There was no way I was paying THIS!

This used car warranty claim was completely unacceptable!
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[@ChopsGarage]

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[@RAMBO.K88]

Hi chop can you send me link For battery jump starter

[@trevatkin4869]

My thoughts on that radiator would be that the bloke has taken it to a mate who works at a garage, ramped up the price so they can do it, probably for the £200, and then split the rest of the money.

[@chucky2316]

That's cheap

[@fredflintstone1]

Hmm don't most warranty companies insist that repairs are carried out by a competant person like a mechanic not DIY??? that guy was a con you can not charge a warranty for labour and do the work yourself

[@ChopsGarage]

This is true

[@jamesshanks7605]

Alers they r all cowboys

[@AndyfromSurrey]

Usually insist it’s a vat registered garage.

[@mikerittmanreborn4955]

CHOPS IS A WEREWOLF. WEREWOLF'S ARE REAL AND HAVE BEEN SEEN IN THE UK

[@ChopsGarage]

@@mikerittmanreborn4955 True

[@vespaveloce1924]

I think I’d insist on Moors doing the rad for Warrantywise, he’s clearly trying to pull as fast one, so I’d go by-the-book.

[@guyr7351]

Part of the problem these days is that cars generally are so much more reliable than previous years 70’s 80’ s 90’s. Many will just keep running if serviced regularly and when you look at how well they are put together shut lines etc compared to previous periods it’s chalk and cheese. As a result we have a lot of drivers who never check anything and when a problem develops it’s always the car. I remember a friend of my wife wrote her engine off allowing the oil to go too low and ignoring g the red warning light ( and the noise). Unbelievable

[@iantill]

Regarding that radiator, James, no way would I be giving him any money to fix it, as he will still think he's got you on the hook for anything else that goes wrong including as a result of an imperfect job fitting it. Have it to Moor's and have them sort it to a standard you can trust and sleep easy with. Easy. :-)

[@thatpeskyswan]

We had a similar situation but with own courtesy car a customer borrowed, they came back into our work place pissed off saying "the abs light is on, the exhaust is about to fall off, you guys have given me a shit car blah blah blah" and we got it in the workshop and yes all these things were wrong but what he failed to mention was my friend at the time who was my customers friend also happened to film my customer taking our 2wd fiat panda offroading, rallying around fields and they ditched our car (they put this on Facebook, Snapchat etc. Thinking it was hilarious) and bought it back to us in that state... I quickly showed my dad (the owner) the video and he's since been banned for life for having a courtesy car! That customer also is incredibly quiet Everytime they come in for work and hasn't spoke to me since what a surprise! Another great vid James!

[@ChopsGarage]

Thats an amazing story, the nerve of some people!

[@mcjordi]

Every hire/courtesy car I've had I've treat better than mine (which is extremely well looked after) I'd hate to break someone else's car

[@kass9722]

why would you still do any work for a shyster??? good grief...smh.

[@neilgorin1037]

@@mcjordi Same - I'd hate to pay the excess

[@pedrodaniellopesferreira2916]

I'd have him banned as a customer for life. If he is capable of doing that, what else is he capable of? That kind of person does not change, bad people are always bad people.

[@kitchendiner]

Option 4. Send the customer the new radiator in the post. And request they send back the damaged unit for the remaining £150 cant say fairer than that lol 🤷‍♂️

[@ChopsGarage]

lol like it

[@rbnhd1144]

@@ChopsGarage I really like that idea. lol.

[@davidquinn5906]

If the customer needs a holed radiator I can sell him one for £75

[@borntorestore]

Good idea.

[@nekite1]

I have a Honda CR-Z and they are known to have chocolate door handles, being as the internal mechanics are made of plastic rather than metal. I wouldn't even bother to try and claim one of those breaking under warranty. I hate these spurious claims for minor shit months down the road.

[@ChopsGarage]

Can be draining

[@tsnetlcd]

i had a similar incident involving social media, had a young lad drive into the back of me on a roundabout, he then claimed i swung into him, while i was stationary. my wife found him on facebook, and he had a common friend, my cousins daughter, so she lifted some screen shots of him racing the vehicle around a field, and doing burnouts, just before hitting my car. we sent them to insurance company, who then found his insurance agent and his girlfriend were the same person. claim got settled nicely.

[@NotRubensDad]

I think if someone wants a nut & bolt car check, they need to pay for it.

[@ChopsGarage]

This is the think public whinge at 500 over private sale with no guarantees at all and want lifetime guarantee and nut and bolt resto

[@johndilloway9762]

It would cost more than the car to do that !! where do these people get it all from.

[@NotRubensDad]

@@johndilloway9762 I think partly people's expectations haven't kept up with price rises, as £5k used to buy a fairly fresh car but these days you need maybe twice that.

[@adamweston4152]

Crystal ball's could be your new nickname as you give diamond service to your customers James 😂.

[@henrykravitz468]

Enjoy the videos, keep them up. The guy should just get Moors to do the radiator. The hyundai door lock should be repalced by the new owner, i would if i owned it

[@westleyo5]

honesty is the best policy and YOU are definetly honest as you go way beyond keep up the good work James

[@ChopsGarage]

Thank you!

[@downtothewood1950]

Door lock faulty = not an existing fault when you sold it Radiator = DIY repair not covered, so no option 3 Tell ‘em both to grow up and clear off

[@ChopsGarage]

lol cheers

[@steamhammer2k]

Must have got a radiator replacement quote from my local main dealer in Devon.

[@2DogsVlogs]

For the door lock I'd say yes to having a look at it and fix it if it's a pretty simple job because it's good customer service and word of mouth that you're a good fella to deal with. For the radiator, nah, wear and tear. The customer may have requested extra work done and they added it too the estimate. I've done that but it was approved by the insurance company.

[@omriroberts137]

James you have so much patience than I have dealing with these ridiculous unwarranted claims………the guy who ripped his bumper off when he hit a pot hole ,it’s a wonder he didn’t put a claim for the wheel and tyre as well. PS still meaning to come down to see you with the Fiat Stilo 2.4 SHUMACHER as I also want to call into Barum Engines as well to have a chat as well,many congrats you seem to be doing well and as a car nut myself I know full well how much hard work you put into it all………Really hope to see you soon

[@cheeseburgerbeefcake]

Some good ones! The radiator is really trying, they've seen an opportunity to take the warranty company for a ride; I'm not surprised it was denied, it would make your life easier if they had said the price was unrealistic to the customer rather than just "denied" however. 100% the guy is trying to get a few extra quid in his pocket. "Well known fault on these cars" is well known in the enthusiast group, unless a dealer is trading those day to day - they will never have heard of the issue; it's like the BMW E46s are "well known" for having weak cooling systems, if you ask most people why.. they won't have a scoobydoo!

[@mikeapsey]

You're correct about the door and the MOT, I had a Citroen Berlingo for 14 years and about a few years ago I couldn't open one of the side doors. It had to be fixed as it was deemed a safety issue as it would hamper evacuation in an emergency

[@ChopsGarage]

Thought so

[@Graham_Langley]

While getting an MoT a couple of years back another car was turned away untested as a rear door wouldn't open.

[@IANWHITWORTH1]

The radiator payout is why some warranties need to be rejected, the owner should have been given £50 for the radiator and told that his request has been recorded, and fair wear and tear applies.

[@chrispop99]

Absolutely don't go for 'option 3'!

[@ChopsGarage]

Yep

[@spectre750]

On the i20, good will only. Not a valid claim. Radiators not covered because a stone can puncture them at any time, even new ones, so the warranty company were more than fair. Door claim not valid, worked fine at point of sale. The bumper clip claim is utter nonsense.

[@stevebeever2442]

Nah i'd expect a radiator to be covered in normal genuine circumstances. Obviously this guy was a scammer

[@ChopsGarage]

Cheers!

[@gbhxu]

@@stevebeever2442 Had a loose chipping puncture a radiator on a Vauxhall Nova many years ago

[@stevebeever2442]

@@gbhxu It's not a common occurrence. Been driving 30 years and never had a stone puncture a radiator. That's not to say it doesn't happen but it's not really what you expect as general wear and tear

[@gbhxu]

@@stevebeever2442 I live in an area where "tar and chippings" is mainly used to resurface roads

[@shaundadson8302]

Makes me laugh watching people at junctions or traffic lights on a slight incline - instead of using the handbrake they sit there with the vehicle rocking backwards and forwards as they slip the clutch. These are the very same people who then moan like hell because the clutches aren't lasting long and have to have the additional cost of a flywheel reface, (or new flywheel), because its been fried to hell by clutch slip!. Also have a story about a friend who had a body shop years back - he lent a customer a Nissan Micra courtesy car and an annoyed member of the public rang him to say his courtesy car was witnessed doing handbrake turns etc in a carpark. He then arranged for the return of said courtesy car and gave the customer his car back, (which by that stage was stripped down in pieces) and told him to go away in no uncertain terms!.

[@patrickward8144]

James: Vauxhalls were cr@p rustbuckets in the 50's, 60's, 70's and 80's!!!! Now, they are no longer rustbuckets, only CR@P!!!!!! NOT your fault, mate: tell them to do one!!!!!!

[@Steve-gc5nt]

It's so funny when people use social media to show the world just how stupid they really are.

[@ChopsGarage]

Yep instant gratification, no fore thought

[@christineayres7199]

And yeah lucky that Subscriber found the online video of the numpty destroying his clutch lol , Glad there's as many nice people in the UK as the negative ones.

[@simongore]

door won't open? too early to tell if a warranty issue. For example if a plastic runner on catch/a catch pin bent under unsual load the that's fair wear and tear. If rusted around lock mech/ a prior bodge gone wrong then a fair claim... research into the real fault will clarify. There is also the balance between minor effort repair = major customer satisfaction

[@williamfence566]

Spent nearly 30 years in the customer service industry and left 4 years ago . Most customers were great but the proportion of " I know my rights " increased year on year to make the job not just miserable but more recently unsafe. You've built a great reputation via the channel but they're will always be the ones that try it on .

[@xboxcrazee]

Don’t you just love forum experts. Makes me laugh some of the tosh people come out with..plainly have no idea. Think social media breeds stupid 😂😂

[@AndyfromSurrey]

19th year of self employment. Customers still amaze me with expectations. I got a 1 star google review recently. Bank holiday & I was closed as shown on web, I still replied to emails, but said could not work on his e-bike as it wasn’t one I supported and suggested another local company. Within 5 mins I had a 1 star google review! He actually contacted local company I had recommended who helped him! Reason for not working on his bike was it was a cheap Chinese bike that parts not available for plus they are a terrible so fire risk and so my insurance won’t allow these bikes to be worked on, again, this is on my web page. I have so many stories like this, I should right a book. Shame you can’t give reviews on customers! ebay is also terrible for this 😂

[@Steve-gc5nt]

Joe Public really are a bunch of bellends. They should only be allowed to post reviews after they've paid money over for a product or service and not because of their hurt feelings.

[@ColinWatters]

I negotiated a 3rd party warranty when i purchased a 5 year old Fiesta. About 8 weeks later the gearbox failed and warranty company authorised repair at main dealer immediately. Would have been hard to prove it was an existing fault as it drove and sounded perfect.

[@stanleywoodison8699]

I was stuck in my I10 when all the doors wouldn't open.I rang the breakdown and waited for about 20 minutes and all of a sudden I found I could open the doors .I gave the door locks a squirt with wd40 and although one of the back doors sticks now and again that's all the trouble I've had since.

[@christineayres7199]

Buy an Old cheap Mitsubishi Colt , you will never ever have any issues bought mine like 7 years ago now for £600 its still going strong at 135 thousand miles , never buy Vauxhall or Ford , I saw a new Ford KA engine blow up in a traffic jam at roadworks the other day , total rubbish cars.

[@fatwalletboy2]

Jesus......so i wonder if he was proposing to get warrantywise to "reimburse" him and still doing it himself ???? Pocketing £600. God loves a trier.

[@ChopsGarage]

lol that it does

[@johnturnbull7798]

Its not the customer level of expectation you should be surprised about. It's the level of freeloading by them. Everybody wants something for nothing and a second hand car is second hand and a repair by glueing is perfectly acceptable if the car is roadworthy.

[@roystonvehicles9129]

If that guy just chucks a rad weld in it it's a nice 600 quid, on corsas you've got to bleed them up, if it's not done right (I go for a good blast to get the stat open and pumping round) head gasket will go, then he's back at ya for that, I insist warranty work is done by yourself or your lads, all this any Garage (or himself) is risky, tbh other Garage has probably quoted him a fortune, I've had that quite a lot, everbody want to screw you.

[@RonSeymour1]

The bloke with the leaking radiator probably got a mates garage to over-quote the price, and then share the difference.

[@ChopsGarage]

Could be

[@paulf2529]

Possibly a freind in the trade doing it cash on the and getting the rad trade. A easy enough job to do on a driveway.

[@MyStuarte]

I can now see why folk lease a brand new small car for say £170 a month, against paying £3500 for a 13 yr old car that costs them a further say £1000 -£1500 in repairs over 3 yrs which they then sell for £500 privately or on ebay etc,at the end of the 3 yrs, even tho it works out a bit better buying a 13 yr old car, the leased car will rarely break down and its is fully warranted for 3 yrs.. remember £3000 to £4000 cash for an old car is a lot of savings for many people, maybe they save up over a period of 2 yrs.

[@alexanderrobertson7744]

Hi James another great video 😉 I think the problem with some customers is they don't understand how cars work. Having be a petrolhead for many years and owning and maintaining many old ford capries I know the basics. I was in the market for an old runabout a few months back I found a 2008 ford c max petrol 1.8 titanium for around 2 grand on sale at a small dealership. I decided it looked good in the photos and the dealer had replaced all four brake calipers and disks. I decided to buy the car without seeing it in the flesh so had it delivered. I am a ford man through and through so I knew it would be pretty reliable 😉 the car arrived looking really good . I refurbished the alloy wheels I also had to take apart the window washer bottle from under the wing as the window washers were not putting out any water . I found out it is as a common problem with the water filter at the pump getting clogged up so an easy fix . The car has never missed a beat since and even though I had a few little jobs to do I was well impressed with the car . I guess what I am trying to say is some people will always expect far to much from a 15 year old car but they have to be realistic .

[@ChopsGarage]

Sounds like you have a balanced expectation for buying a very used car.

[@1701_FyldeFlyer]

Im guessing the guy has accidentally knocked the child lock on the rear door to engaged. Nah, the diy fit the rad, no way. Tell him it get's repaired at your approved repairer or nothing, the warranty doesnt cover DIY repairs.

[@ChopsGarage]

Indeed it does not

[@johndilloway9762]

I would give him a free egg and tell him to sod off.

[@paulanderton9424]

I bought a 60 plate, cat N mini Cooper from Auction. I replaced every part of the suspension and brakes on all 4 corners, 4 new tyres, resprayed the alloy wheels, did lots of tlc on the engine. Full machine polish, Exterior and interior were immaculate. It was a minter. A Girl brought a friend to look at it because he owned a mini. He told her not to buy it as one of the front fog lights was slightly loose. 😂 The level of expectation on a £2500 car from Joe public is frankly rediculous and getting worse. I'm having exactly the same problem selling my house with first time buyers expectations. This generation need to grow a pair and realise that someone else will not always sort everything for them.

[@ChopsGarage]

This is it! I know I will sound old but they all expect someone else to pick up any issues. We pre dispose them to believe its all down to someone else. Law does not help, makes no one responsible for their own decisions.

[@Scotty-UK]

And these clowns are the future! God help the world is screwed with these taking power 🤡

[@danjames4086]

The £600 was just trying it on. However, if I was presented with option 3, I don't think that's desperately unfair on either party. There might not be a convenient time slot available at the chosen garage. Also many garages these days quote you for a 2 hour job, you book the car in at a given time, yet they want the car for a whole day, which isn't always convenient. Even taking into acoount a d.i.y. job will take longer, it might just be more convenient to do it yourself. A few quid on the side for your time and tools isn't too unreasonsble. But £600?? Are they wearing Gucci overalls?

[@ChopsGarage]

Exactly

[@armchairgeneralissimo]

Good way of looking at it. Costs you/warranty company the same amount of money and the customer gets to feel like he got one over you.

[@RandomBoyJoe]

If you are now outside of the first 30 days, the seller has one opportunity only to repair or replace the faulty car. You will not be able to ask for rejection at this stage. This does not apply to cars purchased before 1 October 2015. The Sale of Goods Act allows the seller to either repair or replace the car within a reasonable period of time without causing significant inconvenience. If you are complaining about a fault within the first six months of purchase, it is presumed this fault was there at the time of purchase. The seller will need to prove that this fault was not there at point of sale. If you are complaining about a fault outside of the first six months, you will need to prove that fault was there at point of sale. If the seller is unable to repair the fault because the same fault persists or a new inherent fault has developed, or the replacement car has an inherent fault, then you can ask for your money back or a price reduction (partial refund) if you wish to keep the car. Remember, for rejection outside of the first 30 days, the seller is entitled to deduct the mileage you have added onto the car

[@highpath4776]

Door Fault is not covered under law. It is covered as you gave a 3 month warrenty. (unless his golf clubs have hit the door latch mechanism) - its probably the child resistant lock ?

[@eskimojulie]

Good point about the child lock , I hadn't thought about that !

[@ChopsGarage]

No the 3 month warranty does not cover everything. It lists what it covers and locks are not included. Very possible on the child lock

[@mingmang713]

It'll be like 50 bucks maximum to repair a door that won't open, probably even less for a Hyundai lol, why try to weasel your way out of a warranty claim for something that tiny

[@kevinholt5886]

Great video as always James 😃 have you got a new camera as it looks really clear 😊

[@ChopsGarage]

Using my phone not go pro

[@roystonvehicles9129]

Just have a go at 30 days mate, particularly under 5k,if you are still selling them OK then it will obviate a lot of trouble, I'd have thought the warranty company wouldn't pay out direct to the customer as he's not a vat Garage, tbh I'd have done the job myself and get paid 200 quid, maybe open another vat reg company to do the work and bill WW? Problem is with the i20 is you've given a 3 mths warranty and people want everything covered for that, if it was 400 under auto trader I'd have said 30 days engine and box I know it might not stand up in law but the guys not going to take you to court, if anybody comes back to me tbh I'll try to fix it (never really fail) myself, just for good relations, but yeah it's all a nightmare, on that corsa I'd have said yeah you've had it a bit, I'll do the job for halves, I'd charge top retail for rad, plus coolant so you'd be in the clear. Just try 30 days tho bud engine and box, it'll wipe away loads of the bits and bobs claims.

[@ChopsGarage]

I agree most will go by what you say they had

[@deanauton5760]

Well... you've got to love the arm chair, key board lawyers... not a days education in the law between the lot of them I suspect!

[@davidquinn5906]

Meanwhile, from the other side of this. After finally getting my Citroen with a trashed DPF returned I went and got a petrol Jeep because, hey no DPF. Turbo issue from day one... Two months now without a working car and it's getting silly.

[@kevincross9206]

The mistake was buying a Jeep 😉

[@ChopsGarage]

Dealer cars, or private sales?

[@davidquinn5906]

@@ChopsGarage Dealers. Cazoo and then Cinch. Cazoo's technical people never even replied. Cinch seem willing but have struggled to get a garage booked. Car's now been diagnosed and the garage waiting on authorisation. All gone quiet again now. Moral is, if you get a car from one of these places reject the car at the slightest sniff of an issue.

[@davidquinn5906]

Some more on this. The garage say it needs a new Turbo. Cinch don't believe that. Garage say 'take it somewhere else then'. Nobody mentions this to me at all...

[@Scotty-UK]

Why buy cars without trying and driving, I certainly never would advise punters to buy blind on a promise, I’ve heard this numerous times from both companies and some are right piles of $hit.

[@MyStuarte]

dear chops i wish you would let me post details of the experience i had when i bought a car from some travellers near you, next to a farm in devon caravan recyclers, a couple of years ago, it would turn into a blockbuster movie.

[@johnboscolynch4512]

Hi James hope all is good. 👍 Only back to YT recently so...A while back you were raving about an interior/exterior cleaning agents, do yoh atill use yhem and if so can you pass on the link please...Great to be back following you again 👍👍👍

[@johnwatson3616]

Budget for a clothes horse but whines because he didnt get Shergar. If you want an all singing all dancing warranty buy a fekkin new car!!!

[@Theleague0fshad0ws]

In all seriousness he shouldn’t be paying out for a course membership if he has to drive around in a 13 year old crap box!

[@edwardgriffin8092]

The leaking radiator: Sounds like a "Crash For Cash" story. (Bit of a scam going on).

[@BokSinek]

Fix the door I'd say. Cheap fix and happy customer

[@DavidJones-mn7ie]

The ridiculous expectations crowd are often that way owing to being fick.

[@eskimojulie]

Just an ordinary guy here but I would say it will definitely depend on whats found when the door is inspected , it could be the case that the previous owner had bodged a repair or it could be fair ware and tare who knows but I am sure judging bt your past record you will be as fare as you are able with them .

[@stepheng8779]

Or the child lock's on 🤷😂

[@ChopsGarage]

Yes lets see what they say

[@paulf2529]

​@stepheng8779 yes I rekon your probably right or a sticking micro switch.

[@johnhill2813]

Nice scam with the radiator. Get a mate to give an inflated quote and maybe the warranty will pay it. If not hope the 'mug' dealer will conjure up money and say you'll fix it yourself. I would have asked for another quote from another repairer before going any further.

[@ChopsGarage]

Well I had one didn't I from Moors for £200. Defo bit fishy

[@johndilloway9762]

Wish I could earn £150 an hour.@@ChopsGarage

[@Karl_Burton]

Hyundai i20 door locks are infamous. Sealed units, about £400. I bought two second hand ones before deciding I had to get a new one. So, whoever buys the new lock, bear that in mind.

[@ChopsGarage]

New locks would be betterment, and the owner would have to contribute so it would get a used one

[@Karl_Burton]

@@ChopsGarage I could have been unlucky, but I had two second hand ones which didn't last. I then thought I've got three more of these blighters which have done the same amount of work, and got shot of the car.

[@tonywatson1412]

Got to be somebody out there that thinks £ 400 . for a door lock . .and it can't be fixed...sod it ... we'll see about that...

[@petershepherd6889]

Their are so many con artists around. Loved the Clio clutch item. Insurance scams are rife as well. Had a minor tap with a Mazda MX-5 at less than walking pace. He tried to claim for rear lights,rear bumper and boot lid plus car hire. After independent inspection they agreed to replace rear lights and a bit of paint on bumper. Obviously a scam between owner and garage trying to inflate claim and pocket the difference.

[@ChopsGarage]

Yep claim culture

[@grumpygit447]

Tell him to get lost bring it back and you will fix it Or do it yourself He has tried to pull a fast one

[@stephenwestley1017]

I thought warranty companys only used vat registered garages i wouldnt have offered option 3

[@ChopsGarage]

As they were contributing not paying if full they paid him

[@stevebarnes5475]

James sorry to bother you i know your a busy man, what would you recommend as a black leather restorer?

[@brucefraser4778]

i knew you had crystal balls, you can tell the way you walk. as for the rear door lock, lack of use is as good a cause as any on an old car and IMO comes under the "tough sh*t" warranty, what do they want for peanuts ?

[@ChopsGarage]

lol

[@Wildandfree903]

Hi James, I came across this sinareo we are buying a new Audi and wanted to px our current A3 just to make things easy. Our current Audi I would say it is in show room condition 2018 but with 80,000 miles, the dealer said they are not aloud to take px cars with high millage no matter what the condition!!. So now we are in the position of selling it privately Auto trader has offered us 13,500 which I am happy about. Thanks for the great videos. Ian.

[@ChopsGarage]

Yes unfortunately just to risky

[@leonismyname6573]

If it's a cheap fix, well worth doing just to get a happy customer. Hopefully who might be a repeat customer. Shouldn't be anything too complex, likely pinged a clip off or something (fingers crossed).

[@johnnunn8688]

There will have been adhesive visible, so not a clip.

[@waikanaebeach]

Door lock fair wear and tear - no. As to the rad, garage only fit because what happens if he doesn’t do it right and blows the engine.

[@ChopsGarage]

Yes should be done professionally

[@johnnunn8688]

I’m puzzled. You sold a car with a 3 month warranty and before it left yours, the owner signed to say he was happy with the minor stuff that you pointed out. The MOT was done, which includes rear seat belts, so the MOT chap would have seen that the back door worked. Two months later, the door failed to open. Well, as it was OK when it left you, then it’s your job to fix it, no? Or am I missing something?

[@ChopsGarage]

My job or his?

[@Woofersgalore]

You come across as a really decent bloke and trustworthy. Good to see an honest car dealer. 👍👍

[@robertlewis1311]

Hi James, great video & channel , time to sell new cars for sub 5k to keep them keyboard experts happy 😂😂😂

[@ChopsGarage]

lol cheers

[@mikehome9650]

That sounds like a con to me, the repair has to be done by a mechanic not DIY.

[@rosshannemann7772]

Electrical door locks fail some earlier than others

[@trevorross8746]

Who ever told you that comment about the Alfa Us talking out of his arse

[@brianharriss4366]

The other garage didn't bump the quote up at all........Little backhander for both parties at your expense! Keep up the good work James love the posts

[@ChopsGarage]

Thank you!

[@fredflintstone1]

Hmm what about landrover door locks they fail often but how would anyone know before they do?????????

[@ChopsGarage]

Fiat 500s too

[@originalGFLEX]

No get radiator fitted by your mechanic. You don't want to set precedents below a professional service.

[@howlinmadmurdock9553]

That whole "radiator" fiasco sounds like a case of simple fraud Chops.

[@ChopsGarage]

Mmm

[@howlinmadmurdock9553]

@@ChopsGarage to take the monetary difference by doing it himself (in his free time) just doesn't seem right. And as for the garage that wanted to charge a crazy sum to get the job done, it doesn't seem like its cochser either.

[@Scotts23]

FIRSTLY Why are people so dishonest in todays day and age and SECONDLY WHY DO PEOPLE EXPECT A BRAND NEW CAR FOR SECOND HAND MONEY totally amazes me love the channel and videos 👍🏻

[@GeorgeJarrett1]

Christ a 159 they're trouble. The biggest problem is the weight of them. However I had a giulia that just before I got rid of it I hit a pothole that hard it fucked the xenon and the beam was raised up as the ballist had got sent out of position and I kept getting flashed driving it. It was 2 years old when I got rid but I monitored the history and it failed its first MOT because of that headlight beam. I wouldn't want to have paid for that. Some how the wheel wasn't square and the tyre survived!

[@roystonvehicles9129]

I'd have said St away bud only major mechanical items, as would every other Garage, I'd have said I did the car cheap enough and took his miss timed 500 lemon in and lost on it, which is basically true, these people buy a car, dump their cr*p p ex on you and expect you to run the car for them, I'd have worn it tbh in the first mth but not after that,I've noticed that from way back your always giving people option 1,2,3 ha, ha.

[@williamgeorgefraser]

I bought a 2006 Citroën C4 coupé in January of last year. It's the beautiful one with the split rear screen and the spoiler. It wasn't expensive, €2800, and had 150K miles on the clock. It's a 1.6 litre diesel, 90HP with 16 valves. If I'd taken advice (I'm a mechanic), I'd have avoided it like the plague but it has been the best car I have ever owned. 70MPG and runs like clockwork. I knew I was buying an oldish car, but I took the risk and would never have put the blame on the guy who sold it to me. He changed the distribution belt, did the brakes and parallelism and a new set of tyres as well as 4 other wheels. Some you win and some you lose and this was a massive win.

[@jaydenholland6748]

Option 4 DECLINED

[@ChopsGarage]

yep

[@grumpygit447]

I pay for an older car and I want it gold plated Why can’t I find one 🤫

[@rayeverett8501]

Unfortunately some people expect a used car to be as good as a new one. I bought a Mazda3 from a dealer 130 miles away based on a 360 video. The info display was ghosting, but I hadn’t realised (£1000 to replace), the rear bumper isn’t aligned properly and there was a missing Service, even though it was advertised as FSH, and the front tyre was deflated by the next morning. The Bose front door speakers were vibrating with even the lightest of bass. That’s what you get for buying a 7 year old car. Disappointed, but a realist

[@Gazzxy]

these people that say you should be checking every little thing on a car, will be the same people that will be first to scream and moan when they cant find a decent used car for under £6k

[@ChopsGarage]

Exactly this!

[@danielsellers8538]

Radiator Scam, door lock how near to you are they buy & replace 😊

[@ChopsGarage]

cheers

[@Mac_Cam]

Guy with Hyundai being unreasonable imho

[@Unknownnorth]

I had a Corsa with 47k miles and the Chain went, Ended up scrapping it 😂 Terrible cars

[@ChopsGarage]

Yep had them at 30k

[@darrenstables4171]

James.. Love the content but personally would have a complete breakdown with the people you have to deal with. I personally could not trade vehicles people expect a brand new car for peanuts!!! By the way I live in Leeds and would have no hesitation in buying from yourself if you where closer!!!!! Regards darren

[@janeconstantine576]

What is the point of having a warranty if you're dealing with a claim as if the warranty had expired and the customer is being treated under law as if there was no warranty or the warranty had expired.

[@ChopsGarage]

Not sure what you mean. We are not dealing as if the warranty has expired?!. But warranties don't cover every component on the car

[@jbbumpkin]

I bemoaned why Trents, the car recycling business scraps virtually every car that comes into it`s yards, some almost in as good a condition as you sell. The reply was that they would be having vehicles brought back with trivial faults within a week or so. With idiots like the boy racer and the bumper clip king you ca see why!

[@drufusg50]

Option c is a non starter insist on fixing the car yourself

[@bdeithrick]

He put on the child lock. 🔐 customer problem

[@TidyTransport]

Say there is no option 3. Option 1 or 2, take your pick. Keep it simple.

[@musoseven8218]

The second guy? Taking the mickey, I thought that Warrantywise only dealt with VAT registered garages anyway, so he'll have to take it to a garage, he can't claim his own labour in that instance (thus he can't easily prove financial and material inconvenience, only out of pocket expenses)? The first, the Hyundai (I remember that and the Fiat)? Tricky, could go either way. That's hard to call, I don't envy you that. But has he checked the child locks? Easy to knock on some of the Hyundai's (pronounced "High And Dry"😉😉😄). Door locks can be wear and tear too. I'd argue it's in your favour, he foots the bill (if it's not the child lock lever - and he's not read the manual). The clutch issue? Beautiful😲😄😇 I traded in a perfect MR2 TBar, Main Dealer rang up whinging that the clutch had failed (he'd test driven it and did the old hold it on the handbrake trick etc etc). My Toyota was mint! I pointed out that it had a clutch with only 5k miles on and that had the young man who purchased the car (a young lad had had it bought by mummy and daddy) been doing burn outs etc? None of this was my problem, but I wanted to clear the air and my name. The mechanics looked more closely, quizzed the new owner (under a spot lamp) and guess what? He'd hammered my beautiful old MR2 and admitted to dragging the clutch etc. As a good, repeat business customer (several family members had also purchased cars) I told the salesman what I thought of him and to think twice before accusing me of selling shoddy goods! Just recently, under warranty, a main dealer (MD) has shafted two of us though, safety critical items too. Even the manufacturer/importer isn't happy. Genuine claims, made during manufacturers warranty, customer fobbed off that item was on back order due to the PLANdemic and semiconductor shortages etc - suffice to say MD hadn't ordered the part (safety critical) and now the car is out of warranty. Good job customer has documentary evidence! Importer/manufacturer are insisting that MD coughs up! As they now wont. Meanwhile they scrap it out whilst customer looks on? Not great customer service is it. The MD is the least worst of MD's in the area. Why is there an immediate default setting in the trade to lie and blame the customer? They should have checked their documents before doing so as they're going to look stupid now. The other issue? That was proven by a local, reputable, independent specialist. So the least worst MD is as bad as the rest locally, broken trust, probably lost three customers. I worked in the trade, always found that honesty was the best policy from the outset. Warrantywise? Great on admin, great on sales, but their Trustpilot scores are dropping (during and since Plandemic) on warranty issues for private owners. Most of those owners seem to have reasonable claims, about 15% don't (at a rough guess). I would say that WW seem the least worse of the bunch in that line of business, but standards have fallen. We aren't all rogue customers but more and more, present company excepted, we have to suffer cr@p service and look for least worst, as opposed to the best. It's not just the motor trade, it's rife in broken Britain. Old school customer service, fairness that you offer is now a rarity.

[@richwilliams9895]

On the i20 just get it sorted. It really wont be a lot of money to fix probably just a cable. very little in parts and just an hours labour id of thought. Its not worth the bad press over what looks to be a very simple fix.

[@themadcoachman]

The non opening door I think should be fixed , I had a skoda Felica years ago after 2 months a rear door central locking packed up , I'd bought it from a skoda specialist that was a main Dealer in the rear engine days , but he checked it and fitted a new lock solving the problem

[@johnmcmahon4364]

Hi James, great video, all them stories you told i would have lost my rag and told them to jog on

[@johnnunn8688]

You’ll earn a great reputation, won’t you?

[@tjroelsma]

The door lock on that Hyundai is a so-called wear-and-tear part, that can wear out with normal use. So that is not a part that's covered under a limited warranty claim, especially when it's an older, high mileage car.