Thomas Cook customers thrown out of hotels

British holidaymakers were thrown out of their hotels abroad as others scrambled for information on how to get home after the collapse of travel giant Thomas Cook.
From job losses to cancelled honeymoons, the demise of the British company left an estimated 600,000 people stranded worldwide.
Sky's special correspondent Alex Crawford reports from Turkey.
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[@urmasurda132]

At least Ryanair won't be voted Europe's worst airline this year

[@cheraa-]

ur ma's ur da thomas cook is out of business so it will~

[@TC53_]

@ur ma's ur da lmao

[@sulaiman2375]

It will tho, thomas cooks shut down so it wont be classed an active airline or candidate

[@thatsmadcrazy8953]

@AngloSaxon. it is a British company Car dealerships in Britain for example Ford that ain't a British company

[@Darkiie]

Lol they’d still get it Ryanair is God Awful😂 it’s not Thomas Cook Airlines fault that’s a subsidiary, it’s the corporate sting-pullers behind Thomas Cook Group altogether who’ve collapsed

[@HelloImDavid1000]

Bloke with the pint looks very worried about staying in Turkey

[@zara_]

LOOOL

[@psixi7230]

cant blame him lol

[@jayrobthorn6847]

Who wouldn’t be lol.

[@vasyasol]

I wanna get trapped in Turkey with a cold pint :(

[@Flip_91FTW]

Haha. Definitely worse places to be stuck at.

[@maverick4220]

Even though the company was going bankrupt the CEO still managed to get a pay Bonus.

[@GiveMeBass93]

Capitalism for ya

[@Q7Quatrro]

Swiss citizen living in Israel.. :))))

[@thecoyotespeaks9649]

Don't they always

[@priority-rx]

Yes - crooked as hell.

[@dannywhite132]

Ryan air boss was annoyed he wasn't given the £99m bonus he was promised. Baring in mind Thomas Cook needed £200m to stay in business. The guys at the top know the company is going under, and take everything they can get before it does

[@YegaSRT]

Now's the time for that "ATOL protected" bit to kick in right?

[@h.ch37]

This is honestly so true but we'll have to wait and see which is quite bad

[@jeffhubbard4688]

@@h.ch37 It's already kicked in. 45 aeroplanes including an A380 are already being dispatched. There are 150,000 holidaymakers abroad, 22,000 will be returned by Wednesday. The rest will be returned on their due dates. There will be glitches along the way with some hotels etc. Nothing is perfect, but ATOL works.

[@maineieg]

Already has kicked in. ATOL is not like insurance companies where they start using small print and the nonsense to avoid paying and helping. ATOL do what they say will do and are pretty amazing cleaning up the mess these companies leave behind

[@alantbaird]

@@jeffhubbard4688 The issue here is mostly hotels not understanding how ATOL works and thinking that they won't get paid. Which, to be fair, they might not. If ATOL itself ends up going under with the weight of refund claims then foreign hotels might be pretty near the bottom of the priority list if the CAA (i.e. the UK government) has to bail it out.

[@mindfulmallard]

For package bookings, yes, ATOL covers any cancellations and rebookings in exceptional circumstances such as this. But for individual bookings... for people who booked the flight and hotel separate, unfortunately, they are not covered by the shutting down of an airline and they have to book their own flights back. Stupid rules, but that's how it is.

[@IMMACUTMAN]

I got an ad for a cruise ship before this video. They're trying to move their way into the market

[@MrJonezy541]

Can't blame them really

[@Ghost572]

I saw that time to go on a viking cruise.

[@Ghost572]

@TheHolySwordofLight Don't say that I'm on a cruise ship right now!

[@kadesaxon4547]

Same!

[@sergarlantyrell7847]

It should be illegal to conceal a financial collapse till it happens. People just end up stranded needlessly when the execs probably knew this was coming for weeks.

[@seanp8220]

The corporations in general need more scrutiny and Audits etc

[@sergarlantyrell7847]

@paul 2019 But at least holidaymakers would be forewarned and the contingency measures could be enacted sooner to minimise disruption.

[@TheTechGiantYouTube]

Poor sods,people save up all year to go away on holiday and get away from the stresses of life and then they get this to deal with.

[@TheLondonForever00]

This is disgusting, these poor people. This is not just a holiday thats been ruined, these people have lives to get back to. These are British Subjects ffs

[@TheTechGiantYouTube]

I think all the fat cats at the top should be made to give back every penny they have earned apart from minimum wage,that money is then used to pay the staff and refund customers (even if it means selling their luxury homes,boats,cars,clothes and so on) They didn’t do their jobs properly yet paid themselves massive wage packets and bonuses,they have as good as stolen money out of the average working man/woman’s pockets.

[@indymaximus1566]

That’s how capitalism works mate

[@maxfactor4209]

not for year.. maybe couple of months

[@icariums1596]

I hope the board members of thomas cook are okay. Customers only lost small portion of their money but the company lost it all.

[@conanw1645]

The bosses have filled their pockets with the money to help these people, absolutely no way there is no money to help get them back.

[@rossi6113]

Eh??

[@northernleigonare]

Hey. If I don't fill my pockets with rocks I'll fly away.

[@lukimarzi596]

Hey Connor! Wassup my man

[@bobbythompson3544]

This situation where bosses take huge bonuses is too common, it happened at the Banks too, and countless businesses!

[@conanw1645]

@@lukimarzi596 luke! Ma boi

[@christinekellylouisehaylet3724]

So was talking to my dad over the phone and heard how his holiday was booked with them. I looked up his hotel online for the same dates on booking dot com and put the same options as he had booked and well it was pretty much £600 cheaper for the same deal. I can see how they went bust now , they simply got replaced with a online do it your self service that saves hundreds of pounds. They should have done the same, it's blockbuster and Netflix all over again. Companies need to keep up with the changing market, it is their own fault.

[@northernleigonare]

@@Ben-yp9nh I'm hoping this is satire.

[@FallenPhoenix86]

Pretty much, travel agents are obsolete... haven't used one for about 10 years myself.

[@DoctorOctobussy]

I agree, I think we’re witnessing the shift from the old generation to the new one. Older folks who either don’t know or don’t trust doing things online, and the young people who use the internet for literally everything. Quite fascinating to see, but also avoidable if Thomas Cook had adapted

[@spetsnaz1014]

@ Christine Kelly Louise Haylett - £600 !! Where was he going, the Beverly Hills Hilton? I checked last night and all the prices have gone up. All major operators have cashed in on this collapse.

[@Yeesha0000]

Christine Kelly Louise Haylett I reckon the package deal from cook included flights and transfer, not just hotel, hence the price difference.

[@Clavinovaman]

0:33: Thomas Cook hasn't been financially 'secure' for a few years now. I thought their difficulties were well documented.

[@redrumax]

exactly and there has been news all over the place about bad treatment to tourists, scams and stranded tourists.

[@beedebawng2556]

@@zeptic4674 Elaborate, please.

[@anynextdon4684]

@@redrumax wasn't there like a whole tv show on itv dedicated to it? lol

[@bettyboossister3918]

Well it WASNT REGISTERED....

[@redrumax]

@@anynextdon4684 I don't watch tv but deffo was in papers.

[@Flamingpiano]

Thomas Cook Group was "the most shorted company on the London Stock Exchange." CEO Peter Fankhauser should be held accountable.

[@thecoyotespeaks9649]

Even his apology was half assed, surprised he didnt flee the country

[@Inaflap]

@@thecoyotespeaks9649 He's a resident of Israel.

[@jamesdigriz5449]

Things got out of hand way before he joined the company as CEO a few years ago.

[@None-zc5vg]

@@Inaflap Surprise, surprise!

[@priority-rx]

And the rest.

[@keithblue971]

Damn more stuff for the British government to deal with, we are really getting stretched thin

[@jaylevzi7293]

Got nothing to do with them tbh, private company that just had too many debts. This stuff happens when a business is mis managed.

[@gorebrush]

Government was right not to step in - management were to blame. At least the CAA is getting everyone home.

[@None-zc5vg]

@@gorebrush I thought that the Governnent couldn't intervene because E.U. laws prohibited assistance to such failed/failing companies. If that's true, and if the company had been running on empty for years, how can Brexit (soon to be a non-event) be to blame for the collapse?

[@silversurfer8212]

K. Blue. It's odds on they'll fcuk that up like everything else.

[@swishyswampy489]

@@jaylevzi7293 the governor is involved in 150k of the heir people stuck in a foreign place and stranded. There bringing people back

[@keegan773]

The bosses took millions in pay and bonuses while they must have known the company was in deep trouble. How can they take so much while the company is not making a profit. Bonuses are for a job well done not presiding over a disaster.

[@bentinsley3391]

They was getting the most money possible from working class people, taking it all and then going bust so the highest people in Thomas cook would be safe with money whereas the face of Thomas cook would suffer, go jobless and have to fight for themselves. Absolute joke.

[@ukguy]

they should go to prison

[@zerg9523]

ukguy - never happens that way though, even in 2008 when people lost their homes... not one person got cuffed.

[@jazzip]

This is not new, the same thing happens with NHS exs. They get paid a lot of money when the hospital doesn't perform they go on stress related leave and resign after a year. They move to another hospital and repeat.

[@pureblood1980x]

Pretty much any big company now is just in it for the money. Overpaid CEOs making everyone believe they're doing a great job but ultimately they screw everyone over! Staff and customers.

[@idontsignin]

I know what it's like to book a holiday and then the company go bust. Seguro holidays in 2008. My heart goes out to all the people affected, customers who's holiday plans are screwed and staff who don't have a job now and might not get paid at the end of the month. The management of Thomas cook should be in jail for letting this happen, and I mean past and present. they think it's fine to give themselves 20 million in bonuses over the past 5 years even thought they were struggling financially.

[@MrDavidc]

These hotels should be boycotted by other travel agents. Even if they didn't get paid, it's not the customers'fault.

[@licknelon3076]

But the hotels would lose out on money if they kept these holidaymakers in their hotels free of charge.

[@MassiveChoad-vr5gy]

@@licknelon3076 yeah ikr it's a company they need money or they will end up like Thomas cook

[@rhinopaws309]

@@licknelon3076 not really because the hotel is already booked for the duration of the customer's stay, they are unlikely to find new guests at such short notice .

[@nickm3251]

@@licknelon3076 The UK government has said to all the hotels that they will pay the full bill for all British tourist staying in any of these hotels, so the hotels won't lose out on any money. Thomas Cook did not pay the hotels up front anyway, therefore what is the problem in allowing the tourists to stay whilst waiting for the government to go through the process of paying the hotel bills?

[@licknelon3076]

@@nickm3251 In that case I agree that the hotels should be allowing the holidaymakers to stay for the length of time that they booked. If they need to stay longer, then the hotels should allow that as long as they are being paid for it and that it does not affect other holidaymakers who are booked for those rooms after them.

[@cp070476]

Knock me down with a feather! Brexit has actually not been blamed for this! Quite astounding..

[@thetoad7367]

AngloSaxon. Shut up dickhead

[@WayoftheDave]

Give it time

[@imohamme5]

Your an idiot cp

[@rossi6113]

Wait for it............

[@2490debrick]

Give it time the lefty do-gooder will spin it...

[@EvO24]

It's disgusting that these people are being punished for another company's bad economic management

[@markheller197]

I will Never go to Maiorca in solidarity with those thrown out of their rooms. Never! Animals. These are good honest British citizens. Your friend in the USA

[@guy4469]

now they might leave me alone in the job centre now they have another 30.000 on there books .to sort out .

[@elitsy360]

😂

[@callum1651]

I just lie on my universal credit journal and say I'm looking for work

[@ryansweeney5716]

All the guys look like sweethearts and their wives are beasts

[@aspiremidlands5582]

Ryan Sweeney ; welcome to the real world

[@haydenharris3059]

Tax payers lose. Workers lose. Passengers lose. Directors walk away with massive bonuses which makes one think there are massive conflicts of interests.

[@MeSoyCapitan]

Lose*

[@haydenharris3059]

Thanks Me Soy Capitan its been a long day.

[@strawberrypencl]

God it's maddening how true that is

[@youngboy1519]

Absolutely true.

[@haydenharris3059]

@123 456 Sorry I don't understand the quantifiable correlation. Also big companies should have to have an untouched pocket of money for situations such as this. Directors are on a bet to nothing because there the only winners in the end, same with Carillion

[@webster486]

Okay so.. £600 million taxpayer bailout to get these people home yet Thomas cook only needed £200 million to stay afloat.. Excessive bonuses.. And what about this? Nearly 11% of the travel company’s shares were ‘shorted’ ahead of its collapse. Short-sellers try to profit from firms they believe are in trouble. They borrow shares in a company, for a fee, and then sell them in the hope of buying them back at a lower price - and pocket the profit. Short sellers have cashed in on the rapid decline of Thomas Cook’s share price, which plunged 85% in the six months before Sunday’s collapse. Two hedge funds - London-based TT International and Whitebox Advisers, from Minneapolis - made up the bulk of the shorts, together holding around 7%, according to ShortTracker data. Other hedge funds are also set for a windfall from investments in credit default swaps, which are form of insurance that pays out when a company defaults on its debts. Those investments would have been worthless if Thomas Cook had managed to clinch a deal this weekend. But as a result of the collapse CDS payouts are now expected to reach $250m (£201m), according to reports by Bloomberg.

[@Starfield6824]

Ok people lets get things straight! Thomas Cook nearly went bust in 2012 and I know this whilst working for ATC Lasham! It's sad that they've screwed over many people including their staff

[@hani786ish]

This is exactly the reason I book my own holiday!! But do feel for people who have been stranded and people who have lost their jobs.

[@thekitowl]

Hanufa Qureshi I book my own holidays too, but we still have to hope the airline we use don’t go bust.

[@gerrydelacruz8081]

The company should have planned to slow down the stoppage of Thomas Cook operation rather than surprisingly announcing it.

[@robotraider]

Honestly I don't understand why this didn't happen, just wishing for cash injections like it's gonna fix anything

[@TheUKNutter]

The art of how a company keeps its investors is let nobody know they’re struggling until it is too late.

[@3kdn956]

As someone who booked through Thomas cook, it was a nightmare experience. They went bust towards the end of our 2 week trip in turkey and it was a mess from start to finish. Yeah we went home when we were meant to, but it was poor

[@jasonstringholm4841]

To be honest love, your daughter should be home already... schools went back a good few weeks ago now...

[@MaybeImWaved]

@paul 2019 schools go back around 1st week of september...

[@jasonstringholm4841]

@paul 2019 Might wanna double check that pal.

[@IMTHEBIGGESTCUNT]

Love how the media are saying the holiday makers are being ‘kicked out’ of their hotels.. like they’re being actually kicked out, boot up their arses kind of scenario. This was expected. The reports are tiresome, ill informed and.... oh I can’t even be bothered anymore.

[@raidwipe]

accurate name

[@IMTHEBIGGESTCUNT]

dip.C They’re getting ‘Thrown out’ now! By the scruffs of their necks no doubt!

[@samanthalee72]

No just asked to leave then held hostage by gun point and demanded to pay the bill is a bit more than kicking people out don’t ya think 🤔

[@PeterWalkervlogfootballnews]

Crack Job I’m still confused what they need to pay as the holiday was surly paid for before they went so should be aloud to stay for the duration of there agreed time

[@dread4836]

This is not UK government responsibility, tourism is a cut throat industry, the drive to the bottom ie internet prices has killed the model they follow

[@johnpiper3416]

What caused this to happen? A. Thomas cooked the book's.

[@EN4ORC3R]

They had a company debt stating well over £1billion.

[@Holytrinitybelievers]

RYUJIN秘SAIYAN 1 billion that went into the greedy ceos pockets

[@dimitrio21]

Brexit didn't help either....

[@Gizziiusa]

whadda crook !

[@FallenPhoenix86]

@@dimitrio21 brexit didnt cause this either though... its been brewing for years.

[@nonyabusiness999]

So I cant afford a holiday but my taxes are going towards hiring planes for people who can... leave them there and let them make their own way home or use the insurance they should of taken out ....

[@alantbaird]

ATOL is the insurance that they took out essentially. The repatriation is organised by the CAA but (mostly) funded by ATOL .

[@ceph042]

man I would’ve never thought Thomas Cook would ever go bust. They’re like an icon in the UK

[@ZomBeeNature]

"I've been crying all morning!" cheerfully exclaimed the woman with a grin on her face.

[@lukerobinson9646]

She might be at rock bottom but smiling her way through it, some people do it to mask stress.

[@jamesdigriz5449]

Those were tears of joy.

[@nish3603]

I swear Thomas cook has had problems for years along with Tui.

[@richardsharpe9916]

Good to see the turks being so understanding. "Imshee! imshee! Get out of my hotel!"

[@connorradcliffe1769]

considering the fact that the english are always whining and trying to kick foreigners out, they can't complain when the same thing happens to them

[@deimantevilnius2113]

Sure, Turkish hotels are at fault that people paid Thomas Cook for holidays but the company never bothered to actually transfer the money to the hotels? Right. I guess they're at fault that the company went bust too.

[@billyporkoftheblue]

Connor Radcliffe massive difference between being a tourist and moving to a country to live, not that any of that has anything to do with a family that are locked out of their hotel on a holiday they already paid for, disgusting behaviour.

[@SuperFerdie1965]

@SilentwarH No-one in their right mind would visit Tunisia anyway.

[@letni9506]

They'll probably get paid anyway. In some cases extort the money from the customer and then chase up the money again. So they'll get paid twice for nothing.

[@ItsTheLOCO]

I'm meant to go Turkey in 10 days and my flight and accommodation is through Thomas cook. As well as losing my job because of Thomas cook I'm now missing money and a holiday 👍 dont book it Thomas Cook it

[@jdh023]

1:28. What a wonderful LADY. She seemed more concerned about the staff than herself.

[@googlesucks7840]

Maybe she is but she'd just arrived home with the duty free's. She lost nothing.

[@pureblood1980x]

Well that's put me off from holidaying abroad. Give me a holiday in Great Britain ANY time over risking going abroad now.

[@Sarah-ft8jr]

Didn’t the companies that agreed to take bookings for holidays by Thomas cook know about the financial instability of the company? This is been going on for over 10 years now with TC.

[@simen27u19]

Thomas Cook have made a so big impact on me. I am afraid to fly but with Thomas Cook its worth it. The have the best service ever and all is perfect. When I heard that Thomas Cook was never gonna be again, I literly said to myself, my life will never gonna be the same again😭😭😭 Thomas Cook (1841-2019 23. September) RIP Thomas Cook✈️❤️😭

[@williamradford8817]

Seen a mirror article, Thomas cook customers paid £2.800 for their holiday and found they were locked out of their room at a hotel, manager held them to ransom, demanding they pay twice.

[@Krissy_K888]

Why weren't the hotels paid for if the customers have already given the money to TC? This should be illegal.

[@Krissy_K888]

@basil fawlty then the law should be that they go bust when they can only cover their bills and nothing else. this wasn't their money to lose/give to the ceo as bonus.

[@danielstark7239]

if they pay monthly as a regular customer? like your loyal we take the sum each month like in a business partnership

[@artofpinklemonade4019]

my family always book with thomas cook because the people that help in the hotels are really kind cant believe this

[@CARLIN4737]

if carillion with over 5 billion pounds in revenue every year can collapse and cease trading any company can.

[@aboemusic]

People getting thrown out of hotels is just disgusting, tbh. Leaving people with more-or-less nowhere to go, and all for the sake of a few hundred Euros, or whatever. Inhumane. Pathetic. Unforgiveable.

[@ozkanozkagan2288]

U don't know how it works aye? Hotels are fully booked in summer season. And when costumers leave then next costumers comes. So 2 options: old or new costumes will stay on the beach.

[@natassabithoulka9332]

This has affected Greece as well but the hoteliers would never dream of throwing people out of the hotels.

[@jasonrowley5818]

Toys R Us *”First time?”*

[@rbernardo4748]

Oh wow such anxiety

[@jakeandcharlie7475]

only flew with them twice, once on the way there and once on the way back. The most friendly people fly with them; The staff were excellent, there's some sad things that go on in this dark world but that.. the aeroplanes were so smooth, the staff cared. I'm really upset with the owners paying themselves too much, I'm in shock myself but.. Rest in pieces Thomas Cook, 25 years old. I hope they come back bigger and stronger but for now the planes are going to go to the graveyard. I'm devistated

[@rodionraskolnikov9614]

Great! Less drunk English tourists in hotels!

[@Cashback13]

Not surprised, this has been treated as a 'sudden' collapse but it rarely happens like that, they die a slow death over years due to cheaper companies and online people offering better deals and they can't compete, doesn't matter how long they have been going for no one is immune to being squeezed out. They should have cancelled people's flights hotels before they went out in advance not left them stranded out there or not sure what is going to happen next. Would never book nowadays with one of the few 'walk-in the shop' holiday providers, can tell it is a matter of time before they close all their outlets as travel arrangements have changed and people use a variety of different companies to book holidays, package deals are more and more of a rip-off and it is really only lazy people who use them, cause they can't be bothered to think for themselves or spend some time doing a bit of research to find the best deal.

[@demoslotsfree]

Cash Back hit the nail on the head there

[@mountainconstructions]

I had no idea people still used Travel Agents?? I thought that died out 18 years ago

[@wtfhtbabyjane]

I need to go home it's my daughters birthday party.. Ex employee, I need a new job I can't afford food for my family..

[@mechwarrior52]

I totally forgot that details ! The worst part is that they can't make any reclamation :(

[@JackLawrence20]

How can this be legal? This is an absolute disgrace!!!

[@MaybeImWaved]

Its callrd bankruptcy ? How can it be illegal...

[@jopar3292]

SHAME on the hoteliers - They have had 1,000000s from Holidaymakers...and for the sake of 1 few days they through people out ??? SHAMEFUL

[@thatsmadcrazy8953]

They weren't getting paid Thomas cook pays them after their stay they wasted enough money already

[@ozkanozkagan2288]

Haha really? So next costumers can sleep on beach then. U think that hotels are empty and just put people on beaches? Funny people

[@UncleBoratagain]

Thats not fair Jo, what ought to happen is that ATOL, the board of directors and HM Govt should agree insolvency with a two week timeframe, in order to guarantee holidays and payment to hundreds of small businesses overseas. Tommy Cook customers are not by nature independent travelers.

[@mutedjono6187]

leading to the collapse of small hotels and even more job losses around the world? don't think so, if that happened in the hotel I work for then I'd be out of a home permanently rather than a hotel room for a week. gotta think bigger picture here.

[@jacksondumbreck3556]

My mum was the second woman who was on screen😊

[@dreamdiction]

150,000 wow - that's a lot of stranded people.

[@sirkastic]

Why do all the women interviewed look like Kerry Katona ?

[@bettyboossister3918]

😂🤣😂🤣

[@alicewonderland585]

🤙🤙🤙🤙🤣🤣🤣

[@eberpena2214]

sirkastic, because 90% Anglo women look like kerry katona. ..

[@TrainerAQ]

RIP Thomas Cook. I liked your paint design and it shall be missed.

[@youngboy1519]

Me too .

[@jeanwissinger6013]

Another too big to fail. Mismanagement does NOT give that company a right to taxpayer monies.

[@riverf]

Rest in peace my dream holiday to italy

[@am8o2]

Why doesnt the website work. I wanna book a holiday

[@dawnrobinson4002]

The hotels who throw people out are a disgrace especially where the very young or old are concerned

[@mrpickles8332]

Was due to fly out Thursday with TC but luckily was able to book replacement whilst waiting for a refund. As early as Saturday holidays were increasing in price, the one we wanted had risen by £606 overnight, so we just got a cheaper alternative.....

[@MilesBellas]

CEO Peter Fankhauser got 20m in bonuses in the past 5 years.

[@None-zc5vg]

The newspapers say that this Fankhauser did a good job in trying to turn the company round.

[@MilesBellas]

@@None-zc5vg Rich people and rich companies conspire together agsinst society for profit. If he truly did a good job why the news story? Why did he pay millions in bonuses to himsrlf when he knew it was collapsing? Stop being a puppet?

[@None-zc5vg]

@@MilesBellas I'm only quoting what the papers were saying about Mr. F. As for me, I'd be happy to see him in a tumbril packed with all the other "C.E.O.'s" who screw businesses into the ground.

[@MilesBellas]

@@None-zc5vg "Bosses at Thomas Cook pocketed a £47million pay bonanza as the firm headed for the rocks. Last night, after the travel operator was dramatically declared bankrupt, furious customers demanded executives hand back some of their ‘rewards for failure’. Peter Fankhauser, the Swiss chief executive taken on in the immediate years before its collapse yesterday, has taken home £8.4millon since 2014 A Daily Mail audit yesterday revealed that the three chief executives who have led the beleaguered firm since 2007 raked in more than £36.1million in pay and bonuses. Peter Fankhauser, the Swiss chief executive taken on in the immediate years before its collapse yesterday, has taken home £8.4millon since 2014, including £4.6million in bonus payments linked to performance. His predecessor Harriet Green, who ran the firm between 2012 and 2014 and faced controversy over an £80,000 yearly hotel and travel bill, took home almost £11million in total pay. In 2015 alone, she received £6.3million despite only working for two months of that financial year. The most controversial payments were received by Manny Fontenla-Novoa. The Spanish-British businessman’s huge pay packages totalling £16.8million led the company to introduce internal ‘clawback’ measures in 2012 Meanwhile, Thomas Cook’s former chief financial officer, Michael Healey, took home a total of £8.3million between 2012 and 2018 in salary and bonuses. And non-executive chairman Frank Meysman earned £2.2million in salary and benefits between 2018 and 2012, totalling almost £47 million for the five."

[@paulbroderick8438]

They were probably taking bookings while filing for bankruptcy. Somebody needs jail time.

[@mandykilpatrick1635]

why is it just the British government being asked to sort this mess out. There are 300,00 German tourists affected compared to British 120,00 and Thomas Cook is owned 50% by a German firm, so surely it makes it a joint responsibilty.

[@sammysmithy]

this happened to my grandmother she was locked out of her hotel room

[@arnolddalby5552]

Anyone with more than three neurons connected knew that Thomas Cook was on the brink of going belly up.

[@williamg209two]

not really

[@chrisabruzzi2803]

I dont understand. The company collapsed, but, haven't the customers ALREADY PAID for the flights? Did the planes belong to Thomas Cook or something?

[@redknight1825]

The death of a travel company is a tragedy. The death of a homeless person is just a statistic. Just recently it was reported that 7 homeless people die every day on the streets of the UK. But here it was reported that thousands are asking "whether more could have done to save this company?" Right.

[@nickspice6774]

Guess what, Adria airlines is on the brink of liquidation

[@ijktomijk]

Thomas Cook knew they were most likely going to go bust yet still took millions from passengers and now either their holidays are cut short or no refund unless they are atol protected. Thomas Cook stole from these people. And should be held accountable and the owners punished

[@fumurph]

Bloke at 1:29 well not interested in being on the telly

[@EvilerBee]

Probably said he was sick and couldn't work ahaha

[@fumurph]

Or told his missus he was working 😆

[@TheUKNutter]

Rocknroll 😂😂😂 Probably has an online girl on the side and doesn’t want her to notice

[@MrEzilkannan]

Oopsie 🤣

[@cheesball96]

Hazzz 😂😂😂😂

[@fluffgirl1000]

oh wow they are not checking the bags

[@markdice2452]

Hasn't everyone supposed to have gone back to school by now?

[@notorio526]

It's drunk adults.

[@UncleBoratagain]

Has to be said, a fair number of Tommy Cook's customers voted for our exchange rate difficulties...

[@johnwinterbottom1072]

As an American I fail to see that it is the governments responsibility to return anyone on the taxpayers dime. They entered into a contract so they need to sue the bankrupt company's receiver.

[@padzstar]

Tax payers are not subsidising these flights home ATOL is funded by travel companies, which are required to pay a £2.50 ATOL Protection Contribution (APC) per traveller into a central ATOL fund. This money is used to allow holidaymakers to complete their holidays or issue refunds should a travel firm collapse

[@unstablejesus5973]

how is it they'll pump billions into RBS and let Thomas cook sink. how has this been allowed to happen? maybe Boris can find his 20,000 police officers in the Thomas cook dole queue.

[@arkantim828]

Get used to it. It will only get worse.

[@koolworths]

How about this for an idea - Book your flights and hotel separately. Stop relying on these companies

[@alantbaird]

The only real difference doing it that way is that you'd have to pay for separate travel insurance to cover things rather than letting ATOL do it.

[@koolworths]

@@alantbaird That doesn't cost much I should know I've been traveling for 40 years never once bought a package holiday

[@churrovg5594]

Lmao my mate was literally messaging me about this problem in turkey

[@lavayuki]

That's such a pity, I feel bad for the people left stranded in a foreign country. Travel is stressful enough

[@TagmakersCoUk]

Looking at the class of people stranded, one kinda hopes they stay stranded.

[@ZombiezGamingHD]

Don't book it, Tomas Cook it.

[@SEAWEEDER1]

Heard that local business abroad have increased their prices to raise funds for local hoteliers who have lost out, hope this is not the case. Pretty soon hotels will be asking for a valid credit card when checking in because of collapsing travel companies.

[@Juzi1980]

Should have flown with Ryanair. Never thought I would say that.

[@leavemealone5242]

I flown with Thomas Cook Airlines many times

[@terrytt5067]

Betcha the hierarchy of the company won't suffer having lined their pockets before this collapse!

[@None-zc5vg]

Do they EVER 'suffer' on their Mossad-guarded superyachts.?

[@donaldknowles9640]

Bloke with the pint looks worried about staying in Turkish

[@RABIDJOCK]

I book my flights separately with credit card and pay my hotel bill when I leave the resort. Simples Zero risk...

[@dez2950]

Who’s families are stuck in a country due to this? My Great Aunt is stuck in Greece :(

[@ranjha4008]

Oh dear sorry to hear that. Try using warm water and the Greece should come off.

[@saphiriathebluedragonknight375]

@@ranjha4008 That wasn't funny.

[@TheUKNutter]

Juky Singh 😂😂😂 That’s hilarious omg

[@taffyhomwe463]

00:20 very real problems

[@marleyite]

Company was clearly on its last legs yet the fat cats that they employed were on such massive salaries and bonuses, it’s no wonder they went to the wall. Disgraceful.

[@None-zc5vg]

"Take the money and run!"

[@bethcooper8656]

They were such a good company unlike Ryan air

[@adrinathegreat3095]

Don't just book it Thomas Cook it

[@karlbedgood334]

I,ve been in Turkey 4 weeks after they shut down

[@maxreid9186]

its like Dunkirk

[@TheActiveAssault]

Just take the money from the companies board.

[@josh7947]

Anybody seen the chief executive speech he is emotionless and just reads it off a piece of paper he has no worry no care for these people it was just words on paper to him