TOP Restaurant Customer Complaints Handled

[@iainbaillie5174]

Wonderful video on customer care... I have just shown this to my Hospitality and Air Cabin Crew students, it went down extremely well and opened up discussions on their experiences of poor customer care. Great job..!

[@makingdoughshow]

Glad it was helpful!🙏

[@rudyacostas6202]

I love what you talking about that's makes successful restaurant

[@ryantourney2879]

EXCELLENT VIDEO !! Make the customer feel valued, provide great customer service, serve wonderful food in an inviting atmosphere, that includes a CLEAN BATHROOM ! Make the customer experience satisfying and deal with any issues promptly and fairly if they arise.... It sounds like what you would do in your own home when company comes over for a home cooked meal. Great advice for all members of the team. It appears to me, if these components of the dining experience are continuously met or exceeded, you will never need to worry about customers...except where to seat them all when the place fills up ! Thanks for your common sense advice that emphasizes the importance of comprehensive customer service. Ryan T.

[@makingdoughshow]

Thank you so much for appreciating this episode and sharing your insights, Ryan! 🙏

[@gcghartichhetri7705]

the costumers blank stare is scary. everyone hates being left out. ur right. food delay is unbearable experience, no matter how good the food. people loose their appetite.

[@ashrafpilasheri5036]

Excellent practical tips that can implemented in any restaurants… 👍

[@makingdoughshow]

Glad you think so, Ashraf! Thank you. 🙏

[@VibeWithNour]

Maybe im too late for answering but i impressed by this vedio thank you so much

[@makingdoughshow]

So nice of you. Thank you. 🙏🙏🙏

[@husseinomar4570]

Great as usual

[@makingdoughshow]

Thanks a lot! :)

[@motivationalvideobyprasann725]

Keep it up 👸🌹🌹🌹💞 my best wishes always with you and your family ❤️

[@makingdoughshow]

Thanks so much, you too. :)

[@elpas.6974]

You could tell customers that are complaining 'go to Mc Donald's if you are in a Rush's. In Europe sitting and waiting is part of the experience of appreciation - you get time to talk with your date, to cuddle, to look at the scenery and the interior. Then the food comes. But all of this is the experience of dining out. I don't believe America can't serve slow food experiences. People should stop rushing and start enjoying and appreciating the present moment. This comment is ageneral opinion about human behaviour, I think the culture should switch in USA. To a more delightful culture, able to take time in enjoyment, that doesn't rush everything that people do. America needs to get slow and grounded to start appreciating the world. A lot of immigrants have come from other places to create restaurants, brands or other businesses. Being able to appreciate what everyone has added to the u.s. is the key to enjoying the services and opportunities provided. Having a restaurant job is not a bad thing, but people need to feel appreciative of being part of that business. And both customer and staff gratitude comes from within, it's their mindset - the society's culture. It is not your responsibility for every unhappy person, because they need to be glad you provide them a service in the first place, if your business is one providing healthy, nutritious meals that, unlike Mc Donald's, don't diminish their health, but add to it. If in America you are not welcomed doing that, you should raise your standard and make gourmet cuisine taxing your clients a lot of money for the good level of service you provide. People get accustomed to good service and start to throw complaints onto you that have no relation to the service itself but reflects their personal problems and inner grudges. Sometimes the staff is not responsible, but clients don't have anyone else to complain to so they goto seek attention by making a big problem out of small things just to bully a certain business owner. I have experienced this in a vegan pastry shop. On ordinary shifts some people come after having a drink night out and start complaining about their coffee , but the coffee is the same as every other day. The client's handover is their own. I'm not an owner though, so my perspective is not personal. I just see the psychology behind the complaints. I don't feel obliged to respect every complaint. I prefer having a small but stable business model than getting all the money in the world to endure unreasonable complaints. I guess that type of business is possible only in Europe, not in America. Which is a real shame. Have a great week, I like your podcast very much. It is useful

[@makingdoughshow]

Very well said, thanks for taking the time to express your insights. 🙏

[@JCtheROD]

The very first thing is employees need to do is learn how to greet a walk in customer, properly because thats the first impression you get. I cant count how many times i walked into a bisiness said hello and get a silence, noatter how good your product or food is this will determine if i come back or not.

[@makingdoughshow]

You're absolutely right-the first impression is crucial. A warm greeting can set the tone for the entire customer experience. It’s amazing how much impact a simple "hello" can have. No matter how great the product or food is, that initial interaction can really determine whether a customer feels welcome and wants to return. Thanks for sharing this important reminder!

[@sukh9986]

Beneficial video

[@makingdoughshow]

Thank you. 🙏