TigerShark and SharkVac XL Robotic Pool Troubleshooting

[@liammoors4592]

Hi, I have inherited the pool maintenance for our pool, I am wondering how to physically change the handle, so the tiger shark will change direction. Any help would be appreciated. Thank on advance, AM

[@HaywardPoolProducts]

+Liam Moors our Hayward tech will send the Tiger Shark manual to you. Please provide your email address.

[@HaywardPoolProducts]

Thanks

[@cathyzaleha9297]

Couldn’t find any local dealers to service this. Considered buying a replacement motor box and trying to do it ourselves but ended up just buying another. We got about 5 years out of the first one.

[@jadeadala7402]

I really like the Dolphin Robotic Pool Cleaner because it does all the work that I use to have to do. I save water by not vacuuming to waste. It works great, and it doesn't use that much electricity. It evens cleans the side of the walls. I use to have a Polaris cleaner that used more electricity and didn't clean the pool as well as the Dolphin Robotic Cleaner. It's relatively easy to clean, and store. I wish that I had known about this cleaner years ago when I had my Polaris that I didn't like at all. I'm a happy camper.

[@Lucky-ux8fb]

Simple fix for Hayward Tigershark! My vacuum impeller would not work after winter when using it for the first time. The tracks would run for about a minute and then it would stop. I did some troubleshooting and realized it will not operate below 42 degrees. My temp was close to that. I ran the heater up to 60 degrees, tried the Tigershark again and it did the same thing! Tracks would run briefly and shut off. Impeller would not run. So i figured the water temp was not the issue. I was at the end of my rope with troubleshooting and about to purchase a new Robot Vacuum. Here is what solved the issue. I filled the bathtub with hot water and let the Tigershark sit in there while it filled up. Once the tub was full I turned on the vacuum. BOOM! Back up and running! Impeller started working again! Dropped it back in the pool at around 50 degrees and it's been running now for over an hour. If this solves your issue please let me know. I haven't seen any other troubleshooting posts that suggest this but it worked for me.

[@rannisty]

My machine is a lot older than this one, and the propeller is simply not working. Any ideas? thanks for the amazing video

[@HaywardPoolProducts]

Glad you enjoyed the video! Our tech team will reach out to help with your cleaner. Please dm your phone number and email address on our Facebook page or Twitter profile. You can also send your contact info via email to [e-mail].

[@brucefriedman7917]

Im trying to repair a friend’s model 9740 vac. Both treads were missing I replaced the drive side and not sure how the no drive side tread is supposed to be routed. Help please

[@thomasjannace3509]

What if you have proper voltage, but when you push the switch & it doesn't light up & turn on ?

[@gmb3676]

Thank you, you solved my problem in the first 2min of the video :)

[@HaywardPoolProducts]

We're so glad to hear that Francesco!

[@kayjay3898]

I got a shark vac XL last year, but didn’t use it till last week (pool closed for winter) but brand new fresh out of the box and it wants to only stay the deep end? WHY?

[@U2BROTHR]

Thank you for this. I was running this when the water was too cold.

[@HaywardPoolProducts]

Okay, feel free to reach out anytime and a Hayward tech will get in touch.

[@U2BROTHR]

I appreciate it. I have a very old Tiger Shark. The owners of the house left behind the shark for us to use. It was bought in the 80s. Last year replaced the rollers, the roller webbing, the pully drive bearing, the filters, filter plate and the caterpillar tracks on both sides. It has been working like a charm since the upgrades. I put it in the pool today (Toronto, Canada) and noticed it was barely moving. I was trying to get a head start on opening the pool ahead of time. Water is still freezing here.

[@HaywardPoolProducts]

Hopefully, you’ll be enjoying your pool soon!

[@abbasalisyed1]

My SharkVac does not come on when plugged in to the wall outlet. I have tried multiple outlets and maybe an issue with the cable running from the wall outlet to the power supply, or perhaps the issue is with the power supply. Where can I take it to get the issue addressed?

[@HaywardPoolProducts]

Hi Abbas, please check our conversation on Facebook.

[@abbasalisyed1]

@@HaywardPoolProducts I do not see any response on Facebook

[@scottsimpson7766]

My tigershark wants to climb to the top of the wall and scrub the concrete. how can I keep it on the bottom of the pool.

[@HaywardPoolProducts]

Hello Mr Simpson, the TigerShark cleans the whole pool. www.hayward-pool.com/shop/en/pools/tigershark-i-rotige--1. Perhaps a tech can help with your question. If you'd like to connect with a Hayward tech after the weekend, please private message your email address and phone number on our Facebook page or Twitter profile or you can email us at [e-mail].

[@jayfury420]

Hi, I just bought a tigershark QC. I have run it twice. BOTH times it has missed a good sized area, and got stuck on the Main Drain. Stuck for 20 minutes untill I manually pulled it off. Any recommendations?

[@HaywardPoolProducts]

+Jason Konturas we can ask our tech to give you a call. Please PM your phone number.

[@HaywardPoolProducts]

+Jason Konturas In the owners manual under troubleshooting and page 13 (c) there are instructions for this situation. My guess is you main drain is raised.

[@jayfury420]

I started the machine with that clip already installed. It literally gets stuck on the drain everytime and if Im not there to pull it off, it just sits there... I spoke with Hayward Tech support on Friday, and they told me to try and find an aftermarket "main drain matt" made by Unibridge, but they got horrible reviews, and most people say they do NOT work.. It doesnt stay in place... So, my question is now what? The Hayward Tech fully admitted these new raised drains are the new code for in ground pools.... And they are getting this problem often now, as the design didnt take these raised drains into consideration. Please help!! Im on the edge of just sending the tigershark back. The only other thing I have found is these www.maindrainclipon.com/

[@wayneharmon4485]

@@jayfury420 I've used one of the Unibridge mats for the raised drain for the last three years and had great luck with it.

[@joecoscarella5770]

my rollers are not moving. the motor can be heard seems stuck?

[@HaywardPoolProducts]

Hi Joe, sounds like it may need to be looked at. Here is a link to our website Dealer Locator: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1#top. Be sure to select Product Repair or Service.

[@angelatalbert5157]

This was very helpful and well done! Thanks!

[@HaywardPoolProducts]

So glad to hear, Angela!

[@U2BROTHR]

I know there is the regular version of the tiger shark. I know there is the qc version of the tiger shark. Are the motors the same in both models? Or is it that the qc is offered with a power supply that contains the qc button. Are there any differences between the two units?

[@HaywardPoolProducts]

Thanks for your interest in our TigerShark cleaners! There are actually four options within the TigerShark series. See them here: www.hayward-pool.com/shop/en/pools/SearchDisplay?storeId=10201&catalogId=10057&langId=-1&pageSize=6&beginIndex=0&sType=SimpleSearch&resultCatEntryType=2&showResultsPage=true&searchSource=Q&pageView=list&searchTermScope=5&mandatoryExpr=%28catalog_id%3A10055+OR+catalog_id%3A10057%29&searchTerm=Tigershark+pool+cleaner&searchType=12&categoryId=. Our Hayward tech can provide more information. Please dm your phone number and email address on our Facebook page or Twitter profile and someone will reach out.

[@U2BROTHR]

@@HaywardPoolProducts Awesome, I sent them a message via twitter....

[@josephbrocato7387]

My cleaner won't climb the walls anymore. I don't think the impeller is working. Is the impeller the problem or the motor? It runs well, otherwise. I've read other threads having the same problem but nothing has been published to troubleshoot.

[@HaywardPoolProducts]

Hi Joseph, happy to help! Please dm your phone number and email address on our Facebook page or Twitter profile and a Hayward tech will reach out to help tomorrow. Alternatively, you can email us at marketing @Hayward.com.

[@janruggi]

My sharkVac is 2 years old. After it has been cleaning for awhile, It rises to the top of the water and spews water from the top. If I push it back down, it works for awhile but then does it again. We’ve cleaned the filters and checked the impeller but everything seems to be fine.

[@HaywardPoolProducts]

Hi Janet, your local Hayward service center should be able to help with that. Please contact them. Find a list of dealers by entering your zip code here: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1#nav-home. If there is a warranty claim, your service center will reach out to us for assistance.

[@coolpox003]

My Tigershark XL (1 year old) keeps turning upside down after it starts running. I turn it on and it looks good for 5 minutes and then it will randomly flip over and sit there until I notice it or until the cycle is done. Pool never gets clean. How can I keep it from doing this?

[@HaywardPoolProducts]

Hi there, a Hayward Service Center can take a look at it and they will reach out to us for any warranty claim. Find your local service center by entering your zip code here: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1#top.

[@coolpox003]

@@HaywardPoolProducts y’all sure don’t make this easy. I’m in the Houston Texas area and you don’t appear to have anything close by. I have no idea what to do.

[@amazingwireless2]

Did you figure it out. This POS does the same thing. Keeps flipping over, biggest POS ever

[@perfer_et_obdura]

My cleaner has suddenly started ejecting dirt from the top as it is trying to clean. I feel like I've cleaned it thoroughly but it's still doing it. Any ideas? TIA

[@HaywardPoolProducts]

Hi Christian, we're very sorry to hear about your issues with our cleaner. We'd be happy to connect you with our tech team for assistance. Please send us a private message on Twitter or Facebook or email us at [e-mail] with your full name, address, phone number, email, proof of purchase, product model number, product serial number, installation date, and installer if applicable. Providing this information will help us, help you, efficiently. Someone will reach out to you directly as soon as possible.

[@moisenapier8507]

My cleaner motor runs but won’t move in the water . What parts do I need ?

[@HaywardPoolProducts]

Hi Moise! Please private message us on Facebook or Twitter with your email and phone number for assistance.

[@manictherapper8149]

thank you for this video. Question.. my tiger shark starts to vaccum for about 2 ft, then stops. any fixes?

[@HaywardPoolProducts]

We will ask a tech to help you. Please PM your phone number.

[@manictherapper8149]

+Hayward Pool Products Thank you for the fast reply! I will send my number

[@HaywardPoolProducts]

Our tech is happy to call you. Please PM your phone number.

[@ErinSchueler]

I’m having the same issue. Any suggestions?

[@jillsmith2383]

When my cleaner passes over bottom debris, it picks up some of the debris but any fine particles are sent through the impeller into the pool water making it very cloudy after the pool cleaner has finished it's cycle. Any help would be appreciated. Thanks. Jill

[@HaywardPoolProducts]

Jill, please PM your phone number and someone will call you on Monday.

[@tedlongsworth]

My TigerShark turns on but it makes a clicking sound and barely moves. Any idea what is causing this clicking sound?

[@HaywardPoolProducts]

tedlongsworth hi there, would you like to speak with a tech? If that would be helpful, please PM your phone number on our Facebook page or Twitter profile.

[@llewellyncook6693]

We purchased the Tiger Shark about two years ago and it has worked great until now. When we stored it last fall it worked great. We got it out yesterday and it doesn't work at all. I have plugged it into three different outlets (that all worked) and it is not working. The light isn't coming on, and the vacuum doesn't move. This is a very expensive pool vacuum to only last not even two years. Any helpful advise?

[@HaywardPoolProducts]

+L Cook thanks for reaching out. Please provide your phone number and email address here or via private message on Facebook. Our Hayward tech will reply here or will be in touch directly with you.

[@llewellyncook4817]

+Hayward Pool Products Thank you for getting in touch with us so quickly.

[@llewellyncook4817]

I wanted to update this. We were contacted within a day of this post by a Hayward representative. Before contacting us, he researched our area for a distributor to take it to, called them, got their hours, and had all the information for us when he called us. I thing that is very good customer service! We took it there and it was fixed within that day. It was something very simple as well. The rubber covering of the on/off switch was very sticky on the inside and was pulling the button back out when released. They replaced it, and didn't charge us. I'm glad this was all that was wrong and it is again working perfect. Thank you Hayward for all your help with this.

[@HaywardPoolProducts]

Llewellyn, we're glad that your pool is up and running again! Thanks so much for sharing your follow-up remarks - we'll pass them on to everyone here. Reach out in the future with any needs - we are here to serve you.

[@ricardopitxo8429]

Hi! I recently buy a Tigershark and I notice he just climb the wall on the first half an hour. Its normal? After I clean the filters he climbs again and than he stops climb again after a half an hour. Sometimes stays 10 minutes in a same place trying to climb. Thanks

[@HaywardPoolProducts]

A tech will reply here or he may want to call you. Please PM your phone number and location on our Facebook page or Twitter profile.

[@HaywardPoolProducts]

The key to if the cleaner is cleaning correctly is simple. If after the cleaning cycle the pool is clean, all is well. If not you may need to increase the cleaning time. The cleaner will stay in certain places to get the pool clean then move on.

[@Bouba647]

I bought my tiger shark june 2018 it worked fine for about 1 month then it stopped climbing walls and it doesn’t cover the whole pool area. My pool is fiber 12x25.

[@shannonallen258]

I cannot find any references online at all for my Hayward eVac automatic pool vacuum. It has been great, but for the first time it simply needed a drive belt. I cannot find anything on it. No instructions came with the belt the the only thing I can find close is other similar but not close enough to be the same (several videos and how tos online for your other products, but nothing for the eVac). I just want instructions on how to get the belt off and new one back on. Because I could only watch videos of other models only, I'm afraid that in attempting to get the belt on, it broke the bearings off of the drive pulley that goes to the motor as a result of being a different model. There is no way I can get the new belt on it there is no way to manipulate the wheels, but there is NOTHING online for technical support with this model. Please help and thanks in advance.

[@HaywardPoolProducts]

The best resources for our products are our local Hayward Dealers and our website. You can view product literature here: www.hayward-pool.com/shop/en/pools/literature If you would like to speak with our tech, please provide the model and serial number and your phone number.

[@cathyzaleha9297]

First run of the season. Unit ran well for a little while (at least 10 minutes or longer) and then stopped. Now when I turn it on, both the impeller and the drive belts start for a few seconds and then stop. Then only the drive belts come back on and it continues to move for a few seconds without the impeller going before shutting off for good. Cleaned filter and checked impeller for clogs and did not find any. There is fine sandy material in the housing near the impeller but the impeller turns freely by hand and does not sound like it is grinding. What could be causing this behavior?

[@HaywardPoolProducts]

Hi Cathy, our tech will reply and will call you too. Please PM your phone number for a call back.

[@HaywardPoolProducts]

Cathy, our tech would like to talk with you. Please PM your phone number.

[@davidmann8543]

My problem is very similar to this... any resolution? The local repair guy isn't even taking any new repairs in for at least 2 weeks

[@porchie1388]

Cathy Zaleha mine is doing the exact same thing! What was the cause?

[@juanpascual5577]

I purchased a Sharkvac XL on June 2019 and it was working with no issues. As of late the unit turns on its back constantly and I have to be turning it back manually on its wheels. Has anybody had the same issue? I have turned the pump off and it still does the same thing. I have no clue!!!

[@HaywardPoolProducts]

Hello Mr Pascual, a Hayward tech can reach out to you to assist. Please private message your email address and phone number via Facebook or Twitter or email us at [e-mail].

[@jasongrandy9936]

I bought mine at the same time July 2019 and my robot is doing the same thing. It turns on it’s back constantly. I’ve tried the three different float settings but it made no difference

[@amazingwireless2]

Same, this product is garbage

[@brooklyn2rome]

Mine is leaving lots of streak Mark's not covering every spot I cleaned the filter everything looks good just cant figure it out and it wont climb the walls just stays there

[@HaywardPoolProducts]

Hi there! We'd be happy to assist. Please send us a private message over on Twitter or Facebook with your contact information.

[@monicabausell3266]

my shark handle dose not wave back and forth any answers?

[@HaywardPoolProducts]

Hi Monica, we can have our tech contact you to help. Please private message your phone number and he will call.

[@HaywardPoolProducts]

We’re going to have a robotic cleaner expert call you to help. Please PM your phone number.

[@cesaraguilar7774]

Una pregunta cuánto cuesta el robot que hace limpieza yo tengo una piscina y quiero saber cuánto cuesta porfavor 👍

[@HaywardPoolProducts]

Hi Cesar, and thanks for your interest! Our products are sold by Hayward Dealers. You can find your local dealer on our website Dealer Locator. We can also assist with this if you let us know where you're located.

[@jakeiabowers1]

how to keep the shark at the shallow end of the pool. it only clean a small portion if that area

[@HaywardPoolProducts]

We’ll ask our tech to reply. He may also want to call you to discuss.

[@HaywardPoolProducts]

Please PM your phone number so our tech can call you.

[@jakeiabowers1]

Hayward Pool Products how do you pm

[@otto0256]

I bought SharkVac when it gets to wall it tries to climb it but then falls on its back ?

[@HaywardPoolProducts]

Hi there, happy to help. Please PM your phone number and our tech will give you a call.

[@HaywardPoolProducts]

Please send your phone number for a call from our tech.

[@masayaokoshi]

My tiger shark runs for two minutes then stops, I have checked the voltage, cord and all the other checks and its still not working. how do I contact the distributor? thank you

[@HaywardPoolProducts]

masayaokoshi our website offers a dealer locator tool. Enter your zip code and the tool will give you a list of pool stores in the area that can service it. Our website address is www.hayward-pool.com.

[@masayaokoshi]

are they available on the weekend?

[@HaywardPoolProducts]

masayaokoshi you'd need to give them a call.

[@lisastinchfield2770]

I think there is something clogging the top part of my Tiger Shark but I cannot remove the piece that is shown in the video. It seems to be secured by a screw needing an Allen wrench. I tried metric and regular wrenches, every size, nothing works. How do you remove the top piece?

[@HaywardPoolProducts]

Hi Lisa, we can ask a Hayward tech to contact you on Monday, if you’d like to DM your email address and phone number on our Facebook page or Twitter profile. You can also call your local Hayward Dealer for assistance.

[@andrewrosemeyer4184]

I got Tiger Shark2 and it does not climb walls and just stays on bottom and stays ages in one place and then moves about.

[@HaywardPoolProducts]

Hi Mr. Rosemeyer, we're sorry to hear about your issues with our TigerShark cleaner. Our tech team would be happy to assist. Please email [e-mail] with your full name, address, phone number, email, proof of purchase, product model number, and product serial number. Providing this information will help us, help you, efficiently. Someone will reach out to you directly as soon as possible.

[@jimcollins8647]

I bought the Tiger Shark last year and it cleaned great. This year it will not Clean the entire pool I have run it three times this year and it still misses a lot of the pool. please tell me what problems I have this unit it was very expensive a one year use, I replaced the impeller this year and checked unit for all debris...

[@HaywardPoolProducts]

+Jim Collins thanks for reaching out. We'll have our Hayward tech weigh in on this. If you'd like, he can also give you a call if you private message your phone number on Facebook.

[@HaywardPoolProducts]

+Jim Collins our Hayward tech will need more information. Please private message your phone number and he will call you to help.

[@kristiansanchez11]

Hi my tiger shark is making a sqweeking sound. Can you send me a Manual?

[@HaywardPoolProducts]

Hi Kristian, let’s continue our conversation on Facebook.

[@maverickworld8192]

@@HaywardPoolProducts hi have a question about the tiger shark cleaning swimming pool robot...how can replace the power cord electrical wire that goes from the robot to the power supply..that long wire.... ?? Its barely cut in half... is there a place where I can take it to get it fixed... ?? Please can you help this is a very expensive vacuum pool cleaner not to work after only a year

[@montygo2003]

verify verify verifi,can you verify why my tiger shark goes few steps forward and back then stops?

[@HaywardPoolProducts]

Hi Kouroush, happy to help. A tech will reply here or we can have a tech call if you'd like to PM your phone number on Facebook or Twitter.

[@michaelboater3545]

bought my My tigershark in 2000, I had to do was replace impeller 2016, track was stuck do to object stuck in track, my fault tried to force track broke drive gear , replaced . the only problem Solenoid Assembly plunger broke need to buy new assemble just to replace fiberglass rode crazy . you can clearly replace plunger easy just cant get part

[@HaywardPoolProducts]

+Michael boater if you'd like, our Hayward tech can give you a call. Please private message your phone number on Facebook.

[@videostarsbyjackie4726]

My Tigershark has suddenly stopped working. I've troubleshot all of the issues. I need the name of a local dealer who can fix it.

[@HaywardPoolProducts]

Sure Jackie. What is your zip code please?

[@maverickworld8192]

I'm having the same problem...it was working yesterday fine and this morning I went to use the robot and the robot wont start? It seems to want to start and moves a little bit then it stops completely...any tips to help the issue.. I'm going to check all the troubleshooting here and see what happens.. thank you

[@jamieberenbaum]

HI, my unit runs for 2 seconds then stops. i have done all the tests. Now what? i love in Montreal Canada

[@HaywardPoolProducts]

Hi Jamie, our Canadian technical folks can contact you on Monday. Please DM your phone number and email address.

[@nos110]

Hi Jamie, I have the same problem, could you please share what was the cause, was it fixed ? Thx!

[@lorrainesorensen6503]

my cord twists & is not picking up well

[@HaywardPoolProducts]

Hi Lorraine, would you like to speak with a tech? If so, please DM your phone number to us on Facebook or Twitter.

[@HaywardPoolProducts]

If you’d like, you can also call our tech line at [phone] on Monday.

[@chrissaji6764]

Should I verify that I verified?

[@robertmattei6418]

My SharkVac XL runs, pumps water and goes through it's 15 -20 second set up when you put it in the pool, then the wheels start turning and it goes a foot or less and stops. Everything is clean, no obstructions, I have a new drive belt on, everything moves as it should with a little resistance. I have 23.7 volts at the base and then I took the wire out at the motor and I have 31.4 volts at the end of the wire, which seems odd to have more voltage after the 50 ft wire at the motor. I don't believe the motor is the problem but where do I go from here? Help.

[@HaywardPoolProducts]

Hi Mr. Mattei, we're sorry to hear about your issues with our cleaner. We encourage you to contact your local pool store for possible warranty / repair: www.hayward-pool.com/shop/en/pools/Dealer-Locator. We'd also be happy to connect you with our tech team to look into this. Please send us an email at [e-mail] with your inquiry once again, full name, address, phone number, email, proof of purchase, product model number, and product serial number. Providing this information will help us, help you, efficiently. Someone will reach out to you directly as soon as possible.

[@johanrooney5802]

T H A N K. Y O U!

[@greseldaescareno9943]

My Tiger Shark runs for 20 seconds then stops.....the propeller will not spin...HELP

[@HaywardPoolProducts]

Hi Greselda, please send us a private message on Twitter or Facebook or email us at [e-mail] with your email and phone number. We'll have someone contact you directly with assistance.

[@carollipperini9572]

I have a Tiger Shark RC9990GR. Last season I used it to clean my pool, full cycle. It left some debris, so I took it out of the pool, changed the filters, and put it back in the water. Turned it on. It worked for a few minutes and turned off. Since it was the end of the season, I dried the unit off and removed the filters. Put it in storage. I am again ready to use the unit, and knew I had an issue. I placed a call to Hayward and was told I would get a reply from a tech in 24-48 hours. Well, I did...an email telling me to find the nearest service center. For all the money I paid for this unit, I would at least expect a phone call to discuss to see if there was a troubleshooting tip. Not impressed with Hayward at this point.

[@HaywardPoolProducts]

Hi Carol, a Hayward tech can call to help. Please DM us with your phone number on our Facebook or Twitter profile.

[@tomm8454]

how about talking about the biggest problem with this unit! How to troubleshoot the cleaning of the water line?!!!!

[@HaywardPoolProducts]

Tom M if you are talking about the unit cleaning minerals left on the water line of the pool, most cleaners will not remove this or any staining. We can call you to discuss if you leave your phone number.

[@tomm8454]

I'm referring to the cleaner running to far out of the water while doing the water line. There should be a video in length about what is and is not proper operation at the water line. All I can find are videos of tigersharks running to far out of the water. And I think I have the flow restrictor on there, but I'm not sure because the manual is vauge.

[@HaywardPoolProducts]

Tom M Oh, okay. We'd be glad to call you today to help with the flow restrictor.

[@tomm8454]

That's great, what number should I call?

[@HaywardPoolProducts]

We will give your phone number to our Hayward tech. You can private message us on Facebook.

[@G-Money]

Holy verify Batman

[@howardlemonick2334]

My shark vac was working earlier this season and now has stopped. I have unplugged it, removed it from the pool and cleaned it. Nothing appears to be stuck in the unit. I have had the vac for a few years and for the amount of money I paid, I am less than satisfied with its value. The on/off switch has become gooey, which is even more disappointing since the unit when not in use remains on the deck adjacent to the pool.

[@HaywardPoolProducts]

Please share your phone number for a call back from our tech.

[@howardlemonick2334]

how can I make it private?

[@howardlemonick2334]

my zip code is 18940

[@HaywardPoolProducts]

Here's Google's recommendation: "Go to the channel of the person you want to contact. You can do this by clicking their channel name underneath one of their videos. Click the About tab. Click Send message. Type in your private message and click Send."

[@HaywardPoolProducts]

It needs to be checked out by a service center. At www.hayward.com there is a dealer locator. Pick repairs and robotic cleaners.

[@michaelboater3545]

I don't do facebook. don't need to share every moment of my life. is there another way.. and I have they want to sell whole assemble approx 100.00

[@HaywardPoolProducts]

+Michael boater sure you can share your number here on KZbin or our Hayward tech will reply to you here.

[@HaywardPoolProducts]

+Michael boater another option would be to call our tech line on Monday at 908-355-7995. We are open M-F at 8:00 am ET.

[@HaywardPoolProducts]

pandurate if we can be of help, please PM your phone number.

[@maverickworld8192]

@@HaywardPoolProducts hi there I'm having some issues as well with the tiger shark cleaning robot... it won't start at all..it won't move.....I used the robot yesterday and it was working perfectly fine and then this morning I try to clean the swimming pool with the robot and it just stipped working...CAN YOU PLEASE PLEASE HELP ME...MY PHONE NUMBER IS 347 483 8741.. thank you very much for all your help..I'm going to try all the troubleshooting options you posted here on KZbin and see if I can figure it..I think it might have to do with the power because when I press the on button the robot moves for a second but then it stops...thanks

[@Naturalallergydrops]

Verify, verify, verify...driving me crazy to hear over and over and over

[@HaywardPoolProducts]

Thanks Angelo.

[@TookMe20min2findThis]

no kidding it's a TROUBLESHOOTING video, what did you expect.. the guy singing "I'm dancing in the rain" or something?? It believe it is a great troubleshooting video for noobs although this is not the kind of video I would watch twice :)

[@HaywardPoolProducts]

+Ken ded we hope it's a helpful video.

[@joedandrea3707]

This video tells you always to verify this and verify that but it does not explain to you how to do it so this video is useless

[@HaywardPoolProducts]

If you'd like a tech support team member to reach out to you to assist, please private message your email address and phone number on our Facebook page or Twitter profile or email us at [e-mail].

[@moth_la]

These are horrible machines. Flips upside-down constantly does not clean.

[@masayaokoshi]

verify my a$$