl came with a missing/ bad mold left hand and didn’t wanto replace it only refund, their shipping costs are ridiculous. That’s why they do that pile of loot. If you want to get your figures when they first come out the pile of loot is not a good thing I get some people don’t really care about getting their figures on release day or right when it’s released which is cool I don’t like how even if you order over $100 they’re still shipping costs even if you butt, the quality of their shipments are good if I order one thing I usually get it but if it’s like a over six months pre-order, I don’t usually like using them. I also never got a clone wars Darth Maul until like a year after it was released when I already had one and they wouldn’t return it, it’s a 50-50 with BBTS IMO, I have been using entertainment Earth more lately due to the $80 free shipping save a lot of money those two are probably the best shops fan channels whatever online stores, whatever you wanna classify them ass

[@OutOfTheBasement]

Their shipping isn't ridiculous at all. $4 flat rate is excellent. Entertainment Earth is like $10 for one figure. -Justin

[@miragexl007]

Yep..dont like the price hikes with bbts but they are my go to if Amazon doesnt have it

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin

[@philipcozzolino8750]

Gamestops shipping is also egregious never had an issue with BBTS they're not my main source (I have prime for life in general) but they are a good option

[@OutOfTheBasement]

Appreciate you, Philip! -Justin

[@prophet924]

Always had a good experience with BBTS. For Hasbro I generally go Pulse. I get Four Horsemen Legions, Spero Toys, Marvel Select, Diamond Select Muppets, and whatever else strikes my fancy from BBTS. It’s a great value with shipping and quality. I’m in Texas and shipping isn’t crazy unless it’s DHL. Then it can be 10 business days. Oh well. I don’t generally use Pile of Loot. I’m not buying that much which can accumulate in 90 days.

[@OutOfTheBasement]

Thanks for sharing your thoughts, prophet924! -Justin

[@sas_masterDeath]

Been using bbts for years, currently have my biggest pile of loot yet w 21 items just chillin, they're not perfect but I've never had a bad experience w them

[@OutOfTheBasement]

That's awesome! When're you gonna ship your loot? -Justin

[@sas_masterDeath]

@@OutOfTheBasement I've got about 28 days til I'll have to ship atleast 1 of the items, so I think I'm gonna let if fill up for that time, hope darth sidious or the sbd and some others pre-orders hit and then ship em all at once

[@webheadhank]

I found out about BigBadToyStore from Shartimus Prime and then you guys talked about them often. They are my go to now. Love pile of loot. I do have to say that I find that I wait for an item for a while after it’s released and they still don’t have it yet so I ship my pile. Then, literally next day after shipment, get the message “you’re item has arrived and has been added to your pile of loot”. This has happened to me at least two or three times now. Like are they holding out on me? Or is it just coincidence?😂

[@OutOfTheBasement]

Appreciate you sharing your thoughts! -Justin