Toob Broadband Review After 1 Yr (The Good & Bad)

[@tablechair]

Received a letter from Virgin media about the upcoming price rise in April. Probably will do the switch, the 70 quid a month is a bit brutal.

[@nlo114]

I enrolled for toob before xmas, got installed last week. 1 hour installation included overhead span and fitting of both boxes. I just let them get on with it, and they gave me a shout when ready. Swapped my LAN cable from virgin box to new Linksys box, fired up immediately. Down = 949Mbs, Up=935Mbs. Virgin have just upped my bill to £84 per month, with no retention offer whatsoever. As a pensioner who has been with them for over 25 years, I think that is a bit shabby. They want me to drop off their box at my expense in my time, fully wrapped and labelled. I'm tempted to bubble-wrap it and put it in a wooden crate with a load of brick/rubble/scrap/ etc. It will be good to be shot of them, like having an increase to my pension of £60 per month.

[@diygardeninguk]

Virgin love people who stay with them year after year but when I told them I was going with Toob, they offered to nearly match Toob's prices, albeit with a slower speed. They were bending over backwards trying to keep me with them.

[@Kaizagade]

For people watching, the wifi speeds will vary based on what wifi card is on the device doing the testing and the amount of wireless networks around his neighborhood, you can go into the router settings and change the channels to avoid interference from others running on the same default channel, imaging how RC cars work, or walkie-talkies, they need to be on different channels to avoid interference. Also an after market wifi 6 router did amazing for me i got this as any router from a provider is never gonna be the best! :)

[@williamwinslow8807]

The type of Wifi on both the device and the router will limit the speed you can attain. Your phone may have Wifi 5 or better that could explain the speed difference. Location also plays a major role in wifi speeds. Walls act a speed restrictions, thicker/denser walls slowing the speeds more.

[@naturalwhitch]

It almost seems like it's a fairly limited router. I have my own as VM haven't sent us a new one in 11 years, despite putting the price up to £72 for 300mb a month.

[@Kaizagade]

@@naturalwhitch just commented a similar thing, an after market wifi 6 router did amazing for me!

[@stever7097]

Thank you for the comprehensive review.

[@AndrewEbling]

Many thanks for the balanced review! How have you found the service since doing the review, please? Have you had any contact with customer services? How would you rate their customer service if so?

[@kylekeenan3485]

Thanks for the info, will be using toob myself.

[@Alan-i35i]

Thanks for that review. Very helpful. I'm waiting for my Virgin contract to expire next Spring. Good to hear about the installation. I will have to think about where I want the cable to come into the house. Will they run it from the telegraph pole straight into an easily-accessible loft? I assume I can use my own router instead of a toob one. Thinking about splashing out (big time) and getting something WiFi 7, and maybe a mesh system. What have people done about VOIP phone contracts? Any suggestions/recommendations? (I know it has nothing to do with toob and is just an internet service you buy separately). Alan

[@tthefirst2863]

Thanks. most helpfull. just signed up so good to hear your comments

[@BoatsAndbikes-y5q]

Toob installation coming next week in place of VM. I signed up with them 18mths ago but cancelled after VM eventually made an unbeatable offer. It was not so fast but as stated in the vid, the speed is irrelevant if you don’t have the router and hardware to use it. The Toob guy was back on my doorstep 17mths later, nice bloke, and I decided to give them a shot this time. VM customer retention guy was awful, even quite hostile, so no chance of changing my mind. The calls and texts from VM keep coming, and they’re great offers, but Toob deserve a chance. I hope they don't let me down! If VM didn’t go through this charade every renewal and just gave the deal from the outset, I may have stayed

[@povilasdumbliauskas2900]

Appreciate the helpful info! I pay Virgin £26/month for 100GB + Volt = 200GB. It's been reliable, but lately, the speed drops occasionally. Still, it's a good deal for the price. Already signed up with Toob at £25/month. I'll get £100 back in Amazon voucher and much faster speed, plus UK-based customer service. Just waiting for the engineer now. Thinking of buying a router that supports the newest Wi-Fi standards to get the best out of it over Wi-Fi devices. Not sure if I can connect cables directly to the router or if it must go through the original router like a Virgin.

[@WhatTheHe11isTHAT]

Thank you mate 👍

[@MatthewChivers]

£7.50 per month for an IP address seems outrageous. Plusnet provides a static IP for a £5 one-off fee (you buy it, then its yours for the entire time you're with them, even transferring over contract renewals without extra charges).

[@MatthewChivers]

Correction. It’s now £8 per month. 🤦‍♂️

[@dddddbbb]

Given the upload speed that people who buy it will probably be making use of it doesn't seem that outrageous.

[@daveclark3834]

Hi Thanks for the clear and precise review . Just 1 question about how they get the cable into your property , did they use the same underground route / trunking that virgin used ? Thanks

[@diygardeninguk]

They used the existing BT infastructure which was a cirular pipe that exited the ground by my front door. As far as I know, they aren't using Virgin's as they don't have permission (I could be wrong though). I know that in a few areas, they've had to dig new trenches and also put in telegraph poles - www.dailyecho.co.uk/news/23913901.resident-slams-toob-telegraph-poles-appear-street/

[@petecoventry6858]

PIA - they use the BT ducting and have Distribution Points at the top of the poles or in street cabs, just like BT do . Nothing to do with Virgin Media.

[@rolandamm829]

Thanks very helpful, getting TOOB installed today - interested to see the speeds - also moving off Virgin Media

[@mandeepreehal8460]

Thank you for the info I am thinking of moving the only thing I am worried about is its reliability but I might be lukcy with the area I am in as its full fibre for BT, Sky, Virgin so this might help me out. The key thing is the router, can this router be changed for something more decent like WiFi 6/E/7 devices as an example? As with Virgin I can switch to modem mode and use my own router.

[@GavinColbourne]

I'm with Virgin here in Southampton on the 1gig service and using using WiFi 6 with the iPad Pro I get approx 700mbps download and 100mbps upload, wired to my PC I get approx 920mbps down/100 mbps up. Toob uses cheap hardware and I have seen multiple daily downage every single day, I won't be changing anytime soon.

[@stuartmorgan9327]

Just changed from Virgin to toob. So much cheaper and 5 times the speed.

[@GavinColbourne]

@@stuartmorgan9327 We were coming to the end of our contract with Virgin and when I was in touch with them I told them about Toob currently being installed in my walk-up tower block and said what Toob are offering (900mb for £25) and unless they were willing to match them I would be leaving at the end of my contract. Virgin has agreed to match the £25 per month but for the 1Gig speed for the 18 months of the new contract as they don't want to lose a customer of nearly 9 years

[@leanoni6377]

Can I add the static address option at anytime after installation ? Or do I have to request the add on once I need it ?

[@diygardeninguk]

Any time, they just need 1 month notice to remove it, there's no commitment other than that.

[@mikescott4008]

Waiting for Toob in my area, they are very vague re build times and my Virgin deal ends in Dec 24, but I doubt Toob will be ready by then. pfsense setup with various VPN connections and streaming content from my plex server, music and films.