Therapeutic Communication for Nurses: Avoid these 5 Traps

This video is about Therapeutic Communication for Nurses: Avoid these 5 Traps
Play along as I ask the "Never Have I Ever" for each of the 5 communication traps ... and let me know if you have found yourself feeling uncertain of how to respond to these 5 situations.
Timestamps
01:36 Trap #1 False Hope / False Reassurance with a patient story about cancer worries
03:55 Shift to Empathy to avoid Trap #1 of False Hope
04:59 Trap #2: Unwanted Advice and shifting towards open-ended questions, … “well I would do …”
06:01 Avoid unwanted advice with open-ended questions
07:10 Trap #3: Authority: Well they are the doctor, they know what they are doing with a patient example where the patient was not participating in care
08:35 Therapeutic confrontation with a patient story
11:10 Trap #4: Leading with a Bias (opinion and judgment statements)
12:53: Trap #5: Using Why Questions
14:23: Use of Who, What, Where, When, How Questions
15:18: Recap of the 5 traps and how to shift into connection
Bloopers… because who does not love a blooper roll!
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[@debrabutton469]

Having to teach virtually and going to use this for my students to critically think about communication and give them different scenarios and see how they do. Thanks! Definitely guilty of the false hope.....cheerleader nurse ;-)

[@michellependergrass8479]

#2 is HUGE! and i make the advice mistake daily. This is great

[@lintaniazi]

im sooo glad i came across this video (you got a new fan here lol!) im currently in my first year of nursing school (i just entered second semester) after just graduating from high school. ive been extremely worried over how id respond to patients in situations like these once i start my clinical placement next week, and because we've been taught not to promise them ANYTHING no matter what. so this is soo reassuring to me, thank you for all you're doing

[@NurseMinder]

Ah! Congratulations on your career choice. Very rewarding:)

[@SS-yt9ie]

I've done it all except , 5. Thank you very much. These tools were not taught 38 years ago. I keep tripping up myself, then get a talking too but with no real communication help!This will help me a lot. You are terrific!

[@NurseMinder]

Awesome! We all keep learning

[@michellependergrass8479]

Please do another whole video on therapeutic confrontation

[@guesswhat2476]

Thank you ! ✌🏻☺️

[@jenniferirvine4995]

thank you for giving some relatable and helpful tips when talking to patients. I have used this with many of my student sessions.

[@NurseMinder]

Awesome

[@ritagezae9604]

Stunning explanation. Your video will give me a turning point in my nursing career, please continue your teaching, we need your help. Thank you for the sharing. May God bless you.

[@NurseMinder]

Thank you :)

[@KingWizard26]

My biggest mistake is saying to patients, "don't worry. We will fix you up"

[@NurseMinder]

Oooo that’s a good one to change up. What do you say now?

[@NursingConnection]

WOW @9:20 that was AWESOME therapeutic conversation. Although I've found that the real issue is people being in denial about their state and saying "I want to go home" is really just a wish "i wish I wasn't sick and didn't need to be here ". But I still like the approach! 🤗

[@NurseMinder]

😊

[@NurseMinder]

You add another perspective to consider - the key is to find out from them what they mean

[@raedchamseddine5964]

when you ask the patient open - end question, that means we can't ask him/her question like:( have you ask anybody?),,,,,have you considered..... they can just ask by yes or no which is close- end question.,,, in general you were great ..., thanksssss

[@NurseMinder]

Asking a question such as “have you considered …” can be used as a checkpoint or clarification- and then from their answer explore more

[@emilyskitchen262]

Lov it❤️thank U

[@NurseMinder]

😊

[@rainesakka3960]

I love this!!! I wonder if it will be okay to use your videos with my students who are first year nursing students in Japan? Of course I will have to pre-teach some of the vocabulary. I think the 5 traps and 5 great ways are excellent to know. Thank you

[@NurseMinder]

Great! Yes please share it :)

[@user-xt8zx7ej4e]

About a month ago I had a 40 years old female patient came to clinic for consultation ,I asked her what bring you here ?she said “I have cervix cancer “ (with a kind of smile on her face and she answered my question very quick) it totally shut me ,I have a couple seconds standing there without a word,then I say we will take care of you...... Really don’t know what else to say

[@NurseMinder]

Yes. Sometimes we can feel uncertain as to what to say. It sounds like you handled that moment with grace :)

[@MakerBayfield]

« we will take care of you » sounds like a really good thing to say, im gonna start using that 😉

[@jyu4963]

Excellent explanation 👏👏👏

[@NurseMinder]

Thank you

[@cyberalthea86]

Very helpful as a healthcare provider

[@NurseMinder]

Great!

[@nicoleestandartelapizar8057]

Hi im lucie im level 1 in a caregiver class i want to listen about therapeutic communication thank you

[@justingreen9811]

We had a 9 month old boy have a seizure. Family was eating dinner and the kid started seizing. The family thought he was choking until they realized he was seizing. We arrived on scene and told the family we would take care of their baby and that seizures are extremely common and nothing to worry about. I took the time to explain some of the things we do and that their son would need to follow up with primary care to probably get medicated for new onset epilepsy. Mom hugged me and dad shook my hand and we rolled out! We adminstered versed, more versed, more versed and nothing. That child continued to seize for 45 minutes, was RSI'd at the hospital and died in the trauma bay. I left and cried and cried. My son was 8 months old at the time and to this day I feel horrible for telling that family that we would take care of their child. I have seen horrible mutilations, people burn alive in front of me, decapitations etc... but nothing has ever affected me like this child seizing. I was watching a commercial two months later about gerber and broke down in tears about the event out of nowhere. I had no idea I was still harboring these feelings that much longer down the road.

[@NurseMinder]

I am so sorry to hear about this and how it continues to affect you. It is understandable with what you have shared. I came home many times from the hospital and simply hugged my family because I could - and the family I was caring for at the hospital no longer was able You were confident in your assessment and skill set. You could not have predicted what would happen. I do hope you find peace with your heart centered intentions to help that baby and their family.

[@Johndoe-gn6mm]

1st year, hopefully I can avoid these now =)

[@NurseMinder]

Avoid may be difficult- but being aware and pivoting will be essential

[@sundariallen6861]

Have been struggling with what to reply and how to respond sometimes 😢

[@NurseMinder]

It is normal to not know what to say, and it does get easier. I hope this video helped

[@sundariallen6861]

@@NurseMinder yes thanks a ton

[@hollymichels8689]

Excellent explanation, now lets have some real demonstrations instead of anecdotes!

[@NurseMinder]

I just need a partner ;) .... I can do them with myself but the authenticity will be missing