The Truth: Marquis Vector 21 Spa, Hot Tubs University & Chris Wheatley

[@chuckodonnell6239]

I have owned my marquis hot tub for over 3 years. This is a fantastic unit. We absolutely love the micro silk option and use it every time we are enjoying our hot tub. As others have said Hot Tubs Albuqueruqe is an outstanding retailer and their service is top notch. As the video recommends you should experience the marquee product before finalizing your purchase.

[@clausmossbeck7724]

I bought this spa 3 years ago and it works perfectly - when I saw the “fake review” right after purchase it gave me buyers remorse - but it proved to be one of the best purchases I have made

[@marthacross5086]

A careful, truthful, professionally-made video.

[@dwadeforlifeify]

I work in the glass department at Marquis, and the foam “supports” are only there so that we can have the tubs stand up straight to work on them. There is no other use.

[@uStepProductions]

Steve is truly a stand up guy. I've had my hot tub serviced by them and also transported to a new home and they have always been fair and extremely knowledgeable. Steve and his company really care about their customers and are genuinely good people. Very entertaining video too. Check out his others.

[@kaidefoe]

Excellent video!!! Very well put together. Super informative! Thank you for creating this video!

[@yorkchu3010]

I am currently in the process of purchasing my first spa/hot tub in Las Vegas area. I watched Chris' videos as I thought it was informational for a new buyer like me. Even before watching this video I knew he was biased to one brand that I found out he sells. I will be looking at Marquis Vector 21 as an alternative and drop the 8.2 model of the brand he is pushing. Glad I found this video.

[@zakmeaut4854]

Great video Steve! Thank you for exposing the misrepresentation.

[@racey1979]

My local spa shop sell Marquis and also Bullfrog (rebranded Villeroy & Boch). I've wet tested the vector range and was impressed but here in the U.K Marquis are ludicrously expensive, the Signature series were like £18000 for the Epic. I managed to get a Master Spa Michael Phelps 7 (LSX 700) for £10000 which was a £3k discount. The Phelps blows the Vector into the weeds in terms of performance (from my experience) but that's just me, I'm sure most people will find the vector absolutely fine and even think the reverse to me. I had quite a few email conversations with Chris before I bought a tub and guess what...he recommended I go local and get the Marquis, he always came across as very honest and helpful. He just said they were having a few quality issues but other than that they were one of the top brands out there. The fact is, there is probably no other industry I have come across where there is so much misinformation, opposing opinions and down right bullshit. Competitors are always going to throw crap at one another and it's a nightmare working out who is talking sense and who isn't. I suspect the vast majority of people who don't like Chris and slate him like Steve are hot tub dealers.....especially ones that sells brands that Chris doesn't like. I honestly think if you have a good reputable dealer you can't go far wrong with any quality brand. I have a decent nose for bullshit and I don't smell as much of it with Chris than other hot tub experts... his recommendations are simple and make sense. Strong shell, good readily available components, no bells and whistles, good insulation and most importantly....choose a good dealer. How can any of that be bad advice ? Everyone says he steers everyone towards Master Spa....read through his blog because that's not the case at all, he recommends many brands including Marquis. I wish Hot Tubs Albuquerque all the best :-)

[@keeponcruisin7876]

I rocked a Premium Leisure PR982 when we became an authorized dealer for Marquis/Vector spas. 575 gallon 8 seater tub with three 5hp pumps. Brutally big party tub but I would have traded it in a heartbeat for that floor model my Rep Jason and I put in at our store. I'm currently a spa repair technician and truth be told, never had a call or seen a Marquis spa in the field needing repair. I think it's buyers are "of a certain caliber". I've had to service plenty of HotSprings and Bahama spas in the field. Sometimes a MAAX/Vita but damn those Vita are like 30 years old and still holding water/just need a pump. I also see plenty in the field that are owner neglected. They don't take care of their water properly. That and not clean filters often enough/soak Muratic acid/water overnight ever. Those of you that are shopping or are new tub owners, I strongly suggest you go get another backup filter for your spa. They come in handy for cleanings and also extend your time needed before store run for filter. I did finally get a Marquis Mirage LE from 2002 and am going to fix it up and get it going soon. It needs a pump. No biggie. I can source one easily. So far every Marquis I've ever seen is Balboa equipped so I or anyone is good when it comes to "parts" for any Marquis/Vector spa. If a person keeps their water balanced, cleans the filter/replaces filter as needed, turns off the air venturi to jets when not is use they can extend the life of their tub, it's components and it's cover. It's really not that hard folks.

[@bayside6207]

Thanks for all that info, I just purchased a 2016 Marquis Rendezvous Signature Series, do you know if that particular model has the"venturi" jets so that I can turn them off as you recommend when I'm not using the spa?

[@brianherndon87]

An honest, thoughtful, just-the-facts review of Marquis Vector 21 hot tub. Hot Tubs Albuquerque is the best hot tub spa dealer in the entire southwest.

[@ryansaunders3267]

Just wow. Chris has finally shown his true colors. Full of himself. Any credibility he did have has just been done in by his ego. Thanks for the video Steve.

[@will-smith-nh]

We've had our Vector 21 for six years and love it. No issues.

[@shelleykleinschmidt3425]

Interesting...I can sure tell who I'd rather buy from or count on for integrity! I learned a lot watching this. I love my Hot Tubs Albuquerque spa, have had it 7 years. It's clear by Steve's explanations, he really knows his product and industry.

[@renehuston2182]

Thanks Steve. This is such a great product and your knowledge is appreciated.

[@fsg52]

Why is it that the more videos I watch about this industry and their sales techniques, the more it feels like I'm back in the 1960's being assaulted by aluminum siding salesmen? You really can't trust anyone posting supposedly "objective" reviews. This is an industry that needs to include a hot shower with disinfecting soap as part of the buying process.

[@HotTubsABQ]

I've literally had customers crying at my counter because they did not think through their spa purchase. Maybe they bought at a traveling show and realized they did not have support after the sale, or perhaps they were devastated over a recurring $200 electric bill from a cheap spa that was not properly insulated. In most circumstances, it was because they rushed their buying decision. Usually, they felt pressured by a salesperson and did not do their research. At Hot Tubs Albuquerque we strive to change that. We want our customers to have an amazing spa experience that starts when they walk in the door.

[@keeponcruisin7876]

We sell Marquis spas where I work and have for the last 4 years. I myself am a spa repair technician and I can tell you I have never had to work on any Marquis spa in the field. They are good tubs. Jason S. is my area rep in Florida.

[@nightshadehelis9821]

I came here because I just purchased my first house and want to buy my first hot tub as well. I've been researching all of the different brands and this just convinced me to buy a Marquis.

[@jonseres]

This is the professional equivalent of a curb stomp. God I love it.

[@HotTubsABQ]

When I first saw his video I was worried that maybe Marquis had sent out a bad tub. However, with careful study I realized what he did to make the spa look inferior. This video took month of planning and a tremendous amount of effort to dispel the lies. Thank you for your comment.

[@SouthernLeisureSpas]

Nice work Steve! Very well done

[@stevecheng4323]

Its intentional, not bias. its show the true color and trustworthiness of Chris Wheatley.

[@Prima10ne]

Looked at a marquis dealer spa on the floor - not full foam - not clamped lines (some were, most werent). Why are they not doing these things?

[@HotTubsABQ]

All their spas have foam. Some models offer an upgrade to full foam, and others are full foam only. On their Elite and Vector spas, full foam is an upgrade. On their new Crown series and swim spas, full foam is standard. As far as the clamps go, they use clamps where required and don't use clams when not needed, secondary to the Sure Grip plumbing. At 5:50 in the video, I explain the unclamped jet design.

[@Bitemwah]

@@HotTubsABQ but you didn’t have a rebuttal for the leaks?

[@bayside6207]

I watched goofy Chris's video & then right after the video I called Judy purchased her 2016 Signature Series Rendezvous by Marquis for $1,700 in very well maintained condition.

[@ryansaunders3267]

Thanks Chris You are now on a loop

[@christinef521]

I was served this video as an ad and ask a marketer (and consumer -- I can't help myself), I was drawn in. It was 15 MINUTE video (which is unheard of in my line of CPG marketing work, maybe seconds, but never minutes), given this is a high consideration category, I think it was a clever approach. The way Hot Tubs Albuquerque breaks down and debunks the myths as a retort video was genius. Of course, this now has me re-thinking and wondering about my own hot tub purchase 6-7 yrs ago. I hope this piece of content brings you a ton of business. Kudos and congrats!

[@gerrykaplan2289]

Awesome. I'm in the market for a hot tub and this was the best review I've seen so far.

[@jonnyjones5201]

These look amazing if I could buy one in the uk for my dad who's a key worker I would, but even I can't afford one.

[@BlazinNSoul]

I was originally going to get an Artesian Elite spa. But I'm not going to wait 2 years to get one lol. Which is the amount of time you're going to be waiting currently. I was also looking at MasterSpas. However ultimately I think Marquis is going to be the best choice. Thinking about "The Show" with it's incredible 83 Jets. Although wish it was a little bit larger. Marquis sanitation system also looks easier to use but still looking as I'm sure will eventually find something. :)

[@ioswd1]

His video put everything about the vector down which makes me wonder why. Thank you for clarifying his video. I looked at a vector today and I want one.

[@HotTubsABQ]

You're welcome! Thanks for the comment. You'll love the Vector!

[@mattman61163]

I Know this has been a year hopefully you checked it out I have the 84L vector 21 it is an amazing spa i have had it for 3 years anybody out there if can wet check it you can put pump 1 on speed 2 and there is no way you can hold your feet there it blasts better than the fire department I recommend sitting across from the lounge seat right side put pump 2 on 2nd speed you can not sit in that seat it will blow you right out it is that good and the frog system keeps it sparkling clean easy maintenance I also got the umbrella option nothing like sitting in the tub when it rains I know here in the bay area of ca its been dry but its coming enjoy

[@jackdawson3276]

Chris also badmouths Hot Spring all the time. I have a 2019 Envoy and we love the massage quality. I would love to see someone pick apart his videos on Hot Spring.

[@zenclicks4480]

I cant wait to see these guys fights head on in the ring.

[@benbusey9837]

Shopping for a hot tub and this video has moved Marquis to the top of my line....

[@HotTubsABQ]

Thanks for the comment. Glad this video was valuable.

[@jerdudly10]

Just started the process of buying the Vector 21 V84L from Hot Tubs Abq this weekend. Very knowledgeable staff and we are looking forward to getting our Marquis hot tub. Glad I found this video.

[@userdjl]

We're thinking about getting a 120 volt spa. I've spent several hours on the internet (some with Wheatley) doing research. I've never noticed the level of insulation as an available option. How does the construction of the Broadway compare with the Vector 21 you show here? Thanks.

[@stevenelson103]

The Broadway is very close on the construction, it has a different skirt material and is only offered in the foam over option. I like the Broadway for the comfort of the of the Adirondack chair and having two cool down seats. It does well on 120V and you can convert it to 240V if you ever want to. It is also very easy to brace yourself in the seats on the foot well.

[@kevinthomson6324]

The online reviewers are just like reading customer reviews on Amazon. You have to take the information with a grain of salt. There is a lot of misinformation out there some intentional and some just because they are idiots. It’s still very helpful at times but it can’t be your only source of info! Great video!

[@Mallow1-y6g]

I actually sadly steered away from Marquis after seeing Chris’s video on it, and that being said, I also stopped listening to him and watching his videos because one day he says he loves a certain brand and the next day he hates them so how can anyone trust him.

[@HotTubsABQ]

At Hot Tubs Albuquerque, we believe an amazing spa is the one that is right for you. It doesn't have to be one of ours. But, it does need to be one that you will come home and enjoy for a long time.

[@FranticMissyOfficial]

Good work. Thank you for being honest.

[@happllo]

This was enlightening.

[@gregnettles3677]

I'm sticking with Master spas thank you.

[@seattledubsix7109]

Im in Seattle and was depending on that guys reviews..I thought he recommended Marquis before so as Im considering a tub I looked him up and found that video. I saw yours after watching while about to log off for the evening. I think you broke down every aspect of his revenge review...He started off the video saying Marquis dissed him...Nobody owes flying out a guy who does reviews and sells competing brands a plane ride and access to their factories and time. This was 110% a revenge video.. Marquis is lucky to have you combatting his false message to us shoppers.. He felt "dissed" and not only looked for flaws but misrepresented and convoluted things. I will choose Marquis when ready as you strike me as having integrity. Cheers & sorry you had to waste your time repairing an image that shouldn't of been targeted.

[@HotTubsABQ]

Thanks for your comments. This is the exact reason why I did this video.

[@stevebailey7633]

Have to wonder that there are 2 different tubs from the same company having different foamed interiors. The explanation seems to be the tub with what looks like less insulation is "going to Texas" ?, while the model with what appears to be more sprayed in foam is going to a colder climate ?. I call BS on that. It's not like Texas doesn't have a winter. If you tell me it's going to Costa Rica - OK, but otherwise it looks like exactly what the review stated, a poor job of installing the insulation and they got called on it. Too bad.

[@HairMiraOil]

@Steve Bailey ... You are absolutely wrong about that!...I live in Toronto, Canada and have a vacation home in Orlando, Florida....I own 2 Marquis (one in Toronto and one in Orlando) and they are each insulated differently as explained in this video...And it's not like Orlando doesn't get cold weather either, but just like Texas it's just NOT COLD ENOUGH to necessitate the extra insulation....So He is bang on with his explanation... no BS there whatsoever!

[@briandevos156]

Completely agree, very sloppy insulation and eventhough the motor is vented out the back, if you understand how an electric motor works the insulation against the side of the motor (not pump head) will create a hot spot and will cause premature failure. As I have always said, there are three sides to every story. Not dissing Steve, I am sure he and his business are very repputable (4.9 on Google reviews), but I do think this rebuttal is biased as well.

[@HotTubsABQ]

By making the foam an option it means you can get the full foam if you want it. If a climate does not necessitate it (or the spa is indoors) you don't need to spend the extra money for full foam.

[@bennyhill5775]

@@HairMiraOil Each spa should be constructed equally, did you not pay attention to the news- Texas had a pretty bad freeze last winter & to me if a company is basing their insulation needs due to where one resides=BS, BS, BS!

[@JujuPig-vz5mq]

​@@bennyhill5775You sound like you ate a big bowl of poo poo for lunch.

[@mcollins217]

Nice video Steve!

[@Bitemwah]

So……what about the leaks? Did he fake those too? Why was that not addresses?

[@stevensettergren4163]

I sell and service used hot tubs, and have been in the industry for over 30 years, watching both Chris and Steve's reviews i can say Steve is correctly stating that Chris is bias and his review was terrible. Chris made no attempt to explain why his points he was stating were valid like why Waterway Jets are the best, and his lack of explanation on the weak points just made the video sour everything he was trying to discredit them with. Bottom line without going into a really long presentation with all of the facts Chris did a horrible review for a brand he supposedly backed and that was obvious. Is Marquis top of the line...No but they are still top tier spas. I'd say they rank in the top 10 manufactures, defiantly a few spots higher than Master Spas. I do like the idea behind Hot tub university, but Chris is off game and not reviewing products objectively and honestly. Ive been watching them and this reviewing method is obvious in may of his video reviews.

[@Bitemwah]

So where does one find an accurate list of top 10 spas?

[@aidanhanson9759]

I bought one of these tubs from a friend they couldn’t figure out how to use the knobs either I was very confusing and the waterfall did break early on I would not recommend this tub

[@HotTubsABQ]

When a customer of ours buys a spa, we teach them how to use it properly. We also offer a 42-day comfort guarantee, and if something were to break, we're there to fix it. It's unfortunate that you did not have the same level of support for this spa that our customers receive.

[@mattkuhlman1244]

Very convincing!

[@cmmathis6497]

A good rebuttal, but you failed to address the 3 leaks that Steve attributed to the low water level.

[@HotTubsABQ]

It is likely that he did not see the 8.5 X 11 yellow warning label that told him to tighten the microsilk fittings before filling, we missed that once also... however my issue with his low water was not the shipping position of the union, but the fact that he didn't refill the spa for the demo. This is like test driving a sports car on flat tires. It won't perform well!

[@PAKfromFYCB]

when mine goes low the jets surge because the filter vortex gets low enough to allow air add water and fixed

[@jessicarosas61]

We love this hot tub tea

[@PAKfromFYCB]

11:37 haha sound mad as hell. this video is awesome I have a v94 and I love it. kinda wish i had the extra seat rather than the lounge but i got this tub 2 years old for $400 working great so i cant complain

[@connerbrady1043]

Why would you not just fully foam the hot tub isn’t that better for the customers?

[@radzer0966]

Conner Brady there is a mix on this video of both of them being wrong. Chris calls the full foam a package but it’s not actually a choice. It’s just the way he is saying what cost it adds. As for the low water and water features that could be a issue on Chris there. But as far as the jets design in this video they are still special to this unit and not on other brands. Won’t see me bash this unit as it does seem to be pretty good. Balboa parts and all as well. But the cost I hear for this unit I feel like they are making a killing at purchase and can sell you parts for less.

[@jasonsloan3926]

Some areas are hot. They don't need the foam. It saves the consumer money. The tested difference is 7%. Do the math.

[@connerbrady1043]

@@jasonsloan3926 some areas are warmer than others, yes you are right. But as a manufacturer that shouldn't stop you from fully insulating a spa, i just don't agree with that at all. every spa should be fully insulated and that will also save the consumer money in the long run because the spa will be much more efficient, especially in warmer climates. Hot tubs should be long term investments, not short term, and thats just what separates the top manufacturers from others. 7% up front or thousands of dollars in the long run?? Thats just common sense

[@HotTubsABQ]

Great question. In a warmer or indoor climate why not save a little money and go with a foam over style vs. the added upfront cost of full foam.

[@HotTubsABQ]

@Conner Brady...Math Time $15/mo operation placed indoors. Let's argue 7% savings which equals $1.05/mo over 12 months... That is $12.60...Over 79 years of use approaches your first $1,000 mark.

[@Loveandjoy88]

Excellent Video! Hot Tub University is really misleading!

[@BlazinNSoul]

I think it's worth making a second comment here as Chris doesn't know what the hell he's talking about. He apparently has never heard of Der Waals Force " "Opposites Attract." Or Henry's Law. Which by increasing the pressure around the water. The water can then hold more gas. Microsilk supersaturates the water with oxygen so much so. That it increases the oxygen level in the water by 13mg/L. Which is 70% more than normal tap water. I mean it's not rocket science and if Chris actually knew anything about hot tubs. One of the best things in killing bacteria and helping to promote healthy skin health. Is to introduce oxygen or ozone which can help stimulate the immune system, promote healthy healing, and to provide energy to the cells. In a since it helps create negative ions. Which helps fight free radicals and help to raise serotonin levels. His argument doesn't hold up because I'm being treated with microsilk for my ichthyosis condition. I will never get another hot tub without this feature. :)

[@dinoc6040]

Just an FYI the Master Spas went full foam and no fiberglass a couple of years ago in and effort to save money! Most, not all full foam spas have no fiberglass, they use the foam for support in lieu fiberglass. This guy Chris is pushing his brand, which every dealer should if you truly believe in it, but don't falsely trash other brands in the process. I have been in the hot tub business for over 32 years in New York, so what goes on in Canada makes no difference to me. When a customer tells me the lies about the brand I sell that Chris Wheatley is telling the public, now that creates an issue.

[@greenreviews3391]

Mirco bubbles did absolutely nothing for me. I wet test one and it seamed no different to me what so ever.. can you show me where the research that has been done on " "micro bubbles" can be found I would honestly like to read all about and actually know what it's doing not just a salesman talking

[@radzer0966]

They didn’t stop using fiberglass on twilight and legend models. Can’t speak for the lower end models but they have recent factory production videos on here you can watch.

[@HotTubsABQ]

There are 2 ways to use foam in the spa. A high-density form is often used to help support parts of the shell and a lower density is often used for insulation purposes. Most high-quality manufactures use both. In Chris's video, he was trashing our brand in order to try and push his brand...thus it required a direct response.

[@jeff301700]

Why are you using wood frames? Wood and water does not mix. Its not even green treated wood..... just saying

[@doomsday9973]

By far the vast, vast majority of hot tubs have wood frames. They work just fine.

[@HotTubsABQ]

Good question. The wood frame's primary function is for the skirting to be attached to. Also, I find the cedar Marquis uses to be much more robust than traditional pressure-treated wood. I'll be shooting a video explaining this in more detail in the future.

[@connerbrady1043]

The fact that marquis doesnt insulate all of their spas the same is kind of pathetic for the high pricing they have...

[@koreyp360]

This is a salesman that pushes marquis hot tubs and clearly mad. Don't fool yourself marquis are a middle grade hot tub not the leader in the industrie.

[@HotTubsABQ]

Your comment would not pass Marquis quality standards.

[@PAKfromFYCB]

dude did nothing but defend the product he sells with nothing but facts against some opinionated schmuck.

[@tc9383]

A Lie Can Travel Halfway Around the World While the Truth Is Putting On Its Shoes.

[@gittekrog-meyerholmen2223]

Easy to use and hold weight up to 300 lb

[@jbarjj2715]

Going to be very awkward when these two run into each other at the next trade show event!!

[@peterhetzler3714]

Still a lot of flaws in your tub

[@dinoc6040]

I have to say this guy Chris sounds like a bad salesman from the 80's!!!

[@AudiTTnuTT]

CMP jets, and jet bodies are not better than waterways.....not even close. Then tell us that they don’t need to be glued and clamped? Bad Advice! Chinese vs American made......what would you want in your tub?

[@stevenelson103]

We used to sell a brand that used Waterway jets and had a lot of problems with the metal on the spinner drilling out the plastic face. Customers would bring in a little metal barrel after about a year and we would replace the jet. I have personally found the jets that Marquis uses are doing very well in the field. Simpler design means less expensive and higher flow. As for our joints, we use glue. SOME of our joints don't need to be clamped, but that is by the design of the hose. In fact if you did clamp them it could cause an issue! You assume change cannot happen and old designs cannot be improved on. I would submit to you that many people reading this reply are driving around in a car that has no frame! How could this be? don't all cars have a frame? I realize you likely work for someone else but it would do you good to stop by a Marquis showroom and try a few, I think you will be pleasantly surprised!

[@jasonsloan3926]

Your not familiar with the the jet used on Vector21. All the other series Marquis uses is clamped except Vector. You can't even pull the hose off without glue once it's on the jet. Educate yourself. The contact surface area for the tube and the jet is 1000% higher than the barbed traditional jets and it's 100% contact.

[@Bitemwah]

@@jasonsloan3926 then why was it leaking? Presumably?

[@Hoserfishing]

Wow, one video just made Chris W. obsolete.

[@HotTubsABQ]

This reminds me of a Warren Buffet quote: "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently."

[@patrickwar5574]

It doesn’t seem near as power to a master spa. I’ve been doing my research.

[@PAKfromFYCB]

i never used a master spa but i have a v94 and that foot jet aims up on mine, put all the power from 1 pump to that jet and it sends the water 18 inches above the surface of the water. if u put a foot on it u have to use 2 arms and the other foot to stabilize or it rolls u backwards. literally.

[@lepotatoes]

Tea

[@jasonj5243]

That Chris dude looks damp all the time

[@gregnettles3677]

this is some funny s$%%^

[@amirbetioui8213]

Most petty video on spas I’ve seen while shopping for my new spa. Make a true video about your product not tearing up your competitors video up. Sounds like you lost a lot of deals to a guy who is “wrong” about your product.

[@febri6551]

also gained a lot of deals, this made me buy the crown collection resort

[@11riehldeal]

This guy is just as biased. Both of these guys have financial interests at the core in both videos.

[@HotTubsABQ]

You're right! We are biased. We love Marquis spa. The difference is that we came out and said we love Marquis and that we sell them. We did not try to make this seem like an independent review.

[@christinef521]

@@HotTubsABQ Correct!!! Age-old click bait tactic on behalf of the reviewer.

[@heckdi]

Everybody who knows a little of spa production know that CW is a sales who is full of sh.....