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“Hello? This is Edward de Cruz from tech support…” When Mrs Tan receives a dubious sounding phone call, how does she react? Watch on to find out how she ended up getting scammed!
Impersonation scams usually involve phone calls from persons claiming to be a Singtel technician or Customer Care Officer (CSO). They may call from what appears to be a local number with the ‘+65’ prefix and offer to troubleshoot your internet connection or recover a compromised Singtel account.
These calls typically lead on to how they urgently need your passwords, router numbers, bank accounts, or credit card details, or one-time passwords, in order to provide further assistance. Remember, Singtel will never ask for any sensitive personal information over the phone.
How to protect yourself from impersonation scams
• Never share personal details with unknown callers or visit links they provide
• Do not follow instructions to install software applications on your computer or mobile device
• Be wary of calls from numbers with a ‘+’ prefix. These may be masked or spoofed overseas numbers.
• Do not assume the caller is who they say they are. Hang up immediately if you’re unable to properly verify their identity
• Block suspicious numbers on your mobile device manually or download ScamShield, a mobile app that filters spam messages and calls. Developed by National Crime Prevention Council (NCPC), Government Technology Agency of Singapore (GovTech) and Singapore Police Force (SPF), the app is currently only available on iOS.
‘This is tech support calling’ is the first in a series of short comedies in Singtel’s anti-scam campaign, ‘Jaga your data!’. By serving up scam recognition lessons with a bag of laughs, we hope to encourage everyone to be more vigilant, and protect themselves and their families from falling prey to scams.