Threatened, Accused, Refused Boarding: Shocking Biman Bangladesh Business Class Experience in Dubai

This incident occurred a mere 5 hours ago. Recognising the highly unacceptable behaviour displayed by the two ground managers at Biman Bangladesh Dubai Office, I promptly decided to edit and upload the videos as quickly as possible.
On Biman Bangladesh Airline's official website, I booked a one-way, full fare business class ticket from Dubai to Dammam via Dhaka, which amounted to approximately $1,300 Australian Dollars. After checking in online and completing the Dubai immigration process, I arrived at the boarding gate with the boarding pass sent to my email by the airline. However, I encountered an obstacle at the boarding gate.
I presented my E-visa for Saudi Arabia to the Biman manager in Dubai, but they disputed its authenticity, stating their inability to verify it. In an attempt to find a solution, I proposed accompanying them to Saudia (Saudi Arabia's flag carrier), where the staff could assess the validity of my visa and, hopefully, permit me to fly. Regrettably, my offer was declined, and they persisted in labeling my travel plans as "suspicious." Despite explaining my intentions as a KZbinr seeking to experience Biman's Boeing 787 daytime service, they baselessly accused me of harbouring criminal intentions.
To exacerbate matters, I faced further threats and baseless accusations, culminating in a threat of arrest by the police should I continue to assert my position. Such abysmal customer service from an airline manager is utterly shocking and merits public exposure. Biman Bangladesh Airlines, will you ever Apologies?
00:00 Background information
01:52 Explaining the reasoning
03:53 Asking for a third opinion
04:40 My thoughts
05:51 Aggressive and rude managers
06:55 My take
#bimanbangladesh #dhaka #businessclass

[@RoryDing]

Latest Update: After receiving the initial email from Biman's Regional Manager, I replied and demanded a full refund and reimbursement for the last-minute Qatar flights that I had to book. (You can find the full email in channel’s community post section) I have just received their reply email, and they have agreed to both the refund and reimbursement requests. Thank you for everyone's messages and comments! Without your support, this wouldn't have happened so quickly! And thank you, Biman, for resolving this issue promptly. - The initial email was as follows: “Greetings from Biman Bangladeshi Airlines ltd. Dubai! It has come to our notice regarding the video which you have posted on you tube and your negative experience at the airport. Thank you for your valuable feedback. We fully understand your disappointment in not being able to travel yesterday and we are extremely sorry to hear about this incident. Our sincere apologies that you had to face such an unpleasant situation due in part to a misunderstanding with our airport team. We sincerely regret that you were refused boarding on our flight yesterday, but we assure you that we will be investigating the matter. I would like to highlight that Biman Bangladesh Airlines constantly strives to exceed customer expectations and provide services as per the agreed standards. We truly apologize for the staff’s behavior and the distress you have had to face last night. It is regrettable that our staff was perceived as rude, but the team would like to assure you that it was not as such. Any error of judgment from the airline’s side would mean being slapped with heavy deportation fines from immigration. We hope that you understand our intentions were never to be rude or disrespectful. Furthermore, we would be happy to rebook your ticket for any future date of travel without any additional charges. Kindly advise us the date that you would like to travel, and I will personally be there to greet you with my presence at the airport. We are committed to providing a safe and enjoyable experience with Biman Bangladesh for all of our guests and would like to tell you that we do take our customer feedback very seriously. We are confident that your next travel with us will be much more enjoyable. We sincerely appreciate that you have taken the time and effort in sharing the feedback with us and thank you for your patience whilst our management reviews this incident in further detail. Please be assured that we remain committed to upholding the service standards and meeting your expectations. We continue to provide our support and look forward to meeting your expectations. Once again we apologise for the inconvenience . Thanks & Regards” …

[@shaunyip2153]

Right move, Rory! If you booked again with Biman, they would given you an artificially good flight experience to negate the appalling behaviour of their ground staff. And that would have missed the point of your terrific channel. I'm glad you decided to get your money back. Your viewers stand behind you 100%

[@Dudenier]

Can you please pin this update

[@paulkensington4069]

No chance of this if you were not a KZbinr. Biman = avoid at all costs for me and I think the same for everyone who saw this video.

[@travellingboardingtime]

Avoid this airline everyone

[@JBRAV00]

What a shame for a national carrier to treat someone like that.. Same on you Biman. I will never ever fly this airline.

[@zsrhusain]

Disgraceful treatment. The manager was unnecessarily rude and aggressive, he should be fired. Shows the airline in a very bad light. Also send a complaint to IATA. Hopefully you will get a refund.

[@Enlight_Entertain]

Please keep us updated on the process as well. Very interesting to learn.

[@kantaralak.billlbill1857]

Has bimam ever been showen in a good light

[@fastpistonx]

Rubbish airline.

[@freespeechfordemocracy2152]

Airline staff would be deported back home if their behaviour was perceived as rude by the Saudi authorities. Lots of face saving by the airline here.

[@Rafee-H]

Manger should be fire! 😡😡

[@steveremington]

Well done Biman ground staff in Dubai. At the time on me watching this video you have as a minimum made 1,454 people at least think twice about EVER fliyng with your airline. The Biman marketing department will be so proud of you.

[@rajivchaudhari]

Well 1,454 people atleast.. and let’s keep in mind that this ain’t CX or SQ or EK.. biman doesn’t have passengers as it! Can understand why they are a shitty airline! When they hire uneducated thugs as managers and staff, what do they expect? Not that they have a lot of educated people in that country (that’s a different discussion)!

[@jzilla1234]

Biman is saving the environment by limiting unnecessary plane journeys 😂

[@tekkieman]

The level of aggression and certainty of criminal activity from the gate agent is off the charts. It's one thing to be suspicious of someones travel, but in that case, have someone with knowledge and authority come over and talk to you. I had some interest in trying out Biman in the past, but certainly not now.

[@tengts3054]

Rory tks for sharing! too many dishonest, bad experiences from fellow travelors shared in social media about Biman and Blangadesh as a whole really deter me going too. Many dishonest scams happen in e country towards tourists and their own people!

[@johannbrandstatter7419]

If that was " business class "... what must " normal " class be like ? You are simply too nice Rory ! Remember, this can happen to any of us - no matter who you are ! At times you run into idiots, with no way to avoid them ! Happy travelling Rory !

[@Bruski68.]

It's irrelevant whether you're a KZbinr or not, if you want to fly in an indirect route, and are prepared to pay for it, there should be no problem with that, there are no laws saying you have to fly direct anywhere you want to go. Screw Bangladesh airlines, after this I can see a lot of people avoiding this airline at any cost, I know I will be.

[@AmitSingh-nq1ct]

Exactly, the airline staff was doing the job of immigration and police. It was none of their business.

[@FreeandEasyEnglish]

@@AmitSingh-nq1ct From the little bit of research I've done on this sometimes the airline staff do get involved if they think that the traveller could be denied entry at the other side. Apparently the same airline is financially resposible for the return flight should the traveller be denied entry at their destination. Rory said he has a visa on arrival which is the type of thing that could make airline reps suspicious. It can raise red flags. That said, the airline did a HORRIBLE job of dealing with the situation, clearly.

[@RoryDing]

Hi I have applied for an evisa, I have been to Saudi Arabia in March with that evisa And I’m also eligible for visa on arrival Yet they still didn’t let me cuz they couldn’t verify the validity of my evisa. I just flew with Qatar and they verified my evisa online within minutes! 😂 the biman managers looked at my evisa for merely half a second before deciding that my evisa was fake. I understand that Bangladeshi citizens aren’t eligible for evisas, so the managers probably thought I needed a sticker visa too. A simple research on the computer would’ve easily done the job.

[@FreeandEasyEnglish]

@@RoryDingI hope you're able to shake off the horrible experience and have a fantastic journey, Rory!

[@nickislade5533]

So was airline officials stopping you. What did they think our Rory was doing. You better get an apology

[@mikedotcom999]

Some of the worst customer service I've seen from an airline. Abusive. Bloke shouldn't be anywhere near customers. Hope the airline see this and take action.

[@patrickwong4824]

Keep us informed if you get an apology from these clowns. Sorry, you had to go through this.

[@theworldssexiestman]

Yes, we are definitely very interested to hear if the airline does anything after this incident. Very obvious who was in the wrong and also extremely bad customer 'service'. Hope to see an update video later about the results. Jerry

[@_Anson_Chan_]

Disgusting behaviour from the staff, glad you posted this on youtube, people should stay away from this airline. What kind of people do they hire, mafias?

[@tsetstransport]

WHAT!!?? This is absolutely disgusting behaviour! The employees have harassed you for completely no reason!! The employees also seemed quite racist, the staff were quite stupid to still do all that even though you said you were a KZbinr! Something that just shocks me is that you didn’t do anything wrong and you were respectful when arriving, then you get treated like crap! I hope this airline gets sued, they damn deserve it!! 😡😡

[@AbuRushd]

Present govt of Bangladesh treat their citizens like this man! And if you are from opposition, you are a criminal! I am ashmed of the behavior of the officials. They are so ignorant about the modern day world. They are posted and appointed out of govt party affiliatioin only.

[@rajivchaudhari]

Well I wouldn’t use the term racist here. I mean how can a piece of shit from some third world shit hole be racist to others?😂😂 A case of reverse racism may be?

[@btvbrendanstransportvlogs]

Elliot, Ikr. This is absolutely disgraceful treatment. It’s very stupid that the employees tries to harass Rory.

[@BowlSoHard]

As a Bangladeshi, I avoid Biman like a plague! I am so sorry this happened to you, Rory. There's absolutely no reason for those agents to treat you like this.

[@BowlSoHard]

@Diary_Of_A_Roamer you are living in LA LA land if you think Biman service is "excellent" . Good joke tho. 🤣😂🤣

[@BowlSoHard]

@Diary_Of_A_Roamer ok how much Biman is paying you? Spill the tea

[@redwanulhaqueproseal30]

​@Diary_Of_A_Roameraccording to my experience, I hate Biman Bangladesh the most and love Qatar airways the most

[@waker1981]

I agree with you. I was born in Bangladesh and now live in a western county for 28 years. I never even think about flying with BIMAN. Every one in this Airline is rude genetically.

[@ateebali7371]

​@Diary_Of_A_Roamerbad airline

[@IvanProsper]

so sorry this happened. i hope it won't discourage you from travelling and uploading your superb videos. those staff deserve to be sacked

[@RoryDing]

Thank you! I won’t be filming a 787 business class on Biman but the rest of my travel plan is not affected 😀😊

[@alanstocker1393]

I have emailed the airline and stalked them on Facebook with links to this, I hope that the airline rep loses his job for the way he treated you and calling you illegal

[@remarc69]

This is disgraceful, terrible customer service, no common sense and very unprofessional, not only would I want an apology and refund, I'd also expect some sort of compensation.

[@wk5839]

Bangladesh Airlines. Aussie tourist free since 2023. Glad you did the video Rory. Keep up the good work mate. Hold these muppets accountable!

[@deelightfool]

I hope the excectutives of that airline see this and those people lose their jobs. So aggressive.

[@darrell3O87OO]

As an international airline this treatment was unacceptable. The staff were unprofessional and rude. I doubt you were the first to experience this treatment but you were probably the first to film it. The damage to the company’s reputation would warrant immediate termination of employment. This is a very bad look for the airline and for Bangladesh.

[@iFlyTheWorld]

Hi Rory. As a fellow Australian KZbinr I feel your pain and frustration. This is disgraceful behaviour and is a risk we face all the time by ground staff that don't understand the finer details of how the travel and visa processes work or the actual entry requirements for transit passengers. I've had similar experiences with ground staff giving wrong information about their own home base requirements. It can be the luck of the draw on the knowledge and experience of the check-in staff or gate staff. I look foward to hearing how you go with a refund, compensation or apology from Biman HQ.

[@RoryDing]

I would have calmly accepted the situation and left if I had any missing documentation or couldn't provide a clear explanation for the routing. However, I find it unacceptable that I was denied boarding by an airline agent despite having booked a one-way ticket (not multi-city) on their official website with the correct documentation. After all I think the airline agents shouldn’t have the authority to deny my boarding unless I had any solid preseasons to believe that I would get refused entry to a country .

[@jjjddd231]

Keep up the fantastic work Rory. There's heaps of us Aussies that love your KZbin content.

[@DarkRequiemFilms]

I know first hand, when someone refuses to give you their name straight away, they know they are in the wrong. I hope someone at Biman Bangladesh Airlines see your video and goes above and beyond to rectify this wrong doing, starting with firing that person who was threatening you. Stay safe.

[@d.b_aviation]

Absolutely disgraceful. Those kind of authoritarian threats are not acceptable anywhere in the world in your circumstance of travel.

[@AbuRushd]

What you expect from an authoritarian govt rulling Bangladesh?

[@patriciafuchs5970]

Wow! I hope the executives of this airline see this and they fire these idiots. This is inexcusable.

[@gavinking77]

Even if there was a problem with the travel, the treatment from the airline is disgraceful and shows how terrible their knowledge is and how small-minded they are. This should have been escalated immediately to people who are capable of managing this type of issue. The airline industry has a persistent issue with people who think they are in power. I had a McDonald's manager threaten to remove me from the airport by security and make me miss my flight because I complained about cold food once. SMH.

[@RoryDing]

I would have calmly accepted the situation and left if I had any missing documentation or couldn't provide a clear explanation for the routing. However, I find it unacceptable that I was denied boarding by an airline agent despite having booked a one-way ticket (not multi-city) on their official website with the correct documentation.

[@tengts3054]

Agreed. The staff in ques refused to reveal his name and even lie to Rory his mgr agreed on his handling, complete shame and unacceptable!

[@axan50transportproductions]

Hi Rory. I'm sorry that you had to go through this. The staff's behavior was atrocious. As a paying customer, every single one of the staff should be playing their part to make you feel at home and welcome On the other hand, I'm glad to see that you stood up for yourself despite the adversity. As a more introverted person, I could never have hoped to speak up for myself if I were in your shoes.

[@RoryDing]

I would have calmly accepted the situation and left if I had any missing documentation or couldn't provide a clear explanation for the routing. However, I find it unacceptable that I was denied boarding by an airline agent despite having booked a one-way ticket (not multi-city) on their official website with the correct documentation.

[@Aussienewslover]

This whole episode is distressing. I hope you raised/will raise it with the airline. Imagine any other traveller, perhaps more vulnurable, and that happening to them. Please use your platform for reviews, but to also help others. Good luck on your travels Rory!

[@axan50transportproductions]

@@RoryDing Yep , this is absolutely ridiculous on their part. They had no reason to lash out at you, you weren't even belligerent towards them. Good on you for keeping your cool throughout the episode. Speaking of filming, a vlogger or transport enthusiast holding a camera and walking around public areas is considered odd or unusual to staff despite photography/videography not being prohibited, therefore they might think of us as shady people despite us having good intentions. As a train enthusiast in Singapore, I am similarly stopped by patrolling security at train stations.

[@yvonne548]

Oh Rory your a good man and this shouldn’t have happened to you. May you get the apology you deserve ( but I doubt it). Keep up the great work.

[@NOOne-li1pj]

@@RoryDing:46 what’s worse was in the offload application the reason was because of “No show”. Airline could have explained to the customs at least the real reason.

[@stevenross4499]

I’m so sorry to see how horribly you were treated. I will never, ever fly that airline after the way they treated you.

[@halitosis75]

Disgraceful animals . Absolutely appalling. Post it and contact them. All the best mate.

[@eddie_d1233]

Please get this video to Biman owner. I would ask that the person you dealt with be reprimanded with a stiff fine or something similar. He certainly has no business talking to paying customers as he is doing. Please keep us informed about their response. It's a disgrace. I will never fly with that airline, ever.

[@southaussiegarbo2054]

We should all share it to them

[@YbYBwRbY]

Not that one's planning to go to Bangladesh in a month of Sundays, but now I'll avoid it and its lunatic airline like the plague. Mostly I'm sorry you had to go through this. I'm retired now- used to go to India often- and don't travel much, but I enjoy traveling vicariously with you. Your videos are lovely, gentle, civilized- everything that's best about Australia, a country most people here in the USA really like. (Been down under myself twice, literally cried when I left.) Travel safe, be well, keep on making videos for your large and appreciative audience, and God bless.

[@iMusikkForeva]

Don't let the behaviour from a very entitled cabin crew of the most hated airlines by even Bangladeshis stop you from giving Bangladesh a chance. So far most travellers that have visited the country (at least those I see on KZbin) have been touched by the helpfulness, friendliness and hospitabilility of Bengalis!

[@betelgeuse111]

Wow really impressed how you kept your cool, even when retelling that story. You’re very special. Don’t lose that gift.

[@jackybeck2479]

What rude employees! They should know better to know that someone just wants to fly with them to do a KZbin airline review, and post it for the world to see, and not abuse them at the gate, so that they won't get a chance to do what they want to do!

[@DuyPham-xd8lp]

Feel sorry for you Rory, hope you will be refunded fully with the hotel cost. never fly with them again!!

[@alanstocker1393]

Absolutely disgusting behaviour by the airline rep, I would have lost my cool and ended up in trouble, I hope you got his name. Please keep us updated on the outcome!

[@adamc8753]

This is 100% disgraceful. You are a legend, and this is awful treatment. Keep us updated.

[@madamewitch8226]

Don't F*CK around in Dubai - I am glad you stuck up for yourself and did not let them bully you too much; I can't believe they did this to an Australian. Aussies will boycott Biman air (even though I have never heard of them) !!! HAHA - onto bigger and better things Rory.

[@ispeaklousy]

Oh my god. Biman Bangladesh is actually an airline that I highly respect with all my heart even though I have not flown it. I've seen reviews on KZbin and Instagram on how they spread positive vibes to all of its passengers. However, this video just put it all into dust. I hope they could act on it. ❤

[@salmanGT4]

As a Bangladeshi. I humbly apologize on behalf of my country. WE APOLOGIZE FOR THIS KIND OF BEHAVIOR

[@MrNatebain]

The staff member had absolutely no way of modulating his anger... Zero professionalism, either through lack of training or lack of self-control. So glad you posted this - the harsh reality of a bad experience in a distant land. There are some travellers who would absolutely feel COMPLETELY distraught over something like this happening. I hope you were able to gather yourself as soon as possible and remember that all things work out in due course. Having watched your thoroughly enjoyable and informative travel reviews for some time now, I was sad to see you treated this way. You have a really generous heart. Your itinerary would look strange without explanation, but it really looked like the Biman staff member had a complete inability to take the time to comprehend your reason for travel. If he did not have so much anger it would have been very easy for you to show him your channel and all your travelling adventures, explaining your flight plans and desire to fly a particular craft. I hope this never happens again for you Rory. Much love.

[@user-rg3pj2ml8m]

Absolutely disgusting behaviour from the airline staff. You did an amazing job sticking up for yourself - here's to a great outcome to all this. Hope you are well Rory; sending you best wishes.

[@RoryDing]

Thank you 😊

[@jrand33]

Your not messing around getting this out Rory what a farce on their part. 🤦‍♂️

[@dennisrettke]

I'm sorry mate that you had to deal with this horrible experience! Hats off to you for remaining calm and reasonable throughout. You set a great example and I hope you receive some compensation for it. Also, thank you for recording the video and sharing your experience with us. It certainly alerts us travellers to be mindful when booking so-called "unusual" routes for whatever reason and to make sure we are prepared.

[@rrbautista8930]

Dude, thanx for the share regardless of the incredibly horrible experience... kudos for standing your ground & being as civil as possible, with unreasonable confrontational persons, especially in a foreign country... definitely challenging... hope for a prompt resolution & better wishes on future endeavors ✨️

[@misywor635]

Rory this treatment of you was so bad. They seemed to be puffed up with their own importance and hindered by their ignorance, giving no valid reason for not allowing you to board. If this is the caliber of person Biman Bangladesh employs I would never fly with them as it illustrates the total incompetence of the organisation. I am appalled by the horrendous behavior the staff displayed.

[@MitchellBPYao]

His English is better than theirs

[@clay9185]

I was disgusted at your treatment Rory. I faced similar treatment years ago flying into Cairo and wanting to leave that evening on El Al. The suspicion I faced went for a few hrs to the point a man sat in the 3 seats in front of me watching me the whole way to Tel Aviv. I will never travel Bangladesh Airlines after seeing this. You deserve a major apology for your treatment. Safe travels my friend.

[@tacitdionysus3220]

Absolutely unacceptable behaviour by the staff. If not sacked they should not be in a 'front of house' role dealing with the flying public. SmartTraveller indicates a high level of threat in Bangladesh, which might be their rationale. If the airline has a policy of refusing passengers from taking what they regard as irregular routes, that's their business; but that can be expressed politely and should be publicly disclosed in advance to potential passengers. I suggest you report the matter to DFAT so they can add it to their information or issue a warning. If you get no satisfactory result from the airline, I suggest you write a letter about the matter to the local Bangladesh embassy or consulate, and copy DFAT.

[@aussiejohn5835]

Hi Rory 👋, this is disgraceful and you are a better man than me because I would have been more verbal and probably ended up in the slammer. I hope you get the apology you deserve and a full refund. I noticed on the form that they have you as a "no show" which could impact your insurance claim for refund and expenses, so please keep this video as evidence. I also think that if they thought you were suspicious, why then were you not handed to the police for investigation? I hate to say this but I think it was a racial issue and nothing else. Keep smiling Rory and put this down to experience and I can bet your views for this will sky-rocket.

[@RoryDing]

Thank you John! I actually found the immigration officers in Dhaka airport some of the friendliest in the world, when I visited in 2020, they told me that my 3 day visit was way too short and should visit them again in the future. It’s just a shame that these two managers have ruined the reputation of the whole country!

[@aussiejohn5835]

@RoryDing Travels you're very welcome Rory

[@TheNightFlower]

So sorry you had to go through this. You seem like the friendliest guy. It must have been so frustrating and exhausting to be treated so poorly. I hope the airline makes amends and restores your faith in them. You did amazingly well to keep your cool in that situation. I salute you.

[@RoryDing]

Thank you!!

[@siddharthgopinath4460]

I'm sorry you went through this. You kept your cool and that's admirable. Absolutely horrendous behaviour and it's truly pathetic. I do hope you receive at least an apology or acknowledgement for this. Keep us updated !

[@kurtmansell411]

Rory, you are the most mild-mannered aviation vlogger ever- their treatment of you was disgraceful. Kudos to you for providing such a balanced account of how events transpired.

[@RoryDing]

Thank you 😊

[@guyh9992]

I flew in a Biman 707 from Rangoon to Kathmandu with an overnight in a hotel in Dakar in 1985. Cabin staff spilled curry on me. Haven't flown with them since.

[@SMS786]

Shamsur Rahman Khan, Esq Bangladesh Supreme Court. Rory I apologize on behalf of Bangladeshi people and please be rest assured I have forwarded the vdo to competent authorities, additionally inshallah I shall have a chat with the MD or acting MD soon. P.s. We appreciate KZbinrs promoting our country, Sam Chui was given a red carpet welcome. I love trains & highly enjoy your train reviews.

[@companymann]

Damage done la

[@SMS786]

Damage for Biman you mean, regretfully I suppose.

[@henrysehgal658]

@@SMS786 Not going by this airline.

[@SMS786]

I am a simple citizen without any affiliation to the Government or Biman, however; I am a voice which shall be raised for any and all injustice(s) that I become aware of.

[@evangoardet]

I almost cried watching this. I feeling so sorry you have been so poorly treated. You did not deserve it at all.... and you kept calm. Now you know who to NOT fly with next time😢 hope you got money back.

[@tomjackson2451]

Let’s hope this goes viral! Don’t fly Biman

[@catherineduff4302]

That was a disgraceful experience for you. I could see how upset you were. This needs to be addressed by Bimanbangladesh Management and a huge apology and refund to you Rory. You have a lot of support from your followers. Let us know how this is resolved.

[@meryleerobinson7937]

Whaaaaaaaat!!!! Rory this is outrageous!!!! The things you go through to bring us fantastic content! Love your channel x

[@Paradoxical124]

Thank you for showing me that I will never consider flying biman

[@VirtualR]

You did the right thing posting this, keeping quiet isn't going to solve anything. I've followed your videos since day 1 and love the in depth details you provide, shame they are so unprofessional, it's not their job to make these decisions, customs need to be the one to do a civil interview and then speak with other superiors before deciding whether to deny you or not, or simply just let you fly and flag you on the other end with customs for an interview on arrival. These guys are trying to act like they are the absolute law and it's completely wrong.

[@RoryDing]

Thank you! I don’t think the situation would come to this even if it were an immigration officer wondering about my travel plans. I flew Finnair from Istanbul to Helsinki then back down to Singapore then up to Hong Kong last week, just like every other normal airlines in this world, no one asked anything as long as my ticket and passport is valid!

[@ScottKernaghan]

This is awful, and disgusting treatment. I would have been asking them to explain how both your activity was regarded as criminal, and what grounds they had to justify that. On top of this, I think it is outright racism. There was a moment of pause when you identified as Australian and they rapidly move the subject matter - which is evasive and indicative that they did not have a solid reason to confront you and were working on assumptions and profiling. The filming itself can be problematic. and I am not sure on Saudi laws. Some airports have had issues with people filming, and filming staff often is a big big problem. But that was a discussion after the fact, and only came about because of their own disgusting behaviour. This is a clear indication that the airline's staffing is low quality and they do not invest in training staff effectively. If these are their managers, it's a clear indication that this is an airline to avoid on the front-of-house staff example alone. Keep up the good work!

[@sonyagrove193]

Wow Rory, what a horrible experience! It certainly doesn't encourage other people to use this airline. Hoping the Head Office sees the appalling behaviour of their staff and compensates you accordingly. Good grief if this is the way Business Class clients are treated, I dread to think what would've happened had you been in Economy! :(

[@LeeLeeHere]

Terrible experience Rory. Thanks for posting, keep up the good work, love watching your videos mate.

[@Brucetiki1]

That manager has embarrassed himself, his airline, and his country with his conduct. If this airline had any integrity, that manager should be sacked on the spot.

[@LEMMYLEMON]

I will try to send this video to the Biman Bangladesh youtube channel

[@richieteh2806]

Don’t let this incident bother you - keep up the good work Rory. Let’s hope the airline HQ sees this and fire the rude pea brain airline manager.

[@jensei76]

I’m so sorry they treated you that way.

[@mikes6221]

Rory You showed great restraint dealing with this bloke. This is another airline that I wont be travelling with for the very reason you highlighted . Aggressive ,rude, and threatening attuite is not the way a" PROFESSIONAL" airline interacts with their passengers. I really hope you get a full refund and a personalised apology from senior management, not some computer generated platitude laden meaningless sheet of paper. Stick to your guns Rory you definitely deserve to be treated way better.

[@nightowldickson]

Disgraceful behaviour from their staff! One of the worst I've seen!!!

[@brilliantbutblue]

Rory, my heart truly goes out to you. I have been a long-time supporter, and you're such a genuine nice guy. You have brought us so many great travel experiences don’t let this terrible treatment by Biman Bangladesh Airlines stop you from doing what you do best. I am so sorry for what happened 😢

[@paulalbers1935]

Thanks for the review Rory. I won't consider nor fly with "Biman Bangladesh airlines". You need the present this at a corporate level of the company. These people need to be terminated from their employment. It's irrelevant why your travelling and you don't need to explain yourself. I hope you get reimbursed and compensated. Please update your followers, I think we all want to see where this leads.

[@aussiestallion69]

Update: Biman Airlines management have seen this video, apologised to Rory, and disciplined the staff member.

[@paulready8897]

They probably gave the employee a raise. Should have made him pay the reimbursement out of his own pocket, then fired him. A clear abuse of power.

[@annoyedsabahan]

We want evidence both staff members hv been sacked.

[@hyfroC]

I’m so sorry you went through this Rory. Sending hugs. ❤

[@NowGetThere]

Wow angry staff! Shocking behaviour. So illogical. I often take irregular routes for various reasons, price, schedule and like you I like to try different airlines. Good reason not to fly with Biman Bangladesh!

[@darwinitis]

Rory, we often watch your videos and you are always polite and respectful. It was disappointing to see others being so rude. I hope you get a refund and an apology asap.

[@eo8240]

I'm sorry to hear that Rory. Glad to see that you got a refund but you shouldn't have to experience that. My wife and I absolutely love your videos and we're both gutted to see this. Hopefully your next adventure is a much more positive one!

[@RoryDing]

Thank you 😊

[@2adrianpo]

You were supporting their company , their brand I cannot understand such aggressive behaviour for. no reason , I hope you get an apology

[@Bently2849]

You were treated horribly and without reason. I hope that you can get your money back and a proper apology. At the very least, the airline employee and manager should be reprimanded and sent to be trained in proper customer service. Don’t blame you or anyone else in boycotting the airline for their employees bad behavior! I enjoy your videos and hope this won’t discourage you from continuing to provide your reviews!

[@MrDjmyny]

Sorry this was what you experienced. Keep going Rory, keep the vids coming. Love you work back here is Aus.

[@seankenny2153]

Hi Rory, I am shocked and appalled at the rudeness, the aggressiveness, and the capriciousness of the Birman gate agent/manager. Like you, I shall make a point of never again flying this airline because I would never want to be treated in the horrendous manner you found yourself. Let’s hope Biman see this footage and apologise profusely for the embarrassment you suffered and the disruption, inconvenience and additional expense you incurred from this incident. The Biman gate agent/manager deserves the most severe sanction and urgent remedial confrontation de-escalation training. Any reasonable person would find your treatment unwarranted and inexcusable. I hope to see a follow-up video from you reporting a satisfactory outcome from an apologetic Biman airline executive representative 🤞🏼

[@jackalcrackle]

It's ironic how the gate agent who said you were breaking some law was actually the one breaking multiple ones lol.

[@FromtheWindowSeat]

Wow. That’s shocking behaviour by airline staff. Even if they are suspicious of your reason for taking this route, there’s no excuse for being so rude and discourteous. Terrible customer service.

[@otisreed8799]

Sorry that you had such a horrible experience, well done for remaining so calm and civil. I hope you get a swift refund, apology and compensation and that this doesn’t put you off doing what you love.

[@andremp03]

Customer Service? Those members of staff shouldn't even be in that field. So aggressive! I'm so sorry for your disgusting experience, Rory

[@pokcon2]

Hey Rory, Sorry to see how you’ve been treated. My son and I love your reviews and big admirers of your adventures! Hat off to you for keeping your cool despite the unseasonable behaviour by the #Biman Bangladesh Airlines staffs. Have a good rest in the UAE and don’t take those take down your spirit. We’ll always with you mate! 😊

[@awo1fman]

It never ceases to amaze me how crappy people can be. Not to mention how stupid they can be when thinking themselves clever. I've had similar types of experiences with people who were in a position to abuse authority who get incredibly suspicious and obstinate about the dumbest things. And then the same people completely miss things going on right under their nose that *are* suspicious and obviously nefarious. I'm sorry this happened to you. Unfortunately, with all the travel you do it was bound to happen sooner or later, and it probably won't be the last time. Hopefully you will learn something from this experience that will help you get a different result next time.

[@jamesking1952]

Sorry to hear of your shocking treatment by the ground staff. They need to be re-educated or shown the ‘door’. Keep up the good work, your videos are great! Regards from the UK.

[@majagasia]

I enjoy your videos Rory. Please don't be discouraged by this experience, as unfortunate as it is. Take it in your stride. I sincerely hope Biman heed your call to action.

[@94vrcommodore]

Hey Rory. Wow. I’m sorry to see that. These guys seem like they have no idea what KZbinrs do or how to work with customers and it shows you’re co-operating. Pretty disgraceful

[@callumh5294]

Sorry you had to go through that.

[@NicholassTrainChannel]

Hi Rory hope your well. That's terrible they way you were treated by the airline's staff. It's good that you got this all on video. Hopefully the airline sees this and as you said owe you an apology and give you a refund. It's unfair and disgraceful how they treated you. Piss poor service is what it is.

[@justkoz_AFL0738]

Far out that’s disgraceful! So sorry about it Rory! Good luck contact them hope everything goes well!

[@RoryDing]

Thank you 😊

[@southaussiegarbo2054]

​@RoryDing Travels i say a bunch us to share it to airline

[@stevedeakin1883]

So sorry to see the way you were treated Rory . Keep your chin up mate, you handled the situation well I hope someone from the airline contacts you soon .

[@lukejahja6327]

Very poor customer service. Well done for being calm and courteous talking with them. If you don’t get an apology and compensation it shows the company’s culture and incompetence. I would steer away from using this airline in he future.

[@bronniehanlon2366]

Rory I’m sorry you were treated with such disrespect. You certainly don’t deserve the treatment you received. Please stay safe

[@Natediggity720]

That is atrocious Rory, anywhere else in the world and its up to the border security staff, not airline personnel. Not to mention the accusations, language and physically threatening behaviour by them. It's further evidence of that airlines staff not doing their job.

[@jasonfoster7403]

Oh Rory, that is bull shit. I would get the contact details of the ceo and send this video to them, This needs to go to the top. Those workers also need to be sacked. How you choose to travel is solely your choice I don't understand how one chooses to travel can get you refused to go on the aircraft. I feel foe you mate how you were treated.

[@rapitooo]

Can't believe this has happened to the nicest KZbinr. Hope you're ok Rory!!

[@michealblackgoldcoasteryou3117]

Keep up the great videos that you do it's always very informative don't worry bout these guys that mistreated you

[@pm110978]

We are behind you Rory 👍 Good on you for speaking up!

[@asinstickyfingers8295]

I’m mortified for you Rory, the situation was handled so badly by the staff members. Hope you had well deserved stiff drink afterwards and hope management follows through with their ‘investigation’.

[@bluedog1052]

Wow Rory, what a horrible experience you had to endure. Although, it is good to see that the airline management team were prompt in providing feedback to you, whether that be legitimate or just ass covering for themselves, at least it wasn't ignored. Will you take them up on their offer to fly again? or that's it, they don't deserve the publicity of doing what I could only assume be a more pleasurable experience.

[@zarocker]

I'm really impressed by your composure and the way you've upheld yourself throughout this insane situation! My blood's boiling after watching that, but you've gained my respect and a new subscriber!

[@allandamian2059]

Thanks for posting... paints a very clear picture of how people are treated at this airline!