The Worst Things That Clients Have Said To Me

What are some of the worst, meanest, nastiest, harshest things clients have ever said to you? How did you respond? Were you able to overcome their objections to working with you?
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[@GLYNDYER]

Client: you’re too expensive! I could go on holiday for that money. Response: Ok, let me know if you need anything when you get back.

[@feelcollins4358]

Or tell them "Sure, you can go on a holiday... or you can invest on good design for the future of your business AND go on a holiday after making more money".

[@divinemagbadelo]

Or you can ask them which would provide more value to them, and if the vacation would provide more value, then tell them to go with it, otherwise...

[@ELFOUAD]

One client once told me that the price is expensive for that design, so he asked me to reduce some of the design elements then he said.. how much now ? LOL XD

[@JanneWolterbeek]

OMG! haha...

[@StefanoPapaleo-TS]

Design salad

[@2c7s]

What the Fuck Lol ,price moved up just now.

[@sleepy-peepy]

Design pizza. Just take off a couple toppings.

[@maha_sage]

What did you tell your client?

[@LUCAS-go7jl]

"I have printed it out, but the animated GIF is not moving?"

[@markcontreras3572]

LUKAS DG “try tapping the paper”

[@jama3335]

Haha

[@rao_inspires]

LMAO wow

[@StefanoPapaleo-TS]

Saddest part is these people sometimes run important companies... go figure...

[@DavezillaMedia]

OMG. That's horrible.

[@imsamjacob]

"Whether you think you can or can't, you're right." So true.

[@thefutur]

i can.

[@imsamjacob]

Yes, we can. Again, thank you for creating these videos. Best work on KZbin. I found out about you from a friend Danny Yount. Sending warmest regards.

[@RodrigoMendoza7]

"There are a few changes I want to make to the website. I've showed it to my son and these are his recommendations"

[@EpE002]

😂

[@maha_sage]

Ouch

[@disco.lemonade]

"He's used Wix, he knows web" lol

[@arandomkenyan]

Relatable😄😂😃😭😁

[@ravitailor6185]

I can feel it 😅

[@rockstarkate78]

"I don't like this, I want something professional"

[@natsashikata8208]

What do you consider professional? a hard and complicated logo(whatever the conversation is about)? I am sorry >< I just cant help it.

[@andrei.merisca]

The footage from the workshop is pure gold. Thank you so much for making this type of extremely valuable content accessible to everyone!

[@thefutur]

you bet! we had fun doing the workshop so i'm glad you enjoyed it.

[@sushimamba4281]

Here's just one (of many!) from my career: Client: "We have a few more little changes." Me: "We're going to miss the printer's deadline. Your CEO signed the document off this morning. Those changes will take about 4 hours and will cost X amount." Client: "Can't you just press a magic button? The software is really advanced these days isn't it?"

[@gautammourya1063]

“Art of zen” best thing i learnt today.

[@JoseOcamposX3]

I became dependent of this content, no doubt. I check for new videos almost everyday. And I watch them all no matter what. I sometimes wish I could work for you guys or appear on the channel lol. But honestly I am not that good of a designer yet. Anyways, keep it up! And thanks for sharing!

[@GettingNegative]

Two years later, how’re things going?

[@arandomkenyan]

Yeah. Did this work out ?

[@mohamedalsharweni1974]

I would love to hear as well 👀❤️

[@N0STIC0]

"we are doing you a favor by giving you a job" xD

[@supreetkumar7604]

You should say "ok boomer"

[@maha_sage]

:( been said to me too

[@disco.lemonade]

yikes... that's a toxic client right there

[@starvoyager7313]

You say "see ya bitches!" and take your talent and your Self out the door! Always know your worth! 👊😎🔥

[@arandomkenyan]

" You know, this job will help you get more business. It can showcase your skill. ."

[@josi4749]

I've definitely had the 'my wife did not like it' response before. And the 'I can do the same in Microsoft Word' response. Brilliant video! Some great advise to young designers in dealing with criticism. By the way, you're in my former home. Barcelona is absolutely gorgeous. And please, if you can, visit San Juan de la Peña. The Pyrenees are stunning!

[@thefutur]

One day we will come.

[@LiyinYeo]

Wish they teach about energy in art schools. And by the way, Chris, I was looking at your sneakers the whole time XD

[@thefutur]

Lol.

[@bridge_studio]

Fantastic to finally see the Madrid video. It was great to hangout with you guys for a short while!

[@thefutur]

You are a fun bunch.

[@markcontreras3572]

Hi James. It was great meeting you guys -good discussion.

[@perezgroupfilm]

I’m absolutely loving the variety of formats, these short micro-laser focused topics are completely on point. I missed you guys when you where down in south FL. Please keep these quick - focus topic - conversations coming. I’m going to need to sign up for this one. Thanks DO!

[@thefutur]

thanks for the feedback Jerry.

[@yosif_qasim]

1:02 when the client says : the project bubget is 50$

[@nlawson2004]

Then they’re not a client. They’re just someone looking for a nonprofessional.

[@supreetkumar7604]

Your Damn relatives all ways do that.

[@jimdevalk]

They are not clients, they are family...

[@spencerfraye1780]

God who knew your videos could get even better Chris, you're such an inspiration, you never ever seize to amaze me. Truly, from the bottom of my heart, thank you. You're doing powerful and important things.

[@thefutur]

thanks Spencer. we keep growing. we'll take you with us man.

[@spencerfraye1780]

I'd love that.

[@maha_sage]

Love it that Chris properly engages his comments. I really think you're a genuine hard worker

[@Requiescatburglar]

This happened yesterday,I am an illustrator, currently working on a "big" project, a client agreed to pay 50% upfront and after two months of missing the deadline for the payment, when I confronted them calmly and politely they got angry with me and deleted my name from the official site of the project and told me that they will contact me in two months. Even after all the compliments in countless e-mails they gave me for my work.This was sadly a first project for me that would pay really well and I'm sad and disappointed. Gotta pick up on red flags earlier.

[@DetlevEller]

spot on. the simplest truths are the hardest to grasp and use for the young mind ....

[@edengrim2657]

client: you are so expensive me: *pulls out trap card 🃏*

[@thefutur]

lol.

[@GeorgeDike]

"We like it, just change the background to black please"

[@renascence8747]

I'm excited to hear more about this proto exercise, sounds extremely useful and versatile. That seemed like an awesome workshop also, loved hearing about neutralizing the energy, I'm all for that.

[@thefutur]

I’ll add a link to the academy site for you.

[@thefutur]

academy.thefutur.com/p/overcoming-sales-objections

[@Mung1983]

Love your videos Chris. You are such an inspiration. God bless.

[@thefutur]

Thank you.

[@MeelaPaloma]

This is great! Thank you! I tend to get defensive of my work especially when I know its good and done correctly. This will help me tremendously.

[@thefutur]

awesome

[@Am-graphix]

This is awesome! I can hardly wait to see more of it. Hope you had a blast in Barca! I was there for a Joomla! conference a couple years ago and just loved the city.

[@AdrianaCordovez]

Bravo!!!!...empathy and compassion toward the clients....when we do what we love and we are very passionate we can offer not just a service, but we are there to listen, and as we do that, we can learn so much from them, we become aware of who they are and what they need, is not so much to practice what to say but to become aware of the moment and to listen, whatever they are projecting in their objections has a lot to do with how they perceive our services through past experiences or competitive mentality...we are here to create, not to compete!..., we can clarify with authenticity and confidence that we want the best for them at the en of the day. Every designer offers a very unique way of doing the job and we must understand also that not every person is going to like our style, price or way of doing things, and that is ok....i love doing the very best for my clients, but my version of the very best it's not their version of best...being neutral to me means accepting that not everyone has to like or accept what we do and we simply move on...we should never act desperate to get the job and focus more on the most effective way to solve problems instead.....thank you again for sharing your expertise and time with us!...very much appreciated! :)

[@swetabhushan2172]

Loved this comment. And got something really interesting and valuable to learn as well. Thank you for sharing your perspective here. I find your perspective really wise. I also got to remind myself of a few things too from your comment. Thanks 🙏

[@jamieortiz1198]

Love this! I learn so much from this channel. I hope to meet the amazing people that make up this show someday. Good vibes your way from Philippines 🇵🇭

[@thefutur]

Hi Jamie. See you in the Philippines.

[@felixmcphie]

Damn this soundtrack is poppin

[@daniel.adeyemi]

Loving the effort put into the video, different shots, sceneries...As always great content!

[@thefutur]

thanks for noticing.

[@jsmith9213]

You're B Roll is looking AWESOME! Great Content guys, FAB!

[@thefutur]

Thanks!

[@insightdesignsolutionsinc.]

Looking forward to the objection deck!

[@thefutur]

It’s available now on the academy.thefutur.com

[@JoshuaDMugayi]

Oh yeah!! Super anticipating the Objection Deck! Great Vlog guys!!!

[@thefutur]

Thank you.

[@thefutur]

academy.thefutur.com/p/overcoming-sales-objections

[@BlauwFilms]

Aaron and Mark's footage is getting very nice!

[@thefutur]

Yes. I agree.

[@markcontreras3572]

Blauw Films, Thanks!

[@pj2614]

A bride once told me, "I can't begin to tell you what I'm gonna do you if those pictures don't come out right". I told her, "they're not going to be good pictures because you're not good looking".

[@thefutur]

Yikes!

[@pj2614]

The Futur 😅

[@aneesh7123]

Send em a few design samples before I place and order

[@megandouglas960]

Awesome!! Im so excited to get more info on Objection Response. I look forward to that video.

[@thefutur]

the course is now available. check the show notes.

[@adityakhakhria1396]

Hey, i am so selfish , trust me i am not gonna share this channel with anyone else, i know its so good that it will definitely increase my competitors !!

[@thefutur]

hahah. don't be selfish. share. good things will happen if you do.

[@adityakhakhria1396]

Will do for sure, its hard though but will do, thank you for the reply - also I was planning to ask something but never found the perfect question to do so but now I have and I guess almost every designer might be facing it. The question is How to get clients for a longer period of time? For example, I am from India and I am sr. interactive designer in an IT firm, so as an IT firm we mainly provide custom web apps to clients for which they pay us on monthly bases around $1,000 , so what are some quality services I can offer to reach that level, Luckily its just been around 10 months I am designing and special thanks to your channel I now have 40+ Clients but as in long-term what service can I provide ?? I thought of social media marketing and did that for a few clients but again I think its fluctuating, I want to provide some value to them for a long period of time. Kindly suggest. Thank you for your time :)

[@thefutur]

do something that makes a difference in the client's mind. when you do, you will win more business from them.

[@chrisronan]

Outstanding video and message all the way around! And not to diminish the importance of your overall message - I have to ask - what is the cool backpack Chris is wearing??

[@thefutur]

it's a Tumi backpack.

[@JanneWolterbeek]

Hey Chris Do, love this format. I would love to see more content coming from you while travelling and showing us different cultures and perspectives and some great scenery. Makes learning so much more fun!

[@thefutur]

We will try to make more but logistics are a challenge.

[@JanneWolterbeek]

Cheers, looking forward. I'd gladly help carrying stuff, haha! ;)

[@MarkusGjengaar]

Filming in 25 fps and client starts asking for super slowmotion after we shot a scene. Client: “Your editing software sounds very limiting. I can do it in iMovie for you.” *instantly triggered*

[@ISRAADVISUALS]

Hahaha it hates when they never tell u they want super slow mo during shoot.. If they say they can do it in imovie Then tell them to do it...may be they could do better hahahah

[@cruztube23]

The best comment I ever got, was from a businessman who asked me to design a logo for his hotel in Croatia. "What? Your price is 2500 euros? I... I... I... I don't understand." We didn't work of course and I heard he's still confused til this day 😄 ---- a few months later he puts a logo on the new hotel which includes: a palm tree, sun, sea waves, jacht, two different serif fonts and about 4-5 colors I think... Imagine working with him 🔥😁

[@thefutur]

You dodged a Bullet

[@cruztube23]

The Futur indeed

[@abigaillyj]

This is dope Chris. Really helpful in bringing the negative energy down. Do you, by any chance, have ways on how to deal with manipulative bosses?

[@thefutur]

I’d treat them like a client. I believe the principles apply.

[@indeus777]

Just awesome content. Loved the broll too, well done

[@jamayil11]

Zen. This is soooooo brilliant. Amazing !

[@lividxeon4694]

Awesome stuff Chris! These videos are packed with so much knowledge! The problem we are having at the moment, as an agency is client numbers. It seems like they have dried up a little, just wondering if you have any tips to expand a new design agencies reach? Thanks!

[@BenjaminBelcour]

Awesome vid. I love the idea of the respone deck !

[@marcgosselin945]

Be Zen! control the energy! love it!

[@UniquedesignzNetHMKGroup]

Where is this objection deck??!! Are you guys holding back on me!?!? Lol

[@thefutur]

It’s hidden in plain sight in the overcoming sales objections class.

[@jakubjezovic]

Would love to see a show with a Maroto Bambino, his work is so good!

[@thefutur]

He is!

[@razisalaheldin]

Aaron ,, u were right ,, these videos rock ,, Sorri Chris u Gotta let these keep coming ,,

[@thefutur]

why is Aaron right? are you referring to the cab ride? that was about him being late.

[@razisalaheldin]

I am talking about when Aaron suggested the videos (blog style) ,, nd u told him they take much time and effort ,, nd he can't cope with all the stuff he has to get done ,,,

[@thefutur]

Shooting in Europe was not his idea. He was shooting some voyeuristic videos at the office. Those weren’t connecting. They didn’t deliver much value except for a laugh from time to time. But we are all figuring out a balance between entertainment, education and inspiration.

[@razisalaheldin]

1st of all thnx for always taking time to reply ,, u guys are just awesome ,,, that makes sense now ,, progress is in the process ,,,, much luv

[@rao_inspires]

I absolutely love your videos. This one in particular cause I deal with a lot of difficult entitled clients.

[@thedaveko]

this is a hot topic and should blow up! i think it will go viral based the topic alone....and i haven't even watched it yet.

[@thefutur]

I don’t know why either.

[@thedaveko]

@@thefutur oops I meant to post comment this on the Livestream today about finding your superpower.

[@maitreyeek9906]

Now I really need to read that book! (*searches "Win Without Pitching Manifesto by Blair Enns" on Amazon*)

[@nickohhh]

It'll change your life, promise!

[@thefutur]

Link in description

[@jarmelo2006]

Oh God!!! "You have hurt my company" That hurt even up to this day...

[@thefutur]

Is that what your clients are saying?

[@jarmelo2006]

The Futur this is what a client said back in 2013. Normally my clients are 98% happy with my work... But I am going much harder with learning more.

[@pascalb4318]

I love watching Chris and Aaron it’s like a reality show

[@thefutur]

it's real alright.

[@Moritach]

The relationship stuff really reminds me a lot of the DBT therapy way of dealing with relationships.

[@raye.datugan4501]

This video is hot ... Love the b-roll (:50s - 1:50s) and the audio ... The hero shot @1:01 ... Very nice.

[@thefutur]

thanks!

[@tradesmenleathercompany9178]

Love this. Can't wait.

[@markcontreras3572]

It’s available now - academy.thefutur.com/p/overcoming-sales-objections

[@JudiChristopher]

Great Video... Thank you for sharing

[@okanime1]

Gosh! There’s so much to learn! Daalu!

[@thefutur]

that's what makes life worth living. more to learn. more to grow.

[@dennis_menace_aus]

Really cool watching your video style develop.

[@Convair_F-106]

Thank you so much for shraring.

[@svmbarashe4679]

can't wait to see how it will be refined.

[@thefutur]

It’s done. Check it. academy.thefutur.com/p/overcoming-sales-objections

[@ImranKhan-kd6eq]

Awesome video. Has loads to learn. How do you handle client who want quality product cheaply. Like on freelance sites they place cheapest package and expect you to do miracles for them. How you handle them?

[@kkd3973]

Arron and Chris Europe tour is finally happening!!!

[@thefutur]

Happened.

[@sumitjain6802]

Great content. soundtrack at @8:10 is amazing

[@thefutur]

Appreciate it

[@sumitjain6802]

@@thefutur name of it? by any chance?

[@EricMutema]

Recently after submitting a website project I pitched SEO. The client was receptive but when it came to budget he offered an eighth of what I had proposed and went on to say that was a 'soft-skill'.

[@Ashlyn_103]

Man this video was amazing

[@thefutur]

thanks Ash!

[@paulinetayag9758]

I feel like Chris can guide a meditation! Art of zen. Love it!

[@thefutur]

I can try. Even though I’ve not been trained.

[@markcontreras3572]

"Whether you think you can....

[@KaneSanMiguel]

First reaction: Thumbnail reminds me of Star Wars: The Last Jedi lol

[@balmofilms]

Oh man! Madrid is my city! I wish I know you for more than 2 months so I could have gone to the workshop 😢

[@xenialxerous2441]

Hello #Chris! It's always an amazing experience watching your videos, listening to you & gaining wealth of knowledge and experience, get to meet so many beautiful and enlightened individuals via online, etc .. awesome.. I truly feel adventurous, plus every time it gives me a new boost, a fresh lease of life, an entirely new excitement and I feel motivated thoroughly..!! I love travelling, meeting new people, different cultures, breathtaking architecture, wonders of the world, scenaries, landscapes and I wanna implement those experiences in my creative work, I genuinely wish I were there w/you and in your team..!

[@thefutur]

see you at the next one. cheers.

[@ThereWereHeroes]

I want to know what bag pack that is, Chris! looks dope!

[@thefutur]

it's from Tumi's line Alpha Bravo. I bought it on sale 40% off otherwise it retails for $425. www.tumi.com/p/london-roll-top-backpack-01037057234

[@dariopos]

It’s sooo weird to see my city in one of your videos 😂 sad I live in CA now

[@thefutur]

Madrid was super cool. up next? Barcelona.

[@ArchieDeZ]

there always be one person who be like "princess"

[@seanmcintosh1186]

Make the objection response deck a tangible product ASAP! I would buy it

[@thefutur]

It’s done. Check the notes.

[@averagebeverage7840]

Aaron is me! lol Great vlog and very valuable info

[@thefutur]

thanks! you are the female Aaron?

[@averagebeverage7840]

The Futur gotta have my breakfast and also, record everything 😂

[@annakh7673]

My client said "It couldn't take that much time" didn't pay the last part and called the rest of the Paypal invoices back. Yes. You can do that.

[@bringbackwindowsphone]

You can fight disputes on PayPal.

[@solguzman7373]

I imagine this was an closed door- event because if I had known that Chris was coming to Madrid I would not have hesitated to go even if I needed to ask for a loan. Hope you, Ben and Matthew can come someday.

[@thefutur]

we had a European tour a couple years back and went to: Milan, Madrid, Barcelona and the UK.

[@solguzman7373]

The Futur let’s hope that the current situation changes soon and that the tours return. It's amazing how you are teaching and helping so many people from different parts of the world.

[@DavidUebergang]

Chris, when you quote Blair Ennis you say to bring the objection up front. Is that meaning - to say the objection before they do? - or more like just being aware of possible objections and how to respond to them so we are not caught off guard then defensive. That's what it sounds like to me

[@DavidUebergang]

Great vid btw. Nice job Aaron and other dudes there

[@thefutur]

Yeah. Bring it up first. Read the book David.

[@amilyndwonders]

Im working in organization dealing with internal clients. How do you deal with clients who tries to delay your project. for example 6 weeks becomes 20 weeks. usually because they are busy and cant commit with the timeframe.

[@rodolfomelo7636]

Really amazing, i really like all the videos. I think i'm learning a lot. Madrid and Barcelona seen like mind blowing cities. One day i'll be in one of those talks. I wish you all the best. Take care and keep it up with this beautiful work.

[@thefutur]

i try to make it easy and will travel to you. you just have to show up when i do.

[@Volucrum]

"Why do you have so many hours on this project?!" On a weeks long project with 10 hour days. We upcharged him 500 extra in direct material and provision costs which normally get calculated over the hourly salary this was a trade-off for having 10 hours less on paper.

[@thechisensei]

awesome! as well as the video :)

[@jkjaniszewski]

This is some amazing vlogging material . Beautiful B-roll, however I think it overpowered the content. I know the strategy is to attach viewers emotionally but some people come here for the knowledge alone and there was a loot of waiting for it :)

[@thefutur]

Jan. We mix it up. This is a VLOG style format that brings our audience alongside our European trip. You think there’s no room for this on our channel?

[@jkjaniszewski]

No I was actually very positively surprised, but in my opinion b-roll should serve a purpose of enriching a story you tell through a video. It can sometimes be the story itself but rather rarely in the vlog format. I got a feeling that there was just a little to much of b-roll in this video. Thanks for answering. Love the dedication!

[@thefutur]

We are looking to grow the channel and mixing up content as well as opening up a little. Hang in there with us as we try to find the right formula. As of date, we have over 600 videos on this channel and we believe we have to evolve to grow.

[@jkjaniszewski]

Sounds lovely! I already watch the videos strongly because of your personality and the way you make learning entertaining. Just don't loose yourselves in the chase after views. There are many vloggers and entertainers already there. Your design & business focus is very unique and kind of niche which is why many of us appreciate it so much.

[@jarmelo2006]

You said something that stuck with me. You said do something different today. What could the mean? I ask myself. What am I not doing? Can you elaborate more?

[@thefutur]

if you want a different result, you have to do something different. you have to change. if you have that desire, new options will open up.

[@jarmelo2006]

The Futur I have to say... With the learning I have employed from you and your team... Things are looking up...! Just signed on to a new logo gig for a lot more than I would normally charge. Thanks...

[@thefutur]

congrats. next time someone asks for a price, double it! send me #tenpercent.

[@jarmelo2006]

The Futur you got it!

[@zaurmakharoblidze3323]

I love what u do guys and always watch your videos. I'm learning graphic design almost a year now. Today there are a lot of good staff on the internet... Is it possible to get at the same level as behance designers, learning from the internet source only? If u are hard working person of course.

[@thefutur]

100 percent.

[@AidanStrickland]

Aaron's lookin good!

[@MonkeyB5]

Tony Hawk ain't slick! 2:00

[@bai5ko]

Hey, great video, thank you! Could you tell me what is the name of the song, which is started at 6:02

[@FutharkStudios]

To this day, I still wonder the same

[@EPHONIC]

I know it's not the camera and lens that do the work, but what tools are you using to create this quality on the go?

[@obelusyt]

[although sales went 200%] "i dont think that you had something to do with it"

[@thefutur]

Oh no

[@alswjdxor]

I see.. I see..Y'all are upping the production game huh?

[@thefutur]

we try to as often as possible.

[@drewtaylor7618]

Any chance you guys have planned a trip to France ? Would love to be able to take part in a workshop about the business of design. I have been following the channel for about a year now (great content!). In French culture, money is a not really a subject that people are comfortable talking about (business or personal). I'm not sure if your wisdom/tips/tricks would necessarily work here. It would be really interesting for Chris to try out his techniques on this type of audience. BTW I'm a British designer living and working in France. Feel free to contact me as I think I could help you setup an event if you're interested !

[@thefutur]

if you know of 20 people (or more) who'd be willing to dish out $500/ea to do a business workshop with me, i'll be on the first plane to paris. i love paris!

[@drewtaylor7618]

I'll see what I can do and will keep you posted. Thanks for being upfront about the price ! (you're gonna have to cut me in with some commission if this all comes to fruition 😉).Keep up the great content in the mean time. Cheers !

[@matheuslellis3793]

8:40 Chris casually bumps into Michael Bierut like no big deal... Jk... but this guy looks exactly like him.

[@AkhilSharmaTech]

this guy is really smart

[@josetrave]

Please guys upload the Barcelona video Vlog when you have it done! I could not go to the event unfortunately :(

[@thefutur]

That’s on our list.

[@longlivingdude]

But if you don't care about the project, why even start the project? For the cash?

[@thefutur]

You have be indifferent about the results of new Business. Then you can be emotionally neutral.

[@ofrhythm]

Doesn't that hinder your creativeness? +The Futur

[@edsensation]

According to the site: academy.thefutur.com is there anywhere I can see where people who have purchased any of these courses provide honest feedback on how its helped them? I see the catalog, I see the price, but I dont see reviews. Where can I acquire human validation from those who have already purchased your program?

[@thefutur]

we have to get reviews on our catalog. which course were you considering?

[@edsensation]

Of course. Im sure you've shopped at Amazon before and seen reviews from people which influence strongly towards purchasing.