The Wise App Review | Everything You Need to Know In One Video

In this comprehensive guide, we walk you through the Wise App, showcasing all its features and functionalities.
Open your Wise account - wi.se/13us5pb 💚
00:00 - Wise App Overview
00:37 - Updates
1:13 - Login & Sign Up
1:26 - Home Page
1:42 - Wise Money Transfers
2:08 - Return To The Home Page
2:23 - Balances
2:49 - Jars
3:04 - Wise Assets
3:21 - Wise Interest
3:40 - Wise Stocks
4:26 - Wise Cards
5:33 - Recipients
5:43 - Invite Program
5:54 - Manage: Extended Functionality
6:39 - Profile & Settings
7:10 - Privacy
7:38 - Wrap Up
Wise policy - wi.se/dt436u
Terms and conditions - wi.se/1f7ckc0

[@Wise]

Open your Wise account - wi.se/13us5pb 💚

[@HeHe-ob9np]

Dear Wise Team, show us by adding money from Google Pay Make a video adding money with Google Pay

[@chuddexmedia1826]

Can Nigeria use Wise

[@berkosmansatiroglu]

Come to Turkey. Thanks.

[@nadiabaumann4745]

we were waiting)) super

[@Wise]

Thanks for the support, Nadia 💚

[@meshackmba6783]

I am so proud of your services. From a member ❤🎉

[@Wise]

That's a reason for us to continue working hard every day 💚 Thanks for being part of this revolution with us.

[@SaadonAksah]

Nice! I love using it here 😍

[@Wise]

Hey there. Thank you for your reply here, it's much appreciated 💚 Also, please feel free to send us a PM, or DM, on Facebook, Instagram, or X, in case you ever have any questions. We'd be glad to assist you!

[@BlueHerschel]

Wise is perfect to pay for what I really need! Perfect work for wise! I really Love WISE! Thank you Wise! What's more, I wish Wise will be more creatable for card design!(No bugs for apps. I already let my friends join wise! Well done)

[@Wise]

Hello there. We really appreciate this lovely compliment, and of course, we're always working on improving our services. So, we'll keep your suggestion in mind for the future. Happy Wising! 💚

[@secretinvasion_]

Best thank you very much from Germany

[@Wise]

We're here to offer you the best services. Thank you for the support 💚

[@jeremiahbeckman-jf8rk]

Does the transactions tab display incoming transactions as well as outgoing? Or does it only keep track of and display outgoing (money sent to someone else) transactions?

[@Wise]

Hey, Jeremiah. Generally, we can't track incoming deposits from external bank accounts until it reaches your account. If it's an incoming deposit from another account in Wise, you should be able to see it. But, we can only share specifics of the transfer with the sender due to privacy reasons. Learn more here: wi.se/howcanitrackmytransfer If you've further questions, feel free to reach out to us over on Facebook, Twitter or Instagram 🙂

[@nwamakaarinze8053]

Why can't i withdraw money from my wise card in UK. I have activated my card in the shop and I can pay in shop but my worries is everytime i use the card to withdraw cash from cash machine it says sorry this can't be completed. What should I do please.

[@Wise]

Hi there. You should be able to withdraw cash from most ATMs. Here's a Mastercard & Visa ATM locator for your reference: wi.se/whereyoucanuseyourcard Make sure to also check your card payment methods on your app. Enable the ATM withdrawal from there. Next, when entering your PIN, make sure to enter the correct 4-digit PIN. If you're not sure what it is, you can see it on your app as well. If these don't work, it might be because it's an incompatible ATM. Trying another machine might help. If you need more help, reach out to us on email (wi.se/contactus) or on our social media private message. You can find the official channels at the bottom of our webpage: wi.se/wisepage Hope this helps 😊

[@ajmoore2201]

Hi, just wondering do you guys offer a purchasing goods and services feature (with purchase protection) and if so is there any sort of commission for the seller. We are both in thr European Union using euro

[@Wise]

Hey, Adam 👋 We help people send and receive money from abroad, and spend abroad with the Wise card. Also, we're known for our low-cost money transfers. You can hold money in 40+ currencies, and convert between them at the live mid-market rate. You can definitely make a payment through us for buying goods, but we don't have purchase protection feature nor any sort of commission for the seller. We strongly recommend that you know and trust the person or business that you're sending the money to.

[@kingObinnar]

Is the cash option for interest available for wise us business account??

[@Wise]

Hi there 👋 We offer cashback on eligible business card transactions! More information on this can be found here: wi.se/cashback-for-businesses If you have any other questions, feel free to contact us: wi.se/contactus

[@Ahmadkhan-mw3hh]

Hello! Could I verify my wise account without a bank account or statement. Thanks!

[@Wise]

Hi Ahmad 👋 It depends on what we're asking from you during verification. We usually verify your identity with a photo ID, proof of address, and/or a picture of you holding your ID. Read more here: wi.se/getverifiedguide If you need more help, contact us at wi.se/contactus and we'll be happy to advise further.

[@kerimsilajdzic2835]

Hello, at 3:20 you talk about investments but I do not see that option on my account. There is no Balance information tab at all. I am from Bosnia and Herzegovina and I have Euros in the account.

[@Wise]

Hello, Kerim. At the moment, the Stocks/Interests products aren't available for customers in Bosnia and Herzegovina. We'll definitely announce in our pages, in case anything changes there. More info about this, here: wi.se/interestandstocksinfo Thanks.

[@user-iq3bs3cb2w]

I opened wise account yesterday. Account verified. When I clicked on the wise payment link which the vendor sent to me to pay him, it said my wise account is not enough balance. I want to pay from my bank account, not from wise account balance. Can you tell how to pay in this situation?

[@Wise]

Hey there, thanks for reaching out. When someone sends you a payment request link, you should be able to pay either using your Wise balance, or via your external bank account. If you're not seeing the option to pay using your external bank account, please reach out to us via DM on Facebook, Instagram, or X with a screenshot of what you see on your end. We'd be happy to take a closer look at this for you.

[@k2duo719]

Thank you for your videos. So much information. Do you think converting money and storing it on the account when the exchange rate is good, a good idea?

[@Wise]

Great question! This would totally depend on your needs. As the rate fluctuates all the time, you can also sign up for a rate alert and be notified when it's a good time to make the change here: wi.se/ratetracker If you already store money into your Wise account, you'd then don't have to wait for the payment to come through the account to make the transfer and can do so immediately when this happens..

[@asanwers]

Can people from India or Africa open a wise account to transfer money to someone in a different country or to their wisetag?

[@Wise]

Hey Basom 👋 You can open an account with us from India or Africa and you can get started here: wi.se/createaccount. Please sure to take a look to see where you can't access Wise from: wi.se/notsupportedcountries You can send money to someone's Wisetag by opening your recipient's link or by scanning their Wisetag QR code with your phone. See more here: wi.se/mywisetag Due to the platform specifics, you can't send a DM on KZbin, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number if you have any other questions. We'll be happy to assist you over there.

[@brettt875]

How do I remove a on Debit card on my app, so I only see the card or Account I want to use to send money

[@Wise]

Hey, Brett. On your app, you should see a separate Card tab, and on the home page, you can see your Balances and the "Send" button. If you'd like to cancel your Wise debit card, you'll need to get in touch with us: wi.se/contactus Here's more info: wi.se/replaceorcancelcard Please send us a PM on Facebook, X or Instagram or contact us using the link we've shared, so we can understand this better and assist you accordingly. We'll be here for you 🙂

[@olelewechidinma143]

Hi Wise Good day If I may ask Can Naira be converted to Dollar or Philippine Pesos?

[@Wise]

Hey, Olelewe! At the moment, we don't support converting from or to NGN, but you can convert USD to PHP, in case you wish. If you're talking about converting from a Wise balance, check here: wi.se/moneyconversion You can also learn more info on this link: wi.se/balancecurrencies For further assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus 🙂

[@lhynburns]

I'm from the Philippines, there is no open balance account option in my app. What should I do to receive money from US? Thank you so much for your guidance.

[@Wise]

Hey there 👋 Currently we don't offer our balances feature to receive money in the Philippines: wi.se/balanceavailability We did before, and hopefully we're back in the future, but right now we don't have any updates to share.

[@adeebmehdi3897]

i open an account with wise more than a week ago , i still did not receive my account details ? can some one please explain how long will it take ? i also upload my ids for verification already .

[@Wise]

Hey, Adeeb! Just in case, make sure you've completed all the steps here: wi.se/getbankdetails since we might request an ID for a few types of verification (Not necessarily only for getting account details). If you're sure all the steps have been done, we'd need to take a closer look to see what's up - Be sure to reach out to us over email/phone/chat here: wi.se/contactus or by sending a private message on our official Facebook, Twitter/X or Instagram channels 📥

[@blessingsmwanza2488]

I've been trying to open a wise account but i am not receiving the phone number verification code regardless of the method i use so how can you guys help me

[@Wise]

Hi there. Thanks for your interest! If you’re not receiving the 2-step verification code via text or an app notification from us, here’s what to do: wi.se/2fanotworking If that doesn't work, you can contact us here: wi.se/directcontactus We're happy to help!

[@French_Connection]

I had it too. Had to redo the process with a different email address and phone. Was troublesome.

[@LeeW534]

I’m moving abroad from uk to Australia in a couple of weeks. Should I transfer all my money on wise from gbp to dollars? (I have no financial ties in the uk)

[@Wise]

Hey, Lee 😊 Thanks for reaching out. It’s completely up to you, since you have two options: just keep the money in the currency you have, and we’ll convert the money for you automatically using the real mid-market rate, which includes a small conversion fee. Or, you can convert a bigger sum beforehand, if you see a desirable rate: wi.se/ratetracker, so you could pay like a local. You can always double-check our fees upfront from here: wi.se/ourfees, as well. We hope this helps, but if you have more questions, feel free to send us a message in any of our other social media channels, we'll be glad to assist you further.

[@tompacker-lv2ry]

Do you have to convert to the currency where you are going to spend with card or withdraw cash ?

[@Wise]

Hi 😊 Not necessary at all! You can keep your current balance, and we'll convert the money for you automatically with the real mid-market rate when you withdraw or pay. More here: wi.se/smartconversiontech.

[@tompacker-lv2ry]

@@Wise so will that be the same rate of exchange if I don’t convert ?

[@Wise]

We'll use the real exchange rate when we automatically convert for you: wise.com/gb/mid-market-rate

[@thihaivannguyen5056]

I forgot my password but ive reached the maximum number of attempts and cannot log in anymore even when i got a new password. What should i do to resolve this problem? Thank you in advance!

[@Wise]

Hi. We recommend to wait for at least a few hours before trying to change the password again. If you were able to change it, and now unable to log in due to high amount of attempts, then do give it some time before you try again. Once you do, make sure that you're using the correct password. If nothing works, please reach out to us: wi.se/contactus, so we could help.

[@bhindavirk3766]

In how much days the card will come and can i use it for receiving salary monthly ?

[@Wise]

Hey there, Bhinda! The time it takes to receive the Wise card can vary between 3-21 working days, depending on your region. You can check out the normal delivery times for each region here, though: wi.se/mywisecardhasntarrived You can't receive money directly to your Wise card, but you can receive money to your Wise account and spend it using your Wise card if you have account details with us. To get account details, you'll need to live in an eligible region, top up your account with 20 GBP or equivalent in your currency, and then get verified. More info here: wi.se/getbankdetails If you have other questions, please feel free to send us a DM on Facebook, Instagram, or X. Our team would be more than happy to help out 😊

[@French_Connection]

Cool ...

[@aygunme]

Hi, I am moving to Korea next month and I want to use Wise for receiving money from my home country. Do you guys offer any physical card which I can actually buy and use in Korea? And can I be able to send my money from wise to Korean bank account?

[@Wise]

Hey, Aygun. Great news, you can receive money directly to your Wise account in South Korea. You'll need to add 20 GBP (or equivalent) to activate your account details. Learn more here: wi.se/getbankdetails At the moment, our Wise card is not yet available in South Korea. We're always working on expanding our feature to reach more locations. You can join our waitlist for now: wi.se/joincardwaitlist To answer your last question, you can send money from your balance to a local bank account in Korea. Here's a helpful guide: wi.se/guidetokrw_ 🙂

[@aygunme]

@@Wise Thank you so much. You guys work really fast 😃👍

[@Wise]

That's always our goal, Aygun 💚

[@chrisogbowu20]

Thanks for providing this amazing content, I really appreciate your effort. My question is can I send money from my WISE account to another person's AMAZON WALLET OR ACCOUNT? And does the transfer to the person's AMAZON WALLET go immediately? Thanks in advance.

[@Wise]

Hi there, yes, you can send money to another person's external account as long as they share their account details with you. See more info on sending from your balance here: wi.se/sendfrombalance While we aim for most transfers to be instant, there are some cases where they can take longer due to different factors. It can also depend on the payment method used, conversion times, or when the transfer was set up. For more info on how long it might take, see here: wi.se/howlongdoesatransfertakes If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

[@tv-yl3zz]

My bank 'Coop Bank' is not listed. is there anyway to add it?

[@Wise]

Hi there. We really appreciate your valuable feedback as this helps us improve our services. We'll take this feedback on board when we're prioritizing the next set of banks to integrate with. In the meantime, though you may not be able to link your bank account, you should still be able to follow the steps here and enter your details manually to send money with us: wi.se/howtosendmoney Feel free to DM us on Instagram, X or Facebook if you need further assistance or contact us here: wi.se/directcontactus. We're happy to help.

[@yonathansem]

How if my friend want to send money from his bank account to my Wise Debit Card? Can I use the 16Digit Number?

[@Wise]

Hi Yonathan. Yes, your friend can. All cards (except for US and Japan issued cards) can receive money by using the 16-digit card number. We explain more about this, right here: wi.se/receive-by-card and here: wi.se/howtoreceivemoney

[@ameerar_]

How do I add money to a Brazilian reals? Is this available?

[@Wise]

Hi. You can add BRL only with a bank transfer: wi.se/guidetobrl, and here's how to do add money: wi.se/addmoneytoyourbalances. If you see any error messages, feel free to let us know here or reach out: wi.se/contactus, so we could help further.

[@Tradesman1956]

where does one find bank information (Name of Bank,Routing, BIC) for transfers made from Puerto Rico in US dollars for example?

[@Wise]

Hi there 👋 It sounds like you're asking about checking the bank info for your external account. You should be able to do this on your mobile or online banking, but we suggest to check directly with your bank if you're not sure where to find the info. If you're expecting a transfer to your Wise account, you can check the transfer receipt for the sending info. Find out how to download a transfer receipt here: wi.se/getpdfreceipt If you have any other questions, feel free to reach out on our official support channels: Facebook, X/Twitter, or Instagram.

[@Tradesman1956]

thank you for your answer@@Wise

[@Wise]

It's our pleasure to help you. If you've any other questions, let us know via our official verified support channels listed in our earlier reply. We'll be there for you 🙂

[@francisdz6773]

Ii cant withdraw my funds from my account to my local bank... im in ghana

[@Wise]

Hi, Francis. Are you trying to send GHS? If so, we've temporarily stopped transfers of this currency. We're working on making this route available again as soon as we can, but for now, we explain more about it here: wi.se/transfersghs. Sending USD/EUR to bank accounts in Ghana should still be possible, though. However, this will be done via SWIFT, and there are extra costs for that. Here's why: wi.se/swiftpayments If you need any help with that, you can contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there for you 🙂

[@boogieboo8529]

So can I use WISE APP on 2 phones in the same time? And how?

[@Wise]

Hey there 👋 We don't suggest that you log in into the Wise app on two different devices. This is because we want to make sure that your account is secure and that no one else could potentially have access to it. If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

[@gyulazen]

Great video 👍 just a quick question: how can I delete the jar? Somehow I opened two stock jars and I just need one! Thank you 👍

[@Wise]

Hey there! You can close a Jar as long as it's held as cash and doesn't have any money in it. We have info on how to do that here 👉 wi.se/wise-jars If you have any other questions, feel free to reach out on our official support channels: Facebook, X/Twitter, or Instagram 📩

[@gyulazen]

@@Wise thank you and very appreciate your answer 👍

[@Wise]

We're always happy to help 😊

[@irishabedejos]

I need to increase my limits and I don't see the option where to submit documents!

[@Wise]

If you're talking about increasing limits to receive PHP, then we would need you to provide us a proof of address. Once that's accepted, your limit is automatically increased. What we accept as a proof: wi.se/verifyyouraddress Upload it here: wi.se/documentupload More info on other receiving limits: wi.se/borderlesslimits If that's not what you're talking about, you can send us a private message on FB/IG or Twitter and we'll guide you more. Also our emails and phones are available: wi.se/contactus

[@SPDkeralajp]

Apple pay option not showing in japan 😢

[@Wise]

Hey there. At this time, our cards issued in Japan don't work with Apple Pay. We're working on fixing this and making this available. If anything changes, we'll update our website. You can learn more here: wi.se/howtouseapplepay If you have any other questions, feel free to DM us on Facebook, Twitter or Instagram, or you can call or email us here: wi.se/contactus

[@ceamiebalingit6957]

Hello, can I still use wise app even I'm in the philippines?

[@Wise]

Hey there. Our services are available in the Philippines. If you already have a Wise account, and you're traveling to the Philippines, you should be able to use your Wise app. Just make sure you're still able to access your device for the 2-factor-authentication. We suggest using the app for this if you're traveling: wi.se/changenotification We also offer most of our services to residents there. So, if you live in the Philippines and want to open an account, you can do that here: wi.se/createaccount If you have any other questions, feel free to reach out on our official support channels: Facebook, X/Twitter, or Instagram 🙂

[@jamesmartin1895]

can I use Wise to pay for QR codes?

[@Wise]

Hi, James 👋 At this moment, paying with QR code isn't available to all customers. We're working to make the product fully available to everyone. For now, please check this page for more info on which QR codes are supported, and how to pay: wi.se/payingwithqrcode If you need more assistance, feel free to reach out to us via PM/DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

[@blancoisaacsantiagoalonso9851]

I do have an account registered in Wise but never have used it before I mean if I want to send or receive transfers all do is start receiving or sending right?! I understand that on my first sending or receiving transfer I’ll be asked for some verification documents or how does it works? Thanks ✌🏻

[@blancoisaacsantiagoalonso9851]

I work for a International Christian Ministry and as a member of trusted person like anyone who sending money to the ministry sends it to me on my bank account and typically any class of transfers will be perfect and I get paid by receiving the funds and the rest I send it to the ministry and to whom they tell me to send it to and sometimes is some people, different companies, organizations and even investing into crypto.

[@Wise]

Hey there, Blanco. In your first transfer, we'll request some documents to complete a verification phase - As we're a financial institution, we need to know who’s using our service. Due to regulatory requirements in certain regions, sometimes we need a document that shows how our customers earn their money, and that their money comes from a legitimate source, before we’re able to complete a transfer. It helps us combat money laundering, and keep everyone’s money safe. That way we can keep providing you even faster, cheaper and more transparent service. You can read more about this here: wi.se/getverifiedguide If you use your account for business purposes, you'd need to open a business account, Blanco. See more info about it here: wi.se/businessaccount If you have further questions, feel free to reach out to sending a private message on Facebook, Instagram, X or via this link: wi.se/contactus - We'll be happy to help.

[@Wise]

Just adding some extra info, Blanco. To get more information on how to receive money, please check out this link: wi.se/howtoreceivemoney To send money, find info here: wi.se/howtosendmoney If you have further questions, feel free to reach out to sending a private message on Facebook, Instagram, X or via this link: wi.se/contactus - We'll be happy to help.

[@blancoisaacsantiagoalonso9851]

Yes I will have to ask if any documents legally exists because since we always use any personal bank accounts as possible because since I or we don’t have any documents legally I think to open any type of business accounts and without any legally documents any bank will not open a business under their or under my name and for that purpose we have to use any personal accounts matter as possible.

[@blancoisaacsantiagoalonso9851]

@@Wise The problem in having any legal documents in the way I receive and send transfers it will be legal in the International Christian Ministry but not legally legal since will need a court order to make it legal and maybe that way in Wise can allow me to make transfers easily but may Wise will order me to open a business account and for that it will be more complicated. Thanks!

[@heatherkirk510]

Can I transfer money from my wise account to my wise card? If yes, how??

[@Wise]

Hey, Heather 👋 Your Wise card is actually linked to your Wise account, so as long as you have money there, you can use your card to spend money. Here's how you can add money to your account: wi.se/addmoneytoyourbalances Please take note that If you don't have the currency that you need in your account, our system will automatically convert the money you have in your balance that has the lowest conversion fee. Check out this page for more info: wi.se/smartconversions

[@Mr.sharma000]

What can i do in india in wise not evry option available so can i receive payments in india or not

[@Wise]

Hi, Sharma. If you've a personal account based in India, you can only send money overseas with us. Our balance feature where you can hold/convert/receive money isn't available there. Rest assured, we're always working to expand to more locations. So, in the meantime, you can keep an eye on our social channels for future updates. Or, if you've a business account based in India, depending on your business type you might be able to receive money with account details. Read more here: wi.se/business-payments-india

[@Mr.sharma000]

So i cannot receive by any method in india help me out require funds and business is temporarily paused for india just tell how to receive please look into it.

[@Wise]

If your sender has a Wise account, they can set up a transfer with us and send INR to your Indian bank account. More on INR transfers here: wi.se/guidetoinr If you have specific questions regarding business account, please contact us here: wi.se/contactus and we'll be happy to advise further 🙂

[@feline6]

Say I send an invoice to someone who has wise and I also send the invoice through my wise but I want the funds to be sent directly to my bank account. What fees do I have to consider?

[@Wise]

Hi, there! How much a transfer costs depends on three things - the amount they're sending, how they pay, and the exchange rate (if 2 different currencies are involved). To see exactly how much your transfer could cost, visit our pricing page: wi.se/ourfees

[@feline6]

@@Wise Got this but I have a more detailed and specific query here. Scenario: I request for money to be sent via invoice. If I choose this option of sending a request, will I still be getting the amount sent by someone from the US directly to my local bank account(BPI) since I tagged/labeled this BPI account as my Primary account? This way, I(receiver) do not pay transfer fees since it was sent directly to my local bank. Currently the sender sends payment by inputting my local bank account using his wise account. Not sure that if I utilize the “request” tab, it would still be the same. Hope to hear from you soon 🙏

[@Wise]

If the money is coming from a different currency, then conversion is still needed. For example, if you request USD from someone, before we can send it to your local PHP bank, we need to convert it. So, you'll receive the USD on your account, then the conversion happens and we send it to your PHP account. To see how much it'll cost you can check this page: wi.se/sendfees And as a payment method choose Wise Balance.

[@GringoFilipino]

I finally got my card 😅 how much is each transaction? If I only keep PHP currency can I still spend that in the USA 🇺🇸? Is the USA currency a true 4.3 % interest per month ? You also just raised your fees. Don’t let others beat you 😅

[@Wise]

Glad to know that you've received the card, Vincent 💚 There’s a lot you can do with your Wise card for free. And we charge transparent fees for spending in currencies you don’t have in your account and withdrawing cash after a certain amount. If you have the currency in your account, it’s free and if you don’t have the currency in your account, there’s a conversion fee. For instance, if you're in the USA and you don't have funds in USD balance, with our smart conversion technology, you can still spend money with your Wise card. Find more about it here: wi.se/smartconversiontech Also, regarding interest, you can earn interest on your Wise USD balance if you live in the US. Find more here: wi.se/earninginterestinus Furthermore, we understand that price increases are frustrating - it’s not something we enjoy doing. We charge as little as possible, and we’re always looking for ways to make that number smaller. We’re upfront about our fees, and you’ll only ever pay for what you use. If you have any other concerns, feel free to DM us on Facebook, Instagram, or X. Alternatively, you can email/call us using this link: wi.se/contactus

[@solansolan2643]

After sign up the app, how do i verify wise app in malaysia.

[@Wise]

Hi. We explain how verification works here: wi.se/getverifiedguide, but if you need any help, don't hesitate to reach out: wi.se/contactus 😊

[@solansolan2643]

So. What if i have multiple bank accounts?

[@Wise]

Hi again! Having multiple bank accounts shouldn't be an issue. If you wish to connect them to your account, you can follow the steps here: wi.se/add-delete-connected-bank-accounts Feel free to contact us here: wi.se/contactus If you have any other specific questions 😊

[@solansolan2643]

I've sign up to wise in malaysia. Then, what should i do now, to verified my account successfully?

[@Wise]

Glad to hear you've got signed up! To get your account fully verified, we usually verify your identity with some photo ID, proof of address, and/or a picture of you holding your ID. We explain more about it here: wi.se/getverifiedguide Send us a private message if you need any extra help with that 🙂

[@georgettspence7511]

Good day why did wise change my account and routing number with there new update?

[@Wise]

Hi there. If you're referring to your USD account details being changed, please keep in mind, we've recently had an operational change which means we needed to issue you new USD account details. We share more info on this here: wi.se/usdaccountdetailschange We’re sorry for the interim disruption this change has caused. And if you have any questions, feel free to reach out to us via one of our private channels: Twitter, Instagram, or Facebook. You can also reach out to us here: wi.se/contactus and we'll get back to you with more info 😇

[@georgettspence7511]

Okay but what happen if my previous routing and accont number use to file my tax return, which was approve and waiting payment, will irs be inform of the new update from wise? @@Wise

[@Wise]

Georgett, you need to update your account details everywhere to avoid any inconvenience. We'd only update our customers from our end and not any third party. If you still have any questions, feel free to contact us 🙂

[@Santoomedia]

I need to be a Wise ambassador 🏆

[@Wise]

Hi there! We have an option that might be the perfect fit for you 🤩 Read more about our Affiliate Program here: wi.se/affiliate-program And if you have any questions, just let us know!

[@Santoomedia]

@@Wise thank you 🫡

[@fansofpenguin9275]

​@@Wise hi there, a quick question: why now new Wise account make starting Jan 1, 2024 is no longer available for Indonesia? To receive money

[@pradeeprulz-bd3et]

My wise account doesn't work, it doesn't even show account details, it just says sorry, something wrong, I want to fix it

[@Wise]

Hey there, Pradeep. Please make sure your App is up-to-date. You can try the following troubleshooting steps: - Update the app to the most recent version. - Try to uninstall and reinstall the app and switch off the device, wait for 30 seconds, and switch it on again. Also, keep in mind that our Balances feature is only available in certain regions. More info here: wi.se/balanceavailability If you still have issues with it, please send us a private message in one of our supported channels (Facebook, Instagram or Twitter) with a screenshot of this error message, along with your membership number. We'll look into it 🔎

[@fathimajumana981]

Why I can't send money from India Currently? Please reply

[@Wise]

Hi Fathima 👋 For now, only customers residing in India who've used our services before can send INR from India. We explain more here: wi.se/guidetoinr If you're in India, you can still send from either USD, GBP or EUR, which will be processed via SWIFT: wi.se/swiftpayments If you've more questions, please reach us here: wi.se/contactus and we'll be happy to advise you.

[@ironman8948]

❤

[@lhynburns]

Why can’t i find the open currencies button 😢

[@Wise]

Hi there 👋 Take note that opening a balance will depend on your region. You can take a look at this page to see if your country is on this list: wi.se/balanceavailability If it's not on this list, you're currently not eligible. But our team is always working to offer all features of the Wise account to more people and businesses. If you need more help, feel free to contact us here: wi.se/contactus

[@user-cc9ls2sg5v]

Hello i have made the account today and it says deposit £20 first. I have tried to deposit money through every way but it says failed

[@Wise]

Hey zark! Thanks for sharing the issue with us. Could you tell us what error is there when you try to add money? This guide might also help you out: wi.se/addmoneytoyourbalances If you need any further help with that, please contact us via DM on Instagram, Facebook, or Twitter (X), and we'll be right there for you 🙂

[@user-kq2cn6nj4r]

How can I get Wise degital card in Pakistan with My LLC

[@Wise]

Hey Hameeda. Our Wise card isn't available in Pakistan. But if your business is registered elsewhere, check out where our card is available in: wi.se/cardavailability If your business is registered in a country where the card is available, here's how you can get one: wi.se/getthedebitcard If you need more help, you can reach us on DM through our other official social channels, that you can find at the bottom of our website: wi.se/wisepage_ Or you can email/call us through here: wi.se/contactus_

[@user-kq2cn6nj4r]

@@Wise okay thanks 🙏

[@Wise]

Hi there! Wise card (physical and digital) isn't available in Pakistan just yet: wi.se/wisecardbusiness We’re working hard to make cards available everywhere. In the meantime, you can go on our waitlist, and we’ll let you know when our cards are coming your way wi.se/joincardwaitlist

[@ironman8948]

Please give me suggest how i can recieve japanese bank account

[@Wise]

Hey there 👋 At the moment, you can only add money and hold it in JPY. We don't offer account details in JPY, so you won't be able to receive money as you need account details to share with whoever wants to send you money, but you can open a JPY balance and top up your account yourself. See the steps on how to open a balance with us: wi.se/create-a-balance If you have more questions, feel free to reach out to us on Instagram, Twitter (X), or Facebook and PM us.

[@ironman8948]

@@Wise but JPY is not available detail why

[@Wise]

Good question! We don't offer virtual JPY bank details just yet, but we're always working to improve our currency accounts. Please stay tuned for updates 😎

[@PSALMII69]

Best app 2k24 🎉

[@Wise]

That's the best compliment we could hear today 🥰

[@successandhappiness7646]

Hello .. Can you please tell me how I can transfer money using Wise from my bank account to Payoneer? I am from Nepal.

[@Wise]

Hi, there. Generally, our features in Nepal are quite limited, for example, you can’t currently send money from NPR. Here's more about it: wi.se/nprtransfers But if your bank allows you to send a payment via SWIFT with our global currencies (i.e. from your local bank to Payoneer using USD), you can follow this guide: wi.se/howtosendmoney and read more here about SWIFT: wi.se/swiftpayments We hope this helps!

[@successandhappiness7646]

@@Wise @Wise Thank you for your reply. I also wanted to know if I could transfer money from my USD prepaid dollar card, which is provided by Nepali banks, to make online purchases in USD currency to transfer funds from my dollar card to Payoneer using wise

[@Wise]

We see that you're interested to send from USD using your debit card to Payoneer. You'll need to set up a new transfer following these steps: wi.se/howtosendmoney, and we'll show you the available payment methods upfront. If the card payment method is available, you can use your Nepali bank card to pay for the transfer. If you need more help, contact us here: wi.se/contactus and we'll be happy to advise further 😄

[@successandhappiness7646]

@@Wise @Wise Thanks for your reply. Can you please tell me how I can verify my identity? Every time I take a picture of my documents to verify my identity, it shows some kind of error. Don't you have any place where I can upload my documents from a PDF file or jpg? I already have high-quality PDF and png files of my identity card documents with me to verify my identity instead of having to take pictures of my documents on your site and then upload my documents. That way, it's not working for me.

[@Wise]

Verification is a very important step to us, and so we have to follow a strict set of guidelines while reviewing the documents. Your documents can get rejected if they don't meet our requirements i.e. it may be in a format we can’t accept, like a PDF. To learn how to verify your identity, please check this guide: wi.se/verifyyourid If you still face any issues, feel free to DM us on Facebook, Instagram, or Twitter. Alternatively, you can email/call us using this link: wi.se/directcontactus 🙂

[@Shumlomedia]

Is Wise available in Afghanistan?

[@Wise]

Hi there. Wise is not available in Afghanistan. While our services are offered in most countries around the world, there are some places where you won’t be able to open, or log in to an account. At this time, this includes Afghanistan. Learn more here: wi.se/notsupportedcountries If you have any other questions please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

[@rebeccamiller6967]

At 4.50 it shows an add to google pay option for a card. My screen does not have that. Google pay will not add my didital wise app.

[@Wise]

Hey Rebecca. At the moment, you can add your card to Google Pay if the card was issued in certain regions. We share more about this here: wi.se/linkingcardtogooglepay. If you'd like us to have a closer look, please reach out to us on alternative social platforms via DM, along with your membership number and a screenshot of the error. We're here to help.

[@ammarmahfoud464]

Please consider debit cards for clients in Argentina, we're in absolute need for that. 😢😢

[@Wise]

Hey, there 👋 We're always working to improve our customers experience, so thanks for bringing this up. You can add your request to our list here: wi.se/joincardwaitlist In case we start to issue cards in Argentina, we'll for sure let you know. If you have further questions, feel free to send us a PM on Facebook, Instagram or Twitter/X, and we'll be happy to help you.

[@johansabbir]

I need wise card.I am from Bangladesh. Please how can i order. I have personal account

[@Wise]

For now we don't offer the Wise card in Bangladesh, but we're working to expand our services. You can go ahead and add it to our wishlist though wi.se/joincardwaitlist, and keep an eye out on our social channels and website for news.

[@johansabbir]

@@Wise i need card.when it will be available for Bangladesh?

[@Wise]

We hear you, Johan. At the moment, we don't have updates to share regarding when this feature could be available in Bangladesh, but we'll definitely keep everyone posted if this ever changes in the future.

[@johansabbir]

@@Wise very disappointing.I badly need this. 😢😢😢😢

[@liveit6210]

Is it available in india in 2024.. i think its not.. please clarify

[@Wise]

Hey there. Wise is available for customers in India, and can be used to send money. For more info on this, feel free to check here: wi.se/howtosendmoney And, if you have any questions, feel free to reach out to us via one of our private channels on Facebook, Instagram, or X (previously Twitter). We'll be happy to help.

[@liveit6210]

@@Wise yes but we cannot recieve money right.. there is some waitlist going on

[@Wise]

You can't currently receive money to personal accounts if you're located in India, but customers with a business account located in India are able to receive money right now. More about that here: wi.se/indianbusiness Let us know if you have any other questions. We're happy to answer them for you.

[@liveit6210]

@@Wise Firstly, really thankful for your reply.. Its very rare the company replies to our queries.I am honestly impressed with the customer support... I have one more doubt.. is there any maintainence fee.. eg. If I open my buisiness account and cant make sales for first three months.. so amount is Zero... will there be any fee charged for maintaining it?

[@Wise]

Hi there, thanks for getting back to us and for the feedback - we pride ourselves on ensuring our customers receive the best possible customer support available. Holding money in a Wise account is free. So in this case, there would be no maintenance fee, no subscriptions and no monthly fees. We have a specialised business team who’s happy to help, should you have any more questions about our business account. Please reach out through email or call from here: wi.se/contactus. Our business agents will get back to you as soon as possible. You might also want to check our Business FAQ from here: wise.com/help/. Please feel free to reach out to us over on social media for more help with your personal Wise account. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚

[@ashokjayam3231]

How does the referral reward works

[@Wise]

Hey, Ashok

[@Wise]

There are various invite programs at Wise, and rewards differ as well. Check out this page to find out how they work: wi.se/inviteprogramgen

[@ashokjayam3231]

Can I get money if my referred person completes first transaction

[@Wise]

It depends on the invite program you're assigned to. For example, one program in the UK lets you earn 75 GBP once 3 invited friends make a qualifying transfer of at least 200 GBP each. On your app, you can go to the top right corner on your homepage and click Earn to see your referral program. If you need more help, you can contact us here: wi.se/contactus 😊

[@ashokjayam3231]

​@@Wise It stated 3 people should spend does transaction also comes under spending

[@timothkalavuze4878]

Tanzania?

[@Wise]

Hello, Timoth. Wise is available in Tanzania 🤩 You can open an account with us, but not all our features are available there. You can check in this page to check what you can do: wi.se/wisepage Make sure to change the country in the top right corner, so you'll see the details for your country. If you have any specific questions, feel free to reach out via PM/DM in our other platforms (Twitter, Facebook, or Instagram). We'll be happy to help!

[@paulc5569]

Wise payment Ltd..Where are you based. And a Q for you.. if you had account holder who scam someone would you refund the money.

[@Wise]

Hi there, Paul! We're based in the UK, but we have offices around the world 🌍 Regarding your question, we can’t guarantee a refund, but we’ll do what we can to recover your money, and stop this from happening again. More about this here: wi.se/scamfraud And in case you were the victim of a scam, make sure to file a police report - Should they reach out to us, we’ll gladly cooperate with them to sort it out. Also, feel free to send us a private message on Facebook, Instagram, or Twitter if you need further assistance.

[@paulc5569]

Thanks very much for your reply and answer

[@feline6]

Ordered a card but never received it. How can I contact Wise support?

[@Wise]

Hi there. If you chose the standard delivery option, we're unable to track your card delivery. But, we try to give the best estimated date of arrival that we can. We'd recommend waiting a week past the estimated timeframe to see if it reaches you, as occasionally there are postal delays. If it's been longer than that, you can cancel it and reorder a new one here: wi.se/mywisecardhasntarrived You can also reach us at wi.se/contactus if you need more help 🙂

[@feline6]

@@Wise it’s almost 3 weeks after the dedicated delivery time though. :( I only see reorder option. Where can i cancel the first one since i paid for it? can i also have a new one ordered through express even if the original order was through standard delivery?

[@martasobotka8289]

❤

[@Wise]

Thanks for the love, Marta 💚