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Jake Bruton talks about how scary it can be to not know the numbers behind your business and the budget review terror with clients. Knowing the numbers is the best way to ensure client happiness. Accurate, complete, honest numbers, that are up to date will keep clients happy. Numbers that haven’t been updated or tracked and are poorly managed are where relationships will go sideways. Being on top of numbers and addressing things as soon as you, the builder knows about them is the best course of action.