This May Be Our Most Important Episode Yet - EP 35

[@jgGug330]

Amazingly helpful, informative. Great job!

[@fisherflips]

This has to be the best episode i have ever seen on your show, actually its the best episode i have ever seen on any reselling channel. Hats off to you all for having this amazing guest. literally sitting here taking notes

[@RiverbendResale]

Same ^

[@amyrichardson6419]

Same, I've been listening in the car and will listen again when I can take notes. After I sheepishly jump on my computer and turn off 10% promoted listings for everything in my store

[@dnb_lbs]

Brett Bassett for the win! I’ve watched all his content before this, and it’s always packed with valuable insights. You definitely have to be pretty dedicated (maybe even a bit obsessed) with eBay to stick around after he reveals the results within the first few minutes. 😅 Quick question, though-does the time of day you list or stay active on the site impact sales? I’m curious if listing when more users are online could improve your conversion rate with that initial visibility boost. We used to work on eBay during the day and saw most of our sales then, but now that we list mainly between midnight and 6 AM, I’ve noticed our sales increased during those hours, it would make sense for eBay to match active customers with active sellers. Love watching you guys talk about the ins and outs of eBay. This was a fantastic episode!”.

[@betteryan8735]

This was amazing in SO many ways! I had to show my husband what I was watching to show him the intense listening going on by the three of you as Bert talked. I felt the same! I was listening to every word as well! And I will be watching this again. Once will not be enough. I have subscribed. Please send notification when Bert is back on! I agree with others. Hands down the most informative, easy to listen to, youtube video I have ever watched pertaining to eBay selling. Great job!

[@cesarloza1412]

Yeah, have him back in the podcast. Great information

[@eddierueca8567]

best video yet.

[@lisakay6742]

If I listened to this as a new seller, It would be so far over my head, I would just give up selling entirely! A wealth of information here! One of the most useful videos I've ever heard about eBay selling ... out of thousands! Thanks Jon and Jenna and everyone.

[@CarryTheCross]

best information I've heard on re-selling. I am sure that this video will go down as a go-to for resellers that are struggling

[@riannon13]

This is one of the BEST episodes ever. Totally a re-listen multiple times episode - so much valuable information. Thank y'all for this one! Wow!

[@gramspopsvintage]

Nothing better than an episode that makes you actually think. Bravo fellas, I have some work to do!

[@Canuck_Gal]

Just catching this now. Soooo good!!!

[@bestbargainfashion5575]

Love you guys, this video was recommended to me by Polish Pete!

[@ca7439]

Same me too thanks @polishpete

[@primokimo]

This is the mother of banger episodes!

[@silverhairstacker8664]

I was a little surprised the amount of importance that Bert placed on service metrics. And that if you promote at a high level that you will get a lot of impressions which could hurt your sell through rate.

[@No1sProfit]

@@silverhairstacker8664 Ahh you caught that as well

[@RiverbendResale]

So a question I would have is: for unique item sellers, does the conversion rate of your account matter? Or just the conversion rate of individual listings with multi quantity? Sounds like he’s saying that for unique item sellers the best thing we can do is end/sell similar to get the new item boost in search

[@ProfitPlaybookPodcast]

Good question. We will ask.

[@RiverbendResale]

@ 👍

[@NoesAttic]

Wow. Hands down the best episode of eBay reselling on KZbin. Thanks guys!! 🎉🎉

[@TravisInDallas]

Its cool to hear from someone that was inside ebays head and knows exactly how they think.

[@SPAMbanshee]

Grateful for this episode! Thank you.

[@carlagraca6022]

One of the most informative videos on Ebay by far. Can't wait for a follow-up to this!

[@kgsuniquerareandantiquebooks]

Brilliant show!! The Ebay algorithm has always been a mystery...

[@layson9061]

Great episode! Can you please ask him his perspective on the requirement to list daily to generate sales? I'm in the used clothing category and noticed my sales drop dramatically on days I don't list or list less than usual. Thanks.

[@Helferstay]

Also thinking that with some of things he stated then ebay in hurting sellers stores with Non-search impressions which mine is 83.2%. Putting items in front of those who will probably not turn into conversion...just thinking outloud.

[@SPAMbanshee]

sounds about right

[@zachariah7114]

not all impresions are created equal, if you end up getting bad impressions through promoting, are you paying to devalue your own items? (outside of the actual value you are losing) food for thought

[@Helferstay]

I'd be curious to know if conversion rate is by category or store/account.

[@maddiesworldofbricks]

I second this. Or by individual item. You hear people saying they took down 200 old listings that weren't selling and their overall sales picked up.

[@BeardedPicker]

I will ask this. I thought about it but it was not easy to get a word in. Lol

[@zachariah7114]

@@BeardedPicker please do a part 2

[@SnoopyCollector]

FANTASTIC!!!!! I am going to have to watch again and take notes. Hope I can think of some questions and he comes back. Thank you!

[@pwetcg]

This is awesome. I found Bert's channel 2 weeks ago and now here he is.

[@No1sProfit]

@@pwetcg what's his channel?

[@DanWhoResells]

Same

[@thedisgruntledoctopus]

Great show as always guys - can you please throw Burt's channel in the description. Love his style of content.

[@Tusslebug]

Ebert. Tips and tricks

[@thedisgruntledoctopus]

@@Tusslebug thanks!

[@adelerodiguez3688]

Lots of interesting info in this episode. I would love to hear more about one off items especially in niche higher end categories. TY

[@nopeproblem2245]

now this is required hearing. Good one for once lol

[@michellewilliams911]

Great episode! I have to go listen again, sooo much good info! Thanks Bert and PPP guys!

[@johngaynor6671]

Hi Guys, Great show. The Best on how Ebay works. Question to ask your Guest next time. He said he did not like auctions. I like to really know why. I tried them a few times, but they never worked for me. Thanks, and All The Best.

[@pitco-408]

this was defo the best episode yet very very interesting from a uk seller point of view

[@LadiebugAvey]

This was an amazing interview. The more times I listened, the more I learned. After my third time through, as Bert was talking about conversion rate, I wondered then why does eBay put so much noise on our individual pages? i.e. more like this, Inspired by your recent views, frequently bought together, Buyers also viewed, similar customers also bought, explore more options, you may also like (this is not an exaggeration - 7 different ways to click off your item.) If conversion is such a priority, then why allow the buyer so many ways to click off my page? Let me sink my own ship - I can understand two or three of the examples above, but 7?

[@just_cath_5789]

Very interesting. When did Bert finish working for eBay? Was it before eBay admitted to changing their algorithm last year. Interesting listen. Thanks

[@DanWhoResells]

What did they admit?

[@ProfitPlaybookPodcast]

2019. But many of the concepts remain the same.

[@wtf106]

Question: Private seller vs. business. ebay interest #1, how much money can ebay make from the seller and how quickly could he become a PITA. Since in Germany and U.K. private sellers sell without fees (except for promoted listings) the question arises to what extent ebay then favors business sellers and was it generally always the case that business gets an extra boost?

[@jordankline5520]

Wonderful information. This makes me wonder, EBay may actually be putting effort into becoming a better more relevant platform, but with this effort why are they not communicating the standards and expectations with their sellers? It’s like having your perfectly designed house, bring in a contractor to build your perfectly designed house, but not giving them the design plans🤔

[@ebert.tipsandtricks]

I'll try to explain this when i come back on the podcast. There are some reasonable reasons why eBay does what it does.

[@jordankline5520]

@@ebert.tipsandtricks great, I will be sure to tune in, ty.

[@Blue_Cupboard]

Q: If I recall correctly, there was some shift in thinking from eBay that 100% positive feedback was ‘unbelievable’ so having a lower feedback score was their aim. Can Bert offer an opinion on that please? I strive for 100% but is that a wasted effort?

[@brendabaumstark4803]

Do we know his channel name yet, sorry if I'm missing it somewhere- many thanks to all four of you for this podcast.

[@wtf106]

Question: Conversion Rate seems to be particularly important. I have often heard 1.0, but where does an attractive CR really start for ebay, actually at 1.0?

[@nathanielmaresh4773]

He confirmed an important detail: "sell similar" gives a temporary boost that relisting does not. My question is this: When selling similar, how much do you have to change the listing for eBay to recognize it as a new listing? Can you leave the old photos? Can you crop or otherwise edit the old photos? Or will AI pick up that it's the same item?

[@zachariah7114]

A counter thought is that, even if AI picks up on the old photos, they may think you acquired the same exact item again and were just being lazy by reusing photos. This happens all the time with NWT items, where there is no material difference or reason to take a new set of photos. So I find it hard to believe reusing photos in itself will disqualify a listing as new in the eyes of AI. Just my 2 cents

[@queenbee9581]

Here from Polish Pete's channel

[@johnmcvicker1748]

guys...hats off to you. this is an unbelievable episode!! So much information to digest. Well done 👏👏

[@CoyoteCombat]

Great content fellas! Commenting to help the algorithm. PS Do you guys know Technsports? He made a video recently and talks about AI

[@TheJoshGalt]

I will check him out 👍

[@jordankline5520]

Additionally, I think this confirms how little we all understand EBay! 🤣

[@zachariah7114]

its hard to understand something overly complicated by machine-learning that should be simple and human-oriented

[@dymanroye2919]

Always accurately/under promise and then accurately/overdeliver.

[@AtticGemsFinds]

Amazing content as always! Super informative episode!!!

[@AndySoMeta]

First full episode I watched, great insight from the guest.

[@sarahgabel1528]

How often should you sell similar on items? Why do drafts not send an email that the item was listed? This also happens with sell similar? Do they not count as newly listed items? Does it hurt my store. Also as soon as I hit 100 dollars in sales the sales stop why? I am top rated plus 100 % feedback

[@TheJoshGalt]

I’ve wondered this too, Sarah. When I list from drafts, 95% of the time I do not get an email that the item has been listed. I’m not sure he could answer this, because it is a technical issue that I first noticed 2 years ago or so.

[@sarahgabel1528]

@@TheJoshGalt it seems like they dont count without the email and that sales dip because of this.?

[@zachariah7114]

the sales stop because thats your limit, evidently. not as decided by you, but your limit. feels bad right?

[@sarahgabel1528]

@@zachariah7114 yes. How do I get over that limit

[@zachariah7114]

@@sarahgabel1528i wish i knew, my best answer would be cross listing and mixing in local sales as well

[@SuttersMill]

Outstanding!

[@Putzing]

I like Josh's more polished setting. Great pod guest. Have him on again.

[@polish_pete_uk]

Cheers Bert for confirming a lot of what I've been talking about for years, and not many were willing to listen.

[@No1sProfit]

@@polish_pete_uk what's his channel

[@domatnyc]

bull. he is basically refuting 90% of the algo nonsense outthere including most of your videos.

[@robsomething4435]

​@@domatnyc spot on!

[@leadbeltemporium6702]

I have seen several resellers reacting to this episode by deciding to delist a large portion of their store listings. I must have missed it where Bert suggested to do this. I understand you shouldn’t list items that won’t sell, but many times you list items you think will sell but they don’t. Where does he say that having those items listed in your store affects how quick other higher sell through items will sell? Can you look at the transcript and point me to this please?

[@zachariah7114]

It is being assumed, presumably

[@zachariah7114]

the thinking as I understand it is, if low STR/low CVR items hurt your ranking, you should remove those but it might be a double edged sword as others have also speculated. removing listings ebay has invested traffic into may also negatively affect you. catch-22

[@nathanielmaresh4773]

What is the guest's KZbin channel?

[@mrguymanjr5777]

when ebay suspends an account does the IP also become banned? or just the account?

[@lisakay6742]

It use to be that the actual address was banned. Period. So if your roommate or a previous tenant was suspended on eBay, you're account would also be limited or suspended, too. You could not open an account using any of the same info, address, name, store name, ip address, even your bank or paypal account. Might still be like that.

[@dymanroye2919]

So many nuggets 🙏. Part 2?

[@fisherflips]

a common question we all talk about is.... does ebay limit your sales and throttle traffic

[@BeardedPicker]

We have talked about this and will ask when we have him back.

[@zachariah7114]

is the moon round?

[@No1sProfit]

What's bert Bassett channel?

[@Blue_Cupboard]

youtube.com/@ebert.tipsandtricks?si=pxGFqIQIFGS1qtVq

[@bonniecoakley6689]

I’d like to know the name of his channel also.

[@orionpaillette1398]

www.youtube.com/@ebert.tipsandtricks

[@orionpaillette1398]

www.youtube.com/@ebert.tipsandtricks

[@BeardedPicker]

Ebert's tips and tricks for ebay

[@danthestampmancominc4751]

Ask next show why eBay does not have an onboarding video for new sellers. It would not be difficult to present what is acceptable and expected from eBay sellers.

[@No1sProfit]

@@danthestampmancominc4751 it does.

[@zachariah7114]

step 1) promote your listings

[@duncanvr7567]

Best episode yet proves niche sellers like me have the advantage.

[@fulltimetrader48]

So Bert is saying feedback is very important. So if I see a buyer that asks a lot of questions and has given many negative or neutral feedback, as a seller I need to block all of these people. It's not worth tarnishing my reputation as a seller for 1 single sale that is highly likely to give a neutral or negative. And Bert says it will affect my future sales and reputation with ebay(because ebay sees the negative buyer experience, and that is a knock on me as a seller). So in the future I will block all buyers that give negatives.

[@domatnyc]

He said it wasn't important. He said if it is under 99 he may look at it if he has time. but it isn't important in the algorithm.

[@kenthamilton9459]

No - he said if it drops below 99% it comes more into play - so if you're a shitty seller and get a bunch of negative feedback, then yes, it is very important.

[@domatnyc]

@@kenthamilton9459 no he didn't. nothing to do with algorithm. Watch again. Only if it drops below 99 he, if has time, might look into it.

[@gutted08]

What is Bert’s channel

[@FredsRandomFinds]

eBert. Tips and Tricks for eBay and online retail.

[@Blue_Cupboard]

youtube.com/@ebert.tipsandtricks?si=pxGFqIQIFGS1qtVq

[@No1sProfit]

@@gutted08 I asked no one is saying it?

[@southernflips]

youtube.com/@ebert.tipsandtricks?si=06NqDw0Hq5UAC6Hv

[@No1sProfit]

I love this guy.... this is what I always said. If you have the secret to ebay success why would they tell you. 😂 If there way a secret Ebay would use it to profit and grow. Some ppl want to go to heaven without dying. It's just not going to happen, there is no flesh allowed. 🤭😄🙆‍♀️🤷‍♀️

[@TheOemGuy]

if Jesus comes early, then we will all go to heaven without dying :)

[@Lifeisshort5]

Defects are not in your control in all aspects if eBay frickin places it on hold. I had no ability to refund the buyer for a package the postal service lost after the 10 day hold was in place. I tried to appeal and was denied. Trying one more attempt to appeal. Never allow eBay to open a case on a lost package thinking it will get delivered. Simply refund the buyer to save yourself a defect. Horrible process that screws the seller imo.

[@ER-pc3dx]

Let's goo!

[@LandsharkPicker88]

maybe just the PPP

[@zachariah7114]

At the 22 minute mark. The irony that eBay is worried about a “bad buyer experience” but will try to push buyers into buying the same widget for more money to pocket a few extra pence… is comically out of touch

[@ProfitPlaybookPodcast]

But yet a reality. People don’t know what they don’t know. Buyers can have a good buying experience AND pay more because many of them are oblivious and just don’t know.

[@HolyDiverDio928]

A lot of resellers need to watch this video. Conspiracy theories and fretting over implied website shut downs are getting you nowhere. Making constant drastic changes to your store is a form of insanity. Did eBay leave your store a note saying they went out to get a pack of cigarettes?? Behaviors are the hardest things to change and this is why some Sellers will always blame eBay for poor store performance. Longevity and consistency are not binary.

[@zachariah7114]

Promoted listings is antithetical to longevity, consistency, and a good buyer experience so maybe feebay should take your advice

[@adelerodiguez3688]

Guys! Get this guy back quick before he changes his mind, lots of inquiring minds here. Lol

[@whodidit99]

Why too much talking with no feedback from moderators. Lost me after a few minutes.

[@Rin1175resale]

Put Subway Surfers on another screen for your short attention span. It's a type of guest that isn't easily accessible. Jon, Scott, and Josh are on every week. It was very professional and intelligent to just let Bert educate people.

[@RiverbendResale]

When the information is this good you just shut up and listen 😂

[@FigzTreeVG]

This was a very informative episode, but having one person talk the entire time wasn’t great. It wasn’t a group conversation which I hoped.

[@danl.4565]

Wrong, we hear the other 3 talk for a combined 9 to 12 hours a week on average. They are awesome but this guest was worth the quiet time for them.

[@maxdawson2948]

We don’t really need to hear Jon or Scott talk more than they already do.

[@FigzTreeVG]

Lmfao watch their faces in the last 30 minutes or so. Is Bert completely oblivious to his rambling? Or what?

[@sfarmertoo]

nope, this was perfect

[@FigzTreeVG]

@@sfarmertoo yea if all you care about is yourself definitely

[@carolinegathercole8473]

Why no women on the panel?

[@ProfitPlaybookPodcast]

Good question. We are just 3 friends who do a weekly podcast for the enjoyment of talking about reselling. We certainly aren’t closed off to having a female on the panel in the future if the right opportunity ever presented itself but we aren’t actively looking to add anyone as we feel that 3 people on a podcast is the perfect mix.

[@bd2864]

@@ProfitPlaybookPodcastWhy no Asians on the panel?

[@TheJoshGalt]

@@ProfitPlaybookPodcast Why no French speakers on the panel?