The Workshop Tour | Fracture

[@isabelcoffiel698]

Update: I am in love with my order from fracture. What an awesome job they did on my husbands army picture. The original was ruined by a water leak in our house. Thank God I had a copy in my phone and computer. It is a Father’s Day gift I know he will treasure for ever and ever. Thank you Fracture. Can’t wait to do more.

[@Fractureme]

We're so glad everything turned out well! Thanks for trusting us with your photos!

[@Aegisltd]

This is pretty amazing! I would think one of the perks to working at Fracture is seeing some amazing images / pictures. You guys should do a book with the top 100 images printed to date. (Of course, get the ok to use the image(s) from the customer(s) first. )

[@Fractureme]

That's an awesome idea! We do see some pretty awesome photos- our fans are so talented!

[@unicornyankee]

I just ordered one today for my sister’s birthday in November because she’s always there for me when I need her. So I ordered a picture of her grand daughter, my niece. I can’t wait to get it.

[@richardabrams7481]

Awesome presentation! What a great idea. And all manufactured in the good old USA!

[@ga5782]

I was very impressed with the ordering process. Seamless from start to finish. Regarding shipping up to Canada, it I'd best to choose a FedEx or courier option than USPS. The chance of your purchase being flagged at Customs Canada is lower if you use the courier shipping option. As far as the product goes I am pleased. Those who do not believe the manufacturing process should check this KZbin video before making false claims.

[@elsalopez483]

Received my print today. Beautiful job. Thanks. 👏🏻👏🏻

[@MobyIck]

I’ve ordered several prints from you guys, great company and I’m really impressed with the service and website. The photos look fantastic although I can’t decide if I like matte or glossy better. Thanks! Nice job.

[@XenaTheQuadCamBikah]

This made for a wonderful wedding gift for a long time friend! Maybe I’ll do a video of the photo and tag you!

[@Fractureme]

That sounds like a wonderful gift, Tina! We can't wait to see what it looks like :)

[@isabelcoffiel698]

I cannot wait to see my first order from Fracture.

[@kansascityonline]

Excellent Hi-Quality video!... I just submitted my order and anxiously await arrival.... Great gift idea !!!

[@AlgoRhythmmike]

You guys really do ROCK! Keep it up and I'll be ordering soon. Thanks!

[@jkitto2008]

Algo Rhythm , save your money. I purchase their product, and they suck. If you send them a 4K photo, they'll downgrade it and send you a low definition version of it. But at least it's printed on glass🤣. Plus their customer service is a joke.

[@stampinwithjoyce3259]

Thank for sharing this amazing product and technique. I am happy that stumbled across Fracture by a KZbinr. Warm Blessings

[@curtismorgan3355]

Just put in my 2nd order with your crew. I used to do my own framing (I've done 50 or so) but, no more framing, your product is outstanding. Can't wait to show my friends your good work.

[@boca835]

Great Gifts! A great product. Use them all the time. Wish they had a repeat customer discount.

[@Fractureme]

Pssst, Scott! Sign up for our emails- we send some *very* special codes out there!

[@boca835]

@@Fractureme Who has the time? You know who we are.

[@snippychicken2220]

just placed a order cant wait

[@marielara6450]

This looks wonderful. I'll have to find a picture to do. Thanks for showing the video!

[@Fractureme]

You're so welcome, Marie!

[@ChuckEllis]

Whoo hoo! Awesome video. Nice work, team. :)

[@christinapaeth]

I'd love to work with a company so passionate about the art they are creating! I'm so impressed 😉

[@itsallanillusion4827]

I have a backlit shelf I’d like to display my photos on. I’m considering these for that shelf if I could get a transparent version.

[@kellyiganza3054]

great. waiting for these team here n Nairobi.

[@rkmazari1770]

But the resolution of the original photo gets compromised. It's no longer the original resolution. Last month an order was placed with the Company and the digitally processed print on glass was much different. The purpose for which the order was placed could not be accomplished for this reason.

[@killerrabbit4448]

Wow, that white ink machine looks so cool. What is that?

[@TankTastic]

This is actually pretty cool, no meed to frame anything anymore.

[@andreabullock2125]

We have been waiting for our picture for a month. Can you tell me how to get in touch with you to locate it?

[@thejuggernaut7979]

what machine do you use to print the glass?

[@bluewhale2600]

Good to know they print the pic on the actual glass. Thought it was a paper pic

[@Fractureme]

Yep! When making Fracture prints, we first print with color inks that make up the image itself; the second pass is a solid white layer to make the colors pop and give depth and opacity to the color.

[@bluewhale2600]

@@Fractureme Thank you.. I'm looking forward in making some special projects with Fracture 👍🙂

[@ewelarry]

Ordered my second one today! Great Christmas gifts! Heard it on Dennis Miller's show. I think they have dropped him . . . big mistake!

[@topherwayne4398]

I gotta get a few!!!

[@Fractureme]

We can't wait to see your photos in our print queue, Topher!

[@topherwayne4398]

@@Fractureme trust me, it will be soon!!!

[@patnewman1754]

Love this but,do you have anti glare glass?

[@Fractureme]

Hi there, Pat! At this time, we don't offer an anti-glare option. Fracture prints have similar reflectivity to a traditional photograph!

[@buddha65281]

Can you ship to Germany?

[@Fractureme]

Great question, Carl. We certainly do ship to Germany and all over the world! Feel free to read more about our international shipping here: help.fractureme.com/article/77-do-you-ship-international

[@zeroUnitygain]

What do you guys do with the visual picture afterwards?

[@Fractureme]

Hi there, JC! Customers upload digital files to our website, meaning the process is hassle-free!

[@ScubaGolfJim]

@@Fractureme So, what's the answer? What do you do with with the uploaded files when you're through with creating the prints? Are they deleted and wiped from your system, or do you claim ownership like other companies have tried in the past? The true answer is in the details.

[@Fractureme]

@ScubaGolfJim Great question! After an order is placed, we absolutely do not and will never use customers' images for anything besides their original order without their explicit permission. When an order is placed with us, the image file used for the upload is stored along with the order on our secure servers. Though, we won't share or otherwise use your image file after you order without that permission from you. Feel free to read more about it in our Terms of Service here: fractureme.com/terms-of-service/

[@cmart674]

Just ordered 2 pictures

[@Fractureme]

That's awesome! We can't wait for you to receive your prints :)

[@rickybower9376]

These our the best pictures ever have 3 now wouldn't go back to canvas

[@Fractureme]

That's awesome, Ricky! We're so glad you loved your prints :)

[@davidpearce6955]

If U live on Canada be careful ordering from Fracture my sister ordered 2 small prints for our parents for Christmas and even tho its in the U.S. she didn't think 2 small prints & a stand waz gonna be $90 not including the invoice from fed ex sayin she owes them $20 after already paying $23USD for shipping and handling. I checked on a converter $66.52USD is $84.53CAD not $90.

[@Fractureme]

Hey David, we're so sorry those fees were sprung on your sister; nobody appreciates unexpected fees. As of now, pre-clearing our customs isn't something we're able to do through our shipping services. While we can't be sure when or if customs fees apply, we have a warning message on all international orders. These kinds of payments are decided and imposed by local authorities, so we're not informed about them beforehand. When FedEx reaches the border and the fees are decided, FedEx actually pays them up front, then collects a reimbursement.

[@davidpearce6955]

I know I dont mean anything negative towards ure Company just making others aware if they order anything from another country

[@tenwalls2428]

But...why glass?

[@huetuber1204]

Tenwalls this was my initial thought as well. But the more I think about it, why not? It’s another medium for art to be displayed. It may not be for everyone. But it’s nice to have options.

[@jamessoule6423]

Copy of note to customer service:Hello, Until now the experience with you and your company has been good. Although the shipment was delayed by USPS and arrived 3 days later than the confirmation said it would, that is not my complaint as I understand it is out of your hands. The picture in question was of my daughters dog who on the day I ordered the picture had to be put down. He was a good dog who spent the last ten years with my daughter when she really needed him. The problem is that I wrote I heartfelt note to be put in the photo along with a request of no receipt. You got the no receipt right but did not include the note. My daughter got the package last evening and sent me the note below: Did either of you order this and have it sent to me? It showed up today with no note, no receipt. You folks advertise that you take those special moments and memorialize them on glass. Well, you didn’t this time!!! I got the picture which I paid for but I did not get the service. I will never use your service again and I will tell anyone I know not to either. I will be going to social media next and telling people of my experience as well. What I was hoping for was a special moment with my daughter over the loss of her great dog…what I got was a creepy package showing up at her house with the picture of the dog she lost and what was to be a tender reflective moment was lost. Signed Fractured by fracture!!! I would not use them!!

[@RSJ69]

My dude, it was a simple mistake I'm sure. You act like they were being malicious, but I guess you've never made a mistake in your life right? I'm sure the words would have meant more if you would have told them to your sister directly instead of via a 3rd party. The picture will last a lifetime and I'm sure it means the world to her, but I think you're being a bit over-harsh on the company that put that memory and picture onto a permanent medium for you and her. It's been five months since you posted and I'm sure when you posted this you were pretty angry. Looking back now, do you still feel the same way??

[@robertshapiro8781]

Do you have a customer service phone number? We are uncomfortable putting an order through without speaking to someone. Robert Shapiro

[@Fractureme]

Hey Robert, it sounds like you didn't get our email from yesterday. Here's a link we sent to our Glass Prints page with all of our sizes and prices: fractureme.com/our-products If you have any other questions, please don't hesitate to let us know!

[@jkitto2008]

Fracture prints are a joke. Customer service is a joke. You send them a beautiful 4K photo, they enlarge it to a low definition version,blurry and out of focus. But don't worry it's on glass🤣❗️

[@Fractureme]

We're so sorry to hear your order turned out like that, Jeremy! It looks like we sent a replacement through our Happiness Guarantee back in January 2019. If you had any issues with that replacement, or if there's anything else we can do for you, please don't hesitate to reach out to us at [e-mail].

[@sugarae7461]

They left that out 🤣🤣🤣. If they’re gonna rant rant the truth 💯